What Jobs are available for Client Assistance in Malaysia?

Overview

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to join our team! In this role, you’ll be the key person ensuring that every customer enjoys a positive and professional experience with us from their first inquiry to after-sales support. You’ll handle customer feedback, assist with service appointments and work closely with our sales and service teams to maintain strong customer relationships. If you’re passionate about people, have excellent communication skills and love going the extra mile to make customers happy, we’d love to hear from you! Key Responsibilities Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership Handle customer’s concern, analyse root cause and take improvement activities Ensure all customers’ voice is promptly reported to dealer management Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System Ensure customer database is updated in timely manner and always protected through constant monitoring To ensure compliance to customer data utilization by dealer management and Honda Malaysia Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD) Coordinate First 1K PMSS activity with Sales Requirements: Minimum Diploma in any field Excellent Telephony, Communication and Interpersonal skills Strong Language Skills Able to communicate effectively in English, Malay and local dialects Prepare simple report (if required) Customer Service Oriented and believes that “customers come first.” Competent in Microsoft Office (Word, Excel). Independent, high commitment, self-motivated and good problem solving. Wisma Mofaz, Damansara: Working hours: Mon – Sat (8:15am to 5:15pm)

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Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Make sure customers get all the information about the program.

Maintain good relationships with customers.

Get the feedback from customers to ensure they are satisfied with the service.

Analyze customer behavior and measure their impact on business outcomes to update strategies.

Maintain smooth communication with customers and promptly reply to their queries.

Respond to and resolve customer complaints quickly and efficiently.

Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.

Understand previous customer attitudes to better engage current customers.

Identify new and more cost-efficient communication channels with customers.

Identify the most efficient customer interaction approaches & prioritize them accordingly.

Keep customers updated about the latest collections & special offers in order to increase sales.

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Founded in 2015,

Woopa Travels

is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveler. The company manages the following leading tour operator brands:

Monster Day Tours, Lion Heartlanders , and

UBE —each specializing in innovative tour concepts that connect culture, history, and community in meaningful ways. We are looking for a driven and strategic

Sales & Customer Relations Senior Manager

to lead our dynamic sales team at Woopa Travels, focusing on our key brand —

Lion Heartlanders . Lion Heartlanders is a tour operator, and National Education solutions provider. We conduct tours and educational programmes focusing on Singapore’s heritage and culture. We create tour programs that focuses on The Singapore Story. Transform traditional tours into interactive activities that encourages active learning and ensure that our programs are deeply researched for factual content. In this role, you will spearhead our sales strategy and execution, build and coach a high-performing team, and drive revenue growth through purposeful partnerships and outreach. You will play a central role in connecting people to Singapore’s culture, history, and heritage through compelling programmes, while ensuring operational excellence and a strong customer focus. If you're passionate about Singapore, interested in making an impact through experiential learning, and have a proven ability to lead and scale sales teams, we’d love for you to join our mission in shaping how locals and visitors experience our city. Responsibilities ` Recruit, train, and manage a high-performing team of sales representatives. Provide strong leadership, setting clear goals and expectations and foster a positive and motivating work environment Devise and implement effective sales strategies to achieve revenue targets for Lion Heartlanders, including implemented targeted pricing strategies & promotions to drive sales while maximizing profitability Identify and qualify new sales channels and business opportunities through market research, networking and lead generation activities Address customer concerns and inquires promptly and professionally, and nurture strong relationships with key customers to ensure high satisfaction and loyalty Optimize sales processes by implementing best practices in sales methodologies & tools and continuously review and improve the sales process for efficiency. Monitor and analyze sales metrics, client preferences and market trends to identify improvement areas in sales strategy and product development Generate regular sales reports, providing insights and recommendations. Develop accurate sales forecasts and budgets. Conduct regular training sessions for product knowledge and selling skills. Stay informed about industry trends and share relevant information. Provide ongoing coaching and mentorship. Foster open communication within the team and across departments (i.e. operations, marketing) to ensure a seamless customer experience. Represent the sales team in leadership meetings. Monitor expenses and take corrective actions to meet financial targets. Effectively coordinate with finance team on invoicing, payment & financial matters. Ensure the sales team operates in compliance with policies and regulations. Provide guidance on ethical considerations and responsible selling practices. Address challenges promptly, developing creative solutions. Encourage a problem-solving mindset within the sales team. Stayed updated on industry trends, competitor's activities and marketing demands to shape informed sales decisions. Encourage a culture of innovation within the sales team. Compile quality weekly, monthly and quarterly reports on business development progress for management team and stakeholders, offering strategic recommendations for continuous growth Other ad-hoc duties as assigned Requirements Proven experience in sales leadership, ideally within the travel, education, or cultural sectors Track record of meeting and exceeding sales targets and driving strategic growth Skilled in recruiting, training, and managing sales teams with a motivational and hands-on approach Strong communication and relationship-building abilities with clients, partners, and internal teams Data-driven mindset with the ability to monitor sales metrics and translate insights into action Familiarity with CRM tools, sales processes, and performance tracking Passion for local culture, education, and community engagement Self-starter with a problem-solving attitude and collaborative spirit

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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment. Job Description

About the job To provide a positive and joyful shopping experience for all IKEA visitors and customers by practising fast, efficient and easy buying customer relations' processes.

Your assignment Follow and adhere to cash handling procedures to ensure the security of money handling. Contribute to the check-out action plan and take ownership for my part in its delivery. Manage the fulfillment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA. Tally articles and orders from the Merchandise Pick-Up (“MPU”) section. Create an Add-On sales order for customers who want to purchase delivery/ assembly/other services after checking out. Print and stick sticker labels onto all articles to be delivered correctly. Shrink wrap articles into individual groups and sort it by Transport Service Provider (“TSP”). Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery. Support the fulfillment of customers’ offline orders and other tasks as and when required. Contributing to the exchanges and returns action plan and taking ownership of my part in its delivery. To assist the supervisor in handling customer complaints positively and quickly. Listen to customers’ given feedback and pass it on to the manager. Working with the manager to identify solutions to resolve the root cause of customer’s returns. Using assigned levels of authorization to solve payment problems when they occur and recognize when there is a need to escalate an issue to someone with higher authorization. Qualifications

Possesses work experience in customer handling. A good team player with good communication and interpersonal skills. Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times; Independent, able to use and take personal initiatives to make considered decisions. Able to multitask and enjoy working in a fast-paced and future-oriented retail environment; Be passionate about customers and act to ensure a positive shopping experience; Willing to work on weekends, shift hours and Public holidays.

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Customer Relations Executive - JLPT N1/N2

About the job Customer Relations Executive - JLPT N1/N2

Company Background Our client is a management company that helps Japanese companies/expatriates manage health risks for their employees traveling or working abroad, like emergencies, checkups, and insurance. As they continue expand their business in Malaysia, they are actively hiring for Customer Relation Office / Admin Executive to join their team Job Description Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter during doctor consultation and health screening. Providing medical support to Japanese members including handle hospitals procedures, insurance claiming etc. Providing police reporting support as interpreter for Japanese customers who involve in car accident. Handling documents and data input computer system in Japanese & English. Provide general administrative and operational support for assigned task. Answering phone calls, handling email correspondence & ad-hoc duties. Requirements MUST HAVE minimum

JLPT N2 & above Graduates from Japanese University are highly encouraged to apply Fluent in Japanese and Good in English,Malay High interest in Japanese culture, to learn & have passion to adapt and interact with Japanese clients. Working hours - Monday to Friday 8am to 5pm Standby 24/7 - rotational shift (for urgent cases if needed to be there at location to assist Japanese Expats) - Overtime & Travelling allowance will be provided Basic Salary starting from RM5,000 - RM7,000 Parking Provided if self drive Travelling Allowance for those commute via public transport Medical Insurance Health Screening Medical check-up Yearly Increment Interested Candidates May Apply Online or email resume to mona(at)talentrecruit.com.my Only Shortlisted Candidates Will Be Notified

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Customer Relations Officer, IKEA Cheras (Part-Time) Full-time Department: Customer Relations

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Customers

I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.

My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.

I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.

I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.

I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.

I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escape an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.

I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.

I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.

I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.

Commercial/Business

I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability. I do this by:

Ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers'.

Understanding the importance of accurate stock inventory and how my own actions impact on this.

Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.

Contributing to my department’s action plan and taking ownership for my part in its delivery.

Listening to feedback from customers when it is given and passing this on to my manager.

Working with my manager to identify solutions to customer issues.

People

I am available to help and support colleagues when needed.

I actively work together with other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.

I value other colleagues ‘ways of working and I learn from those who work differently to me because I understand we are most effective when we work together and amplify each other’s efforts.

I share my knowledge with my colleagues and encourage them to do the same.

I keep my colleagues informed so that they can perform their roles effectively.

I am responsible for my own development and look to my manager to support me in improving my competence.

Financial

I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.

I have an overview of the store action plan and understand how the Customer Relations action plan supports this.

I know our daily and weekly service targets and this drives me to improve our service delivery.

I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.

I follow cash handling procedures to ensure the security of all monies received.

I continuously look for more effective ways of working to reduce costs.

Qualifications

Experience of working in a high volume and fast paced retail environment.

Ability to prioritise and organise own work to make efficient use of time available.

Experience of customer focus and customer service.

Good at quickly building rapport with people from different (cultural) backgrounds.

Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).

Ability to use and take personal initiatives and to make considered decisions.

Ability to work alone but also as a team player.

Common sense.

Attention to detail.

A flexible approach/open to change.

Computer literate.

Please apply by 30 October 2025

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Customer Relations Officer (i-Counter), IPC Shopping Centre

Full-time Department: Customer Relations GREAT place for shopping, leisure, and meetings for my family and friends; with a GOOD MIX of retail offerings that make every wish AFFORDABLE. Located at the heart of the upmarket and affluent Damansara neighborhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family, ranking in the top 10 worldwide for footfall. We are among the first in many shopping centres under Ikano Centre’s portfolio across Southeast Asia. IPC Shopping Centre is a family-friendly shopping destination that offers more than just shopping. It aims to create memorable experiences that encourage visitors to return repeatedly. Our goal is to bring bright smiles and laughter to our shoppers. Managing the Information Counter:

Operate the i-counter, assist customers with inquiries, and provide accurate information about the centre's activities. Manage and monitor all common facilities and areas to ensure they are in good condition and well-maintained. Oversee Family Friendly Services, including maintaining hygiene of Power Scooters, Wheelchairs, Baby Strollers, etc. Address customer and tenant complaints, follow up on feedback forms, and respond accordingly. Serve as the main liaison between tenants and management on daily operational matters. Distribute management correspondence, circulars, and information to tenants. Record lost and found items, and send unclaimed items to Security at the end of each day. Respond to injuries and accidents, escalating to the Duty Manager if necessary. Make general announcements over the public announcement system. Interact with customers, attend to queries and feedback promptly. Handle inquiries via phone, email, WhatsApp, etc., providing timely updates to customers and management. Manage redemption activities for Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives, including providing regular status updates to management. Conduct daily stock and inventory checks of premiums and report findings to the marketing department. Promote and educate customers about the benefits of the loyalty program to meet their needs. Support day-to-day operations of loyalty programs, CRM systems, EV charging stations, Traffas workpods, and RBBC, following SOPs and policies. Manage loyalty membership programs, promotional campaigns, activities, inventory, and reward redemption tracking. Oversee customer experience at EV charging stations, Traffas work pods, and handle RBBC inquiries, reporting to management and following up with customers. Conduct sharing sessions on customer service in coworker meetings. Coordination with Marketing Department:

Update supervisors on tenant promotions. Perform any ad-hoc duties as assigned. Minimum Qualifications and Skills:

Minimum SPM qualification or higher. Proficient in English and Bahasa Malaysia; additional languages are an advantage. Experience in customer relations, telemarketing, front desk, or related fields. Strong interpersonal skills. Team player with a pleasant personality and people skills. Ability to work in shifts, including weekends and public holidays.

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Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

Job Openings Customer Relations Executive (Japanese Speaking) - JLPT N1/N2 About the job Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

Company Background

The company is a management firm that assists Japanese companies and expatriates in managing health risks for employees working or traveling abroad. This includes handling emergencies, checkups, and insurance. Job Description

Serve as an interpreter during doctor consultations and health screenings for Japanese members. Provide medical support, including handling hospital procedures and insurance claims. Act as an interpreter for police reports, especially in cases of car accidents involving Japanese customers. Handle documentation and data entry in both Japanese and English. Provide general administrative and operational support for assigned tasks. Manage phone calls, emails, and other ad-hoc duties. Requirements

Must have JLPT N2 or above. Graduates from Japanese universities are encouraged to apply. Fluency in Japanese, good command of English, and knowledge of Malay. Strong interest in Japanese culture, with a passion for adapting to and interacting with Japanese clients. Working hours: Monday to Friday, 8 AM to 5 PM, with 24/7 standby on a rotational shift for urgent cases (overtime and travel allowance provided). Basic salary: RM4,500 to RM6,500. Parking provided (for self-driving). Travel allowance (for public transport commuters). Medical insurance, health screenings, and medical check-ups. Yearly salary increment. Handphone and overtime allowances. Candidates may apply online or send their resumes to

Only shortlisted candidates will be contacted.

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Company description GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.

Located at the heart of the upmarket and affluent Damansara neighbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA family that ranks in the top 10 worldwide for footfall. We are one of the first to many shopping centres under Ikano Centre’s portfolio across the Southeast Asian region.

IPC Shopping Centre is a family-friendly shopping destination that is more than just shopping. It is So Much More as there are more than just transactional experience. IPC is a place where people want to return to, over and over again. In IPC Shopping Centre, we strive to bring bright smiles and laughter to our shoppers.

Job description Managing the Information Counter:

To man the i-counter and assisting customers with enquiries and provide accurate information as well as activities happening in the centre.

To manage and monitor all common facilities and common area provided are in good condition and well maintained

To manage and monitor all Family Friendly Services e.g. maintain the hygiene of, Power Scooter, Wheelchair, Baby stroller, etc.

To ensure that all customer / tenant complaint is addressed to relevant department. Follow up on feedback forms and response.

To be the main liaison between tenants and the management on daily operational matters.

Distribute management correspondence / circular / information to tenant.

To record lost and found items in the centre, send to Security if not claimed at end of business day.

Respond to injuries and accidents in the centre, elevate to Duty Manager if not able to handle.

Making general announcement over the public announcement system.

Interacting with customers and attending to their queries and feedback

Attend to enquiries and requests from phone calls/e-mails/Whatsapp and etc in a professional and prompt manner, provide timely updates and responses to both customers and management.

Manage the redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives. This includes providing regular status updates to the management.

Conduct daily stock and inventory checks of all premiums, including reporting to the marketing department.

Recommend, promote and educate customers on the benefits of loyalty program to meet customers’ needs and objectives.

To familiarize with and support the day-to-day operations and administration of all loyalty programs through the CRM system, as well as EV charging stations, Traffas workpods, and RBBC, according to the SOP and policy.

Manage loyalty membership programs, promotional campaigns, activities, inventory allocation and tracking of reward redemption.

To manage the on-site customer experience at EV charging stations, Traffas work pods, and handle inquiries regarding RBBC. This includes reporting to the management team and following up with customers.

To conduct sharing sessions related to customer service in coworker meeting forums.

Coordination with Marketing Department:

Be alert and informed of all promotion activities and event happening in the centre.

Updating Supervisor on promotion offered by tenant.

Any ad-hoc duties as may be assigned from time to time.

Qualification

Minimum of SPM and above.

Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.

Experience in customer relation / tele-marketing / front desk / other related field.

Strong interpersonal skills.

Must be a team player, pleasant personality and a people person.

Able to work

on shift, weekend and public holidays.

More Information Please apply by 10-November-2025.

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