What Jobs are available for Client Experience in Malaysia?

Overview

We’re currently looking for a high caliber professional to join our team as

Trainer, CitiService Client Experience

(Internal Job Title: Customer Svc Intmd Analyst -

C11 ) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. This is an intermediate-level position responsible for enhancing client’s adaptability of Digital platforms. The overall objective of this role is to address external customer’s training requirements and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner. Responsibilities

Deliver training to clients on usage of Citi's in-house digital platform - CitiDirect. Ensure new customers are installed and trained on all our suite of products. Cooperate with internal and external cross-functional partners to deliver superior client experience. Ensure training requests are executed timely and dealt within the given deadline. Ensure adherence of process standards and execution in line with KPIs. Qualifications / Requirements

Minimum Bachelor’s Degree, preferably in Finance / Business or related 3-5 years of customer service experience in managing client relationships required with knowledge of Cash, Electronic Banking and/or Trade Previous training experience preferred Fluent English speaker, additional languages, particularly Mandarin or Cantonese would be an advantage Demonstrated project management and organizational skills to prioritize multiple tasks Clear and concise written and verbal communication Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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We’re currently looking for a high caliber professional to join our team as

Trainer, CitiService Client Experience

(Internal Job Title: Customer Svc Intmd Analyst -

C11 ) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. This is an intermediate-level position responsible for enhancing client’s adaptability of Digital platforms. The overall objective of this role is to address external customer’s training requirements and serve as single point of contact for receiving and managing client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner. Responsibilities

Responsible for delivering training to clients on usage of Citi's in-house digital platform - CitiDirect. Ensure new customers are installed and trained on all our suite of products. Cooperate with internal and external cross‑functional partners to deliver superior client experience. Ensure training requests are executed timely and dealt within the given deadline. Ensure adherence of process standards and execution in lines with set with KPIs. Requirements

Minimum Bachelor's Degree, preferably in Finance / Business or related 3-5 years of customer service experience in managing client relationships required with knowledge of Cash, Electronic Banking and/or Trade Previous training experience preferred Fluent English speaker, additional languages, particularly Mandarin or Cantonese would be an advantage Demonstrated project management and organizational skills to prioritize multiple tasks Consistently demonstrate clear and concise written and verbal communication Consistently deliver high‑quality client experience with a focus on building client relationships and achieving quality results Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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# For additional information, please review .# Trainer, CitiService Client ExperienceThis is an intermediate-level position responsible for enhancing client's adaptability of Digital platforms. The overall objective of this role is to address external customer's training requirements and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner.**Responsibilities:*** Responsible for delivering training to clients on usage of Citi's in-house digital platform - CitiDirect.* Ensure new customers are installed and trained on all our suite of products.* Cooperate with internal and external cross-functional partners to deliver superior client experience.* Ensure training requests are executed timely and dealt within the given deadline.* Ensure adherence of process standards and execution in lines with set with KPIs.**Requirements:*** Minimum Bachelor's Degree, preferably in Finance / Business or related* 3-5 years of customer service experience in managing client relationships required with knowledge of Cash, Electronic Banking and/or Trade* Previous training experience preferred* Fluent English speaker, additional languages, particularly Mandarin or Cantonese would be an advantage* Demonstrated project management and organizational skills to prioritize multiple tasks* Consistently demonstrate clear and concise written and verbal communication* Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results---**Job Family Group:**Customer Service---**Job Family:**Institutional Customer Service---**Time Type:**Full time---**Most Relevant Skills**Please see the requirements listed above.---**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.---*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.*

*View Citi’s

and the

poster.*We’re currently looking for a high caliber professional to join our team as **Trainer, CitiService Client Experience** (Internal Job Title: Customer Svc Intmd Analyst - **C11**) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. #J-18808-Ljbffr

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese to work with clients from Hong Kong
+ Fresh graduates are encouraged to apply
+ Able to work in Cyberjaya (On-site)
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Executive recruitment company Monroe Consulting Group's

BPO & Shared Services Division

is recruiting on behalf of a leading multinational outsourcing provider supporting US-based clients.

Job Summary The Trainer will be a key member of the Learning & Development function, reporting to the Training Manager. This role is responsible for delivering onboarding programs, conducting skills-based training, and supporting continuous learning initiatives for new and tenured customer support associates. The winning candidate will design learning modules, run assessments, provide coaching, and ensure teams are equipped with the communication skills, product knowledge, and service excellence required to meet US client standards.

Job Description

Deliver onboarding, process, product, and soft-skills training for new hires supporting US customers.

Conduct refresher, upskilling, and transition training for existing support teams.

Customize training materials to align with US culture, client requirements, SLAs, and communication style.

Develop and enhance training content (manuals, presentations, e-learning modules, role plays, and simulations).

Assess trainee performance through quizzes, mock calls, and live evaluations, certifying readiness for production.

Provide coaching and feedback to address skill gaps and drive performance improvements.

Collaborate with Operations, QA, and HR to identify training needs and support performance enhancement plans.

Maintain training records, reports, and documentation in accordance with company standards and compliance requirements.

Support knowledge base updates and contribute to continuous improvement of the training framework.

Conduct virtual and in-person training sessions using LMS and digital training tools.

Job Requirements

Bachelor's Degree in Communications, Education, Business, or any related field.

Minimum 2-3 years of experience as a Trainer in a BPO/customer support environment, ideally with US client exposure.

Strong facilitation and presentation skills with excellent command of spoken and written English.

Experience using LMS platforms and virtual training tools (Zoom, MS Teams, etc.).

Good understanding of customer support KPIs (AHT, CSAT, QA) and contact center environment.

Analytical mindset with the ability to measure learning effectiveness and training ROI.

Willing to work according to US shifts.

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About the company Randstad is partnering with a leading independent specialist insurance brokerage operating across the globe, and we are looking for a dedicated Treaty Client Support professional to be the operational backbone of our reinsurance division. This is a critical role that requires you to combine deep technical knowledge with exceptional client support. You will be instrumental in ensuring all reinsurance placements-from complex wordings to strict market compliance-are executed flawlessly, providing our clients with absolute contract certainty. What You'll Be Doing:

Technical Documentation & Wording: Take ownership of preparing and finalizing all client and market documentation, including Market Reform Contracts (MRCs), policies, slips, and wordings clauses. This involves developing bespoke wordings for clients and ensuring every agreed-upon change is precisely incorporated into the final contracts.

Placement & Processing Support: Ensure the timely and complete closing of market documentation, strictly adhering to Premium Payment Warranty (PPW) provisions and contract certainty deadlines. You will manage data input, coordinate submission via Xchanging, and monitor signings using automation platforms (e.g., PPL).

Renewal Management: Initiate and diligently track impending renewals, gathering necessary information in a timely manner to enable terms to be secured and firm orders to be placed.

Quality Control & Compliance: Perform meticulous quality control checks on all documentation prior to broking. You will liaise closely with compliance teams to ensure all regulatory procedures are followed.

Resolution & Advisory: Act as a technical resource, monitoring and resolving complex contractual issues and technical questions raised by clients, markets, and internal teams. You will also provide suggestions on how client coverage can be strategically enhanced.

Team Collaboration: Liaise seamlessly with Account Executives and client-facing teams to gather necessary information, and assist with tender presentations and the creation of endorsements/MTAs.

Key Requirements: Experience: Prior experience in a technical, processing, or slip production role is highly desirable, especially if you have experience with reinsurance treaty business. Experience undertaking renewals is a strong advantage.

Skills: Exceptional attention to detail, strong organisational and documentation skills, and proficiency in Microsoft Office.

If you are ready to apply your technical expertise at the heart of the international reinsurance market, where accuracy and strategic support are paramount, we encourage you to apply.

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Talent Acquisition Specialist | Recruiting for Tech and Business Professional Services

Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with operations in Singapore, Hong Kong, and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly to our office in Singapore and our clients in Singapore. We are also the innovation center for the development of Human Resource management application solutions. GROW PROGRAMME At Stone Forest, we recognise that great people make a great organisation. We value our people and envisage developing each individual to their fullest capacity and performance. We believe in Grow People to Grow Business. Every employee will be immersed in our “GROW programme” which comprises a formalised structure framework to support your professional and personal growth and help you realise your talents and leadership potential. Responsibilities Provide first level support to customers via telephone, email and online chat. Respond to customer enquiries and escalates complex issues to the L2/L3 team to ensure prompt support and SLA. Document client interactions and technical issues in the support ticketing system on a timely manner. Track and report on overall quantity and type of help desk requests and resolutions. Monitor and manage the client support queue, ensuring timely resolution of all issues. Participate and work closely with developers for ongoing testing of system issues and product improvements. Assist in end user training and workshops, including maintaining up to date training manuals and user guides. Maintain a high level of customer satisfaction by ensuring all inquiries are handled professionally and efficiently. Perform other related duties as assigned. Job Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience (min 2 years) in a customer support role, preferably in a software or HRMS environment. Applicants who can commence work immediately will be an advantage. Required Skills MUST HAVE Strong work ethic, takes ownership of tasks, works independently with minimal supervision, and delivers on responsibilities effectively. Basic understanding of system configurations and user workflows for HRMS modules, including payroll, leave, claims, timeclock, employee self‑service and etc. Basic understanding of system testing procedures, including test planning, execution, and reporting, to work collaboratively with developers. Technical Troubleshooting & Problem Solving: Good analytic skill. Ability to identify, diagnose, and effectively resolve system issues using analytic thinking, incorporating data analysis and logical reasoning to thoroughly understand the problem and propose solutions based on all relevant facts. GOOD TO HAVE Good written and verbal communication skills in English. Demonstrates patience, empathy, and a positive attitude while staying focused and concise to resolve problems efficiently. Proficiency in documenting and tracking technical issues in ticketing systems. Familiarity with tools for monitoring and managing support queues (ticketing systems, chat systems). Why Join Us Birthday leave policy. Self‑certified sick leave policy. Easy office access via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit). Open culture and team‑centric environment. Continuous training & development – technical & soft skills. Seniority level

Mid‑Senior level Employment type

Full‑time Job function

Human Resources and Information Technology Industries

Accounting, Business Consulting and Services, and Outsourcing and Offshoring Consulting

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Join to apply for the

Senior Client Support Specialist

role at

Ethixbase360 Join to apply for the

Senior Client Support Specialist

role at

Ethixbase360 Direct message the job poster from Ethixbase360 Jack of All Trades | People Partner | Transforming Culture

Job Summary With a mission to provide unwavering support, expert guidance, and rapid issue resolution, our Client Support team ensures that clients have a seamless and rewarding experience. From first contact to issue resolution, this team embodies our dedication to client success, striving to exceed expectations and foster lasting relationships. With a focus on quality, communication, and collaboration, the Client Support team plays a vital role in our company's mission to empower and delight our clients. As a Senior Client Support Specialist at Ethixbase, you will take on a leadership role within our client support department. You will use your expertise to provide advanced support to clients, mentor junior support specialists, and contribute to the continuous improvement of our support processes. This position primarily involves front-line support, encompassing 1st and 2nd Line support responsibilities. The key functions include providing assistance to both Ethixbase internal and external stakeholders effectively utilizing and managing the deployed EB platforms. Specific duties comprise addressing inquiries related to platform usage, resolving issues that do not necessitate product modifications, crafting detailed defect reports for platform-related issues, and initiating, as well as maintaining ownership of support tickets that are ultimately resolved by the 3rd Line Support Team (technical team). Moreover, in your capacity as a senior team member, you will play a pivotal role in onboarding and mentoring junior colleagues. This entails not only enhancing your own expertise in both product and due diligence domains but also actively contributing to the documentation of these areas for the benefit of your peers. Furthermore, you will be responsible for maintaining consistent updates and effective communication with the rest of the organization regarding all aspects of Client Support. Key Responsibilities Advanced Support: Provide expert-level support to clients, resolving complex issues and escalations that require in-depth knowledge of our products and services. Ownership: Own resolution of mainly but not only 2nd Line queries by taking tickets within the agreed first response timescales, work with other team members to see the tickets completed within the agreed SLA’s. Escalate appropriately within the Support team to the 3rd Line team, and through line management for high severity issues. Product Knowledge and Continuous Learning: Develop a deep understanding of our products/services to provide accurate and insightful information to clients and colleagues, as well as end to end training to the users of the platform. Update your knowledge and proactively keep up to date with the latest development in the Ethixbase product suite. Make line management aware of personal development goals. DD Landscape: Acquire a comprehensive understanding of the due diligence landscape, enabling you to gain insights into clients' perspectives and their objectives in relation to their roles and responsibilities. Mentorship: Act as a mentor to junior support specialists, providing guidance, training, and support to help them excel in their roles. Process Improvement: Identify areas for process improvement within the client support department and collaborate with the team to implement changes that enhance efficiency and effectiveness. Client Feedback: Act as a point of contact for escalated client concerns, using your advanced skills to address and resolve issues to the client's satisfaction. Training and Development: Develop training materials and provide ongoing training to support specialists, ensuring they stay current with product updates and best practices. Data Analysis: Analyze client support data and trends to identify opportunities for service improvement and product development and work closely with the relevant teams (Product, AMs, CSMs, etc.). Cross-Functional Collaboration: Collaborate with other departments, such as product development and sales, to communicate client feedback and contribute to product improvements. Lead by Example: Set a high standard for client support excellence and serve as a role model for the support team. Compliance: Fulfilling the role in a manner that is consistent with all applicable laws and regulations and the long-term prosperity of the business. Qualifications Bachelor's degree in a relevant field is preferred. Minimum of 3 years of experience in client support or a related role. Proven track record of successfully resolving complex client issues and escalations. Strong leadership and mentorship skills. Exceptional communication skills, both written and verbal in English. Proficiency in using CRM software and support ticketing systems. Analytical mindset with the ability to use data to drive improvements. A passion for client service and dedication to ensuring client satisfaction. What else do you need to know This role sits within the Client Support, reporting directly to the Client Support Team Manager. The role will work alongside Global Product and Technology Team. This job description does not provide all the duties and responsibilities for this role. It is expected the role holder will undertake duties as needed and directed by the manager and the company. We provide competitive compensation and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and positive attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. Please visit our website to learn more: Seniority level Associate Employment type Full-time Job function Customer Service, Public Relations, and Consulting Legal Services, Research Services, and Software Development Referrals increase your chances of interviewing at Ethixbase360 by 2x Get notified about new Client Support Specialist jobs in Penang, Malaysia. (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

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