30 Care Supervisor jobs in Malaysia

sector:

sub-sector: Mental Health

type: Temporary

location: South West

Are you a Mental Health Social Worker looking for flexible temporary work?

Sensible Staffing is currently recruiting Mental Health Social Workers to work across a variety of settings, including:
NHS Mental Health Services
Private Hospitals
Local Councils
Community-Based Mental Health Services
Other Specialist Providers

We welcome applications from social workers with experience in at least one of these settings who are eager to expand their skills across different areas of mental health support.

Key Responsibilities:

• Conduct mental health assessments and develop care plans in line with individual needs.
• Work with service users experiencing a range of mental health conditions, supporting their recovery and well-being .
• Collaborate with NHS teams, private healthcare providers, social services, and voluntary organizations .
• Provide safeguarding support and risk management for vulnerable individuals.
• Support hospital discharge planning, crisis intervention, and community reintegration.
• Maintain accurate case records and ensure compliance with relevant legislation.

Requirements:

Degree in Social Work (or equivalent qualification).
Registered with Social Work England (or relevant body) .
Experience in at least one of the following areas: NHS, private hospitals, councils, or community-based mental health services .
Knowledge of relevant legislation (Mental Health Act, Care Act, Mental Capacity Act).
Ability to work independently and as part of a multi-disciplinary team .
A compassionate and proactive approach to supporting individuals with mental health needs.

Why Work with Sensible Staffing?

Competitive pay rates and flexible working arrangements.
Opportunities to gain experience across multiple mental health settings .
Ongoing support from a dedicated recruitment consultant.
Access to exclusive job opportunities across the NHS, private sector, and local authorities.

If you are applying for the first time, please complete all fields below

Already registered with Sensible Staffing? Just enter your name, contact number and email.

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Join to apply for the Customer Care Coordinator role at OnTheList

1 day ago Be among the first 25 applicants

Join to apply for the Customer Care Coordinator role at OnTheList

Direct message the job poster from OnTheList

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asia’s first members-only flash sales concept. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members.

Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

Customer Care Coordinator

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

WHAT WE WILL TRUST YOU WITH

• Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email)
• Offer exceptional & courteous services to our members and provide support to our regional markets
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
• Liaise with all brand partners for after sales support
• Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
• Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
• Liaise with internal teams for online return & exchange procedures
• Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
• Support ad-hoc projects as assigned

WHAT IT TAKES

• Degree holder with relevant discipline
• Customer-oriented mindset with good telephone and written communication manner
• Highly-proficient in spoken and written English and Chinese (Cantonese & Mandarin)
• Well-organized, detail-minded, self-motivated, high responsibility
• Excellent MS Excel, Word and PowerPoint skills essential

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Customer Service
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at OnTheList by 2x

Get notified about new Customer Service Coordinator jobs in Malaysia .

Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract) Customer Service Expert (Remote, Contract)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Work at Home Customer Service Representative (English / Cantonese Bilingual)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Customer Service BI Specialist (Chinese Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Senior Corporate Secretary Executive (Remote, Chinese Proficiency)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Position: Patient Care Coordinator (Kuala Lumpur)

Position Purpose: The Patient Care Coordinator will assist the Patient Care Leader in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administration tasks.

About the Company

A healthcare access company with 20+ years of experience developing sustainable solutions to patient access challenges in emerging markets through Patient Assistance Programs and Patients Support Programs.

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CUSTOMER CARE COORDINATOR (12 MONTHS CONTRACT)

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

• Data entry for samples registration. Prepares and distributes samples.
• Monitor flow for incoming samples for registration.
• Ensure all activities comply with ISO 17025, SAMM policy, laboratory’s QA/QC system, and SGS GCSC requirements.
• Sample registration and monitoring of sample registration flow from receiving to distribution.
• Assist in coordinating daily operations, including record keeping and maintaining administrative records.
• Follow up on samples during absences.
• Maintain necessary records as required by supervisors and ensure good administrative practices.
• Adhere to SGS Health, Safety, and Environment (HSE) policies by practicing good safety behavior and following standards and processes to ensure compliance.
• Perform any other responsibilities assigned by your reporting manager or senior management.

Minimum Requirements:

• Minimum SPM qualification from any field.
• Diploma or Degree from a recognized university or college is an advantage.
• Able to work independently with minimal supervision.

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Overview

The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility. NUHS has been recognized as the #1 Public Healthcare employer for four consecutive years.

Join us as a Palliative Care Coordinator, where you'll guide patients and families through complex healthcare journeys. Your role will involve navigating, educating, data management, and providing compassionate care. You will gain satisfaction from direct patient care and contribute to efficient care coordination across diagnosis, treatment, rehabilitation, follow-up, survivorship, and end-of-life care.

Job Responsibilities A. Direct Care

1. Care Navigation

• Provide personalized informational and emotional support to patients and families to overcome healthcare system barriers, ensuring continuity and quality of palliative care.
• Identify high-risk patients and assist them through their healthcare journey, ensuring access to necessary resources.
• Follow up with patients via phone to facilitate access to the medical team, reducing unnecessary emergency visits and hospital admissions.
• Follow up with patients who defaulted on initial visits to ensure continuity of care.
• Assist patients and families in transitioning across different services and locations.
• Communicate effectively with healthcare professionals to ensure smooth transitions.
• Assess patients' physical, psychosocial, and spiritual needs, address barriers, and initiate appropriate interventions.
• Evaluate patient navigation outcomes.
2. Care Coordination
• Ensure compliance with palliative care pathways and streamline care for inpatients and outpatients.
• Facilitate smooth care transitions and appropriate patient placement, collaborating with community partners such as Palliative Home Care and inpatient hospice services.
• Coordinate referrals to specialists, allied health, and support services.
• Collaborate with internal stakeholders, including oncologists, radiologists, and other specialists, involved in patient care.
• Evaluate outcomes of care pathways.
B. Education
• Educate patients and families about palliative care, symptom management, and available resources.
• Triaging patients to subspecialty care.
• Advise clinic staff on referrals, community care options, and financial counseling estimates.
• Support multidisciplinary team members regarding patient care matters.
C. Data Management
• Compile data, build databases, and conduct annual audits.
• Assist with data analytics and participate in quality improvement projects.
• Collaborate with VDO teams to measure outcomes.
D. Research
• Coordinate palliative care research and quality improvement projects.
• Liaise with research staff and ensure compliance with ethics and data governance policies.
E. Quality Improvement and National Initiatives
• Work with Singapore Hospice Council on national initiatives like guidelines, data sets, surveys, and benchmarking.
• Participate in workgroups or pilot programs led by SHC and MOH.
F. Leadership and Professional Development
• Facilitate quality improvement activities.
• Assist in expanding palliative care services.
• Participate in strategic planning for palliative care.
• Perform other tasks as assigned.
Requirements
• Bachelor's degree in Health Sciences, Nursing, or relevant Allied Health field.
• Experience in a similar setting is preferred.
• Good interpersonal and communication skills, with the ability to work independently and in a team.

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Overview The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility. NUHS has been recognized as the #1 Public Healthcare employer for four consecutive years. Join us as a Palliative Care Coordinator, where you'll guide patients and families through complex healthcare journeys. Your role will involve navigating, educating, data management, and providing compassionate care. You will gain satisfaction from direct patient care and contribute to efficient care coordination across diagnosis, treatment, rehabilitation, follow-up, survivorship, and end-of-life care. Job Responsibilities

A. Direct Care

Care Navigation Provide personalized informational and emotional support to patients and families to overcome healthcare system barriers, ensuring continuity and quality of palliative care. Identify high-risk patients and assist them through their healthcare journey, ensuring access to necessary resources. Follow up with patients via phone to facilitate access to the medical team, reducing unnecessary emergency visits and hospital admissions. Follow up with patients who defaulted on initial visits to ensure continuity of care. Assist patients and families in transitioning across different services and locations. Communicate effectively with healthcare professionals to ensure smooth transitions. Assess patients' physical, psychosocial, and spiritual needs, address barriers, and initiate appropriate interventions. Evaluate patient navigation outcomes. 2. Care Coordination

Ensure compliance with palliative care pathways and streamline care for inpatients and outpatients. Facilitate smooth care transitions and appropriate patient placement, collaborating with community partners such as Palliative Home Care and inpatient hospice services. Coordinate referrals to specialists, allied health, and support services. Collaborate with internal stakeholders, including oncologists, radiologists, and other specialists, involved in patient care. Evaluate outcomes of care pathways. B. Education

Educate patients and families about palliative care, symptom management, and available resources. Triaging patients to subspecialty care. Advise clinic staff on referrals, community care options, and financial counseling estimates. Support multidisciplinary team members regarding patient care matters. C. Data Management

Compile data, build databases, and conduct annual audits. Assist with data analytics and participate in quality improvement projects. Collaborate with VDO teams to measure outcomes. D. Research

Coordinate palliative care research and quality improvement projects. Liaise with research staff and ensure compliance with ethics and data governance policies. E. Quality Improvement and National Initiatives

Work with Singapore Hospice Council on national initiatives like guidelines, data sets, surveys, and benchmarking. Participate in workgroups or pilot programs led by SHC and MOH. F. Leadership and Professional Development

Facilitate quality improvement activities. Assist in expanding palliative care services. Participate in strategic planning for palliative care. Perform other tasks as assigned. Requirements

Bachelor's degree in Health Sciences, Nursing, or relevant Allied Health field. Experience in a similar setting is preferred. Good interpersonal and communication skills, with the ability to work independently and in a team.

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Please refer to the available vacancy below 2 Complete the required information and submit your application 3 Successful applicants will be contacted for hiring process Care Manager (Full-Time)

We’re on the hunt for a dynamic Care Manager ready to be the core of our mission! You will play a pivotal role, assessing client’s care needs to create personalised CARE Plans while managing our caregivers and nurses as they support clients. Get ready to ignite growth for our Care packages, master best practices, and help your team to deliver compassionate service every day. If you’re a proactive go-getter with sharp judgment, ready to confidently tackle challenges, welcome to join us!

What We Offer You:

• Competitive Monthly Salary: Kickstart your journey from RM 3,000, reflecting your expertise and commitment!
• Conducive Working Space: Step into a supportive, positive, and vibrant environment designed for your ultimate success.
• Excellent Benefits: Enjoy peace of mind with comprehensive medical insurance, plus attractive allowances and incentives that truly reward your passion and hard work.
• Flexible Work Plan: We believe in your well-being, offering a flexible work arrangement that empowers you to thrive.

Here’s what you’ll do:

• Championing exceptional care by overseeing the entire Care delivery process, ensuring clients receive top-tier, compassionate service.
• Connect actively with clients to secure deals, power sales, and cultivate lasting client relationships.
• Lead and mentor caregivers and nurses, making thoughtful assignments for each case, and warmly onboard new talent.
• Confidently handle all invoicing and quotations, ensuring transparent and timely financial updates for the At-Home Care Division Lead.
• Facilitate smooth scheduling of appointments and concierge services.
• Collaborate closely with the medical team to create and dynamically adapt individualised CARE Plans according to the client’s needs.
• Wear your strategic cap and participate in weekly At-Home Care meetings, sharing vital insights.
• Keep our system buzzing with accurate daily case reporting, ensuring transparent communication and team alignment.
• Be the leader of compassionate senior care!

Roles and Responsibilities

Care Coordination and Service Quality:

• Champion Care Delivery: Supervise the end-to-end care process, ensuring clients receive consistent, high-quality support tailored to their needs.
• Care Plan Management: Collaborate with the medical team to develop, adapt, and update personalised CARE plans that beautifully evolve with clients’ health conditions.
• Client Support Delivery: Be the go-to for stress-free experience, providing seamless assistance with appointment scheduling and concierge services for clients and their families.
• Client Communication: Foster clear, compassionate communication with clients and their families, ensuring they feel supported, heard, and well-informed throughout their care journey.

Sales and Client Success :

• New Client Onboarding: Engage with potential clients to truly understand their needs, propose winning care solutions, and close cases with confidence.
• Relationship Building: Keep the conversation vibrant with ongoing communication, provide timely updates, address concerns, and ensure every family’s satisfaction.

Team Management:

• Team Supervision: Oversee the performance of assigned caregivers and nurses, ensuring they deliver care that aligns with our values and protocols.
• Case Matching and Assignment: Select and assign suitable caregivers for each case, building successful pairings based on client needs and team strengths.
• Talent Onboarding Support: Assist in welcoming and orienting new caregivers, ensuring they are well-equipped to begin their roles confidently.

Financial and Operational Duties:

• Invoicing and Quotation: Master the preparation of accurate invoices and quotations for client cases, ensuring everything is handled with precision and timeliness.
• Reporting Management: Maintain clear financial records and update the At-Home Care Division Lead on key matters.
• Case Documentation: Submit daily reports and updates through internal systems, ensuring transparent communication and alignment across the team.
• Strategic Meeting Participation: Attend weekly At-Home Care team meetings to align on updates, share valuable insights, and contribute proactively to care strategy discussions.

Requirements:

• Professional Demeanor: Maintain a high level of professionalism in all interactions.
• Growth Mindset: Possess an open mindset, constantly seeking new knowledge and ways to improve.
• Collaborative Spirit: Excel in dynamic teamwork, effortlessly connecting and collaborating with everyone to achieve shared goals.
• Initiative and Commitment: Demonstrate both strong initiative and unwavering commitment to your responsibility, and consistently meeting deadlines.
• Smart and Diligent Work Ethic: Hardworking and smart in your approach, always aiming for excellence.

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About Care Concierge

Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund.

Values – S.M.A.R.T:

Specific: Be detailed and precise in task execution.

Measurable: Track and update task progress to ensure quality outcomes.

Accountable: Take responsibility for assignments and align tasks with goals.

Relevant: Use appropriate resources and keep relevant parties informed.

Time-bound: Work within timelines and maintain a time-sensitive culture.

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Please refer to the available vacancy below

2

Complete the required information and submit your application

3

Successful applicants will be contacted for hiring process

Care Manager (Full-Time)

We’re on the hunt for a dynamic Care Manager ready to be the core of our mission! You will play a pivotal role, assessing client’s care needs to create personalised CARE Plans while managing our caregivers and nurses as they support clients. Get ready to ignite growth for our Care packages, master best practices, and help your team to deliver compassionate service every day. If you’re a proactive go-getter with sharp judgment, ready to confidently tackle challenges, welcome to join us! What We Offer You: Competitive Monthly Salary:

Kickstart your journey from RM 3,000, reflecting your expertise and commitment! Conducive Working Space:

Step into a supportive, positive, and vibrant environment designed for your ultimate success. Excellent Benefits:

Enjoy peace of mind with comprehensive medical insurance, plus attractive allowances and incentives that truly reward your passion and hard work. Flexible Work Plan:

We believe in your well-being, offering a flexible work arrangement that empowers you to thrive. Here’s what you’ll do: Championing exceptional care by overseeing the entire Care delivery process, ensuring clients receive top-tier, compassionate service. Connect actively with clients to secure deals, power sales, and cultivate lasting client relationships. Lead and mentor caregivers and nurses, making thoughtful assignments for each case, and warmly onboard new talent. Confidently handle all invoicing and quotations, ensuring transparent and timely financial updates for the At-Home Care Division Lead. Facilitate smooth scheduling of appointments and concierge services. Collaborate closely with the medical team to create and dynamically adapt individualised CARE Plans according to the client’s needs. Wear your strategic cap and participate in weekly At-Home Care meetings, sharing vital insights. Keep our system buzzing with accurate daily case reporting, ensuring transparent communication and team alignment. Be the leader of compassionate senior care! Roles and Responsibilities Care Coordination and Service Quality: Champion Care Delivery:

Supervise the end-to-end care process, ensuring clients receive consistent, high-quality support tailored to their needs. Care Plan Management:

Collaborate with the medical team to develop, adapt, and update personalised CARE plans that beautifully evolve with clients’ health conditions. Client Support Delivery:

Be the go-to for stress-free experience, providing seamless assistance with appointment scheduling and concierge services for clients and their families. Client Communication:

Foster clear, compassionate communication with clients and their families, ensuring they feel supported, heard, and well-informed throughout their care journey. Sales and Client Success : New Client Onboarding:

Engage with potential clients to truly understand their needs, propose winning care solutions, and close cases with confidence. Relationship Building:

Keep the conversation vibrant with ongoing communication, provide timely updates, address concerns, and ensure every family’s satisfaction. Team Management: Team Supervision:

Oversee the performance of assigned caregivers and nurses, ensuring they deliver care that aligns with our values and protocols. Case Matching and Assignment:

Select and assign suitable caregivers for each case, building successful pairings based on client needs and team strengths. Talent Onboarding Support:

Assist in welcoming and orienting new caregivers, ensuring they are well-equipped to begin their roles confidently. Financial and Operational Duties: Invoicing and Quotation:

Master the preparation of accurate invoices and quotations for client cases, ensuring everything is handled with precision and timeliness. Reporting Management:

Maintain clear financial records and update the At-Home Care Division Lead on key matters. Case Documentation:

Submit daily reports and updates through internal systems, ensuring transparent communication and alignment across the team. Strategic Meeting Participation:

Attend weekly At-Home Care team meetings to align on updates, share valuable insights, and contribute proactively to care strategy discussions. Requirements: Professional Demeanor:

Maintain a high level of professionalism in all interactions. Growth Mindset:

Possess an open mindset, constantly seeking new knowledge and ways to improve. Collaborative Spirit:

Excel in dynamic teamwork, effortlessly connecting and collaborating with everyone to achieve shared goals. Initiative and Commitment:

Demonstrate both strong initiative and unwavering commitment to your responsibility, and consistently meeting deadlines. Smart and Diligent Work Ethic:

Hardworking and smart in your approach, always aiming for excellence. Share this opportunity

About Care Concierge Since 2017, Care Concierge has been Malaysia’s leading provider of senior care services. Driven by technology, design thinking, and innovation, we’ve been featured on Forbes Asia 100 To Watch 2023 and are proud winners of the Khazanah Impact and Innovation Challenge 2021. Care Concierge is also an investee company of Bintang Capital Partners Bhd, OSK Ventures International Bhd (OSKVI), and Gobi Dana Impak Ventures Fund. Values – S.M.A.R.T: Specific:

Be detailed and precise in task execution. Measurable:

Track and update task progress to ensure quality outcomes. Accountable:

Take responsibility for assignments and align tasks with goals. Relevant:

Use appropriate resources and keep relevant parties informed. Time-bound:

Work within timelines and maintain a time-sensitive culture.

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We are looking for a dedicated and experienced Manager, Customer Care to lead and support our Customer Care operations. This role will focus on delivering exceptional customer experiences, improving service processes, and ensuring operational efficiency across all support channels.

• Implement the strategic direction for Customer Care to deliver high-quality customer service.
• Review and improve existing care processes with a focus on scalability, efficiency, and service quality.
• Handle escalated customer issues and ensure they are resolved effectively and promptly.
• Monitor and ensure service level agreements (SLAs) are consistently met.
• Support training and development initiatives to elevate team performance.
• Collect customer feedback and identify areas for continuous improvement.
• Prepare and maintain regular reports on team productivity and key performance metrics.
• Share customer insights with internal teams such as Operations, Marketing, Commercial, or Product to support improvements and alignment.

• Minimum 5 years of experience in customer service, with at least 2 years in a team lead or managerial role.
• Strong leadership and people management skills, with the ability to motivate and support team growth.
• Excellent written and verbal communication skills.
• Proven experience collaborating with cross-functional teams.
• Performance- and results-driven, with strong analytical and problem-solving skills.
• Comfortable working in a fast-paced, dynamic environment.
• Experience managing customer service across multiple channels (phone, email, live chat, social media).
• Quick to adopt and adapt to new technologies.
• Willingness to travel across Southeast Asia as needed.
• Experience with platforms like Yellow.AI, Salesforce Service Cloud or Zendesk is a plus.
• Familiarity with process mapping and workflow documentation is advantageous.

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