760 Catering Liaison jobs in Malaysia

• Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
• Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with your manager to best expedite these situations.
• Implement tactical sales plans as assigned to achieve greater profitability through driving revenue and enhancing the image of the hotel in the local community.
• Develop and maintain good relationships with officials and representatives of local companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
• Identify new business opportunities and expand market share.
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
• Actively participate in hotel meetings, interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective communication.
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, monitor performance to ensure actual sales meet or exceed established revenue plan.
• Perform other duties as assigned.

What We Need From You

• Two years of experience in a hospitality or hotel sales setting with direct supervisory experience over a sales team, or an equivalent combination of work experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

**Your Day To Day**
+ Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
+ Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with your manager to best expedite these situations.
+ Implement tactical sales plans as assigned to achieve greater profitability through driving revenue and enhancing the image of the hotel in the local community.
+ Develop and maintain good relationships with officials and representatives of local companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
+ Identify new business opportunities and expand market share.
+ Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
+ Actively participate in hotel meetings, interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective communication.
+ Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
+ Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
+ Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
+ Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
+ Develop awareness and reputation of the hotel and the brand in the local community.
+ Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, monitor performance to ensure actual sales meet or exceed established revenue plan.
+ Perform other duties as assigned.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent
+ Two years of experience in a hospitality or hotel sales setting with direct supervisory experience over a sales team, or an equivalent combination of work experience.
+ Strong knowledge of local businesses and business trends required.
+ Must speak local language(s).
+ Other languages preferred.
**How Do I Deliver This?**
**We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG** **®** **hotels.**
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
+ **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests.
+ **True Confidence** : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
+ **True Listening** : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
+ **True Responsiveness** : is about providing guests with what they need, and doing so in a timely and caring manner.
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Your Day To Day**
+ Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
+ Support Director of Events in managing the day to day to ensure smooth team operations.
+ Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
+ Follows up on all enquiries.
+ Analyses historical and other statistical information.
+ Entertain clients with the object to secure business or strengthen ties when required.
+ Negotiate terms pertinent to the sale of conference and banqueting services.
+ Conduct site inspections and tour familiarizations.
+ Conduct client interviews.
+ Attends trade shows, exhibition to market & promote event spaces when required.
+ Establish leads from newspapers, magazines, relevant industry documents and follow up.
+ Maintain a regular pattern of sales calls.
+ Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
+ Monitor competitor activities and use information when developing strategies.
+ Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
+ Assist in the co-ordination of conference sales/promotional events and activities.
+ Assist in the operation of banquet functions.
+ Issuance of Banquet Event Order & Group Resume on timely manner.
+ Liaise with Reservations on group room block and individual travellers reservations.
+ Conducts daily briefings and other meetings as needed to obtain optimal results.
+ Handles administrative works and keeps up-dated files on the following Conference matters including:
+ Past, present and future events.
+ Menus and beverage lists.
+ Finance.
+ Standards.
+ Personnel and Training.
+ Entertainment.
+ Meetings.
+ Other hotels Conference and Banqueting operations.
+ Projects.
+ Material and Equipment.
+ Miscellaneous.
+ Liaise with the Purchasing Manager for any purchases needed for the Events department.
+ Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
+ Monitors local competitors and compare their operation with his/her operation.
+ Solicits business and follow up on referrals and potential sales leads.
+ Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
+ Works with Manager in the preparation and management of the Department's budget.
+ Perform other duties as assigned.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent
+ Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
+ Strong knowledge of local businesses and business trends required.
+ Must speak local language(s).
+ Other languages preferred.
**How Do I Deliver This?**
**We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG** **®** **hotels.**
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
+ **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests.
+ **True Confidence** : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
+ **True Listening** : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
+ **True Responsiveness** : is about providing guests with what they need, and doing so in a timely and caring manner.
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Support Director of Events in managing the day to day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertain clients with the object to secure business or strengthen ties when required.
• Negotiate terms pertinent to the sale of conference and banqueting services.
• Conduct site inspections and tour familiarizations.
• Conduct client interviews.
• Attends trade shows, exhibition to market & promote event spaces when required.
• Establish leads from newspapers, magazines, relevant industry documents and follow up.
• Maintain a regular pattern of sales calls.
• Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitor competitor activities and use information when developing strategies.
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Assist in the operation of banquet functions.
• Issuance of Banquet Event Order & Group Resume on timely manner.
• Liaise with Reservations on group room block and individual travellers reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up-dated files on the following Conference matters including:
  • Past, present and future events.
  • Menus and beverage lists.
  • Finance.
  • Standards.
  • Personnel and Training.
  • Entertainment.
  • Meetings.
• Other hotels Conference and Banqueting operations.
• Projects.
• Material and Equipment.
• Liaise with the Purchasing Manager for any purchases needed for the Events department.
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Perform other duties as assigned.

What We Need From You

• Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

**Your Day To Day**
+ Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
+ Support Director of Events in managing the day to day to ensure smooth team operations.
+ Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
+ Follows up on all enquiries.
+ Analyses historical and other statistical information.
+ Entertain clients with the object to secure business or strengthen ties when required.
+ Negotiate terms pertinent to the sale of conference and banqueting services.
+ Conduct site inspections and tour familiarizations.
+ Conduct client interviews.
+ Attends trade shows, exhibition to market & promote event spaces when required.
+ Establish leads from newspapers, magazines, relevant industry documents and follow up.
+ Maintain a regular pattern of sales calls.
+ Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
+ Monitor competitor activities and use information when developing strategies.
+ Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
+ Assist in the co-ordination of conference sales/promotional events and activities.
+ Assist in the operation of banquet functions.
+ Issuance of Banquet Event Order & Group Resume on timely manner.
+ Liaise with Reservations on group room block and individual travellers reservations.
+ Conducts daily briefings and other meetings as needed to obtain optimal results.
+ Handles administrative works and keeps up-dated files on the following Conference matters including:
+ Past, present and future events.
+ Menus and beverage lists.
+ Finance.
+ Standards.
+ Personnel and Training.
+ Entertainment.
+ Meetings.
+ Other hotels Conference and Banqueting operations.
+ Projects.
+ Material and Equipment.
+ Miscellaneous.
+ Liaise with the Purchasing Manager for any purchases needed for the Events department.
+ Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
+ Monitors local competitors and compare their operation with his/her operation.
+ Solicits business and follow up on referrals and potential sales leads.
+ Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
+ Works with Manager in the preparation and management of the Department's budget.
+ Perform other duties as assigned.
**What We Need From You**
+ Bachelor's degree / higher education qualification / equivalent
+ Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
+ Strong knowledge of local businesses and business trends required.
+ Must speak local language(s).
+ Other languages preferred.
**How Do I Deliver This?**
**We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG** **®** **hotels.**
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
+ **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests.
+ **True Confidence** : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
+ **True Listening** : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
+ **True Responsiveness** : is about providing guests with what they need, and doing so in a timely and caring manner.
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

#J-18808-Ljbffr

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

#J-18808-Ljbffr

About the role

We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels
• Providing accurate and detailed information to customers about our products and services
• Resolving customer issues and complaints in a courteous and efficient manner
• Maintaining detailed records of customer interactions and following up on outstanding issues
• Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in Mandarin is an advantage
• Previous experience in a customer-facing role, preferably in a call centre or customer service environment
• Ability to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing exceptional customer service

Apply now to become our next Customer Service superstar!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? How many years' experience do you have as a marketing executive? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.

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Telemarketing:

1. Customer Research and Data Collection

• Gather potential customer contact information through various channels (e.g., phone, online, CRM systems, etc.).
• Ensure the accuracy and completeness of customer data and update it regularly.
• Research market trends, competitors, and customer needs to support future sales strategies.

2. Outbound Calls and Follow-Up

• Establish contact with potential customers via phone and introduce products/services.
• Provide detailed information about products, pricing, and promotions according to customer needs.
• Answer customer inquiries and effectively communicate the value of the product.
• Follow up with potential customers based on feedback and maintain ongoing communication.

Admin:

-solve some PO & invoice for desiccant customer

工作地点：麻坡

工作时间：周一至周五（9am - 6pm）

职位类型：全职

我们正在寻找一位热情、有责任心的客户服务人员，成为我们与客户之间的纽带。如果你善于沟通、喜欢帮助别人，并希望在稳定有成长的环境中工作，这将是你的理想岗位！

岗位职责：

接听客户电话 / 处理线上咨询

解答客户疑问，跟进客户需求

协助处理订单、投诉与售后服务

与销售团队协调，确保客户满意度

我们希望你：

拥有良好的沟通技巧与服务态度

能够熟练操作电脑及基本文书处理

中英文沟通无碍，会方言者优先

有客服或相关经验者为佳（欢迎应届毕业生申请）

我们提供：

友善的团队氛围与系统培训

良好晋升机会与表现奖金

EPF / SOCSO / EIS 及其他公司福利

有兴趣者请将简历发送至：

或WhatsApp我们：

应征日期: 30/07/2025 (9am - 5pm)

加入我们，一起为客户创造更好的服务体验！

#J-18808-Ljbffr