156 Change Management jobs in Malaysia

JOB SUMMARY

Reporting to the Change Management Head, this is a Change Management managerial role within a Transformation Office team to oversee related change management strategy development and operationalization, across the life cycle for the implementation of complex, large scale strategic transformation from projects to portfolio.

JOB SCOPE

Strategic Change Management:

• Identify and proactively address changes impacting the organization, initiating timely and effective change management strategies.
• Collaborate with stakeholders to develop comprehensive strategies aligned with transformation objectives for seamless adoption.

Change Planning & Execution:

• Conduct thorough analyses, including stakeholder assessments, change impact assessments, and readiness surveys, to anticipate challenges and devise actionable solutions.
• Develop and implement detailed change management plans incorporating change networks, impact assessments, and engagement initiatives.
• Oversee the execution of change strategies, ensuring timelines, scope, and budgets are met effectively.

Stakeholder & Communication Management:

• Cultivate strong stakeholder relationships to secure support and buy-in, aligning initiatives with organizational policies.
• Manage and execute communication plans using diverse channels such as newsletters, Yammer, roadshows, and town halls.
• Create impactful change narratives and materials to enhance engagement and understanding.

Monitoring & Continuous Improvement:

• Measure the effectiveness of change initiatives through KPIs, including adoption rates, resistance levels, and employee satisfaction.
• Establish and update Change Management Dashboard.
• Maintain and improve Change Management Playbooks, ensuring alignment with best practices and organizational needs.
• Identify and mitigate risks to sustain successful transformation outcomes.

Team Leadership & Advisory:

• Manage and upskill subordinate teams, ensuring high-quality delivery of change management functions.
• Provide advisory services and training to internal stakeholders based on updated Playbooks and evolving organizational needs.

JOB REQUIREMENTS

• Mastery in Change Management: Proficiency in established methodologies (e.g., ADKAR, Kotter’s Eight Steps) and proven ability to lead impactful transformations.
• Exceptional People Skills: Clear and persuasive verbal and written communication skills tailored to diverse audiences.
• Strong Analytical Skills: Ability to assess stakeholder feedback, readiness metrics, and performance indicators to inform strategies.
• Strong Organizational Psychology Insight: Deep understanding of human behavior in the workplace, including motivation, resistance, team dynamics, and cultural influences.
• Strong Writing Skills: Advanced ability to craft clear, compelling, and written materials such as change narratives and stakeholder engagement plans.
• Leadership & Collaboration: Proven ability to manage stakeholders, lead teams, and foster collaboration across departments.

JOB QUALIFICATIONS

• Malaysian citizen.
• Possess a bachelor’s degree in Change Management, Business, Mass Communications, Organization Psychology, or equivalent qualification from accredited higher learning institutions.
• Pass Malay Language including oral test at Sijil Pelajaran Malaysia (SPM) level or equivalent as recognized by the Government.
• A minimum of 10 years of experience in change management or transformation programs, preferably within large organizations.
• Certification such as Certified Change Management Professional (CCMP) or PROSCI is highly desirable.
• Candidate is required to present project portfolio related to change management that he or she has led as Change Manager.

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.

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Purpose of Role

The role of a Change Management (CM) Consultant is to facilitate and support individuals through transitions within an organization. The consultant plays a crucial part in helping organizations navigate change, be it technological transformation, process improvement, or structural reorganization. Specifically, they ensure the seamless adaptation of existing business processes to meet the requirements of new IT systems. In doing so, CM Consultants assist employees and stakeholders in embracing and adopting new ways of working, technologies, or processes.

Essential Duties and Responsibilities

1. Oversee organizational change triggered by process, system changes or projects of various complexities to ensure the successful communication, adoption, and integration of changes into the new ways of working.

2. Execute and support the change management activities of the project.

3. Design, create, and oversee the distribution of communication materials including newsletters, posters, infographics, and presentations.

4. Plan, prepare and execute CM deliverables, with combined efforts from business community and project team e.g. change impact assessment, training summary report, and adoption plan.

5. Perform gap analyses to identify discrepancies between current processes and the capabilities of the new IT systems, proposing solutions to bridge those gaps.

6. Assess the impact of process adaptations on different stakeholders, departments, and overall business operations. Work closely with cross-functional teams, including business analysts, project managers, change management team and end-users, to ensure seamless integration of adapted processes.

7. Coordinate training program for end-users to ensure a smooth transition to the adapted processes facilitated by the new IT systems. Administer training evaluations to gather feedback from participants. Use this feedback to improve the quality of training programs continuously.

8. Stay updated on industry best practices in change management and process adaptation.

Qualifications

1. Bachelor’s degree or master’s degree in relevant fields e.g. communications, organizational psychology, human resource or equivalent in business or IT.

2. Added advantage with Change Management or Organizational Development certification, knowledge on change management methodologies.

3. Minimum 3 - 5 years of experience in change management roles, business process analysis and adaptation.

4. Familiarity with project management methodologies commonly used in IT projects is a bonus, e.g. Agile, Waterfall

5. Proficiency in creating communication materials e.g. newsletters, posters, and infographic that cater to diverse audiences, including end-users, executives, and technical team.

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GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Change Management Specialist

GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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We are looking for a highly skilled and experienced Change Management Specialist to join our dynamic finance division in the insurance industry. The ideal candidate will have a strong background in change management, a good understanding of the insurance sector, and experience to support the implementation and adoption of Oracle Cloud Fusion. This role focuses on managing workforce readiness and adoption of change, including business process transformation, system implementation, and driving stakeholder engagement across the organisation.

• Change Management: Develop and implement change management strategies and frameworks aligned with the implementation of Oracle Cloud Fusion project roadmap.
• Quality Assurance: Conduct change impact assessment to evaluation the effectiveness of the system and process changes.
• Quality Assurance: Monitor organisation readiness and resistance, develop mitigation plans and adjust change management strategies as necessary.
• Stakeholder Engagement: Design and lead stakeholder engagement initiatives to build awareness, understanding, and commitment to ensure alignment with organisational objectives.
• Stakeholder Engagement: Create and execute comprehensive communication plans to ensure timely and consistent messaging throughout the project lifecycle.
• Training and Support: Partner with functional leads to develop and provide training and support initiatives to end-users and project team members, ensuring smooth adoption and utilisation of Oracle Cloud Fusion solutions.
• Reporting and Documentation: Prepare and report performance related to change adoption, stakeholder engagement and communication effectiveness reports, documentation, and to senior management and stakeholders.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

We are looking for people who

• Bachelor’s degree in Business Administration, Management, Finance, or a related field. Other relevant certifications (e.g., PMP, Oracle Cloud certifications) is a plus.
• Minimum of 7 years of project or change management experience or Finance experience. Candidates with experience working on Oracle Cloud Fusion implementations and within the insurance industry is a plus.
• Proven track record in managing change for Oracle Fusion or similar cloud transitions
• Possess strong interpersonal and communication skills, effective in stakeholder managements, especially with the ability to convey complex concepts to non-technical stakeholders.
• Possess strong decision-making and problem-solving ability, with the ability to analyse and manage conflicts.
• Comfortable working in a dynamic setting, with a high level of attention to detail, ensuring accuracy and completeness in project deliverables and documentation.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.

• Demonstrate high level of integrity and accountability.

• Take initiative to drive improvements and embrace change.

• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

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Purpose of Role The role of a Change Management (CM) Consultant is to facilitate and support individuals through transitions within an organization. The consultant plays a crucial part in helping organizations navigate change, be it technological transformation, process improvement, or structural reorganization. Specifically, they ensure the seamless adaptation of existing business processes to meet the requirements of new IT systems. In doing so, CM Consultants assist employees and stakeholders in embracing and adopting new ways of working, technologies, or processes. Essential Duties and Responsibilities

1. Oversee organizational change triggered by process, system changes or projects of various complexities to ensure the successful communication, adoption, and integration of changes into the new ways of working.

2. Execute and support the change management activities of the project.

3. Design, create, and oversee the distribution of communication materials including newsletters, posters, infographics, and presentations.

4. Plan, prepare and execute CM deliverables, with combined efforts from business community and project team e.g. change impact assessment, training summary report, and adoption plan.

5. Perform gap analyses to identify discrepancies between current processes and the capabilities of the new IT systems, proposing solutions to bridge those gaps.

6. Assess the impact of process adaptations on different stakeholders, departments, and overall business operations. Work closely with cross-functional teams, including business analysts, project managers, change management team and end-users, to ensure seamless integration of adapted processes.

7. Coordinate training program for end-users to ensure a smooth transition to the adapted processes facilitated by the new IT systems. Administer training evaluations to gather feedback from participants. Use this feedback to improve the quality of training programs continuously.

8. Stay updated on industry best practices in change management and process adaptation. Qualifications

1. Bachelor’s degree or master’s degree in relevant fields e.g. communications, organizational psychology, human resource or equivalent in business or IT.

2. Added advantage with Change Management or Organizational Development certification, knowledge on change management methodologies.

3. Minimum 3 - 5 years of experience in change management roles, business process analysis and adaptation.

4. Familiarity with project management methodologies commonly used in IT projects is a bonus, e.g. Agile, Waterfall

5. Proficiency in creating communication materials e.g. newsletters, posters, and infographic that cater to diverse audiences, including end-users, executives, and technical team.

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MISC Group Federal Territory of Kuala Lumpur, Malaysia

Change Management Executive (Contract)

MISC Group Federal Territory of Kuala Lumpur, Malaysia

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Direct message the job poster from MISC Group

JOB PURPOSE

• To support day-to-day execution of change management & communication activities for the HR Transformation project.
• To coordinate engagement sessions, prepare communication materials, manage administrative tasks, and gather stakeholder feedback to ensure smooth change adoption across the organization.

Change Management Execution

• Assist in executing change management initiatives and activities under the guidance of the Manager.
• Compile data and insights on stakeholder feedback, change readiness, and resistance areas.
• Provide logistical and documentation support for behavioural and mindset change initiatives.

Communication

• Develop and design communication content, including emails, posters, presentations, FAQs, and intranet updates.
• Ensure visual and messaging consistency across all communication deliverables.
• Coordinate with Group Strategic Relations & Communications (GSRC) on publishing and dissemination content through appropriate channels.
• Support the creation of communication toolkits and materials for leaders, change agents, and HR teams.

Engagement

• Coordinate scheduling, logistics, and materials preparation for engagement and training sessions.
• Support administration of change readiness and temperature check surveys, including gathering and consolidating responses.
• Assist in preparing engagement reports and highlight key insights to the team for decision-making.
• Contribute to building an inclusive and engaging environment for employee participation and feedback.

JOB REQUIREMENTS

• At least 5 years of relevant experience in Change Management, preferably in a transformation or organizational development environment.
• Bachelor’s Degree in relevant field of study, professional qualifications or equivalent.
• Ideal for candidates who are keen on a 12-month contract position.

Seniority level

• Seniority level Executive

Employment type

• Employment type Contract

Job function

• Job function Other
• Industries Maritime Transportation and Oil and Gas

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HCLTech is a global technology company, spread across 60 countries, delivering industryleading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit

Role Summary

The IT Change Management Specialist role at HCLTech involves overseeing and coordinating IT change processes to ensure they are executed smoothly and in compliance with established procedures. The specialist will manage change records using ServiceNow (SILVA), lead change advisory board (CAB) meetings, handle escalations, and ensure timely approvals. The role also includes reporting, conducting post-implementation reviews, and driving process improvements. Candidates should have at least 3 years of experience in change management and IT operations, be familiar with global organizational structures, and possess strong analytical and communication skills. The position requires coverage of EU business hours.

MOST IMPORTANT ACTIVITIES:

• Ensure that changes are handled in accordance with the current agreed process and associated procedures.
• Administer change records in SILVA, the AXA Global ServiceNow instance.
• Participate in, and host relevant change management meetings including CABs.
• Assist with escalated changes and ensure their workflow is managed in accordance with the process.
• Provide day to day expertise for changes managed to the process stakeholders.
• Collaboration with process stakeholders.
• Responsibility for ensuring change approvals are in place in accordance with timings specified in the process.
• Production of change management reporting.
• Managing post implementation reviews for changes that have caused major business impact or upon request.
• Reporting issues or process deviations to the Change Management Team Manager.
• Reporting process improvements to Change Management Team Manager.
• Execution of change process-related tasks, including process improvements assigned by the Change Management Team Manager.
• Supervision and coordination of changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand

Experience

• Minimum 3 years’ experience of change management in a coordinator / change manager role.
• Minimum 3 years’ experience and knowledge of IT Operations.
• Have worked in a global organisation with matrix management and complex organizational units.
• Operational knowledge of, and experience with ServiceNow.
• ITIL certified, or willing to obtain certification as part of your development plan.
• Strong analytical skills and attention to detail.
• Excellent problem solving and critical thinking skills.
• Excellent communication skills to various level stakeholders, in English.
• Energizes a community to actively support process adoption, adherence, and continuous feedback.
• Working hours – To cover EU hours of business

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Petaling Jaya, Selangor, Malaysia Technical Department

About the job Adoption Change Management Specialist

Job Descriptions:

1. Design and conduct Office 365 training sessions covering various applications.
2. Facilitate sessions, address queries, and prepare POE (Proof of Execution) reports.
3. Assist new customers with onboarding and provide ongoing guidance.
4. Develop adoption plans to ensure successful implementation across the organization.
5. Create comprehensive training materials, including guides, videos, and communication tools.
6. Monitor and report adoption progress, suggesting areas for improvement.
7. Stay updated on Office 365 updates and incorporate them into training.
8. Provide valuable feedback to the internal team and assist with technical troubleshooting.

Job Requirements:

1. Bachelor's Degree in IT, Computer Science, or Software Engineering required.
2. Minimum 3 years of experience in customer success, account management, or related field.
3. Strong communication and interpersonal skills for building customer and internal relationships.
4. Excellent problem-solving skills to address customer challenges effectively.
5. Proficiency in data analysis, identifying trends, and finding improvement opportunities.
6. Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure.

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MISC Group Federal Territory of Kuala Lumpur, Malaysia Change Management Executive (Contract)

MISC Group Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MISC Group JOB PURPOSE To support day-to-day execution of change management & communication activities for the HR Transformation project. To coordinate engagement sessions, prepare communication materials, manage administrative tasks, and gather stakeholder feedback to ensure smooth change adoption across the organization. Change Management Execution Assist in executing change management initiatives and activities under the guidance of the Manager. Compile data and insights on stakeholder feedback, change readiness, and resistance areas. Provide logistical and documentation support for behavioural and mindset change initiatives. Communication Develop and design communication content, including emails, posters, presentations, FAQs, and intranet updates. Ensure visual and messaging consistency across all communication deliverables. Coordinate with Group Strategic Relations & Communications (GSRC) on publishing and dissemination content through appropriate channels. Support the creation of communication toolkits and materials for leaders, change agents, and HR teams. Engagement Coordinate scheduling, logistics, and materials preparation for engagement and training sessions. Support administration of change readiness and temperature check surveys, including gathering and consolidating responses. Assist in preparing engagement reports and highlight key insights to the team for decision-making. Contribute to building an inclusive and engaging environment for employee participation and feedback. JOB REQUIREMENTS At least 5 years of relevant experience in Change Management, preferably in a transformation or organizational development environment. Bachelor’s Degree in relevant field of study, professional qualifications or equivalent. Ideal for candidates who are keen on a 12-month contract position. Seniority level

Seniority level Executive Employment type

Employment type Contract Job function

Job function Other Industries Maritime Transportation and Oil and Gas Referrals increase your chances of interviewing at MISC Group by 2x Get notified about new Change Management Specialist jobs in

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Assistant Manager, IT Change Management page is loadedAssistant Manager, IT Change Management Apply locations Malaysia - KL Eco City time type Full time posted on Posted 9 Days Ago time left to apply End Date: December 31, 2025 (30+ days left to apply) job requisition id JR-0023652

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

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FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• Handling and managing Change Management, as well as being the point of contact for Service Request development inquiry and demand.

• Responsible for the quality and integrity of the process in the region and performs day-to-day overall management of the Change Management process for regional team.

• Provide guidance to team members in the regional Change Management team. Ensuring all team members are able to perform the tasks in-scope related to Service Request and Change Management.

KEY ACCOUNTABILITIES

• A key member of the Regional Change Advisory Board and run weekly regional change review meetings.

• Work with relevant parties to ensure regional Change is well understood.

• Ensuring timely response to Emergency Change Request by the entire regional Change Management team.

• Performing day to day process administration for regional Change Requests.

• Chairing review meetings related to the process. Identifying and implement changes and improvements to the Change Management Process.

• Communicate and train country stakeholders and relevant IT teams in the region on the process. The participants can be either from internal IT team or external IT vendor.

• Notifying the participants when standards and procedures are not being followed. Enforcing compliance of Change Management process by all participants.

• Facilitate resolution of issues with items not complying with the process.

• Create, analyse and distribute Change Management Process reports. Improve reporting and governance and to provide timely and accurate views of Change Requests.

• Responsible for evaluating the performance of the process.

• Audit the Change Management process for compliance with documented procedures.

• Ensure support tickets and tasks are being handled in a timely manner.

• Other duties as assigned.

KEY PERFORMANCE INDICATORS

• Drive stability with a high rate of successful and approved regional Change Request.

• Ensures compliance with standards, procedures and processes.

• Establishment of measurements and targets to improve process effectiveness and efficiency.

• Support projects and efforts that have a broad impact across the organization related to Service Management implementation.

EXTERNAL & INTERNAL CONTACTS

• Group Head of Technology Service.

• Head of Service Management.

• Senior Manager, IT Service Management.

• Service Delivery Manager.

• IT Service Management Analyst.

• IT and stakeholders of Business Units.

• IT teams of Group Shared Services.

• Risk management and Internal Audit of Group and Business Units.

• External Auditors.

• Vendors and/or Service Providers.

QUALIFICATIONS / EXPERIENCE

• Minimum 8 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.

• Must have minimum 4 years’ experience in managing Change Management team.

• Degree from Information Technology or equivalent discipline.

• ITIL v3 Foundation certification is a must.

• Experience with SaaS ITSM Suite of tools such as ServiceNow, Remedy and Remedyforce.

• Demonstrated effective communication in a multinational corporation. Excellent skills in both written and spoken English and Cantonese (optional).

• Excellent organizational skills and meticulous attention to detail; process oriented.

• Project Management qualification is an added advantage.

KNOWLEDGE & TECHNICAL SKILLS

• Experience with Service Request Management and Change Management.

• Ability to understand design requirements for Service Request.

• Must have experience in chairing Change Advisory Board meeting.

• Able to work on shift and standby during odd hours in order to attend to Emergency Change Request.

• Good knowledge of overall IT infrastructure domains.

• Ability to create actionable analytics and reporting from small, large and multiple sources of data.

• Ability to work in virtual teams and in matrix structures.

• Advanced knowledge of MS office applications, especially MS Excel (spreadsheet and database management).

• To have a systematic, disciplined and analytical approach to problem solving with good attention to detail.

• Able to manage and prioritise tasks and time efficiently. Demonstrate initiative and a proactive approach to daily tasks.

• Highly detail oriented and organized with the ability to multi-task and work in fast paced environment to meet deadlines.

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia.

FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance .

FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

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