14 Clinic Manager jobs in Malaysia

Direct message the job poster from Klinik Mediviron Jugra MEDICAL GROUPS CEO |Director of Medi An Nisa Sdn Bhd |Director of Medi Banting Sdn Bhd |Director of Ismail Mediq Group Sdn Bhd |MBBS, MBA…

Company Description Klinik Mediviron Jugra is a trusted health partner in Taman Banting Baru, Banting, dedicated to providing top-notch healthcare services. Our clinic offers comprehensive primary health services, including routine check-ups, vaccinations, and treatment for common illnesses. We also specialize in occupational health services, providing support for local businesses with pre-employment medical assessments and workplace injury management. Our mission is to deliver accessible, high-quality healthcare to individuals and businesses, fostering a healthier and more productive community. Role Description This is a full-time on-site role for a Clinic Manager at Klinik Mediviron Jugra. The Clinic Manager will oversee the daily operations of the clinic, manage budgeting and financial planning, ensure high standards of customer service, and coordinate with healthcare professionals to deliver quality care. Additionally, the Clinic Manager will be responsible for staff training and development, as well as maintaining effective communication between staff and patients. This role is located in Jugra. Qualifications Customer Service and Communication skills Budgeting and Financial Planning skills Understanding of medical practices and procedures Ability to train and develop clinic staff Strong leadership and problem-solving skills Excellent organizational skills Bachelor's degree in Healthcare Administration, Business Administration, or related field Experience in clinic management or healthcare industry is a plus Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at Klinik Mediviron Jugra by 2x Get notified about new Clinic Manager jobs in

Jugra, Selangor, Malaysia . Infection Control Manager, Duty Nurse Administrator, Clinical Instructor

Petaling Jaya, Selangor, Malaysia 5 days ago Senior Manager, Service Management Office

Petaling Jaya, Selangor, Malaysia 1 month ago Petaling Jaya, Selangor, Malaysia 5 months ago Banting, Selangor, Malaysia MYR1,700.00-MYR2,300.00 1 week ago Puchong, Selangor, Malaysia MYR3,500.00-MYR6,500.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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We are seeking a dedicated and experienced Nutritionist cum Clinic Manager to join our team. This position involves providing expert nutritional advice to clients while managing the daily operations of the clinic. The ideal candidate is passionate about health, delivers excellent customer service, and has strong leadership skills to ensure smooth clinic performance.

Overall Responsibilities:

Operational Management

Enhance clinic sales

Customer Relationship Management

Staff Management

Nutritional Advice

Job Descriptions

Conduct comprehensive nutritional assessments and consultations based on clients’ health status, goals, and lab results

Attend to customer enquiries (offline and online) and encourage them to make appointment to visit the clinic.

Welcome customers and promote the list of products and services according to customers’ needs.

Maintaining good relationship with all customers via:

Conducting consultations for new customers, advising how best to care for their health

Suggesting suitable health screening package, treatment, procedure, medications and etc

Following up on customer’s satisfaction and retention and suggest improvements

Good knowledge of the product and service offered, scope of treatment

Keep up-to-date knowledge on current trends, issues, and best practices in relation to the healthcare industry

Overseeing the daily operations of clinic

Working closely with doctor and management team to meets clinic’s marketing & sales target.

Managing staff and conducting improvement trainings (sales technique, communication skills, customer care and etc) when necessary

Identify new marketing opportunities to enhance the clinic's market reach

Early confirmation based on performance

KWSP , SOCSO & EIS

Supportive working environment

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About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality.

What you will do:

1. Clinical Network Operations

• Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies.

• Monitor key service delivery metrics including utilization, timeliness, and provider engagement.

• Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed.

2. Quality Control and Clinical Governance

• Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review.

• Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training.

• Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities.

3. Service Delivery Coordination

• Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives.

• Track service utilization, provider capacity, and service impact to inform resource planning and client reporting.

• Coordinate between clinical, product, and client success teams to ensure seamless client experience.

4. Compliance and Risk Management

• Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations.

• Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country.

• Support incident reporting and resolution protocols when required.

5. Operational Process Improvement

• Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience.

• Implement tools and workflows that support operational scaling and automation.

• Contribute to building sustainable systems that support regional expansion and evolving service offerings.

About You:

Required :

• Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field.
• 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health.
• Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks.
• Strong project management and cross-functional coordination skills.
• Comfortable with digital tools, including telehealth platforms and clinician management systems
• Thrive in fast-paced, multicultural startup environments

Preferred:

• Master’s degree in public health, healthcare administration or related fields
• Experience in digital health platforms or employee wellbeing programs.
• Knowledge of regulatory environments in Southeast Asia.

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

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About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description:

We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality.

What you will do:

1. Clinical Network Operations

• Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies.

• Monitor key service delivery metrics including utilization, timeliness, and provider engagement.

• Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed.

2. Quality Control and Clinical Governance

• Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review.

• Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training.

• Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities.

3. Service Delivery Coordination

• Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives.

• Track service utilization, provider capacity, and service impact to inform resource planning and client reporting.

• Coordinate between clinical, product, and client success teams to ensure seamless client experience.

4. Compliance and Risk Management

• Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations.

• Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country.

• Support incident reporting and resolution protocols when required.

5. Operational Process Improvement

• Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience.

• Implement tools and workflows that support operational scaling and automation.

• Contribute to building sustainable systems that support regional expansion and evolving service offerings.

About You:

Required :

• Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field.
• 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health.
• Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks.
• Strong project management and cross-functional coordination skills.
• Comfortable with digital tools, including telehealth platforms and clinician management systems
• Thrive in fast-paced, multicultural startup environments

Preferred:

• Master’s degree in public health, healthcare administration or related fields
• Experience in digital health platforms or employee wellbeing programs.
• Knowledge of regulatory environments in Southeast Asia.

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

#J-18808-Ljbffr

About ThoughtFull: ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments. Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to

Dream Audaciously, Do ThoughtFully,

we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us! Job Description: We are seeking a Clinical Operations Manager to support and scale our mental health service delivery across multiple countries. This role oversees the operational execution of ThoughtFull’s clinical programs, ensuring that our network of ThoughtFull Professionals (TFPs) is effectively onboarded, supported, and guided by the highest standards of clinical care. You’ll collaborate across clinical, product, and client success teams to deliver seamless client experiences while driving operational efficiency, compliance, and quality. What you will do: 1. Clinical Network Operations Manage onboarding, credentialing, scheduling, and operational support for TFPs across multiple geographies. Monitor key service delivery metrics including utilization, timeliness, and provider engagement. Liaise with TFPs and clients to resolve operational issues and ensure timely management and escalation as needed. 2. Quality Control and Clinical Governance Work with the clinical development specialist (Clinical Psychologist) to implement and monitor quality assurance frameworks, including documentation audits, session compliance, and client feedback review. Work with the Clinical Development Specialist to implement continuous professional development initiatives for TFPs, including townhalls, peer learning forums, and training. Work closely with the Head of Clinical Research and Development and Head of Product to maintain ethical and clinical standards across all modalities. 3. Service Delivery Coordination Support the rollout and scaling of onsite and online therapy services, assessments, group programs, and customized wellbeing initiatives. Track service utilization, provider capacity, and service impact to inform resource planning and client reporting. Coordinate between clinical, product, and client success teams to ensure seamless client experience. 4. Compliance and Risk Management Maintain up-to-date documentation, licensure, and credentialing of TFPs in accordance with country-specific and regional regulations. Ensure clinical policies and procedures are compliant with applicable legal, ethical, and professional standards in each operational country. Support incident reporting and resolution protocols when required. 5. Operational Process Improvement Identify bottlenecks and propose data-driven process improvements to enhance efficiency and clinician experience. Implement tools and workflows that support operational scaling and automation. Contribute to building sustainable systems that support regional expansion and evolving service offerings. About You: Required : Bachelor’s degree in behavioral sciences, public health, healthcare management, or a related field. 5–7 years’ experience in clinical operations, healthcare service delivery, or digital health. Familiarity with mental health service delivery, clinician networks, and quality assurance frameworks. Strong project management and cross-functional coordination skills. Comfortable with digital tools, including telehealth platforms and clinician management systems Thrive in fast-paced, multicultural startup environments Preferred: Master’s degree in public health, healthcare administration or related fields Experience in digital health platforms or employee wellbeing programs. Knowledge of regulatory environments in Southeast Asia. Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

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The Deputy Clinic Pharmacy Manager involves providing comprehensive pharmaceutical care services, supervising pharmacy operations, managing inventory, ensuring legal compliance in drug dispensing, overseeing profitability, and mentoring trainees and staff in their professional development.

Duties & Responsibilities

A. SPECIFIC

1. Professional Services

i) Accountable for accurate dispensing of medicine to the right patient

• Supervise the activities of assigned pharmacy technicians and pharmacy assistant engaged in the preparation, labelling and dispensing of medications and other pharmaceutical supplies
• Regularly review system of dispensing to ensure compliance
• Ensure the team achieves the minimum professional standards as per guidelines (Good Dispensing Practice Guidelines).
• Clarify and resolve any prescription ambiguities with the prescribers.
• Identify, assess, and resolve any drug-related problems, advise doctors on suitable drugs that provide the best outcome for patients.
• Regularly review and improve the workflow to enable dispensing efficiency.

ii) Accountable for comprehensive counselling services

• Advise patients and care providers of potential drug interactions, possible side effects, storage information and instructions on how to use their medications.
• Address the needs of the patient for information to enhance compliance and selfcare.

iii) Provide information and advice to healthcare professionals and the community

• Advise doctors and other healthcare professionals on the selection, dosages, interactions and side effects of medications.
• Provide training to other healthcare professionals.
• Advise patients on the selection of over-the-counter medication, medical equipment and healthcare supplies.
• Offer self-care management advice on minor ailments and health promotion.

iv) Provide quality customer service

• Ensure proper care is practiced during the preparation and dispensing of medication to enhance medication safety
• Supervise staff in handling and resolving patient feedback.

v) Provide ambulatory care services

• Monitor the health and progress of patients.
• Provide specialized ambulatory care services to help patients manage chronic conditions.
• Collaborate with other healthcare professionals to plan, monitor, review and evaluate the quality and effectiveness of drugs and drug regimens.

2. Inventory

• Ensure that medications are stored appropriately in the pharmacy, according to policy and legal requirements, to ensure quality, security, and proper disposal.
• Manage inventory to ensure an optimum level
• Prepare reports and conduct investigation on stock variance and cold chain break incidents.
• Ensure regular audit of all drugs kept in the E-kits, E-trolleys, treatment rooms and immunization rooms in the polyclinics are conducted.

3. Staff / Student Training & Development

i) Train & Develop staff/students

• Orientate and induct newly recruited pharmacists, pre-registration pharmacists and pharmacy technicians/assistants.
• Provide training and guidance to students on attachment.
• Conduct regular training sessions
• Prepare/develop training materials/guides when required

4. Administration

i) Manage the administrative functions necessary for pharmacy operation

• Ensure that team members adhere to the accounting, cash handling procedures and policies.
• Plan, coordinate, review and follow up on audit checks.
• Schedule manpower rostering.
• Assist Clinic Pharmacy Manager to monitor KPIs for the branch, identify gaps and suggest process improvements
• Plan, execute and monitor clinic work plan to ensure alignment to organizational goals

ii) Accountable for conducive store ambience for customers and staff

• Ensure proper housekeeping and adhere to workplace safety guidelines for the safety of all.
• Effectively manage the merchandise display

iii) Accountable for the profitability of the retail store

• Achieve assigned target sales.
• Recommend action plans to improve sales performance.
• Train and develop the retail team.

iv) Accountable for patient complaints and dispensing errors

• Investigate and handle patient complaints and dispensing errors promptly.
• Resolve complaints and follow through errors with corrective and preventive measures.
• Report on dispensing errors and patient complaints.

v) Management of Staff

• Assist Clinic Pharmacy Manager in supervision of staff
• Monitor performance of the team and communicate individual targets and expectations.
• Resolve staff grievances where deemed necessary.
• Report/escalate to Clinic Pharmacy Manager on staff disciplinary issues.

5. Regulatory

• Ensure applicable laws and regulations are met and relevant documentation of compliance is maintained.
• Ensure compliance to policies, guidelines or advisories issued by any government agency or the Ministry of Health.

(B) LEADERSHIP

1. Leadership

• Assist to set work plans and targets at the branch level
• Drive organization’s direction and objectives with the team
• Escalate feedback to senior management regularly
• Collaborate with other departments to develop and implement new services or workflows
• Assists to develop and implement specific programs or projects, manage the change process and monitor outcomes across the organization.
• Motivate self and individuals in the team
• Build working relationship effectively, maintain rapport and work in partnership across boundaries to achieve organization goals.

2. People management

• Drive workplace culture to align with organizational goals
• Set performance targets for team members.
• Monitor, assess performance of team members and communicate individual targets and expectations
• Resolve staff conflicts and disciplinary issues and administer staff disciplinary action plans where deemed necessary.
• Report to Operations Lead and HR on staff disciplinary issues
• Provide timely feedback and coaching to all staff.
• Manage the learning and development of the team members
• Build and develop team through engagement and recognition

3. Administration

• Assist to provide input on projection for annual manpower needs
• Involve in recruitment of new hires and manage induction programs
• Effectively plan and schedule manpower to ensure smooth daily workflow
• Monitor the set target, analyse the performance and report action plans to the management
• Oversee compliance of processes with the various audits
• Ensure records, such as pharmacy files, patient profiles, inventories and controlled drugs registries are well-maintained.
• Ensure security of premise and maintenance of facilities, equipment and furnishings are in order

Job Requirements

• Degree in Pharmacy
• At least 5 years of relevant experience in healthcare setting
• Registered with Singapore Pharmacy Council
• Form A license with Health Sciences Authority
• Keep abreast with changing medical treatments by attending continuing medical education talks and seminars.
• Achieve mandatory Continuing Professional Development (CPD) points and target training hours per year.
• Demonstrates the ability to communicate information and ideas well to other healthcare professionals and patients.
• Must have initiative, drive and ability to work in a fast-paced environment.
• Must be team-oriented
• Must be able to lead and supervise the team.
• Possess good organisational, analytical and excellent communication skill

Working Hours
5.5 days’ work week (non-shift)

Work Location

National University Polyclinic (NUP) - West region

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The Deputy Clinic Pharmacy Manager involves providing comprehensive pharmaceutical care services, supervising pharmacy operations, managing inventory, ensuring legal compliance in drug dispensing, overseeing profitability, and mentoring trainees and staff in their professional development. Duties & Responsibilities A. SPECIFIC 1. Professional Services i)

Accountable for accurate dispensing of medicine to the right patient Supervise the activities of assigned pharmacy technicians and pharmacy assistant engaged in the preparation, labelling and dispensing of medications and other pharmaceutical supplies Regularly review system of dispensing to ensure compliance Ensure the team achieves the minimum professional standards as per guidelines (Good Dispensing Practice Guidelines). Clarify and resolve any prescription ambiguities with the prescribers. Identify, assess, and resolve any drug-related problems, advise doctors on suitable drugs that provide the best outcome for patients. Regularly review and improve the workflow to enable dispensing efficiency. ii)

Accountable for comprehensive counselling services Advise patients and care providers of potential drug interactions, possible side effects, storage information and instructions on how to use their medications. Address the needs of the patient for information to enhance compliance and selfcare. iii)

Provide information and advice to healthcare professionals and the community Advise doctors and other healthcare professionals on the selection, dosages, interactions and side effects of medications. Provide training to other healthcare professionals. Advise patients on the selection of over-the-counter medication, medical equipment and healthcare supplies. Offer self-care management advice on minor ailments and health promotion. iv)

Provide quality customer service Ensure proper care is practiced during the preparation and dispensing of medication to enhance medication safety Supervise staff in handling and resolving patient feedback. v)

Provide ambulatory care services Monitor the health and progress of patients. Provide specialized ambulatory care services to help patients manage chronic conditions. Collaborate with other healthcare professionals to plan, monitor, review and evaluate the quality and effectiveness of drugs and drug regimens. 2. Inventory Ensure that medications are stored appropriately in the pharmacy, according to policy and legal requirements, to ensure quality, security, and proper disposal. Manage inventory to ensure an optimum level Prepare reports and conduct investigation on stock variance and cold chain break incidents. Ensure regular audit of all drugs kept in the E-kits, E-trolleys, treatment rooms and immunization rooms in the polyclinics are conducted. 3. Staff / Student Training & Development i) Train & Develop staff/students Orientate and induct newly recruited pharmacists, pre-registration pharmacists and pharmacy technicians/assistants. Provide training and guidance to students on attachment. Conduct regular training sessions Prepare/develop training materials/guides when required 4. Administration i)

Manage the administrative functions necessary for pharmacy operation Ensure that team members adhere to the accounting, cash handling procedures and policies. Plan, coordinate, review and follow up on audit checks. Schedule manpower rostering. Assist Clinic Pharmacy Manager to monitor KPIs for the branch, identify gaps and suggest process improvements Plan, execute and monitor clinic work plan to ensure alignment to organizational goals ii)

Accountable for conducive store ambience for customers and staff Ensure proper housekeeping and adhere to workplace safety guidelines for the safety of all. Effectively manage the merchandise display iii)

Accountable for the profitability of the retail store Achieve assigned target sales. Recommend action plans to improve sales performance. Train and develop the retail team. iv)

Accountable for patient complaints and dispensing errors Investigate and handle patient complaints and dispensing errors promptly. Resolve complaints and follow through errors with corrective and preventive measures. Report on dispensing errors and patient complaints. v)

Management of Staff Assist Clinic Pharmacy Manager in supervision of staff Monitor performance of the team and communicate individual targets and expectations. Resolve staff grievances where deemed necessary. Report/escalate to Clinic Pharmacy Manager on staff disciplinary issues. 5. Regulatory Ensure applicable laws and regulations are met and relevant documentation of compliance is maintained. Ensure compliance to policies, guidelines or advisories issued by any government agency or the Ministry of Health. (B) LEADERSHIP 1. Leadership Assist to set work plans and targets at the branch level Drive organization’s direction and objectives with the team Escalate feedback to senior management regularly Collaborate with other departments to develop and implement new services or workflows Assists to develop and implement specific programs or projects, manage the change process and monitor outcomes across the organization. Motivate self and individuals in the team Build working relationship effectively, maintain rapport and work in partnership across boundaries to achieve organization goals. 2. People management Drive workplace culture to align with organizational goals Set performance targets for team members. Monitor, assess performance of team members and communicate individual targets and expectations Resolve staff conflicts and disciplinary issues and administer staff disciplinary action plans where deemed necessary. Report to Operations Lead and HR on staff disciplinary issues Provide timely feedback and coaching to all staff. Manage the learning and development of the team members Build and develop team through engagement and recognition 3. Administration Assist to provide input on projection for annual manpower needs Involve in recruitment of new hires and manage induction programs Effectively plan and schedule manpower to ensure smooth daily workflow Monitor the set target, analyse the performance and report action plans to the management Oversee compliance of processes with the various audits Ensure records, such as pharmacy files, patient profiles, inventories and controlled drugs registries are well-maintained. Ensure security of premise and maintenance of facilities, equipment and furnishings are in order Job Requirements Degree in Pharmacy At least 5 years of relevant experience in healthcare setting Registered with Singapore Pharmacy Council Form A license with Health Sciences Authority Keep abreast with changing medical treatments by attending continuing medical education talks and seminars. Achieve mandatory Continuing Professional Development (CPD) points and target training hours per year. Demonstrates the ability to communicate information and ideas well to other healthcare professionals and patients. Must have initiative, drive and ability to work in a fast-paced environment. Must be team-oriented Must be able to lead and supervise the team. Possess good organisational, analytical and excellent communication skill Working Hours 5.5 days’ work week (non-shift) Work Location National University Polyclinic (NUP) - West region

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Align Technology Solaris Mont' Kiara, Federal Territory of Kuala Lumpur, Malaysia

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Align Technology Solaris Mont' Kiara, Federal Territory of Kuala Lumpur, Malaysia

3 days ago Be among the first 25 applicants

Join to apply for the Practice Development Manager (Sales) role at Align Technology

About this opportunity

This individual will have previous sales experience and a proven sales record. The successful candidate will be managing a sales area for Align Technology selling the Invisalign & iTero products. The individual will be responsible for selling the products, establishing account relationships and practice development in the assigned territory, as well as proactively communicating with customers and potential prospects.

Department: Sales

Location: APAC-Malaysia

Description

About this opportunity

This individual will have previous sales experience and a proven sales record. The successful candidate will be managing a sales area for Align Technology selling the Invisalign & iTero products. The individual will be responsible for selling the products, establishing account relationships and practice development in the assigned territory, as well as proactively communicating with customers and potential prospects.

This position will be based in JB.

Role expectations

In this role, you will…

• Deliver Results - Achievement of Monthly, Quarterly and Annual Sales Targets, MBO, Operational Plan and Profitability Plan for Malaysia.
• Responsible for the working with assigned accounts and team within Align Tech (Malaysia), including direction, motivation and development of sales plans, targets, and strategies and the removal of obstacles to success.
• Provide all appropriate reporting to the National Sales Manager including feedback from customers on a weekly and monthly report
• Responsible for the sales area as ‘their business’ and be willing to take responsibility for its planning and development in what is a high growth business.
• Work closely with co-colleagues to develop a high-performance team in Malaysia and within SEA. Drive the Best Outcomes
• Acquire and maintain detailed knowledge of the company's products;
• Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business.
• Evaluation and coaching of co-colleagues through observation during co-travel, frequent feedback and the analysis of data.
• Evaluate levels of customer, product and systems knowledge via in-field assessment.
• Provide appropriate training and field coaching as required
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling.
• Ensure professional dress code and attitude is maintained at all.
• Participate in proactive team efforts to achieve departmental, company goals and comply with all policies, practices and procedures.
• Work with the National Sales Manager to set Operational plan for future periods and perform other duties as assigned.
• Keep abreast of what competitors are doing; and update National Sales Manager of market intelligence and pulses in the market.
• Be responsible for all quality updates records and customer product feedback for Malaysia market.
• Comply with all policies, practices and procedures.
• Provide support to audit processes and quality management system as required
• Lock in Key Relationships - Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business.
• Balance the short term operational needs with the long term organizational needs of the business.
  
  

What We're Looking For

In this role, you’ll need …

• To perform this job successfully, the individual must have mastered the skill set of a Territory Manager. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Strong analytical and business planning skills - High integrity
• Demonstrated leadership
• Capacity to execute marketing plans
• Capacity to manage budgets and expenses
• Excellent written and verbal communication skills to diverse customer audiences.
• Strong capabilities to interface effectively with all customer types
• Ability to function effectively in a high performance team
  
  

EDUCATION and/or EXPERIENCE

• BS or BA preferred and/or equivalent experience.
• A degree in sales, marketing or a related science discipline would be an advantage.
• Minimum 4 years of relevant experience.
• Medical, orthodontic, and/or dental sales and/or marketing experience preferred
• Alternatively, background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products
• Excellent oral and written communication skills
• Pride in excelling and self-directed individual.
• Computer knowledge is required.
• Provide support to audit processes and quality management system as required
  
  

Applicant Privacy Policy

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Consulting, Information Technology, and Sales
• Industries Medical Equipment Manufacturing

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Practice Development Manager (Sales)

Department: Sales

Employment Type: Full Time

Location: APAC-Malaysia

Description

About this opportunity

This individual will have previous sales experience and a proven sales record. The successful candidate will be managing a sales area for Align Technology selling the Invisalign & iTero products. The individual will be responsible for selling the products, establishing account relationships and practice development in the assigned territory, as well as proactively communicating with customers and potential prospects.

This position will be based in JB.

Role expectations

In this role, you will…

• Deliver Results - Achievement of Monthly, Quarterly and Annual Sales Targets, MBO, Operational Plan and Profitability Plan for Malaysia.
• Responsible for the working with assigned accounts and team within Align Tech (Malaysia), including direction, motivation and development of sales plans, targets, and strategies and the removal of obstacles to success.
• Provide all appropriate reporting to the National Sales Manager including feedback from customers on a weekly and monthly report
• Responsible for the sales area as ‘their business’ and be willing to take responsibility for its planning and development in what is a high growth business.
• Work closely with co-colleagues to develop a high-performance team in Malaysia and within SEA. Drive the Best Outcomes
• Acquire and maintain detailed knowledge of the company's products;
• Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business.
• Evaluation and coaching of co-colleagues through observation during co-travel, frequent feedback and the analysis of data.
• Evaluate levels of customer, product and systems knowledge via in-field assessment.
• Provide appropriate training and field coaching as required
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling.
• Ensure professional dress code and attitude is maintained at all.
• Participate in proactive team efforts to achieve departmental, company goals and comply with all policies, practices and procedures.
• Work with the National Sales Manager to set Operational plan for future periods and perform other duties as assigned.
• Keep abreast of what competitors are doing; and update National Sales Manager of market intelligence and pulses in the market.
• Be responsible for all quality updates records and customer product feedback for Malaysia market.
• Comply with all policies, practices and procedures.
• Provide support to audit processes and quality management system as required
• Lock in Key Relationships - Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business.
• Balance the short term operational needs with the long term organizational needs of the business.

What we're looking for

In this role, you’ll need …

• To perform this job successfully, the individual must have mastered the skill set of a Territory Manager. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Strong analytical and business planning skills - High integrity
• Demonstrated leadership
• Capacity to execute marketing plans
• Capacity to manage budgets and expenses
• Excellent written and verbal communication skills to diverse customer audiences.
• Strong capabilities to interface effectively with all customer types
• Ability to function effectively in a high performance team

EDUCATION and/or EXPERIENCE

• BS or BA preferred and/or equivalent experience.
• A degree in sales, marketing or a related science discipline would be an advantage.
• Minimum 4 years of relevant experience.
• Medical, orthodontic, and/or dental sales and/or marketing experience preferred
• Alternatively, background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products
• Excellent oral and written communication skills
• Pride in excelling and self-directed individual.
• Computer knowledge is required.
• Provide support to audit processes and quality management system as required

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