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19 Case Manager jobs in Malaysia

JORDAN’S PRINCIPLE CASE MANAGER

Alor Setar, Kedah Mchigeeng

Posted 11 days ago

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Job Description

Position: Jordan’s Principle – Case Manager
Department: Child and Family Services
Classification/Level: CS4
Employment Status: Regular Full Time

Vision:
M’Chigeeng First Nation is committed to strengthening the well being of children, youth and their families. This will be accomplished through the development, delivery and service coordination of culturally appropriate prevention programming that will enable each to improve their well-being for attaining a healthy lifestyle that contributes to achieving a safe, caring and healthy community.

Reporting Relationship
The Jordan’s Principle – Case Manager will report directly to the Jordan’s Principle – Program Supervisor; maintain communication within the department and internal working relationships with all Departments within M’Chigeeng First Nation.

Position Summary
This position will take the lead to carry out the mandate of the Jordan’s Principle Program: “The protection, care and nurturance of children, youth and families”, in accordance with Territorial By-Laws. The position is responsible to oversee and monitor the daily management and administration of individual and group claims for members of the M’Chigeeng First Nation, on and off the First Nation. The Jordan’s Principle, Case Manager functions within legislative requirements, regulations, policies and procedures of the M’Chigeeng First Nation. The Jordan’s Principle, Case Manager will function and participate in the effective and efficient implementation of goals, objectives, vision and strategic planning of the First Nation including development and evaluation while building capacity for sustaining an integrated community-based model of service delivery for the M’Chigeeng First Nation.

Essential Functions

Ensure all M’Chigeeng First Nation protocols and Bylaws are adhered to and program activities are conducted in accordance to recommendations and policies as set by Chief & Council.
Will be current on all Child Welfare matters as required to act as an authorized Representative of M’Chigeeng First Nation and to act as an advocate and lobby for prevention and intervention solutions to issues directly affecting band membership involved in prevention and child welfare services.
Incorporate and promote Anishnabek cultural values, beliefs and practices and Anishinabemowin into program delivery.
In collaboration with the Program Supervisor – Jordan’s Principle Program participate and collaborate in the development of the annual service and financial plans to ensure that all aspects of the program are being managed and identified goals and objectives are being achieved.
In collaboration with the Program Supervisor – Jordan’s Principle Program ensure that service coordination and service flow processes are completed for individual and group claims is completed based on Jordan’s Principle program, policy and procedures.
Provide assistance in the development of Orientation and Public Relations documentation and presentations to promote the Jordan’s Principle program.
Ensure that children, youth and families involved in the program are processed through intake and assessment, obtain informed consent, collect children, youth and family background/case history in order to develop individual and group claims.
Work with children, youth, families and appropriate workers to assess situations, identify solutions and safety plans when required.
Practice strict confidentiality, privacy, ethical and non-bias approaches.
Engage in regular liaison with Family Resource Team staff, other related programs and/or departments within the Community and external agencies.
Ensure ongoing case management, referral and access to counselling services and quality of service is provided to children, youth and families by monitoring all service providers involved children, youth and families based on approved individual and group claims.
Input individual and group claim, service and financial documentation into the case management software system on a regular and consistent basis.
Respond to requests for information, case consultations, community public relations requests and documentation in relation to the program.
Receive and make referrals to services and programs for children, youth and families when required.
Will take an active role and participate in interdepartmental strategic planning activities by assisting in the formulation of annual program goals and objectives for the Jordan’s Principle program and family resources program.
Participate in the monitoring of policies and procedures, protocols that are specific to the program’s integrated service delivery model and provide recommendations for enhanced and or new policies.
Participate in local and regional initiatives whose mandates relate to the identified local community issues.

Planning & Development

Ensure familiarization with the First Nations Child and Family Services, Jordan’s Principle, Guide for individual and group claims for the Ontario Region.
Complete individual assessments in collaboration with children, youth and families to define their service and financial needs based on service and financial criteria of the Jordan’s Principle program.
Develop, review and evaluate approved individual and group claims that are involved in the Jordan’s Principle program to ensure that the needs of children, youth and families are being completed.
Reviews and monitors individual and group claims for Jordan’s Principle to ensure that financial plans are in line with approved individual and group claims.
When required coordinate and plan wrap around services with external services that are needed for individual claims for children and youth based on approved individual claims.
In collaboration with the Program Supervisor – Jordan’s Principle program identify professional development and training needs of the case managers and co-develop training plans based on department needs.
In collaboration with members of the Team, develop a list of Community Resources for children, youth and families that are accessible both on and off the First Nation.
Work with community resources and partners to create a coordinated comprehensive community plan for establishing an environment that supports the maintenance of healthy lifestyle changes; to enable active involvement and participation.
Coordinate interdepartmental strategic planning activities for development of a service delivery process to complement the financial management of program needs.
Assists and participates in Community events both on and off the First Nation when required and needed.
Efficient utilization of caseworks case management software for the program.

Financial & Reporting

In collaboration with the Program Supervisor – Jordan’s Principle program monitor the annual financial plans for the program, individual and group approved financial claims for children and youth involved in the program.
As a member of the team, review, prepare and identify current and future annual budget requirements for the program and ensure maintenance in the levels of funding for program sustainability.
Monitor and ensure compliance with funding agencies; and ensure preparation and timely submission of narrative, statistical and financial reports when required and needed to the Jordan’s Principle – Program Supervisor.
Review financial reports monthly from Central Finance and prepare a financial analysis and planning for the program in accordance with the approved budgets.

QUALIFICATIONS & REQUIREMENTS

Preferred

Bachelor of Social Work Degree and/or Human Services from an accredited university with 4-years experience in child welfare or social services sector.
Registered member in good standing with recognized educational institution or professional association.

Minimum

Post-Secondary Diploma in Social Services or related field with 2 years direct work experience in child welfare or social services sector.
Working knowledge of community resources and development.
Extensive knowledge of the Ontario, Child and Youth Family Services Act and other relevant regulatory and legal requirements.
Extensive knowledge and understanding of child welfare systems.
Proven strong leadership with managerial skills and experience.
Strong decision-making and problem-solving skills.
Extensive knowledge of the First Nation governance matters and protocols.
Strong understanding of First Nations Child & Family matters and interests.
Excellent interpersonal and communication skills; combined with the ability to negotiate positive results while managing positive relationships.

Other Knowledge Skills & Abilities

Maintains and promotes strict confidentiality.
Knowledge of community and external resources.
Proficient computer skills.
Excellent change management and relationship-building (partnering & networking) skills.
Well organized with ability to multi-task, work well under pressure, and to prioritize work.
Valid Class “G” Drivers License with personal and reliable transportation.
Knowledge of First Nation issues, culture, traditions, customs and practices.
Fluency in Anishinabemowin or a willingness to learn.
Vulnerable Sector Screening (VSS) required (Current 30 days, original or certified copy).

CRC/VSS Rationale

Criminal Reference Check (CRC) Rationale : M’Chigeeng First Nation is in a position of trust to its band members and is committed to providing a safe and secure work environment. Applicants must have record clear and/or dated of convictions relating to fraud, drugs, assault and theft. The CRC must be current (30 days) and must be an Original.

CRC/VSS Rationale: M’Chigeeng First Nation and its agents are in a position of trust in services to band member children and/or vulnerable adults, so a safe and secure working environment is mandatory. Applicants must provide a clear VSS Certificate and the CRC must have a record clear and/or dated of any convictions relating to alcohol, drugs, assault, violence and theft. The CRC and VSS must be current (30 days) and must be an Original.

Interested applicants must submit cover letter, resume, and three (3) current work related references (2 work-related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

Application Due Date: March 25th, 2025

Jordan's Principle Case Manager
c/o Human Resources

M'Chigeeng FN, P.O. Box 333
M'Chigeeng, ON P0P 1G0 (Fax )

INCOMPLETE applications will not be considered. Preference will be given to Anishinabek people.
For Job Description, please contact Human Resources

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JORDAN’S PRINCIPLE CASE MANAGER

Kedah, Kedah Mchigeeng

Posted today

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Job Description

Position: Jordan’s Principle – Case Manager Department: Child and Family Services Classification/Level: CS4 Employment Status: Regular Full Time Vision: M’Chigeeng First Nation is committed to strengthening the well being of children, youth and their families. This will be accomplished through the development, delivery and service coordination of culturally appropriate prevention programming that will enable each to improve their well-being for attaining a healthy lifestyle that contributes to achieving a safe, caring and healthy community. Reporting Relationship The Jordan’s Principle – Case Manager will report directly to the Jordan’s Principle – Program Supervisor; maintain communication within the department and internal working relationships with all Departments within M’Chigeeng First Nation. Position Summary This position will take the lead to carry out the mandate of the Jordan’s Principle Program: “The protection, care and nurturance of children, youth and families”, in accordance with Territorial By-Laws. The position is responsible to oversee and monitor the daily management and administration of individual and group claims for members of the M’Chigeeng First Nation, on and off the First Nation. The Jordan’s Principle, Case Manager functions within legislative requirements, regulations, policies and procedures of the M’Chigeeng First Nation. The Jordan’s Principle, Case Manager will function and participate in the effective and efficient implementation of goals, objectives, vision and strategic planning of the First Nation including development and evaluation while building capacity for sustaining an integrated community-based model of service delivery for the M’Chigeeng First Nation. Essential Functions Ensure all M’Chigeeng First Nation protocols and Bylaws are adhered to and program activities are conducted in accordance to recommendations and policies as set by Chief & Council. Will be current on all Child Welfare matters as required to act as an authorized Representative of M’Chigeeng First Nation and to act as an advocate and lobby for prevention and intervention solutions to issues directly affecting band membership involved in prevention and child welfare services. Incorporate and promote Anishnabek cultural values, beliefs and practices and Anishinabemowin into program delivery. In collaboration with the Program Supervisor – Jordan’s Principle Program participate and collaborate in the development of the annual service and financial plans to ensure that all aspects of the program are being managed and identified goals and objectives are being achieved. In collaboration with the Program Supervisor – Jordan’s Principle Program ensure that service coordination and service flow processes are completed for individual and group claims is completed based on Jordan’s Principle program, policy and procedures. Provide assistance in the development of Orientation and Public Relations documentation and presentations to promote the Jordan’s Principle program. Ensure that children, youth and families involved in the program are processed through intake and assessment, obtain informed consent, collect children, youth and family background/case history in order to develop individual and group claims. Work with children, youth, families and appropriate workers to assess situations, identify solutions and safety plans when required. Practice strict confidentiality, privacy, ethical and non-bias approaches. Engage in regular liaison with Family Resource Team staff, other related programs and/or departments within the Community and external agencies. Ensure ongoing case management, referral and access to counselling services and quality of service is provided to children, youth and families by monitoring all service providers involved children, youth and families based on approved individual and group claims. Input individual and group claim, service and financial documentation into the case management software system on a regular and consistent basis. Respond to requests for information, case consultations, community public relations requests and documentation in relation to the program. Receive and make referrals to services and programs for children, youth and families when required. Will take an active role and participate in interdepartmental strategic planning activities by assisting in the formulation of annual program goals and objectives for the Jordan’s Principle program and family resources program. Participate in the monitoring of policies and procedures, protocols that are specific to the program’s integrated service delivery model and provide recommendations for enhanced and or new policies. Participate in local and regional initiatives whose mandates relate to the identified local community issues. Planning & Development Ensure familiarization with the First Nations Child and Family Services, Jordan’s Principle, Guide for individual and group claims for the Ontario Region. Complete individual assessments in collaboration with children, youth and families to define their service and financial needs based on service and financial criteria of the Jordan’s Principle program. Develop, review and evaluate approved individual and group claims that are involved in the Jordan’s Principle program to ensure that the needs of children, youth and families are being completed. Reviews and monitors individual and group claims for Jordan’s Principle to ensure that financial plans are in line with approved individual and group claims. When required coordinate and plan wrap around services with external services that are needed for individual claims for children and youth based on approved individual claims. In collaboration with the Program Supervisor – Jordan’s Principle program identify professional development and training needs of the case managers and co-develop training plans based on department needs. In collaboration with members of the Team, develop a list of Community Resources for children, youth and families that are accessible both on and off the First Nation. Work with community resources and partners to create a coordinated comprehensive community plan for establishing an environment that supports the maintenance of healthy lifestyle changes; to enable active involvement and participation. Coordinate interdepartmental strategic planning activities for development of a service delivery process to complement the financial management of program needs. Assists and participates in Community events both on and off the First Nation when required and needed. Efficient utilization of caseworks case management software for the program. Financial & Reporting In collaboration with the Program Supervisor – Jordan’s Principle program monitor the annual financial plans for the program, individual and group approved financial claims for children and youth involved in the program. As a member of the team, review, prepare and identify current and future annual budget requirements for the program and ensure maintenance in the levels of funding for program sustainability. Monitor and ensure compliance with funding agencies; and ensure preparation and timely submission of narrative, statistical and financial reports when required and needed to the Jordan’s Principle – Program Supervisor. Review financial reports monthly from Central Finance and prepare a financial analysis and planning for the program in accordance with the approved budgets. QUALIFICATIONS & REQUIREMENTS Preferred Bachelor of Social Work Degree and/or Human Services from an accredited university with 4-years experience in child welfare or social services sector. Registered member in good standing with recognized educational institution or professional association. Minimum Post-Secondary Diploma in Social Services or related field with 2 years direct work experience in child welfare or social services sector. Working knowledge of community resources and development. Extensive knowledge of the Ontario, Child and Youth Family Services Act and other relevant regulatory and legal requirements. Extensive knowledge and understanding of child welfare systems. Proven strong leadership with managerial skills and experience. Strong decision-making and problem-solving skills. Extensive knowledge of the First Nation governance matters and protocols. Strong understanding of First Nations Child & Family matters and interests. Excellent interpersonal and communication skills; combined with the ability to negotiate positive results while managing positive relationships. Other Knowledge Skills & Abilities Maintains and promotes strict confidentiality. Knowledge of community and external resources. Proficient computer skills. Excellent change management and relationship-building (partnering & networking) skills. Well organized with ability to multi-task, work well under pressure, and to prioritize work. Valid Class “G” Drivers License with personal and reliable transportation. Knowledge of First Nation issues, culture, traditions, customs and practices. Fluency in Anishinabemowin or a willingness to learn. Vulnerable Sector Screening (VSS) required (Current 30 days, original or certified copy). CRC/VSS Rationale Criminal Reference Check (CRC)

Rationale : M’Chigeeng First Nation is in a position of trust to its band members and is committed to providing a safe and secure work environment. Applicants must have record clear and/or dated of convictions relating to fraud, drugs, assault and theft. The CRC must be current (30 days) and must be an Original. CRC/VSS Rationale:

M’Chigeeng First Nation and its agents are in a position of trust in services to band member children and/or vulnerable adults, so a safe and secure working environment is mandatory. Applicants must provide a clear VSS Certificate and the CRC must have a record clear and/or dated of any convictions relating to alcohol, drugs, assault, violence and theft. The CRC and VSS must be current (30 days) and must be an Original. Interested applicants must submit cover letter, resume, and three (3) current work related references (2 work-related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to: Application Due Date:

March 25th, 2025 Jordan's Principle Case Manager c/o Human Resources M'Chigeeng FN, P.O. Box 333 M'Chigeeng, ON P0P 1G0 (Fax ) INCOMPLETE

applications will not be considered. Preference will be given to Anishinabek people. For Job Description, please contact Human Resources

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Senior Legal Case Manager

50000 Kuala Lumpur, Kuala Lumpur MYR6000 - MYR9000 month EMAPTA

Posted today

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Job Description

Permanent

Shape High-Stakes Litigation from Behind the Scenes

This is your opportunity to play a key role in high-profile cases worldwide-managing expert evidence, coordinating legal strategy, and sharpening your case management skills. Take your legal career to the next level and make your mark, globally.

Job Description

As a Senior Legal Case Manager , you will oversee the expert witness process from sourcing to final report, ensuring seamless coordination between legal teams and experts. You'll play a critical role in maintaining communication, meeting court-admissibility standards, and resolving challenges to support high-impact litigation with speed, precision, and professionalism.

Job Overview

Employment type: Full-time

Shift: Monday to Friday, 06:00 AM - 03:00 PM

Work setup: Permanent Work From Home

Exciting Perks Await!

Permanent work from home arrangement
Day shift schedule
Fixed weekends off
Government benefits
Eight (8) days annual leave
Career growth opportunities
Diverse and supportive work environment
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

The Qualifications We Seek

At least 5 years of relevant experience
Background in law or experience in a law firm
Experience in customer service or corporate client relationship management
Bachelor's degree required; Law degree preferred
Preferably a Lawyer or Senior Paralegal
Excellent verbal and written communication skills
Familiar with office management and operations
Proficient in MS Office and legal document management
Strong critical thinking and problem-solving abilities
Exceptional organizational and time-management skills
Adaptable and thrives in dynamic environments
Proven collaboration and support capabilities
Keen attention to detail
Strong work ethic and professionalism
Able to perform well under pressure
Team-oriented mindset

Your Daily Tasks

Provide administrative support to the onshore team to ensure efficient identification and appointment of expert witnesses
Collaborate with a dynamic and passionate team to drive success in the legal field
Serve as the primary liaison between clients and expert witnesses throughout legal proceedings
Facilitate seamless communication between experts and legal teams to ensure smooth case handling
Coordinate with the research team to identify and appoint the most qualified expert witnesses for specific cases
Work closely with the quality assurance team to ensure expert reports meet court-admissibility standards
Address and resolve challenges during the expert report-writing process

About the Client

Our client, ExpertsDirect Pty Ltd, is a pioneer in expert witness services, connecting over 2,100 legal firms globally with a vetted panel of more than 10,000 expert witnesses . Founded by legal professionals, the company is driven by a commitment to excellence in litigation support, expert sourcing, case management, and court-admissible report quality. With operations spanning Australia and Singapore, ExpertsDirect Pty Ltd helps law firms build stronger, more defensible cases with confidence and efficiency.

Who are we?

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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Case Manager - Mandarin and Cantonese

Kuala Lumpur, Kuala Lumpur Scicom MSC Berhad

Posted 1 day ago

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Job Description

1 day ago Be among the first 25 applicants

Scicom, incorporated in 1997 and listed as a Public Listed Company in 2005 on Bursa Malaysia, is a global provider of outsourced solutions to various sectors including multinationals, SMBs, and Governments. We operate from four centers in Kuala Lumpur and Colombo, supported by our Scicom Private Cloud. Our services include integrated BPO, Contact Center solutions, Education, e-Commerce, e-Government, and Digital Marketing, with a specialization in multi-lingual, premium level Customer Experience solutions. Our diverse team serves clients in more than 40 languages, managing millions of customer interactions annually.

Role Description

The Case Manager will be responsible for managing complex customer escalations, including legal

threats, consumer council cases, and executive-level complaints for the Greater Asia Pacific region. Acts

as the central point of coordination between internal teams, legal advisors, and stakeholders to ensure

timely, fair, and compliant resolution.

Key Responsibilities:

• Handle high-priority escalations (e.g., legal, regulatory, and executive-level)

• Liaise with internal teams, legal counsel, compliance teams as needed

• Conduct thorough case reviews, and provide clear, documented root causes and outcomes

• Ensure adherence to company policies, legal standards, and service commitments

• Prepare reports and insights on escalation trends

Key Skills / Requirements:

• Degree or higher qualifications

• Proficient in both spoken and written English, Cantonese and Mandarin

• Strong verbal / written communication and negotiation skills

• Background in escalation management & service recovery experiences, preferred

• High attention to detail

• Ability to manage multiple sensitive and complex cases

• Effectively collaborates across teams to resolve complex issues

• Dynamic, highly motivated, and result oriented team player with good interpersonal skills.

• A high degree of integrity and professionalism with leadership traits

• Ability to work in a challenging environment with good initiative and able to work

independently.

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries Outsourcing and Offshoring Consulting

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Case Manager - Mandarin and Cantonese

Kuala Lumpur, Kuala Lumpur Scicom MSC Berhad

Posted today

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Job Description

1 day ago Be among the first 25 applicants Scicom, incorporated in 1997 and listed as a Public Listed Company in 2005 on Bursa Malaysia, is a global provider of outsourced solutions to various sectors including multinationals, SMBs, and Governments. We operate from four centers in Kuala Lumpur and Colombo, supported by our Scicom Private Cloud. Our services include integrated BPO, Contact Center solutions, Education, e-Commerce, e-Government, and Digital Marketing, with a specialization in multi-lingual, premium level Customer Experience solutions. Our diverse team serves clients in more than 40 languages, managing millions of customer interactions annually. Role Description The Case Manager will be responsible for managing complex customer escalations, including legal threats, consumer council cases, and executive-level complaints for the Greater Asia Pacific region. Acts as the central point of coordination between internal teams, legal advisors, and stakeholders to ensure timely, fair, and compliant resolution. Key Responsibilities: • Handle high-priority escalations (e.g., legal, regulatory, and executive-level) • Liaise with internal teams, legal counsel, compliance teams as needed • Conduct thorough case reviews, and provide clear, documented root causes and outcomes • Ensure adherence to company policies, legal standards, and service commitments • Prepare reports and insights on escalation trends Key Skills / Requirements: • Degree or higher qualifications • Proficient in both spoken and written English, Cantonese and Mandarin • Strong verbal / written communication and negotiation skills • Background in escalation management & service recovery experiences, preferred • High attention to detail • Ability to manage multiple sensitive and complex cases • Effectively collaborates across teams to resolve complex issues • Dynamic, highly motivated, and result oriented team player with good interpersonal skills. • A high degree of integrity and professionalism with leadership traits • Ability to work in a challenging environment with good initiative and able to work independently. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Patient Care Coordinator (Malaysia)

Kuala Lumpur, Kuala Lumpur Axios International

Posted 3 days ago

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Job Description

Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

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Physician Case Manager (General Practitioner)_Malaysia_Part Time Remote Working

Teladoc Health Asia

Posted today

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Job Description

3 days ago Be among the first 25 applicants

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Teladoc Health is the world’s only integrated virtual care system for delivering, enabling and empowering whole-person healthcare – from wellness and prevention to acute care and further complex healthcare needs. We are committed to a culture that embraces individuality while also accelerating the adoption of virtual care, making high-quality healthcare a reality, with our global coverage spanning across 150+ countries.

The Physician Case Manager (PCM) plays a vital role in remotely coordinating and managing the medical care of patients. This position requires utilizing telecommunication technology to provide virtual consultations, collaborate with healthcare teams and ensure seamless delivery of patient-centered care. The Physician Case Manager serves as a liaison between patients, providers and other stakeholders, ensuring effective communication, care coordination and optimal health outcome.

Role and Responsibilities:

Manage and follow up cases referred by Teladoc Health.
Serve as the primary point of contact for patients, healthcare providers and other involved parties, ensuring effective communication and coordination.
Call patients and collect full medical records from them. Whilst conduct understand their medical status and enquiries.
Conduct comprehensive assessments of patients’ medical conditions, symptoms and treatment history and other medical records/documents as required to be reviewed by Medical Experts.
Collaborate with patients to develop personalized care plans, considering their unique needs, preferences and available resources.
Complete clinical case summaries with company’s standard. Explain Expert’s Opinion Report to the patient.
Continuously monitor and evaluate patients’ progress, adjusting care plans as necessary and providing appropriate medical guidance and education.
Fulfil the above task requirements with standard turnaround time per flow.
Cooperate with Medical Director and Care Coordinators in quality and service improvement initiatives.
Deliver remote advisory service as requested and committed by Teladoc Health, including but not limited to Expert Medical Opinion (EMO), Health Advisory, Chronic Disease Care, Coaching/Education and Referral.

Skill Requirements/Preferences:

Professional Experience:

Required:

Medical degree from an accredited university/institution
Registered with an active medical license with Malaysian Medical Council (MMC)
Graduate Diploma of Family Medicine or any other relevant specialty

Languages:

Computer Skills:

Proficiency in utilizing telecommunication technology and telemedicine platforms for virtual patient consultations.

Others:

Excellent communication and interpersonal skills to establish rapport with patients and effectively collaborate with remote healthcare teams.
Commitment to staying updated and telemedicine advancements, industry standards and professional development opportunities.

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Part-time

Job function

Job function Consulting
Industries Hospitals and Health Care

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Physician Case Manager (General Practitioner)_Malaysia_Part Time Remote Working

George Town Teladoc Health Asia

Posted today

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Job Description

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Teladoc Health is the world’s only integrated virtual care system for delivering, enabling and empowering whole-person healthcare – from wellness and prevention to acute care and further complex healthcare needs. We are committed to a culture that embraces individuality while also accelerating the adoption of virtual care, making high-quality healthcare a reality, with our global coverage spanning across 150+ countries. The Physician Case Manager (PCM) plays a vital role in remotely coordinating and managing the medical care of patients. This position requires utilizing telecommunication technology to provide virtual consultations, collaborate with healthcare teams and ensure seamless delivery of patient-centered care. The Physician Case Manager serves as a liaison between patients, providers and other stakeholders, ensuring effective communication, care coordination and optimal health outcome. Role and Responsibilities: Manage and follow up cases referred by Teladoc Health. Serve as the primary point of contact for patients, healthcare providers and other involved parties, ensuring effective communication and coordination. Call patients and collect full medical records from them. Whilst conduct understand their medical status and enquiries. Conduct comprehensive assessments of patients’ medical conditions, symptoms and treatment history and other medical records/documents as required to be reviewed by Medical Experts. Collaborate with patients to develop personalized care plans, considering their unique needs, preferences and available resources. Complete clinical case summaries with company’s standard. Explain Expert’s Opinion Report to the patient. Continuously monitor and evaluate patients’ progress, adjusting care plans as necessary and providing appropriate medical guidance and education. Fulfil the above task requirements with standard turnaround time per flow. Cooperate with Medical Director and Care Coordinators in quality and service improvement initiatives. Deliver remote advisory service as requested and committed by Teladoc Health, including but not limited to Expert Medical Opinion (EMO), Health Advisory, Chronic Disease Care, Coaching/Education and Referral. Skill Requirements/Preferences: Professional Experience: Required: Medical degree from an accredited university/institution Registered with an active medical license with Malaysian Medical Council (MMC) Graduate Diploma of Family Medicine or any other relevant specialty Languages: Computer Skills: Proficiency in utilizing telecommunication technology and telemedicine platforms for virtual patient consultations. Others: Excellent communication and interpersonal skills to establish rapport with patients and effectively collaborate with remote healthcare teams. Commitment to staying updated and telemedicine advancements, industry standards and professional development opportunities. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Part-time Job function

Job function Consulting Industries Hospitals and Health Care Referrals increase your chances of interviewing at Teladoc Health Asia by 2x Sign in to set job alerts for “General Practitioner” roles.

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Customer Care Coordinator

OnTheList

Posted 11 days ago

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Job Description

Join to apply for the Customer Care Coordinator role at OnTheList

1 day ago Be among the first 25 applicants

Join to apply for the Customer Care Coordinator role at OnTheList

Direct message the job poster from OnTheList

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asia’s first members-only flash sales concept. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members.

Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

Customer Care Coordinator

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

WHAT WE WILL TRUST YOU WITH

Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email)
Offer exceptional & courteous services to our members and provide support to our regional markets
Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
Liaise with all brand partners for after sales support
Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
Liaise with internal teams for online return & exchange procedures
Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
Support ad-hoc projects as assigned

WHAT IT TAKES

Degree holder with relevant discipline
Customer-oriented mindset with good telephone and written communication manner
Highly-proficient in spoken and written English and Chinese (Cantonese & Mandarin)
Well-organized, detail-minded, self-motivated, high responsibility
Excellent MS Excel, Word and PowerPoint skills essential

Seniority level

Seniority level Entry level

Employment type

Employment type Contract

Job function

Job function Customer Service
Industries Retail Apparel and Fashion

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CUSTOMER CARE COORDINATOR (12 MONTHS CONTRACT)

Shah Alam, Selangor SGS

Posted 13 days ago

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Job Description

CUSTOMER CARE COORDINATOR (12 MONTHS CONTRACT)

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Data entry for samples registration. Prepares and distributes samples.
Monitor flow for incoming samples for registration.
Ensure all activities comply with ISO 17025, SAMM policy, laboratory’s QA/QC system, and SGS GCSC requirements.
Sample registration and monitoring of sample registration flow from receiving to distribution.
Assist in coordinating daily operations, including record keeping and maintaining administrative records.
Follow up on samples during absences.
Maintain necessary records as required by supervisors and ensure good administrative practices.
Adhere to SGS Health, Safety, and Environment (HSE) policies by practicing good safety behavior and following standards and processes to ensure compliance.
Perform any other responsibilities assigned by your reporting manager or senior management.

Minimum Requirements:

Minimum SPM qualification from any field.
Diploma or Degree from a recognized university or college is an advantage.
Able to work independently with minimal supervision.

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Physician Case Manager (General Practitioner)_Malaysia_Part Time Remote Working

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Physician Case Manager (General Practitioner)_Malaysia_Part Time Remote Working

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Customer Care Coordinator

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CUSTOMER CARE COORDINATOR (12 MONTHS CONTRACT)

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