What Jobs are available for Career Opportunities in Malaysia?

To manage and follow up on incoming delivery, storage, handling, issuance, packing and outgoing shipment to the user / customer timely. Job Responsible: Handle the store activities including: – Receiving of items delivered. – Issuing / Shipment of items to the requestor/customer – Proper storage and segregation of inventory of received items by location – Inventory cycle count and deterioration check. – Trigger on zero stock level items as at when required – Batching, packing and verification of incoming and outgoing items – Preparation of necessary documentation and recording. – Monitoring of storage environment, Freezer and chemical handling – Maintain data integrity through real time data entry, cycle count or verification. Carry out the operations per the defined procedure in the specification or instructions as given. Attend the necessary training and certification when required. Escalation and trigging for any abnormalities seen to the superior for immediate attention Comply to the area and company’s regulation as defined. Follow all environmental procedure is carrying out daily activities Hilite to superior any activities in the company that may be contrary to the environment policy. Job Qualification: Able to use computer and familiar with MS Office – Words/Excel/Powerpoint Able to read, write and converse in English and Bahasa Malaysia Have knowledge of filing management Good at numbers and simple calculations Have good interpersonal skill Employment Type – Full Time

#J-18808-Ljbffr

Job Responsibilities

Ensure product conformance to the quality requirements of the company and customers. Determine the adequacy of inspection gates, frequency, sample size, and methods. Review and approve all 8D reports to provide effective feedback for corrective actions and improvements. Participate in the mandatory quality improvement team. Monitor and control conformance to specifications within the tolerance limits of the original specifications. Update and review quality specifications and feedback on changes for internal and external purposes. Interface with customers regarding feedback and complaints related to quality issues and coordinate with internal teams to investigate and communicate action plans. Ensure all qualifications, evaluations, and characterizations requested by customers meet all requirements. Verify that corrective actions are implemented as committed. Ensure new product/process evaluations and qualifications meet customer requirements. Identify appropriate statistical tools to be used within the organization. Monitor process/equipment capability and provide constructive feedback to operations. Ensure all activities comply with legal requirements and company objectives regarding environment and quality. Highlight any activities contrary to the environment and quality policy to superiors. Create awareness and ensure subordinates are properly trained to carry out activities impacting environment and quality. Monitor particle, temperature, and RH levels according to specified requirements. Job Requirements

Possess at least a Diploma, Bachelor's Degree, or higher in Engineering, Science, or Technology. Minimum of 3 years' experience in a related field or wire bonding/die attach/FOL, EOL/PCBA/process engineering. Preferably Mandarin-speaking, as the role involves dealing with Chinese customers. Proficient in data analysis, calculations, and statistical tools. Ability to present to large groups of employees. Skilled in MS PowerPoint, Word, Excel, and statistical analysis. Extensive knowledge of industry practices. Willing to work in Bayan Lepas, Penang.

#J-18808-Ljbffr

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (English speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities:**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls either for the US or Singapore market.
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Qualifications:**
+ Fluent in English (verbal and written) with strong interpersonal skills.
+ Minimum 1 year of customer service experience.
+ Assertiveness to handle difficult conversations.
+ Excellent negotiation, influencing and resourcefulness skills.
+ Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.
+ Demonstrate personal excellence by remaining positive in difficult situations.
+ Display a passion to serve by delivering outstanding service in every interaction with our customers.
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools.
+ Ability to work on a 24/7 rotating roster.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

Oversee the financial operations and accounting functions of the company Ensure compliance with financial reporting standards and regulations, including Bursa Malaysia listing requirements Lead the financial reporting process, including the preparation of annual reports, quarterly financial statements and other regulatory filings Manage budgeting, forecasting, product pricing computation and financial analysis to support strategic decision-making Provide financial insights and analysis to senior management and the board of directors Lead the finance and corporate planning teams and ensure accurate and timely financial reporting Develop and implement internal controls and financial policies to safeguard company assets Manage relationship with external auditors, tax authorities and regulatory bodies Oversee investor relations and communicate financial performance to shareholders and analysts Stay updated on changes in accounting standards, tax laws and regulatory requirements Job Requirements: Bachelor’s Degree in Accounting, Finance or related field Professional qualification such as ACCA, CIMA, CPA Minimum of 5 years of experience in financial management, preferably in the public listed company and semiconductor industry Strong knowledge of financial reporting standards and relevant statutory requirements in Malaysia, ie., Companies Act, Inland Revenue requirements, Bursa Malaysia listing requirements, Code of Corporate Governance etc. Experience in budgeting, forecasting, product pricing computation, quotation preparation and financial analysis Good networking with analysts, investors, external auditors, banks and other financial professionals in the industry Familiar in financial and analytical software Excellent communication and leadership skills Ability to work in a fast-paced and dynamic environment Knowledge of the semiconductor industry and its financial challenges and opportunities in Malaysia Apply

Full Name * Ttile * Address * City * Country * Phone number * Email: * Job Title * Upload Resume Here * Browse. Message This field should be left blank For more information kindly contact HR Personnel: Name: Ms Shirin Tan Direct Line: Email: #J-18808-Ljbffr

Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy. Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world’s oil. We do it in the safest, most affordable, and most sustainable way. And we continuously strive to reduce emissions, in line with our emission ZEROTM program. As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do. Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities. We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come. We are Energy. Committed. #OGJS JOIN US! This posting has the objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future

Lead Buyer

as soon as a new vacancy opens! You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below,

APPLY NOW! ROLE The Lead Buyer role is key for the success of our FPSO business. You are leading all commercial and contractual negotiations to purchase our main strategic packages. You excel in stakeholder management and involve as needed key stakeholders of the Company. The main strategic packages are highly technical complex state of the art equipment of high value (5 – 80 Million USD), schedule critical and to be purchased mostly in a seller’s market. The Lead Buyer is responsible to implement the procurement strategy defined by our Strategic Sourcing Team. You will set the tactics to run the RFQ process, negotiate and purchase equipment in line with budget, schedule and technical project requirements. You ensure a smooth handover of the Purchase Order to the Package Manager. He/she provides support to manage contractual and commercial deviations during PO execution and up to PO close-out. RESPONSIBILITIES As a lead buyer, you are to: Align with Category Managers on the package procurement strategy in the WIN phase of a project. Lead the negotiations with key suppliers for the main strategic packages. Ensure proper communication with internal/external stakeholders to ensure all parties are promptly informed. Provide a clear Commercial Bid Evaluation and a Recommendation for Purchase. Provide support and guidance as needed to team members; mentoring staff as needed. Ensure previous lessons learnt are incorporated and promote continuous improvement by sharing new lessons learnt with relevant disciplines. The measure of your effectiveness in this will be: Timely and accurate issuance of deliverables. In order to

lead the tendering process in a fair manner and identify bidders that will best meet our technical requirements, budget and schedule constraints , you are to: Understand the commercial/contractual requirements of the equipment/service to be purchased and set the strategy of the RFQ together with the relevant disciplines (i.e., Engineering, Category management, Legal & contract…). Ensure that vendor qualification process is performed as per VQR process. Issue request for quotation, expedite and collect offers from bidders. Analyze the offers and identify areas for commercial or contractual clarifications in order to facilitate discussion with bidders and get offers aligned and in line with Company requirements. Develop recommendations for the bidder selection based on the input from the relevant disciplines and on the assessment of offered costs, technical requirements and delivery time in accordance with Company Ethics and Compliance rules (e.g., competition rules …). Fully document the tendering process (i.e., commercial bid evaluation, recommendation to purchase …). Ensure that the tactical management of the procurement process (from RFQ preparation till recommendation to purchase) is conducted appropriately and in full compliance with Company working procedures. The measure of your effectiveness in this will be: Number of requests for quotation processed as per plan. Number of Purchase Orders issued as per plan. Total time of the full procurement process. Demonstrated quality of deliverables (i.e., commercial bid evaluation, recommendations to purchase). In order

to lead successful contractual and commercial negotiations with vendors , you are to: Set up package strategy with close coordination of Category Manager to lead commercial negotiations, using any possible leverage to achieve your targets and obtain competitive pricing. Perform financial/commercial analysis (market intelligence, cost breakdown structure, benchmark…) of the current scenarios, identify risks and opportunities and recommend options that can drive the final decision to purchase. Conduct internal contract check points all along the purchase order execution to ensure contractual protections are in place and to minimize contractual/financial risks. Be responsible for managing any claims with Vendors and develop appropriate settlement plan. The measure of your effectiveness in this will be: Clear and accurate financial/commercial analysis provided to internal stakeholders. In order

to contribute to the effectiveness of the global Supply Chain , you are to: Get familiarized with deliverables provided by Strategic Sourcing and apply them at best (Group Framework Agreements (GFA), Approved Vendor Lists, benchmark, market analysis …). Escalate issues with strategic vendors and promote areas for improvement to Group Supply Chain. Support package manager and/or operations buyer, Category Managers to enable him/her to perform the overall vendor rating. The measure of your effectiveness in this will be: Knowledge of existing GFA prior to the win phase. Ability to provide accurate feedback about Strategic Vendors. Knowledge of your market (vendors, innovations, trends). REQUIREMENTS 10+ years of experience in procurement of technical complex/high value packages for EPCI projects in the Oil & Gas industry, preferably in FPSO sector. Extensive market knowledge of suppliers in the Offshore Oil & Gas business. Advanced commercial and contractual negotiation skills. Resilient, used to meet high expectations on quality and deadlines. Great team player, strong and humble leader, fast learner, eager to develop and grow in our Company. Ability to manage internal & external key stakeholders and to communicate effectively across all levels of the organization. Ability to mentor other Package Buyers by sharing knowledge and experience and facilitate discipline knowledge between the various functions. WHAT WE OFFER We offer you a job with a high level of diverse tasks and responsibilities in an international company that highly values the development of its employees, quality and safety. In addition, we offer you a competitive salary package and challenging opportunities for growth. GENERAL INFORMATION SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at

. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities. SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#J-18808-Ljbffr

Overview

Join to apply for the

Customer Care Professional (English speaker) - Future Opportunities

role at

American Express . American Express invites you to share your resume so you can be considered for future

Customer Care Professional (English speaker)

opportunities in the Kuala Lumpur office. Areas of opportunities

Communication Techniques Time management Emotional Maturity Adaptability Going the extra mile Responsibilities

Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls either for the US or Singapore market. Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express. Assess our customers’ needs and suggest/promote alternative products or services. Meet and exceed quality goals, compliance regulations and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, customer’s change of details, change of address and travel notifications. Re-prioritize and adapt to an ever-changing environment. Qualifications

Fluent in English (verbal and written) with strong interpersonal skills. Minimum 1 year of customer service experience. Assertiveness to handle difficult conversations. Excellent negotiation, influencing and resourcefulness skills. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. Demonstrate personal excellence by remaining positive in difficult situations. Display a passion to serve by delivering outstanding service in every interaction with our customers. The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools. Ability to work on a 24/7 rotating roster. Benefits

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business needs Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority level

Entry level Employment type

Full-time Job function

Other

#J-18808-Ljbffr

Be proactive - Lead Buyer opportunities in KL

SBM Offshore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Be proactive - Lead Buyer opportunities in KL

role at

SBM Offshore Be proactive - Lead Buyer opportunities in KL

SBM Offshore Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Be among the first 25 applicants Join to apply for the

Be proactive - Lead Buyer opportunities in KL

role at

SBM Offshore Get AI-powered advice on this job and more exclusive features. Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.

Nearly 5,000 SBMers globally are proud to design, build and operate floating facilities that produce more than 1% of the world’s oil. We do it in the safest, most affordable, and most sustainable way. And we continuously strive to reduce emissions, in line with our emissionZEROTM program.

As a leader in floating technologies for the oil and gas industry, we recognize the significant importance of climate change and the growing need for renewable energy. We invest in products and services that enable the transition towards renewable energy, with a focus on Floating Offshore Wind, Wave Energy, and Carbon Capture and Storage. In addition, we also develop Smart Digital Services to improve and support everything we do.

Oceans play a central role in producing the energy of today and of tomorrow. We work together with the world’s leading energy companies to make that happen. We act responsibly and ethically so that communities where we operate benefit from our presence and activities.

We are committed to sharing our experience to deliver safe, sustainable, and affordable energy from the oceans for generations to come.

We are Energy. Committed.

#OGJS

JOIN US!

This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future

Lead Buyer

as soon as a new vacancy opens!

You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!

ROLE

The Lead Buyer role is key for the success of our FPSO business. You are leading all commercial and contractual negotiations to purchase our main strategic packages. You excel in stakeholder management and involves as needed key stakeholders of the Company. The main strategic packages are highly technical complex state of the art equipment of high value (5 – 80 Million USD), schedule critical and to be purchased mostly in a seller’s market. The Lead Buyer is responsible to implement the procurement strategy defined by our Strategic Sourcing Team. You will set the tactics to run the RFQ process, negotiate and purchase equipment in line with budget, schedule and technical project requirements. You ensure a smooth handover of the Purchase Order to the Package Manager. He/she provides support to manage contractual and commercial deviations during PO execution and up to PO close-out.

Responsibilities

As a lead buyer, you are to:

Alignment with Category Managers on the package procurement strategy in the WIN phase of a project. Lead the negotiations with key suppliers for the main strategic packages. Ensure proper communication with internal/external stakeholders to ensure all parties are promptly informed To provide a clear Commercial Bid Evaluation and a Recommendation for Purchase Provide support and guidance as needed to team members; mentoring staff as needed Ensure previous lessons learnt are incorporated and promote continuous improvement by sharing new lessons learnt with relevant disciplines

The measure of your effectiveness in this will be:

Timely and accurate issuance of deliverables

In order to

lead the tendering process in a fair manner and identify bidders that will best meet our technical requirements, budget and schedule constraints , you are to:

Understand the commercial/contractual requirements of the equipment/service to be purchased and set the strategy of the RFQ together with the relevant disciplines (ie: Engineering, Category management, Legal & contract…) Ensure that vendor qualification process is performed as per VQR process. Issue request for quotation, expedite and collect offers from bidders Analyze the offers and identify areas for commercial or contractual clarifications in order to facilitate discussion with bidders and get offers aligned and in line with Company requirements Develop recommendations for the bidder selection based on the input from the relevant disciplines and on the assessment of offered costs, technical requirements and delivery time in accordance with Company Ethics and Compliance rules (eg: competition rules …) Fully document the tendering process (i.e. commercial bid evaluation, recommendation to purchase …) Ensure that the tactical management of the procurement process (from RFQ preparation till recommendation to purchase) is conducted appropriately and in full compliance with Company working procedures.

The measure of your effectiveness in this will be:

Number of requests for quotation processed as per plan Number of Purchase Orders issued as per plan Total time of the full procurement process Demonstrated quality of deliverables (ie: commercial bid evaluation, recommendations to purchase)

In order

to lead successful contractual and commercial negotiations with vendors , you are to:

Set up package strategy with close coordination of Category Manager to lead commercial negotiations, using any possible leverage to achieve your targets and obtain competitive pricing Perform financial/commercial analysis (market intelligence, cost breakdown structure, benchmark…) of the current scenarios, identify risks and opportunities and recommend options that can drive the final decision to purchase Conduct internal contract check points all along the purchase order execution to ensure contractual protections are in place and to minimize contractual /financial risks Be responsible for managing any claims with Vendors and develop appropriate settlement plan

The measure of your effectiveness in this will be:

Clear and accurate financial/commercial analysis provided to internal stakeholders

In order

to contribute to the effectiveness of the global Supply Chain , you are to:

Get familiarized with deliverables provided by Strategic Sourcing and apply them at best (Group Framework Agreements (GFA), Approved Vendor Lists, benchmark, market analysis …) Escalate issues with strategic vendors and promote areas for improvement to Group Supply Chain Support package manager and/or operations buyer, Category Managers to enable him/her to perform the overall vendor rating

The measure of your effectiveness in this will be:

Knowledge of existing GFA prior the win phase Ability to provide accurate feedback about Strategic Vendors Knowledge of your market (vendors, innovations, trends)

Requirements

10+ years of experience in procurement of technical complex/high value packages for EPCI projects in the Oil & Gas industry, preferably in FPSO sector. Extensive market knowledge of suppliers in the Offshore Oil & Gas business. Advanced commercial and contractual negotiation skills. Resilient, used to meet high expectations on quality and deadlines. Great team player, strong and humble leader, fast learner, eager to develop and grow in our Company. Ability to manage internal & external key stakeholders and to communicate effectively across all levels of the organization. Ability to mentor other Package Buyers by sharing knowledge and experience and facilitate discipline knowledge between the various functions.

What We Offer

We offer you a job with a high level of diverse tasks and responsibilities in an international company that highly values the development of its employees, quality and safety. In addition, we offer you a competitive salary package and challenging opportunities for growth.

GENERAL INFORMATION

SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group (“the Company”). For further information, please visit our website at . The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.

SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Purchasing and Supply Chain Industries Oil and Gas Referrals increase your chances of interviewing at SBM Offshore by 2x Get notified about new Lead Buyer jobs in

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**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**