552 Client Success jobs in Malaysia

Client Success Executive Posting Date : 28 May 2025 | Close Date :26 Aug 2025

Client background:

OUR CLIENT ENGAGED IN THE BUSINESS OF SOFTWARE DESIGNING AND OTHER BUSINESS RELATING TO COMPUTER

Tenure: Permanent

Industry: Software

Location: KL

Remuneration: -

• Basic salary + Bonus
• EPF & SOCSO
• Annual leave, medical leave and hospitalization leave
• Medical benefits

Responsibilities: -

As an Client Success Executive,

You will be responsible for retention, adoption, and expansion of our products & services

with assigned base of customers. Your main goal will be to act as a bridge between the

clients & internal cross-functional teams and ensure high-quality experience for our clients,

resulting with their satisfaction.

Your responsibilities will include,

• Support overall relationship with a portfolio of clients, which includes

managing on- boarding, implementation, client retention, high levels of

customer satisfaction

• Liaise with different internal stakeholders — Sales, Partnerships, Operations

and Development teams to ensure an exceptional client delivery experience

• Communicate effectively with both internal and external senior-level

management tounderstand customer needs, maximize retention and growth, and

communicate learnings

• Maintain existing customer success metrics and data while looking for ways to

constantly optimize internal processes

• Analyse and prepare reports for client reporting and internal management review

• Recommend initiatives for increasing customer lifetime value. Identity and

recommend upsell or cross sell opportunities

• Prepare activation collaterals for a smooth client implementation such as user guides, eDMs etc

• Support in marketing activities (e.g coordinating events etc) when required

Skills which will enable you to be a strong performer in this role are,

• You communicate clearly. You write well. You are precise and can explain things

over the phone, e-mail, chat or in person

• You are pro-active. You have a “can-do” attitude. You take ownership of the tasks

and clients assigned to you

• You are a team-player. You recognise that the quality, speed and accuracy of your

work impacts the work done by the rest of the team

• You are creative and enjoy solving problems. You love to learn new things

everyday yet remain cool under pressure

• You are interested in technology and innovation. You like the start-up culture and

can match up to the pace of work

• You are a hustler. You are resourceful. You get the job done!

• Min 2-4 yrs of experience in client success in SAAS/HRMS/IT/Technology companies only

Sub Specialization : Sales;Account / Client Management Type of Employment : Permanent Minimum Experience : 2 Years Work Location : Kuala Lumpur
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We’re a leading event company that organises world-class business courses and coaching services for SMEs across Malaysia and beyond. At Vertex Mastery, we’re passionate about helping businesses thrive by organising transformative events that inspire, educate, and empower entrepreneurs. We foster a positive, creativity, and growth-driven culture where every team member has the opportunity to shine and thrive to make a real difference.

Since 2013, we have been nurturing the growth of businesses and entrepreneurs with our groundbreaking corporate training and mentorship. We're committed to providing SME leaders with the spark they need for transformative ideas and rapid growth. With over 20 global events annually and more than 50 personalized consultations, we're not just in the industry of corporate development—we're in the business of igniting potential and fostering a community of inspired changemakers.

About the Role

We are looking for a proactive and people-focused Client Success Executive to ensure our clients receive the highest level of support, guidance, and results throughout their journey with us.

This role is perfect for someone who thrives on building relationships, understands client needs, and is passionate about delivering exceptional experiences. You’ll work closely with our coaches, coordinate consultations, manage client touchpoints, and proactively identify opportunities to enhance client success.

Key Responsibilities:

1. Client Consultations: You’ll assist coaches in preparing for and conducting personalized consultation sessions, ensuring a clear understanding of client challenges and actionable outcomes.
2. Scheduling Pro: You’ll handle all scheduling logistics, including follow-ups and reminders, to ensure seamless coordination between clients and coaches.
3. Client Onboarding: You’ll guide new clients through the onboarding process, setting clear expectations and ensuring they feel supported from day one.
4. Client Check-Ins: You’ll maintain consistent touchpoints with clients to monitor progress, address concerns, and celebrate milestones.
5. Data Collection & Analysis: You’ll collect client feedback and results, analyze performance metrics, and prepare reports to identify patterns and opportunities for improvement.
6. Tailored Advice: You’ll work closely with coaches to develop personalized strategies and provide targeted advice that aligns with client goals. You’ll identify client needs for additional services or courses and recommend solutions to help them maximize their outcomes.
7. Seamless Coordination: You’ll act as the communication hub, liaising between clients, coaches, and other departments to ensure all client touchpoints are aligned.
8. Resource Sharing: You’ll curate and share relevant tools, templates, and resources that support client success.
9. Crisis Management: You’ll proactively address any client concerns or setbacks, offering immediate solutions to maintain satisfaction and trust. You’ll provide feedback to internal teams on service delivery and client needs, contributing to the refinement of our coaching programs and offerings.
10. Event Support: You’ll assist in planning and executing events, ensuring that clients receive exceptional experiences both in-person and virtually.
11. Program Optimization: You’ll work with the team to evaluate and improve coaching programs, ensuring they deliver tangible value to clients.
12. Relationship Building: You’ll nurture long-term relationships with clients, becoming their trusted advisor and advocate within the company.

Requirements:

1. Experience-Driven: You have 1-2 years of hands-on experience in client management, customer service, or a related field—experience in the coaching, consulting, or events industry is a bonus.
2. People-Centered: You genuinely love helping people and derive satisfaction from contributing to their growth and success.
3. Organizational Ace: You excel at managing schedules, priorities, and multiple projects simultaneously without missing a beat. You have a natural talent for understanding and anticipating client needs, delivering exceptional service that exceeds expectations.
4. Time Management Guru: You’re skilled at prioritizing tasks, meeting deadlines, and staying organized under pressure.
5. Analytical and Detail-Oriented: You enjoy diving into data to identify patterns, measure results, and propose actionable improvements.
6. Critical Problem-Solver: You approach challenges with a structured mindset, identifying root causes and providing creative solutions.
7. Business Mindset: You understand the importance of aligning client satisfaction with business objectives, always keeping the big picture in mind.
8. Adaptable and Resilient: You thrive in a fast-paced environment, learning quickly and adjusting to change with ease. You’re a team player who values collaboration and knows how to work effectively across departments.
9. Emotionally Intelligent: You remain empathetic, patient, and composed, even in high-pressure situations.
10. Results-Driven: You’re focused on achieving measurable outcomes for both clients and the business, constantly striving to exceed expectations.
11. Bilingual Proficiency: You’re fluent in Mandarin and English, with strong written and verbal communication skills to effectively engage with diverse clients.

If this sounds like the perfect role for you, introduce yourself by sending your resume and cover letter to or apply via LinkedIn. Let us know how you’ll bring your marketing expertise and energy to help Vertex Mastery grow!

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About us:
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re looking for:

As we enter our next phase of growth, Tarro is looking for a Client Success Manager to join the team! As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Tarro technology.

You are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients.

What You’ll Accomplish:

• You will build and maintain strong relationships with assigned clients.

• You will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health.

• You will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Tarro team.

• You will strategize with clients to connect their business goals and challenges with Tarro’s products and services (for upsell and cross-sell).

• You will stay in touch with clients to ensure that they're realizing the full potential of Tarro’s products and services.

• You will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.

• You will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements.

• You will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support.

About You:

• You are native fluent in Mandarin Chinese and professionally fluent in English, enabling you to effectively support Mandarin-speaking clients in an international environment.

• You hold a Bachelor’s degree or higher, demonstrating your commitment to education and critical thinking.

• You bring strong project management skills, capable of navigating and prioritizing a dynamic portfolio of clients.

• You are a creative problem-solver with a keen eye for detail, ensuring nothing falls through the cracks.

• You have excellent written and verbal communication skills, able to clearly convey ideas and build rapport with stakeholders.

• You operate with a high sense of ownership and urgency, taking initiative and driving tasks forward independently.

Bonus Points:

• You have entrepreneurial or startup experience, and understand how to thrive in fast-paced, constantly evolving environments.

• You’ve worked in a restaurant, giving you first-hand insight into the industry and empathy for our customers.

• You have 2–3 years of experience in customer success or similar client-facing roles, especially within a high-growth B2B environment.

• You are analytical, data-driven, and enjoy uncovering insights that drive better decisions.

• You bring a “roll up your sleeves” mentality, comfortable working in a fast-paced, collaborative, and often ambiguous environment, frequently stepping outside your defined role to get things done.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

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The Customer Success Manager will play a crucial role in driving the growth of Annalect by identifying and pursuing new business opportunities within the advertising media sector. This role will require a forward-thinking and results-driven individual with a deep understanding of technology and data in the media industry. You will work closely with the media teams to develop and execute business development strategies aimed at doubling revenue each year. This role will provide you an excellent opportunity for exposure and knowledge development.

The primary objective of the Customer Success Manager is to help expand our client portfolio and accelerate our growth. If you are passionate about technology and data-driven advertising, and you have a knack for identifying new business opportunities, this is the one for you!

Responsibilities:

• Identify and target potential clients for the Annalect services
• Effectively manage clients, partners and internal stakeholders
• Strategizing, executing, and reporting on ongoing projects, ensuring they are delivered with excellence, on schedule and within budget
• Initiate contact, build relationships, and pitch the agency's offerings to prospective clients
• Collaborate with media teams to identify opportunities for strategic partnerships with existing clients
• Develop and nurture relationships with media partners and technology providers to enhance our offerings and to gain insights into their needs and goals
• Point of contact for resolving client management matters, overcoming challenges, and escalating issues when necessary
• Growing and sustaining existing business partnerships while actively exploring new avenues for company expansion
• Stay abreast of industry trends, emerging technologies, and market developments
• Use market insights to develop and refine business development strategies
• Showcase our agency's capabilities in harnessing technology and data for successful media campaigns
• Set ambitious revenue targets and develop plans to achieve for each year
• Ensuring projects/proposal profitability and confidently presenting to clients
• Monitor and analyse data and business development activities
• Prepare regular reports and present findings

Requirements:

• Bachelor's Degree in Business, Marketing, Advertising, or a related field
• Proven experience in business development, sales, or a related role within the advertising media industry
• A deep passion for technology and data in the advertising space
• Strong understanding of media planning and buying processes
• Exceptional negotiation, communication, and presentation skills
• Ability to build and maintain client relationships
• Self-motivated with a high level of initiative and creativity
• Proficiency in data analytics tools
• Strong analytical and problem-solving skills
• A track record of meeting or exceeding sales targets
• Willingness to work collaboratively in a team and cross-functional environment

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development, Marketing, and Advertising
• Industries Advertising Services

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As a Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance Manage the day-to-day relationship with clients, providing regular updates, conducting check-ins, and resolving issues as they arise Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap

Requirements

1-3 years of experience in a client success or similar customer-facing role Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement Experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders Ability to work independently and as part of a team, with a strong sense of accountability and ownership Familiarity with mental health benefits and/or related industries is a plus

Benefits

Why You'll Love Working With Us:

Global company - work in a diverse environment with people from nearly 20 countries Generous leave policy - time off to rest and recharge Christmas week off - company-wide break during Christmas, separate from annual leave Birthday leave - enjoy a day off on your birthday Quarterly mental health days - one day off every quarter to focus on your wellbeing Flexible work arrangements - work in a way that suits your lifestyle and goals Work-life balance - a culture that values personal time and long-term wellness Medical coverage - comprehensive insurance for peace of mind Performance bonus - high performance is recognised and rewarded Development budget - annual allowance to support your professional development Mental health support - premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care Socials and communities - regular non-work events/activities to connect and have fun together

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Get AI-powered advice on this job and more exclusive features. The Customer Success Manager will play a crucial role in driving the growth of Annalect by identifying and pursuing new business opportunities within the advertising media sector. This role will require a forward-thinking and results-driven individual with a deep understanding of technology and data in the media industry. You will work closely with the media teams to develop and execute business development strategies aimed at doubling revenue each year. This role will provide you an excellent opportunity for exposure and knowledge development. The primary objective of the Customer Success Manager is to help expand our client portfolio and accelerate our growth. If you are passionate about technology and data-driven advertising, and you have a knack for identifying new business opportunities, this is the one for you! Responsibilities: Identify and target potential clients for the Annalect services Effectively manage clients, partners and internal stakeholders Strategizing, executing, and reporting on ongoing projects, ensuring they are delivered with excellence, on schedule and within budget Initiate contact, build relationships, and pitch the agency's offerings to prospective clients Collaborate with media teams to identify opportunities for strategic partnerships with existing clients Develop and nurture relationships with media partners and technology providers to enhance our offerings and to gain insights into their needs and goals Point of contact for resolving client management matters, overcoming challenges, and escalating issues when necessary Growing and sustaining existing business partnerships while actively exploring new avenues for company expansion Stay abreast of industry trends, emerging technologies, and market developments Use market insights to develop and refine business development strategies Showcase our agency's capabilities in harnessing technology and data for successful media campaigns Set ambitious revenue targets and develop plans to achieve for each year Ensuring projects/proposal profitability and confidently presenting to clients Monitor and analyse data and business development activities Prepare regular reports and present findings Requirements: Bachelor's Degree in Business, Marketing, Advertising, or a related field Proven experience in business development, sales, or a related role within the advertising media industry A deep passion for technology and data in the advertising space Strong understanding of media planning and buying processes Exceptional negotiation, communication, and presentation skills Ability to build and maintain client relationships Self-motivated with a high level of initiative and creativity Proficiency in data analytics tools Strong analytical and problem-solving skills A track record of meeting or exceeding sales targets Willingness to work collaboratively in a team and cross-functional environment Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Business Development, Marketing, and Advertising Industries Advertising Services Referrals increase your chances of interviewing at Omnicom Media Group Asia Pacific by 2x Sign in to set job alerts for “Customer Success Manager” roles.

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Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Senior Manager, Client Success role at Concentrix

Job Description

Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client

Job Title:

Senior Manager, Client Success

Job Description

Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client

Key Job Functions:

• Project Management
• Effectively manage projects through all phases, with support from team members
• Collaborate effectively with project team members across functions
• Coordinate with and manage the output of vendors/ external partners
• Perform quality control functions on survey/research data, ensuring minimal/no errors
• Drive operational process improvement and innovation
• Client Management
• Proactively provide updates and constantly communicate with clients on program status for continued engagement
• Provide ongoing consultation to clients
• Contribute to best practice development and download of best practices to clients
  
  

Location:

MYS Kuala Lumpur - HSBC Bank Malaysia Berhad

Language Requirements:

Time Type:

Full time

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R1647852

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries IT Services and IT Consulting

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Job Title:
Senior Manager, Client Success
Job Description
Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client
**Key Job Functions:**
+ **Project Management**
+ Effectively manage projects through all phases, with support from team members
+ Collaborate effectively with project team members across functions
+ Coordinate with and manage the output of vendors/ external partners
+ Perform quality control functions on survey/research data, ensuring minimal/no errors
+ Drive operational process improvement and innovation
+ **Client Management**
+ Proactively provide updates and constantly communicate with clients on program status for continued engagement
+ Provide ongoing consultation to clients
+ Contribute to best practice development and download of best practices to clients
Location:
MYS Kuala Lumpur - HSBC Bank Malaysia Berhad
Language Requirements:
Time Type:
Full time
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OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
  
  

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Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
  
  

Requirements

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.
  
  

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! #J-18808-Ljbffr