What Jobs are available for Client Success in Malaysia?

About us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! What We’re looking for

As we enter our next phase of growth, Tarro is looking for a Client Success Manager to join the team! As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Tarro technology. You are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients. What You’ll Accomplish

You will build and maintain strong relationships with assigned clients. You will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health. You will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Tarro team. You will strategize with clients to connect their business goals and challenges with Tarro’s products and services (for upsell and cross-sell). You will stay in touch with clients to ensure that they're realizing the full potential of Tarro’s products and services. You will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution. You will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements. You will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support. About You

You are native fluent in Mandarin Chinese and professionally fluent in English, enabling you to effectively support Mandarin-speaking clients in an international environment. You hold a Bachelor’s degree or higher, demonstrating your commitment to education and critical thinking. You bring strong project management skills, capable of navigating and prioritizing a dynamic portfolio of clients. You are a creative problem-solver with a keen eye for detail, ensuring nothing falls through the cracks. You have excellent written and verbal communication skills, able to clearly convey ideas and build rapport with stakeholders. You operate with a high sense of ownership and urgency, taking initiative and driving tasks forward independently. Bonus Points

You have entrepreneurial or startup experience, and understand how to thrive in fast-paced, constantly evolving environments. You’ve worked in a restaurant, giving you first-hand insight into the industry and empathy for our customers. You have 2–3 years of experience in customer success or similar client-facing roles, especially within a high-growth B2B environment. You are analytical, data-driven, and enjoy uncovering insights that drive better decisions. You bring a “roll up your sleeves” mentality, comfortable working in a fast-paced, collaborative, and often ambiguous environment, frequently stepping outside your defined role to get things done. If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply! Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

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We’re a leading event company that organises world-class business courses and coaching services for SMEs across Malaysia and beyond. At Vertex Mastery, we’re passionate about helping businesses thrive by organising transformative events that inspire, educate, and empower entrepreneurs. We foster a positive, creativity, and growth-driven culture where every team member has the opportunity to shine and thrive to make a real difference. Since 2013, we have been nurturing the growth of businesses and entrepreneurs with our groundbreaking corporate training and mentorship. We're committed to providing SME leaders with the spark they need for transformative ideas and rapid growth. With over 20 global events annually and more than 50 personalized consultations, we're not just in the industry of corporate development—we're in the business of igniting potential and fostering a community of inspired changemakers. About the Role We are looking for a proactive and people-focused Client Success Executive to ensure our clients receive the highest level of support, guidance, and results throughout their journey with us. This role is perfect for someone who thrives on building relationships, understands client needs, and is passionate about delivering exceptional experiences. You’ll work closely with our coaches, coordinate consultations, manage client touchpoints, and proactively identify opportunities to enhance client success. Key Responsibilities: Client Consultations:

You’ll assist coaches in preparing for and conducting personalized consultation sessions, ensuring a clear understanding of client challenges and actionable outcomes. Scheduling Pro:

You’ll handle all scheduling logistics, including follow-ups and reminders, to ensure seamless coordination between clients and coaches. Client Onboarding:

You’ll guide new clients through the onboarding process, setting clear expectations and ensuring they feel supported from day one. Client Check-Ins:

You’ll maintain consistent touchpoints with clients to monitor progress, address concerns, and celebrate milestones. Data Collection & Analysis:

You’ll collect client feedback and results, analyze performance metrics, and prepare reports to identify patterns and opportunities for improvement. Tailored Advice:

You’ll work closely with coaches to develop personalized strategies and provide targeted advice that aligns with client goals. You’ll identify client needs for additional services or courses and recommend solutions to help them maximize their outcomes. Seamless Coordination:

You’ll act as the communication hub, liaising between clients, coaches, and other departments to ensure all client touchpoints are aligned. Resource Sharing:

You’ll curate and share relevant tools, templates, and resources that support client success. Crisis Management:

You’ll proactively address any client concerns or setbacks, offering immediate solutions to maintain satisfaction and trust. You’ll provide feedback to internal teams on service delivery and client needs, contributing to the refinement of our coaching programs and offerings. Event Support:

You’ll assist in planning and executing events, ensuring that clients receive exceptional experiences both in-person and virtually. Program Optimization:

You’ll work with the team to evaluate and improve coaching programs, ensuring they deliver tangible value to clients. Relationship Building:

You’ll nurture long-term relationships with clients, becoming their trusted advisor and advocate within the company. Requirements: Experience-Driven:

You have 1-2 years of hands-on experience in client management, customer service, or a related field—experience in the coaching, consulting, or events industry is a bonus. People-Centered:

You genuinely love helping people and derive satisfaction from contributing to their growth and success. Organizational Ace:

You excel at managing schedules, priorities, and multiple projects simultaneously without missing a beat. You have a natural talent for understanding and anticipating client needs, delivering exceptional service that exceeds expectations. Time Management Guru:

You’re skilled at prioritizing tasks, meeting deadlines, and staying organized under pressure. Analytical and Detail-Oriented:

You enjoy diving into data to identify patterns, measure results, and propose actionable improvements. Critical Problem-Solver:

You approach challenges with a structured mindset, identifying root causes and providing creative solutions. Business Mindset:

You understand the importance of aligning client satisfaction with business objectives, always keeping the big picture in mind. Adaptable and Resilient:

You thrive in a fast-paced environment, learning quickly and adjusting to change with ease. You’re a team player who values collaboration and knows how to work effectively across departments. Emotionally Intelligent:

You remain empathetic, patient, and composed, even in high-pressure situations. Results-Driven:

You’re focused on achieving measurable outcomes for both clients and the business, constantly striving to exceed expectations. Bilingual Proficiency:

You’re fluent in Mandarin and English, with strong written and verbal communication skills to effectively engage with diverse clients. If this sounds like the perfect role for you, introduce yourself by sending your resume and cover letter to or apply via LinkedIn. Let us know how you’ll bring your marketing expertise and energy to help Vertex Mastery grow!

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Job Title:
Senior Manager, Client Success
Job Description
Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client
**Key Job Functions:**
+ **Project Management**
+ Effectively manage projects through all phases, with support from team members
+ Collaborate effectively with project team members across functions
+ Coordinate with and manage the output of vendors/ external partners
+ Perform quality control functions on survey/research data, ensuring minimal/no errors
+ Drive operational process improvement and innovation
+ **Client Management**
+ Proactively provide updates and constantly communicate with clients on program status for continued engagement
+ Provide ongoing consultation to clients
+ Contribute to best practice development and download of best practices to clients
Location:
MYS Kuala Lumpur - HSBC Bank Malaysia Berhad
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Overview ThoughtFull Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Success Manager (MY)

ThoughtFull Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 weeks ago Be among the first 25 applicants

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About ThoughtFull ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporate clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

Job Description: Client Success Manager What you will do:

Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account's annual recurring revenue and, in parallel, reducing risk of churn.

Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.

Demonstrate expert understanding of ThoughtFull's products, services, and engagement initiatives.

Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client's needs.

Qualifications / Requirements

Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, SaaS or management consulting is an added advantage) where you have demonstrated the ability to manage multiple portfolios with significant revenue impact or diverse stakeholders.

Language: Fluent in English and Chinese to support global stakeholders.

Strong professional conduct, excellent stakeholder management skills (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.

Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.

Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.

Continuously seeks ways to streamline workflows and increase efficiency while maximizing client impact.

Comfortable working, navigating and taking ownership in a fast-paced, high-growth, and ambiguous environment.

Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an advantage.

Fluent in CRM tools (e.g., HubSpot); able to manage client data, track engagement and utilization metrics, and apply quantitative and qualitative analysis to derive insights, build repeatable processes, and drive key success outcomes across the client lifecycle.

Note: This role is open to candidates who are currently based locally and fluent in the local language. Visa sponsorship is not available at this time.

Salary Basic Salary Range: MYR 4,000 - 10,000

Equal Opportunity Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need, please inform us for accommodation.

Seniority level Mid-Senior level

Employment type Full-time

Job function Business Development

Industries Non-profit Organizations and Primary and Secondary Education

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Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?

If you have experience working in a clinical or high-performance setting and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need!

About the VALD Client Success Team Our Client Success team is dedicated to assisting clients in implementing and embedding VALD technology. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to start using VALD products successfully. The Client Success team continues to support the client throughout their journey with VALD.

We are looking for someone to join our team in Malaysia. We are happy to accept applicants from other places in South‑East Asia.

What you will do As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day‑to‑day basis, you will:

Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.

Build strong relationships with clients through online methods and occasionally face‑to‑face.

Identify client support needs and opportunities for growth.

Online client presentations using Microsoft Teams.

Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.

Manage multiple assignments and support requests simultaneously while working independently or with other team members.

Critical requirements for this role:

You must have used VALD Technology in your current or previous role.

Fluency in English, both written and verbal, is required to a high professional standard.

The ability to understand and share the client’s perspective and challenges.

Excellent grammar, spelling, and proofreading skills.

Demonstrated ability to build positive relationships quickly.

The ability to think outside of the box to find appropriate solutions.

Adaptable and willing to learn new skills and processes.

Become an expert on VALD systems.

Is this you? We are looking for a physiotherapist, exercise physiologist or sports scientist looking to make a change or, quite simply, a go‑getter who is excellent with people—someone with a can‑do attitude and who is interested in technology and helping clients implement systems and solutions.

You will be a self‑starter who is comfortable supporting and educating our amazing clients. You’ll need great organizational and communication skills, as you’ll work with many internal and external stakeholders. Ideally, you have:

Empathy

Excellent communication skills – both verbal and written.

Demonstrated ability to build positive relationships quickly.

Attention to detail and a commitment to quality control.

Strong critical thinking, analytical, and strategic problem‑solving skills.

Adaptable and willing to learn new skills and processes.

Highly organized with practical time management skills.

Prior experience using VALD systems.

It’s not expected that any single candidate would check every box here. Research shows that while men and women share similarities in how they look for jobs, women may hold back if they don’t meet 100% of the criteria, while men usually apply after completing about 60%.

If you meet just some of the requirements but not all, we encourage you to submit your application!

We strongly encourage you to apply if you’re at all interested. Show us how your experience could improve our team and widen our perspective. Our selection process includes assessing the requirements of the role vs the individual and how well we think they will work in the VALD team.

Why VALD? VALD is the world leader in technology for the allied health industry, providing innovative human‑measurement technology to over 8,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there’s a good chance they use VALD Technologies.

Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 350 team members in over 30 countries, with 5 offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD’s suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.

The opportunity to work in a company that is redefining allied healthcare.

Learn from a range of high‑performing individuals and teams across various disciplines.

Be part of a down‑to‑earth, inclusive and vibrant team.

Regular travel opportunities to get the entire VALD team together for your ongoing development.

The latest equipment and remote setup to perform at your best.

Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It’s not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background, and sexual orientation. We welcome applications from people from all backgrounds.

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

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Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Senior Manager, Client Success

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Senior Manager, Client Success

role at

Concentrix Job Description

Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client Job Title:

Senior Manager, Client Success

Job Description

Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client

Key Job Functions:

Project Management Effectively manage projects through all phases, with support from team members Collaborate effectively with project team members across functions Coordinate with and manage the output of vendors/ external partners Perform quality control functions on survey/research data, ensuring minimal/no errors Drive operational process improvement and innovation Client Management Proactively provide updates and constantly communicate with clients on program status for continued engagement Provide ongoing consultation to clients Contribute to best practice development and download of best practices to clients

Location:

MYS Kuala Lumpur - HSBC Bank Malaysia Berhad

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for “Senior Client Manager” roles.

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About ThoughtFull: ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! Job Description

Client Success Manager What you will do

Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn. Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling. Demonstrate expert understanding of ThoughtFull’s products, services, and engagement initiatives. Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs. Minimum experience of 3 years in client success, account management, change management or strategic Human Resources in a medium to large organisation (matrix, SaaS or management consulting is an added advantage) where you have demonstrated the ability to manage multiple portfolios with significant revenue impact or diverse stakeholders. Language:

Fluent in English and Chinese to support global stakeholders. Strong professional conduct, excellent stakeholder management skills (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience. Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time. Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work. Continuously seeks ways to streamline workflows and increase efficiency while maximizing client impact. Comfortable working, navigating and taking ownership in a fast-paced, high-growth, and ambiguous environment. Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an advantage. Fluent in CRM tools (e.g., HubSpot); able to manage client data, track engagement and utilization metrics, and apply quantitative and qualitative analysis to derive insights, build repeatable processes, and drive key success outcomes across the client lifecycle. Note: Please note that this role is open to candidates who are currently based locally and fluent in the local language. Unfortunately, we’re not able to offer visa sponsorship at this time. Basic Salary Range: MYR 4000 - MYR 6400 Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

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Manager, Client Success, Digital Marketing

NP Digital – Federal Territory of Kuala Lumpur, Malaysia About the Opportunity

Reporting to the Group Account Director, the Manager, Client Success drives strategic direction and ensures strong delivery across all client initiatives. The role focuses on social media and creative‑led campaigns, supporting paid media and SEO where relevant. Responsibilities

Act as the main point of contact for assigned clients, building trust and managing expectations. Immerse in clients’ business to understand objectives, challenges and industry landscape. Overall account stewardship at regional level, working closely with the Group Account Director. Collaborate with Client Success and Performance specialist teams to deliver digital media solutions blending strategy, innovations and insights. Provide strategic counsel on media buy – influencer partnerships, traditional media, digital media and emerging platform opportunities. Identify growth opportunities and propose new ideas to elevate client impact across creative, content, and social channels. Lead day‑to‑day communications, ensuring all feedback and requests are handled effectively with regular WIPs, dialogues and reviews. Manage client requests appropriately, evaluating value on ad‑hoc requests and setting realistic timelines. Oversee preparation for client business review meetings and participate in strategic discussions, campaign retrospectives and new business pitches. Track, analyze and report on campaign results, providing actionable insights and recommendations to drive continuous improvement. Manage supporting administrative tasks such as invoicing, project tracking and internal reporting to ensure smooth account operations. Qualifications

Minimum 8+ years of experience in client success, account management or project leadership within the digital marketing and media space. Bachelor’s degree preferably in marketing, communications, e‑commerce or a related field. Proven experience managing social media campaigns, content development projects and/or creative production workflows. Strong understanding of social platforms (Meta, TikTok, IG, YouTube, LinkedIn, etc.) and performance metrics. Familiarity with paid media (SEM, Paid Social) and SEO is an added advantage. Demonstrated ability to lead cross‑functional teams and drive integrated campaign success. Excellent project management and organizational skills with the ability to manage multiple projects and stakeholders. Exceptional client relationship management skills and strong communication abilities. Critical thinker with strong attention to detail and solutions‑oriented mindset. Able to manage challenges and conflicts constructively while maintaining a collaborative team approach. Positive, proactive and adaptable – comfortable in a fast‑paced and evolving environment. Growth

We support your growth and development by investing in learning to advance your career. Benefits

Competitive remuneration, performance incentives and substantial perks. Comprehensive outpatient and medical benefits on top of great insurance coverage. Extensive annual leave entitlement. Positive and supportive leadership. Hybrid and flexible working arrangements. Fun employee engagement activities and parties, annual dinners and company trips. Culture

We value a best‑in‑class culture that is results‑driven, innovative, fast‑paced and fun. Our core values are: • Think Big • Own It • Have Fun Equal Opportunity Employer

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture. All employment is decided based on qualifications, merit and business need.

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Client Success Executive (Field Customer Success) Connecting your potential with possibility at SEEK

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast‑paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.

Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued, dedicated and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK outstanding and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:

Passion: we are passionate about SEEK, our purpose, our customers and our community

Team: we care about each other and collaborate to achieve together

Delivery: we complete tasks with excellence and achieve great results

Future: we believe and act for the long term

Job Description The Role Reporting to the Team Lead, this is a pivotal role which involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments. Your role is therefore crucial for our business purpose to help our customers succeed.

You will collaborate with Sales, Customer Success, Sales & Service, Product, ComEx, Marketing & Strategy teams in Kuala Lumpur.

Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored training solutions to meet their needs.

Analyze client data to uncover performance insights and identify growth opportunities or reduce retention risk. Drive client insights back to SEEK through quality conversations and effective product usage enablement.

Key Accountabilities include:

Analyze target clients, collaborate with Sales to customize engagement plans, boost product adoption and usage, and manage risks.

Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities.

Facilitate training or consulting sessions with leaders, teams & individuals through webinars & face‑to‑face workshops to achieve business outcomes.

Work closely with the client to identify their strategic sourcing needs and provide feedback to the organisation to aid client needs.

Continuously maintain a deep understanding of our product solutions to be the subject matter authority for our clients.

Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products.

Manage customer happiness throughout the customer life cycle, working closely with Sales and other key collaborators.

Qualifications Essential Skills, Experience and Proficiencies

Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.

Demonstrated experience in facilitation of group training sessions & one‑to‑one consulting to achieve strategic business outcomes for clients.

Demonstrated history of establishing strong client and internal collaborator relationships at all levels within an organization, as well as managing senior collaborator expectations.

Effective communication skills, with the ability to influence & drive behavioural change.

Understanding of end‑to‑end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded.

Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace.

Currently based in Penang

Has experience in doing client visitation

Able to speak and write Mandarin

Sales/Account Management and Recruitment experience is an advantage

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