What Jobs are available for Clinical Applications in Malaysia?

Company Description Working at The Adaptavist Group The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha! We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits Job Description About the role The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses by acting as a remote administrator on a day-to-day basis.

This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

"This role operates on a stable 12-hour night shift (7:00 pm – 7:00 am), with a repeating cycle of 3 or 4 workdays followed by 3 or 4 days off."

What you'll be doing Train in the Atlassian applications and Adaptavist tools, processes, and best practices Onboard and become familiar with customer application servers Monitor and respond to customer requests on the Adaptavist service desk Answer customer questions about how to best use the Atlassian applications in their business Create projects, configure permissions and workflows and other solutions at the request of the customer Work on multiple administrative activities according to agreed-upon customer priorities Communicate with the customer and other team members to understand and deliver configuration solutions Solve issues and provide best practice recommendations to the customer Record your work and time Follow security protocols that the customer may establish Qualifications What we're looking for Fluent in English, written and spoken Good customer support or similar experience Familiarity with Jira Service Desk, ServiceNow, or other ticketing systems Professional ethics Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.) Analytical and critical thinking, excellent written and verbal communication skills An ability to think innovatively and creatively Personable, helpful and professional attitude A few nice-to-haves Experience administering the Atlassian toolset, in particular, Jira and Confluence Experience customizing Atlassian software through the use of workflows and add-ons, for example, ScriptRunner Knowledge of the build process – Continuous Integration and Delivery Experience in using GitLab or Sonatype software Knowledge of Groovy or other programming language Experience in creating technical documentation and sharing knowledge Additional Information Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here Equal opportunities for everyone At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. Check out our WORK180 page Check out our Flexa page We look forward to your application!

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Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues. Assist users with matters related to business applications and IT systems. Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures. Log, elevate, and follow through on all support requests and incidents until closure. Identify operational gaps and contribute ideas for continuous improvement in IT service management. Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders. Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions. Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively. Maintain and update internal knowledge base documentation for IT support and end‑user references. Take ownership of assigned projects, ensuring timely completion and quality deliverables. Internalize feedback to continuously enhance work quality and performance. Be available for domestic and international travel when required. Perform other related duties as assigned by the immediate superior.

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The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor‑made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value‑added services: We always keep our pulse on the times and are at our customers' side.

Our global business operations and annual turnover amounting to EUR 8.2 billion. 41,000 employees work at 1,330 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value‑added services, the family‑owned business pools its operations in various business units where the needs of customers are the major focus at all times.

What you'll be doing We are seeking a dedicated and service‑oriented

IT Support Specialist (Level 1)

to provide efficient technical support to users across the APAC region. The ideal candidate is proactive, analytical, and passionate about delivering high‑quality IT services while continuously improving processes and user experience.

You will be contributing to that vision by…

Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.

Assist users with matters related to business applications and IT systems.

Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.

Log, elevate, and follow through on all support requests and incidents until closure.

Identify operational gaps and contribute ideas for continuous improvement in IT service management.

Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.

Support training initiatives by providing input on user training needs and conducting knowledge‑sharing sessions.

Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.

Maintain and update internal knowledge base documentation for IT support and end‑user references.

Take ownership of assigned projects, ensuring timely completion and quality deliverables.

Internalize feedback to continuously enhance work quality and performance.

Be available for domestic and international travel when required.

Perform other related duties as assigned by the immediate superior.

What skills & experience you'll bring to us

Minimum Higher Secondary / STPM / A‑Level / Certificate / Diploma or higher in any field.

At least 1 year of related work experience; fresh graduates are encouraged to apply.

Proficient in English and local language(s), both written and verbal.

Fluency in Mandarin (spoken and written) is an added advantage.

Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.

Computer literate and willing to learn user support, troubleshooting, and business applications.

Strong communication skills with the ability to explain technical information clearly.

Excellent attention to detail, time management, and ability to meet deadlines.

Adaptable to changing environments and dynamic business needs.

Get in touch today! To apply for this exciting opportunity, please submit your resume outlining your relevant experience. Apply now to join a team dedicated to innovation and personal growth. Your next career move starts here at Rhenus!

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative, Analyst, and Information Technology

Industries: Transportation, Logistics, Supply Chain and Storage

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Overview

The

Senior Executive Application Support

for

Mayflower Group

is a critical role responsible for ensuring business continuity through the maintenance, support, and optimization of enterprise application systems. The incumbent will provide both reactive (incident-based) and proactive (preventative and project-based) support for internal business applications, ensuring minimal downtime and maximum effectiveness of systems used across departments. The role demands in-depth troubleshooting, structured documentation, stakeholder training, and collaboration with IT support teams. Job Description

Application Support and Incident Management

Provide end-to-end support for business-critical applications including ERP systems, Office Applications, Application Servers, and other enterprise systems. Act as Level 1/2 support for tools such as Online Booking Systems (Concur, GetThere) and profile tools. Monitor and log incidents, ensuring each case is documented accurately and followed through to resolution. Deliver timely responses and actions aligned with SLAs (Service Level Agreements). Support users during service interruptions, including after normal business hours if required.

Training and Documentation

Conduct user training sessions for internal staff and clients as required. Develop and maintain technical documentation, including user guides and SOPs. Ensure all system changes are well-documented, thoroughly tested, and appropriately approved prior to deployment.

Process and System Improvement

Proactively identify patterns in recurring issues and recommend system or process improvements to prevent reoccurrence. Collaborate with project teams to ensure that new implementations align with existing operational processes and user requirements.

Project Contribution

Participate in cross-functional projects, offering subject matter expertise on application functionality and business process alignment. Assist in the creation and support of Microsoft Power Platform solutions. Ensure timely and quality delivery of project-based tasks and documentation.

Key Performance Indicators (KPIs)

Maintain high customer satisfaction ratings (Customer Satisfaction Index). Ensure all support cases are resolved within the agreed timeline and properly recorded. Complete individual tasks and assignments on schedule (as per KPI and To-Do lists). Participate in team collaboration, training, and performance reviews as part of continuous development.

Job Qualifications

A

Diploma or Bachelor’s Degree in Computer Science, Information Technology , or a related field. Professional Experience

Minimum 3 years to 5 years of experience

in

IT application support

and business process analysis. Prior exposure to

TRAVEL INDUSTRY

supporting multiple internal clients or companies. Technical Skills

Provide

Level 1 and Level 2 support

for client inquiries via calls and emails, and escalate

Level 3 issues

to the designated OBT vendor when necessary. Handle

administrative and technical support tasks

related to the

Online Booking Tool (OBT) . Create

basic scripts

to generate Sabre Profile Templates for capturing required travel data and information. Prepare and deliver

updates and progress reports

on OBT performance during scheduled meetings. Assist in

application support and task coordination

across multiple systems. Provide

technical and operational support

to the

Mayflower Group

and extend assistance to other business groups as required. Soft Skills and Competencies

Excellent organizational and multitasking abilities; able to manage multiple users and priorities under pressure. Effective communication and interpersonal skills; fluent in both written and spoken English. Positive, proactive attitude with the ability to work independently or collaboratively within a team. Strong analytical thinking and troubleshooting capabilities. Self-motivated, detail-oriented, and adaptable to dynamic environments. Commitment to continuous learning and improvement. Application Questions

Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Application Support Role? How many years' experience do you have using SQL queries? How much notice are you required to give your current employer? Which of the following languages are you fluent in? Which of these industries have you worked in? Company and Benefits

Retail & Consumer Products Perks and benefits: Comprehensive Medical Coverage, Numerous days of Annual Leaves, Performance Incentive Scheme, Annual Increment, Festive Celebration, Staff price for company services and products.

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About the role Join the dynamic team as an Application Support Executive. In this full‑time role in Kuala Lumpur City Centre, you will be responsible for providing technical support and troubleshooting for the company's critical software applications. Your expertise will be essential in ensuring the seamless operation of our key business systems.

What you’ll be doing

Responsible to manage new user change requests on internal & external maintained application (In‑house CRM Application) from change request scope definition, user acceptance testing and implementation across internal and external business teams.

Responsible to provide first‑level support to users on all application (In‑house CRM Application) related requests & enquiries.

Provide IT solutions to meet the business need that is aligned to the Company’s strategic business objective.

Follow‑up and communicate effectively with relevant parties to ensure the project is delivered on time and within budget.

Ensure all mandatory project/ change request documents are properly tested, signed‑off and documented.

Responsible to assist in smooth running of business as usual for IT functions.

What we’re looking for

Diploma/ Degree in Information Technology.

Minimum 3 years experience in IT application support environment.

Hands‑on technical knowledge in MS SQL commands, SQL stored procedure & VB scripting.

Good analytical and problem‑solving skills.

Effective communication, writing and interpersonal communication.

Sound knowledge of business acumen and organization awareness.

Self‑planning capability and strategic orientation.

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Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. We serve a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

Application Engineer This is an exciting opportunity to expand your skill set, achieve job satisfaction, and maintain a healthy work-life balance.

Job Description Key Responsibilities

Handle complex incident management.

Monitor and manage day‑to‑day service operations to ensure the smooth functioning of systems and processes.

Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs.

Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.

Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.

Collaborate with technical teams to address product‑related service issues and recommend improvements.

Conduct root cause analysis for recurring incidents and work with problem management or service improvement teams to implement solutions.

Ensure documentation is up to date for all operational processes, incidents, and service management workflows.

Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency.

Require working in rotating duty shift to support customers 24*7.

Deploy changes as and when needed or based on business requirements.

Education and Professional Qualifications Educational Background

Degree or equivalent in Computer Science.

Qualifications

Electronic Engineering or equivalent telecommunications degree qualification.

Recognized industry certifications such as RHCSA/RHCE, CKA, VCP, Scripting certification (Terraform/Ansible).

ITIL v4 Foundation Certificate.

Experience

Minimum 3‑5 years’ experience in Java Application support.

Experience in Microservices is preferred.

Scripting knowledge – Python, Shell, Perl.

Minimum 2‑3 years experience in ACM domain, where applicable.

Airline experience and/or ATI know‑how.

What's on Offer You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will enjoy a fun and collaborative work environment, alongside strong career progression opportunities.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to

. Your interest will be treated with strict confidentiality.

Consultant Details Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology and Engineering

Industries: IT Services and IT Consulting, Airlines and Aviation

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Overview

The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability. Responsibilities

Provide L2 technical assistance and resolve customer support tickets and technical inquiries. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes. Experience with JSON/XML data formats Experience with REST API understanding and troubleshooting Communicate effectively with internal teams and external clients to ensure timely updates and resolution. Validate report data, ensuring consistency between provider systems and internal databases. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.

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Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media. Identify, resolve or manage the resolution of system issues. Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise. Communicate to other department and teams keeping stakeholders and management informed. Updating and managing Knowledge base. Manage escalation process of issues from L1. Mentor Technical Support Specialists (L1) to help them understand more complex issues/configurations. Own and track tasks within SLAs. Specialist Knowledge/Experience Required

Experience in a relevant position; Experience in software testing and correction. Consistent performance under pressure. Demonstrated success at troubleshooting and excellent communication skills. Strong knowledge/skills in at least 4 areas from the list below: No-SLQ (Mongo). Linux/UNIX systems. JSON and XML syntax. RESTFul API. GIT (understanding, work experience). Basic scripting and programming: XML, JavaScript and Bash. Desirable knowledge/skills:

Jenkins (ability to develop jobs). Knowledge of AWS CloudWatch or MS Azure. Experience in Confluence apps (Connect, Jira). Message Broker system (AMQ). Work experience with workflow solutions. ITIL Certification. Familiarity with graphics and video editing software. People Skills

Strong team player with ability to work with remote and international teams. Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency. Self-motivation and drive - confidence to work on own initiative and with limited supervision. Ability to effectively prioritize and manage conflicting internal and external tasks. Positive, can-do attitude, problem solver, inspiring and driven. Able to communicate effectively at all levels within a large organisation. A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed. Proven relationship building skills. Mandatory Requirements

Technical Support exp in L2 or L3. Exposure to application support. API, FTP, Network, AWS, Unix. Good analytical thinking and problem solving skill. Nice to Have

Message queue i.e AMQ, SQS. Excellent communication skills, both oral and written English. Additional languages will be beneficial. May be required on occasion to work outside standard working hours. Candidates must be eligible to work and live in the country of employment.

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Responsibilities

Support and guide users to ensure MS D365 and other core business applications run efficiently. Handle application configuration, upgrades, troubleshooting, and issue resolution with users and vendors. Manage user accounts and access roles. Assist with application projects, including technical input and implementation support. Develop and maintain business reports using Cognos Analytics. Provide user training and create training materials. Maintain and monitor system interfaces and data extractions. Coordinate with vendors on projects, issue tracking, enhancements, and quotations. Work with service providers to fine-tune application performance. Track and optimize license usage and validity. Conduct annual disaster recovery exercises per business continuity plans. Perform other related duties/ tasks as required. Qualifications

How many years' experience do you have as an Application Support Specialist? Which of the following programming languages are you experienced in? How many years' experience do you have as a SQL Database Developer? Which of the following Microsoft Dynamics certifications have you completed? Job Details

Salary match information may be used to provide insights during the application process.

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