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Tarro Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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About Us Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For As we enter our next phase of growth, Tarro is looking for a Client Onboarding Manager to join our Menu Content team!

The Menu Content team is the backbone of our operations, responsible for developing and maintaining the shared menu database that enables our AI voice agents to take orders seamlessly. This role is critical to delivering an exceptional client onboarding experience and ensuring our restaurant partners are set up for success from day one.

As the Client Onboarding Manager, you will guide the restaurant onboarding process, manage menu accuracy and quality, and coordinate a small team of Menu Specialists to ensure that speed, precision, and excellence are always achieved. You will be the bridge between clients, internal teams, and our technology — making sure our restaurant partners can thrive on Tarro.

What You’ll Accomplish

Lead the onboarding process for new and existing clients, conducting interviews and kick-off calls to gather detailed menu and operational requirements.

Collaborate with Menu Specialists to ensure accurate backend setup across Tarro’s products.

Perform final quality checks on menus before go-live and monitor the early adoption period to ensure smooth client experiences.

Manage seasonal and ad-hoc menu changes, confirming details directly with clients and ensuring error-free implementation.

Oversee menu revalidations and corrections to maintain the highest standards of accuracy.

Serve as the primary escalation point for menu-related issues and support your team in troubleshooting.

Drive efficiency by monitoring team performance and identifying process improvements.

Work cross-functionally with the Voice Platform team to ensure menus are optimized for order-taking.

About You

You are a fast learner, capable of mastering complex workflows and tools in a short amount of time.

You thrive in fast-paced, dynamic environments and adapt seamlessly to shifting priorities.

You’re a collaborative team player, comfortable guiding and motivating others while also taking feedback.

You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.

You bring strong problem-solving skills, able to identify root causes and propose efficient solutions.

You have excellent client communication skills, balancing professionalism with empathy for both internal teams and restaurant partners.

You have advanced proficiency in Excel/Google Sheets and are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.

You type quickly and accurately, ensuring efficient data entry and documentation.

You’re bilingual (Mandarin + English preferred), enhancing your ability to support a diverse client base.

Bonus Points

You have prior experience within Tarro’s Menu Live Support team as a bilingual specialist.

You’ve completed GreenDot Certification, Client Operations Support (COS) certification, and content setup training modules.

You’ve worked in a startup or restaurant environment and bring empathy for small business owners.

You bring leadership or mentoring experience, guiding others toward shared goals.

If you don’t meet every requirement, don’t worry. We know great candidates bring diverse experiences. We encourage you to apply even if you don’t check every box.

Tarro is committed to building the best team to empower small businesses to thrive. We believe a diverse workforce is paramount to our success. We welcome talent from all backgrounds — including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

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At

Citi

, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. We’re currently looking for a high caliber professional to join our team as

Document Specialist, Client Onboarding -Hybrid

(Internal Job Title:

Client Onboard Intmd Analyst - C11

) based in

KL

, Malaysia.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. Responsibilities Processes client’s requests related to system set up including signatories’ updates and documentation lodgment for Account Opening.

Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

Provides response to client and internal inquiries. Prepares documentation for archiving .

Applies appropriate bank’s regulations while processing the requests.

Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

Documents operation procedure updates.

Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

Verification and authorization of data entered in the systems.

Ensures all queries are dealt with in an efficient and timely manner.

Escalates urgent / risk issues through the appropriate escalation channels.

Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

Has experience of managing wider teams and resolving various conflicts within the team.

Should have exposure to MCA-related and risk & compliance activities

Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

Assists in the implementation of validated process improvements.

Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualification / Education 4-6 years of work experience, preferably within banking domain.

Bachelors/ master’s degree

Good written & spoken communication skills.

Excellent risk management orientation.

Results orientation

Deep understanding of the global Citi network.

Additional Justification Details Previous experience in financial services preferred.

Knowledge of bank products in the scope of opening and maintaining of bank accounts

Customer communication experience (internal/external).

Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).

Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.

--- Job Family Group: Customer Service

--- Job Family: Institutional Client Onboarding

--- Time Type: Full time

--- Most Relevant Skills Please see the requirements listed above. --- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. --- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

Accessibility at Citi

.

View Citi’s

EEO Policy Statement

and the

Know Your Rights

poster.

#J-18808-Ljbffr

Overview Document Specialist, Client Onboarding - Hybrid, Citi, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Internal Job Title: Client Onboard Intmd Analyst - C11.

Responsibilities

Processes client’s requests related to system set up including signatories’ updates and documentation lodgment for Account Opening.

Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

Provides response to client and internal inquiries. Prepares documentation for archiving.

Applies appropriate bank’s regulations while processing the requests.

Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

Documents operation procedure updates.

Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

Verification and authorization of data entered in the systems.

Ensures all queries are dealt with in an efficient and timely manner.

Escalates urgent / risk issues through the appropriate escalation channels.

Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

Has experience of managing wider teams and resolving various conflicts within the team.

Should have exposure to MCA-related and risk & compliance activities

Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

Assists in the implementation of validated process improvements.

Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

4-6 years of work experience, preferably within banking domain.

Bachelors/ master’s degree

Good written & spoken communication skills.

Excellent risk management orientation.

Results orientation

Deep understanding of the global Citi network.

Additional Details

Previous experience in financial services preferred.

Knowledge of bank products in the scope of opening and maintaining of bank accounts

Customer communication experience (internal/external).

Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).

Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.

Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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Job Details

Director, Markets Client Onboarding

at

Standard Chartered Job Summary

The individual will be responsible for managing a team of Onboarding analysts, ensuring the smooth and efficient onboarding of new clients in Markets. A strong background in banking and finance, with a proven track record of managing teams and driving results. Key Components Of The Role

Manage a team of Enablement Specialist, providing guidance and support as needed Ensure compliance with all relevant regulations and policies Develop and implement processes to streamline account opening and maintenance procedures Collaborate with other departments to ensure a seamless client onboarding experience Maintain accurate records and reports on account opening activities Identify areas for improvement and implement solutions to increase efficiency and effectiveness Act as a point of escalation for any issues or concerns related to account opening Key Responsibilities

Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand Ensure that accounts and data is set up to achieve full operational readiness Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role Maintain the funds team database Assist with queries regarding the Static data and FM Onboarding processes for clients Ensure that all systems are updated when a request is submitted to the relevant back-office teams Action relevant static data updates for FM clients as per instruction from Markets Onboarding Managers The Ideal Candidate

Bachelor’s degree or equivalent Above 10 years of relevant experience Strong knowledge in banking regulations and policies Experience in Client Onboarding product enablement Must have experience and exposure in markets products Excellent communications both verbal and written Ability to work well under pressure and meet tight deadlines Proficiency in Microsoft Office About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential Job Details

Seniority level: Director Employment type: Full-time Job function: Business Development and Sales Industries: Banking

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At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges
Citi's **Treasury and Trade Solutions (TTS)** provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team as **Client Onboarding Analyst (Japanese Speaking).** (Internal Job Title: Client Onboard Intmd Analyst - C11) based in KL, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**In this role, you're expected to:**
+ Responsible for customer interaction, documentation issuance, review and system setups.
+ Demonstrates high level of diligence, motivation and organizational skills.
+ Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
+ Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
+ Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
+ Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
+ Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
+ Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
+ Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
+ Embarks on continuous on the job training for end to end product knowledge.
+ Understands client requirements and implement them correctly.
+ Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
+ Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
+ Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
+ Proficient in Microsoft Office Applications.
+ Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
+ Japanese speakers preferred to support Japan clients
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At

Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Treasury and Trade Solutions (TTS)

provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. We’re currently looking for a high caliber professional to join our team as

Client Onboarding Analyst (Japanese Speaking)

based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. In this role, you’re expected to: Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners. Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams. Determines new work procedures, analyzes complex and variable issues with significant departmental impact. Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner. Embarks on continuous on the job training for end to end product knowledge. Understands client requirements and implement them correctly. Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. As a successful candidate, you’d ideally have the following skills and exposure: 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred. Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. Proficient in Microsoft Office Applications. Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken). Japanese speakers preferred to support Japan clients. Education: Bachelor’s/University degree or equivalent experience. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

Accessibility at Citi . View Citi’s

EEO Policy Statement

and the

Know Your Rights

poster.

#J-18808-Ljbffr

Overview

Client Onboarding Analyst (Japanese Speaking) based in KL, Malaysia. Internal Job Title: Client Onboard Intmd Analyst - C11. Citi’s Treasury and Trade Solutions (TTS) provides global solutions to help clients drive their business forward. As part of Citi’s global network, we provide a broad range of financial services and products to clients including consumers, corporations, governments or institutions. Responsibilities

Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, providing superior customer service and resolving customer issues. Performs day-to-day management of account opening and maintenance processing, including in-process, pended, and service-related activities; ensure account opening requirements support all scenarios and deliver very high quality service to customers and internal partners. Manage various project activities in the account services space and cross-functional relationships with all teams. Determine new work procedures and analyze complex issues with significant departmental impact. Deliver high-quality service to customers by meeting or exceeding SLAs and efficiency/accuracy standards. Ensure awareness and full compliance with internal processes, regulations, policies, guidelines, and practices. Establish and maintain close working relationships with clients and within the team to facilitate open communication and prompt responses. Engage in continuous on-the-job training for end-to-end product knowledge. Understand client requirements and implement them correctly; monitor satisfaction and drive process changes; provide innovative solutions to clients. Daily delivery of routine and defined tasks while expanding knowledge of the broader work context. Assess risk in business decisions, uphold the firm’s reputation, and ensure compliance with laws and regulations; escalate and report control issues as needed. Qualifications

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred. Demonstrated interpersonal skills; proactive team player with ability to work independently; strong written and verbal communication. Motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment; ability to prioritize and learn multiple products. Fast learner with strong attention to detail and willingness to go the extra mile. Proficient in Microsoft Office Applications. Experience handling urgent escalations and managing client and internal team expectations; proficient in English (written and spoken). Japanese speakers preferred to support Japan clients. Education

Bachelor’s/University degree or equivalent experience Job Details

Job Family Group:

Customer Service Time Type:

Full time Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If accommodations are needed to use our tools or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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5,000 - 12,000 per month | Full-time | Operations | Client Onboarding | Malaysia

Posted on

About OSL Backed by Asia’s leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world’s first SFC‑licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions.

OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best‑in‑class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements.

As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.

Responsibilities

To perform the due diligence on individual, corporate and institutional clients including information/data collection, checking, validation and verification.

To understand, process and organise a high volume of case documentation, including sources of funds, documents of incorporation, and general account opening documents.

To work closely with the sales and traders to ensure efficient and client friendly customer onboarding experience.

To comply with internal policies and regulatory requirements (AML/KYC/CTF) for client onboarding in the jurisdiction in which our group entities operate.

To handle administrative and reporting tasks to facilitate and fulfill regulatory compliance and audit, as well as periodic review cases.

To provide onboarding support covering 09:00 - 22:00 in the local timezone by shifts.

To drive paperless account opening for customer centricity, business resilience, and agile compliance.

Requirements

3+ years of experience in handling client onboarding in financial institutions.

Experience in handling institutional or high‑net‑worth individual clients is highly preferred.

Able to work in shifts in accordance with business needs.

Strong knowledge of relevant regulations related to client onboarding due diligence including AML & CTF Ordinance.

Interest in exploring and developing a career in the digital asset industry.

Positive attitude to handle multiple tasks in a highly competitive environment.

Experience with digital identification, e.g. video identification, and compliance screening tool in the client onboarding process.

Good knowledge of contactless, fully digital identification methods, e.g. e‑signature.

Proficient in both written and verbal English & Chinese.

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Client Onboarding Analyst (Japanese Speaking) Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are looking for a high caliber professional to join our team as Client Onboarding Analyst (Japanese Speaking). The role focuses on customer interaction, documentation issuance, and account opening functions while delivering superior customer service.

Responsibilities

Responsible for customer interaction, documentation issuance, review and system setups.

Demonstrates high level of diligence, motivation and organizational skills.

Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

Manages day‑to‑day account opening and maintenance processing, including management of in‑process, pended, and service‑related activities.

Manages various types of project management in the account services space and cross‑functional relationships with all teams.

Determines new work procedures and analyzes complex and variable issues with significant departmental impact.

Ensures compliance with internal processes, regulations, policies, guidelines, procedures and practices.

Establishes and maintains close working relationship with clients and team to facilitate open communication of issues, needs and queries.

Embarks on continuous on‑the‑job training for end‑to‑end product knowledge.

Assesses risk when business decisions are made, demonstrating consideration for the firm’s reputation, compliance and ethical judgment.

Qualifications

2-5 years of experience in documentation review, account maintenance and related cash products.

Demonstrated interpersonal skills, proactive team player, able to work independently.

Highly motivated, persistent, and able to work in a structured, high‑volume, time‑sensitive, high‑risk environment.

Proficient in Microsoft Office applications.

Excellent written and verbal communication skills; proficient in English and Japanese speaking preferred.

Education

Bachelor’s/University degree or equivalent experience.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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