16 Clinical Management jobs in Malaysia

Harvest Integrated Research Organization

(HiRO) is a globally-oriented, innovative boutique CRO dedicated to elevating cross-border clinical trial pathways. As an emerging global CRO, HiRO collaborates closely with biotech and pharmaceutical companies, aiming to efficiently bridge the gap between laboratory research and market commercialization. Our Team Members are curious and determined, always looking to transform challenges into opportunities. Our mission is to provide cutting-edge and capital-efficient solutions, ultimately benefiting patients worldwide. Job Title:

Data Science Specialist Location:

Menara Boustead，Penang，Malaysia Job Overview： Serve in entry-level capacity on a Clinical Data Management and Clinical Data Programming team to provide efficient, quality data management and programming services that meet customer needs. Qualifications • 0 - 1 years of experience including clinical trials experience in a function similar to DM or Programming. Equivalent combination of education, training and experience. • Excellent organizational, communication and computer skills required. • Ability to exercise excellent attention to detail. • Aptitude for mathematical calculations • Ability to act independently and with initiative required to resolving problems. • Ability to establish and maintain effective working relationships with coworkers, managers and clients. Essential Functions： • Conduct basic data review. • Write & Resolve data clarifications with guidance from senior staff. • Conduct basic quality control procedures. • Plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems with guidance from senior staff. • Program, test, and document databases in accordance with programming standards and validation procedures with guidance from senior staff. • Program database manipulation and transfers of data for internal and external clients with guidance from senior staff. • Perform and plan: (i) the programming, testing, and documentation of programs for use in creating statistical tables and listing summaries, (ii) the programming of analysis databases (derived datasets) and transfers of data for internal and external clients and (iii) the programming of database quality control checks. • May program the integration of databases from multiple studies or sources, under supervision. • Develop programming documentation including specifications, as appropriate, under supervision. • Provide advanced technical expertise in conjunction with internal and external clients, and bring project solutions to teams and department, under supervision. • Develop, implement and validate new process technologies, macros and applications under supervision. • Understand basic database structures. • Meet personal project objectives, as assigned by manager. • Meet objectives as assigned and interact with the project team to organize timelines, responsibilities and deliverables. • Escalate problems to the attention of the Data Science Project Lead or Manager. • Understand and comply with core operating procedures and working instructions. • Understand, provide input to and comply with all applicable sections of Project Plan & Specification. • Develop and maintain good communications and working relationships with Data Science team. Language Skills Excellent English written and oral communication skills. Chinese-English bilingual Education Required Bachelor or Above; Pharmacy, medical, nursing, life sciences, statistics, computer science or related field qualification or educational equivalent

#J-18808-Ljbffr

Supervisor, Clinical Waste Management (Kamunting, Perak)

Join to apply for the Supervisor, Clinical Waste Management (Kamunting, Perak) role at UEM Edgenta Berhad

Supervisor, Clinical Waste Management (Kamunting, Perak)

1 month ago Be among the first 25 applicants

Join to apply for the Supervisor, Clinical Waste Management (Kamunting, Perak) role at UEM Edgenta Berhad

• Supervise CWM operations in terms of physical clinical waste movement at site. Conduct data gathering, preparation and analysis for CWM operations inclusive of receiving, processing, disposal and transferring of clinical waste
• Supervise management of CWM data in system
• Deal with transporter and private customers related to clinical waste collection schedule
• Monitor and track clinical waste data throughout the entire chain, starting from the waste receiving, storage, disposal, and backlog.
• Responsible in receiving, processing, and updating of consignment note data and conduct data entry in eSWIS and ASIS
• Make arrangement with third party transporter for clinical waste transportation process which for MOH hospitals and private customers
• Conduct submission of accurate monthly data to account and finance department for billing purposes
• Ensure accurate data tallied with the actual weight of clinical waste movement at site
  
  
  

Job Description

Job responsibilities:

• Supervise CWM operations in terms of physical clinical waste movement at site. Conduct data gathering, preparation and analysis for CWM operations inclusive of receiving, processing, disposal and transferring of clinical waste
• Supervise management of CWM data in system
• Deal with transporter and private customers related to clinical waste collection schedule
• Monitor and track clinical waste data throughout the entire chain, starting from the waste receiving, storage, disposal, and backlog.
• Responsible in receiving, processing, and updating of consignment note data and conduct data entry in eSWIS and ASIS
• Make arrangement with third party transporter for clinical waste transportation process which for MOH hospitals and private customers
• Conduct submission of accurate monthly data to account and finance department for billing purposes
• Ensure accurate data tallied with the actual weight of clinical waste movement at site
  
  
  

Job Requirements:

• Post Graduate Certificate / Diploma specialised in Clinical Waste management
• At least 1 - 3 Year(s) of working experience in the related field is required for this position
• Data conscience and data driven
• Able to interact with all level personnel
• Independent and adept at working in groups, with the ability to interact with all levels of personnel.
  
  
  

About Us

UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company. We are listed on Bursa Malaysia (KLSE: EDGENTA) with a clear vision to Optimise Assets and Improve Lives.

We promise the Edgenta Way of delivering quality services to our clients by going beyond standards and offering technology-based solutions as a promise of efficiency, anchored upon a mindset to ensure safety across our operations for the benefit of all our stakeholders.

Our expertise covers Healthcare Support and Property & Facility Solutions within our Asset Management segment, and Infrastructure Services, along with Asset Consultancy within Infrastructure Solutions.

We offer our clients a full suite of services throughout their asset life cycle, which includes consultancy, procurement and construction planning, operations and maintenance, as well as optimisation, rehabilitation and upgrades.

UEM Edgenta is currently present in Malaysia, Singapore, Indonesia, Taiwan, India and the United Arab Emirates.

About The Team

Want to be part of a team that is serving over 300 hospitals across Malaysia, Singapore, Taiwan and India, Edgenta Healthcare Support is an internationally certified market leader in non-clinical healthcare support services? In Malaysia, we serve more than 60 public and private hospitals, as well as various healthcare institutions.Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Civil Engineering

Referrals increase your chances of interviewing at UEM Edgenta Berhad by 2x

Get notified about new Clinical Supervisor jobs in Perak, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Supervisor, Clinical Waste Management (Kamunting, Perak)

Join to apply for the

Supervisor, Clinical Waste Management (Kamunting, Perak)

role at

UEM Edgenta Berhad Supervisor, Clinical Waste Management (Kamunting, Perak)

1 month ago Be among the first 25 applicants Join to apply for the

Supervisor, Clinical Waste Management (Kamunting, Perak)

role at

UEM Edgenta Berhad Supervise CWM operations in terms of physical clinical waste movement at site. Conduct data gathering, preparation and analysis for CWM operations inclusive of receiving, processing, disposal and transferring of clinical waste Supervise management of CWM data in system Deal with transporter and private customers related to clinical waste collection schedule Monitor and track clinical waste data throughout the entire chain, starting from the waste receiving, storage, disposal, and backlog. Responsible in receiving, processing, and updating of consignment note data and conduct data entry in eSWIS and ASIS Make arrangement with third party transporter for clinical waste transportation process which for MOH hospitals and private customers Conduct submission of accurate monthly data to account and finance department for billing purposes Ensure accurate data tallied with the actual weight of clinical waste movement at site

Job Description

Job responsibilities:

Supervise CWM operations in terms of physical clinical waste movement at site. Conduct data gathering, preparation and analysis for CWM operations inclusive of receiving, processing, disposal and transferring of clinical waste Supervise management of CWM data in system Deal with transporter and private customers related to clinical waste collection schedule Monitor and track clinical waste data throughout the entire chain, starting from the waste receiving, storage, disposal, and backlog. Responsible in receiving, processing, and updating of consignment note data and conduct data entry in eSWIS and ASIS Make arrangement with third party transporter for clinical waste transportation process which for MOH hospitals and private customers Conduct submission of accurate monthly data to account and finance department for billing purposes Ensure accurate data tallied with the actual weight of clinical waste movement at site

Job Requirements:

Post Graduate Certificate / Diploma specialised in Clinical Waste management At least 1 - 3 Year(s) of working experience in the related field is required for this position Data conscience and data driven Able to interact with all level personnel Independent and adept at working in groups, with the ability to interact with all levels of personnel.

About Us

UEM Edgenta is the region’s leading Asset Management & Infrastructure Solutions company. We are listed on Bursa Malaysia (KLSE: EDGENTA) with a clear vision to Optimise Assets and Improve Lives.

We promise the Edgenta Way of delivering quality services to our clients by going beyond standards and offering technology-based solutions as a promise of efficiency, anchored upon a mindset to ensure safety across our operations for the benefit of all our stakeholders.

Our expertise covers Healthcare Support and Property & Facility Solutions within our Asset Management segment, and Infrastructure Services, along with Asset Consultancy within Infrastructure Solutions.

We offer our clients a full suite of services throughout their asset life cycle, which includes consultancy, procurement and construction planning, operations and maintenance, as well as optimisation, rehabilitation and upgrades.

UEM Edgenta is currently present in Malaysia, Singapore, Indonesia, Taiwan, India and the United Arab Emirates.

About The Team

Want to be part of a team that is serving over 300 hospitals across Malaysia, Singapore, Taiwan and India, Edgenta Healthcare Support is an internationally certified market leader in non-clinical healthcare support services? In Malaysia, we serve more than 60 public and private hospitals, as well as various healthcare institutions. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Civil Engineering Referrals increase your chances of interviewing at UEM Edgenta Berhad by 2x Get notified about new Clinical Supervisor jobs in

Perak, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job responsibilities: Supervise CWM operations in terms of physical clinical waste movement at site. Conduct data gathering, preparation and analysis for CWM operations inclusive of receiving, processing, disposal and transferring of clinical waste Supervise management of CWM data in system Deal with transporter and private customers related to clinical waste collection schedule Monitor and track clinical waste data throughout the entire chain, starting from the waste receiving, storage, disposal, and backlog. Responsible in receiving, processing, and updating of consignment note data and conduct data entry in eSWIS and ASIS Make arrangement with third party transporter for clinical waste transportation process which for MOH hospitals and private customers Conduct submission of accurate monthly data to account and finance department for billing purposes Ensure accurate data tallied with the actual weight of clinical waste movement at site Job Requirements: • Post Graduate Certificate / Diploma specialised in Clinical Waste management • At least 1 - 3 Year(s) of working experience in the related field is required for this position • Data conscience and data driven • Able to interact with all level personnel • Independent and adept at working in groups, with the ability to interact with all levels of personnel.

#J-18808-Ljbffr

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization.

• Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc.
• To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark.
• To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries.
• To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides.
• To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set.
• To involve in projects and/or initiatives for department / division process improvement.
• To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest.
• Highlight any potential concerns / risks and proactively share the best risk management practices.
• In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization.

The Person:

• Qualifications: Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage.
• Working Experience: Minimum 5 years working experience in healthcare and/or insurance.
• Key Skills: Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills.
• Key Knowledge: Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge.
• Key Competencies: Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies.
• Demonstrate alignment with the organisation’s core values through expected behaviours.
• High level of integrity, take accountability of work and good attitude over teamwork.
• Take initiative to improve current state of circumstances and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change. Ver 1.0
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Health Care Provider
• Industries Insurance, Hospitals and Health Care, and Medical Practices

Referrals increase your chances of interviewing at GREAT EASTERN by 2x

Get notified about new Medical Case Manager jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Manager, Medical Advisory & Case Management (Medical Services)

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Be among the first 25 applicants To provide medical consultation and opinion in regard to claims pertinent to Guarantee Letter (GL) or Reimbursement / medical claim disputes or appeals / investigations / underwriting, and to ensure effective implementation of case management intervention in order to efficiently reduce or contain healthcare cost, without compromising healthcare quality and needs, in addition to development of quality assurance programmes or other relevant initiatives for organization. Medical advisory lead within and beyond operations divisions. To provide medical insights to various divisions within the company such as Medical Claims, Network Management, Call Centre, Customer Services, Product Management & Pricing, Strategic Business Development etc. To monitor and follow up with complex cases that require prolonged stay or due for discharge based on the length of stay planned / benchmarked; with the objective of limiting unwarranted extension of stay without compromising the care quality and to evaluate / approve for Top Up GL that fulfills criteria set within the proposed benchmark. To provide medical consultation and opinion in regard to admissibility and necessity of medical claims, fulfilment of policy contract definition in medical claims, investigation and underwriting decisions, as well as ad-hoc medical consultation and opinion in medical related queries. To communicate with panel specialists via call conference or virtual meetings regarding Professional Fee Queries and address overcharging issues or any issues on specialist’s fees to appropriate parties such as hospital management / hospital fee committee and Ministry of Health (MOH), medical councils, LIAM / PIAM as and when required, in accordance with the PHFSA Fee Schedule and reasonable & customary charges (R&C) guides. To develop / coach claim assessors through regular medical trainings and development / revision of internal claims guidelines to enhance their medical knowledge and competency in claim assessment to deliver services in keeping with the standards set. To involve in projects and/or initiatives for department / division process improvement. To conduct quality assurance checking on medical claims; to vet through periodical service report and follow up with relevant parties for remedial actions and its implementation as and when required. Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks. Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company’s interest. Highlight any potential concerns / risks and proactively share the best risk management practices. In charge of fraud, waste and abuse (FWA) detection, resolution and prevention to minimize billing wastages by reviewing and analyzing trends and emerging patterns in hospital and doctors’ charges, implementing controls on claims overutilization. The Person: Qualifications:

Licensed practicing Medical Doctor (MBBS / MD) in good standing in medical community, preferably with clinical experience/ specialty in internal medicine, paediatrics, and surgical based. Postgraduate qualification in occupational health, family medicine, or any relevant field would be an added advantage. Experience in a public/ private hospital is essential. Experience in analysis, fraud detection is an added advantage. Working Experience:

Minimum 5 years working experience in healthcare and/or insurance. Key Skills:

Sound medical knowledge; knowledge of healthcare billing and medical terminology; strong business acumen with communication, analytical, problem solving, documentation and organization skills; strong negotiation and public relation skills. Key Knowledge:

Knowledge in medical terminology, clinical knowledge; Proficiency in current healthcare delivery systems and hospital, patient management and billing system; insurance product and contractual wordings knowledge. Key Competencies:

Customer service, product knowledge, medical knowledge, information gathering and analysis, policy interpretation and application, processes, procedures and policies. Demonstrate alignment with the organisation’s core values through expected behaviours. High level of integrity, take accountability of work and good attitude over teamwork. Take initiative to improve current state of circumstances and adaptable to embrace new changes. How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Ver 1.0 Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Insurance, Hospitals and Health Care, and Medical Practices Referrals increase your chances of interviewing at GREAT EASTERN by 2x Get notified about new Medical Case Manager jobs in

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality.

What you will do:

1. Clinical Network Operations

• Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies.

• Monitor key service delivery metrics including utilization, timeliness, and provider engagement.

• Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed.

2. Quality Control and Clinical Governance

• Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review.

• Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training.

• Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities.

3. Service Delivery Coordination

• Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives.

• Track service utilization, provider capacity, and service impact to inform resource planning and client reporting.

• Coordinate between clinical, product, and client success teams to ensure seamless client experience.

4. Compliance and Risk Management

• Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations.

• Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country.

• Support incident reporting and resolution protocols when required.

5. Operational Process Improvement

• Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience.

• Implement tools and workflows that support operational scaling and automation.

• Contribute to building sustainable systems that support regional expansion and evolving service offerings.

About You:

Required :

• Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field.
• 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health.
• Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks.
• Strong project management and cross-functional coordination skills.
• Comfortable with digital tools, including telehealth platforms and clinician management systems
• Thrive in fast-paced, multicultural startup environments

Preferred:

• Master’s degree in public health, healthcare administration or related fields
• Experience in digital health platforms or employee wellbeing programs.
• Knowledge of regulatory environments in Southeast Asia.

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality.

What you will do:

1. Clinical Network Operations

• Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies.

• Monitor key service delivery metrics including utilization, timeliness, and provider engagement.

• Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed.

2. Quality Control and Clinical Governance

• Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review.

• Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training.

• Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities.

3. Service Delivery Coordination

• Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives.

• Track service utilization, provider capacity, and service impact to inform resource planning and client reporting.

• Coordinate between clinical, product, and client success teams to ensure seamless client experience.

4. Compliance and Risk Management

• Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations.

• Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country.

• Support incident reporting and resolution protocols when required.

5. Operational Process Improvement

• Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience.

• Implement tools and workflows that support operational scaling and automation.

• Contribute to building sustainable systems that support regional expansion and evolving service offerings.

About You:

Required :

• Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field.
• 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health.
• Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks.
• Strong project management and cross-functional coordination skills.
• Comfortable with digital tools, including telehealth platforms and clinician management systems
• Thrive in fast-paced, multicultural startup environments

Preferred:

• Master’s degree in public health, healthcare administration or related fields
• Experience in digital health platforms or employee wellbeing programs.
• Knowledge of regulatory environments in Southeast Asia.

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr

About ThoughtFull: ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments. Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to

Dream Audaciously, Do ThoughtFully,

we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us! Job Description: We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality. What you will do: 1. Clinical Network Operations Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies. Monitor key service delivery metrics including utilization, timeliness, and provider engagement. Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed. 2. Quality Control and Clinical Governance Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review. Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training. Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities. 3. Service Delivery Coordination Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives. Track service utilization, provider capacity, and service impact to inform resource planning and client reporting. Coordinate between clinical, product, and client success teams to ensure seamless client experience. 4. Compliance and Risk Management Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations. Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country. Support incident reporting and resolution protocols when required. 5. Operational Process Improvement Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience. Implement tools and workflows that support operational scaling and automation. Contribute to building sustainable systems that support regional expansion and evolving service offerings. About You: Required : Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field. 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health. Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks. Strong project management and cross-functional coordination skills. Comfortable with digital tools, including telehealth platforms and clinician management systems Thrive in fast-paced, multicultural startup environments Preferred: Master’s degree in public health, healthcare administration or related fields Experience in digital health platforms or employee wellbeing programs. Knowledge of regulatory environments in Southeast Asia. Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr