What Jobs are available for Case Manager in Malaysia?
Showing 14 Case Manager jobs in Malaysia
Case Manager, Consultant
Posted 11 days ago
Job Viewed
Job Description
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
Liaison between sellers and underwriters, and managing the end-to-end underwriting process for complex or high-value cases. The role also includes assessing the HNW customers’ health and financial circumstance, reviewing applications, coordinating medical examinations and reports, negotiating with underwriters, and tracking case statuses. Additionally, the position supports sellers with onboarding processes for HNW clients and reporting, ensuring timely delivery of services and regular updates.
Conduct preliminary interviews or meetings with sellers to help them understand their HNW customers’ health and financial circumstances and provide preliminary advise on underwriting requirements.
Assess and evaluate individual clients’ health and financial circumstances and using the information to research and develop potential solutions for underwriting requirements.
Act as primary liaison between underwriters and sellers to provide premier level services and facilitate/coordinate the end-to-end new business and underwriting process for complicated/high-value cases/ prestige medical cases.
Review applications for accuracy/missing information and identify any medical concerns upon review of their medical records.
Work closely with sellers to gather the necessary medical and financial information to validate customer’s insurability and amount of insurance.
Schedule medical examinations, order attending physician’s statements and inspection reports, and communicate with medical service providers to ensure reports are delivered promptly.
Negotiate and follow-up with underwriters to obtain best possible underwriting.
Follow-up with sellers on any pending requirements and provide regular updates on their customer’s application status.
Close monitoring and tracking of pending cases and develop reports/dashboards providing weekly updates to management.
Work closely with sellers on onboarding processes, including policy document delivery, enrolment to AIA+ application and introduction to AIA Vitality program.
Minimum Job Requirements
Preferably with at least 10 years working experience in related fields and industry at management level, familiar with New Business, underwriting process.
Customer Service oriented, positive attitude and good interpersonal skills
Communication: Both spoken and written English and Bahasa Malaysia
With self-initiative, ability in critical thinking, resourceful, able to work independently, and willingness to learn.
Able to generate new insights, conceptualize and implement to achieve results. This includes the ability to think creatively with proven critical thinking capability.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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Case Manager, Consultant
Posted 14 days ago
Job Viewed
Job Description
Be among the first 25 applicants.
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you will be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About The Role Liaison between sellers and underwriters, and managing the end-to-end underwriting process for complex or high-value cases. The role also includes assessing the HNW customers’ health and financial circumstance, reviewing applications, coordinating medical examinations and reports, negotiating with underwriters, and tracking case statuses. Additionally, the position supports sellers with onboarding processes for HNW clients and reporting, ensuring timely delivery of services and regular updates.
Conduct preliminary interviews or meetings with sellers to help them understand their HNW customers’ health and financial circumstances and provide preliminary advise on underwriting requirements.
Assess and evaluate individual clients’ health and financial circumstances and using the information to research and develop potential solutions for underwriting requirements.
Act as primary liaison between underwriters and sellers to provide premier level services and facilitate/ coordinate the end-to-end new business and underwriting process for complicated/ high-value cases/ prestige medical cases.
Review applications for accuracy/missing information and identify any medical concerns upon review of their medical records.
Work closely with sellers to gather the necessary medical and financial information to validate customer’s insurability and amount of insurance.
Schedule medical examinations, order attending physician’s statements and inspection reports, and communicate with medical service providers to ensure reports are delivered promptly.
Negotiate and follow-up with underwriters to obtain best possible underwriting.
Follow-up with sellers on any pending requirements and provide regular updates on their customer’s application status.
Close monitoring and tracking of pending cases and develop reports/dashboards providing weekly updates to management.
Work closely with sellers on onboarding processes, including policy document delivery, enrolment to AIA+ application and introduction to AIA Vitality program.
Minimum Job Requirements
Preferably with at least 10 years working experience in related fields and industry at management level, familiar with New Business, underwriting process.
Customer Service oriented, positive attitude and good interpersonal skills.
Communication: Both spoken and written English and Bahasa Malaysia.
With self-initiative, ability in critical thinking, resourceful, able to work independently, and willingness to learn.
Able to generate new insights, conceptualize and implement to achieve results. This includes the ability to think creatively with proven critical thinking capability.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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Case Manager, Consultant
Posted 15 days ago
Job Viewed
Job Description
+ Review applications for accuracy/missing information and identify any medical concerns upon review of their medical records.
+ Work closely with sellers to gather the necessary medical and financial information to validate customer’s insurability and amount of insurance.
+ Schedule medical examinations, order attending physician’s statements and inspection reports, and communicate with medical service providers to ensure reports are delivered promptly.
+ Negotiate and follow-up with underwriters to obtain best possible underwriting.
+ Follow-up with sellers on any pending requirements and provide regular updates on their customer’s application status.* Close monitoring and tracking of pending cases and develop reports/dashboards providing weekly updates to management.* Work closely with sellers on onboarding processes, including policy document delivery, enrolment to AIA+ application and introduction to AIA Vitality program.**Minimum Job Requirements*** Preferably with at least 10 years working experience in related fields and industry at management level, familiar with New Business, underwriting process.* Customer Service oriented, positive attitude and good interpersonal skills* Communication: Both spoken and written English and Bahasa Malaysia* With self-initiative, ability in critical thinking, resourceful, able to work independently, and willingness to learn.* Able to generate new insights, conceptualize and implement to achieve results. This includes the ability to think creatively with proven critical thinking capability.*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.* #J-18808-Ljbffr
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Case Manager (George Town)
Posted 1 day ago
Job Viewed
Job Description
Promotes IHT Rehab facilities and service provisions to the patients and family members. Assist in tracking and collating number of patients contacted, home visits and other data as required for reporting to management. Works with patients to identify and eliminate barriers from seeking treatment (i.e. issues of food, housing, transportation); to allow greater participation in treatment as needed. Sets up transportation for patients to attend appointments. Schedules appointments with consideration of patients’ needs and preferences. Job Requirements; Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent. Minimum of three (3) years' customer service experience, preferably in human services, possess demonstrated commitment to customer service. Professional or personal experience supporting individuals with disabilities, or challenging behaviors highly preferred Must be willing to travel and possess own transport.
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Assistant Manager – Case Manager (English, Mandarin & Cantonese Language Support)
Posted 4 days ago
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Job Description
To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations. Identify and execute robust and continuous improvement opportunities within the stakeholders. Closely interact with business and provide ad-hoc solutions to their solution needs. Require to standby after office hours to manage escalation from other continents and regions. Qualifications
Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT. Minimum 5 years' experience in IT & business intelligence or 2 to 5 years. Fluency in both written and spoken English, Mandarin & Cantonese. Proficient in MS Office and PC applications. Good Project Management skills. Ability to think strategically. Excellent communication. Knowledge of computers and relevant software applications. Ability to work in a fast moving, dynamic work environment. The Package
Attractive Salary (RM7,000 – RM10,000). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Working Location: Kuala Lumpur.
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Assistant Manager (Arbitrator & Case Management)
Posted 2 days ago
Job Viewed
Job Description
Colaba Mumbai Employment Type:
Full-time | Work from office Reports to:
Chief of Staff / Manager – Case & Communications Management / Head – Legal Operations
Role Overview We are seeking a dedicated and experienced professional to oversee the onboarding, engagement, and management of arbitrators empaneled with our platform. This individual will serve as the primary point of contact for arbitrators, ensuring smooth onboarding, effective training, continuous engagement, and ongoing support. The role also involves coordinating arbitrator activities, managing communication, and maintaining updated records.
Key Responsibilities
Identify and source potential arbitrators for empanelment.
Manage the end-to-end onboarding process of arbitrators, including process explanation, responsibilities, fee structure, case handling guidelines, and documentation.
Conduct training sessions for newly empaneled arbitrators on platform usage.
Organize quarterly refresher trainings and workshops for existing arbitrators.
Develop and maintain training resources, manuals, FAQs, and other support materials.
Act as the key liaison between the organization and arbitrators for ongoing disputes.
Coordinate with arbitrators to schedule hearings and facilitate the issuance of orders.
Facilitate smooth communication by creating and managing WhatsApp groups.
Maintain and update databases of arbitrators, training sessions, and certifications.
Engage with arbitrators regularly to gather feedback and implement improvements.
Skills & Qualifications
Bachelor’s degree in Law (LLB), Commerce (B.Com), Management (BMS), or a related field.
Minimum 1 year of post-qualification experience in stakeholder management, training, legal, or arbitration roles.
Strong communication and interpersonal skills with the ability to engage senior professionals.
Excellent organizational and coordination skills with a keen eye for detail.
Strong analytical, problem-solving, written, and verbal communication abilities.
Ability to work independently and proactively in a fast-paced environment.
Proficiency in MS Word, Excel, and PowerPoint.
Tech-savvy, with the ability to quickly adapt to new tools and systems.
Proactive approach towards learning and staying updated on laws and regulations.
Passionate, enterprising, resilient, and perseverant, with a "never give up" attitude.
Willingness to go beyond the call of duty, take initiative, and contribute to process improvements.
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Patient Care Assistant
Posted 1 day ago
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Job Description
MAHSA Specialist Hospital is seeking caring and dedicated Patient Care Assistants to join our nursing team. As a Patient Care Assistant, you will play an integral role in providing essential care and support to our patients. Key Responsibilities: Assist patients with daily living activities, such as bathing, dressing, and eating Monitor and record vital signs and report any changes to the nursing staff Assist in patient mobility and transfer Maintain a clean and safe patient environment Provide emotional support and companionship to patients Qualifications: Certificate or diploma in Nursing or Healthcare Assistance Previous experience as a Patient Care Assistant or Nursing Assistant is a plus Strong communication and interpersonal skills Empathetic and patientfocused with a caring attitude Willingness to work in shifts, including nights and weekends Join our compassionate nursing team at MAHSA Specialist Hospital as a Patient Care Assistant. Apply now and be a part of our mission to provide excellent patient care and support.
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Patient Care Specialist
Posted 3 days ago
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Job Description
Key Responsibilities
Manage and support patients on Lucenxia Peritoneal Dialysis systems.
Conduct home visits for assessments, training, and follow‑up care.
Monitor and report patient well‑being and clinical outcomes.
Collaborate with hospital PD Unit teams, doctors, and nephrologists.
Recruit and assist new patients referred for Peritoneal Dialysis.
Support PD machine installation, inventory checks, and emergency deliveries.
Maintain accurate documentation and reports via electronic systems.
Participate in patient education and awareness activities.
Provide training or assist in training when required.
Perform other tasks as assigned by supervisors or management.
Requirements
Registered Nurse (RN) with valid APC, or qualified Healthcare Assistant / Medical Assistant.
Fresh graduates are welcome; training and support will be provided.
Strong interest in renal care, home‑based nursing, or community health.
Good communication and interpersonal skills.
Must possess own transport and be willing to travel.
Able to work independently, responsibly, and with compassion.
About Lucenxia (M) Sdn Bhd Lucenxia (M) Sdn Bhd started its operation in Malaysia in 2011 with a vision to provide the best and most affordable home dialysis care treatment for renal patients. Lucenxia is associated with Lucenxia Prescience AG, a Swiss company at the forefront of dialysis technology. It is part of an international group of dialysis service providers. Since then, the company has expanded to all states, including Sabah & Sarawak.
To achieve this, we introduced the Automated Peritoneal Dialysis equipment called the Intellis. The Intellis is designed to make home dialysis treatment simple, easy and allows treatment at almost any home in the country. As a night treatment, this option minimizes any daytime disruptions to daily life, working or retirement.
Our team is trained to care for and assist dialysis patients in their treatment and to extend help whenever possible to their caregivers. We believe dialysis is not just a clinical treatment but a long‑term care program that can help a patient lead a better life. We strategically locate our team of experienced patient‑care nurses, clinicians and technical specialists to care for our patients and their needs 24 hours a day.
Driving this is the Innovation Team of clinicians and specialists working closely with our global teams to continuously research and develop new options that can enhance the quality of life for our patients.
As part of our continuous expansion in Malaysia and overseas, we have challenging careers for proactive candidates. If you are ambitious, aggressive and willing to go the extra mile to succeed, we would like to invite you to join our team.
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Patient Care Assistant (PCA)
Posted 3 days ago
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Job Description
Able to work in 3 shifts (morning, evening, night) Acceptable for other non-related Diploma Certificate No experience necessary as required to undergo on-the-job training Performing range of patient care according to prescribed methods, techniques and standards Be careful - Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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