12 Cleaning Supervisor jobs in Malaysia

1. Supervise Housekeeping Operations:
Oversee daily housekeeping tasks, ensuring that all guest rooms & corridor are cleaned to the highest standards of cleanliness and presentation.

2. Morning and Evening Room Assignments :
Prepare morning and evening room assignments for housekeeping staff through the HubOs system, ensuring that all tasks are allocated efficiently and in alignment with guest needs and hotel priorities.

3. Champion Deep Cleaning Projects:
Lead the biannual deep cleaning project for guest rooms, ensuring rooms are thoroughly cleaned and all areas are refreshed and maintained to a high standard.

4. Towel Art & Room Decoration:
Create unique towel art and room decorations for special occasions, ensuring that rooms are personalized and enhance the guest experience.

5. IHG True Hospitality:
Deliver IHG True Hospitality by fostering a culture of care and ensuring every guest feels valued. Inspire the team to provide exceptional service, creating memorable moments for all guests.

6. On-Site Quality Evaluation:
Drive and monitor the yearly On-Site Quality Evaluation, ensuring that all housekeeping operations align with brand standards for cleanliness and service excellence.

7. Room Turnover & Availability:
Monitor room turnover efficiency to ensure rooms are ready and available for guests at the designated check-in time.

8. Lost Property Management:
Oversee the lost property management process, ensuring lost items are logged, stored securely, and returned to guests promptly according to hotel policy.

9. Pantry & Service Landing Cleanliness:
Ensure the cleanliness and organization of housekeeping pantries and service landings, maintaining high standards of hygiene and operational efficiency in these areas.

10. Room Maintenance & Defects:
Follow up with the engineering team to report and resolve issues related to rooms that are out of service or have defects. Ensure timely repairs to avoid delays in room availability.

11. Staff Performance & Training:
Monitor Room Attendant performance, providing coaching and support when needed to ensure tasks are completed effectively and efficiently. Conduct refresher training sessions for staff to maintain high service standards.

12. Inventory Management:
Maintain accurate inventory levels of housekeeping supplies, linen and equipment. Order supplies as needed and ensure proper storage practices to minimize waste.

13. Guest Complaints & Feedback:
Address guest complaints or concerns regarding housekeeping in a professional and prompt manner, ensuring that corrective actions are taken.

14. Health & Safety Compliance:
Ensure adherence to health, safety, and environmental regulations, creating a safe and secure working environment for all team members.

What We Need From You

• Previous experience in housekeeping or hotel operations, with at least 1-2 years in a supervisory or team-leading role.
• Attention to detail and strong problem-solving skills to ensure smooth operations.
• Ability to work under pressure and in a fast-paced environment.
• Proactive approach with excellent time-management skills.
• High standards of cleanliness and personal hygiene.
• Ability to work well both independently and as part of a team.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

A Housekeeping Supervisor oversees the daily operations of outsourced housekeeping personnel, ensuring cleanliness and maintenance standards are met throughout the facility. This role involves manpower management, inspecting rooms, and maintaining inventory of supplies and equipment. The Housekeeping Supervisor is also responsible for performance monitoring, staff training, handling guest requests and grievances, and ensuring compliance with safety and health regulations.

A more detailed breakdown of the responsibilities includes (this list is not exhaustive):

Manpower Management:

• Supervising and planning housekeeping manpower schedules: Assigning tasks, monitoring performance, and providing feedback for improvement.
• Managing housekeeping operations: Overseeing daily activities to ensure efficient service delivery.
• Training new staff: Educating new employees on procedures, safety, and equipment use.
• Addressing performance issues: Providing support or disciplinary actions as needed.

Facility Maintenance:

• Ensuring cleanliness and hygiene: Inspecting all areas, including resident rooms and common spaces.
• Implementing cleaning schedules: Maintaining consistent standards.
• Managing supplies: Monitoring stock levels of cleaning materials and linens.
• Regular inspections: Identifying maintenance needs and reporting in weekly reports.

Resident Care:

• Preparing rooms for new residents: Ensuring rooms are clean and ready, coordinating with other departments.
• Managing laundry and linens: Ensuring timely and proper cleaning.
• Handling guest requests: Addressing inquiries and resolving issues professionally.

Administrative Duties:

• Maintaining policies and procedures: Ensuring activities follow guidelines.
• Record keeping: Tracking supplies, costs, inspections, and inventory.
• Meetings and collaboration: Working with other departments for smooth operations.

Other Responsibilities:

• Assisting with duties when needed: Responding to urgent matters outside normal hours.
• Performing additional tasks: As assigned by supervisor to meet facility needs.

Job Requirements:

• Diploma or Degree required.
• 1-2 years of housekeeping experience.
• Good communication, organizational, and interpersonal skills.
• Ability to manage time and multiple tasks effectively.
• High integrity, pleasant personality, especially when dealing with elderly residents.
• Experience in customer service and relationship management.

#J-18808-Ljbffr

Registrati per visualizzare i contatti dell'azienda

Effettua il login per ricevere email con offerte simili

Il gruppo LDC vanta una magnifica collezione di hotel di lusso, relais, ristoranti e location per eventi, dislocati tra Taiwan e l’Italia. LDC è l’acronimo di “Luxury, Dreams and Culture”: tre valori fondamentali che ispirano profondamente il nostro concetto di ospitalità.

Il Relais Sant’Uffizio è una dimora antica, nel cuore del Monferrato, circondata da curate vigne e graziosi paesini in mattoni rossi, immersa in un paesaggio verdeggiante e dai silenzi contemplativi. Dopo una sapiente opera di restauro, Relais Sant’Uffizio, suggestiva dimora monastica del XVI secolo è oggi una residenza di lusso e charme che conserva il suo fascino senza tempo.

Per stagione 2025 ricerchiamo la seguente figura professionale:

La risorsa affiancherà la Governante nella supervisione del reparto Housekeeping, garantendo il rispetto degli standard di pulizia e ordine di camere e aree comuni, coordinando le attività operative quotidiane e sostituendo la Governante in caso di riposo o assenza.

Esperienza pregressa in ruolo analogo o come cameriere/a ai piani senior in strutture alberghiere strutturate
Ottime capacità organizzative, relazionali e comunicative
Attitudine alla leadership e al lavoro di squadra
Autonomia operativa e attenzione ai dettagli
La conoscenza della lingua inglese è considerato requisito preferenziale ma non obbligatorio
Flessibilità e problem solving
Si prega di inviare il proprio cv applicando al seguente annuncio, con autorizzazione al trattamento dei dati personali ai sensi del D. Lgs. 196/2003 e del GDPR (UE) 2016/679.

LDC Hotels Italy si impegna a garantire pari opportunità di lavoro a tutti i dipendenti e ai candidati alle offerte di lavoro indipendentemente da etnia, religione, genere, orientamento sessuale, nazionalità, età, gravidanza o disabilità. Crediamo che la diversità arricchisca la nostra organizzazione e sia una chiave per il nostro successo come azienda. Le pari opportunità di lavoro sono garantite in tutti gli ambiti lavorativi, nelle pratiche gestionali e decisionali, comprese assunzioni, promozioni, trasferimenti, formazione e sviluppi di carriera.

Contratto di lavoro: Tempo pieno, Tempo determinato

Alloggio
Buoni pasto
Spese di alloggio

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Corsi di formazione che potrebbero interessarti #J-18808-Ljbffr

Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Housekeeping Supervisor role at Mercure Hotels

Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 week ago Be among the first 25 applicants

Join to apply for the Housekeeping Supervisor role at Mercure Hotels

Company Description

Company Description

Mercure Kuala Lumpur Trion, tallest Mercure hotel building in South East Asia, is strategically located at , an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

Job Description

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance
  
  

Qualifications

• Primary school education
• Good oral proficiency in English language
• Minimum 2 years of experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage
  
  

Additional Information

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,

Join us and become a Heartist .

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Mercure Hotels by 2x

Get notified about new Housekeeping Supervisor jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 9 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Team Lead / Manager - Operations, Workforce, Training and/or Quality Team

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Housekeeping Coordinator - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Housekeeping Coordinator - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Ampang, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

**Additional Information**
**Job Number** 25130681
**Job Category** Housekeeping & Laundry
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25131646
**Job Category** Housekeeping & Laundry
**Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia, 93100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25126696
**Job Category** Housekeeping & Laundry
**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
** And, we strongly believe that our Team Members are more than just "employees".**
** Thrive at Hilton** embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a **Purpose** , and creating the most optimal work experience for them as an individual.
** Go Hilton** , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
** Join us now and enjoy the Hilton experience for yourself.**
**What will I be doing?**
As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:
+ Allocate work duties to Team Members
+ Perform routine inspections of all check out rooms and spot checks of all occupied rooms
+ Report and follow up on any maintenance defects or other issues
+ Inspect, routinely, service areas, store rooms and corridors
+ Schedule and supervise deep cleaning and any other projects
+ Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
+ Manage, efficiently, stock control and the maintenance of equipment
+ Provide excellent Guest service, including VIP and other special requirements
+ Ensure the adherence to hotel brand standards at all times
**What are we looking for?**
Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a Housekeeping supervisory role
+ A successful track record of managing a team
+ Strong organizational and analytic skills
+ An attention to details
+ Strong communication skills
+ A passion for delivering exceptional levels of guest service
+ Proficiency, preferred, with computers and computer programs, including Microsoft Office
**Job:** _Housekeeping and Laundry_
**Title:** _Housekeeping Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BTVK_
**EOE/AA/Disabled/Veterans**

**Your Day To Day**
1. Supervise Housekeeping Operations:
Oversee daily housekeeping tasks, ensuring that all guest rooms & corridor are cleaned to the highest standards of cleanliness and presentation.
2. Morning and Evening Room Assignments:
Prepare morning and evening room assignments for housekeeping staff through the HubOs system, ensuring that all tasks are allocated efficiently and in alignment with guest needs and hotel priorities.
3. Champion Deep Cleaning Projects:
Lead the biannual deep cleaning project for guest rooms, ensuring rooms are thoroughly cleaned and all areas are refreshed and maintained to a high standard.
4. Towel Art & Room Decoration:
Create unique towel art and room decorations for special occasions, ensuring that rooms are personalized and enhance the guest experience.
5. IHG True Hospitality:
Deliver IHG True Hospitality by fostering a culture of care and ensuring every guest feels valued. Inspire the team to provide exceptional service, creating memorable moments for all guests.
6. On-Site Quality Evaluation:
Drive and monitor the yearly On-Site Quality Evaluation, ensuring that all housekeeping operations align with brand standards for cleanliness and service excellence.
7. Room Turnover & Availability:
Monitor room turnover efficiency to ensure rooms are ready and available for guests at the designated check-in time.
8. Lost Property Management:
Oversee the lost property management process, ensuring lost items are logged, stored securely, and returned to guests promptly according to hotel policy.
9. Pantry & Service Landing Cleanliness:
Ensure the cleanliness and organization of housekeeping pantries and service landings, maintaining high standards of hygiene and operational efficiency in these areas.
10. Room Maintenance & Defects:
Follow up with the engineering team to report and resolve issues related to rooms that are out of service or have defects. Ensure timely repairs to avoid delays in room availability.
11. Staff Performance & Training:
Monitor Room Attendant performance, providing coaching and support when needed to ensure tasks are completed effectively and efficiently. Conduct refresher training sessions for staff to maintain high service standards.
12. Inventory Management:
Maintain accurate inventory levels of housekeeping supplies, linen and equipment. Order supplies as needed and ensure proper storage practices to minimize waste.
13. Guest Complaints & Feedback:
Address guest complaints or concerns regarding housekeeping in a professional and prompt manner, ensuring that corrective actions are taken.
14. Health & Safety Compliance:
Ensure adherence to health, safety, and environmental regulations, creating a safe and secure working environment for all team members.
**What We Need From You**
+ Previous experience in housekeeping or hotel operations, with at least 1-2 years in a supervisory or team-leading role.
+ Attention to detail and strong problem-solving skills to ensure smooth operations.
+ Ability to work under pressure and in a fast-paced environment.
+ Proactive approach with excellent time-management skills.
+ High standards of cleanliness and personal hygiene.
+ Ability to work well both independently and as part of a team.
+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
+ Able to speak, read and write English.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.