264 Client Analyst jobs in Malaysia

**About the Role:**
**Client Services Analyst**
**About us**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and
supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About the Job**
The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.
CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.
The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.
**Duties & Accountabilities**
+ Responsible for Client Relationship and Services for regional subscribers
+ Day-to-day service delivery to triResolve subscribers
+ Ensuring regional subscribers receive adequate training and support.
+ Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
+ Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
+ Work closely as part of a global team of Client Relationship and Services Client Manager.
+ Self-accountability in making sure that self is adequately trained and informed in supporting our services.
+ Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
+ Responsible for trial and pilot of triResolve services for prospects.
+ Participates in testing and Quality Assurance of new functionalities or fixes.
+ Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.
**Business Competencies**
**Education & Experience**
+ Bachelor Degree, preferably in Banking and Finance
+ More than 2 years of experience of working in Back/Middle office functions
+ Experience in Collateral Management team or triResolve is advantageous
+ Customer relationship skills
**Management Requirements**
+ No applicable
**Personal Competencies**
+ Strong communication skills (verbal and written English)
+ A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
+ Good team player and quick self-motivated learner
+ Basic knowledge in coding would be beneficial
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 317762
**Posted On:** 2025-07-25
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About the Job

The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients. CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team. The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development. Duties & Accountabilities

Responsible for Client Relationship and Services for regional subscribers Day-to-day service delivery to triResolve subscribers Ensuring regional subscribers receive adequate training and support. Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate. Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients. Work closely as part of a global team of Client Relationship and Services Client Manager. Self-accountability in making sure that self is adequately trained and informed in supporting our services. Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc. Responsible for trial and pilot of triResolve services for prospects. Participates in testing and Quality Assurance of new functionalities or fixes. Contributes and participates in improving internal processes with the objective to achieve a high degree of automation. Business Competencies

Education & Experience

Bachelor Degree, preferably in Banking and Finance More than 2 years of experience of working in Back/Middle office functions Experience in Collateral Management team or triResolve is advantageous Management Requirements

No applicable Strong communication skills (verbal and written English)

A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage

Good team player and quick self-motivated learner Basic knowledge in coding would be beneficial About OSTTRA

Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at . We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere . --- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:



and your request will be forwarded to the appropriate person.

US Candidates Only:

The EEO is the Law Poster

discrimination protections under federal law.

Pay Transparency Nondiscrimination Provision - --- About the Role:

Client Services Analyst

About us

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About the Job

The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients. CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team. The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development. Duties & Accountabilities

Responsible for Client Relationship and Services for regional subscribers Day-to-day service delivery to triResolve subscribers Ensuring regional subscribers receive adequate training and support. Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate. Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients. Work closely as part of a global team of Client Relationship and Services Client Manager. Self-accountability in making sure that self is adequately trained and informed in supporting our services. Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc. Responsible for trial and pilot of triResolve services for prospects. Participates in testing and Quality Assurance of new functionalities or fixes. Contributes and participates in improving internal processes with the objective to achieve a high degree of automation. Business Competencies

Education & Experience

Bachelor Degree, preferably in Banking and Finance More than 2 years of experience of working in Back/Middle office functions Experience in Collateral Management team or triResolve is advantageous Customer relationship skills Management Requirements

No applicable Personal Competencies

Strong communication skills (verbal and written English)

A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage

Good team player and quick self-motivated learner Basic knowledge in coding would be beneficial About OSTTRA

Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at . What’s In It For

You? Benefits: We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere . --- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:



and your request will be forwarded to the appropriate person.

US Candidates Only:

The EEO is the Law Poster

discrimination protections under federal law.

Pay Transparency Nondiscrimination Provision - --- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) The new home of industry-shaping businesses MarkitServ, Traiana, TriOptima and Reset, OSTTRA ( brings the expertise, processes and networks together to solve the post-trade challenges of the global financial markets. OSTTRA strengthens the post-trade infrastructure and ecosystem with robust and progressive end-to-end post-trade solutions and unrivalled connectivity.

#J-18808-Ljbffr

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's **Treasury and Trade Solutions (TTS)** provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team as **Officer, Client Onboarding Analyst - Hybrid** (Internal Job Title: Client Onboarding Analyst 1 - **C09** ) based in KL, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Previous experience in financial services preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today** **.**
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Client Onboarding Analyst - Hybrid based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

In this role, you’re expected to:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.

• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

• Provides response to client and internal inquiries.

• Prepares documentation for archiving .

• Applies appropriate bank’s regulations while processing the requests.

• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

• Documents operation procedure updates.

• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

• Verification and authorization of data entered in the systems.

• Ensures all queries are dealt with in an efficient and timely manner.

• Escalates urgent / risk issues through the appropriate escalation channels.

• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

• Assists in the implementation of validated process improvements.

• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred

• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external).

• Knowledge on the field of finances and banking.

• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).

• Be able to work under pressure and to meet deadlines.

• Mandarin/ Cantonese language proficiency (support China & Hong Kong market).

Education:

• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

---

Job Family Group:

Private Client Coverage

---

Job Family:

Client Onboarding

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team as **Client Onboarding Analyst - Hybrid** based in KL, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
**In this role, you're expected to:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external).
+ Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).
+ Be able to work under pressure and to meet deadlines.
+ Mandarin/ Cantonese language proficiency (support China & Hong Kong market).
**Education:**
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
---
**Job Family Group:**
Private Client Coverage
---
**Job Family:**
Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At

Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life. We’re currently looking for a high caliber professional to join our team as

Client Onboarding Analyst - Hybrid

based in KL, Malaysia.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. In this role, you’re expected to: Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.

Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

Provides response to client and internal inquiries.

Prepares documentation for archiving .

Applies appropriate bank’s regulations while processing the requests.

Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.

Documents operation procedure updates.

Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).

Verification and authorization of data entered in the systems.

Ensures all queries are dealt with in an efficient and timely manner.

Escalates urgent / risk issues through the appropriate escalation channels.

Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.

Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.

Assists in the implementation of validated process improvements.

Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.

Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.

Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.

Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure: 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred

Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external).

Knowledge on the field of finances and banking.

Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).

Be able to work under pressure and to meet deadlines.

Mandarin/ Cantonese language proficiency (support China & Hong Kong market).

Education: Bachelor’s/University

degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. --- Job Family Group: Private Client Coverage

--- Job Family: Client Onboarding

--- Time Type: Full time

--- Most Relevant Skills Please see the requirements listed above. --- Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. --- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review

Accessibility at Citi

.

View Citi’s

EEO Policy Statement

and the

Know Your Rights

poster.

#J-18808-Ljbffr

Job Summary

The individual is responsible for facilitating the account opening process for clients within the Markets sector. This role requires a meticulous approach to compliance, attention to detail, and the capability to manage stakeholder relationships effectively. The Officer will collaborate with various internal teams to ensure a seamless onboarding experience for clients, while adhering to regulatory requirements and company policies.

Key components of the role will include:
• To support the team as a subject matter expert for more complex client onboarding requests and queries.
• Act as support for team manager for reporting issues and team pipeline tasks
• Manage the account opening process for new and existing clients for the Markets business
• Ensure all necessary documentation is obtained and completed accurately
• Coordinate with internal teams to ensure a smooth and efficient account opening process
• Provide excellent customer service to stakeholders throughout the account opening process
• Respond to client inquiries and resolve any issues related to the account opening process

Strategy

• Fostering and maintaining dialogue across the SCB global Markets on-boarding network to develop and enhance global client relationships and responding to client needs.
• Identify key opportunities for process redesign, automation, and digitalisation to improve operational outcomes.

Key Responsibilities

Business
Onboarding
• To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Markets clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and records accurately maintained.
• Responsible for supporting Markets Onboarding Manager and internal stakeholders for all Regulatory related onboarding matters in the Markets sector.
• Ensure efficient and timely opening of Markets client accounts
• Initiation of Account opening requests in relevant systems to enable trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.
• Identify and escalate blockages in the on-boarding / maintenance processes.
• Manage the end-to-end process of the relevant account setups and internal approvals.

Processes

• Working closely with Markets Onboarding Managers including Markets management to ensure requests are prioritised in line with Business demand.
• Ensure that accounts and data is set up to achieve full operational readiness.
• Liaise through the value chain to ensure all units engaged in Markets account opening readiness successfully complete.
• Working closely with our Markets Operations group and other operational and administrative areas to ensure the timely set up of client trading infrastructure.

Risk Management
• Due Diligence required to capture all data for a new sub fund opened under an existing IM

Governance
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Maintain the funds team database.
• Assist with queries regarding the Static data and Markets Onboarding processes for clients.
• Ensure that all systems are updated when a request is submitted to the relevant back-office teams.
• Action relevant static data updates for Markets clients as per instruction from Markets Onboarding Managers.

The Ideal Candidate:

• Bachelor Degree or equivalent
• Min 3-5 years of relevant experience in Client Onboarding
• Strong Stakeholder management
• Good communication skills verbal and written
• Problem solving skills
• Ability to work independently with min supervision
• A team player with good interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s ( 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System ( which makes everything possible.

The IT Analyst is responsible for providing technical support and ensuring the smooth operation of IT systems within the organization. They play a crucial role in maintaining high levels of user satisfaction by serving as the first point of contact for end-users, addressing concerns, resolving issues, and delivering timely and effective solutions.

This position reports to the Sr. Manager, Client Technologies and is part of the Client Technologies Team located in KL, Malaysia and will be an on-site role, and operates on night shift.

In this role, you will have the opportunity to:

• Service Desk incident and request management

• End User computing systems and tools provisioning

• IT systems and facility maintenance

• Participate in IT related projects

  The essential requirements of the job include:

• Applicable degree program or IT industry certification

• Tier-1 & 2 Service Desk support and PC support experience

• PC and software troubleshooting and technical skills, including experience in Microsoft computing environment

• Provide remote and hands-on user support for desktops, laptops

It would be a plus to have:

• Passion for problem-solving and customer service

• Team-oriented mindset with an openness to constructive feedback

• Eagerness to learn new technologies and systems

• Root cause analysis

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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Associate Analyst, Client Technologies (night shift) page is loadedAssociate Analyst, Client Technologies (night shift) Apply locations Kuala Lumpur, Wilayah Persekutuan, Malaysia time type Full time posted on Posted 2 Days Ago job requisition id R1293890

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The IT Analyst is responsible for providing technical support and ensuring the smooth operation of IT systems within the organization. They play a crucial role in maintaining high levels of user satisfaction by serving as the first point of contact for end-users, addressing concerns, resolving issues, and delivering timely and effective solutions.

This position reports to the Sr. Manager, Client Technologies and is part of the Client Technologies Team located in KL, Malaysia and will be an on-site role, and operates on night shift.

In this role, you will have the opportunity to:

• Service Desk incident and request management
• End User computing systems and tools provisioning
• IT systems and facility maintenance
• Participate in IT related projects

The essential requirements of the job include:

• Applicable degree program or IT industry certification
• Tier-1 & 2 Service Desk support and PC support experience
• PC and software troubleshooting and technical skills, including experience in Microsoft computing environment
• Provide remote and hands-on user support for desktops, laptops

It would be a plus to have:

• Passion for problem-solving and customer service
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Root cause analysis

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

Please read our Applicant Data Privacy Notice carefully here .

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