6 Clinical Informatics jobs in Malaysia

Harvest Integrated Research Organization (HiRO) is a globally-oriented, innovative boutique CRO dedicated to elevating cross-border clinical trial pathways. As an emerging global CRO, HiRO collaborates closely with biotech and pharmaceutical companies, aiming to efficiently bridge the gap between laboratory research and market commercialization. Our Team Members are curious and determined, always looking to transform challenges into opportunities. Our mission is to provide cutting-edge and capital-efficient solutions, ultimately benefiting patients worldwide.

Job Title: Data Science Specialist

Location: Menara Boustead，Penang，Malaysia

Job Overview：

Serve in entry-level capacity on a Clinical Data Management and Clinical Data Programming team to provide efficient, quality data management and programming services that meet customer needs.

Qualifications

• 0 - 1 years of experience including clinical trials experience in a function similar to DM or Programming. Equivalent combination of education, training and experience.

• Excellent organizational, communication and computer skills required.

• Ability to exercise excellent attention to detail.

• Aptitude for mathematical calculations

• Ability to act independently and with initiative required to resolving problems.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Essential Functions：

• Conduct basic data review.

• Write & Resolve data clarifications with guidance from senior staff.

• Conduct basic quality control procedures.

• Plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems with guidance from senior staff.

• Program, test, and document databases in accordance with programming standards and validation procedures with guidance from senior staff.

• Program database manipulation and transfers of data for internal and external clients with guidance from senior staff.

• Perform and plan: (i) the programming, testing, and documentation of programs for use in creating statistical tables and listing summaries, (ii) the programming of analysis databases (derived datasets) and transfers of data for internal and external clients and (iii) the programming of database quality control checks.

• May program the integration of databases from multiple studies or sources, under supervision.

• Develop programming documentation including specifications, as appropriate, under supervision.

• Provide advanced technical expertise in conjunction with internal and external clients, and bring project solutions to teams and department, under supervision.

• Develop, implement and validate new process technologies, macros and applications under supervision.

• Understand basic database structures.

• Meet personal project objectives, as assigned by manager.

• Meet objectives as assigned and interact with the project team to organize timelines, responsibilities and deliverables.

• Escalate problems to the attention of the Data Science Project Lead or Manager.

• Understand and comply with core operating procedures and working instructions.

• Understand, provide input to and comply with all applicable sections of Project Plan & Specification.

• Develop and maintain good communications and working relationships with Data Science team.

Language Skills

Excellent English written and oral communication skills.

Chinese-English bilingual

Education Required

Bachelor or Above; Pharmacy, medical, nursing, life sciences, statistics, computer science or related field qualification or educational equivalent

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Harvest Integrated Research Organization

(HiRO) is a globally-oriented, innovative boutique CRO dedicated to elevating cross-border clinical trial pathways. As an emerging global CRO, HiRO collaborates closely with biotech and pharmaceutical companies, aiming to efficiently bridge the gap between laboratory research and market commercialization. Our Team Members are curious and determined, always looking to transform challenges into opportunities. Our mission is to provide cutting-edge and capital-efficient solutions, ultimately benefiting patients worldwide. Job Title:

Data Science Specialist Location:

Menara Boustead，Penang，Malaysia Job Overview： Serve in entry-level capacity on a Clinical Data Management and Clinical Data Programming team to provide efficient, quality data management and programming services that meet customer needs. Qualifications • 0 - 1 years of experience including clinical trials experience in a function similar to DM or Programming. Equivalent combination of education, training and experience. • Excellent organizational, communication and computer skills required. • Ability to exercise excellent attention to detail. • Aptitude for mathematical calculations • Ability to act independently and with initiative required to resolving problems. • Ability to establish and maintain effective working relationships with coworkers, managers and clients. Essential Functions： • Conduct basic data review. • Write & Resolve data clarifications with guidance from senior staff. • Conduct basic quality control procedures. • Plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems with guidance from senior staff. • Program, test, and document databases in accordance with programming standards and validation procedures with guidance from senior staff. • Program database manipulation and transfers of data for internal and external clients with guidance from senior staff. • Perform and plan: (i) the programming, testing, and documentation of programs for use in creating statistical tables and listing summaries, (ii) the programming of analysis databases (derived datasets) and transfers of data for internal and external clients and (iii) the programming of database quality control checks. • May program the integration of databases from multiple studies or sources, under supervision. • Develop programming documentation including specifications, as appropriate, under supervision. • Provide advanced technical expertise in conjunction with internal and external clients, and bring project solutions to teams and department, under supervision. • Develop, implement and validate new process technologies, macros and applications under supervision. • Understand basic database structures. • Meet personal project objectives, as assigned by manager. • Meet objectives as assigned and interact with the project team to organize timelines, responsibilities and deliverables. • Escalate problems to the attention of the Data Science Project Lead or Manager. • Understand and comply with core operating procedures and working instructions. • Understand, provide input to and comply with all applicable sections of Project Plan & Specification. • Develop and maintain good communications and working relationships with Data Science team. Language Skills Excellent English written and oral communication skills. Chinese-English bilingual Education Required Bachelor or Above; Pharmacy, medical, nursing, life sciences, statistics, computer science or related field qualification or educational equivalent

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Job Title Technical Support Specialist - Healthcare InformaticsJob Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist - Healthcare Informatics is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

How we work at Philips

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

#J-18808-Ljbffr

Job Title Technical Support Specialist - Healthcare Informatics Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose

and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to

focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The

Technical Support Specialist - Healthcare Informatics

is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management. Key Responsibilities: Manage and maintain effective communication with customers in relation to logged service requests. Manage effective communication with internal and external cross functional teams. Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite. Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members. Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis. Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate in weekly rotating on-call responsibilities, providing 24/7 coverage. Work with team to perform preventive maintenance. Participate and contribute in cross functional team as an active team member Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing · Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment. Documentation of solutions to ensure support teams and other consultants can participate in support and onward development · Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework Manage and maintain effective communication with customers in relation to logged service requests and project deployment. Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions. Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects · Manage effective communication with internal and external cross functional teams. Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite. Resolve technical issues and offer proactive technical support · Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved. Meeting project milestones and timelines for tasks / activities that has been assigned. Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams. Work on root cause analysis of the incident when needed and work with Problem management team for further analysis. Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types Participate project deployment and associated activities which may require working beyond business hours. Work with the technical support team to optimize existing install bases with learnings from deployments To succeed in this role, you’ll need a customer-first attitude and the following: Relevant degree in computer science or related technology with a minimum of

5 years overall experience with 3+ years hands-on experience supporting different customer Windows Server Administration experience preferred Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory. Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution Proven ability to solve problems systematically and effectively, ensures high customer satisfaction Self-driven, independent, humble and team spirited with learning aptitude. Exhibits leadership through personal responsibility, accountability and teamwork. Able to write client-side scripts like PowerShell, batch etc. How we work at Philips There are three core ways that define our ways of working -

embracing flexibility, being at our best, and impactful collaboration . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion. We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely. Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like

working at Philips , read stories from our

employee blog , find information about our

recruitment process

and answers to some

frequently asked questions .

#J-18808-Ljbffr

Harvest Integrated Research Organization (HiRO) is a globally-oriented, innovative boutique CRO dedicated to elevating cross-border clinical trial pathways. As an emerging global CRO, HiRO collaborates closely with biotech and pharmaceutical companies, aiming to efficiently bridge the gap between laboratory research and market commercialization. Our team members are curious and determined, always looking to transform challenges into opportunities. Our mission is to provide cutting-edge and capital-efficient solutions, ultimately benefiting patients worldwide.

Job Title: Data Coordinator/Clinical Programmer

Location: 10.02, 39, Menara Boustead Penang, 39 Jalan Sultan Ahmad Shah, 10050 Pulau Pinang

Job Overview:

Serve in an entry-level capacity on a Clinical Data Management and Clinical Data Programming team to provide efficient, quality data management and programming services that meet customer needs.

Qualifications:

• 0 - 1 years of experience including clinical trials experience in a function similar to DM or Programming. Equivalent combination of education, training, and experience.
• Excellent organizational, communication, and computer skills required.
• Ability to exercise excellent attention to detail.
• Aptitude for mathematical calculations.
• Ability to act independently and with initiative required to resolve problems.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

Essential Functions:

• Conduct basic data review.
• Write & resolve data clarifications with guidance from senior staff.
• Conduct basic quality control procedures.
• Plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems with guidance from senior staff.
• Program, test, and document databases in accordance with programming standards and validation procedures with guidance from senior staff.
• Program database manipulation and transfers of data for internal and external clients with guidance from senior staff.
• Perform and plan: (i) the programming, testing, and documentation of programs for creating statistical tables and listing summaries, (ii) programming analysis databases (derived datasets) and data transfers, and (iii) programming database quality control checks.
• May program the integration of databases from multiple studies or sources, under supervision.
• Develop programming documentation including specifications, as appropriate, under supervision.
• Provide advanced technical expertise with internal and external clients, bringing project solutions to teams and departments, under supervision.
• Develop, implement, and validate new process technologies, macros, and applications under supervision.
• Understand basic database structures.
• Meet personal project objectives, as assigned by the manager.
• Interact with the project team to organize timelines, responsibilities, and deliverables.
• Escalate problems to the Data Science Project Lead or Manager.
• Understand and comply with core operating procedures and working instructions.
• Provide input to and comply with all applicable sections of the Project Plan & Specification.
• Develop and maintain good communication and working relationships with the Data Science team.

Language Skills:

Excellent English written and oral communication skills.

Education Required:

Bachelor's degree or higher in Pharmacy, Medical, Nursing, Life Sciences, Statistics, Computer Science, or related fields, or educational equivalent.

#J-18808-Ljbffr