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Data Center Operations Technician, Data Center Operations

Kuala Lumpur, Kuala Lumpur Amazon

Posted 2 days ago

Job Viewed

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Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
- You will maintain a high level of system reliability and availability.
- You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
- You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
- You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
A day in the life
- You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
- You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- Show a strong aptitude for troubleshooting and problem solving
- You will be involved with site management and maintain tidiness in operation areas
- Your role involves covering 24x7 shift rotation
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of industry work experience
- Min. Diploma or Bachelor's degree education in relevant field
- Experience with computer hardware troubleshooting and repair
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
Preferred Qualifications
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux- Networking certification - CCENT/CCNA, Network- Scripting skills - e.g., Python, Ruby, Perl, Bash
- Server+, A+, CompTIA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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This advertiser has chosen not to accept applicants from your region.

Data Center Operations Technician, Data Center Operations

Amazon

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
A day in the life
- You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
- You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- Show a strong aptitude for troubleshooting and problem solving
- You will be involved with site management and maintain tidiness in operation areas
- Your role involves covering 24x7 shift rotation
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Experience with computer hardware troubleshooting and repair
- Computer networking including Fiber troubleshooting experience and theory.
- Degree/Diploma/Technical certifications in Information Technology, Computer Engineering or related disciplines.
Preferred Qualifications
- Basic understanding of data center facilities.
- Basic understanding of Linux/Unix scripting.
- Knowledge of the following technologies: Remote Access (Console routers, IPMI, BMC), Network Equipment Installation and Configuration, Data Center Operations (Inventory Management, Hot/Cold Aisles, Security), (Redundancy) Power feeds, ATS, Server Hardware, RAID, Network Connectivity.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Data Center Operations Technician, Data Center Operations

Amazon

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
- You will maintain a high level of system reliability and availability.
- You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
- You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
- You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
A day in the life
A day in the life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
Show a strong aptitude for troubleshooting and problem solving
You will be involved with site management and maintain tidiness in operation areas
Your role involves covering 24x7 shift rotation
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience
- Experience with network hardware: copper and optical fiber cabling, switches, routers
- 2+ years of professional work experience, or experience handling customer escalations
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Data Center Operations Technician, Data Center Operations

Kuala Lumpur, Kuala Lumpur Amazon

Posted today

Job Viewed

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Job Description

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs and maintains the world’s largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region. Key job responsibilities In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes: You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.

You will maintain a high level of system reliability and availability.

You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.

You will share knowledge and help train less technical staff on the best practices related to all service owner issues.

You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.

You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.

You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.

You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge

You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.

More experienced technicians may assist in training less experienced members of the team.

A day in the life You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),

You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.

You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

Show a strong aptitude for troubleshooting and problem solving

You will be involved with site management and maintain tidiness in operation areas

Your role involves covering 24x7 shift rotation

About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications 5+ years of Server Hardware and network fiber hands-on experiences required.

Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers.

Comfortable acting as escalation and strong communication skills.

Preferred Qualifications Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux- Networking certification - CCENT/CCNA, Network- Scripting skills – e.g., Python, Ruby, Perl, Bash

Server+, A+, CompTIA

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

#J-18808-Ljbffr
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Data Center Operations Technician, Data Center Operations

Kuala Lumpur, Kuala Lumpur Amazon Jobs

Posted 1 day ago

Job Viewed

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Job Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world’s largest computing infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in data center maintenance. Amazon data centers are large‑scale high‑density centers where you will help change the face of technology in the region.

Key Responsibilities

You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.

You will maintain a high level of system reliability and availability.

You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.

You will share knowledge and help train less technical staff on the best practices related to all service owner issues.

You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.

You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.

You will perform on‑call duties and will participate in data center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.

You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.

You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.

More experienced technicians may assist in training less experienced members of the team.

A Day in the Life

You will support data center infrastructure equipment (racks, servers, networking devices, hardware components, cables, etc.).

You will follow a ticket‑based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.

You will perform on‑call duties and will participate in data center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

You will show a strong aptitude for troubleshooting and problem solving.

You will be involved with site management and maintain tidiness in operation areas.

Your role involves covering 24x7 shift rotation.

About the Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Qualifications

5+ years of relevant hands‑on systems engineering and administrative work in networking, storage systems, operating systems experience.

Experience with network hardware: copper and optical fiber cabling, switches, routers.

2+ years of professional work experience, or experience handling customer escalations.

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Experience managing work and priorities through a ticketing system.

Experience with cabling infrastructure best practices and methodologies.

Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Data Center Operations Technician, Data Center Operations

Kuala Lumpur, Kuala Lumpur Amazon Web Services (AWS)

Posted 16 days ago

Job Viewed

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Job Description

Overview

Data Center Operations Technician, Data Center Operations – join AWS Infrastructure Services to support the design, planning, delivery, and operation of AWS global infrastructure. You will help keep the cloud running across AWS data centers, servers, storage, networking, power, and cooling equipment, while contributing to safety, security, and cost efficiency. Responsibilities

On-site management of hardware lifecycle for IT infrastructure including servers, storage, and networking devices, with 24/7 operation coverage. Maintain high system reliability and availability; meet SLAs for assigned trouble tickets via directed workflows; be the first line for hardware troubleshooting and technical issues. Participate in projects to enhance operational efficiencies; share experiences with a global network of technical experts. Share knowledge and help train less technical staff on best practices related to service owner issues. Contribute to building a strong team by participating in Amazon hiring processes and candidate interviews. Perform scheduled maintenance and change management activities in Data Center operations; monitor data center infrastructure and participate in site management to keep areas organized. Contribute to documentation on technical issues via root cause analysis and participate in process improvement initiatives relevant to the data center environment. Participate in team meetings for metric analysis and to discuss daily/weekly goals. On-call duties as required; cover 24x7 shift rotation and respond to issues in a timely manner. Day-in-the-life (example activities)

Support DC infrastructure equipment (racks, servers, networking devices, hardware components, cables). Follow ticket-based instructions to resolve problems and perform routine hardware operations such as rack installs, server break/fix, and rack decom. Troubleshoot and solve problems; maintain tidiness in operation areas; participate in on-call duties and scheduled maintenance. Show strong aptitude for troubleshooting and problem solving. Support site management and ensure 24x7 shift coverage. Qualifications

Basic qualifications

5+ years of hands-on experience with server hardware and network fiber components. Experience in network troubleshooting, optical fiber cabling, switches and routers. Ability to act as escalation point and communicate effectively. Preferred qualifications

Linux certification and/or administration experience (RHCSA/RHCE, LPIC, Linux+). Networking certifications (CCENT/CCNA, Network+). Scripting skills (e.g., Python, Ruby, Perl, Bash). Server+, A+, CompTIA certifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application or hiring process, please visit the accommodations page for more information. Company: Amazon Data Services Malaysia Sdn. Bhd. | Job ID: A

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Director- Data Center Operations

Oracle

Posted 15 days ago

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Job Description

**Job Description**
As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
**Responsibilities**
+ Providing leadership, direction, and operational excellence within sites/territory
+ Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
+ Develops employees through regular 1:1s, performance reviews, development, and training needs.
+ Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
+ Responsible for KPI and metrics improvement.
+ Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.
+ Working at a global level with peers to achieve consistency.
+ Coaching and mentoring individual contributors across the organization
+ Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
+ Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Career Level - M4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Data Center Operations Analyst

Sepang Experian

Posted 3 days ago

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Job Description

The Data Center Operations Analyst is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services. Job Role / Duties

Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments. Prompt and efficient triage and remediation of alerts and system notifications. Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow. Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards. Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization. Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations. Partner with Problem Management and Subject Matter Experts on Root Cause Analysis. Partner with Change Management to ensure changes adhere to Change Management policies. Partner with technical teams on change implementations. Analyze system and service trends in support of Continual Process Improvement. Develop and document operations center processes and procedures. Mentor new team members. Stay current on Experian platforms, products, and service offerings. Required Qualifications

Bachelor’s degree or 5+ years of experience in server operations, data center, or infrastructure support. Strong hands‑on experience with Windows Server (2016/2019/2022) and Linux (RHEL, Ubuntu, CentOS). Working knowledge of a wide array of technology systems, tools and utilities and how they function with one another in a large Enterprise Datacenter environment. Proficiency in VMware vSphere, Hyper‑V, or other virtualization platforms. Experience with AWS Cloud infrastructure monitoring and support. Familiar with some network monitoring tools (ThousandEyes, Solarwinds, NNMI, Dynatrace, Splunk, etc). Experience with Windows / Unix Server operating systems. Understanding of core infrastructure services: Active Directory, DNS, DHCP, Group Policy. Ability to learn new technologies quickly. Working knowledge of Incident Management & High Priority Case Management. Experience in working in a globalized IT services environment. Excellent English (oral and written) and good communication skills. (*This role requires the candidate to work on a 12‑hour rotational shift.)

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Manager Distribution Center Operations

Petaling Jaya, Selangor DKSH

Posted 16 days ago

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Manager Distribution Center Operations

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Manager Distribution Center Operations

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DKSH The selected candidate will be responsible for managing warehouse operations related to medical device products, including laboratory equipment used for testing and molecular analysis, point-of-care testing (POCT) devices, cold storage areas, and other related items.

Job Summary The selected candidate will be responsible for managing warehouse operations related to medical device products, including laboratory equipment used for testing and molecular analysis, point-of-care testing (POCT) devices, cold storage areas, and other related items.

General Responsibilities To ensure that the warehouse operates at peak efficiency – with customer satisfaction as the primary goal especially in the distribution of RCPA QAP survey materials to participants in timely and proper conditions according to prescribed standards set. To develop warehouse operations systems by adhering to product handling, storage requirements, inventory, logistics processes, and shipping methods requirements. To train and manage the warehouse team to solve day-to-day operational issues, achieving both short- and long-term performance goals. Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable. Review and prepare workflows, space allocations, and action plans that meet company standards for productivity, quality, and customer service. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and complying with medical device requirements and regulations. To perform any other tasks in support of the position and any other relevant tasks assigned by the General Manager, Medical Device Operation.

Functional Skills And Knowledge Minimum 3 years of experience in a warehouse management role as a Supervisor/Asst. Manager. Proficiency in warehouse procedures and policies Excellent problem-solving and leadership skills Ability to work collaboratively with all levels of company staff Ability to deliver effective feedback, both written and verbal Proficiency with Microsoft Office, especially Excel & SAP

Education

Preferably a degree in logistics and supply chain management Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Pharmaceutical Manufacturing, Retail Pharmacies, and Medical Equipment Manufacturing Referrals increase your chances of interviewing at DKSH by 2x Sign in to set job alerts for “Distribution Operations Manager” roles.

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Skilled Data Center Operations Technician

Cyberjaya NTT America, Inc.

Posted 15 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
**As a Data Centre Operation Technician, you are the first line of defense against all operational threats of our data centres. You form the backbone of our operations team to ensure that our facilities are operational 24/7.**
**At the frontline, our shift team is tasked with managing and operating all mission critical systems in our data centres. To achieve maximum uptime of our equipment, inspect and maintain them with utmost care. We are also the first responders to any incident that may put the performance of our facilities at risk.**
**Key Responsibilities:**
+ Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire ala
+ rm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, Transformers, UPS system, Generators, Power Distribution Units, etc.
+ Ensure Data Hall collocation temperature and humidity are within range.
+ Response and attend to equipment alarm on site.
+ Troubleshoot abnormal incident / fault based on SOP&EOP.
+ Escalated/update accordingly any severity event occurred according to the process and procedures.
+ Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
+ Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
+ Assist in maintaining up to date drawings, asset and inventory management.
+ Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA.
+ Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc
+ Involve in DC related audit process.
+ **Requirements:**
+ At least 1 Year of experience in maintenance or facilities functions.
+ Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am)
+ Malaysian citizen.
+ Bachelor's Degree/Post Graduate Diploma/Professional Degree/Vocational in Computer Science or equivalent.
+ Fluent in English and Bahasa Malaysia. Mandarin is added advantage.
+ Positive attitude
+ Willingness to commute to Cyberjaya
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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