24 Celonis Developer jobs in Malaysia

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a global leading player in the logistics and supply chain industry. Our distinguished client is looking for an experienced Process Excellence Specialist to drive process efficiency and lead optimization and transformation initiatives within the 4PL Control Tower. Job Responsibilities: Process Optimization Monitor and evaluate operational process effectiveness. Identify and document process deviations from internal standards or customer SOPs. Promote standardization by capturing and rolling out best practices across Control Towers. Implement corrective actions in coordination with Ops, Contract Management, and Quality teams. Oversee the Change Management process for all internal and customer-related changes. Align with leadership to ensure consistency across Control Tower locations and customer setups. Continuous Improvement Identify and drive process and system improvements using Lean tools (e.g., Kaizen, 5 Whys). Recommend automation or outsourcing solutions to enhance efficiency. Lead implementation of improvement initiatives, monitor budgets, ROI, and sustainability. Foster a culture of continuous improvement across regional operations and all staff levels. Governance & Documentation Ensure SOPs, work instructions, and process flows comply with internal standards and industry regulations. Manage regular reviews and updates of process documentation to support training and compliance. Performance Analytics & Operational Excellence Guide teams in tracking, analyzing, and resolving operational incidents and non-conformities. Support root cause analysis and drive preventive actions. Assist in preparing operational insights for customer review meetings. Lead improvement planning for recurring process issues in collaboration with internal teams, customers, and suppliers. Cross-Functional Collaboration Work closely with internal stakeholders including Ops, Quality, Customer Service, and Tech for seamless process execution. Occasional customer interaction to support performance reviews or service enhancements. Additional tasks Coordinate with subsidiaries and global best practice teams. Uphold the company's Neutrality and Quality policies. Support or lead CSR initiatives. Fulfill ad-hoc tasks assigned by management. Requirements: Bachelor's Degree/Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent. Lean Six Sigma Green Belt or higher certification preferred. 5+ years in process improvement, business transformation, or operational excellence in logistics/4PL/3PL. Solid background in control tower models, process improvements, and change management. Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP). Experience with global, multi-client logistics setups. Fluent in English & Bahasa Malaysia.

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Process Excellence Specialist (HR)
Job ID
224817
Posted
12-Aug-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
**Location:**
+ CBRE KL BSO, Bangsar South
**About the role**
In this role you will be responsible to review and standardize people processes and documentation across APAC countries/cross functional teams & identify the fit-gap, make recommendations for closing the gap and areas of improvement. You will be accountable for the Project work plans, ensuring all tasks are delivered in a timely/cost effective manner, anticipating scope issues and obtaining agreement on changes to work plan.
**Responsibilities**
+ Documents policies, processes and procedures of the various HR Services
+ Ensure process maps remain relevant and current by regularly conducting audits against the documented process maps.
+ Maintain the People services (catalog) and process architecture to remain valid and current
+ Conduct process mapping workshops with the objective of standardizing and streamlining employee life cycle process across all countries
+ Supports service transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks
+ Performs testing requirements to validate services have been built against design specification and meets the test success criteria
+ Conducts post-implementation review and facilitate to close deployments
+ Prepares and execute communication action plans aligned to change management strategy
+ Identifies and implements process improvement projects
+ May support recurrent training on modified and updated HR Services
**Experience and Requirement**
+ Graduate in business / commerce or relevant field
+ Certification in Project Management (PMP, Prince 2, Scrum) will be advantageous.
+ Knowledge on six sigma (certification is a plus)
+ 3-5 years of working experience preferably with 2 years of experience in Transition/transformation
+ Familiarity with ERP tools (Peoplesoft etc.), Ticketing (Service Now) and Knowledge Management systems, Process mapping tools (Visio)
+ Strong experience in process excellence and lead in several significant transformation projects (preferably aligned with HR)
+ Understanding of HR processes, including recruiting, onboarding, mid-lifecycle, benefits administration, payroll, offboarding and performance management.
+ Proven experience in implementing and managing HR technology solutions.
+ Project management skills and ability to lead and manage multiple projects simultaneously.
+ Strong attention to detail, with the ability to make connection of several seemingly unrelated variables.
+ Understanding of employment laws, regulations and compliance is a plus; experienced in an audit environment.
+ Strong ability to work with cross-functional teams and ability to navigate a complex organizational structure.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Description:

The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM’s customers.This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes.Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on:

You will be responsible for:

a) Process Standardization and Efficiency

• Monitor efficiency of operational process execution

• Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)

• Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.

• Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.

b) Optimization & Continuous Improvement

• Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)

• Propose measures for efficiency increase, including evaluation of process automation and outsourcing

• Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures

• Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams

c) Governance & Operational Documentation Management

• Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.)

• Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.

d) Performance Analytics & Operational Excellence

• Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities

• Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans

Qualifications & Experience:

• Bachelor’s degree in Supply Chain, Engineering, or related field (Master’s preferred)

• Lean Six Sigma Green Belt or higher (preferred)

• 5+ years in process improvement, business transformation, or operational excellence in 4PL/3PL logistics

• Expertise in Control Tower models, supply chain systems, and project implementation

• Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP)

Your Mindset:

• Hands-on, pragmatic, and solutions-focused

• Quality-driven with exceptional analytical and problem-solving skills

• Inspirational team player and change agent

• Clear, structured communicator across all levels

• Able to manage complexity and lead through influence in a matrix environment

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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563028

Petaling Jaya, MY

Business Process Excellence Professional Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Description:

The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM’s customers.This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes.Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on:

You will be responsible for:

a) Process Standardization and Efficiency

Monitor efficiency of operational process execution

Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)

Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.

Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.

Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)

Propose measures for efficiency increase, including evaluation of process automation and outsourcing

Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures

Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams

c) Governance & Operational Documentation Management

Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.)

Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.

d) Performance Analytics & Operational Excellence

Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities

Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans

Qualifications & Experience:

Bachelor’s degree in Supply Chain, Engineering, or related field (Master’s preferred)

Lean Six Sigma Green Belt or higher (preferred)

5+ years in process improvement, business transformation, or operational excellence in 4PL/3PL logistics

Expertise in Control Tower models, supply chain systems, and project implementation

Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP)

Your Mindset:

Hands-on, pragmatic, and solutions-focused

Quality-driven with exceptional analytical and problem-solving skills

Inspirational team player and change agent

Clear, structured communicator across all levels

Able to manage complexity and lead through influence in a matrix environment

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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Supply Chain Process Excellence Specialist Supply Chain Process Excellence Specialist

Air Liquide Global Export Materials (ALGEM) is the Global Gas Sourcing and Supply Chain Platform of Air Liquide Group for electronic specialty materials and Industrial Merchant materials in APAC, managing more than 2,000 shipments a year, for all Air Liquide Affiliates in the world.

Based in Kuala Lumpur with four antennas in Seoul, Singapore, Shanghai and Vietnam, ALGEM manages International Supply Chains including material & inventory planning, logistics design & execution for globally and regionally traded materials (SiH4, NF3, CF4, etc.).

In line with its long-term development plan, ALGEM scope will continue to expand involving management of more complex supply chains, with more products and new logistics routes, as well as bringing a step change in our supply chain (e.g. consignment points, Statistical Ordering Optimization) with a particular need to develop its presence in APAC. To support this development, ALGEM needs to have a strong team for design Supply Chains, set Operations Standards & manage Logistics operations as well as supporting affiliates to grow new businesses.

Reporting to the ALGEM Managing Director, the Supply Chain Process Excellence Specialist is in charge to establish Processes for International Supply Chains and leads Continuous Improvement programs for ALGEM.

To that extent, the ALGEM Supply Chain Process Excellence Specialist is responsible for:

(i) Driving supply chain operations excellence through sustainable processes covering End-To-End Supply Chains

(ii) Lead, support the teams to drive supply chain improvement projects and establish priorities aligned with the management

(iii) Owns and set SOPs for International Supply Chains in APAC, including overseeing implementation and train teams

(iv) Instill continuous improvement mindset and perform regular refresher on CIMP methodology to the team

(v) Streamline tasks and processes ALGEM performs with Affiliates (Commercial, Product Management, Site Operations) and Supporting functions (BSC Finance, Procurement . etc)

(vi) Establish Continuous Improvement Road Maps including scaling up C-IMP capability in the team, organize trainings and identify new opportunities for improvements

She/He also should be able to communicate with cross functional team such as planners, asset managers, procurement, Business and HSE within ALGEM organization to achieve ALGEM goal such as Safety, Quality, Reliability and Efficiency target. Communication is not limited to internal but external stakeholders eg. Affiliates, Suppliers, Freight Forwarders and personnel in Group and Hub Entities.

How will you CONTRIBUTE and GROW?

(A) Process Excellence & Compliance

• Owns and oversees the implementation on new processes and procedures including training to teams when needed
• Set Supply Chain processes covering and not limited to:

1-Internal SOPs for the ALGEM Operations Teams (Order Management, Invoicing, Planning, Logistics . etc)

2-Crisis Management & Escalation processes internally

3- Cross-functions processes between the Supply Chain function and key stakeholders (Procurement, Sales, BSC Finance . etc)

• Maintain a Process Watch to ensure all SOPs are up to date
• Track the effectiveness of new processes and procedures and fine tune accordingly with the team
• •Is the Continuous Improvement Leader for ALGEM and act as SPOC within the C-IMP community in Air Liquide for ALGEM
• Confers with management team to establish continuous improvements goals and objectives
• Manage the planning, facilitation and completion of CI initiatives and projects to support cost reduction and operating efficiency objectives.
• Identify ineffective practices, logistics dysfunctions (leadtime, cost, quality), procedures and suggest sustainable actions to improve the situation
• Monitor activity level of continuous improvement teams and team champions; alert management of additional support needed to achieve desired results.
• Cross functional work with logistics & planning, procurement, Business and HSE within ALGEM organization in recognizing opportunities, making and implementing changes and sustaining improvements to achieve ALGEM goal such as Safety, Quality, Reliability and Efficiency target.
• Identifying training needs for team members on continuous improvement and problem solving methodology

(C) Project Management

• Defining project objective and scope
• Evaluating criteria for KPI management and measuring its project's success
• Facilitate the initial fact finding and oversee the deployment of projects
• Mapping and tracking the detailed and desired situation
• Provide status updates on project to management
• Experience with Continuous Improvements methods and have sound knowledge of its methodology and application
• Experience in Supply Chain dealing with Dangerous Goods cargoes, freight forwarder management
• Good communication in English, organized, analytical, strong interpersonal & problem solving skills, has business acumen with strategic thinking

What We Offer:

• Office location (1Powerhouse) is accessible via MRT (Bandar Utama station)
• Highly engaged and empowered work culture
• Dynamic multinational team of more than 14 nationalities
• Continuous learning & development

We take care of our employees:

• Medical card coverage for self and dependents (outpatient and inpatient)
• Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
• Monthly NICE Program activities for team bonding and well-being lifestyles

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Supply Chain
• Industries Chemical Manufacturing

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: 563028 Petaling Jaya, MY Business Process Excellence Professional Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Description: The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM’s customers.This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes.Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on: You will be responsible for: a) Process Standardization and Efficiency Monitor efficiency of operational process execution Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs) Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team. Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way. Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.) Propose measures for efficiency increase, including evaluation of process automation and outsourcing Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams c)

Governance & Operational Documentation Management Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.) Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off. d)

Performance Analytics & Operational Excellence Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans Qualifications & Experience: Bachelor’s degree in Supply Chain, Engineering, or related field (Master’s preferred) Lean Six Sigma Green Belt or higher (preferred) 5+ years in process improvement, business transformation, or operational excellence in 4PL/3PL logistics Expertise in Control Tower models, supply chain systems, and project implementation Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP) Your Mindset: Hands-on, pragmatic, and solutions-focused Quality-driven with exceptional analytical and problem-solving skills Inspirational team player and change agent Clear, structured communicator across all levels Able to manage complexity and lead through influence in a matrix environment CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Description: The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM’s customers.This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes.Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on: You will be responsible for: a) Process Standardization and Efficiency Monitor efficiency of operational process execution

Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)

Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.

Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.

b) Optimization & Continuous Improvement Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)

Propose measures for efficiency increase, including evaluation of process automation and outsourcing

Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures

Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams

c)

Governance & Operational Documentation Management Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.)

Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.

d)

Performance Analytics & Operational Excellence Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities

Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans

Qualifications & Experience: Bachelor’s degree in Supply Chain, Engineering, or related field (Master’s preferred)

Lean Six Sigma Green Belt or higher (preferred)

5+ years in process improvement, business transformation, or operational excellence in 4PL/3PL logistics

Expertise in Control Tower models, supply chain systems, and project implementation

Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP)

Your Mindset: Hands-on, pragmatic, and solutions-focused

Quality-driven with exceptional analytical and problem-solving skills

Inspirational team player and change agent

Clear, structured communicator across all levels

Able to manage complexity and lead through influence in a matrix environment

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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Job Summary

The Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences – primarily
PE Practitioners and Business Analysts.
This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.
In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.

Strategy

• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank

Business
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities

People & Talent
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

Key Responsibilities

Risk Management

• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

Governance

• Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables

Regulatory & Business Conduct

• Display exemplary conduct and live by theGroup’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Business Analysts
• Strategy & Transformation, HR and Learning teams
• External vendors (if applicable) for certifications, training and sharing of best practices

Skills and Experience

Communication/ Reporting
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making

Financial Management
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Regulatory & Business Conduct
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders
• Group Transformation
• CIB
• CIB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)

Qualifications

• Minimum 5years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of “SCB ways
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Job Summary

The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - WRB, to partner with Wealth, Retail Banking (WRB) stakeholders, supporting relevant transformation activities to evolve and enhance WRB process performance, ways of working and effectiveness.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation)

The role holder will partner with key WRB stakeholders to identify opportunities to truly transform WRB processes, leveraging PE foundational capabilities (e.g. process universe, process reviews, process mining) and provide subject matter expertise for process design and re-engineering for relevant strategic initiatives.

This role brings all relevant PE foundational capabilities to support WRB and deploys capabilities where appropriate:

• Process Universe – ensure WRB processes are maintained and leverage data and analytics to identify opportunities to further streamline WRB processes
• Business Services (landscape review, process review and / or process mining)
• Knowledge and Training
• Deliver

In partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure process excellence design is fit for purpose and delivers value for clients and colleagues and drives significant value from an effectiveness, efficiency and risk & control perspective.

Key Responsibilities

• Works with WRB senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impact
• Creates strong credibility for self with WRB stakeholders and subject matter experts (SMEs), project teams and PE team members
• Creates feeling of cohesiveness and positive working environment with WRB stakeholders and project team members
• Demonstrates good technical PE capabilities and WRB business understanding to manage project effectively
• Leads the deployment and adoption of process excellence capabilities to support relevant WRB areas to drive transformation, leading by process, AI and data – articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiency
• Defines the ‘art of the possible’ to drive the WRB process transformation agenda and delivers expected PE outcomes – articulating the transformation narrative around key levers (target operating model/vision, org design, location/sourcing strategy, process optimisation, Tech / Data / AI, Demand elimination and productivity improvements)
• Drives a culture of continuous improvements within WRB to empower colleagues to identify and drive changes, raise the transformation ambition and break down silos (identify opportunities and drive through delivery that may impact other areas in the Bank and would benefit WRB)
• Demonstrates ability to influence, drive result and ‘get things done’
• Builds and maintains strong, positive relationships with stakeholders
• Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’)
• Leads and supports a change in mindset, building a culture of continuous improvements within PE and WRB teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes.
• Sets effective metrics and standards, transparently communicating them to team members, WRB stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Group Transformation
• CIB
• IB T&O and other relevant Tech delivery teams
• FFG Control Tower and FFG Programme Team
• S&T
• Other support partners (e.g. operational risk, finance, audit)

Qualifications

• Minimum 10 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives
• Knowledge of the Bank, in terms of key processes, stakeholder groups
• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of “SCB ways
• Knowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track record
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group’s core values

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

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