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Client Onboard Analyst
Kuala Lumpur, Kuala Lumpur
Citigroup
Posted 2 days ago
Job Viewed
Job Description
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges
The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities:**
+ Responsible for customer and stakeholders' interaction, documentation issuance, review and system setups.
+ Demonstrates high level of diligence, motivation and organizational skills.
+ Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
+ Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
+ Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams.
+ Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
+ Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
+ Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
+ Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
+ Embarks on continuous on the job training for end to end product knowledge.
+ Demonstrate a thorough understanding of client onboarding requirements and prerequisites for initiating account opening processes. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
+ Lead training and mentorship initiatives for new team members, fostering their growth and integration into the team.
+ Assume a leadership role in assisting the team leader to ensure the seamless operation and success of team initiatives.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Minimum 3 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
+ Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
+ Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
+ Proficient in Microsoft Office Applications.
+ Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities:**
+ Responsible for customer and stakeholders' interaction, documentation issuance, review and system setups.
+ Demonstrates high level of diligence, motivation and organizational skills.
+ Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
+ Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
+ Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams.
+ Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
+ Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
+ Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
+ Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
+ Embarks on continuous on the job training for end to end product knowledge.
+ Demonstrate a thorough understanding of client onboarding requirements and prerequisites for initiating account opening processes. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
+ Lead training and mentorship initiatives for new team members, fostering their growth and integration into the team.
+ Assume a leadership role in assisting the team leader to ensure the seamless operation and success of team initiatives.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Minimum 3 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
+ Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
+ Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
+ Proficient in Microsoft Office Applications.
+ Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Client Onboard Analyst
Kuala Lumpur, Kuala Lumpur
Citigroup
Posted 2 days ago
Job Viewed
Job Description
We are currently looking for a high caliber professional to join our team as Client Onboard Analyst 1 (Internal Job Title: Client Onboard Analyst 1 - C09) based in Kuala Lumpur. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.
**In this role, you're expected to:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Knowledge on opening accounts globally.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes.
+ Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Previous experience in Banking preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts
+ Customer communication experience (internal/external). Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).
+ Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.
+ Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.
**In this role, you're expected to:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Knowledge on opening accounts globally.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes.
+ Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Previous experience in Banking preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts
+ Customer communication experience (internal/external). Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).
+ Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines.
+ Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Client Onboard Analyst
Kuala Lumpur, Kuala Lumpur
Citibank (Switzerland) AG
Posted today
Job Viewed
Job Description
# For additional information, please review .Client Onboard Analyst page is loaded# Client Onboard Analystlocations:
Kuala Lumpur Selangor Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
At Citi, we get to connect millions of people across hundreds of cities and countries every day.
And we've been doing it for more than 200 years.
We do this through our unparalleled global network.
We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges
The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities:*** Responsible for customer and stakeholders’ interaction, documentation issuance, review and system setups.* Demonstrates high level of diligence, motivation and organizational skills.* Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.* Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.* Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams.* Determines new work procedures, analyzes complex and variable issues with significant departmental impact.* Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.* Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.* Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.* Embarks on continuous on the job training for end to end product knowledge.* Demonstrate a thorough understanding of client onboarding requirements and prerequisites for initiating account opening processes. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.* Lead training and mentorship initiatives for new team members, fostering their growth and integration into the team.* Assume a leadership role in assisting the team leader to ensure the seamless operation and success of team initiatives.* Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Minimum 3 years of experience in Documentation review, Account Maintenance and related Cash products preferred.* Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.* Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.* Proficient in Microsoft Office Applications.* Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).**Education:*** Bachelor’s/University degree or equivalent experience---**Job Family Group:**Customer Service---**Job Family:**Institutional Client Onboarding---**Time Type:**Full time---**Most Relevant Skills**Please see the requirements listed above.---**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.---*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.*
*View Citi’s
and the
poster.* #J-18808-Ljbffr
Kuala Lumpur Selangor Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
At Citi, we get to connect millions of people across hundreds of cities and countries every day.
And we've been doing it for more than 200 years.
We do this through our unparalleled global network.
We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges
The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities:*** Responsible for customer and stakeholders’ interaction, documentation issuance, review and system setups.* Demonstrates high level of diligence, motivation and organizational skills.* Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.* Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.* Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams.* Determines new work procedures, analyzes complex and variable issues with significant departmental impact.* Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.* Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.* Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.* Embarks on continuous on the job training for end to end product knowledge.* Demonstrate a thorough understanding of client onboarding requirements and prerequisites for initiating account opening processes. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.* Lead training and mentorship initiatives for new team members, fostering their growth and integration into the team.* Assume a leadership role in assisting the team leader to ensure the seamless operation and success of team initiatives.* Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Minimum 3 years of experience in Documentation review, Account Maintenance and related Cash products preferred.* Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.* Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.* Proficient in Microsoft Office Applications.* Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).**Education:*** Bachelor’s/University degree or equivalent experience---**Job Family Group:**Customer Service---**Job Family:**Institutional Client Onboarding---**Time Type:**Full time---**Most Relevant Skills**Please see the requirements listed above.---**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.---*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.*
*View Citi’s
and the
poster.* #J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Client Onboard Analyst
Kuala Lumpur, Kuala Lumpur
Citigroup Inc.
Posted 2 days ago
Job Viewed
Job Description
Overview
At Citi, we connect millions of people across hundreds of cities and countries. We provide a broad range of financial services and products to clients—from consumers to institutions—to help them meet opportunities and challenges. Citi’s Treasury and Trade Solutions (TTS) provides global solutions to drive clients' business forward while investing in innovation. We are looking for a high-caliber professional to join our team as Client Onboard Analyst (Internal Job Title: Client Onboard Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means we'll provide resources to meet your needs, empower you to make healthy decisions, and help manage your financial well-being to plan for your future. Responsibilities
Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day-to-day management of the account opening and maintenance processing, including in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, and delivers very high quality service to customers and internal partners. Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams. Determines new work procedures and analyzes complex issues with significant departmental impact. Consistent delivery of high-quality service to customers through meeting or exceeding customer expectations guided by service level agreements and efficiency/accuracy standards. Ensures awareness and full compliance with internal processes, regulations, policies, guidelines, procedures, and practices. Establishes and maintains close working relationships with clients and within the team to facilitate open and direct communication of issues, needs, queries, etc., to respond efficiently and professionally. Embarks on continuous on-the-job training for end-to-end product knowledge. Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer initiatives; monitors customer satisfaction and service levels, drives process changes, and provides innovative solutions to clients. Daily deliverables include routine and defined tasks while developing knowledge of the broader context of work. Appropriately assess risk in business decisions, safeguarding Citigroup, its clients and assets by driving compliance with laws and regulations, adhering to policy, applying ethical judgment, and escalating, managing, and reporting control issues with transparency. Qualifications
2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred. Demonstrated interpersonal skills, proactive team player but also able to work independently, with exceptional written and verbal communication skills. Highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go the extra mile. Proficient in Microsoft Office applications. Proficient in handling urgent and escalation cases and managing client and internal team expectations. Proficient knowledge of English (written and spoken). Education
Bachelor’s/University degree or equivalent experience Cit i is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr
At Citi, we connect millions of people across hundreds of cities and countries. We provide a broad range of financial services and products to clients—from consumers to institutions—to help them meet opportunities and challenges. Citi’s Treasury and Trade Solutions (TTS) provides global solutions to drive clients' business forward while investing in innovation. We are looking for a high-caliber professional to join our team as Client Onboard Analyst (Internal Job Title: Client Onboard Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means we'll provide resources to meet your needs, empower you to make healthy decisions, and help manage your financial well-being to plan for your future. Responsibilities
Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills. Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues. Performs day-to-day management of the account opening and maintenance processing, including in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, and delivers very high quality service to customers and internal partners. Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams. Determines new work procedures and analyzes complex issues with significant departmental impact. Consistent delivery of high-quality service to customers through meeting or exceeding customer expectations guided by service level agreements and efficiency/accuracy standards. Ensures awareness and full compliance with internal processes, regulations, policies, guidelines, procedures, and practices. Establishes and maintains close working relationships with clients and within the team to facilitate open and direct communication of issues, needs, queries, etc., to respond efficiently and professionally. Embarks on continuous on-the-job training for end-to-end product knowledge. Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer initiatives; monitors customer satisfaction and service levels, drives process changes, and provides innovative solutions to clients. Daily deliverables include routine and defined tasks while developing knowledge of the broader context of work. Appropriately assess risk in business decisions, safeguarding Citigroup, its clients and assets by driving compliance with laws and regulations, adhering to policy, applying ethical judgment, and escalating, managing, and reporting control issues with transparency. Qualifications
2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred. Demonstrated interpersonal skills, proactive team player but also able to work independently, with exceptional written and verbal communication skills. Highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go the extra mile. Proficient in Microsoft Office applications. Proficient in handling urgent and escalation cases and managing client and internal team expectations. Proficient knowledge of English (written and spoken). Education
Bachelor’s/University degree or equivalent experience Cit i is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
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3
Client Strategy Analyst
Kuala Lumpur, Kuala Lumpur
Fairview International School
Posted 4 days ago
Job Viewed
Job Description
Overview
Naluri is changing the way healthcare is delivered. A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers and ultimately, people on achieving a healthier lifestyle. Reach out to us to learn more! -- What you'll be doing
Execute the delivery of large-scale programmes with B2B clients according to set milestones and targets Support ideation on driving engagement and health outcomes for our clients Work in cross-functional teams across Tech, Operations and Business Development Support the tracking, analytics and reporting of programme metrics and outcomes Manage day-to-day liaison with external clients; actively participate in client meetings Support Client Strategy team in “groundwork”--creating decks, admin, logistics of programmes etc. -- What we’d love to have for the role include
Up to 3 years experience in a project management, management trainee or consulting role Strong organisational, interpersonal and client management skills A passion for change and strong drive for outcomes -- The most important parts of our culture are
Teams work together to decide what will give our customers the most value and how to accomplish it. Virtual or actual get togethers, lunch or evenings out. We encourage you to use that unlimited vacation days policy! (just don't let your team down!) Growing exponentially, learning extensively and unlocking potential and ambition "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big". -- The People
We have Scuba Divers, Cooks, Travelers, Photographers, Dancers, Museum Goers, Foodies, Explorers, Enigmatologists (yes, better Google that one!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, and every other variety of people. We have Family people, Single people, Happy people. Someone here is just waiting to be your friend! -- The sky is the limit. If you are driven and hungry to grow, you will learn from the best in the industry. Want to make an impact on the business and the people we serve? Bring your ideas to the table, plan and execute them, experience how they come to life and make our members healthier. -- Flexible Paid Time Off | Medical Insurance or Transportation Allowance | Free use of our digital healthcare app, giving you 24h access to medical experts | Free therapy sessions -- Ready to join
Think you have what it takes? Reach out to us today!
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Naluri is changing the way healthcare is delivered. A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers and ultimately, people on achieving a healthier lifestyle. Reach out to us to learn more! -- What you'll be doing
Execute the delivery of large-scale programmes with B2B clients according to set milestones and targets Support ideation on driving engagement and health outcomes for our clients Work in cross-functional teams across Tech, Operations and Business Development Support the tracking, analytics and reporting of programme metrics and outcomes Manage day-to-day liaison with external clients; actively participate in client meetings Support Client Strategy team in “groundwork”--creating decks, admin, logistics of programmes etc. -- What we’d love to have for the role include
Up to 3 years experience in a project management, management trainee or consulting role Strong organisational, interpersonal and client management skills A passion for change and strong drive for outcomes -- The most important parts of our culture are
Teams work together to decide what will give our customers the most value and how to accomplish it. Virtual or actual get togethers, lunch or evenings out. We encourage you to use that unlimited vacation days policy! (just don't let your team down!) Growing exponentially, learning extensively and unlocking potential and ambition "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big". -- The People
We have Scuba Divers, Cooks, Travelers, Photographers, Dancers, Museum Goers, Foodies, Explorers, Enigmatologists (yes, better Google that one!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, and every other variety of people. We have Family people, Single people, Happy people. Someone here is just waiting to be your friend! -- The sky is the limit. If you are driven and hungry to grow, you will learn from the best in the industry. Want to make an impact on the business and the people we serve? Bring your ideas to the table, plan and execute them, experience how they come to life and make our members healthier. -- Flexible Paid Time Off | Medical Insurance or Transportation Allowance | Free use of our digital healthcare app, giving you 24h access to medical experts | Free therapy sessions -- Ready to join
Think you have what it takes? Reach out to us today!
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4
Client Enablement Analyst
Kuala Lumpur, Kuala Lumpur
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Posted 14 days ago
Job Viewed
Job Description
Senior Technical Recruiter @ CLPS Global | Talent Acquisition, Recruitment Strategies The Client Enablement Analyst is responsible for the onboarding work of new clients in our backend system, providing excellent service in face of commercial team’s requests. Client Enablement Analyst will also work closely with the product/engineer team to share client’s feedback and improve user experience.
Responsibilities
Account configuration, including feature enablement and capability adjustment.
Pricing configuration, including customized pricing setup.
To collaborate with internal teams and channel partners for new merchant onboarding, identify the improvement space and optimize the workflow.
Qualifications
Related working experience in the payment industry or internet company.
Ability to rapidly understand new products and demonstrate adaptive problem‑solving skills.
Strong communication skills and customer service consciousness are required.
Office software skills.
Fluent in English and Mandarin Chinese.
Basic knowledge of JSON, Data analysis would be a strong plus.
Seniority level
Entry level
Employment type
Contract
Job function
Customer Service
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Responsibilities
Account configuration, including feature enablement and capability adjustment.
Pricing configuration, including customized pricing setup.
To collaborate with internal teams and channel partners for new merchant onboarding, identify the improvement space and optimize the workflow.
Qualifications
Related working experience in the payment industry or internet company.
Ability to rapidly understand new products and demonstrate adaptive problem‑solving skills.
Strong communication skills and customer service consciousness are required.
Office software skills.
Fluent in English and Mandarin Chinese.
Basic knowledge of JSON, Data analysis would be a strong plus.
Seniority level
Entry level
Employment type
Contract
Job function
Customer Service
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5
Client Management, Analyst
Kuala Lumpur, Kuala Lumpur
AIA Hong Kong and Macau
Posted 16 days ago
Job Viewed
Job Description
Client Management, Analyst page is loaded# Client Management, Analystlocations:
Kuala Lumpur, MY-AIA Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
JR-61247**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.***So if you believe in inspiring a better future, read on.***About the Role**Responsible for the relationships with assigned clients.Responsibilities* Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.* Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.* Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.* Arrange and participate in internal and external client debrief* Act as “door-opener” to Segment management team* Responsible for proposing new product or initiatives for Direct Clients* To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup* Involve in projects or initiatives that will further grow the overall CS businessRequirements* Possess a degree with business or equivalent.* Relevant working experience in commercial, client-facing role.* Possess strong presentation, planning, organization and analytical skills* Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.* Strong team player, adaptable and versatile in working style* Independent, energetic, passionate, proactive, performance driven*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*locations:
Kuala Lumpur, MY-AIA Malaysiaposted on:
Posted 30+ Days Ago #J-18808-Ljbffr
Kuala Lumpur, MY-AIA Malaysiatime type:
Full timeposted on:
Posted Todayjob requisition id:
JR-61247**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.***It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.**And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.***So if you believe in inspiring a better future, read on.***About the Role**Responsible for the relationships with assigned clients.Responsibilities* Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.* Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.* Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.* Arrange and participate in internal and external client debrief* Act as “door-opener” to Segment management team* Responsible for proposing new product or initiatives for Direct Clients* To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup* Involve in projects or initiatives that will further grow the overall CS businessRequirements* Possess a degree with business or equivalent.* Relevant working experience in commercial, client-facing role.* Possess strong presentation, planning, organization and analytical skills* Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.* Strong team player, adaptable and versatile in working style* Independent, energetic, passionate, proactive, performance driven*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*locations:
Kuala Lumpur, MY-AIA Malaysiaposted on:
Posted 30+ Days Ago #J-18808-Ljbffr
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6
Client Management, Analyst
Kuala Lumpur, Kuala Lumpur
AIA Hong Kong
Posted 16 days ago
Job Viewed
Job Description
About the Role
Responsible for the relationships with assigned clients. Responsibilities
Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets. Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost. Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience. Arrange and participate in internal and external client debrief Act as “door-opener” to Segment management team Responsible for proposing new product or initiatives for Direct Clients To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup Involve in projects or initiatives that will further grow the overall CS business Requirements
Possess a degree with business or equivalent. Relevant working experience in commercial, client-facing role. Possess strong presentation, planning, organization and analytical skills Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective. Strong team player, adaptable and versatile in working style Independent, energetic, passionate, proactive, performance driven Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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Responsible for the relationships with assigned clients. Responsibilities
Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets. Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost. Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience. Arrange and participate in internal and external client debrief Act as “door-opener” to Segment management team Responsible for proposing new product or initiatives for Direct Clients To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup Involve in projects or initiatives that will further grow the overall CS business Requirements
Possess a degree with business or equivalent. Relevant working experience in commercial, client-facing role. Possess strong presentation, planning, organization and analytical skills Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective. Strong team player, adaptable and versatile in working style Independent, energetic, passionate, proactive, performance driven Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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7
Client Services Analyst (KYC)
Kuala Lumpur, Kuala Lumpur
PERSOLKELLY Malaysia
Posted 13 days ago
Job Viewed
Job Description
This job is for a Client Services Analyst, ideal for fresh graduates! You will assist clients with applications, assess risks, and ensure compliance with company guidelines. It offers a great opportunity to start a professional career. Follow procedures to process new business/plan applications, enter detailed and accurate information, and create accounts using the company's software tools. Assess risks in accordance with company guidelines and Anti-Money Laundering (AML) requirements, and decide whether to accept, modify, or decline applications. Process all necessary
Know Your Customer (KYC)
and
Customer Due Diligence (CDD) . Evaluate products by assessing risks according to guidelines and regulations. Investigate information and escalate alerts promptly for further review. Liaise with the Regulatory Compliance Officer and other business units as needed. Inform clients about the status of their applications/requests. Follow up on requests for additions from existing clients. Handle incoming change requests. Ensure operational compliance with company standards and policies. Job Requirements
Qualifications: Open to fresh graduates with a degree! Candidates with at least 1 year of call center experience are welcome! Willing to work rotational shifts if required.
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Know Your Customer (KYC)
and
Customer Due Diligence (CDD) . Evaluate products by assessing risks according to guidelines and regulations. Investigate information and escalate alerts promptly for further review. Liaise with the Regulatory Compliance Officer and other business units as needed. Inform clients about the status of their applications/requests. Follow up on requests for additions from existing clients. Handle incoming change requests. Ensure operational compliance with company standards and policies. Job Requirements
Qualifications: Open to fresh graduates with a degree! Candidates with at least 1 year of call center experience are welcome! Willing to work rotational shifts if required.
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8
Client Relationship Analyst (Mandarin)
Petaling Jaya, Selangor
Agensi Pekerjaan JobScoper Sdn. Bhd.
Posted 16 days ago
Job Viewed
Job Description
Overview
Join to apply for the
Client Relationship Analyst (Mandarin)
role at
Agensi Pekerjaan JobScoper Sdn. Bhd. Responsibilities
Maintain compliance with standards and regulatory obligations, including those related to Money Laundering, Sanctions, and KYC. Contribute to and support the Bankâs initiatives in preventing money-laundering activities. Liaise with clients to obtain the necessary documents and information in line with internal procedures and local regulations. Assess documentation requirements and verify completeness during client engagements. Manage client files in accordance with established guidelines for data maintenance. Conduct risk assessments on sanctions, money laundering (ML), and terrorism financing (TF) for client profiles and transactions; identify red flags. Deliver high levels of customer satisfaction by meeting or surpassing expectations through adherence to service-level agreements and standards. Job Requirements
Must have experience in AML CDD in banking. Have the experience working in banking industry especially in the call center. Must can speak in English and Mandarin with fluent. 5 working days (Mon-Fri) Can Immediately start to work. Job Benefits
Provided training. 5 working days. Allowance provided. Near to LRT Station. EPF & SOSCO. Annual leave & Medical leave. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries: Human Resources Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Client Relationship Analyst (Mandarin)
role at
Agensi Pekerjaan JobScoper Sdn. Bhd. Responsibilities
Maintain compliance with standards and regulatory obligations, including those related to Money Laundering, Sanctions, and KYC. Contribute to and support the Bankâs initiatives in preventing money-laundering activities. Liaise with clients to obtain the necessary documents and information in line with internal procedures and local regulations. Assess documentation requirements and verify completeness during client engagements. Manage client files in accordance with established guidelines for data maintenance. Conduct risk assessments on sanctions, money laundering (ML), and terrorism financing (TF) for client profiles and transactions; identify red flags. Deliver high levels of customer satisfaction by meeting or surpassing expectations through adherence to service-level agreements and standards. Job Requirements
Must have experience in AML CDD in banking. Have the experience working in banking industry especially in the call center. Must can speak in English and Mandarin with fluent. 5 working days (Mon-Fri) Can Immediately start to work. Job Benefits
Provided training. 5 working days. Allowance provided. Near to LRT Station. EPF & SOSCO. Annual leave & Medical leave. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries: Human Resources Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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9