164 Change Management Specialist jobs in Malaysia

HCLTech is a global technology company, spread across 60 countries, delivering industryleading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit

Role Summary

The IT Change Management Specialist role at HCLTech involves overseeing and coordinating IT change processes to ensure they are executed smoothly and in compliance with established procedures. The specialist will manage change records using ServiceNow (SILVA), lead change advisory board (CAB) meetings, handle escalations, and ensure timely approvals. The role also includes reporting, conducting post-implementation reviews, and driving process improvements. Candidates should have at least 3 years of experience in change management and IT operations, be familiar with global organizational structures, and possess strong analytical and communication skills. The position requires coverage of EU business hours.

MOST IMPORTANT ACTIVITIES:

• Ensure that changes are handled in accordance with the current agreed process and associated procedures.
• Administer change records in SILVA, the AXA Global ServiceNow instance.
• Participate in, and host relevant change management meetings including CABs.
• Assist with escalated changes and ensure their workflow is managed in accordance with the process.
• Provide day to day expertise for changes managed to the process stakeholders.
• Collaboration with process stakeholders.
• Responsibility for ensuring change approvals are in place in accordance with timings specified in the process.
• Production of change management reporting.
• Managing post implementation reviews for changes that have caused major business impact or upon request.
• Reporting issues or process deviations to the Change Management Team Manager.
• Reporting process improvements to Change Management Team Manager.
• Execution of change process-related tasks, including process improvements assigned by the Change Management Team Manager.
• Supervision and coordination of changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand

Experience

• Minimum 3 years’ experience of change management in a coordinator / change manager role.
• Minimum 3 years’ experience and knowledge of IT Operations.
• Have worked in a global organisation with matrix management and complex organizational units.
• Operational knowledge of, and experience with ServiceNow.
• ITIL certified, or willing to obtain certification as part of your development plan.
• Strong analytical skills and attention to detail.
• Excellent problem solving and critical thinking skills.
• Excellent communication skills to various level stakeholders, in English.
• Energizes a community to actively support process adoption, adherence, and continuous feedback.
• Working hours – To cover EU hours of business

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Petaling Jaya, Selangor, Malaysia Technical Department

About the job Adoption Change Management Specialist

Job Descriptions:

1. Design and conduct Office 365 training sessions covering various applications.
2. Facilitate sessions, address queries, and prepare POE (Proof of Execution) reports.
3. Assist new customers with onboarding and provide ongoing guidance.
4. Develop adoption plans to ensure successful implementation across the organization.
5. Create comprehensive training materials, including guides, videos, and communication tools.
6. Monitor and report adoption progress, suggesting areas for improvement.
7. Stay updated on Office 365 updates and incorporate them into training.
8. Provide valuable feedback to the internal team and assist with technical troubleshooting.

Job Requirements:

1. Bachelor's Degree in IT, Computer Science, or Software Engineering required.
2. Minimum 3 years of experience in customer success, account management, or related field.
3. Strong communication and interpersonal skills for building customer and internal relationships.
4. Excellent problem-solving skills to address customer challenges effectively.
5. Proficiency in data analysis, identifying trends, and finding improvement opportunities.
6. Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure.

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Job Details:

Job Summary

We are looking for a detail-oriented and proactive Inventory Planning Executive to manage raw materials and finished goods inventory. You will ensure stock accuracy, optimize stock movements, coordinate deliveries, and support financial and compliance requirements.

Key Responsibilities

1. Raw Material & Finished Goods Inventory Management
   • Plan, schedule, and arrange raw material replenishment for production needs.
   • Ensure adequate stock levels of finished goods to fulfill customer orders.
   • Apply the First Expiry, First Out (FEFO) principle in stock issuance.
   • Prepare Stock Transfer Orders (STO), Purchase Orders (PO), and outbound documents for deliveries and stock transfers.
2. Order Fulfillment & Stock Allocation
   • Coordinate with Production Planning, Procurement, Purchasing, Commercial, and Customer Service to ensure smooth order fulfillment.
   • Arrange and monitor deliveries from Subang & Enstek Plants or 3PL Warehouses according to customer requirements.
   • Provide accurate information for export documentation to support smooth delivery processes.
3. Inventory Accuracy & Reconciliation
   • Maintain and reconcile inventory records between 3PL Warehouses and Tyson Malaysia plants.
   • Conduct monthly stock counts and reconciliations to ensure accurate inventory reporting.
   • Monitor weekly storage capacity to prevent overflow and maintain optimal stock levels.
4. Stock Aging & Compliance Monitoring
   • Track weekly stock aging reports , managing non-moving and near-expiry inventory .
   • Ensure QA compliance for all raw materials and finished goods before dispatch.
   • Maintain product traceability records to comply with audit and regulatory requirements .
5. Financial & Reporting Support
   • Assist in weekly, monthly, and annual financial closing activities related to inventory.
   • Provide inventory data and reports to support decision-making.
6. Additional Responsibilities
   • Handle any ad-hoc tasks assigned by the superior to support business needs.

Qualifications & Experience:

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field .

2-3 years of experience in inventory planning, warehouse management, or supply chain operations .

Knowledge of WMS, and ERP Systems . Experience in the SAP system is an advantage.

Strong analytical skills with experience in Microsoft Excel for reporting.
Ability to work independently in a fast-paced environment.

Relocation Assistance Eligible: No

Work Shift:

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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Job Description

JOB DESCRIPTION

• Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems
• Perform qualitative and quantitative analysis of key performance indicators to identify opportunities for improvement in the existing business model, processes, and structure.
• Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures.
• Analyse and develop business process diagrams and models to support process design and redesign initiatives
• Advisor on projects, offering solution-design support and best practices for process management.
• Ensure on time delivery of the tasks and projects.
• Meeting and exceeding management and peers' expectations on the department services.
  
  

JOB REQUIREMENT

• Degree in Engineering (or equivalent)
• BPI certification (Lean, Six Sigma) or experience with Kaizen a plus
• Data Analytics certification a plus
• Power Platform Certification a plus
• Minimum 1 years of business process improvement experience.
• Demonstrate applied knowledge of business process and process improvement methodologies.
• Ability to interface and communicate effectively with all levels of employees, management, and diverse audiences.
• Demonstrated ability to lead complex projects from inception through completion.
• Knowledge of principles and methodologies of change management.
• Strong verbal and written communication skills as BPI to communicate with the wider business stake holders.

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Process Improvement Executive - Vehicle Maintenance Process Improvement Executive - Vehicle Maintenance

1 day ago Be among the first 25 applicants

• Enhance internal workflows by implementing process automation to improve efficiency and productivity.
• Develop and oversee scheduled maintenance plans for SPX vehicles to ensure optimal performance and longevity.
• Monitor vehicle health and implement proactive measures to minimize downtime.
• Conduct cost projections for Fleet Maintenance, covering maintenance expenses, insurance, and other related costs.
• Implement strategic improvement plans to optimize processes and reduce monthly maintenance expenses.
• Coordinate and oversee ad hoc tender projects to enhance cost efficiency and improve service quality within fleet operations.

Requirements

• Minimum a Bachelor’s Degree in a relevant field is recommended.
• Strong understanding of operational processes and strategies to enhance efficiency.
• Experience in data analysis, cost-saving initiatives, budgeting, audits, data management, process improvements, and operations planning is a plus.
• Detail-oriented with the ability to thrive in a fast-paced environment.
• Strong problem-solving skills with the ability to manage complex challenges, provide solutions, and work effectively across cross-functional teams in a dynamic setting.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other and Project Management
• Industries Internet Marketplace Platforms, Technology, Information and Internet, and Transportation, Logistics, Supply Chain and Storage

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JOB PURPOSE SUMMARY

Job Description

As the Process Improvement and Business Projects Manager, you are responsible for leading the continuous improvement initiatives and business projects of PFS Deposits.

You will work with the acquisition and portfolio team, and supporting teams and play a key role in transforming customer journeys and business initiatives.

The manager will challenge existing processes and help define the transformed customer journey and be responsible for translating the vision into an actionable business case and delivery plan either within cross transformation team or within a specific journey.

The manager will be in projects for Deposits business covering new product and new process developments, including digital transformation.

This role presents you with an opportunity to be agile and continually challenge the business to be innovative and take a customer-centric design approach to traditional programme disciplines such as operational excellence, business architecture and industrialization, and technology.

The candidate is expected to know the Bank's retail deposit products, process and policies inside out, possess Project Management skills and be able to communicate it to other members of staff, work with the respective stakeholders

The ideal candidate is passionate about customer experience (both internal and external) and keeping abreast of latest technology and know-how to deliver business results and superior customer experience and thrives in fast paced environment.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Functional (job responsibilities)

Lead and drive core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities. Provide Project Management support covering technical and analytical support for process improvement and new business and product initiatives. Develop process analysis and re-engineering to improve customer experience, efficiency and lower costs. Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures. Train and guide resources in process improvement techniques and technical know-how Manage and lead internal team and stakeholders to achieve desired results Assist in development of new process capabilities for existing and new products Facilitate the review and update for business SOPs. Perform special studies and projects to improve account opening and communication between business and channels, specifically branches, sales team and digital channels. Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods. Lead and drive any other department and bankwide process improvement or business initiatives

Managerial (team/group responsibilities)

To collaborate with operations, digital, technology and other departments to create a unified experience To embed open communication, transparency & fairness.

Organizational (organizational responsibilities)

Responsibility to our ETB customers - put HLB's long term interests ahead of our short-term gain Respect the HLB culture and take an active role in the communities Continuous effort to improve business in support of building brand awareness and improving customer experience

Requirements:

• Bachelor's degree in Actuarial Science, Business, Business Management, Operations Management, Finance or related field
• Preferably with project management experience
• Experience in managing procedures and policies in banking industry is required
• Experience in project management is an added advantage
• Proven success working with multiple departments toward maximum productivity.
• Well versed with requirements in banking environment

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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Performance Management & Reporting

• Design and implement KPIs that align with evolving business needs.
• Act as a subject matter expert to internal managers, providing data-driven insights.
• Analyze and distribute performance reports via Power BI, Excel, Power Query, and SharePoint.
• Interpret datasets to highlight trends, risks, and opportunities.
• Ensure accuracy and consistency across reporting sources.
• Build dashboards and data models to support decision-making.
• Prepare monthly, quarterly, and annual presentations and reports.

Process & Continuous Improvement

• Lead Lean Six Sigma projects to improve efficiency and quality.
• Facilitate workshops to build a continuous improvement mindset across teams.
• Recommend and implement process automation and enhancements.
• Conduct process mapping and propose strategic improvements.

Service Management

• Ensure service delivery meets SLA/KPIs.
• Support BCP initiatives and issue resolution.
• Use performance data to track project status and highlight root causes.

The Successful Applicant

• Bachelor's degree from an accredited college or university
• Strong background in process standardization, KPI setting, and performance analysis
• Solid understanding of BPO/GBS metrics, reporting, and industry best practices
• Extensive experience with Lean Six Sigma methodologies
• Proven ability to collaborate effectively with cross-functional and regional teams
• High proficiency in Power BI, Microsoft Excel, PowerPoint, and case management tools
• Excellent written and verbal communication skills
• Strong presentation skills with both technical and business acumen
• Experience working with key business units such as:
  • Finance (Accounts Payable/Receivable)
  • Human Resources (Onboarding, Payroll, Master Data)
  • Business Operations
• Comfortable handling manual data processes in environments with limited system support

What's on Offer

• Drive Strategic Impact through Data & Improvement Initiatives
• Be at the Heart of Cross-Functional Collaboration Across Business Functions

ContactElaine CheahQuote job refJN-052025-6750525Phone number+60 3 2302 4000 #J-18808-Ljbffr

Job Description:

Newcomer Onboarding

The Training and Process Improvement Officer has the key responsibility to onboard all ROO newcomers and ensure they have all the required tools and training to perform their expected task. Trainer’s responsibility includes but is not limited to scheduling and conducting all the training phases for the newcomer including the examination for the new officer to qualify as RO Solver.

Competency Management

The trainer also identifies what are the current team members gaps, proposes and provides refresher training or coordinates with external stakeholders to provide training for team upscaling.

User guide and Process Improvement

Under Process Improvement, they are to coordinate with WHS & ACD Managers, Team Leaders and also other FHS stakeholders (MFT) to ensure that processes are adhered to as per current RO User Guide and work jointly on improvement plans where gaps are identified. The Process Improvement team is then responsible to ensure the deployment of new processes, rules and regulations.

Component Issue Management (CIM)

Other responsibilities of Training and Process Improvement Officer are , but not limited to, being a member of the FHS Component Issue Management (CIM) Forum for ROO related topics and also the monitoring of ROO subcontractor performance.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Improvement & Performance Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview
The Quality & Process Improvement Engineer is a hybrid role designed to manage the organization's Quality Management System (QMS) while also guide process improvement and digital transformation initiatives. This position will be responsible for ensuring compliance with industry standards, driving continuous improvement projects, and utilizing information technology to optimize business processes. The ideal candidate is a versatile professional who excels in quality management, process engineering, and the use of technology to enhance operational efficiency.
+ Quality Management:
+ Oversee the Quality Management System (QMS), ensuring compliance with relevant standards (e.g., ISO 9001) and regulatory requirements.
+ Conduct internal audits, manage corrective actions, and ensure continuous improvement of quality processes.
+ Develop, implement, and monitor quality policies, procedures, and metrics across the organization.
+ Responsible for root cause and problem-solving activities to address quality issues and customer complaints.
+ Process Improvement & Design:
+ Collaborate with cross-functional teams to identify, prioritize, and implement process improvement initiatives.
+ Facilitate workshops and training sessions to promote a culture of continuous improvement.
+ Design and document efficient business processes, ensuring they align with company objectives and industry's best practices.
+ Develop tools and frameworks for process standardization and optimization.
+ Digital Transformation & IT Integration:
+ Utilize information technology tools to support data examination, process automation, and workflow optimization.
+ To partner with IT and operational teams to design digital solutions that enhance process efficiency and user experience.
+ Leverage data to identify trends, measure process performance, and drive informed decision-making.
+ Stay updated on emerging technologies and industry trends to recommend and implement innovative solutions.
+ Leadership & Collaboration:
+ Serve as a change agent, fostering a culture of quality and continuous improvement across the organization.
+ Responsible for cross-functional project teams to execute complex process improvement initiatives.
+ Provide mentorship and guidance to team members on quality management and process improvement methodologies.
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Bachelor's degree in engineering, Business Administration, Information Systems, or a related field.
+ 5+ years of experience in Manufacturing environment, Business Process Engineering, Quality Management or a similar role.
+ Strong knowledge of quality standards (e.g., ISO 9001), process improvement methodologies (e.g., Lean, Six Sigma), and project management.
+ Experience in process design, mapping, and optimization using software tools (e.g., Visio, BPM tools).
+ Proficiency in data analysis and familiarity with IT tools such as ERP systems, data visualization software (e.g., Power BI, Tableau), and automation platforms.
+ Excellent problem-solving, investigation andd decision-making skills.
+ Strong communication and interpersonal skills, with the ability to guide projects and influence stakeholders at all levels.
Additional Requirements:
+ Six Sigma Green Belt or Black Belt certification.
+ Experience with digital transformation projects or IT systems implementation.
+ Familiarity with industry-specific regulations and compliance requirements.
+ May require occasional travel to company locations or client sites.
+ Ability to work in a dynamic environment, manage multiple projects, and adapt to changing priorities.
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, fitness and health, heath screening, insurance (Term Life, Personal Accident and Hospitalization and Surgical), time off (annual leave starting with 15 days), tuition assistance programs, and more.
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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.