52 Client Onboarding jobs in Malaysia

Job Summary

The individual is responsible for facilitating the account opening process for clients within the Markets sector. This role requires a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.

Key components of the role will include:
• To support the team as a subject matter expert for more complex client onboarding requests and queries.
• Act as support for team manager for reporting issues and team pipeline tasks
• Manage the account opening process for new and existing clients for the Markets business
• Ensure all necessary documentation is obtained and completed accurately
• Coordinate with internal teams to ensure a smooth and efficient account opening process
• Provide excellent customer service to stakeholders throughout the account opening process
• Respond to client inquiries and resolve any issues related to the account opening process

Strategy

• Fostering and maintaining dialogue across the SCB global Markets on-boarding network to develop and enhance global client relationships and responding to client needs.
• Identify key opportunities for process redesign, automation, and digitalisation to improve operational outcomes.

Key Responsibilities

Business
Onboarding
• To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Markets clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and records accurately maintained.
• Responsible for supporting Markets Onboarding Manager and internal stakeholders for all Regulatory related onboarding matters in the Markets sector.
• Ensure efficient and timely opening of Markets client accounts
• Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.
• Identify and escalate blockages in the on-boarding / maintenance processes.
• Manage the end-to-end process of the relevant account setups and internal approvals.

Processes

• Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand.
• Ensure that accounts and data is set up to achieve full operational readiness.
• Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete.
• Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.

Risk Management
• Due Diligence required to capture all data for a new sub fund opened under an existing IM

Governance
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Maintain the funds team database.
• Assist with queries regarding the Static data and Markets Onboarding processes for clients.
• Ensure that all systems are updated when a request is submitted to the relevant back-office teams.
• Action relevant static data updates for Markets clients as per instruction from Markets Onboarding Managers.

The Ideal Candidate:

• Bachelor Degree or equivalent
• Min 3-5 years of relevant experience in Client Onboarding
• Strong Stakeholder management
• Good communication skills verbal and written
• Problem solving skills
• Ability to work independently with min supervision
• A team player with good interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Document Specialist, Client Onboarding -Hybrid (Internal Job Title: Client Onboard Intmd Analyst - C11 ) based in KL , Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Responsibilities

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment for Account Opening.

• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

• Provides response to client and internal inquiries. Prepares documentation for archiving .

• Applies appropriate bank’s regulations while processing the requests.

• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

• Documents operation procedure updates.

• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

• Verification and authorization of data entered in the systems.

• Ensures all queries are dealt with in an efficient and timely manner.

• Escalates urgent / risk issues through the appropriate escalation channels.

• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

• Has experience of managing wider teams and resolving various conflicts within the team.

• Should have exposure to MCA-related and risk & compliance activities

• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

• Assists in the implementation of validated process improvements.

• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification / Education

• 4-6 years of work experience, preferably within banking domain.

• Bachelors/ master’s degree

• Good written & spoken communication skills.

• Excellent risk management orientation.

• Results orientation

• Deep understanding of the global Citi network.

Additional Justification Details

• Previous experience in financial services preferred.

• Knowledge of bank products in the scope of opening and maintaining of bank accounts

• Customer communication experience (internal/external).

• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).

• Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.

---

Job Family Group:

Customer Service

---

Job Family:

Institutional Client Onboarding

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
We're currently looking for a high caliber professional to join our team as **Document Specialist, Client Onboarding -Hybrid** (Internal Job Title: **Client Onboard Intmd Analyst - C11** ) based in **KL** , Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
**Responsibilities**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment for Account Opening.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries. Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Has experience of managing wider teams and resolving various conflicts within the team.
+ Should have exposure to MCA-related and risk & compliance activities
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualification / Education**
+ 4-6 years of work experience, preferably within banking domain.
+ Bachelors/ master's degree
+ Good written & spoken communication skills.
+ Excellent risk management orientation.
+ Results orientation
+ Deep understanding of the global Citi network.
**Additional Justification Details**
+ Previous experience in financial services preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts
+ Customer communication experience (internal/external).
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).
+ Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Title: Director, Markets Client Onboarding

33033 Operations Regular Employee Office - Full Time 2 Jul 2025 Job Summary

The individual will be responsible for managing a team of Onboarding analysts, ensuring the smooth and efficient onboarding of new clients in Markets. A strong background in banking and finance, with a proven track record of managing teams and driving results. Key components of the role will include: • Manage a team of Enablement Specialist, providing guidance and support as needed • Ensure compliance with all relevant regulations and policies • Develop and implement processes to streamline account opening and maintenance procedures • Collaborate with other departments to ensure a seamless client onboarding experience • Maintain accurate records and reports on account opening activities • Identify areas for improvement and implement solutions to increase efficiency and effectiveness • Act as a point of escalation for any issues or concerns related to account opening Key Responsibilities

• Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand. • Ensure that accounts and data is set up to achieve full operational readiness. • Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete. • Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure. • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. • Maintain the funds team database. • Assist with queries regarding the Static data and FM Onboarding processes for clients. • Ensure that all systems are updated when a request is submitted to the relevant back-office teams. • Action relevant static data updates for FM clients as per instruction from Markets Onboarding Managers. The Ideal Candidate:

• Bachelor’s degree or equivalent • Above 10 years of relevant experience • Strong knowledge in banking regulations and policies • Experience in Client Onboarding product enablement. • Must have experience and exposure in markets products • Excellent communications both verbal and written • Ability to work well under pressure and meet tight deadlines • Proficiency in Microsoft Office About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Provider Description Enabled SAP as service provider "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor Provider Description Enabled LinkedIn

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Add expected salary to your profile for insights

As a key member of our team, you'll play a crucial role in supporting our Singapore markets, providing exceptional account opening experiences and driving business growth.

Day Shift : 9 AM to 6 PM—no late-night or graveyard shifts!

Hybrid Work Arrangement: Work-from-home on weekends and enjoy a convenient office location (PWTC) on weekdays, accessible via Putra LRT & KTM.

Competitive Salary: RM 3,500 – RM 4,500 per month

Extra Incentives for new client onboarding

Medical Insurance: Up to RM 1,800 per year

Hospitalization Insurance: Up to RM 30,000 per year

Life Insurance: Up to RM 100,000

Monthly tea breaks for relaxation and bonding

Sports activities for fitness and team fun

Engaging team-building events—because we know relationships matter

Prime Location PWTC Office - Easily accessible via Putra LRT and Putra KTM stations

What You’ll Do

Review KYC documents for onboarding of new clients (individual and corporate) and periodic review in an efficient and timely manner

Ensure due diligence for new account opening and existing client accounts comply with internal policies

Liaise with internal colleagues on required information/documentation for onboarding and review

Perform name screening for entities, individuals and financial institutions

Liaise with relevant team for the setting up, maintain and update of account in the system

Communicate and assist existing client regarding account maintenance matters

Undertake projects on an ad-hoc basis

️ Language Proficiency : Fluent in Mandarin to effectively communicate with Mandarin-speaking clients (spoken & written).
️ Strong command of English for effective team communication.
️ An experienced professional with at least 1 year experience working in KYC Works. Fresh Grad are also welcomed to apply!

Apply now and join uSmart Securities—where your career and well-being matter!

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Job Summary

The individual is responsible for facilitating the account opening process for clients within the Markets sector. This role requires a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.

Key components of the role will include:
• To support the team as a subject matter expert for more complex client onboarding requests and queries.
• Act as support for team manager for reporting issues and team pipeline tasks
• Manage the account opening process for new and existing clients for the Markets business
• Ensure all necessary documentation is obtained and completed accurately
• Coordinate with internal teams to ensure a smooth and efficient account opening process
• Provide excellent customer service to stakeholders throughout the account opening process
• Respond to client inquiries and resolve any issues related to the account opening process

Key Responsibilities

Strategy

• Fostering and maintaining dialogue across the SCB global Markets on-boarding network to develop and enhance global client relationships and responding to client needs.
• Identify key opportunities for process redesign, automation, and digitalisation to improve operational outcomes.

Business
Onboarding
• To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Markets clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and records accurately maintained.
• Responsible for supporting Markets Onboarding Manager and internal stakeholders for all Regulatory related onboarding matters in the Markets sector.
• Ensure efficient and timely opening of Markets client accounts
• Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.
• Identify and escalate blockages in the on-boarding / maintenance processes.
• Manage the end-to-end process of the relevant account setups and internal approvals.

Processes

• Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand.
• Ensure that accounts and data is set up to achieve full operational readiness.
• Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete.
• Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.

Risk Management
• Due Diligence required to capture all data for a new sub fund opened under an existing IM

Governance
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Maintain the funds team database.
• Assist with queries regarding the Static data and Markets Onboarding processes for clients.
• Ensure that all systems are updated when a request is submitted to the relevant back-office teams.
• Action relevant static data updates for Markets clients as per instruction from Markets Onboarding Managers.

The Ideal Candidate:

• Bachelor Degree or equivalent
• Min 5 years of relevant experience in Client Onboarding
• Strong Stakeholder management
• Good communication skills verbal and written
• Problem solving skills
• Ability to work independently with min supervision
• A team player with good interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

#J-18808-Ljbffr

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Title: Associate Director, Markets Client Onboarding

33034

Operations

Regular Employee

Office - Full Time

2 Jul 2025

Job Summary

The individual will be responsible for managing a team of Onboarding analysts, ensuring the smooth and efficient onboarding of new clients in Markets. A strong background in banking and finance, with a proven track record of managing teams and driving results.

Key components of the role will include:
• Manage a team of Enablement Specialist, providing guidance and support as needed
• Ensure compliance with all relevant regulations and policies
• Develop and implement processes to streamline account opening and maintenance procedures
• Collaborate with other departments to ensure a seamless client onboarding experience
• Maintain accurate records and reports on account opening activities
• Identify areas for improvement and implement solutions to increase efficiency and effectiveness
• Act as a point of escalation for any issues or concerns related to account opening

Key Responsibilities

• Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand.
• Ensure that accounts and data is set up to achieve full operational readiness.
• Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete.
• Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Maintain the funds team database.
• Assist with queries regarding the Static data and FM Onboarding processes for clients.
• Ensure that all systems are updated when a request is submitted to the relevant back-office teams.
• Action relevant static data updates for FM clients as per instruction from Markets Onboarding Managers.

The Ideal Candidate:

• Bachelor’s degree or equivalent
• Min 7-8 years of relevant experience
• Strong knowledge in banking regulations and policies
• Experience in Client Onboarding product enablement.
• Must have experience and exposure in markets products
• Excellent communications both verbal and written
• Ability to work well under pressure and meet tight deadlines
• Proficiency in Microsoft Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Provider

Description

Enabled

LinkedIn

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This job is a Client Onboarding Specialist in Digital Banking. You might like this job because you’ll help new clients set up their accounts while ensuring everything is done correctly and efficiently, working with different teams to improve processes!

• Process account onboarding documentation, ensuring completeness and regulatory compliance
• Review source-of-wealth/supporting documents, perform system data entry and record-keeping
• Coordinate internally with compliance, legal, risk, and product teams to clarify onboarding actions
• Maintain SLAs for documentation turnaround and contribute to continuous process improvements
• Generate periodic onboarding and audit reports for management review

Job Requirements

• At least 1 year of experience in onboarding documentation roles within banking or digital finance
• Excellent attention to detail and process discipline
• Strong organizational and analytical abilities; proficient in Microsoft Office and client onboarding systems
• Good communication skills (internal cross-functional coordination; this is not a client-facing role)
• Bachelor’s degree in Business, Finance, or related field preferred

Skills

Onboarding Strategies

Process Improvement

Analytical Skills

Communication

Time Management

Customer Relationship Management

Company Benefits We Care For You!

Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

KPI Incentives

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

Training and Development

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.

Supplement Pay

We provide supplement pay such as overtime, performance bonus, and yearly bonus too!

Promotion

We offer promotion initiatives to people who are able to excel in their role and grow with Daythree!

Opportunities for everyone!

We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree.

Daythree stands at the forefront of Business Process Management (BPM) industry in the region, an illustrious trailblazer recognized for its innovation-driven approach to transforming customer experiences. We are not just an award-winning BPM company; we are the architects of brand equity and trust for esteemed partners, weaving the fabric of innovation and data into their journey.In an era where organizations strive.

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's **Treasury and Trade Solutions (TTS)** provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team as **Officer, Client Onboarding Analyst - Hybrid** (Internal Job Title: Client Onboarding Analyst 1 - **C09** ) based in KL, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Previous experience in financial services preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today** **.**
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Client Onboarding
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.