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Showing 9 Case Worker jobs in Malaysia
Community Support Assistant - 6 month contract (KL)
Kuala Lumpur, Kuala Lumpur
The Brand Power Company
Posted 4 days ago
Job Viewed
Job Description
Work for an iconic brand in a truly global environment
Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales
Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content
3 days remote per week
The Role We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world.
Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally.
The
Community Support Assistant
is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions.
No previous work experience is required—we’re looking for someone who is
organized, proactive, and has strong attention to detail.
Full training will be provided.
The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity.Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.
We know passion beats pretense and that it’s the down-to‑earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets.We champion flexibility.
With more than 100,000 staff based in 110 different countries,WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands.
Key Responsibilities
Support Ticket Management
Respond to all general member inquiries via our support system and market‑specific inboxes.
Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions.
Monitor inquiry trends and elevate recurring campaign‑related issues to the appropriate internal team.
Fraud Monitoring & Member Status Management
Identify and review potentially fraudulent member activity across all markets.
Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access).
Conduct periodic follow‑ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
User‑Generated Content (UGC) Moderation
Manually review and approve photo and video content submitted by members.
Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old‑fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox.
Our Qualifications and Experience Wishlist
Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non‑English markets
Highly organized with the ability to manage multiple inboxes and workflows
Detail‑oriented and can notice inconsistencies and red flags quickly
Comfortable with repetitive tasks at times
Proactive communicator who is not afraid to ask questions
Excellent written and verbal communication skills are essential
Initiative, drive, common sense, creative flair, and flexibility essential
Must have the legal right to work in the country this role is based in
And the nice to haves:
Multilingual is an asset (please indicate if you fluently speak any languages besides English)
Experience with customer support tools or moderation platforms
Familiarity with online communities or social media platforms
Interest in consumer products, e‑commerce, or digital platforms
Features tell.but our Benefits SELL!
Hybrid work model from home/office(e.g. 2 days at the office, 3 days from home)
Entry‑level friendly - full training provided
Base salary of RM 2,500 - 3,000/month
Leave entitlements
6 month contract with an global opportunities
Be part of a global community that helps share real-world decisions
We’re big fans of authentic Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.
#J-18808-Ljbffr
Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales
Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content
3 days remote per week
The Role We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world.
Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally.
The
Community Support Assistant
is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions.
No previous work experience is required—we’re looking for someone who is
organized, proactive, and has strong attention to detail.
Full training will be provided.
The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity.Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.
We know passion beats pretense and that it’s the down-to‑earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets.We champion flexibility.
With more than 100,000 staff based in 110 different countries,WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands.
Key Responsibilities
Support Ticket Management
Respond to all general member inquiries via our support system and market‑specific inboxes.
Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions.
Monitor inquiry trends and elevate recurring campaign‑related issues to the appropriate internal team.
Fraud Monitoring & Member Status Management
Identify and review potentially fraudulent member activity across all markets.
Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access).
Conduct periodic follow‑ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
User‑Generated Content (UGC) Moderation
Manually review and approve photo and video content submitted by members.
Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old‑fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox.
Our Qualifications and Experience Wishlist
Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non‑English markets
Highly organized with the ability to manage multiple inboxes and workflows
Detail‑oriented and can notice inconsistencies and red flags quickly
Comfortable with repetitive tasks at times
Proactive communicator who is not afraid to ask questions
Excellent written and verbal communication skills are essential
Initiative, drive, common sense, creative flair, and flexibility essential
Must have the legal right to work in the country this role is based in
And the nice to haves:
Multilingual is an asset (please indicate if you fluently speak any languages besides English)
Experience with customer support tools or moderation platforms
Familiarity with online communities or social media platforms
Interest in consumer products, e‑commerce, or digital platforms
Features tell.but our Benefits SELL!
Hybrid work model from home/office(e.g. 2 days at the office, 3 days from home)
Entry‑level friendly - full training provided
Base salary of RM 2,500 - 3,000/month
Leave entitlements
6 month contract with an global opportunities
Be part of a global community that helps share real-world decisions
We’re big fans of authentic Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.
#J-18808-Ljbffr
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0
Community Support Assistant - 6 month contract (KL)
Kuala Lumpur, Kuala Lumpur
The Brand Power Company
Posted 11 days ago
Job Viewed
Job Description
Overview
Work for an iconic brand in a truly global environment Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content 3 days remote per week The Role
We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world. Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally. The Community Support Assistant
is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions. No previous work experience is required—we’re looking for someone who is
organized, proactive, and has strong attention to detail.
Full training will be provided. About the Brand Power Company
The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business. We know passion beats pretense and that it’s the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets. We champion flexibility. With more than 100,000 staff based in 110 different countries, WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands. Key Responsibilities
Support Ticket Management
Respond to all general member inquiries via our support system and market-specific inboxes. Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions. Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team.
Fraud Monitoring & Member Status Management
Identify and review potentially fraudulent member activity across all markets. Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access). Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
User-Generated Content (UGC) Moderation
Manually review and approve photo and video content submitted by members. Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do
What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox. Our Qualifications and Experience Wishlist
Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets Highly organized with the ability to manage multiple inboxes and workflows Detail-oriented and can notice inconsistencies and red flags quickly Comfortable with repetitive tasks at times Proactive communicator who is not afraid to ask questions Excellent written and verbal communication skills are essential Initiative, drive, common sense, creative flair, and flexibility essential Must have the legal right to work in the country this role is based in Nice to Have
Multilingual is an asset (please indicate if you fluently speak any languages besides English) Experience with customer support tools or moderation platforms Familiarity with online communities or social media platforms Interest in consumer products, e-commerce, or digital platforms Benefits
Hybrid work model from home/office (e.g. 2 days at the office, 3 days from home) Entry-level friendly - full training provided Base salary of RM 2,500 - 3,000/month Leave entitlements 6 month contract with an global opportunities Be part of a global community that helps share real-world decisions Commitment to Diversity
Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.
#J-18808-Ljbffr
Work for an iconic brand in a truly global environment Inventors of Brand Power - the most powerful, iconic TV ad platform driving brand sales Creators of Home Tester Club - the world's largest digital community of shoppers delivering social proof content 3 days remote per week The Role
We’re on the hunt for a talented and enthusiastic individual to support the rapid growth of our online Home Tester Club community around the world. Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally. The Community Support Assistant
is a junior, entry-level position focused on managing member inquiries, moderating user-generated content, and helping identify fraudulent activity within the community. You will be part of a small global team (2–3 people) supporting millions of members globally, working alongside our Home Tester Club teams in multiple regions. No previous work experience is required—we’re looking for someone who is
organized, proactive, and has strong attention to detail.
Full training will be provided. About the Brand Power Company
The Brand Power Company The Brand Power Company (a WPP company) is the world’s leading provider of endorsement advertising platforms across television, digital and social. We’re big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business. We know passion beats pretense and that it’s the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We’re expanding into new markets. We champion flexibility. With more than 100,000 staff based in 110 different countries, WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands. Key Responsibilities
Support Ticket Management
Respond to all general member inquiries via our support system and market-specific inboxes. Troubleshoot and resolve issues such as login problems, profile glitches, or platform questions. Monitor inquiry trends and escalate recurring campaign-related issues to the appropriate internal team.
Fraud Monitoring & Member Status Management
Identify and review potentially fraudulent member activity across all markets. Assess risk levels and take appropriate action in line with internal guidelines (e.g. issuing warnings or restricting access). Conduct periodic follow-ups to confirm whether previously flagged members should remain restricted or be reinstated, or permanently suspended.
User-Generated Content (UGC) Moderation
Manually review and approve photo and video content submitted by members. Apply quality ranking criteria to ensure only appropriate and useful content is published.
What you can do
What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don’t tick every box, then we absolutely encourage you to give us a shot. We’d love to meet and get to know the real you, as well as see what else is in your toolbox. Our Qualifications and Experience Wishlist
Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets Highly organized with the ability to manage multiple inboxes and workflows Detail-oriented and can notice inconsistencies and red flags quickly Comfortable with repetitive tasks at times Proactive communicator who is not afraid to ask questions Excellent written and verbal communication skills are essential Initiative, drive, common sense, creative flair, and flexibility essential Must have the legal right to work in the country this role is based in Nice to Have
Multilingual is an asset (please indicate if you fluently speak any languages besides English) Experience with customer support tools or moderation platforms Familiarity with online communities or social media platforms Interest in consumer products, e-commerce, or digital platforms Benefits
Hybrid work model from home/office (e.g. 2 days at the office, 3 days from home) Entry-level friendly - full training provided Base salary of RM 2,500 - 3,000/month Leave entitlements 6 month contract with an global opportunities Be part of a global community that helps share real-world decisions Commitment to Diversity
Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
1
SOCIAL COMPLIANCE AUDITOR - RBS (Responsible Business Services) (APSCA)
Shah Alam, Selangor
Societe Generale
Posted 1 day ago
Job Viewed
Job Description
SOCIAL COMPLIANCE AUDITOR - RBS (Responsible Business Services) (APSCA) Full-time
SGS is the world’s leading inspection, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world.
We are a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things, and we will be 100% committed to helping you reach your full potential.
Responsibilities
Lead and/or support lead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc)
Making relevant decisions concerning the audit process
Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs
Meet agreed turnaround times for reporting and other deliverables
Respond to client enquiries on technical matters
Present a professional image in all dealings with clients and auditees
Promote the SGS approach and services at seminars and through presentations and articles
Provide technical input to back office and sales teams as required
Technical review of reports from other auditors
Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so
Cooperate fully with any investigations in relation to Quality issues or Integrity where required
At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures
Witness other auditors for effectiveness of auditing to ensure that competence is maintained
Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate
To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement
Perform any other responsibilities as assigned by his / her manager
Qualifications
Diploma/Degree or equivalent in related field
Added advantage with experience in conducting audit (social compliance related) for external parties
Proven negotiation skills to be able to negotiate technical issues when dealing with the auditee organization management in relation to audit / assessment findings
Excellent interpersonal and communication skills
Ability to work under own initiative and in planning and prioritizing workloads under minimum supervision
Strong command of English and Bahasa Malaysia (both spoken and written)
Tenacious with follow up
Demonstrate personal integrity and trustworthiness
#J-18808-Ljbffr
SGS is the world’s leading inspection, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world.
We are a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things, and we will be 100% committed to helping you reach your full potential.
Responsibilities
Lead and/or support lead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc)
Making relevant decisions concerning the audit process
Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs
Meet agreed turnaround times for reporting and other deliverables
Respond to client enquiries on technical matters
Present a professional image in all dealings with clients and auditees
Promote the SGS approach and services at seminars and through presentations and articles
Provide technical input to back office and sales teams as required
Technical review of reports from other auditors
Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so
Cooperate fully with any investigations in relation to Quality issues or Integrity where required
At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures
Witness other auditors for effectiveness of auditing to ensure that competence is maintained
Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate
To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement
Perform any other responsibilities as assigned by his / her manager
Qualifications
Diploma/Degree or equivalent in related field
Added advantage with experience in conducting audit (social compliance related) for external parties
Proven negotiation skills to be able to negotiate technical issues when dealing with the auditee organization management in relation to audit / assessment findings
Excellent interpersonal and communication skills
Ability to work under own initiative and in planning and prioritizing workloads under minimum supervision
Strong command of English and Bahasa Malaysia (both spoken and written)
Tenacious with follow up
Demonstrate personal integrity and trustworthiness
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
2
SOCIAL COMPLIANCE AUDITOR - RBS (Responsible Business Services) (APSCA)
Klang, Selangor
SGS
Posted 3 days ago
Job Viewed
Job Description
SOCIAL COMPLIANCE AUDITOR - RBS (Responsible Business Services) (APSCA) Full-time
SGS is the world’s leading inspection, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world.
We are a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things, and we will be 100% committed to helping you reach your full potential.
Responsibilities
Lead and/or support lead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc)
Making relevant decisions concerning the audit process
Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs
Meet agreed turnaround times for reporting and other deliverables
Respond to client enquiries on technical matters
Present a professional image in all dealings with clients and auditees
Promote the SGS approach and services at seminars and through presentations and articles
Provide technical input to back office and sales teams as required
Technical review of reports from other auditors
Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so
Cooperate fully with any investigations in relation to Quality issues or Integrity where required
At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures
Witness other auditors for effectiveness of auditing to ensure that competence is maintained
Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate
To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement
Perform any other responsibilities as assigned by his / her manager
Qualifications
Diploma/Degree or equivalent in related field
Added advantage with experience in conducting audit (social compliance related) for external parties
Proven negotiation skills to be able to negotiate technical issues when dealing with the auditee organization management in relation to audit / assessment findings
Excellent interpersonal and communication skills
Ability to work under own initiative and in planning and prioritizing workloads under minimum supervision
Strong command of English and Bahasa Malaysia (both spoken and written)
Tenacious with follow up
Demonstrate personal integrity and trustworthiness
#J-18808-Ljbffr
SGS is the world’s leading inspection, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world.
We are a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things, and we will be 100% committed to helping you reach your full potential.
Responsibilities
Lead and/or support lead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc)
Making relevant decisions concerning the audit process
Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs
Meet agreed turnaround times for reporting and other deliverables
Respond to client enquiries on technical matters
Present a professional image in all dealings with clients and auditees
Promote the SGS approach and services at seminars and through presentations and articles
Provide technical input to back office and sales teams as required
Technical review of reports from other auditors
Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so
Cooperate fully with any investigations in relation to Quality issues or Integrity where required
At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures
Witness other auditors for effectiveness of auditing to ensure that competence is maintained
Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate
To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement
Perform any other responsibilities as assigned by his / her manager
Qualifications
Diploma/Degree or equivalent in related field
Added advantage with experience in conducting audit (social compliance related) for external parties
Proven negotiation skills to be able to negotiate technical issues when dealing with the auditee organization management in relation to audit / assessment findings
Excellent interpersonal and communication skills
Ability to work under own initiative and in planning and prioritizing workloads under minimum supervision
Strong command of English and Bahasa Malaysia (both spoken and written)
Tenacious with follow up
Demonstrate personal integrity and trustworthiness
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
SOCIAL COMPLIANCE AUDITOR - RBS (Responsible Business Services) (APSCA)
Shah Alam, Selangor
SGS
Posted 4 days ago
Job Viewed
Job Description
Company Description SGS is the world’s leading inspection, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world. We are a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things, and we will be 100% committed to helping you reach your full potential. Responsibilities
Lead and/or supportlead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc) Making relevant decisions concerning the audit process Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs Meet agreed turnaround times for reporting and other deliverables Respond to client enquiries on technical matters Present a professional image in all dealings with clients and auditees Promote the SGS approach and services at seminars and through presentations and articles Provide technical input to back office and sales teams as required Technical review of reports from other auditors Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so Cooperate fully with any investigations in relation to Quality issues or Integrity where required At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures Witness other auditors for effectiveness of auditing to ensure that competence is maintained Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement Perform any other responsibilities as assigned by his / her manager Qualifications
APSCA CSCA / ACSA qualifications tolead / support social audits Diploma/Degree or equivalent in related field Added advantage with experiencein conducting audit (social compliance related) for external parties Proven negotiation skills to be able to negotiate technical issues when dealing with the auditee organization management in relation to audit / assessment findings Excellent interpersonal and communication skills Ability to work under own initiative and in planning and prioritizing workloadsunder minimum supervisions Strong command of English and Bahasa Malaysia (both spoken and written) Good IT skills (eg. Microsoft Office applications, ICT tools for remote audit, etc) Tenacious with follow up Demonstrate personal integrity and trustworthiness Additional Information
Willing to travel within short notice
#J-18808-Ljbffr
Lead and/or supportlead auditor on RBS audit schemes (e.g. RBA, SMETA, WRAP, etc) Making relevant decisions concerning the audit process Ensure effective delivery of audits in line with RBS Global Procedures and any Scheme requirements or client SOPs Meet agreed turnaround times for reporting and other deliverables Respond to client enquiries on technical matters Present a professional image in all dealings with clients and auditees Promote the SGS approach and services at seminars and through presentations and articles Provide technical input to back office and sales teams as required Technical review of reports from other auditors Active development of relationships through existing networks and contacts. Remain up-to-date with current thinking and client expectations in this field; establish and maintain a network of stakeholders including NGOs, industry bodies and related contacts; attend public and client-led conferences; read news related to their topic of interest Ensure full compliance with the Company’s Code of Integrity & Professional Conduct and Impartiality Policy and encourage others do so Cooperate fully with any investigations in relation to Quality issues or Integrity where required At all times, adopt a safe behaviour by exercising due regard for their own health and safety and that of colleagues and clients, in line with the Company’s policies and procedures Witness other auditors for effectiveness of auditing to ensure that competence is maintained Maintain and develop own skills and knowledge both technologically and in the field of management system and standards as part of continuous professional development (CPD) where appropriate To provide commercial referrals to Sales and Marketing department and assist in the company business budget achievement Perform any other responsibilities as assigned by his / her manager Qualifications
APSCA CSCA / ACSA qualifications tolead / support social audits Diploma/Degree or equivalent in related field Added advantage with experiencein conducting audit (social compliance related) for external parties Proven negotiation skills to be able to negotiate technical issues when dealing with the auditee organization management in relation to audit / assessment findings Excellent interpersonal and communication skills Ability to work under own initiative and in planning and prioritizing workloadsunder minimum supervisions Strong command of English and Bahasa Malaysia (both spoken and written) Good IT skills (eg. Microsoft Office applications, ICT tools for remote audit, etc) Tenacious with follow up Demonstrate personal integrity and trustworthiness Additional Information
Willing to travel within short notice
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4
Senior Agent, Community Management (English & Mandarin Support)
Kuala Lumpur, Kuala Lumpur
OKX
Posted 2 days ago
Job Viewed
Job Description
Senior Agent, Community Management (English & Mandarin Support) Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: 1. Community Building and Engagement:
Professional in Telegram and Discord bots development, integration, and maintenance.
Organize and host community events & AMAs.
Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.
2. Content Creation and Curation:
Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
Curate and share relevant content from other sources to keep the community informed and engaged.
Respond to user comments, questions, and inquiries promptly and informally.
3. User Support and Onboarding:
Provide excellent customer interaction to users through various channels (e.g. social media).
Assist users with account creation, verification, general issues, and troubleshooting.
Onboard new users and educate them about the platform's features and functionalities.
4. Community Campaigns and Promotion:
Develop and implement marketing strategies to attract new users and retain existing ones.
Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
Monitor and analyze community metrics to measure the effectiveness of community campaigns.
5. Community Partnerships:
Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
Foster partnerships to create mutually beneficial collaborations and cross-promotions.
6. Risk Management and Compliance:
Ensure compliance with relevant regulations and industry standards.
Monitor community activity for potential risks or issues and take appropriate action.
7. Data Analysis and Reporting:
Track and analyze community metrics to measure performance and identify areas for improvement.
Prepare regular reports on community engagement, growth, and key performance indicators.
What We Look For in You:
Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
Fresh graduates are encouraged to apply.
Excellent communication and interpersonal skills.
Experience in community management and building online communities.
Strong writing and content creation skills.
Proficiency in social media platforms and tools.
Ability to work independently and as part of a team.
Passion for the crypto industry and a desire to contribute to its growth.
Proficiency in Mandarin
is preferred to communicate effectively with internal stakeholders and clients in China.
Willing to work according to the given schedule, including
rotational shifts (morning and noon) .
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.
Create a Job Alert
Interested in building your career at OKX? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.
What is your highest education level (completed and graduated)? * Select.
Do you have more than one (1) year of community-related work experience? * Select.
Are you proficient in reading and writing in Mandarin? * Select.
Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.
Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.
#J-18808-Ljbffr
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: 1. Community Building and Engagement:
Professional in Telegram and Discord bots development, integration, and maintenance.
Organize and host community events & AMAs.
Foster a positive and inclusive community culture by moderating discussions and addressing user concerns.
Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.
2. Content Creation and Curation:
Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services.
Curate and share relevant content from other sources to keep the community informed and engaged.
Respond to user comments, questions, and inquiries promptly and informally.
3. User Support and Onboarding:
Provide excellent customer interaction to users through various channels (e.g. social media).
Assist users with account creation, verification, general issues, and troubleshooting.
Onboard new users and educate them about the platform's features and functionalities.
4. Community Campaigns and Promotion:
Develop and implement marketing strategies to attract new users and retain existing ones.
Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services.
Monitor and analyze community metrics to measure the effectiveness of community campaigns.
5. Community Partnerships:
Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network.
Foster partnerships to create mutually beneficial collaborations and cross-promotions.
6. Risk Management and Compliance:
Ensure compliance with relevant regulations and industry standards.
Monitor community activity for potential risks or issues and take appropriate action.
7. Data Analysis and Reporting:
Track and analyze community metrics to measure performance and identify areas for improvement.
Prepare regular reports on community engagement, growth, and key performance indicators.
What We Look For in You:
Strong understanding of cryptocurrency, blockchain technology, and the crypto industry.
Fresh graduates are encouraged to apply.
Excellent communication and interpersonal skills.
Experience in community management and building online communities.
Strong writing and content creation skills.
Proficiency in social media platforms and tools.
Ability to work independently and as part of a team.
Passion for the crypto industry and a desire to contribute to its growth.
Proficiency in Mandarin
is preferred to communicate effectively with internal stakeholders and clients in China.
Willing to work according to the given schedule, including
rotational shifts (morning and noon) .
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX u2019s Candidate Privacy Notice.
Create a Job Alert
Interested in building your career at OKX? Get future opportunities sent straight to your email.
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.
What is your highest education level (completed and graduated)? * Select.
Do you have more than one (1) year of community-related work experience? * Select.
Are you proficient in reading and writing in Mandarin? * Select.
Are you willing to support according to the given schedule, including rotational shifts (morning and noon)? * Select.
Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Specialist, Customer Conversion (Community Content Operations, Mandarin Support)
Kuala Lumpur, Kuala Lumpur
OKX
Posted 2 days ago
Job Viewed
Job Description
Specialist, Customer Conversion (Community Content Operations, Mandarin Support) Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).
Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.
Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.
Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.
Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.
Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.
Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For in You:
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.
Minimum 2 years of experience in community or content operations.
Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.
Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.
Analytical mindset with experience using data insights to optimize content and operational strategies.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves:
Experience in exchanges, Web3, or fintech industries.
Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Competitive remuneration package (Base Salary + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#J-18808-Ljbffr
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).
Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.
Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.
Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.
Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.
Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.
Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For in You:
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.
Minimum 2 years of experience in community or content operations.
Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.
Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.
Analytical mindset with experience using data insights to optimize content and operational strategies.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves:
Experience in exchanges, Web3, or fintech industries.
Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Competitive remuneration package (Base Salary + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Specialist, Customer Conversion (Community Content Operations, Mandarin Support)
Kuala Lumpur, Kuala Lumpur
OKX
Posted 11 days ago
Job Viewed
Job Description
Overview
OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Responsibilities
Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics). Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions. Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention. Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Content Management & User Engagement
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability. Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty. Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives. Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For In You
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields. Minimum 2 years of experience in community or content operations. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content. Strong writing and content creation skills, capable of simplifying technical topics for broader audiences. Analytical mindset with experience using data insights to optimize content and operational strategies. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves
Experience in exchanges, Web3, or fintech industries. Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Benefits & Perks
Competitive remuneration package (Base Salary + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Seniority level Associate Employment type Full-time Job function General Business and Customer Service IT Services and IT Consulting
Referrals increase your chances of interviewing at OKX by 2x Get notified about new Customer Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Responsibilities
Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics). Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions. Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention. Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Content Management & User Engagement
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability. Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty. Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives. Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For In You
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields. Minimum 2 years of experience in community or content operations. Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content. Strong writing and content creation skills, capable of simplifying technical topics for broader audiences. Analytical mindset with experience using data insights to optimize content and operational strategies. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves
Experience in exchanges, Web3, or fintech industries. Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Benefits & Perks
Competitive remuneration package (Base Salary + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Seniority level Associate Employment type Full-time Job function General Business and Customer Service IT Services and IT Consulting
Referrals increase your chances of interviewing at OKX by 2x Get notified about new Customer Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
7
Specialist, Customer Conversion (Community Content Operations, Mandarin Support)
Kuala Lumpur, Kuala Lumpur
OKX
Posted 12 days ago
Job Viewed
Job Description
Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).
Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.
Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.
Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Content Management & User Engagement
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.
Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.
Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.
Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For in You:
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.
Minimum 2 years of experience in community or content operations.
Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.
Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.
Analytical mindset with experience using data insights to optimize content and operational strategies.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves:
Experience in exchanges, Web3, or fintech industries.
Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Benefits & Perks:
Competitive remuneration package (Base Salary + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#J-18808-Ljbffr
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing: Community Content Strategy & Planning
Develop comprehensive community content strategies aligned with business goals, establishing a structured content matrix (educational, event-driven, trending, and interactive topics).
Create a community content calendar covering daily topics, market insights, trading highlights, and event promotions.
Plan and produce high-quality content based on platform campaigns, product updates, and market trends to boost engagement and retention.
Deliver content in diverse formats with professional, clear messaging consistent with brand tone and positioning.
Content Management & User Engagement
Regularly maintain and update content templates and asset libraries to enhance efficiency and reusability.
Develop tailored content strategies for different user segments (beginners, advanced users, active traders) to drive participation and loyalty.
Foster community engagement and user trust through targeted content and interactive initiatives, encouraging platform recognition and trading activity.
Data Analysis & Content Optimization
Track and analyze content performance metrics (e.g., views, engagement rate, feedback), and continuously refine strategies to better achieve business objectives.
Monitor community data trends regularly to identify areas for improvement and ensure sustained community growth.
What We Look For in You:
Bachelor’s degree or above in Marketing, Communications, Finance, or related fields.
Minimum 2 years of experience in community or content operations.
Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
In-depth understanding of the crypto industry and trading markets, with the ability to translate complex concepts into engaging community content.
Strong writing and content creation skills, capable of simplifying technical topics for broader audiences.
Analytical mindset with experience using data insights to optimize content and operational strategies.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Nice-to-Haves:
Experience in exchanges, Web3, or fintech industries.
Proven success in community growth or user conversion initiatives (e.g., trading incentive campaigns, content-driven engagement).
Benefits & Perks:
Competitive remuneration package (Base Salary + Yearly Bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8