24 Case Worker jobs in Malaysia

Alphabet Managed Solutions Sdn Bhd is seeking junior-level Client Management Assistants to help manage the clients' profiles in the company's systems and to provide expert service through written messages.

The work and communication will be carried out in 100% written English. Strong English reading and writing literacy is required.

Qualifications & experience

• Excellent English writing and reading skills (IELTS 7.0/MUET Band 4 equivalent or above)
• Strong attention to details
• Strong computer literacy, familiar with MS Office Suite

Tasks & responsibilities

• Screening and replying to client's service inquiry emails
• Converting information from incoming inquiries to the client management system
• Categorizing client inquiries and directing messages to appropriate team members
• Filing client profiles in the company client management system
• Assisting organizing client profiles by priorities
• Assisting in contract-signing and signed contract filing into the company database
• Assisting other administrative and documentation tasks as requested by supervisors
• 10 annual leaves plus 11 holidays per year
• Medical claim RM 1200.00 per year
• Performance-based annual bonus of 0.5 - 1.0 month salary

Start Date : Immediately

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Do you have to serve any notice period, and if you do, how long is your notice period?

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3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some Other Great Things About Working At Sleek.

Humility and kindness:

Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We have zero tolerance for anyone that is aggressive or mean - we are committed to creating and nurturing a diverse and inclusive environment.

Flexibility:

If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you make key calls, get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Personal growth:

You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

Position Duties

You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients. You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention You must be able to plan your work effectively and efficiently, and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but not limited to corporate secretarial, accounting, tax, payroll, GST, immigration, mailroom, and nominee director services. From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement For assigned clients, you must have the ability to review and/or prepare management accounts and schedules, corporate tax computation, payroll reports, GST reports and other statutory filings, and ensure its accuracy and completeness before delivering to clients The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero error You must adhere to the highest degree of professional standards and strict client confidentiality

Requirements

Recognised degree/diploma in Accountancy Preferably professionally certified with ACCA, CPA, or CA qualification Preferably 2-3 years of relevant working experience for professionally certified candidates, 5-7 years of relevant working experience for candidates who are not / yet to be certified Good understanding of SFRS and Singapore regulatory compliance Hands-on experience with Google workspace and Microsoft applications Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero Resourceful and experience with various productivity software applicable to facilitate daily works Self-motivated, positive attitude, proactive and detail-oriented Love meeting people and have great interpersonal and communication skills Able to adapt to VUCA way of thinking and contribute to process improvement efforts Able to work under pressure and meet tight deadlines Immediate availability is preferred

Benefits

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company's success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you! Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Sleek by 2x Sign in to set job alerts for “Client Accountant” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Senior Financial Accountant/ Finance Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Location:

Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 191277

Description:

Job Summary

• Manage client accounts to ensure smooth client business integration and drive business growth of clients

• Act as key liaison between Client, Sales and internal stakeholders in developing and executing trade marketing plans in-line with sales and marketing objectives

Key Responsibilities

• To lead and execute the overall departmental sales forecast and demand analysis process
• Monitor inbound/outbound stock movement, track inventory status, manage stocks transfers, shipment planning to external warehouses and all supply chain related follow-ups
• Collaborate with sales, supply chain, and external stakeholders to ensure timely execution of trade plans through accurate stock and POSM allocation
• Gather and report client operational results in comparison to KPIs set in the service level agreements, compile inventory and demand planning trackers, and sales execution summaries for internal and external use
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution (e.g., repacking/other value added-services), escalating to senior management as appropriate
• Manage and schedule business communications and business review meetings with clients' management teams

Education & Qualifications

• Degree in Business Administration, Marketing, or related fields
• Minimum 4-5 years experience in FMCG, Trade Marketing, or Demand Planning roles preferred

Functional Skills & Knowledge

• Strong Excel - data analysis, pivot tables, Vlookup, data formatting
• Working knowledge of SAP (added advantage)
• Familiarity with sales forecast, POSM, supply chain, and trade promotions

• Excellent organization, detail-oriented and analytical skills
• Proactive with strong follow-up and co-ordination skills across internal and external stakeholders
• Able to work under pressure and manage multiple timeline

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Analyst, (AML) High Risk Client Management

Join to apply for the Analyst, (AML) High Risk Client Management role at RBC

Analyst, (AML) High Risk Client Management

2 days ago Be among the first 25 applicants

Join to apply for the Analyst, (AML) High Risk Client Management role at RBC

Get AI-powered advice on this job and more exclusive features.

What is the opportunity?

The Analyst, High Risk Client Management (HRCM) reports to the Senior Manager HRCM. In collaboration with the first and second lines of defense, including client facing professionals, AML Advisory, and other key stakeholders, the Analyst will conduct Enhanced Due Diligence (EDD) analysis for clients in order to assess whether a client is within RBC’s AML Risk Appetite and recommend a risk rating. These analyses are conducted at both onboarding, and on an ongoing basis and involves research using RBC approved techniques and tools to identify inherent and conduct risk factors, and where required historic and current source of wealth. The Analyst is required to prepare client risk assessments with the purpose of effectively communicating the materiality of any AML risk exposure (including ML, TF, high risk sector, sanctions, material relevant adverse information, etc.) for Senior Management review and approval. The role also involves communication with other business partners and stakeholders to ensure that all required matters are escalated appropriately where relevant, and that assessments are conducted within defined RBC guidelines, policies and procedures. This role requires a commitment to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

Job Description

What is the opportunity?

The Analyst, High Risk Client Management (HRCM) reports to the Senior Manager HRCM. In collaboration with the first and second lines of defense, including client facing professionals, AML Advisory, and other key stakeholders, the Analyst will conduct Enhanced Due Diligence (EDD) analysis for clients in order to assess whether a client is within RBC’s AML Risk Appetite and recommend a risk rating. These analyses are conducted at both onboarding, and on an ongoing basis and involves research using RBC approved techniques and tools to identify inherent and conduct risk factors, and where required historic and current source of wealth. The Analyst is required to prepare client risk assessments with the purpose of effectively communicating the materiality of any AML risk exposure (including ML, TF, high risk sector, sanctions, material relevant adverse information, etc.) for Senior Management review and approval. The role also involves communication with other business partners and stakeholders to ensure that all required matters are escalated appropriately where relevant, and that assessments are conducted within defined RBC guidelines, policies and procedures. This role requires a commitment to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

Case Work and Enhanced Due Diligence (EDD)

• Conduct Enhanced Due Diligence (EDD) for higher risk clients in order to identify high risk factors for the purpose of mitigating financial, regulatory, reputational and legal risks to RBC;
• Conduct research and investigations using RBC approved techniques and tools to evaluate if a client presents a higher level of money laundering / terrorist financing, regulatory and reputational risk to the Bank;
• Prepare accurate, organized, high quality written client risk assessments in order to provide a clear understanding of risks involved and to effectively communicate findings and recommendations;
• Prioritize and prepare client risk assessments and periodic reviews within defined RBC guidelines, policies and procedures, using a risk based approach, in order to facilitate Senior Management decision and approval;
• Assign an appropriate risk rating to the bank’s clients in accordance with RBC’s risk rating methodology;
• Review, triage and assess alerts and referrals in accordance with RBC policies and procedures to determine if further investigation is required;
• Initiate and/or execute due diligence to determine whether an EDD review is required and if warranted, ensure the required information / documents have been received in order to understand the extent of the client relationship;
• File Suspicious Transaction Reports (STR) when Reasonable Grounds to Suspect (RGS) is met;
  
  

Manage Relationships and Collaborate with Service Partners

• Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures;
• Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained;
• Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner;
• Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational, and legal risk exposure to RBC;
  
  

Accountability and Personal Development

• Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Manager/ Senior Manager as required;
• Complete mandatory RBC training on a timely basis and maintain current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role;
• Where applicable, engage in continuous learning on product risk;
• Align with best practices communicated through feedback from Managers, Senior Managers, or other key stakeholders related to quality, process & procedure, etc.;.
• Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required;
• Ensure timely and accurate completion of worksheet, reports and tools pertaining to tracking of workflow and data analysis;
• Ensure assigned work is reviewed and completed within appropriate timelines and set benchmarks and that quality assurance feedback is understood and applied;
• Ensure risk assessment reports and required supporting information is documented and maintained in accordance with RBC policies and procedures;
• Adhere to RBC Code of Conduct and privacy principles;
  
  

Manage Regulatory Risks

• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements;
• Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures;
• Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies;
  
  

What do you need to succeed?

Must-have

• Diploma/Bachelor’s degree in Business, Finance or related discipline preferred.
• Language skills (e.g. French, Dutch, Cantonese, Mandarin).
• Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates.
• Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors)
• Experience working in law enforcement or the financial sector or financial regulatory oversight.
• Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above).
• Strong investigative and problem solving skills.
• Strong analytical aptitude and risk mindset
• Highly developed organizational skills and the ability to work within strict deadlines.
• Ability to work under pressure of tight deadlines, multiple tasks and quick decision.
• Excellent interpersonal skills.
• Strong written and oral communication skills.
  
  

Nice-to-have

• CAMS Designation
• CSC or equivalent (for Capital Markets)
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
  
  

Job Skills

Anti-Money Laundering (AML), Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Fraud Risk Management, Group Problem Solving, Internal Controls, Operational Integrity, Process Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-08

Application Deadline:

2025-09-01

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Banking and Financial Services

Referrals increase your chances of interviewing at RBC by 2x

Sign in to set job alerts for “Customer Relationship Management Analyst” roles.

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Analyst, (AML) High Risk Client Management

Join to apply for the

Analyst, (AML) High Risk Client Management

role at

RBC Analyst, (AML) High Risk Client Management

2 days ago Be among the first 25 applicants Join to apply for the

Analyst, (AML) High Risk Client Management

role at

RBC Get AI-powered advice on this job and more exclusive features. What is the opportunity?

The Analyst, High Risk Client Management (HRCM) reports to the Senior Manager HRCM. In collaboration with the first and second lines of defense, including client facing professionals, AML Advisory, and other key stakeholders, the Analyst will conduct Enhanced Due Diligence (EDD) analysis for clients in order to assess whether a client is within RBC’s AML Risk Appetite and recommend a risk rating. These analyses are conducted at both onboarding, and on an ongoing basis and involves research using RBC approved techniques and tools to identify inherent and conduct risk factors, and where required historic and current source of wealth. The Analyst is required to prepare client risk assessments with the purpose of effectively communicating the materiality of any AML risk exposure (including ML, TF, high risk sector, sanctions, material relevant adverse information, etc.) for Senior Management review and approval. The role also involves communication with other business partners and stakeholders to ensure that all required matters are escalated appropriately where relevant, and that assessments are conducted within defined RBC guidelines, policies and procedures. This role requires a commitment to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements. Job Description

What is the opportunity?

The Analyst, High Risk Client Management (HRCM) reports to the Senior Manager HRCM. In collaboration with the first and second lines of defense, including client facing professionals, AML Advisory, and other key stakeholders, the Analyst will conduct Enhanced Due Diligence (EDD) analysis for clients in order to assess whether a client is within RBC’s AML Risk Appetite and recommend a risk rating. These analyses are conducted at both onboarding, and on an ongoing basis and involves research using RBC approved techniques and tools to identify inherent and conduct risk factors, and where required historic and current source of wealth. The Analyst is required to prepare client risk assessments with the purpose of effectively communicating the materiality of any AML risk exposure (including ML, TF, high risk sector, sanctions, material relevant adverse information, etc.) for Senior Management review and approval. The role also involves communication with other business partners and stakeholders to ensure that all required matters are escalated appropriately where relevant, and that assessments are conducted within defined RBC guidelines, policies and procedures. This role requires a commitment to on-going professional development, to ensure that individual and collective team knowledge is current and comprehensive so that outcomes, including decisions and recommendations, are based on a thorough understanding of risk involved and are made in the context of AML / CTF regulatory requirements.

What will you do?

Case Work and Enhanced Due Diligence (EDD)

Conduct Enhanced Due Diligence (EDD) for higher risk clients in order to identify high risk factors for the purpose of mitigating financial, regulatory, reputational and legal risks to RBC; Conduct research and investigations using RBC approved techniques and tools to evaluate if a client presents a higher level of money laundering / terrorist financing, regulatory and reputational risk to the Bank; Prepare accurate, organized, high quality written client risk assessments in order to provide a clear understanding of risks involved and to effectively communicate findings and recommendations; Prioritize and prepare client risk assessments and periodic reviews within defined RBC guidelines, policies and procedures, using a risk based approach, in order to facilitate Senior Management decision and approval; Assign an appropriate risk rating to the bank’s clients in accordance with RBC’s risk rating methodology; Review, triage and assess alerts and referrals in accordance with RBC policies and procedures to determine if further investigation is required; Initiate and/or execute due diligence to determine whether an EDD review is required and if warranted, ensure the required information / documents have been received in order to understand the extent of the client relationship; File Suspicious Transaction Reports (STR) when Reasonable Grounds to Suspect (RGS) is met;

Manage Relationships and Collaborate with Service Partners

Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures; Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained; Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner; Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational, and legal risk exposure to RBC;

Accountability and Personal Development

Assess self-training and self-development needs based on the requirements of the role in order to facilitate review of Personal Development plan with Manager/ Senior Manager as required; Complete mandatory RBC training on a timely basis and maintain current industry knowledge, best practices, and skills sets relevant to AML/CTF, and other related regulatory matters in support of the analyst role; Where applicable, engage in continuous learning on product risk; Align with best practices communicated through feedback from Managers, Senior Managers, or other key stakeholders related to quality, process & procedure, etc.;. Attend and actively participate in team discussions, coaching sessions, and the development and testing of new initiatives/ processes as required; Ensure timely and accurate completion of worksheet, reports and tools pertaining to tracking of workflow and data analysis; Ensure assigned work is reviewed and completed within appropriate timelines and set benchmarks and that quality assurance feedback is understood and applied; Ensure risk assessment reports and required supporting information is documented and maintained in accordance with RBC policies and procedures; Adhere to RBC Code of Conduct and privacy principles;

Manage Regulatory Risks

Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRCM Strategy and ensure compliance with regulatory and policy requirements; Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML / CTF legislation, policies, and procedures; Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies;

What do you need to succeed?

Must-have

Diploma/Bachelor’s degree in Business, Finance or related discipline preferred. Language skills (e.g. French, Dutch, Cantonese, Mandarin). Knowledge of and/ or experience in AML Compliance, Financial Crimes investigations (within law Working knowledge of AML compliance requirements and regulations for Canada, US, Caribbean and other jurisdictions where RBC operates. Standards for knowledge and experience for assigned area of responsibility (for example, Capital Markets, Sectors) Experience working in law enforcement or the financial sector or financial regulatory oversight. Skilled in Microsoft Office Outlook, Excel, Word applications (Level 2 or above). Strong investigative and problem solving skills. Strong analytical aptitude and risk mindset Highly developed organizational skills and the ability to work within strict deadlines. Ability to work under pressure of tight deadlines, multiple tasks and quick decision. Excellent interpersonal skills. Strong written and oral communication skills.

Nice-to-have

CAMS Designation CSC or equivalent (for Capital Markets)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities. A world-class training program in financial services. A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Skills

Anti-Money Laundering (AML), Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Fraud Risk Management, Group Problem Solving, Internal Controls, Operational Integrity, Process Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-08

Application Deadline:

2025-09-01

Note

:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Business Development and Sales Industries Banking and Financial Services Referrals increase your chances of interviewing at RBC by 2x Sign in to set job alerts for “Customer Relationship Management Analyst” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Analyst, Performance Management | Assessment & Performance Section

Kota Damansara, Selangor, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 3 months ago Credit Risk Analyst (Regional Bond Credit)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kota Damansara, Selangor, Malaysia 1 week ago Budgeting & Planning Specialist - ShopeePay

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Bukit Persekutuan, Federal Territory of Kuala Lumpur, Malaysia 6 months ago Financial Planning & Performance Analyst (For Relocation to Dhahran, KSA)

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Equity Research, Industrials/Consumer - Analyst/Associate

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Risk Analyst (Entry Level / Fresh Graduates Welcome)

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Account Executive (Client management with telesales experience)

Job Openings: Account Executive (Client management with telesales experience)

About the job: Account Executive (Client management with telesales experience)

Location: VSQ PJ

Preferably: Open race and gender

Salary: Base Salary RM2,600 – RM3,200

Interview date: Immediate

Working hours: 5 days a week

Position available: 2 headcounts

Candidate must be able to read, write, and communicate in Chinese.
Must have experience in telesales.
Candidates with telesales experience handling clients from industries other than real estate will also be considered.

Purpose of hiring:

• Ensure onboarding processes meet campaign schedules and develop mitigation plans to secure onboarding completion dates.
• Develop positive relationships with customers, focusing on overall campaign delivery.
• Monitor, control, and report campaign execution status, progress, and KPIs, ensuring effective reporting to management such as weekly/monthly reports and campaign reviews.

Key Accountabilities:

1. Set priorities to achieve objectives and record all data related to campaign status and communications.
2. Identify and fulfill customer requirements, regularly inform customers on campaign status, and share campaign plans.
3. Coordinate internal resources for the flawless execution of onboarding processes.
4. Follow Standard Operating Procedures.
5. Provide recurring reports to customers regarding campaign performance.
6. Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements.

Education Qualifications:

Degree/Diploma in business-related fields preferred.

Work Experience:

Required:

· 1 year of Account Management experience

· 1 year of experience working directly with customers

Preferred:

· Project Management experience preferred

Skills, Knowledge & Abilities:

• Language: Spoken and written Chinese and English skills
• Software: Knowledge in using all Microsoft products, especially Excel. Salesforce and Tableau experience are a plus.
• Communication: Excellent communication skills between internal staff and external customers
• People Management: Ability to work with various stakeholders for different accounts, providing clear goals and guidelines to ensure everyone is on the same track.

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Join to apply for the Client Financial Management role at Accenture Southeast Asia

1 month ago Be among the first 25 applicants

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About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at And Responsibilities

Job Summary

Support CFM lead for Client Accounts/Engagements to ensure compliance with U.S. GAAP, forecasting accuracy and assist to drive profitability. Scope includes financial reporting, trend and variance analysis to improve forecasting accuracy, tracking against key client/engagement metrics, supporting internal management reviews and profitability initiatives.

Key Responsibilities

Compliance:

Ensure engagement-level U.S. GAAP and local statutory compliance, quality and integrity of engagement financial records

Forecasting and Profitability:

Monitor engagement financial status and costs, perform financial forecasting and analysis, and produce financial reports

Manage engagement financial records, as necessary, by understanding, explaining, and resolving major discrepancies that occur on the ledgers

Secure agreement on budgets, and on targets for KPI’s for financial reporting

Develop and analyze key performance indicators (KPIs) and engagement metrics, lead monthly financial reviews with client/engagement leads and advise management in decision making

Assist to drive profitability initiatives

Execute working capital management by ensuring client agreement to bill, and establishing and implementing appropriate debt follow-up

Estimate inventory and receivables reserve requirements for engagement(s), monitor adequacy of inventory & receivables, perform asset management of all inventory & receivables, and explain anomalies

Prepare engagement financials for internal management reviews

Provide support in opportunity development by reviewing pricings

Work closely with Client/Engagement leads, Client Group and Services Finance Leads (or equivalent), other Finance Operations executives (statutory accounting, Treasury)

Relationships

Reports to: CFM Leads/Supervisors

Supports: Market Unit CFO, Client Group and Services Finance Leads, Commercial Directors, Client/Engagement Leads

Qualifications

Qualifications and Skills Required

Education: Undergraduate degree (or equivalent) in Finance or Accounting, ACCA

Work Experience: preferably >2 years of relevant work experience

Skills Required

Strong analytical skills

Strong interpersonal and customer service skills

Good oral and written communication skills

Good time management and multi-tasking skills

Ability to work independently

Attention to detail

PC literate (e.g., working knowledge of MS Office Programs)

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x

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Join to apply for the

Client Financial Management

role at

Accenture Southeast Asia 1 month ago Be among the first 25 applicants Join to apply for the

Client Financial Management

role at

Accenture Southeast Asia Get AI-powered advice on this job and more exclusive features. About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at And Responsibilities

Job Summary

Support CFM lead for Client Accounts/Engagements to ensure compliance with U.S. GAAP, forecasting accuracy and assist to drive profitability. Scope includes financial reporting, trend and variance analysis to improve forecasting accuracy, tracking against key client/engagement metrics, supporting internal management reviews and profitability initiatives.

Key Responsibilities

Compliance:

Ensure engagement-level U.S. GAAP and local statutory compliance, quality and integrity of engagement financial records

Forecasting and Profitability:

Monitor engagement financial status and costs, perform financial forecasting and analysis, and produce financial reports

Manage engagement financial records, as necessary, by understanding, explaining, and resolving major discrepancies that occur on the ledgers

Secure agreement on budgets, and on targets for KPI’s for financial reporting

Develop and analyze key performance indicators (KPIs) and engagement metrics, lead monthly financial reviews with client/engagement leads and advise management in decision making

Assist to drive profitability initiatives

Execute working capital management by ensuring client agreement to bill, and establishing and implementing appropriate debt follow-up

Estimate inventory and receivables reserve requirements for engagement(s), monitor adequacy of inventory & receivables, perform asset management of all inventory & receivables, and explain anomalies

Prepare engagement financials for internal management reviews

Provide support in opportunity development by reviewing pricings

Work closely with Client/Engagement leads, Client Group and Services Finance Leads (or equivalent), other Finance Operations executives (statutory accounting, Treasury)

Relationships

Reports to: CFM Leads/Supervisors

Supports: Market Unit CFO, Client Group and Services Finance Leads, Commercial Directors, Client/Engagement Leads

Qualifications

Qualifications and Skills Required

Education: Undergraduate degree (or equivalent) in Finance or Accounting, ACCA

Work Experience: preferably >2 years of relevant work experience

Skills Required

Strong analytical skills

Strong interpersonal and customer service skills

Good oral and written communication skills

Good time management and multi-tasking skills

Ability to work independently

Attention to detail

PC literate (e.g., working knowledge of MS Office Programs)

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Finance Industries Business Consulting and Services Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x Sign in to set job alerts for “Financial Management Specialist” roles.

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This job focuses on building strong relationships with key clients and understanding their needs. You might like this role if you enjoy problem-solving and collaborating with teams to provide tailored solutions that help clients grow.

• Build and maintain strong relationships with key clients, serving as their primary point of contact.
• Develop a deep understanding of clients' business objectives, industry trends, and challenges.
• Engage regularly with clients to identify opportunities, address concerns, and ensure high satisfaction levels.
• Collaborate with cross-functional teams to develop strategic account plans aligned with client objectives and business goals.
• Identify opportunities for account growth, upselling, and cross-selling.
• Monitor market trends, competitor activities, and client needs to proactively develop accounts.
• Work closely with internal teams to develop and deliver customized solutions that meet client requirements.
• Coordinate with internal departments to ensure smooth execution of inspection projects and initiatives.
• Provide regular reports to clients, offering insights on performance and project status.

Job Requirements

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or related field preferred.
• 1 to 2 years of relevant work experience.
• Experience in sales, customer service, or similar roles is an advantage.
• Proficiency in Microsoft Office.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to analyze data and derive actionable insights to enhance client success.
• Familiarity with CRM software and account management tools is a plus.
• Strong problem-solving skills and a customer-centric mindset.
• Strong organizational skills to manage multiple accounts simultaneously.
• Ability to work independently and collaboratively.

Skills

• Client Services
• Customer Relationship Management (CRM) Software
• Customer Service
• Microsoft Office
• Problem Solving
• Communication
• Interpersonal Skills

Company Benefits Well Being

We provide annual leave and medical leave for your well-being.

Monetary Rewards

Incentives, commissions, and performance bonuses based on your achievements.

Company Bonding

Organized dinners, trips, and social events.

Career Progression

We support your growth with career development opportunities in our fast-paced environment.

Learning and Development

Training funds are available to help you reach your full potential.

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