What Jobs are available for Care Supervisor in Malaysia?
Showing 2 Care Supervisor jobs in Malaysia
Carer/Support worker
Klang, Selangor
Merian Wellbeing Aged Care Centre
Posted 2 days ago
Job Viewed
Job Description
Responsibilities
Able to do multiple duties as expected to complete care cycle Effective communication - able to connect and respond to senior clients Senior engagement - respond and engage clients in all daily activities Medication administrations - responsible and accountable to administering medication to clients Light housekeeping - bed making, disinfecting, washing and cleaning after meals Personal care - showering, toileting when required, feeding, dressing, oral care Socialising - activities and outing Reporting and documentation Support clients in selected activities Liaise with other staff and management of facility Applications questions
Which of the following types of qualifications do you have? Which of the following languages are you fluent in?
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Able to do multiple duties as expected to complete care cycle Effective communication - able to connect and respond to senior clients Senior engagement - respond and engage clients in all daily activities Medication administrations - responsible and accountable to administering medication to clients Light housekeeping - bed making, disinfecting, washing and cleaning after meals Personal care - showering, toileting when required, feeding, dressing, oral care Socialising - activities and outing Reporting and documentation Support clients in selected activities Liaise with other staff and management of facility Applications questions
Which of the following types of qualifications do you have? Which of the following languages are you fluent in?
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Senior Associate, Customer Support - Foreign Worker Segment
Kuala Lumpur, Kuala Lumpur
TNG Digital
Posted 16 days ago
Job Viewed
Job Description
Overview
TNG Digital WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia The incumbent will be based at our Walk-in Centre, supporting customer onboarding and handling complex inquiries related to financial products, services, and technical issues. This role requires providing in-person assistance, while ensuring a high standard of service delivery and compliance with regulatory requirements. The ideal candidate will be responsible for resolving customer concerns efficiently and delivering exceptional face-to-face customer experience. Job Responsibilities
Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support. Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance. Utilize in-depth knowledge of the fintech industry, including regulations, compliance requirements, financial processes, investment products, and technological platforms, to address customer inquiries effectively. Demonstrate expertise in fraud detection and prevention to identify and analyze suspicious transactions and guide customers in protecting themselves against fraudulent activities. Assist customers in navigating fintech platforms, software applications, and online banking systems, troubleshooting technical issues, and providing guidance on utilizing digital interfaces. Educate customers on complex financial processes, technologies, and investment strategies in a clear and understandable manner. Collaborate with cross-functional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes. Analyze customer data, transactional data, and other relevant information to identify trends, patterns, and insights that can enhance products, services, and customer experiences. Update and maintain comprehensive records of customer interactions and inquiries in the CRM system for future reference and tracking purposes. Requirements
Proficiency in
Hindi or Tagalog or Indonesian . Comfortable working on
weekends and public holidays
(with rest days on Monday and one additional weekday). Open to foreign nationals with valid long-term spouse visas (i.e. married to Malaysian citizens). Minimum higher secondary education, or Diploma, or 2–3 years in frontline customer service (experience in walk-in centres or supporting migrant users is a plus). Familiarity with eWallets, mobile apps, or fintech platforms. Proficient in using tablets/smartphones for customer onboarding and support. Strong understanding of financial services, including remittance processes. Knowledge of AML, KYC, data privacy, and fraud prevention protocols. Experience with regulatory compliance and financial risk management is an advantage. Excellent interpersonal and communication skills, especially with non-native English/Malay speakers. Patient, empathetic, and solutions-oriented with a customer-first mindset. Strong attention to detail and the ability to prioritize and manage multiple tasks effectively. Able to work independently and escalate issues appropriately. Team-oriented and able to collaborate across departments. Benefits
Unlimited office pantry fruits, snacks and drinks. Mobile and broadband subscription reimbursement. Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits. Additional leave including family leave and paid care leave to care for family members. Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic. Corporate membership discount and many more to explore. Equal Opportunity and Accommodations
Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: Note:
Only shortlisted candidates will be contacted.
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TNG Digital WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia The incumbent will be based at our Walk-in Centre, supporting customer onboarding and handling complex inquiries related to financial products, services, and technical issues. This role requires providing in-person assistance, while ensuring a high standard of service delivery and compliance with regulatory requirements. The ideal candidate will be responsible for resolving customer concerns efficiently and delivering exceptional face-to-face customer experience. Job Responsibilities
Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support. Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance. Utilize in-depth knowledge of the fintech industry, including regulations, compliance requirements, financial processes, investment products, and technological platforms, to address customer inquiries effectively. Demonstrate expertise in fraud detection and prevention to identify and analyze suspicious transactions and guide customers in protecting themselves against fraudulent activities. Assist customers in navigating fintech platforms, software applications, and online banking systems, troubleshooting technical issues, and providing guidance on utilizing digital interfaces. Educate customers on complex financial processes, technologies, and investment strategies in a clear and understandable manner. Collaborate with cross-functional teams, including compliance, risk management, and technology, to ensure adherence to regulatory requirements and continuously improve customer support processes. Analyze customer data, transactional data, and other relevant information to identify trends, patterns, and insights that can enhance products, services, and customer experiences. Update and maintain comprehensive records of customer interactions and inquiries in the CRM system for future reference and tracking purposes. Requirements
Proficiency in
Hindi or Tagalog or Indonesian . Comfortable working on
weekends and public holidays
(with rest days on Monday and one additional weekday). Open to foreign nationals with valid long-term spouse visas (i.e. married to Malaysian citizens). Minimum higher secondary education, or Diploma, or 2–3 years in frontline customer service (experience in walk-in centres or supporting migrant users is a plus). Familiarity with eWallets, mobile apps, or fintech platforms. Proficient in using tablets/smartphones for customer onboarding and support. Strong understanding of financial services, including remittance processes. Knowledge of AML, KYC, data privacy, and fraud prevention protocols. Experience with regulatory compliance and financial risk management is an advantage. Excellent interpersonal and communication skills, especially with non-native English/Malay speakers. Patient, empathetic, and solutions-oriented with a customer-first mindset. Strong attention to detail and the ability to prioritize and manage multiple tasks effectively. Able to work independently and escalate issues appropriately. Team-oriented and able to collaborate across departments. Benefits
Unlimited office pantry fruits, snacks and drinks. Mobile and broadband subscription reimbursement. Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits. Additional leave including family leave and paid care leave to care for family members. Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic. Corporate membership discount and many more to explore. Equal Opportunity and Accommodations
Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: Note:
Only shortlisted candidates will be contacted.
#J-18808-Ljbffr
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