What Jobs are available for Client Solutions in Malaysia?

This job is for an Executive in Client Solutions at Astro, where you'll build strong client relationships and drive advertising sales. You might like this job because it offers a vibrant culture and real opportunities for growth in a dynamic environment! We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly. “

It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.

” JOB RESPONSIBILITIES: The Executive, Client Solutions for Astro Media Solutions will be joining a high-performing and collaborative team that works hard and fast to grow and maintain strong relationships with direct clients and media agencies. As an integral part of the Media Sales team, this role will be primarily responsible for prospecting, fostering relationships and ensuring an exceptional experience throughout the campaign execution process across the client or agency assigned to drive advertising sales revenue. Other responsibilities include: Responsibilities: Revenue Generation: Driving revenue generation and growth from assigned clients or agencies through proactive hunting and relationship building. Campaign Briefs: Proactively solicit campaign briefs from clients, ensuring that they contain significant information regarding campaign objectives, challenges, key messaging, and Key Performance Indicators (KPIs). Propose Integrated Advertising Solutions : Collaborate with internal subject matter experts to understand, propose, and pitch integrated advertising solutions across television, radio, digital, social media, and influencer marketing across Astro’s universe. Campaign Management : Collaborate with various internal stakeholders like Content, Radio, Digital, Creative Services team to execute campaigns proficiently across Astro’s ecosystem of TV, radio, digital, and on-ground activation. Client Relationship: Serve as the primary contact and escalation point for clients, ensuring a seamless and exceptional experience throughout the campaign execution process. Develop an understanding of each client’s business landscape, including their financial performance, brands, and challenges to provide solutions that align with clients’ business objectives. Advertising Budgets : Collaborate with clients to understand their advertising budgets and ensure effective monitoring and utilisation of allocated funds. Competitor Analysis : Understand competitor offerings and industry needs to reinforce Astro’s position as the ideal advertising partner for clients. Case Studies : Stay well-versed in case studies and best practices from successful campaigns and leverage this knowledge to engage and intrigue clients and prospects. Collaboration: Collaborate with various teams at Astro to facilitate the integration of client feedback into product development processes to enhance our product offerings. Campaign KPI : Diligently work towards achieving agreed-upon client KPIs by monitoring campaign performance closely and provide timely updates/reports to clients, identifying and capitalising on opportunities to enhance campaign effectiveness and drive additional spending from clients. Post Campaign Analysis: Analyse campaign outcomes and identify opportunities for client retention through the development of tailored retention plans aimed at strengthening the client’s brand presence on our platform. Sales Pipeline and Reporting : Diligently manage sales pipeline and reporting to ensure accurate sales forecasting and reporting. Trade & Targeted Client Engagement Events : Represent Astro Media Solutions at trade events and client events to effectively communicate Astro’s capabilities, credentials, and business updates to reinforce Astro’s position as the ideal advertising partner for clients. REQUIREMENTS: Degree/Diploma holders in Business/Commerce/Communications or in any relevant field Preferably 5 years working experience in customer service environment Fluent in English, Bahasa Malaysia and/or other languages are added advantage Able to lead and motivate the team Able to interact with all levels of people and possess a service oriented mindset Independent, self-motivated and possess positive attitude,Results oriented Ability to work and manage in a fast pace and challenging environment Mature,dynamic and proactive Able to organize resources, present report and coordinate project work PC literate with working knowledge of Microsoft Windows, Word and Excel Job Requirements

Company Benefits

At Astro, you can take up apprenticeships, train your technical skills, foster your soft skills and enhance the quality of your leadership. We commemorate significant achievements and plan enjoyable events and activities to maintain the engagement of our staff all year round. We have curated a robust rotation and development plan so you can apply your knowledge with experience in Malaysia’s leading entertainment space! Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across our TV, radio, digital and commerce platforms.As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content, engaging with 24 million individuals.We are Malaysia’s biggest content creator, in a market where.

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**About the Role:**
**Grade Level (for internal use):**
08
**The Role: Client Service Associate**
**The Team:** The Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with S&P Commodity Insights products and services. This high-performance team values professionalism, effective communication, and responsiveness, fostering a dynamic environment where collaboration is key to addressing customer needs. What sets this team apart is its commitment to meticulous record-keeping and proactive follow-up, which not only resolves issues efficiently but also enhances overall client satisfaction and service quality.
**The Impact:** The Client Service Associate (CSA) plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects, ensuring that their inquiries are handled efficiently and effectively. By delivering high-quality service and resolving issues promptly, the CSA not only enhances client satisfaction but also fosters long-term relationships that can lead to increased loyalty and repeat business. This position matters significantly as it directly impacts customer perceptions of S&P Commodity Insights, shaping the overall reputation of the company in the market and contributing to its competitive advantage.
**What's in it for you:**
o Growth and Development Opportunities: As a Client Service Associate, you will have the chance to enhance your skills in customer service, communication, and problem-solving, paving the way for career advancement within the organization.
o Exposure to Industry Leaders: This role provides direct interaction with key clients and industry stakeholders, offering valuable insights into market dynamics and the opportunity to build a professional network with policy makers and market leaders.
o Global Nature of the Role: Working within a high-performance client services department, you will engage with a diverse range of clients across different regions, gaining a global perspective on the commodities market and enhancing your cultural competency.
o Impact on Client Satisfaction: You will play a vital role in shaping client experiences and perceptions of S&P Commodity Insights, making a meaningful contribution to the company's reputation and success in the market.
**Responsibilities:**
o Exceptional Customer Support: Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience.
o Comprehensive Inquiry Resolution: Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions.
o Case Resolution Focus: Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process.
o Proactive Complaint Follow-Up: Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively.
o Salesforce Compliance: Adhere to Salesforce.com procedures, delivering actionable metrics that support S&P Commodity Insights and its business partners.
o Upselling and Growth Contribution: Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of the organization.
**What We're Looking For:**
· Candidates must possess at least a bachelor's degree in any field; a background in Finance, Technology, Marketing, Business Administration, or a related field is preferred but not required.
· A minimum of 3-5 years of experience in financial services, trading, or with energy data providers is advantageous.
· Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus.
· Flexibility to work during EMEA-based working hours
· Must be tech-savvy and comfortable operating in a fast-paced, data-driven environ
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

About the Role:

Grade Level (for internal use):

08 The Role:

Client Service Associate The Team:

The Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with S&P Commodity Insights products and services. This high-performance team values professionalism, effective communication, and responsiveness, fostering a dynamic environment where collaboration is key to addressing customer needs. What sets this team apart is its commitment to meticulous record-keeping and proactive follow-up, which not only resolves issues efficiently but also enhances overall client satisfaction and service quality. The Impact:

The Client Service Associate (CSA) plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects, ensuring that their inquiries are handled efficiently and effectively. By delivering high-quality service and resolving issues promptly, the CSA not only enhances client satisfaction but also fosters long-term relationships that can lead to increased loyalty and repeat business. This position matters significantly as it directly impacts customer perceptions of S&P Commodity Insights, shaping the overall reputation of the company in the market and contributing to its competitive advantage. What’s in it for you: Growth and Development Opportunities: As a Client Service Associate, you will have the chance to enhance your skills in customer service, communication, and problem-solving, paving the way for career advancement within the organization. Exposure to Industry Leaders: This role provides direct interaction with key clients and industry stakeholders, offering valuable insights into market dynamics and the opportunity to build a professional network with policy makers and market leaders. Global Nature of the Role: Working within a high-performance client services department, you will engage with a diverse range of clients across different regions, gaining a global perspective on the commodities market and enhancing your cultural competency. Impact on Client Satisfaction: You will play a vital role in shaping client experiences and perceptions of S&P Commodity Insights, making a meaningful contribution to the company's reputation and success in the market. Responsibilities:

Exceptional Customer Support: Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience. Comprehensive Inquiry Resolution: Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions. Case Resolution Focus: Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process. Proactive Complaint Follow-Up: Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively. Salesforce Compliance: Adhere to Salesforce.com procedures, delivering actionable metrics that support S&P Commodity Insights and its business partners. Upselling and Growth Contribution: Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of the organization. What We’re Looking For:

Candidates must possess at least a bachelor’s degree in any field; a background in Finance, Technology, Marketing, Business Administration, or a related field is preferred but not required. A minimum of 3-5 years of experience in financial services, trading, or with energy data providers is advantageous. Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus. Flexibility to work during EMEA-based working hours Must be tech-savvy and comfortable operating in a fast-paced, data-driven environment About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What’s In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We’re more than 35,000 strong worldwide—so we can understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership. We focus on Powering Global Markets. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: Our Benefits Overview Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: Your request will be forwarded to the appropriate person. US Candidates Only:

The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - Job ID: • Posted On: • Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

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Key Account Client Solutions Manager, Malaysia

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities

Being a consultant to clients and internal stakeholders We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward Establish the value of TikTok as a part of a brand's media mix and communication strategy Account Management, Campaign Management & Reporting

Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success Sense check/challenge media plans and provide suggestions to set clients up for success Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers Stakeholder Management & Revenue Impact

Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts Understanding the scope of various cross functional teams and whom to approach for what purpose Pushing through product adoption, programs and packages built around specific company or market level priorities Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings Qualifications

Minimum Qualifications

Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge. Good understanding of digital media and marketing landscape; specialized vertical knowledge in Travel, Insurance & Finance, CPG or Media & Entertainment is a plus Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred Solid understanding of media metrics, their implications and corresponding studies Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets Proficient in Excel, dashboarding or similar skillsets Excellent verbal and written communication skills in Business English Preferred Qualifications

Detail oriented, analytical and a creative problem solver Experience with CPAS/Shopping Ads/E-commerce marketing Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT) Experience building strategic programs aimed at driving education and product adoption Experience diagnosing and solving technical problems with product and engineering teams Experience with Mobile Measurement Partners and Pixel set up and troubleshooting About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level

Mid-Senior level Employment type

Full-time Job function

Business Development and Sales Industries Technology, Information and Internet

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Executive, Client Solutions Support (Maternity Relief - 6 months contract) Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia. Our purpose is to make healthcare more accessible. For over 100 years, we have partnered with healthcare companies to realize opportunities in Asian markets. We focus on Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Purpose of the Role

To support all related transactions from Clients and/or Client Key Account Management team and ensure all transactions are attended or processed accurately within the timeline.

What You’ll Do

Receive, manage and process accurately all relevant requests from clients and/or Client Key Account Management team via eZCS or emails to ensure the requests are attended to in a timely manner.

Assist and support Client Key Account Management team with client stock take.

Foster close working relationships with team members in client services and all operational departments; communicate, follow-up on operational transactions, and ensure administrative procedures are compliant in Zuellig Pharma Malaysia.

Work with other team members in different business units to ensure smooth administrative/operational procedures in compliance with company policy.

Provide information and coordination with internal departments – warehouse and respective business units.

Attend, participate in, and conduct internal meetings including cross-functional meetings; support and participate in cross-functional projects when assigned.

Understand the company digital tools and support services; effectively use our tools, apps including their features and benefits to address client needs.

Perform other duties as assigned when required.

What will make you successful

Must-Have:

Diploma or Bachelor Degree in a relevant field

Minimum 3-4 years’ working experience in a related field

Advantage to Have

Familiar with SAP system

Commitment to fostering an inclusive environment where employees can learn, grow, and achieve shared success

Champions diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly

Opportunities to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region

Flexibility to balance work and personal life while pursuing career growth through empowering opportunities

Total Rewards program designed to support overall well-being

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Customer Relations Executive / Telemarketer Responsibilities:

Set appointment booking (inbound/outbound call and hunting data)

Perform Post Service Follow Up Call

Call No-Show Appointment Customer

Attend to all customer feedback (Enquiries, Feedback, Suggestions)

Coordinate with other departments to solve customer's complaint

Attend Company phone

Assist customer at reception

Perform adhoc tasks assigned by superiors

Unlock job insights Salary match | Number of applicants | Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Do you have customer service experience?

Which of the following types of qualifications do you have?

Which of the following Microsoft Office products are you experienced with?

How many years' experience do you have as a Customer Relations Executive?

Which of the following languages are you fluent in?

Have you worked in a call centre before?

Manufacturing, Transport & Logistics 51-100 employees

Ban Lee Heng Motor Sdn. Bhd. began humbly when the founder, Dato' Ng Chee Peng opened a small bicycle shop at Jalan Yam Tuan, Seremban. The company then evolved from a bicycle shop to authorised Honda motorcycles distributor, and to authorised Honda 4S car dealerships.

Due to our continued success, we always have new opportunities for vacancies. If you are interested to join us, please apply via our online advertisement.

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Overview

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to join our team! In this role, you’ll be the key person ensuring that every customer enjoys a positive and professional experience with us from their first inquiry to after-sales support. You’ll handle customer feedback, assist with service appointments and work closely with our sales and service teams to maintain strong customer relationships. If you’re passionate about people, have excellent communication skills and love going the extra mile to make customers happy, we’d love to hear from you! Key Responsibilities Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer’s concern, analyse root cause and take improvement activities Ensure all customers’ voice is promptly reported to dealer management Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and always protected through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales Requirements: Minimum Diploma in any field Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects Prepare simple report (if required) Customer Service Oriented and believes that “customers come first.” Competent in Microsoft Office (Word, Excel). Independent, high commitment, self-motivated and good problem solving. Wisma Mofaz, Damansara: Working hours: Mon – Sat (8:15am to 5:15pm)

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Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Make sure customers get all the information about the program.

Maintain good relationships with customers.

Get the feedback from customers to ensure they are satisfied with the service.

Analyze customer behavior and measure their impact on business outcomes to update strategies.

Maintain smooth communication with customers and promptly reply to their queries.

Respond to and resolve customer complaints quickly and efficiently.

Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.

Understand previous customer attitudes to better engage current customers.

Identify new and more cost-efficient communication channels with customers.

Identify the most efficient customer interaction approaches & prioritize them accordingly.

Keep customers updated about the latest collections & special offers in order to increase sales.

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Founded in 2015,

Woopa Travels

is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands:

Monster Day Tours, Lion Heartlanders , and

UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways. We are looking for a driven and strategic

Sales & Customer Relations Senior Manager

to lead our dynamic sales team at Woopa Travels, focusing on our key brand —

Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content. In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city. Responsibilities ` Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency. Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets. Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship. Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings. Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters. Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices. Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team. Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team. Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth Other ad-hoc duties as assigned Requirements Proven experience in sales leadership, ideally within the travel, education, or cultural sectors Track record of meeting and exceeding sales targets and driving strategic growth Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach Strong communication and relationship-building abilities with clients, partners, and internal teams Data-driven mindset with the ability to monitor sales metrics and translate insights into action Familiarity with CRM tools, sales processes, and performance tracking Passion for local culture, education, and community engagement Self-starter with a problem-solving attitude and collaborative spirit

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