179 Client Engagement jobs in Malaysia

Job Description

Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers.

The Partner Relations team is the bridge between IT and the Partners/clients they support. It was established to ensure that current and potential clients are receiving a clear and accurate message about the advantages and availability of our technology offerings, as they are ever-evolving.

The team has individuals based in various regions to provide broad geographical coverage and you will report to the Partner Relations Director.

How you will make a difference as a Partner Relations Manager at Fragomen:

As someone skilled at communicating technical concepts to all levels at client organizations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap.

In the role, you will be responsible for:

Understanding and Presenting Technology

• Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business.

• Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.

• Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology.

• Becoming a subject matter expert of the tools being demonstrated.

Strategic Relationship Management:

• Develop and maintain relationships with clients and partners.

• Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.

• Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).

Client Satisfaction and Retention:

• Monitor client satisfaction and address any issues or concerns in a timely and effective manner.

• Help reroute client-specific tech service escalations and manage incidents.

• Proactively identify opportunities to add value and improve the client experience.

• Collaborate with internal teams to ensure that client expectations are met and exceeded.

Cross-functional Collaboration:

• Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.

• Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise.

Let's talk if you have the following qualifications and experience:

• Degree qualification with at least 3 years of relevant experience in client account management, management consulting or immigration consultancy background.

• Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions.

• Strong presentation skills and proven track record of successful presentations.

• Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.

• Experience creating documentation and presentations.

• Enjoy working within a cross functional team and have the people and communication skills required to do that well.

• Quickly learn complex concepts and technologies.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

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Job Description Fragomen is recognized as the world's leading immigration services provider. Immigration is not just a practice area within our firm - it is our only practice. We provide comprehensive immigration services for short- and long-term international assignments, permanent transfers and the local hire of foreign workers. The Partner Relations team is the bridge between IT and the Partners/clients they support. It was established to ensure that current and potential clients are receiving a clear and accurate message about the advantages and availability of our technology offerings, as they are ever-evolving. The team has individuals based in various regions to provide broad geographical coverage and you will report to the Partner Relations Director. How you will make a difference as a Partner Relations Manager at Fragomen: As someone skilled at communicating technical concepts to all levels at client organizations, you will be an integral part of the acquisition and retention of client relationships. Because you will be in contact with many of the firm's clients, you also will be an important conduit to the product team in ensuring the voice of the client is heard. As such, your input will be important to the firm's overall technology strategy and roadmap. In the role, you will be responsible for: Understanding and Presenting Technology Representing the firm's state-of-the-art client-facing technologies to current and potential clients through presentations, demonstrations, and communications through your own book of business.

Continually and proactively gathering information from developers, designers, and product managers about new features, functionality, and upcoming product changes.

Delivering product information in a compelling way to promote usage and adoption of the Firm’s technology.

Becoming a subject matter expert of the tools being demonstrated.

Strategic Relationship Management: Develop and maintain relationships with clients and partners.

Understand the strategic objectives and priorities of clients and partners and align technology offerings to meet their needs.

Participate in the development of proposals, presentations, and other materials to support business development efforts (e.g., RFPs).

Client Satisfaction and Retention: Monitor client satisfaction and address any issues or concerns in a timely and effective manner.

Help reroute client-specific tech service escalations and manage incidents.

Proactively identify opportunities to add value and improve the client experience.

Collaborate with internal teams to ensure that client expectations are met and exceeded.

Cross-functional Collaboration: Work closely with internal stakeholders, including product development, operations, and customer support teams, to ensure alignment and coordination in delivering value to clients.

Serve as a liaison between clients and internal teams, facilitating communication and resolving any conflicts or issues that may arise.

Let's talk if you have the following qualifications and experience: Degree qualification with at least 3 years of relevant experience in client account management, management consulting or immigration consultancy background.

Strong business acumen who can: understand the various teams across Digital, communicate effectively with clients, demonstrate operational knowledge, and build connections across other corporate functions.

Strong presentation skills and proven track record of successful presentations.

Experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences.

Experience creating documentation and presentations.

Enjoy working within a cross functional team and have the people and communication skills required to do that well.

Quickly learn complex concepts and technologies.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

#J-18808-Ljbffr

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with the Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• BA/BS degree required
• Minimum three years’ account managing experience within an advertising agency or related industry.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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Department: Client & Business Leadership Last Updated: 8/11/2025 Requisition ID: 11432 Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with the Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client’s expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• Minimum three years’ account managing experience within an advertising agency or related industry.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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A leading national law firm is seeking a Senior Client Engagement Manager to join their growing team. This role will support the development of key Public Sector client relationships and the overall direction of the practice. This is a client-facing role to deliver profitable growth and works closely with teams across the firm, to support the delivery of sector specific marketing initiatives.

The Responsibilities:

• Collaborate with internal stakeholders to manage contracts and reports for Key Clients.
• Develop strategic client development plans, and conduct client team meetings to share knowledge and identify cross-selling opportunities.
• Utilise the CRM system to share client insights, tools and best practice.
• Work closely with the Client Engagement team to implement a client management programme, to support the management of all clients of the firm.
• Develop relations between the client’s business and across the firm in order to improve client relationships.
• Analyse client relationships to identify areas of improvement and issues of importance to key clients.
• Conducting meetings to review relationships and manage follow up actions.
• Leading on panel reviews and sharing relevant clients with those working on other sales opportunities.

The Candidate:

• Previous experience in client management and/or business development within a Legal or Professional Services firm.
• Experience in managing bids with proven stakeholder and project management.
• Understanding of wider business issues and able to add value to the client development / BD process.
• Knowledge of the Public Sector (Advantageous).

Please note : Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

The Recruitment Process – How to get it right!

The cost and time spent recruiting can vary dramatically depending on the recruitment process you adopt. It’s important to know how to get the most out of your recruitment specialists (…)

Providing executive recruitment, search and career coaching for legal professionals as well as business development, marketing, events, PR and communications professionals.

London

0207 118 3003

New York #J-18808-Ljbffr

We are looking for passionate and client-service oriented individuals to join our House as a Boutique Client Engagement Expert ! Your mission is to Elevating client experience to develop long-term loyalty of clients with the brand. You will play a key role in cultivating a client-centric culture within the boutique and across all Fashion Advisors by constantly advocating the importance of client engagement and by helping to strengthen Fashion Advisors’ skills at Clienteling, equipping them with maximum information about existing and future clients.

You will play key role to implement and initiate Client Strategy in order to achieve Marketing’s objectives and goals for Boutique level. You will also have to bridge with the Marketing team to provide insights and build on client intelligence in order to define the right client engagement actions to attract and retain them.

What impact you can create at Chanel

Promote a client-centric culture within the Boutique

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.

• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.

• Supports Boutique Management in sustaining Client Service Values as a mindset.

• Act as a champion for iCoco (Internal Client’s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele

• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.

• Luxury Fashion competition awareness: proactively seek out competitors’ information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.

Support Boutique Management to implement client strategy at boutique level

• Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.

• Holds regular meetings with Marketing team to bridge Office and Boutique updates.

• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.

Client Development

• Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client’s performance.

• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.

• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients’ portfolio

• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor’s portfolio

Basic Customer Experience Management (CEM) Analysis

• Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.

• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.

You are energised by

• Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.

• Leading and delivering business impacts by your expert and support to both staff and clients.

What you will bring

• At least 3 years’ experience in Customer Relation Management (CRM)/ Customer Experience Management (CEM)

• Experience in Luxury Fashion is a strong advantage.

• Proven track record of effective implementation of a client engagement strategy

• Excellent communication in English, able to adapt communication style to suit with different audiences.

• Deep interest in building client relationships with service-oriented mindset

• Passion for luxury fashion, strive for excellence with constant drive for innovation and eye for details.

• Well groomed, with a pleasant and dynamic personality

• Able to withstand retail working hours and work on weekends and public holidays.

What Chanel can offer you

• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.

• Ongoing training and development to enhance your skills and knowledge.

• A supportive team environment where your contributions are valued.

• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

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Location: South West

Salary: Market Rate

Salary band: Market Rate

Contract type: Permanent

Date posted: 07/08/2024

Blue Legal has partnered with an award-winning national law firm seeking a Client Development Manager. You will develop and enhance relationships with key Public Sector clients, driving growth and influencing the firm’s Public Sector practice, working closely with Client Relationship Partners and supporting teams.

The Responsibilities:

• Liaise with key stakeholders to develop and deliver strategic client development plans.
• Conduct regular client team meetings to share knowledge, identify cross-selling opportunities, and plan client development activities.
• Work with the wider team to ensure delivery of contractual requirements for key clients.
• Share insights and tools via the client intelligence portal and CRM system.
• Support the rollout of a robust client management programme, including client listening initiatives.
• Promote client-related work across the firm through internal communications.
• Broaden client relationships across the firm and clients’ businesses.
• Develop hot topics and legal/sector insights relevant to key clients.
• Manage relationship review meetings, including research, setting agendas, and follow-up actions.
• Promote client-related work through external channels such as the website, social media, and PR activities.

The Candidate:

• Proven track record in client management and business development within professional services.
• Experience managing major bids with stakeholder and project management skills.
• Enthusiastic, confident, proactive, persistent, and robust.
• Public Sector experience is advantageous but not essential.

Please note: Only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a relevant high-profile Agency or Association will be considered. Applications outside these sectors will not be accepted.

Blue Legal offers employment services for both permanent and temporary roles.

The Recruitment Process – How to get it right!

Recruitment costs and time vary depending on the process adopted. It’s important to optimize your recruitment efforts with our specialists.

We provide executive recruitment, search, career coaching, and support for legal, business development, marketing, events, PR, and communications professionals.

London

0207 118 3003

New York #J-18808-Ljbffr

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

KEY RESPONSIBILITIES:

• Key account representative for Agency and Client
• Services Client on day-to-day basis to ensure all deliverables are met
• Builds and maintains good relationships with the Client
• Works with Account Director to develop long and short-term marketing and advertising initiatives
• Helps Client evaluate effectiveness of marketing and advertising programmes and monitors competitive activities and plans appropriate response/action
• Works with Creative team to ensure creative development is on strategy and meets Client's expectations / standards
• Keeps senior management fully informed of account activity and development including client issues
• Manages overall budget and account profitability including monthly internal account reconciliation
• Works with Creative team to ensure creative development is on strategy and meets Client's expectations / standards
• Any other reasonable duties, functions or responsibilities assigned to you from time to time

REQUIRED SKILLS:

• Able to present and sell Agency thinking and work
• Solid presentation and project management skills
• Excellent interpersonal and relationship-building skills with clients
• Knowledge of all agency functional areas in order to monitor, evaluate and impact the quality of work from strategy development to the finished product (this includes production, media, research, etc.)
• Strong verbal and written communication skills

PREFERRED QUALIFICATIONS:

• BA/BS degree required
• Minimum three years' account managing experience within an advertising agency or related industry.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr

Home Client Engagement Executive – Bristol

Client Engagement Executive – Bristol

A leading national law firm is seeking a Client Engagement Executive to join their team based in one of their UK offices. The role-holder will support and work closely with the Client Relationship teams and Business Development Managers to find new ways to build stronger client relationships and drive growth for the firm. This position offers an excellent opportunity for someone seeking their next career step, within a firm dedicated to training and development, offering flexibility and other benefits.

The Responsibilities:

• Support the Key Account and Client Listening Programmes.
• Assist in organizing internal client meetings.
• Conduct client research and create supporting documents and presentations.
• Support the delivery of client feedback through surveys, interviews, and reports.
• Help organize and deliver client and hospitality events.
• Manage the intranet and Client Programme information.
• Assist with client-focused internal and external communications.

The Candidate:

• Experience within a professional services environment.
• Knowledge of InterAction or other CRM systems.
• Excellent organizational skills with the ability to multi-task.
• Meticulous attention to detail, along with strong writing and creative skills.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a high-profile relevant Association or Agency will be considered. We regret that applications outside of these areas will not be accepted.

Blue Legal provides employment agency services for permanent roles and employment business services for temporary roles.

The Recruitment Process – How to get it right!

The cost and time spent on recruitment can vary significantly depending on the process adopted. It’s important to understand how to maximize your recruitment efforts with the help of your specialists (…)

London

0207 118 3003

New York #J-18808-Ljbffr