943 Client Service Assistant jobs in Malaysia

Join to apply for the Customer Service Assistant role at The One Gift Gallery Sdn Bhd

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Join to apply for the Customer Service Assistant role at The One Gift Gallery Sdn Bhd

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This range is provided by The One Gift Gallery Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

• Respond promptly and professionally to customer inquiries via phone, email, and in person
• Handle and resolve customer complaints with empathy and efficiency
• Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.
• Follow up on customer interactions and ensure satisfaction.
• Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount.
• Collaborate with internal teams to address customer needs and improve overall service delivery.
• Maintain detailed and accurate records of customer interactions.
• Organize and maintain proper filing systems and office records.
  
  

• Proven experience in customer service or a related field
• SPM qualification is required.
• Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System.
• Fluent in spoken and written English, Bahasa Malaysia, and Mandarin.
• Strong interpersonal skills with a genuine passion for helping others
• Ability to remain calm and composed under pressure
• Sales experience or aptitude for promoting products is an added advantage
  
  

• EPF / SOCSO / PCB Contributions
• Annual Leave
• Medical and Hospitalization Leave

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Retail

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Job Description:

• Work with suppliers to get best quotation and delivery dates.
• Handle supplier relationship.
• Update customers on delivery and manage reschedules.
• Follow on logistics arrangements and payments.
• Prepare Purchase order, Sales order from ERP.
• Support customers with product certifications for ROHS, MSDS etc.
• Assist sales team in fulfilling customer requirements.
• Organizing internal meetings and assisting senior management in daily tasks.

Who is the Ideal Candidate?

• Degree in Electronics / Business (preferred) or any field.
• Organized and resourceful with a strong sense of responsibility.
• Energetic individual with impeccable attention to detail
• Go-getter & hard working.
• Effective communicator who can easily liaise with internal and external stakeholders.
• Good in EXCEL, WORD, POWERPOINT, OUTLOOK.
• Experience in using CRM and ERP system.
• Understand incoterms and Payment terms.
• Past working experience in Electronics component industry will be preferred.
• Knowing multiple South East Asian Languages will be an added advantage to interact with the customers.

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused on that mission.
• Set up service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor, and develop customer service agents, nurturing an environment where they can excel through encouragement and empowerment.
• Stay updated on industry developments and apply best practices for improvement.
• Maintain resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Perform all other tasks assigned by the Manager.

Proven experience as a customer service assistant, retail, or assistant manager.

Experience in providing customer support.

Knowledge of management methods and techniques.

Working knowledge of customer service software, databases, and tools.

Awareness of the latest industry technology trends and applications.

Ability to think strategically and lead.

Excellent client-facing and communication skills.

Advanced troubleshooting and multi-tasking abilities.

Possess at least a Bachelor's Degree in Business Administration or a related field.

Here at Tao Bin, we are problem-solvers, team players, and innovators. Guided by our core values, we’re proud to offer a collaborative culture where you are empowered to share ideas and own your work.

Together, we create a lifestyle that helps people and companies incorporate technology into their daily routines. People are at the heart of what we do.

We care about our employees and believe that diverse cultural perspectives encourage new ways of thinking and drive our innovation.

To assist Customer Service Manager for the day-to-day operation of Customer Service Department to ensure efficient and timely processing of Orders, Deliveries and related activities for Domestic Sales.

• Serve as prime contact for order related activities for Sika.
• Work closely with CSM and lead the customer service representative and oversees the daily operation of customer service.
• Lead, train, and motivate the customer service team to meet or exceed service level agreements (SLAs) and customer satisfaction targets.
• Communicate proactively with customers on requirements, order status, open complaints etc. to ensure customer satisfaction.
• Collaborate with cross-functional teams (Sales, Operations, Finance, and Procurement) to ensure seamless order fulfillment and customer satisfaction.
• Monitoring of open sales orders. Clean up obsolete orders and maintain open orders is up to date.
• Ensures execution of process in line with Sika integrity, safety and policies.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Manage and resolve customer inquiries, complaints, and escalations in a professional and efficient manner. Liaise with CSM/ TM/ Sales Manager.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Other duties as assigned.

• Degree / Diploma in any discipline and with relevant years of relevant working experiences, preferably in Commerce field.
• 5 years working experience (preferably in Customer Service field); and
• Proven experience in customer service management or a similar role, ideally in a fast-paced environment.
• Previous experience working with SAP in a customer service or operations role.
• Good computer skills especially in MS Application (esp. Excel and Word))
• Proficiency in SAP , including experience with SAP CRM, SAP SD, and SAP MM (or related modules).
• Ability to analyze data and generate reports within SAP for performance tracking and decision-making.
• Willingness to learn new skill and competencies.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to work collaboratively across departments to meet customer needs.
• Good communication skills in both spoken and written English and Bahasa Malaysia
• Ability to communicate in Mandarin and local Chinese dialects will be an added advantage.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

WORK DESCRIPTION:

• Meet and greet customers;
• A warm and approachable manner;
• Provide outstanding customer service to improve customer satisfaction and relationship;
• Provide information about Penang Hill and its attractions to visitors;
• Crowd control and queue management;

REQUIREMENTS:

• Malaysian citizen, 19 years old and above;
• Minimum diploma or professional qualification in Hospitality, Tourism, Customer Service, Marketing or any other related disciplines. Fresh graduates with a higher qualification are encouraged to apply;
• Previous working experience in a hotel or tourism-related establishment will be an added advantage;
• Pleasant personality, outgoing and like meeting new people;
• Strong language proficiency in English and Bahasa Malaysia (both verbal and written). Additional language skill will be an added advantage;
• Motivated and self-driven individual with a strong commitment to integrity, professionalism and teamwork;
• Passionate in customer service;
• Able to work proactively and independently;
• Must be willing to work on shifts, weekends and public holidays.

NOTE: Only shortlisted candidates will be contacted.

For any job-related inquiries or applications, please reach us at .

Submit your complete application to the stated address:

PEJABAT PERBADANAN BUKIT BENDERA PULAU PINANG
TINGKAT 7, BANGUNAN PBBPP
JALAN STESEN BUKIT BENDERA
11500 PULAU PINANG
(ATTN. TO: CORPORATE MANAGEMENT SERVICE DIVISION)
TEL. NO.: 04-828880 / 61
FAX NO.: 04-8288862

• Customer Experience Management
  Develop and implement customer service policies and procedures.
  Handle complex or escalated customer inquiries and complaints.
  Ensure timely and professional responses to customer issues across all communication channels.
• Operations & Strategy
  Monitor and analyze service metrics and KPIs to identify areas for improvement.
  Collaborate with cross-functional teams (e.g., Sales, Product, Technical Support) to resolve issues and improve the customer journey.
  Utilize customer feedback to influence product/service improvements.
• Reporting & Documentation
  Generate and present regular reports on customer service performance and trends.
  Maintain documentation of common issues and resolution procedures.

• 1 year of customer service experience
• Able to work in a shift environment
• Strong interpersonal and communication skills.
• Proven ability to manage teams and handle high-pressure situations.
• Experience with customer service software and CRM platforms.
• Analytical and problem-solving mindset.

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
• Performs any other related task as required.
  
  

• Ambitious self-starter with ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required
  
  

• High School Certification
  
  

• Basic level years of experience
• Basic experience level in the Technology Industry and Call Centre environment
• Able to speak Cantonese to work with clients from Hong Kong
• Fresh graduates are encouraged to apply
• Able to work in Cyberjaya (On-site)