40 Claims Processing jobs in Malaysia

Primary Details Time Type: Full time Worker Type: Employee This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured. Your New Role :

• Manage subrogation claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective and proactive communication with claim handlers, intermediaries and insureds.
• Ensure effective coordination with subrogation vendors.
• Set possible cost of subrogation claim and updates on time
• Raises payment within delegations of authority.
• Triage emails to correct subrogation handlers.
• Provide training and/or guidance to handlers that need assistance.
• Identify subrogation prospect and determining if subrogation action is necessary. Promptly informing claim handler and take subrogation action.
• Decide on the best fulfillment method to settle subrogation claim.
• Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
• Provide information and feedback on subrogation claims activity and developing trends to your People Leader to enable appropriate actions to be carried out and to improve the portfolios.
• Provide feedback to your People Leader for details that need to be flagged/ noted in the claim that is relevant.

About You :

• Bachelor's Degree or equivalent combination of education and work experience.
• Excellent verbal and written communication skills (English).
• Preferably with subrogation and/or claim experiences

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE! ?

? Flex and hybrid working options

? Work from home policy

? Paternity leaves matching with maternity leave

?️ Well-being programs

? Pensions

? Medical benefits

? Globally, access to online learning via LinkedIn Learning

? On top of annual leaves, 3 additional days off (Family care leaves)

? Study leave

? Marriage leave

? Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! ? #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management Application Close Date: 29/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Primary Details

Time Type: Full time Worker Type: Employee This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Your New Role :

Manage subrogation claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations. Ensure compliance within delegated authority limits. Maintain effective and proactive communication with claim handlers, intermediaries and insureds. Ensure effective coordination with subrogation vendors. Set possible cost of subrogation claim and updates on time Raises payment within delegations of authority. Triage emails to correct subrogation handlers. Provide training and/or guidance to handlers that need assistance. Identify subrogation prospect and determining if subrogation action is necessary. Promptly informing claim handler and take subrogation action. Decide on the best fulfillment method to settle subrogation claim. Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team. Provide information and feedback on subrogation claims activity and developing trends to your People Leader to enable appropriate actions to be carried out and to improve the portfolios. Provide feedback to your People Leader for details that need to be flagged/ noted in the claim that is relevant. About You :

Bachelor's Degree or equivalent combination of education and work experience. Excellent verbal and written communication skills (English). Preferably with subrogation and/or claim experiences About QBE What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion. Benefits Excited to share our comprehensive benefits package at QBE! ? ? Flex and hybrid working options ? Work from home policy ? Paternity leaves matching with maternity leave ?️ Well-being programs ? Pensions ? Medical benefits ? Globally, access to online learning via LinkedIn Learning ? On top of annual leaves, 3 additional days off (Family care leaves) ? Study leave ? Marriage leave ? Internal Appreciation program with points to redeem nice merchandize and life experiences Join us and enjoy a work environment that values your well-being and personal growth! ? #EmployeeBenefits #WorkLifeBalance #CareerDevelopment Join us now, so you can be part of our success – and we can be part of yours. Your career at QBE — Let’s make it happen Skills: Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management Application Close Date: 29/09/2025 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Claims Processing Analyst, Asia page is loaded Claims Processing Analyst, Asia Apply locations Petaling Jaya, Malaysia time type Full time posted on Posted 2 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id 343274

Primary Details

Time Type: Full timeWorker Type: EmployeeThis role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Your New Role :

Manage subrogation claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations. Ensure compliance within delegated authority limits. Maintain effective and proactive communication with claim handlers, intermediaries and insureds. Ensure effective coordination with subrogation vendors. Set possible cost of subrogation claim and updates on time Raises payment within delegations of authority. Triage emails to correct subrogation handlers. Provide training and/or guidance to handlers that need assistance. Identify subrogation prospect and determining if subrogation action is necessary. Promptly informing claim handler and take subrogation action. Decide on the best fulfillment method to settle subrogation claim. Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team. Provide information and feedback on subrogation claims activity and developing trends to your People Leader to enable appropriate actions to be carried out and to improve the portfolios. Provide feedback to your People Leader for details that need to be flagged/ noted in the claim that is relevant. About You :

Bachelor's Degree or equivalent combination of education and work experience. Excellent verbal and written communication skills (English). Preferably with subrogation and/or claim experiences About QBE What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion. Benefits Excited to share our comprehensive benefits package at QBE! Flex and hybrid working options Work from home policy Paternity leaves matching with maternity leave ️ Well-being programs Pensions ? Medical benefits Globally, access to online learning via LinkedIn Learning On top of annual leaves, 3 additional days off (Family care leaves) Study leave Marriage leave Internal Appreciation program with points to redeem nice merchandize and life experiences Join us and enjoy a work environment that values your well-being and personal growth!

#EmployeeBenefits #WorkLifeBalance #CareerDevelopment Join us now, so you can be part of our success – and we can be part of yours. Your career at QBE — Let’s make it happen Skills: Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 29/09/2025 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.

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Claims Processing Analyst, Asia QBE Insurance Petaling Jaya, Malaysia Apply now Posted 1 day ago Hybrid Job Permanent Competitive

Primary Details
Time Type: Full time

Worker Type: Employee

This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Your New Role :

• Manage subrogation claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective and proactive communication with claim handlers, intermediaries and insureds.
• Ensure effective coordination with subrogation vendors.
• Set possible cost of subrogation claim and updates on time
• Raises payment within delegations of authority.
• Triage emails to correct subrogation handlers.
• Provide training and/or guidance to handlers that need assistance.
• Identify subrogation prospect and determining if subrogation action is necessary. Promptly informing claim handler and take subrogation action.
• Decide on the best fulfillment method to settle subrogation claim.
• Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
• Provide information and feedback on subrogation claims activity and developing trends to your People Leader to enable appropriate actions to be carried out and to improve the portfolios.
• Provide feedback to your People Leader for details that need to be flagged/ noted in the claim that is relevant.

About You :

• Bachelor's Degree or equivalent combination of education and work experience.
• Excellent verbal and written communication skills (English).
• Preferably with subrogation and/or claim experiences

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

? Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success - and we can be part of yours.

Your career at QBE - Let's make it happen

Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 29/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

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Claims Processing Analyst, Asia QBE Insurance Petaling Jaya, Malaysia

Apply now

Posted 1 day ago Hybrid Job Permanent Competitive Primary Details Time Type: Full time

Worker Type: Employee

This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Your New Role :

Manage subrogation claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations. Ensure compliance within delegated authority limits. Maintain effective and proactive communication with claim handlers, intermediaries and insureds. Ensure effective coordination with subrogation vendors. Set possible cost of subrogation claim and updates on time Raises payment within delegations of authority. Triage emails to correct subrogation handlers. Provide training and/or guidance to handlers that need assistance. Identify subrogation prospect and determining if subrogation action is necessary. Promptly informing claim handler and take subrogation action. Decide on the best fulfillment method to settle subrogation claim. Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team. Provide information and feedback on subrogation claims activity and developing trends to your People Leader to enable appropriate actions to be carried out and to improve the portfolios. Provide feedback to your People Leader for details that need to be flagged/ noted in the claim that is relevant. About You :

Bachelor's Degree or equivalent combination of education and work experience. Excellent verbal and written communication skills (English). Preferably with subrogation and/or claim experiences About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

? Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth!

#EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success - and we can be part of yours.

Your career at QBE - Let's make it happen

Skills: Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 29/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

#J-18808-Ljbffr

Job Summary

Under moderate supervision, manages single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specified authority limits. Follows established protocols to ensure efficient and effective claims handling while providing customer-centric service.

Key Responsibilities:

• Accurately document claims by capturing and updating data.
• Determine liability through fact-gathering and analysis.
• Assess and confirm policy coverage.
• Develop case strategies for timely resolution, escalate issues as needed.
• Establish and review reserves throughout the claims process within authority limits.
• Evaluate damages.
• Negotiate settlements with appropriate strategies.
• Maintain quality standards by adhering to best practices.
• Proactively communicate with customers, respond to inquiries, and follow protocols aligned with Claims Vendor Management strategy.
• Ensure compliance with laws, regulations, and internal controls.
• Refer claims to subrogation and fraud teams when applicable.
• Contribute insights and trends to support profitable growth.
• Protect the company's reputation by maintaining confidentiality of claims information.
• Stay informed on industry trends and participate in professional networks and societies.

Qualifications:

Required:

• Diploma or degree in insurance, business, law, or related field preferred.

Preferred:

• Strong analytical and decision-making skills.
• High attention to detail and accuracy.
• Effective communication and negotiation skills.
• Ability to manage multiple claims and meet deadlines.
• Customer-focused with empathy and professionalism.

Join us at Zurich!

We value innovative thinking and encourage growth. Explore opportunities within Zurich to advance your career. Let’s grow together!

Additional Details:

• Location: Kuala Lumpur, MY
• Schedule: Full Time
• Recruiter: Eilma Fatehah Sabri

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Job Summary Under moderate supervision, manages single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specified authority limits. Follows established protocols to ensure efficient and effective claims handling while providing customer-centric service. Key Responsibilities: Accurately document claims by capturing and updating data. Determine liability through fact-gathering and analysis. Assess and confirm policy coverage. Develop case strategies for timely resolution, escalate issues as needed. Establish and review reserves throughout the claims process within authority limits. Evaluate damages. Negotiate settlements with appropriate strategies. Maintain quality standards by adhering to best practices. Proactively communicate with customers, respond to inquiries, and follow protocols aligned with Claims Vendor Management strategy. Ensure compliance with laws, regulations, and internal controls. Refer claims to subrogation and fraud teams when applicable. Contribute insights and trends to support profitable growth. Protect the company's reputation by maintaining confidentiality of claims information. Stay informed on industry trends and participate in professional networks and societies. Qualifications: Required: Diploma or degree in insurance, business, law, or related field preferred. Preferred: Strong analytical and decision-making skills. High attention to detail and accuracy. Effective communication and negotiation skills. Ability to manage multiple claims and meet deadlines. Customer-focused with empathy and professionalism. Join us at Zurich! We value innovative thinking and encourage growth. Explore opportunities within Zurich to advance your career. Let’s grow together! Additional Details: Location: Kuala Lumpur, MY Schedule: Full Time Recruiter: Eilma Fatehah Sabri

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This role involves directing, monitoring, assessing and handling Financial Lines claims (including but not limited to Directors’ & Officers’ Liability, Professional Indemnity, Employment Practices Liability, Bankers Blanket Bonds / Financial Institutions Professional Liability, Medical Malpractice, Cyber claims), and includes all ancillary tasks such as updating of claims management systems, internal reporting, participating in training relevant to the role, etc. The candidate must also be able to manage and handle all type of Liability Claims including Casualty Claims.

This position is accountable for :-

(i) Claims Service

(ii) Claims Quality

(iii) Claims Reporting

(iv) Expense Management

Major duties and responsibilities

Work within local and regional operating processes and claim handling procedures to ensure that quality claim service is rendered to all internal and external stakeholders in accordance with Chubb claims philosophy and Best Practices.

Effectively manage Financial Lines claims underwritten and reported in Malaysia, in particular, D&O, EPL, PI, Medmal and Cyber claims, against policy terms and conditions, company guidelines, local operating procedures and claims management guidelines.

Effectively collaborate with claims technical supervisors regionally through the preparation of high-quality claims referrals that allow for accurate and appropriate claims handling decisions to be made.

Ensure proper and timely reserving within established standards.

Collate claims information and data as required for internal and external reporting purposes, including verifying completeness and accuracy of reports.

Attend to claim enquiries and feedback, maintain positive relationship with all internal and external customers, including underwriters, actuaries, brokers/agents and service providers.

Recommend and/or settle claims per policy. In cases of ex-gratia requests, fully brief the Head of Claims

Ensure and provide fast, efficient and courteous claims service to all customers within the customer service guidelines and standards established by Head of Claims.

Work with internal colleagues to manage accounts, contribute effectively to discussions with business units in respect of product development and loss control.

Ensure that appropriate management (whether within Claims or the wider business) and underwriters are made aware on a timely basis of large losses and specific claims issues or trends which may impact underwriting decisions.

Manage and supervise claims to finality within designated authority and in accordance with Chubb claims management guidelines and Best Practices.

Ensure that loss reserves are set, reviewed and revised or maintained in accordance with Chubb guidelines.

Provide timely updates of claims data into systems and ensure correctness of data entry into systems and file records.

Document and collate Financial Lines claims processes and controls.

Use external resources in accordance with Chubb guidelines and philosophies. This includes the engagement of, or direction for the engagement of, appropriate service providers/vendors where required and the active management of such providers, to ensure focus on the timely and effective resolution of Financial Lines claims.

Be aware of the constant drive to improve productivity and recommend modifications and improvements to established procedures.

This position may develop to include other tasks, which are commensurate with the employee’s abilities, in addition to those recorded in this Role Description.

Qualifications

Skills

Excellent written and verbal communication skills in English and Bahasa Melayu

High degree of attention to detail and excellent analytical skills

Effective negotiation and interpersonal skills and ability to collaborate with all internal and external stakeholders

Proactive and flexible approach to work

Approachable and friendly attitude

Ability to work autonomously, employ initiative to find solutions, priorities and exercise discretion

Excellent organizational and administration skills

Willingness to continuously learn and improve technical skills

Technical competence with Microsoft software packages, especially Outlook, Word, Excel and PowerPoint

Education & Experience

Diploma or Bachelor's degree or equivalent in Law or Legal Studies preferred.

2 years or more of experience in Financial Lines and/or Liability claims handling.

Added experience in legal practice is an advantage.

Job Info

• Job Identification 24497
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Adjusting
• Business Unit Malaysia

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Key Objective

• This role involves directing, monitoring, assessing and handling Financial Lines claims (including but not limited to Directors’ & Officers’ Liability, Professional Indemnity, Employment Practices Liability, Bankers Blanket Bonds / Financial Institutions Professional Liability, Medical Malpractice, Cyber claims), and includes all ancillary tasks such as updating of claims management systems, internal reporting, participating in training relevant to the role, etc. The candidate must also be able to manage and handle all type of Liability Claims including Casualty Claims.

• This position is accountable for :-

  (i) Claims Service

  (ii) Claims Quality

  (iii) Claims Reporting

  (iv) Expense Management

Major duties and responsibilities

• Work within local and regional operating processes and claim handling procedures to ensure that quality claim service is rendered to all internal and external stakeholders in accordance with Chubb claims philosophy and Best Practices.

• Effectively manage Financial Lines claims underwritten and reported in Malaysia, in particular, D&O, EPL, PI, Medmal and Cyber claims, against policy terms and conditions, company guidelines, local operating procedures and claims management guidelines.

• Effectively collaborate with claims technical supervisors regionally through the preparation of high-quality claims referrals that allow for accurate and appropriate claims handling decisions to be made.

• Ensure proper and timely reserving within established standards.

• Collate claims information and data as required for internal and external reporting purposes, including verifying completeness and accuracy of reports.

• Attend to claim enquiries and feedback, maintain positive relationship with all internal and external customers, including underwriters, actuaries, brokers/agents and service providers.

• Recommend and/or settle claims per policy. In cases of ex-gratia requests, fully brief the Head of Claims

• Ensure and provide fast, efficient and courteous claims service to all customers within the customer service guidelines and standards established by Head of Claims.

• Work with internal colleagues to manage accounts, contribute effectively to discussions with business units in respect of product development and loss control.

• Ensure that appropriate management (whether within Claims or the wider business) and underwriters are made aware on a timely basis of large losses and specific claims issues or trends which may impact underwriting decisions.

• Manage and supervise claims to finality within designated authority and in accordance with Chubb claims management guidelines and Best Practices.

• Ensure that loss reserves are set, reviewed and revised or maintained in accordance with Chubb guidelines.

• Provide timely updates of claims data into systems and ensure correctness of data entry into systems and file records.

• Document and collate Financial Lines claims processes and controls.

• Use external resources in accordance with Chubb guidelines and philosophies. This includes the engagement of, or direction for the engagement of, appropriate service providers/vendors where required and the active management of such providers, to ensure focus on the timely and effective resolution of Financial Lines claims.

• Be aware of the constant drive to improve productivity and recommend modifications and improvements to established procedures.

• This position may develop to include other tasks, which are commensurate with the employee’s abilities, in addition to those recorded in this Role Description.

Qualifications

Skills

• Excellent written and verbal communication skills in English and Bahasa Melayu

• High degree of attention to detail and excellent analytical skills

• Effective negotiation and interpersonal skills and ability to collaborate with all internal and external stakeholders

• Proactive and flexible approach to work

• Approachable and friendly attitude

• Ability to work autonomously, employ initiative to find solutions, priorities and exercise discretion

• Excellent organizational and administration skills

• Willingness to continuously learn and improve technical skills

• Technical competence with Microsoft software packages, especially Outlook, Word, Excel and PowerPoint

Education & Experience

• Diploma or Bachelor's degree or equivalent in Law or Legal Studies preferred.

• 2 years or more of experience in Financial Lines and/or Liability claims handling.

• Added experience in legal practice is an advantage.

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