405 Client Relations jobs in Kuala Lumpur

1. Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

2. Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

3. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

4. Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

5. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

6. Any Ad-hoc Duties as Assigned

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.

• Solid experience in outbound sales, client relations, or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.

• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.

• 5 working days per week.

• Language proficiency in English & Chinese.

• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.

• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment. Passion and constantly seek improvement in work.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).

• Fun loving and diverse work environment.

• Business casual work attire every day.

Please note that only short-listed candidates will be contacted. Thank you.

#J-18808-Ljbffr

Client Engagement and Relationship Management

• Build and nurture relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and providing personalized support.

• Initiate and lead interactions with potential clients to introduce the company's services, assess their needs, and tailor solutions to their investment objectives.

Sales & Business Development

• Implement strategies to increase sales by identifying opportunities within the existing client base and developing plans to attract new clients.

• Collaborate with cross-functional teams in achieving KPI and revenue targets through client referrals and upselling of services.

Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for new products or improvements to existing services.

• Work closely with the product development team to design and implement tailored solutions that meet the diverse needs of clients in the Malaysian stock market.

Market Analysis and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).

• Use this knowledge to offer informed advice to clients, enabling them to make well-informed investment decisions aligned with their financial goals.

Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, sales activities, and market feedback.

Minimum Qualifications

• Bachelor’s degree or above in Business Management/Administration, Finance, Economics and/or related disciplines. Additional qualifications in financial planning or investment analysis are advantageous.

• Solid experience in outbound sales, client relations or a similar role within the stockbroking/finance services company or outbound call center is preferred. Fresh graduates are welcome to apply.

• Exposure and possessing of product knowledge on capital market and investment-related field will be an advantage.

• Language proficiency in English & Chinese.

• Excellent communication, negotiation, and interpersonal skills. Good computer literacy skills.

• Independent, self-motivated, and quick learning team player with strong result-driven skills. Able to work well under pressure, meticulous and detail-oriented, and able to thrive in a dynamic and fast-paced environment.

Working Conditions

• 5 working days per week.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits. Monthly salary package consists of basic salary + commission + shift allowance (if applicable).

• Fun loving and diverse work environment.

• Business casual work attire every day.

Please note that only short-listed candidates will be contacted. Thank you.

#J-18808-Ljbffr

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations Specialist

Reporting to: Regional Manager (SEA)

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Identify and leverage local marketing channels to enhance visibility and promote company products effectively
• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners
• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

• Strong preference will be given to candidates with FX/CFD and online trading industry experience
• Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines
• Fluent in English
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

The offer:

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well-being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/7 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include:

• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.
• An assessment to evaluate your technical skills
• Final interview with team members.

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

#J-18808-Ljbffr

This job is for a Client Relations Specialist who speaks Mandarin and English. You might like this job because you'll help businesses grow through digital marketing while enjoying flexible work options and earning commissions for client success!

This position requires that the applicant be proficient in both English AND Mandarin.

---

We are seeking an outgoing and insightful Client Relations Specialist to join our Client Relations Team (Malaysia). You'll be involved in our digital marketing agency brand, shakalakaa ( ), and our social media agency brand, Rice Social ( ). As a Client Relations Specialist, you will be empowered to advise potential clients on our range of services and demonstrate how we can enhance their business. You will engage with prospects, understand their needs, and effectively communicate the value of our digital marketing and social media solutions.

Job Overview

Department: Client Relations Team (Malaysia)

Job Type: Full-time (Minimum 12 months employment period inclusive 3 months probation)

Job Mode: Hybrid (12 days monthly in office)

Working Days: Monday to Friday, excluding public holidays

Working Hours: 10:00 AM to 7:00 PM

Working Location (if required to be in office): Cheras Business Centre, Kuala Lumpur

Key Responsibilities

• Engage with potential clients to understand their business goals and challenges via various contact channels.
• Provide expert advice on the range of our digital marketing and social media services.
• Effectively communicate the value and benefits of our solutions to prospective clients.
• Build and maintain strong client relationships through regular communication and follow-ups.
• Coordinate with internal teams for scheduling calls or meet-up with potential clients.
• Collaborate with the Social Media Team to develop persuasive and customized client proposals, and to encourage conversions.
• Conduct market research to stay informed about industry trends and competitor offerings.
• Assist in the design and development of marketing materials and presentations for client meetings.
• Work closely with internal teams to ensure the successful onboarding of new clients.
• Track and report on client interactions, feedback, and conversion rates.
• Continuously update and expand knowledge of the company’s services as well as digital marketing and social media trends.
• Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner.
• Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction.
• Provide support and guidance to Client Relations Interns on their daily responsibilities.
• Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing and social media campaigns.
• Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies.
• Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space.
• Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses.
• Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships.
• Be recognized and rewarded for outstanding performance with milestone bonuses.
• Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection.
• Monthly transport and medical allowances.
• Paid, medical and birthday leaves entitlement.
• Benefit from opportunities for career growth, with the potential to move into senior or leadership roles.

Job Requirements

• Fresh graduates or candidates with no relevant experience are welcomed. Hands-on working experience in customer service, sales and/or in the digital marketing and/or social media field is an added advantage.
• Keen understanding of the latest social media trends and emerging platforms.
• Knowledge, experience and skills on digital marketing and/or social media, specifically on Facebook, Instagram and TikTok ads are added advantages.
• Minimum SPM holder. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage.
• Strong communication skills to collaborate with a cross-functional team.
• Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail.
• Able to work under pressure in a fast paced environment.
• Proficient in both spoken and written English AND Mandarin . Malay is an added advantage.
• Able to start work immediately or with short notice is preferable.

Skills

Customer Relationship Management

Customer Inquiries

Customer Support

Customer Service

Customer Retention

Customer Complaint Resolution

Client Onboarding

Company Benefits Hybrid Work

Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection.

Young and Friendly Workplace

Welcome to our youthful and welcoming workplace, where smiles are contagious, creativity thrives, and friendships flourish!

Monthly Transport Allowance

Enjoy a monthly transport allowance - a valued perk for our employees, making your office commute easier and more affordable.

Recreational Facilities

Dive into work-life balance with our onsite swimming pool and gym! We care about your well-being, offering relaxation and fitness at your fingertips.

No Dress Code

Dress freedom unlocked! Embrace comfort and individuality in our workplace with a liberating no dress code policy. Express yourself, your way!

Great Work Rewarded

Excel and be rewarded! We recognize top achievers, motivating and appreciating employees who go above and beyond.

Plixitt Solutions ("Plixitt") is a business entity registered in Malaysia with the business registration number 202203211768 (003426311-V). Plixitt owns the brands shakalakaa, Rice Social and Éternel.shakalakaa is a cutting-edge digital marketing agency committed to propelling businesses to new heights in the online landscape. We specialize in crafting tailored solutions that drive brand awareness, engage.

#J-18808-Ljbffr

This job opportunity is only available for residents of Malaysia with work permit. Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a

Full-time Client Relations Specialist Reporting to:

Regional Manager (SEA) Responsibilities: Develop and nurture relationships with clients, partners and organic clients in the assigned country or region Proactively engage with trading professionals across various platforms to expand client base and partnerships Identify and leverage local marketing channels to enhance visibility and promote company products effectively Focus on client onboarding and ensuring a seamless user experience for all clients Promote partnerships based on existing rebate structures and maintain strong relationships with partners Adhere to regulatory policies and ethical standards diligently Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met Candidate Profile: Strong preference will be given to candidates with FX/CFD and online trading industry experience Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines Fluent in English Client focused with excellent customer service and negotiation skills A team player with excellent communication skills Dynamic, self-motivated, competitive and strong desire to succeed Ability to work well independently as well as in a team and can-do attitude The offer: Welcoming, young and multicultural team with approachable leadership High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Comprehensive medical and insurance coverage to support your health and well-being Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable Vibrant company life: from team activities to global celebrations Free access to multiple sports and wellness facilities across the country A gift and a day off on your Birthday Access to 24/7 mental health support through licensed external therapists and psychologists The application process will be handled directly by the client and include: Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations. An assessment to evaluate your technical skills Final interview with team members. Apply

and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities. This opportunity is open exclusively to residents of Malaysia with a valid work permit. For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

#J-18808-Ljbffr

This job is for a Client Relations Specialist who speaks Mandarin and English. You might like this job because you'll help businesses grow through digital marketing while enjoying flexible work options and earning commissions for client success! This position requires that the applicant be proficient in both English AND Mandarin. --- We are seeking an outgoing and insightful Client Relations Specialist to join our Client Relations Team (Malaysia). You'll be involved in our digital marketing agency brand, shakalakaa ( ), and our social media agency brand, Rice Social ( ). As a Client Relations Specialist, you will be empowered to advise potential clients on our range of services and demonstrate how we can enhance their business. You will engage with prospects, understand their needs, and effectively communicate the value of our digital marketing and social media solutions. Job Overview Department: Client Relations Team (Malaysia) Job Type: Full-time (Minimum 12 months employment period inclusive 3 months probation) Job Mode: Hybrid (12 days monthly in office) Working Days: Monday to Friday, excluding public holidays Working Hours: 10:00 AM to 7:00 PM Working Location (if required to be in office): Cheras Business Centre, Kuala Lumpur Key Responsibilities Engage with potential clients to understand their business goals and challenges via various contact channels. Provide expert advice on the range of our digital marketing and social media services. Effectively communicate the value and benefits of our solutions to prospective clients. Build and maintain strong client relationships through regular communication and follow-ups. Coordinate with internal teams for scheduling calls or meet-up with potential clients. Collaborate with the Social Media Team to develop persuasive and customized client proposals, and to encourage conversions. Conduct market research to stay informed about industry trends and competitor offerings. Assist in the design and development of marketing materials and presentations for client meetings. Work closely with internal teams to ensure the successful onboarding of new clients. Track and report on client interactions, feedback, and conversion rates. Continuously update and expand knowledge of the company’s services as well as digital marketing and social media trends. Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner. Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction. Provide support and guidance to Client Relations Interns on their daily responsibilities. Work on real client projects, interacting with clients and contributing to the successful execution of digital marketing and social media campaigns. Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and the latest marketing technologies. Connect with clients, industry professionals, and internal teams, expanding your professional network within the digital marketing space. Gain exposure to various industries through interactions with clients from different sectors, broadening your understanding of digital marketing across diverse businesses. Earn commission on successful client acquisitions or upselling, providing a direct financial incentive for your efforts in building and maintaining client relationships. Be recognized and rewarded for outstanding performance with milestone bonuses. Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection. Monthly transport and medical allowances. Paid, medical and birthday leaves entitlement. Benefit from opportunities for career growth, with the potential to move into senior or leadership roles. Job Requirements

Fresh graduates or candidates with no relevant experience are welcomed. Hands-on working experience in customer service, sales and/or in the digital marketing and/or social media field is an added advantage. Keen understanding of the latest social media trends and emerging platforms. Knowledge, experience and skills on digital marketing and/or social media, specifically on Facebook, Instagram and TikTok ads are added advantages. Minimum SPM holder. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage. Strong communication skills to collaborate with a cross-functional team. Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail. Able to work under pressure in a fast paced environment. Proficient in both spoken and written English AND Mandarin . Malay is an added advantage. Able to start work immediately or with short notice is preferable. Skills

Customer Relationship Management Customer Inquiries Customer Support Customer Service Customer Retention Customer Complaint Resolution Client Onboarding Company Benefits

Hybrid Work

Enjoy the flexibility of remote work for focused tasks and personal needs, while benefiting from in-office collaboration and team connection. Young and Friendly Workplace

Welcome to our youthful and welcoming workplace, where smiles are contagious, creativity thrives, and friendships flourish! Monthly Transport Allowance

Enjoy a monthly transport allowance - a valued perk for our employees, making your office commute easier and more affordable. Recreational Facilities

Dive into work-life balance with our onsite swimming pool and gym! We care about your well-being, offering relaxation and fitness at your fingertips. No Dress Code

Dress freedom unlocked! Embrace comfort and individuality in our workplace with a liberating no dress code policy. Express yourself, your way! Great Work Rewarded

Excel and be rewarded! We recognize top achievers, motivating and appreciating employees who go above and beyond. Plixitt Solutions ("Plixitt") is a business entity registered in Malaysia with the business registration number 202203211768 (003426311-V). Plixitt owns the brands shakalakaa, Rice Social and Éternel.shakalakaa is a cutting-edge digital marketing agency committed to propelling businesses to new heights in the online landscape. We specialize in crafting tailored solutions that drive brand awareness, engage.

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As an Associate Director, you will be the overall project manager of accounts, responsible for managing consulting personnel, budgets and account profitability. You will develop and grow new business in various industry sectors and offer strategic contributions to the overall development of PRecious Communications.

Responsibilities:

Account Management

• Oversee and sign-off on all materials and reports for client submission

• Provide senior level oversight for client events and functions

• Serve as account lead, manage client contact and correspondence

• Provide accurate deliverables and budget estimates using the PRecious Communications Estimator for projects & retainers

• Manage and track client deliverables and budgets to prevent over-servicing and ensure account profitability

• Responsible for assembling the “best team” for client project or retainer

• Oversee media monitoring, compilation of media clippings and media pitching

• Manage and resolve any emerging issues around client or budget

• Build and cultivate relationships with the media and influencers

• Brief clients’ spokesperson ahead of interviews

Client Management & Strategy Counsel

• Provide client counsel, proactively build client trust and relationships

• Develop long-term strategic plans / recommendations for clients, ensuring alignment and integration with clients’ marketing and digital strategy and execution

• Develop senior-level client programmes including thought leadership campaigns, key messages and positioning

• Develop relationships with senior-level client contacts

• Position the agency as a strategic partner to the client

• Prepare recommendations to forestall or capitalise on emerging PR or industry issues

• Develop and present issues & crisis comm plans and strategies to clients

• Prepare comms programme or project evaluation reports at appropriate intervals

• Conduct periodic strategic comms programme reviews for clients and recommend adjustments if required

• Conduct media training of clients

Content Development

• Oversee and manage the quality of content development (writing skills, strategy), providing supervision

• Contribute to higher-level content (thought leadership, bylines, case studies, client or media endorsements, white papers, media roundtables, yearly planning, quarterly PR plans)

• Provide final sign-off for content

Teamwork & Management

• Support the Market Lead in growing the core competency of the business

• Live and advocate PRecious Principles

• Mentor Consultant-level members

• Look after professional and emotional welfare of team members and improve team dynamics

• Conduct and improve performance appraisals process

• Recruitment of new talent

• Conduct training and sharing sessions

Minimum Requirements:

• At least 7-10 years of PR experience , most of which should be with a PR agency

• At least 2-3 years of management / leadership experience

• Possess strong writing, editing, and proofreading skills

• Must be strategic and creative in story concept development and potential communication message, content angles, and activities.

• Excellent written and verbal communications skills in English

• Strong communication, negotiation, relationship management and presentation skills.

• Ability to lead cross-functional teams & agencies to deliver assigned projects

• Multi-tasking & work effectively under high pressure

• Team player, “can-do” spirit, positive attitude, good energy, and strong work ethic

Kindly submit a job application to us directly. Alternatively, you may send your latest CV to with your expected salary and interview availability for the week / following week. Only shortlisted candidates will be notified.

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About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Responsible for overseeing the customer service team (Greater China region) and ensuring that they are delivering quality service to customers.
• Responsible for developing and implementing customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Responsible for maintaining records and reports related to customer service activities, including customer feedback.
• Involving in customer complaints/ feedback handling and ensuring that they are resolved in a timely manner.
• Ensure Customer Service process / policy recommendations are aligned to the strategic direction of the company and customer friendly.
• Oversee hiring, orientation and training of team members to ensure a capable workforce.
• Building capability within the existing CS managers and their respective team members.
• Manage training needs of Customer Service team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gate keeper at regional level.
• Keep track of all regional customer issues, propose solutions and escalate to Global Head of CS.

What you will need :

• Experience and familiar with the Greater China market and demands especially from China, Hong Kong and Taiwan.
• Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
• 5 - 8 years of experience in Customers Service/Operations with at least 5 years of experience in managerial role.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
• Ability to manage Stakeholder and C-level partners in the business.
• Strong people skills and communication skills in English and Mandarin.
• Experience gained in FX/Finance/FinTech industry is an advantage.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

#J-18808-Ljbffr

Customer Service Management Team (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately, they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by, and we are looking to continuously exceed customer expectations.

What you will be doing:

• Oversee the Middle-East Market (Dubai) customer service team and ensure that they are delivering quality service to customers.
• Develop and implement customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
• Maintain records and reports related to customer service activities, including customer feedback.
• Handle customer complaints and feedback, ensuring they are resolved in a timely manner.
• Ensure customer service process and policy recommendations are aligned with the strategic direction of the company and are customer-friendly.
• Oversee hiring, orientation, and training of team members to ensure a capable workforce.
• Build capability within the existing CS managers and their respective team members.
• Manage training needs of the Customer Service team and ensure no knowledge gap by working closely with Quality Assurance and Trainers.
• Ensure Customer Service team adherence to the manuals, policies, and guidelines.
• Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding, and exit management.
• Lead Customer Service improvement projects through effective project management and leadership.
• Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gatekeeper at the regional level.
• Keep track of all regional customer issues, propose solutions, and escalate to the Global Head of CS.

What you will need:

• Experience and familiarity with the Middle-East market and demands, especially from Dubai.
• Degree holder in any discipline; major in Finance, Economics or business-related fields are preferred.
• 5 - 8 years of experience in Customer Service/Operations, with at least 5 years of experience in a managerial role.
• Experience in the FX/Finance industry is a must.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Attention to detail, accuracy, responsibility, independence, self-starter, and customer-oriented.
• Ability to manage stakeholders and C-level partners in the business.
• Strong people skills and communication skills in English.
• Arabic language proficiency is a must.
• Experience in FX/Finance/FinTech industry is an advantage.

Benefits:

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• Relocation Allowance
• Rental Subsidy (T&C applies)
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.

*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia.

Interview process:

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45 minutes

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