12 Certified Safety Professional jobs in Malaysia
Director Business Risk Assessment & Advisory
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 3 days ago
Job Viewed
Job Description
Overview
Director Business Risk Assessment & Advisory – Standard Chartered
Join to apply for the Director Business Risk Assessment & Advisory role at Standard Chartered. The successful candidate demonstrates strong business acumen and deep CFCC risk experience, with practitioner-level expertise in Conduct, Financial Crime and Compliance Risk Analysis and Advisory. This is a global role spanning the SCB footprint in Asia, Africa, Middle East, Europe and the Americas across multiple Businesses.
Key Responsibilities- Risk Identification, analysis and assessment of CFCC risks; measure exposure and design, build and recommend a control framework to mitigate and manage those risks, enabling structural and thematic risk response or remediation.
- Risk monitoring of dynamic changes to risk and control environment; generate operational insights to enable operational or tactical risk response or remediation.
- Perform targeted deep dives into material, emerging or unknown risk areas due to changes in threat profile or business strategy; enable structural risk response or remediation.
- Manage issues and events as they occur, perform root cause analysis and lessons learned, remediate vulnerabilities, reduce exposures, fix gaps to improve the control environment.
- Manage CFCC risks introduced by business change; holistically assess impact to Businesses, mitigate and manage those risks proactively for sustainable growth.
- Provide Business risk advisory in areas such as policy and regulation, business or product change to enable sustainable growth.
- Provide actionable risk insights and recommended actions to Business, Products, Clusters and Countries Compliance and Specialist teams to drive risk-focused outcomes.
- Collaborate with CFCC Product Owners to continuously improve products and services, and build/innovate using reg tech and data analytics in risk management practices.
- Contribute to development, support and implementation of the vision, strategy and direction of the CFCC Professional Services team in line with the Bank’s strategic direction and growth.
- Work with CFCC Product & Professional Services colleagues, CFCC Coverage & Specialist Teams and Business Risk Managers to identify risks across the Bank and drive appropriate action.
- Build and maintain constructive relationships with CFCC Product & Professional Services colleagues, CFCC Coverage & Specialist Teams and Business Risk Managers to provide timely, responsive CFCC advice and guidance.
- Support integration of Professional Services into the Bank’s CFCC Risk Management strategy; take ownership of incoming queries and act as the go-to person for risk assessments and monitoring.
- Collaborate with stakeholders to provide oversight support and enable sustainable CFCC outcomes; execute high standards of regulatory compliance and deliver priorities aligned to the Professional Services scorecard.
- Demonstrate advanced expertise on CFCC risks, business/product knowledge and global regulatory frameworks.
- Analyze the impact of CFCC-related risk and regulatory matters on SCB through quantitative and qualitative assessment.
- Establish workflows and maintain processes to perform Risk Assessments, Risk Monitoring and Risk Advisory in alignment with regulatory requirements.
- Conduct deep-dive reviews and thematic analyses; continuously improve methodologies and tools.
- Collaborate with Business, Risk and CFCC stakeholders to manage risk across business, product, country and cluster levels.
- Promote knowledge exchange, continuous learning, agile practices and collaborative work culture.
- Foster openness, trust and risk-awareness; ensure compliant conduct and alignment with CFCC advisory model.
- Provide development feedback and share best practices across the network; encourage collaboration across functions.
- Transmit and interpret ideas effectively to stakeholders.
- Deliver the defined aspects of the Professional Services role to support the Group’s CFCC risk management approach and objectives.
- Maintain a deep understanding of the CFCC risk and control environment; support holistic risk management across client segments/products.
- Develop risk-based compliance framework for identifying, assessing, managing, monitoring, mitigating and reporting CFCC risks.
- Develop or assist in developing Risk Assessment standards across CFCC risk types; ensure regulatory compliance.
- Identify and escalate potential CFCC risks and issues to senior management through governance channels; support end-to-end audit and regulatory reviews with remediation and lessons learned.
12+ years of overall working experience in Banking, Financial Institution, Regulator, Fintech or equivalent; 5+ years in at least one of the following areas:
- Advanced practitioner level experience in Conduct or Compliance or Financial Crime Risk management, including:
- Data Risk; Conflict of Interest; Non-Financial Regulatory Reporting; Regulatory Conduct; Market Conduct; Client Conduct
- 5+ years of advanced practitioner level experience in Business or Product or Operations Risk Management with exposure to Conduct or Compliance or Financial Crime or Control Oversight in a front or first-line role, and/or 5+ years in adjacent risk operations disciplines (e.g., Financial Crime Risk Surveillance Operations, Compliance Surveillance Operations).
- Other experience: extensive risk analysis, communication skills, knowledge of relevant laws and regulations, ability to balance detail with big-picture thinking, collaboration across functions; certifications in CFCC (e.g., ACAMS, ICA) welcome; certifications in Business or Product domains welcome.
We’re an international bank committed to promoting equality in the workplace and creating an inclusive culture where everyone can realise their full potential. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. We value difference and advocate inclusion.
What We Offer- Competitive salary and benefits to support wellbeing.
- Retirement savings, medical and life insurance; flexible and voluntary benefits where available.
- Generous leave and holidays; flexible working options.
- Wellbeing support, learning opportunities and access to development resources.
- Inclusive environment that values diversity and supports growth.
This advertiser has chosen not to accept applicants from your region.
0
Third Party Risk Assessment Analyst
AutomateBuddy Technologies Private Limited
Posted 4 days ago
Job Viewed
Job Description
- The Contractor - Third Party Risk Assessment Analyst will be responsible for evaluating the security and compliance posture of third-party vendors and partners. This role involves identifying potential risks, assessing mitigation measures, and ensuring that third-party relationships align with FWD's security policies and regulatory requirements.
- Conduct comprehensive risk assessments of third-party vendors and partners.
- Evaluate vendors' security policies, procedures, and controls to ensure they meet FWD's standards.
- Identify potential risks associated with third-party relationships and recommend appropriate mitigation measures.
- Collaborate with internal stakeholders to gather necessary information and ensure a thorough assessment process.
- Maintain up-to-date records of third-party risk assessments and findings.
- Provide detailed reports and risk ratings for third-party vendors.
- Assist in the development and improvement of third-party risk management policies and procedures.
- Monitor and track remediation efforts by third parties to address identified risks.
- Stay current with industry best practices, regulatory requirements, and emerging threats related to third-party risk management.
- Bachelor’s degree in Information Security, Risk Management, Business Administration, or a related field.
- 3 or more years of experience in third-party risk assessment, vendor management, or a related area.
- Strong understanding of information security principles, risk management frameworks, and regulatory requirements (e.g., GDPR, CCPA, PCI-DSS).
- Experience with risk assessment methodologies and tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Detail-oriented with strong organizational skills.
- Relevant certifications (e.g., CISA, CISM, CISSP, CRISC) are a plus.
- Experience working in the financial industry.
- Familiarity with third-party risk management software and platforms.
- Ability to manage multiple assessments simultaneously and meet deadlines.
Name *
Email *
Phone * +91
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This advertiser has chosen not to accept applicants from your region.
1
Director Business Risk Assessment & Advisory
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 2 days ago
Job Viewed
Job Description
Overview
Director Business Risk Assessment & Advisory – Standard Chartered Join to apply for the Director Business Risk Assessment & Advisory role at Standard Chartered. The successful candidate demonstrates strong business acumen and deep CFCC risk experience, with practitioner-level expertise in Conduct, Financial Crime and Compliance Risk Analysis and Advisory. This is a global role spanning the SCB footprint in Asia, Africa, Middle East, Europe and the Americas across multiple Businesses. Key Responsibilities
Risk Identification, analysis and assessment of CFCC risks; measure exposure and design, build and recommend a control framework to mitigate and manage those risks, enabling structural and thematic risk response or remediation. Risk monitoring of dynamic changes to risk and control environment; generate operational insights to enable operational or tactical risk response or remediation. Perform targeted deep dives into material, emerging or unknown risk areas due to changes in threat profile or business strategy; enable structural risk response or remediation. Manage issues and events as they occur, perform root cause analysis and lessons learned, remediate vulnerabilities, reduce exposures, fix gaps to improve the control environment. Manage CFCC risks introduced by business change; holistically assess impact to Businesses, mitigate and manage those risks proactively for sustainable growth. Provide Business risk advisory in areas such as policy and regulation, business or product change to enable sustainable growth. Provide actionable risk insights and recommended actions to Business, Products, Clusters and Countries Compliance and Specialist teams to drive risk-focused outcomes. Collaborate with CFCC Product Owners to continuously improve products and services, and build/innovate using reg tech and data analytics in risk management practices. Strategy
Contribute to development, support and implementation of the vision, strategy and direction of the CFCC Professional Services team in line with the Bank’s strategic direction and growth. Work with CFCC Product & Professional Services colleagues, CFCC Coverage & Specialist Teams and Business Risk Managers to identify risks across the Bank and drive appropriate action. Business
Build and maintain constructive relationships with CFCC Product & Professional Services colleagues, CFCC Coverage & Specialist Teams and Business Risk Managers to provide timely, responsive CFCC advice and guidance. Support integration of Professional Services into the Bank’s CFCC Risk Management strategy; take ownership of incoming queries and act as the go-to person for risk assessments and monitoring. Collaborate with stakeholders to provide oversight support and enable sustainable CFCC outcomes; execute high standards of regulatory compliance and deliver priorities aligned to the Professional Services scorecard. Demonstrate advanced expertise on CFCC risks, business/product knowledge and global regulatory frameworks. Skills And Experience
Processes
Analyze the impact of CFCC-related risk and regulatory matters on SCB through quantitative and qualitative assessment. Establish workflows and maintain processes to perform Risk Assessments, Risk Monitoring and Risk Advisory in alignment with regulatory requirements. Conduct deep-dive reviews and thematic analyses; continuously improve methodologies and tools. Collaborate with Business, Risk and CFCC stakeholders to manage risk across business, product, country and cluster levels. People & Talent
Promote knowledge exchange, continuous learning, agile practices and collaborative work culture. Foster openness, trust and risk-awareness; ensure compliant conduct and alignment with CFCC advisory model. Provide development feedback and share best practices across the network; encourage collaboration across functions. Transmit and interpret ideas effectively to stakeholders. Risk Management
Deliver the defined aspects of the Professional Services role to support the Group’s CFCC risk management approach and objectives. Maintain a deep understanding of the CFCC risk and control environment; support holistic risk management across client segments/products. Governance
Develop risk-based compliance framework for identifying, assessing, managing, monitoring, mitigating and reporting CFCC risks. Develop or assist in developing Risk Assessment standards across CFCC risk types; ensure regulatory compliance. Identify and escalate potential CFCC risks and issues to senior management through governance channels; support end-to-end audit and regulatory reviews with remediation and lessons learned. Qualifications
12+ years of overall working experience in Banking, Financial Institution, Regulator, Fintech or equivalent; 5+ years in at least one of the following areas: Advanced practitioner level experience in Conduct or Compliance or Financial Crime Risk management, including: Data Risk; Conflict of Interest; Non-Financial Regulatory Reporting; Regulatory Conduct; Market Conduct; Client Conduct 5+ years of advanced practitioner level experience in Business or Product or Operations Risk Management with exposure to Conduct or Compliance or Financial Crime or Control Oversight in a front or first-line role, and/or 5+ years in adjacent risk operations disciplines (e.g., Financial Crime Risk Surveillance Operations, Compliance Surveillance Operations). Other experience: extensive risk analysis, communication skills, knowledge of relevant laws and regulations, ability to balance detail with big-picture thinking, collaboration across functions; certifications in CFCC (e.g., ACAMS, ICA) welcome; certifications in Business or Product domains welcome. About Standard Chartered
We’re an international bank committed to promoting equality in the workplace and creating an inclusive culture where everyone can realise their full potential. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. We value difference and advocate inclusion. What We Offer
Competitive salary and benefits to support wellbeing. Retirement savings, medical and life insurance; flexible and voluntary benefits where available. Generous leave and holidays; flexible working options. Wellbeing support, learning opportunities and access to development resources. Inclusive environment that values diversity and supports growth.
#J-18808-Ljbffr
Director Business Risk Assessment & Advisory – Standard Chartered Join to apply for the Director Business Risk Assessment & Advisory role at Standard Chartered. The successful candidate demonstrates strong business acumen and deep CFCC risk experience, with practitioner-level expertise in Conduct, Financial Crime and Compliance Risk Analysis and Advisory. This is a global role spanning the SCB footprint in Asia, Africa, Middle East, Europe and the Americas across multiple Businesses. Key Responsibilities
Risk Identification, analysis and assessment of CFCC risks; measure exposure and design, build and recommend a control framework to mitigate and manage those risks, enabling structural and thematic risk response or remediation. Risk monitoring of dynamic changes to risk and control environment; generate operational insights to enable operational or tactical risk response or remediation. Perform targeted deep dives into material, emerging or unknown risk areas due to changes in threat profile or business strategy; enable structural risk response or remediation. Manage issues and events as they occur, perform root cause analysis and lessons learned, remediate vulnerabilities, reduce exposures, fix gaps to improve the control environment. Manage CFCC risks introduced by business change; holistically assess impact to Businesses, mitigate and manage those risks proactively for sustainable growth. Provide Business risk advisory in areas such as policy and regulation, business or product change to enable sustainable growth. Provide actionable risk insights and recommended actions to Business, Products, Clusters and Countries Compliance and Specialist teams to drive risk-focused outcomes. Collaborate with CFCC Product Owners to continuously improve products and services, and build/innovate using reg tech and data analytics in risk management practices. Strategy
Contribute to development, support and implementation of the vision, strategy and direction of the CFCC Professional Services team in line with the Bank’s strategic direction and growth. Work with CFCC Product & Professional Services colleagues, CFCC Coverage & Specialist Teams and Business Risk Managers to identify risks across the Bank and drive appropriate action. Business
Build and maintain constructive relationships with CFCC Product & Professional Services colleagues, CFCC Coverage & Specialist Teams and Business Risk Managers to provide timely, responsive CFCC advice and guidance. Support integration of Professional Services into the Bank’s CFCC Risk Management strategy; take ownership of incoming queries and act as the go-to person for risk assessments and monitoring. Collaborate with stakeholders to provide oversight support and enable sustainable CFCC outcomes; execute high standards of regulatory compliance and deliver priorities aligned to the Professional Services scorecard. Demonstrate advanced expertise on CFCC risks, business/product knowledge and global regulatory frameworks. Skills And Experience
Processes
Analyze the impact of CFCC-related risk and regulatory matters on SCB through quantitative and qualitative assessment. Establish workflows and maintain processes to perform Risk Assessments, Risk Monitoring and Risk Advisory in alignment with regulatory requirements. Conduct deep-dive reviews and thematic analyses; continuously improve methodologies and tools. Collaborate with Business, Risk and CFCC stakeholders to manage risk across business, product, country and cluster levels. People & Talent
Promote knowledge exchange, continuous learning, agile practices and collaborative work culture. Foster openness, trust and risk-awareness; ensure compliant conduct and alignment with CFCC advisory model. Provide development feedback and share best practices across the network; encourage collaboration across functions. Transmit and interpret ideas effectively to stakeholders. Risk Management
Deliver the defined aspects of the Professional Services role to support the Group’s CFCC risk management approach and objectives. Maintain a deep understanding of the CFCC risk and control environment; support holistic risk management across client segments/products. Governance
Develop risk-based compliance framework for identifying, assessing, managing, monitoring, mitigating and reporting CFCC risks. Develop or assist in developing Risk Assessment standards across CFCC risk types; ensure regulatory compliance. Identify and escalate potential CFCC risks and issues to senior management through governance channels; support end-to-end audit and regulatory reviews with remediation and lessons learned. Qualifications
12+ years of overall working experience in Banking, Financial Institution, Regulator, Fintech or equivalent; 5+ years in at least one of the following areas: Advanced practitioner level experience in Conduct or Compliance or Financial Crime Risk management, including: Data Risk; Conflict of Interest; Non-Financial Regulatory Reporting; Regulatory Conduct; Market Conduct; Client Conduct 5+ years of advanced practitioner level experience in Business or Product or Operations Risk Management with exposure to Conduct or Compliance or Financial Crime or Control Oversight in a front or first-line role, and/or 5+ years in adjacent risk operations disciplines (e.g., Financial Crime Risk Surveillance Operations, Compliance Surveillance Operations). Other experience: extensive risk analysis, communication skills, knowledge of relevant laws and regulations, ability to balance detail with big-picture thinking, collaboration across functions; certifications in CFCC (e.g., ACAMS, ICA) welcome; certifications in Business or Product domains welcome. About Standard Chartered
We’re an international bank committed to promoting equality in the workplace and creating an inclusive culture where everyone can realise their full potential. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. We value difference and advocate inclusion. What We Offer
Competitive salary and benefits to support wellbeing. Retirement savings, medical and life insurance; flexible and voluntary benefits where available. Generous leave and holidays; flexible working options. Wellbeing support, learning opportunities and access to development resources. Inclusive environment that values diversity and supports growth.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Third Party Risk Assessment Analyst
Kelantan, Kelantan
AutomateBuddy Technologies Private Limited
Posted 20 days ago
Job Viewed
Job Description
The Contractor - Third Party Risk Assessment Analyst will be responsible for evaluating the security and compliance posture of third-party vendors and partners. This role involves identifying potential risks, assessing mitigation measures, and ensuring that third-party relationships align with FWD's security policies and regulatory requirements. Responsibilities
Conduct comprehensive risk assessments of third-party vendors and partners. Evaluate vendors' security policies, procedures, and controls to ensure they meet FWD's standards. Identify potential risks associated with third-party relationships and recommend appropriate mitigation measures. Collaborate with internal stakeholders to gather necessary information and ensure a thorough assessment process. Maintain up-to-date records of third-party risk assessments and findings. Provide detailed reports and risk ratings for third-party vendors. Assist in the development and improvement of third-party risk management policies and procedures. Monitor and track remediation efforts by third parties to address identified risks. Stay current with industry best practices, regulatory requirements, and emerging threats related to third-party risk management. Required Skills
Bachelor’s degree in Information Security, Risk Management, Business Administration, or a related field. 3 or more years of experience in third-party risk assessment, vendor management, or a related area. Strong understanding of information security principles, risk management frameworks, and regulatory requirements (e.g., GDPR, CCPA, PCI-DSS). Experience with risk assessment methodologies and tools. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Detail-oriented with strong organizational skills. Relevant certifications (e.g., CISA, CISM, CISSP, CRISC) are a plus. Required Qualification
Experience working in the financial industry. Familiarity with third-party risk management software and platforms. Ability to manage multiple assessments simultaneously and meet deadlines. Apply Now
Name
* Email
* Phone
*
+91
United States
+1 United Kingdom
+44 Afghanistan (افغانستان)
+93 Albania (Shqipëri)
+355 Algeria (الجزائر)
+213 American Samoa
+1 Andorra
+376 Angola
+244 Anguilla
+1 Antigua and Barbuda
+1 Argentina
+54 Armenia (Հայաստան)
+374 Aruba
+297 Ascension Island
+247 Australia
+61 Austria (Österreich)
+43 Azerbaijan (Azərbaycan)
+994 Bahamas
+1 Bahrain (البحرين)
+973 Bangladesh (বাংলাদেশ)
+880 Barbados
+1 Belarus (Беларусь)
+375 Belgium (België)
+32 Belize
+501 Benin (Bénin)
+229 Bermuda
+1 Bhutan (འབྲུག)
+975 Bolivia
+591 Bosnia and Herzegovina (Босна и Херцеговина)
+387 Botswana
+267 Brazil (Brasil)
+55 British Indian Ocean Territory
+246 British Virgin Islands
+1 Brunei
+673 Bulgaria (България)
+359 Burkina Faso
+226 Burundi (Uburundi)
+257 Cambodia (កម្ពុជា)
+855 Cameroon (Cameroun)
+237 Canada
+1 Cape Verde (Kabu Verdi)
+238 Caribbean Netherlands
+599 Cayman Islands
+1 Central African Republic (République centrafricaine)
+236 Chad (Tchad)
+235 Chile
+56 China (中国)
+86 Christmas Island
+61 Cocos (Keeling) Islands
+61 Colombia
+57 Comoros (جزر القمر)
+269 Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)
+243 Congo (Republic) (Congo-Brazzaville)
+242 Cook Islands
+682 Costa Rica
+506 Côte d’Ivoire
+225 Croatia (Hrvatska)
+385 Cuba
+53 Curaçao
+599 Cyprus (Κύπρος)
+357 Czech Republic (Česká republika)
+420 Denmark (Danmark)
+45 Djibouti
+253 Dominica
+1 Dominican Republic (República Dominicana)
+1 Ecuador
+593 Egypt (مصر)
+20 El Salvador
+503 Equatorial Guinea (Guinea Ecuatorial)
+240 Eritrea
+291 Estonia (Eesti)
+372 Eswatini
+268 Ethiopia
+251 Falkland Islands (Islas Malvinas)
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+358
#J-18808-Ljbffr
Conduct comprehensive risk assessments of third-party vendors and partners. Evaluate vendors' security policies, procedures, and controls to ensure they meet FWD's standards. Identify potential risks associated with third-party relationships and recommend appropriate mitigation measures. Collaborate with internal stakeholders to gather necessary information and ensure a thorough assessment process. Maintain up-to-date records of third-party risk assessments and findings. Provide detailed reports and risk ratings for third-party vendors. Assist in the development and improvement of third-party risk management policies and procedures. Monitor and track remediation efforts by third parties to address identified risks. Stay current with industry best practices, regulatory requirements, and emerging threats related to third-party risk management. Required Skills
Bachelor’s degree in Information Security, Risk Management, Business Administration, or a related field. 3 or more years of experience in third-party risk assessment, vendor management, or a related area. Strong understanding of information security principles, risk management frameworks, and regulatory requirements (e.g., GDPR, CCPA, PCI-DSS). Experience with risk assessment methodologies and tools. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Detail-oriented with strong organizational skills. Relevant certifications (e.g., CISA, CISM, CISSP, CRISC) are a plus. Required Qualification
Experience working in the financial industry. Familiarity with third-party risk management software and platforms. Ability to manage multiple assessments simultaneously and meet deadlines. Apply Now
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+218 Liechtenstein
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+1 Norway (Norge)
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+1 Qatar (قطر)
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+262 Romania (România)
+40 Russia (Россия)
+7 Rwanda
+250 Saint Barthélemy
+590 Saint Helena
+290 Saint Kitts and Nevis
+1 Saint Lucia
+1 Saint Martin (Saint-Martin (partie française))
+590 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)
+508 Saint Vincent and the Grenadines
+1 Samoa
+685 San Marino
+378 São Tomé and Príncipe (São Tomé e Príncipe)
+239 Saudi Arabia (المملكة العربية السعودية)
+966 Senegal (Sénégal)
+221 Serbia (Србија)
+381 Seychelles
+248 Sierra Leone
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+65 Sint Maarten
+1 Slovakia (Slovensko)
+421 Slovenia (Slovenija)
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+94 Sudan (السودان)
+249 Suriname
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+46 Switzerland (Schweiz)
+41 Syria (سوريا)
+963 Taiwan (台灣)
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+255 Thailand (ไทย)
+66 Timor-Leste
+670 Togo
+228 Tokelau
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+676 Trinidad and Tobago
+1 Tunisia (تونس)
+216 Turkey (Türkiye)
+90 Turkmenistan
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+1 Tuvalu
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+380 United Arab Emirates (الإمارات العربية المتحدة)
+971 United Kingdom
+44 United States
+1 Uruguay
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+212 Yemen (اليمن)
+967 Zambia
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+263 Åland Islands
+358
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3
Associate Director Risk Assessment Monitoring and Insight, Risk
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 4 days ago
Job Viewed
Job Description
Associate Director Risk Assessment Monitoring and Insight, Risk
Overall Working Experience:
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Join to apply for the Associate Director Risk Assessment Monitoring and Insight, Risk role at Standard Chartered
Associate Director Risk Assessment Monitoring and Insight, Risk2 months ago Be among the first 25 applicants
Join to apply for the Associate Director Risk Assessment Monitoring and Insight, Risk role at Standard Chartered
Job Summary
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Managed Services team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs, such as Fit for Growth (FFG) and the Controls Simplification Programme
Job Summary
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Managed Services team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs, such as Fit for Growth (FFG) and the Controls Simplification Programme
This is a global support role, covering SCB's presence across Asia, Africa, the Middle East, Europe, and the Americas, and spans multiple business lines such as Retail Banking, Private Banking, Wealth Management, Transaction Banking, and Financial Markets.
Key Responsibilities
- Risk Assessment: support the performance of both inherent and residual risk assessments (regular, dynamic and targeted).
- Control Monitoring: Support the control design effectiveness assessment, and dynamically monitor risk and controls.
- Change Risk: Assess and manage risks associated with change initiatives.
- Issue & Event Management: Support in the management of issues and events, escalate as needed, and ensure timely reporting.
- Risk Insights: Provide actionable risk insights to business stakeholders.
- Data Quality: Identify and remediate data quality issues, including administration, reporting and ownership of resolution. Ensure data models are up to date and accurate.
- Horizon Scanning: support horizon scanning product and related Knowledge Management System
- FFG Programme: support the overall embedding and transitioning of new technology solutions (e.g. AI capabilities) into various risk processes.
- Governance: document processes and procedures to ensure transition of services to the Managed Service team are accurate, up to date and centrally stored and available.
- Help build world-class risk and compliance capabilities, fostering a risk-aware and client-focused environment for the bank’s next phase of growth.
- Deliver simplified, standardized, and digitized solutions that meet compliance obligations while providing insights to the 1st Line of Defence (1LoD) for better decision-making.
- Execution of risk assessment, monitoring and insight processes.
- Enhance and simplify controls related to OTCR (Operational, Technology, and Cyber Risk), where appropriate.
- Capture lessons learnt and refine tooling and processes improvements.
- Identify insights, analyse, and assess OTCR risks and implementing control frameworks to manage these risks.
- Development of basic MI to support Coverage and SME actions (i.e., trends).
- Conduct deep dives into material, emerging, or unknown risks to enable appropriate risk mitigation.
- Manage issues as they arise, performing root cause analysis, lessons learned, and remediation efforts.
- Address data quality issues and ensure data models are up to date and accurate, notably those that are related to implemented AI use cases and capabilities.
- Maintain Knowledge Management Systems that enable and support risk products and microservices.
- Implement a risk-based compliance framework for managing OTCR risks.
- Recommend risk assessment standards across OTCR risk types, ensuring compliance with all relevant regulations.
- Escalate potential OTCR risks to management.
- Support the end-to-end lifecycle of audit, assurance, and regulatory reviews related to Professional Services, including tracking and remediation.
Overall Working Experience:
- Overall experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry
- Retail Banking
- Wealth Management
- Private Banking
- Transaction Banking – Trade
- Transaction Banking – Cash Management
- Markets (e.g., Sales & Trading, Global Credit Markets, Private Side)
- OTCR – Operational, Technology and Cyber Risk
- Conduct & Compliance Risks
- Data Risk
- Conflict of Interest
- Non-Financial Regulatory Reporting
- Regulatory Conduct
- Market Conduct
- Client Conduct
- Financial Crime Risks
- Anti-Money Laundering
- Anti-Bribery & Corruption
- Sanctions
- Fraud (Internal and External)
- Experience in Business or Product or Operations Risk Management with exposure to Conduct or Compliance or Financial Crime or Control Oversight in a front or first-line role, and/or
- Well versed with tools and techniques of analysing potential risk exposures
- Understanding of effective communication skills.
- Understanding of best practice risk assessment techniques and risk management frameworks.
- Understanding of the key features of relevant laws and regulations relevant to the Group
- Sound judgement on business practices, regulatory relationship management and reputational risk,
- Ability to balance both detail oriented and big picture perspectives.
- Ability to collaborate and work dynamically across functions.
- Global Compliance Officers covering Business or Products or Client Segments or Clusters, and their respective team.
- Chief Country Compliance Officers covering Countries, and their respective team.
- Global Product Owners covering respective CFCC & Risk products.
- Global and Country Business Heads
- Global and Country Business Risk Management
- Global and Country Process Leads
- Chief Data Officer and teams involved in developing Data analytical products.
- Global Head Technology involved in developing technology solutions and regulatory technology products.
- Audit & Assurance teams
- We value your practical and hands-on experience in the above domains .
- Any industry certifications in the Risk & CFCR domains are most welcome (e.g., IRM, CISSP, ACAMS, ICA).
- Any industry certifications in the Business or Product domain are most welcome
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Finance and Sales
- Industries Banking
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4
Associate Director Risk Assessment Monitoring and Insight, Risk
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 14 days ago
Job Viewed
Job Description
Associate Director Risk Assessment Monitoring and Insight, Risk
Join to apply for the
Associate Director Risk Assessment Monitoring and Insight, Risk
role at
Standard Chartered Associate Director Risk Assessment Monitoring and Insight, Risk
2 months ago Be among the first 25 applicants Join to apply for the
Associate Director Risk Assessment Monitoring and Insight, Risk
role at
Standard Chartered Job Summary
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Managed Services team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs, such as Fit for Growth (FFG) and the Controls Simplification Programme Job Summary
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Managed Services team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs, such as Fit for Growth (FFG) and the Controls Simplification Programme
This is a global support role, covering SCB's presence across Asia, Africa, the Middle East, Europe, and the Americas, and spans multiple business lines such as Retail Banking, Private Banking, Wealth Management, Transaction Banking, and Financial Markets.
Key Responsibilities
Risk Assessment: support the performance of both inherent and residual risk assessments (regular, dynamic and targeted). Control Monitoring: Support the control design effectiveness assessment, and dynamically monitor risk and controls. Change Risk: Assess and manage risks associated with change initiatives. Issue & Event Management: Support in the management of issues and events, escalate as needed, and ensure timely reporting. Risk Insights: Provide actionable risk insights to business stakeholders. Data Quality: Identify and remediate data quality issues, including administration, reporting and ownership of resolution. Ensure data models are up to date and accurate. Horizon Scanning: support horizon scanning product and related Knowledge Management System FFG Programme: support the overall embedding and transitioning of new technology solutions (e.g. AI capabilities) into various risk processes. Governance: document processes and procedures to ensure transition of services to the Managed Service team are accurate, up to date and centrally stored and available. Help build world-class risk and compliance capabilities, fostering a risk-aware and client-focused environment for the bank’s next phase of growth. Deliver simplified, standardized, and digitized solutions that meet compliance obligations while providing insights to the 1st Line of Defence (1LoD) for better decision-making. Execution of risk assessment, monitoring and insight processes. Enhance and simplify controls related to OTCR (Operational, Technology, and Cyber Risk), where appropriate. Capture lessons learnt and refine tooling and processes improvements. Identify insights, analyse, and assess OTCR risks and implementing control frameworks to manage these risks. Development of basic MI to support Coverage and SME actions (i.e., trends). Conduct deep dives into material, emerging, or unknown risks to enable appropriate risk mitigation. Manage issues as they arise, performing root cause analysis, lessons learned, and remediation efforts. Address data quality issues and ensure data models are up to date and accurate, notably those that are related to implemented AI use cases and capabilities. Maintain Knowledge Management Systems that enable and support risk products and microservices. Implement a risk-based compliance framework for managing OTCR risks. Recommend risk assessment standards across OTCR risk types, ensuring compliance with all relevant regulations. Escalate potential OTCR risks to management. Support the end-to-end lifecycle of audit, assurance, and regulatory reviews related to Professional Services, including tracking and remediation.
Skills And Experience
Overall Working Experience:
Overall experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry
Business & Contextual Experience in at least one of the below:
Retail Banking Wealth Management Private Banking Transaction Banking – Trade Transaction Banking – Cash Management Markets (e.g., Sales & Trading, Global Credit Markets, Private Side)
Domain And Functional Experience In One Of The Below
OTCR – Operational, Technology and Cyber Risk Conduct & Compliance Risks Data Risk Conflict of Interest Non-Financial Regulatory Reporting Regulatory Conduct Market Conduct Client Conduct Financial Crime Risks Anti-Money Laundering Anti-Bribery & Corruption Sanctions Fraud (Internal and External) Experience in Business or Product or Operations Risk Management with exposure to Conduct or Compliance or Financial Crime or Control Oversight in a front or first-line role, and/or
Other Experience
Well versed with tools and techniques of analysing potential risk exposures Understanding of effective communication skills. Understanding of best practice risk assessment techniques and risk management frameworks. Understanding of the key features of relevant laws and regulations relevant to the Group Sound judgement on business practices, regulatory relationship management and reputational risk, Ability to balance both detail oriented and big picture perspectives. Ability to collaborate and work dynamically across functions.
Key stakeholders*
Global Compliance Officers covering Business or Products or Client Segments or Clusters, and their respective team. Chief Country Compliance Officers covering Countries, and their respective team. Global Product Owners covering respective CFCC & Risk products. Global and Country Business Heads Global and Country Business Risk Management Global and Country Process Leads Chief Data Officer and teams involved in developing Data analytical products. Global Head Technology involved in developing technology solutions and regulatory technology products. Audit & Assurance teams
Qualifications
We value your practical and hands-on experience in the above domains . Any industry certifications in the Risk & CFCR domains are most welcome (e.g., IRM, CISSP, ACAMS, ICA). Any industry certifications in the Business or Product domain are most welcome
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at Standard Chartered by 2x Sign in to set job alerts for “Risk Director” roles.
Federal Territory of Kuala Lumpur, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Head, Third-Party Risk Management (TPRM) and Outsourcing
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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Legal Associate Director, FinTech & Payments (Bangkok-based, Relocation Provided)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago Deputy Manager | Risk Management Advisory (Technology Risk)
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 minutes ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Manager, Risk & Compliance - Group Business & Transaction Banking
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Group Manager, Technology Risk Management
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Manager - Governance, Risk & Compliance - TRC (Petaling Jaya)
Petaling Jaya, Selangor, Malaysia 3 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Associate Director Risk Assessment Monitoring and Insight, Risk
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Standard Chartered Associate Director Risk Assessment Monitoring and Insight, Risk
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Associate Director Risk Assessment Monitoring and Insight, Risk
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Standard Chartered Job Summary
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Managed Services team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs, such as Fit for Growth (FFG) and the Controls Simplification Programme Job Summary
This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Managed Services team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs, such as Fit for Growth (FFG) and the Controls Simplification Programme
This is a global support role, covering SCB's presence across Asia, Africa, the Middle East, Europe, and the Americas, and spans multiple business lines such as Retail Banking, Private Banking, Wealth Management, Transaction Banking, and Financial Markets.
Key Responsibilities
Risk Assessment: support the performance of both inherent and residual risk assessments (regular, dynamic and targeted). Control Monitoring: Support the control design effectiveness assessment, and dynamically monitor risk and controls. Change Risk: Assess and manage risks associated with change initiatives. Issue & Event Management: Support in the management of issues and events, escalate as needed, and ensure timely reporting. Risk Insights: Provide actionable risk insights to business stakeholders. Data Quality: Identify and remediate data quality issues, including administration, reporting and ownership of resolution. Ensure data models are up to date and accurate. Horizon Scanning: support horizon scanning product and related Knowledge Management System FFG Programme: support the overall embedding and transitioning of new technology solutions (e.g. AI capabilities) into various risk processes. Governance: document processes and procedures to ensure transition of services to the Managed Service team are accurate, up to date and centrally stored and available. Help build world-class risk and compliance capabilities, fostering a risk-aware and client-focused environment for the bank’s next phase of growth. Deliver simplified, standardized, and digitized solutions that meet compliance obligations while providing insights to the 1st Line of Defence (1LoD) for better decision-making. Execution of risk assessment, monitoring and insight processes. Enhance and simplify controls related to OTCR (Operational, Technology, and Cyber Risk), where appropriate. Capture lessons learnt and refine tooling and processes improvements. Identify insights, analyse, and assess OTCR risks and implementing control frameworks to manage these risks. Development of basic MI to support Coverage and SME actions (i.e., trends). Conduct deep dives into material, emerging, or unknown risks to enable appropriate risk mitigation. Manage issues as they arise, performing root cause analysis, lessons learned, and remediation efforts. Address data quality issues and ensure data models are up to date and accurate, notably those that are related to implemented AI use cases and capabilities. Maintain Knowledge Management Systems that enable and support risk products and microservices. Implement a risk-based compliance framework for managing OTCR risks. Recommend risk assessment standards across OTCR risk types, ensuring compliance with all relevant regulations. Escalate potential OTCR risks to management. Support the end-to-end lifecycle of audit, assurance, and regulatory reviews related to Professional Services, including tracking and remediation.
Skills And Experience
Overall Working Experience:
Overall experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry
Business & Contextual Experience in at least one of the below:
Retail Banking Wealth Management Private Banking Transaction Banking – Trade Transaction Banking – Cash Management Markets (e.g., Sales & Trading, Global Credit Markets, Private Side)
Domain And Functional Experience In One Of The Below
OTCR – Operational, Technology and Cyber Risk Conduct & Compliance Risks Data Risk Conflict of Interest Non-Financial Regulatory Reporting Regulatory Conduct Market Conduct Client Conduct Financial Crime Risks Anti-Money Laundering Anti-Bribery & Corruption Sanctions Fraud (Internal and External) Experience in Business or Product or Operations Risk Management with exposure to Conduct or Compliance or Financial Crime or Control Oversight in a front or first-line role, and/or
Other Experience
Well versed with tools and techniques of analysing potential risk exposures Understanding of effective communication skills. Understanding of best practice risk assessment techniques and risk management frameworks. Understanding of the key features of relevant laws and regulations relevant to the Group Sound judgement on business practices, regulatory relationship management and reputational risk, Ability to balance both detail oriented and big picture perspectives. Ability to collaborate and work dynamically across functions.
Key stakeholders*
Global Compliance Officers covering Business or Products or Client Segments or Clusters, and their respective team. Chief Country Compliance Officers covering Countries, and their respective team. Global Product Owners covering respective CFCC & Risk products. Global and Country Business Heads Global and Country Business Risk Management Global and Country Process Leads Chief Data Officer and teams involved in developing Data analytical products. Global Head Technology involved in developing technology solutions and regulatory technology products. Audit & Assurance teams
Qualifications
We value your practical and hands-on experience in the above domains . Any industry certifications in the Risk & CFCR domains are most welcome (e.g., IRM, CISSP, ACAMS, ICA). Any industry certifications in the Business or Product domain are most welcome
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at Standard Chartered by 2x Sign in to set job alerts for “Risk Director” roles.
Federal Territory of Kuala Lumpur, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Head, Third-Party Risk Management (TPRM) and Outsourcing
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Head, Business Risk & Compliance Management
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Legal Associate Director, FinTech & Payments (Bangkok-based, Relocation Provided)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 hours ago Deputy Manager | Risk Management Advisory (Technology Risk)
Kota Damansara, Selangor, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Manager, Risk Management (Technology Risk)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 minutes ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Manager, Risk & Compliance - Group Business & Transaction Banking
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Group Manager, Technology Risk Management
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Manager - Governance, Risk & Compliance - TRC (Petaling Jaya)
Petaling Jaya, Selangor, Malaysia 3 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
AVP, Safety and Health Management
Kuala Lumpur, Kuala Lumpur
Alliance Bank Malaysia Berhad
Posted 4 days ago
Job Viewed
Job Description
Overview
Responsible for leading the strategic direction, implementation, and continuous improvement of comprehensive workplace safety and health programs across the Bank. This role ensures enterprise-wide workplace compliance with regulatory requirements, embeds a culture of safety and well-being, and integrates safety strategies into operational risk management frameworks. The AVP is accountable for driving proactive workplace risk mitigation, audits, and training initiatives, and serving as advisor to senior leadership on matters of occupational health and safety, while aligning with the Bank’s business continuity and ESG objectives.
Responsibilities- Leads Strategic Risk Reduction Initiatives: In addition to ensuring compliance with Occupational Safety and Health regulations, the AVP Safety & Health plays a strategic role in developing organizational workplace policies.
- Champions Organizational Well-being: Drives enterprise-level initiatives that promote employee well-being through a proactive, safe work culture aligned with broader HR and wellness strategies.
- Shapes a Positive Safety Culture: Promotes a culture of safety throughout the organization by collaborating with senior leaders and embedding safety practices into core workplace operational strategies.
- Delivers Operational Cost Efficiencies: Oversees data-driven programs to reduce workplace incidents, optimize safety investment returns, and minimize indirect costs from disruptions and liabilities.
- Incident Investigation and Reporting: Lead investigations into accidents, near misses, and unsafe working conditions, and prepare detailed reports with recommendations for corrective actions.
- Engage with Regulatory and Industry Bodies: Serve as the point of contact for occupational safety and health inspections, ensuring regulatory guidelines are met.
- Lead the Development and Governance of Safety Programs: Oversee and provide strategic direction for the creation, execution, and review of enterprise safety policies, procedures, and systems that ensure long-term compliance and risk mitigation.
- Lead Safety Training & Development Strategy: Design and implement organization-wide learning frameworks, including executive-level briefings and specialized safety capability development programs.
- Direct Safety Audits and Inspections: Provide oversight for the enterprise-wide safety audit schedule, validate findings, and present strategic recommendations to senior leadership.
- Emergency Preparedness Leadership: Direct the development and implementation of robust workplace emergency response strategies, ensuring integration with business continuity plans.
- Institutionalize Safety Culture: Spearhead strategic initiatives and campaigns to embed safety values into the corporate culture, aligning with ESG and sustainability goals.
- Steer Safety Data Analytics & Reporting: Lead analysis of key safety indicators, and use insights to inform board-level decisions and continuous improvement strategies.
- Strong leadership and influencing skills to drive workplace safety culture and initiatives across departments.
- Excellent communication and presentation skills to effectively communicate with senior management, regulatory bodies, and employees at all levels.
- Strategic thinking and problem-solving abilities to identify and address complex safety and health challenges at an organizational level.
- Proven ability to develop and implement safety and health programs and policies that align with business objectives.
- Demonstrated ability to collaborate and build relationships with internal and external stakeholders.
- Strong negotiation and conflict resolution skills.
- Comprehensive and in-depth knowledge of relevant safety and health legislation, regulations, and best practices (including DOSH and local authorities).
- Strong understanding of risk management principles and methodologies, including hazard identification, risk assessment, and control measures.
- Knowledge of relevant industry standards and certifications (e.g., ISO 45001).
- Solid understanding of financial and budgetary management related to safety and health programs.
- Familiarity with safety management systems (SMS) and their implementation.
- Understanding of business continuity and emergency response planning from a safety and health perspective.
- Degree in Occupational Safety and Health, Environmental Health, Engineering, or a related field is highly preferred.
- Advanced certifications or qualifications in safety and health management would be an advantage.
- Minimum 8-10 years of progressive experience in safety and health roles, with a significant portion in a leadership or management capacity, demonstrating increasing responsibility and strategic impact.
- Proven track record of successfully developing, implementing, and managing comprehensive safety and health programs across an organization or significant business unit.
- Experience in interacting with regulatory authorities and managing compliance audits.
- Experience in managing and mentoring safety and health teams.
- Mid-Senior level
- Full-time
- Other
- Banking
This advertiser has chosen not to accept applicants from your region.
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6
AVP, Safety and Health Management
Kuala Lumpur, Kuala Lumpur
Alliance Bank Malaysia Berhad
Posted 3 days ago
Job Viewed
Job Description
Overview Responsible for leading the strategic direction, implementation, and continuous improvement of comprehensive workplace safety and health programs across the Bank. This role ensures enterprise-wide workplace compliance with regulatory requirements, embeds a culture of safety and well-being, and integrates safety strategies into operational risk management frameworks. The AVP is accountable for driving proactive workplace risk mitigation, audits, and training initiatives, and serving as advisor to senior leadership on matters of occupational health and safety, while aligning with the Bank’s business continuity and ESG objectives.
Responsibilities
Leads Strategic Risk Reduction Initiatives:
In addition to ensuring compliance with Occupational Safety and Health regulations, the AVP Safety & Health plays a strategic role in developing organizational workplace policies.
Champions Organizational Well-being:
Drives enterprise-level initiatives that promote employee well-being through a proactive, safe work culture aligned with broader HR and wellness strategies.
Shapes a Positive Safety Culture:
Promotes a culture of safety throughout the organization by collaborating with senior leaders and embedding safety practices into core workplace operational strategies.
Delivers Operational Cost Efficiencies:
Oversees data-driven programs to reduce workplace incidents, optimize safety investment returns, and minimize indirect costs from disruptions and liabilities.
Incident Investigation and Reporting:
Lead investigations into accidents, near misses, and unsafe working conditions, and prepare detailed reports with recommendations for corrective actions.
Engage with Regulatory and Industry Bodies:
Serve as the point of contact for occupational safety and health inspections, ensuring regulatory guidelines are met.
Lead the Development and Governance of Safety Programs:
Oversee and provide strategic direction for the creation, execution, and review of enterprise safety policies, procedures, and systems that ensure long-term compliance and risk mitigation.
Lead Safety Training & Development Strategy:
Design and implement organization-wide learning frameworks, including executive-level briefings and specialized safety capability development programs.
Direct Safety Audits and Inspections:
Provide oversight for the enterprise-wide safety audit schedule, validate findings, and present strategic recommendations to senior leadership.
Emergency Preparedness Leadership:
Direct the development and implementation of robust workplace emergency response strategies, ensuring integration with business continuity plans.
Institutionalize Safety Culture:
Spearhead strategic initiatives and campaigns to embed safety values into the corporate culture, aligning with ESG and sustainability goals.
Steer Safety Data Analytics & Reporting:
Lead analysis of key safety indicators, and use insights to inform board-level decisions and continuous improvement strategies.
Skills
Strong leadership and influencing skills to drive workplace safety culture and initiatives across departments.
Excellent communication and presentation skills to effectively communicate with senior management, regulatory bodies, and employees at all levels.
Strategic thinking and problem-solving abilities to identify and address complex safety and health challenges at an organizational level.
Proven ability to develop and implement safety and health programs and policies that align with business objectives.
Demonstrated ability to collaborate and build relationships with internal and external stakeholders.
Strong negotiation and conflict resolution skills.
Knowledge
Comprehensive and in-depth knowledge of relevant safety and health legislation, regulations, and best practices (including DOSH and local authorities).
Strong understanding of risk management principles and methodologies, including hazard identification, risk assessment, and control measures.
Knowledge of relevant industry standards and certifications (e.g., ISO 45001).
Solid understanding of financial and budgetary management related to safety and health programs.
Familiarity with safety management systems (SMS) and their implementation.
Understanding of business continuity and emergency response planning from a safety and health perspective.
Experience
Degree in Occupational Safety and Health, Environmental Health, Engineering, or a related field is highly preferred.
Advanced certifications or qualifications in safety and health management would be an advantage.
Minimum 8-10 years of progressive experience in safety and health roles, with a significant portion in a leadership or management capacity, demonstrating increasing responsibility and strategic impact.
Proven track record of successfully developing, implementing, and managing comprehensive safety and health programs across an organization or significant business unit.
Experience in interacting with regulatory authorities and managing compliance audits.
Experience in managing and mentoring safety and health teams.
Senioriry level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Banking
#J-18808-Ljbffr
Responsibilities
Leads Strategic Risk Reduction Initiatives:
In addition to ensuring compliance with Occupational Safety and Health regulations, the AVP Safety & Health plays a strategic role in developing organizational workplace policies.
Champions Organizational Well-being:
Drives enterprise-level initiatives that promote employee well-being through a proactive, safe work culture aligned with broader HR and wellness strategies.
Shapes a Positive Safety Culture:
Promotes a culture of safety throughout the organization by collaborating with senior leaders and embedding safety practices into core workplace operational strategies.
Delivers Operational Cost Efficiencies:
Oversees data-driven programs to reduce workplace incidents, optimize safety investment returns, and minimize indirect costs from disruptions and liabilities.
Incident Investigation and Reporting:
Lead investigations into accidents, near misses, and unsafe working conditions, and prepare detailed reports with recommendations for corrective actions.
Engage with Regulatory and Industry Bodies:
Serve as the point of contact for occupational safety and health inspections, ensuring regulatory guidelines are met.
Lead the Development and Governance of Safety Programs:
Oversee and provide strategic direction for the creation, execution, and review of enterprise safety policies, procedures, and systems that ensure long-term compliance and risk mitigation.
Lead Safety Training & Development Strategy:
Design and implement organization-wide learning frameworks, including executive-level briefings and specialized safety capability development programs.
Direct Safety Audits and Inspections:
Provide oversight for the enterprise-wide safety audit schedule, validate findings, and present strategic recommendations to senior leadership.
Emergency Preparedness Leadership:
Direct the development and implementation of robust workplace emergency response strategies, ensuring integration with business continuity plans.
Institutionalize Safety Culture:
Spearhead strategic initiatives and campaigns to embed safety values into the corporate culture, aligning with ESG and sustainability goals.
Steer Safety Data Analytics & Reporting:
Lead analysis of key safety indicators, and use insights to inform board-level decisions and continuous improvement strategies.
Skills
Strong leadership and influencing skills to drive workplace safety culture and initiatives across departments.
Excellent communication and presentation skills to effectively communicate with senior management, regulatory bodies, and employees at all levels.
Strategic thinking and problem-solving abilities to identify and address complex safety and health challenges at an organizational level.
Proven ability to develop and implement safety and health programs and policies that align with business objectives.
Demonstrated ability to collaborate and build relationships with internal and external stakeholders.
Strong negotiation and conflict resolution skills.
Knowledge
Comprehensive and in-depth knowledge of relevant safety and health legislation, regulations, and best practices (including DOSH and local authorities).
Strong understanding of risk management principles and methodologies, including hazard identification, risk assessment, and control measures.
Knowledge of relevant industry standards and certifications (e.g., ISO 45001).
Solid understanding of financial and budgetary management related to safety and health programs.
Familiarity with safety management systems (SMS) and their implementation.
Understanding of business continuity and emergency response planning from a safety and health perspective.
Experience
Degree in Occupational Safety and Health, Environmental Health, Engineering, or a related field is highly preferred.
Advanced certifications or qualifications in safety and health management would be an advantage.
Minimum 8-10 years of progressive experience in safety and health roles, with a significant portion in a leadership or management capacity, demonstrating increasing responsibility and strategic impact.
Proven track record of successfully developing, implementing, and managing comprehensive safety and health programs across an organization or significant business unit.
Experience in interacting with regulatory authorities and managing compliance audits.
Experience in managing and mentoring safety and health teams.
Senioriry level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Banking
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
7
Workforce & Queue Management Team Lead, Trust & Safety
Kuala Lumpur, Kuala Lumpur
TikTok
Posted 19 days ago
Job Viewed
Job Description
Workforce & Queue Management Team Lead, Trust & Safety
TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Workforce & Queue Management Team Lead, Trust & SafetyTikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
About the Team:
The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the workforce and queue management. Our mission is to optimize resource allocation, scheduling, and operational workflows across multiple lines of business to support Trust & Safety initiatives, while maintaining compliance and fostering strong collaboration with internal and external partners.
Responsibilities:
Workforce Management:
- Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development.
- Develop and execute workforce strategies including capacity forecasting, scheduling, and resource allocation for both in-house and BPO operations.
- Monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation.
- Build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business.
- Drive BPO budget planning, cost optimization initiatives, and financial governance to ensure efficient workforce utilization and compliance.
- Manage change initiatives to facilitate adoption of Workforce Management systems and tools across regions.
- Collaborate closely with Platform teams to optimize existing tools and design new solutions that enhance workforce allocation and operational efficiency.
Queue Management:
- Oversee queue management for Search and Interaction business across in-house and BPO operations, monitoring key metrics such as latency, productivity, and incoming volume.
- Analyze and improve support platform capabilities, workflows, and scheduling constraints to optimize service channels.
- Develop and enhance reporting tools, databases, and spreadsheets to improve data accuracy and operational insights.
- Manage daily, weekly, and monthly operational plans and objectives to ensure service level agreements (SLAs) are met.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management).
- 5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments.
- Proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews.
- Advanced proficiency in Microsoft Excel and strong analytical skills with the ability to translate data into actionable insights.
- Deep understanding of workforce management processes including forecasting, scheduling, performance monitoring, and system optimization.
- Solid project and program management skills, with experience managing budgets and workforce plans involving multiple stakeholders.
- Excellent English communication skills, both written and spoken, with strong stakeholder management and collaboration abilities.
Preferred Qualifications:
- Experience with data analytics tools such as SQL, Power BI, or Tableau.
- Background in vendor or partnership management.
- Experience in BPO or call center operations is a plus.
- Familiarity with programming or system configuration is advantageous.
- Resilience and commitment to self-care, given the emotionally demanding nature of Trust & Safety work.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Technology, Information and Internet
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Workforce & Queue Management Team Lead, Trust & Safety
Kuala Lumpur, Kuala Lumpur
TikTok
Posted 18 days ago
Job Viewed
Job Description
Workforce & Queue Management Team Lead, Trust & Safety
TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Workforce & Queue Management Team Lead, Trust & Safety
TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities About the Team: The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the workforce and queue management. Our mission is to optimize resource allocation, scheduling, and operational workflows across multiple lines of business to support Trust & Safety initiatives, while maintaining compliance and fostering strong collaboration with internal and external partners.
Responsibilities: Workforce Management: - Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development. - Develop and execute workforce strategies including capacity forecasting, scheduling, and resource allocation for both in-house and BPO operations. - Monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation. - Build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business. - Drive BPO budget planning, cost optimization initiatives, and financial governance to ensure efficient workforce utilization and compliance. - Manage change initiatives to facilitate adoption of Workforce Management systems and tools across regions. - Collaborate closely with Platform teams to optimize existing tools and design new solutions that enhance workforce allocation and operational efficiency. Queue Management: - Oversee queue management for Search and Interaction business across in-house and BPO operations, monitoring key metrics such as latency, productivity, and incoming volume. - Analyze and improve support platform capabilities, workflows, and scheduling constraints to optimize service channels. - Develop and enhance reporting tools, databases, and spreadsheets to improve data accuracy and operational insights. - Manage daily, weekly, and monthly operational plans and objectives to ensure service level agreements (SLAs) are met.
Qualifications Minimum Qualifications: - Bachelor’s degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management). - 5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments. - Proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews. - Advanced proficiency in Microsoft Excel and strong analytical skills with the ability to translate data into actionable insights. - Deep understanding of workforce management processes including forecasting, scheduling, performance monitoring, and system optimization. - Solid project and program management skills, with experience managing budgets and workforce plans involving multiple stakeholders. - Excellent English communication skills, both written and spoken, with strong stakeholder management and collaboration abilities.
Preferred Qualifications: - Experience with data analytics tools such as SQL, Power BI, or Tableau. - Background in vendor or partnership management. - Experience in BPO or call center operations is a plus. - Familiarity with programming or system configuration is advantageous. - Resilience and commitment to self-care, given the emotionally demanding nature of Trust & Safety work.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x Get notified about new Management Team Lead jobs in
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Workforce & Queue Management Team Lead, Trust & Safety
TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities About the Team: The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the workforce and queue management. Our mission is to optimize resource allocation, scheduling, and operational workflows across multiple lines of business to support Trust & Safety initiatives, while maintaining compliance and fostering strong collaboration with internal and external partners.
Responsibilities: Workforce Management: - Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development. - Develop and execute workforce strategies including capacity forecasting, scheduling, and resource allocation for both in-house and BPO operations. - Monitor real-time staffing and queue metrics, providing timely feedback and recommendations to operations planning teams for workforce reallocation. - Build and maintain forecasting models that balance cost, capacity, and user/employee experience across multiple lines of business. - Drive BPO budget planning, cost optimization initiatives, and financial governance to ensure efficient workforce utilization and compliance. - Manage change initiatives to facilitate adoption of Workforce Management systems and tools across regions. - Collaborate closely with Platform teams to optimize existing tools and design new solutions that enhance workforce allocation and operational efficiency. Queue Management: - Oversee queue management for Search and Interaction business across in-house and BPO operations, monitoring key metrics such as latency, productivity, and incoming volume. - Analyze and improve support platform capabilities, workflows, and scheduling constraints to optimize service channels. - Develop and enhance reporting tools, databases, and spreadsheets to improve data accuracy and operational insights. - Manage daily, weekly, and monthly operational plans and objectives to ensure service level agreements (SLAs) are met.
Qualifications Minimum Qualifications: - Bachelor’s degree in a quantitative or related field (e.g., Finance, Mathematics, Data Analytics, Economics, Supply Chain Management). - 5+ years of experience in global workforce management, preferably within BPO, multi-site, or tech company environments. - Proven leadership experience managing diverse teams, including setting objectives and conducting performance reviews. - Advanced proficiency in Microsoft Excel and strong analytical skills with the ability to translate data into actionable insights. - Deep understanding of workforce management processes including forecasting, scheduling, performance monitoring, and system optimization. - Solid project and program management skills, with experience managing budgets and workforce plans involving multiple stakeholders. - Excellent English communication skills, both written and spoken, with strong stakeholder management and collaboration abilities.
Preferred Qualifications: - Experience with data analytics tools such as SQL, Power BI, or Tableau. - Background in vendor or partnership management. - Experience in BPO or call center operations is a plus. - Familiarity with programming or system configuration is advantageous. - Resilience and commitment to self-care, given the emotionally demanding nature of Trust & Safety work.
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x Get notified about new Management Team Lead jobs in
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 9 hours ago Workforce Management Lead, Customer Support - Trust & Safety
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Assistant Manager, Retail Operations (with International secondment)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Relationship Management - Team Lead (Northern / East Coast Malaysia)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Vice President, GT-TBS, GCDB Application Delivery Non-Digital, eComm/CAF (Application Support Lead)
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 2 days ago Chatbot Project Management - Operations, MY Marketplace
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Communications Manager (Based in Cambodia)
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Head of Digital Run Team (Transaction Banking)
Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service Lead - Operations, SG Marketplace
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9