239 Client Management jobs in Malaysia

Alphabet Managed Solutions Sdn Bhd is seeking junior-level Client Management Assistants to help manage the clients' profiles in the company's systems and to provide expert service through written messages.

The work and communication will be carried out in 100% written English. Strong English reading and writing literacy is required.

Qualifications & experience

• Excellent English writing and reading skills (IELTS 7.0/MUET Band 4 equivalent or above)
• Strong attention to details
• Strong computer literacy, familiar with MS Office Suite

Tasks & responsibilities

• Screening and replying to client's service inquiry emails
• Converting information from incoming inquiries to the client management system
• Categorizing client inquiries and directing messages to appropriate team members
• Filing client profiles in the company client management system
• Assisting organizing client profiles by priorities
• Assisting in contract-signing and signed contract filing into the company database
• Assisting other administrative and documentation tasks as requested by supervisors
• 10 annual leaves plus 11 holidays per year
• Medical claim RM 1200.00 per year
• Performance-based annual bonus of 0.5 - 1.0 month salary

Start Date : Immediately

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you have to serve any notice period, and if you do, how long is your notice period?

#J-18808-Ljbffr

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As part of the world’s leading international bank, HSBC Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, broker-dealers, asset management companies, insurance companies, pension and sovereign wealth funds, HSBC Securities Services offers a range of fund administration, global custody and direct custody and clearing services.

We are currently seeking an experienced professional to join our Trustee team in the role of Client Management Manager

Principal Accountabilities

• To drive business initiatives and grow the Trustee business through client-centric relationship management as well as consultative-led approach.
• Serve as local point of contact for operational and service delivery matters including change requests, ensuring timely and effective communication.
• Develop and maintain strong relationships with executive-level client engagement to understand their needs and services, across multiple stakeholders
• Conduct regular check-ins, ensuring strategic alignment and client satisfaction across Trustee and overall Securities Services.
• To be responsible for marketing-related activities to further strengthen market positioning and HSBC brand equity
• Responsible for Client Service Reviews, Due diligence, client RFPs, RFIs, SLAs.
• Monitor client accounts and ensure that all transactions comply with agreements and pertinent regulations.

The above is complemented by the following responsibilities: -

• Act as the main point of contact and escalation for inquiries and concerns; coordinate with internal teams for effective service delivery.
• Prepare and deliver presentations and reports to clients as necessarily
• Collaborate with risk stewards and product partners to resolve complex client needs
• Stay abreast on relevant laws and regulations affecting trust management in Malaysia.
• Ensure adherence to compliance frameworks and risk management protocols
• Manage and coordinate client change requests, including onboarding new funds, system enhancements and reporting changes.
• Act as liaison between the client and internal departments (Ops, IT, Risk, Legal etc) to ensure timely execution.
• Track progress and provide regular updates to clients and internal leadership
• Work closely with Operations to investigate and resolve client issues quickly and thoroughly.
• Monitor service levels and proactively address potential service concerns/risks.
• Drive client satisfaction initiatives and lead service review discussions.
• Identify opportunities for service improvement or expansion of business.
• Create presence in the industry and to keep abreast of new developments (i.e. product, regulation, competitors and opportunities)
• Good interpersonal skills in handling both external (business relationships) and internal (problem solving) stakeholders.
• Good understanding of relationships and idiosyncrasies of clients, managers, peers and external parties
• Good networking skills with industry participants and regulators
• Well organised with an ability to prioritise effectively

#J-18808-Ljbffr

3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some Other Great Things About Working At Sleek.

Humility and kindness:

Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We have zero tolerance for anyone that is aggressive or mean - we are committed to creating and nurturing a diverse and inclusive environment.

Flexibility:

If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you make key calls, get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Personal growth:

You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Position Duties

You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients. You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention You must be able to plan your work effectively and efficiently, and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but not limited to corporate secretarial, accounting, tax, payroll, GST, immigration, mailroom, and nominee director services. From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement For assigned clients, you must have the ability to review and/or prepare management accounts and schedules, corporate tax computation, payroll reports, GST reports and other statutory filings, and ensure its accuracy and completeness before delivering to clients The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero error You must adhere to the highest degree of professional standards and strict client confidentiality

Requirements

Recognised degree/diploma in Accountancy Preferably professionally certified with ACCA, CPA, or CA qualification Preferably 2-3 years of relevant working experience for professionally certified candidates, 5-7 years of relevant working experience for candidates who are not / yet to be certified Good understanding of SFRS and Singapore regulatory compliance Hands-on experience with Google workspace and Microsoft applications Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero Resourceful and experience with various productivity software applicable to facilitate daily works Self-motivated, positive attitude, proactive and detail-oriented Love meeting people and have great interpersonal and communication skills Able to adapt to VUCA way of thinking and contribute to process improvement efforts Able to work under pressure and meet tight deadlines Immediate availability is preferred

Benefits

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company's success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you! Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sleek by 2x Sign in to set job alerts for “Client Accountant” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Senior Financial Accountant/ Finance Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As part of the world’s leading international bank, HSBC Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, broker-dealers, asset management companies, insurance companies, pension and sovereign wealth funds, HSBC Securities Services offers a range of fund administration, global custody and direct custody and clearing services.

We are currently seeking an experienced professional to join our Trustee team in the role of

Client Management Manager

Principal Accountabilities To drive business initiatives and grow the Trustee business through client-centric relationship management as well as consultative-led approach. Serve as local point of contact for operational and service delivery matters including change requests, ensuring timely and effective communication. Develop and maintain strong relationships with executive-level client engagement to understand their needs and services, across multiple stakeholders Conduct regular check-ins, ensuring strategic alignment and client satisfaction across Trustee and overall Securities Services. To be responsible for marketing-related activities to further strengthen market positioning and HSBC brand equity Responsible for Client Service Reviews, Due diligence, client RFPs, RFIs, SLAs. Monitor client accounts and ensure that all transactions comply with agreements and pertinent regulations. The above is complemented by the following responsibilities: - Act as the main point of contact and escalation for inquiries and concerns; coordinate with internal teams for effective service delivery. Prepare and deliver presentations and reports to clients as necessarily Collaborate with risk stewards and product partners to resolve complex client needs Stay abreast on relevant laws and regulations affecting trust management in Malaysia. Ensure adherence to compliance frameworks and risk management protocols Manage and coordinate client change requests, including onboarding new funds, system enhancements and reporting changes. Act as liaison between the client and internal departments (Ops, IT, Risk, Legal etc) to ensure timely execution. Track progress and provide regular updates to clients and internal leadership Work closely with Operations to investigate and resolve client issues quickly and thoroughly. Monitor service levels and proactively address potential service concerns/risks. Drive client satisfaction initiatives and lead service review discussions. Identify opportunities for service improvement or expansion of business. Create presence in the industry and to keep abreast of new developments (i.e. product, regulation, competitors and opportunities) Good interpersonal skills in handling both external (business relationships) and internal (problem solving) stakeholders. Good understanding of relationships and idiosyncrasies of clients, managers, peers and external parties Good networking skills with industry participants and regulators Well organised with an ability to prioritise effectively

#J-18808-Ljbffr

2 days ago Be among the first 25 applicants

Direct message the job poster from Amway Malaysia Indonesia Singapore & Brunei (MISB)

Assistant Manager, Employee Services & Wellbeing at Amway Business Services Asia Pacific Sdn Bhd

Responsibilities:

• Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives.
• Understands the individual ABO’s motivations and goals and can predict key needs
• Analyzes qualification and re-qualification data to identify root cause problems
• Managing all stages of the account management process
• Conducts detailed analysis (e.g., KPI’s, market trends, ABO business data, rules of conduct and code of ethics compliance and SWOT analysis)
• Provide support in monitoring of ABO accounts to ensure they stay on-track to achieve their business goals
• Conducting ABO account development activities including regular relationship building at Amway and ABO sponsored events and various proactive and responsive contacts necessary to execute against business objectives

Requirements :

• BA/BS Business Administration with emphasis on Sales/Marketing or related area with min 4 years
• Willing to travel extensively within Malaysia
• Strong verbal and written communication skills in English, Malay and Mandarin. Proficiency in other language will be added advantage
• Strong service orientation, relationship building and social skills, able to communicate with people at all levels in an organization.

We are glad to share our benefits : -

• Performance bonus
• Product Purchase with special rate
• free car park, MNC working environment & etc

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Consumer Services

Referrals increase your chances of interviewing at Amway Malaysia Indonesia Singapore & Brunei (MISB) by 2x

Get notified about new Client Management Specialist jobs in Petaling Jaya, Selangor, Malaysia .

Kota Damansara, Selangor, Malaysia 2 weeks ago

Relationship Management (Fresh Graduates Welcome!)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Commercial Banking Relationship Management Commercial Banking Relationship Management - AVP Executive, Client Key Account Management Senior Client Success Manager, South East Asia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Client Success Manager -Global Client Partnership (Based in KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Country Heights Damansara, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Commercial Banking Relationship Management - AVP

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Relationship Management Specialist - Melaka

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Manager, Sales (Client Success Management) Commercial Banking Relationship Management - MGR Manager, Sales (Client Success Management)

Subang Jaya, Selangor, Malaysia 14 hours ago

Intermediary Relationship Management, Consultant

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Digital Customer Success Manager (SEA) - Remote

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Summary

Job Description

What is the opportunity?

The Analyst, High Risk Client Management (HRCM) reports to the Senior Manager HRCM. In collaboration with the first and second lines of defense, including client facing professionals, AML Advisory, and other key stakeholders, the Analyst will conduct Enhanced Due Diligence (EDD) analysis for clients in order to assess whether a client is within RBC’s AML Risk Appetite and recommend a risk rating. These analyses are conducted at both onboarding, and on an ongoing basis and involves research using RBC approved techniques and tools to identify inherent and conduct risk factors, and where required historic and current source of wealth. The Analyst is required to prepare client risk assessments with the purpose of effectively communicating the materiality of any AML risk exposure (including ML, TF, high risk sector, sanctions, material relevant adverse information, etc.) for Senior Management review and approval. The role also involves communication with other business partners and stakeholders to ensure that all required matters are escalated appropriately where relevant, and that assessments are conducted within defined RBC guidelines, policies and procedures. This role requires a commitment to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

Case Work and Enhanced Due Diligence (EDD)

• Conduct Enhanced Due Diligence (EDD) for higher risk clients in order to identify high risk factors for the purpose of mitigating financial, regulatory, reputational and legal risks to RBC;
• Conduct research and investigations using RBC approved techniques and tools to evaluate if a client presents a higher level of money laundering / terrorist financing, regulatory and reputational risk to the Bank;
• Prepare accurate, organized, high quality written client risk assessments in order to provide a clear understanding of risks involved and to effectively communicate findings and recommendations;
• Prioritize and prepare client risk assessments and periodic reviews within defined RBC guidelines, policies and procedures, using a risk based approach, in order to facilitate Senior Management decision and approval;
• Assign an appropriate risk rating to the bank’s clients in accordance with RBC’s risk rating methodology;
• Review, triage and assess alerts and referrals in accordance with RBC policies and procedures to determine if further investigation is required;
• Initiate and/or execute due diligence to determine whether an EDD review is required and if warranted, ensure the required information / documents have been received in order to understand the extent of the client relationship;
• File Suspicious Transaction Reports (STR) when Reasonable Grounds to Suspect (RGS) is met;

Manage Relationships and Collaborate with Service Partners

• Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures;
• Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained;
• Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner;
• Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational, and legal risk exposure to RBC;

Accountability and Personal Development

• Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Manager/ Senior Manager as required;
• Complete mandatory RBC training on a timely basis and maintain current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role;
• Where applicable, engage in continuous learning on product risk;
• Align with best practices communicated through feedback from Managers, Senior Managers, or other key stakeholders related to quality, process & procedure, etc.;.
• Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required;
• Ensure timely and accurate completion of worksheet, reports and tools pertaining to tracking of workflow and data analysis;
• Ensure assigned work is reviewed and completed within appropriate timelines and set benchmarks and that quality assurance feedback is understood and applied;
• Ensure risk assessment reports and required supporting information is documented and maintained in accordance with RBC policies and procedures;
• Adhere to RBC Code of Conduct and privacy principles;

Manage Regulatory Risks

• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements;
• Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures;
• Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies;

What do you need to succeed?

Must-have

• Diploma/Bachelor’s degree in Business, Finance or related discipline preferred.
• Language skills (e.g. French, Dutch, Cantonese, Mandarin).
• Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates.
• Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors)
• Experience working in law enforcement or the financial sector or financial regulatory oversight.
• Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above).
• Strong investigative and problem solving skills.
• Strong analytical aptitude and risk mindset
• Highly developed organizational skills and the ability to work within strict deadlines.
• Ability to work under pressure of tight deadlines, multiple tasks and quick decision.
• Excellent interpersonal skills.
• Strong written and oral communication skills.

Nice-to-have

• CAMS Designation
• CSC or equivalent (for Capital Markets)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Anti-Money Laundering (AML), Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Fraud Risk Management, Group Problem Solving, Internal Controls, Operational Integrity, Process Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-08

Application Deadline:

2025-08-08

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

#J-18808-Ljbffr

Direct message the job poster from Port of Tanjung Pelepas

HR Business Partners at Port of Tanjung Pelepas

Primary position Objective

Collaborate with all Commercial department team towards meeting yearly budget and goals. Manage key account liners to ensure customer satisfaction on the services offered. Coordinate in between company external/internal stakeholders. Plan business strategic in order to achieve department targets and complying with company policy.

Functional Management

Servicing of customers to ensure customer satisfaction & retention.

• Efficient in correspondence on customer enquiries, request, and complaints.
• To provide customers timely information on relevant issues relating to commercial sales and operational issues.
• Identify ocean cargoes opportunities and to provide appropriate service solutions to customers.
• Manage good relationship and communication by conducting sales calls / visits to / from customers.

Coordinate in between company external / internal stakeholders.

• Resolve dispute between company external / internal stakeholders on relevant issues relating to commercial sales and operational issues.
• Channel communication platform between customer with related stakeholders.

Assist in other key account management activities.

• Assist in developing project on ocean cargoes, marine services, and free zone businesses.
• Monthly key statistic review and analysis.
• Ocean cargoes market research on trends in trade & industry
• Co-support the business development team with various port visit events.

Any other duties assigned by superiors as and when required.

• To generate reports and statistics as and when required by the Management.
• Ensure all relevant issues relating to commercial sales and operational issues information reporting are collected, updated, and reported.

Qualifications

Degree preferably in business administration or other equivalent qualification.

Skills

Excellent command of English & Malay with excellent writing skills.

Working knowledge of information technology.

As the company main product is service and in B2B business, a dynamic and innovation thinking are required.

Responsible to execute tactical customer management strategies and identify new business Opportunities to achieve the company’s targeted revenue targets.

Experience

Minimum 5 years working experience in Marketing, Shipping and Logistics Industry/Environment or related field.

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Business Development, and Public Relations
• Industries Maritime Transportation, Truck Transportation, and Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Port of Tanjung Pelepas by 2x

Get notified about new Client Management Specialist jobs in Gelang Patah, Johore, Malaysia .

Customer Success Manager/ Account Manager 202507 Officer, Client Contact Analyst - SINGAPORE Relationship Management Lead, Monee Credit Client Services - VP, Global Financial Institutions

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Summary Job Description What is the opportunity? The Analyst, High Risk Client Management (HRCM) reports to the Senior Manager HRCM. In collaboration with the first and second lines of defense, including client facing professionals, AML Advisory, and other key stakeholders, the Analyst will conduct Enhanced Due Diligence (EDD) analysis for clients in order to assess whether a client is within RBC’s AML Risk Appetite and recommend a risk rating. These analyses are conducted at both onboarding, and on an ongoing basis and involves research using RBC approved techniques and tools to identify inherent and conduct risk factors, and where required historic and current source of wealth. The Analyst is required to prepare client risk assessments with the purpose of effectively communicating the materiality of any AML risk exposure (including ML, TF, high risk sector, sanctions, material relevant adverse information, etc.) for Senior Management review and approval. The role also involves communication with other business partners and stakeholders to ensure that all required matters are escalated appropriately where relevant, and that assessments are conducted within defined RBC guidelines, policies and procedures. This role requires a commitment to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements. What will you do? Case Work and Enhanced Due Diligence (EDD) Conduct Enhanced Due Diligence (EDD) for higher risk clients in order to identify high risk factors for the purpose of mitigating financial, regulatory, reputational and legal risks to RBC; Conduct research and investigations using RBC approved techniques and tools to evaluate if a client presents a higher level of money laundering / terrorist financing, regulatory and reputational risk to the Bank; Prepare accurate, organized, high quality written client risk assessments in order to provide a clear understanding of risks involved and to effectively communicate findings and recommendations; Prioritize and prepare client risk assessments and periodic reviews within defined RBC guidelines, policies and procedures, using a risk based approach, in order to facilitate Senior Management decision and approval; Assign an appropriate risk rating to the bank’s clients in accordance with RBC’s risk rating methodology; Review, triage and assess alerts and referrals in accordance with RBC policies and procedures to determine if further investigation is required; Initiate and/or execute due diligence to determine whether an EDD review is required and if warranted, ensure the required information / documents have been received in order to understand the extent of the client relationship; File Suspicious Transaction Reports (STR) when Reasonable Grounds to Suspect (RGS) is met; Manage Relationships and Collaborate with Service Partners Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures; Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained; Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner; Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational, and legal risk exposure to RBC; Accountability and Personal Development Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Manager/ Senior Manager as required; Complete mandatory RBC training on a timely basis and maintain current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role; Where applicable, engage in continuous learning on product risk; Align with best practices communicated through feedback from Managers, Senior Managers, or other key stakeholders related to quality, process & procedure, etc.;. Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required; Ensure timely and accurate completion of worksheet, reports and tools pertaining to tracking of workflow and data analysis; Ensure assigned work is reviewed and completed within appropriate timelines and set benchmarks and that quality assurance feedback is understood and applied; Ensure risk assessment reports and required supporting information is documented and maintained in accordance with RBC policies and procedures; Adhere to RBC Code of Conduct and privacy principles; Manage Regulatory Risks Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements; Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures; Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies; What do you need to succeed? Must-have Diploma/Bachelor’s degree in Business, Finance or related discipline preferred. Language skills (e.g. French, Dutch, Cantonese, Mandarin). Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates. Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors) Experience working in law enforcement or the financial sector or financial regulatory oversight. Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above). Strong investigative and problem solving skills. Strong analytical aptitude and risk mindset Highly developed organizational skills and the ability to work within strict deadlines. Ability to work under pressure of tight deadlines, multiple tasks and quick decision. Excellent interpersonal skills. Strong written and oral communication skills. Nice-to-have CAMS Designation CSC or equivalent (for Capital Markets) What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities. A world-class training program in financial services. A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded. Job Skills Anti-Money Laundering (AML), Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Fraud Risk Management, Group Problem Solving, Internal Controls, Operational Integrity, Process Management

Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-07-08

Application Deadline: 2025-08-08

Note

:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above I

nclusion

and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

jobs.rbc.com .

#J-18808-Ljbffr

Manager, High Risk Client Management Royal Bank of Canada Putrajaya, Malaysia

Job Summary

Oversees day-to-day operations of one or more business units of the corporation's Anti-Money Laundering function, including compliance with external international regulations. Manager with HR responsibility. Typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees.

Job Description

• Developing and implementing strategies for all activities relating to one or more business units regarding business conduct and ethical relationship standards.
• Providing advice and interpretation of Anti-Money Laundering and Anti-Terrorist Financing compliance, including corporate policies and procedures to assigned business unit or units.
• Managing the investigation process for alleged violations.
• Overseeing development of relevant programs to ensure compliance and reduce risk.

Job Skills
Anti Money Laundering Training, Business Perspective, Communication, Decision Making, Financial Regulation, Interpersonal Relationship Management, Operational Integrity, Organizational Governance, Process Management, Strategic Thinking

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-14

Application Deadline:

2025-08-30
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

#J-18808-Ljbffr