28 Care Professional jobs in Malaysia

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:** 23011222

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:** 23011223

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

Meaningful, rewarding work performed with integrity. Here’s just some of what you’ll do in this role:

• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails)
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment
• Responsible for contacting clients with overdue accounts to secure the settlement of the account.
• Perform preventive work to avoid future overdues with accounts that have a high exposure.

Preferred Qualifications

• Fluent in English with strong customer centric mindset. Mandarin would be an added advantage
• Minimum Diploma qualification, preferably with tertiary education
• Experience with face to face customer and clients for more then 2 years is highly suited.
• Unique career journey shaped by your talent and curiosity
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
• Strong interpersonal, communication, verbal and written skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
• Confidence to work in a virtual environment

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location (4 months training will be based in office and will switch to a hybrid environment thereafter)
• Workplace Flexibility: Full time. Rotational shifts every 2 months (starting shifts are between 3AM - 7PM (Subjected to change))
• Start Date: 6th October 2025
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#J-18808-Ljbffr

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Go above and beyond at a company that sets the standard for customer-first service.
**How will you make an impact in this role?**
Meaningful, rewarding work performed with integrity. Here's just some of what you'll do in this role:
+ Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails)
+ Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
+ Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
+ Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
+ Re-prioritize and adapt to an ever-changing environment
+ Responsible for contacting clients with overdue accounts to secure the settlement of the account.
+ Perform preventive work to avoid future overdues with accounts that have a high exposure.
**Preferred Qualifications**
+ Fluent in English with strong customer centric mindset. Mandarin would be an added advantage
+ Minimum Diploma qualification, preferably with tertiary education
+ Experience with face to face customer and clients for more then 2 years is highly suited.
+ Unique career journey shaped by your talent and curiosity
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering outstanding service in every interaction with our Customers
+ The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
+ Strong interpersonal, communication, verbal and written skills
+ Assertiveness to handle difficult conversations
+ Excellent negotiation, influencing and resourcefulness skills
+ Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
+ Confidence to work in a virtual environment
**Additional Details:**
+ **Location:** Menara Prestige, Jalan Pinang, Kuala Lumpur office location (4 months training will be based in office and will switch to a hybrid environment thereafter)
+ **Workplace Flexibility:** Full time. Rotational shifts every 2 months (starting shifts are between 3AM - 7PM (Subjected to change))
+ **Start Date:** 6th October 2025
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:** 25012090

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure enables customers—from banks to theme parks—to focus on achieving incredible results with data.

If you’ve seen the Las Vegas Sphere, you’ve seen how we empower businesses to automate, optimize, innovate, and impress their customers. Currently, we’re laying the foundation for our next wave of growth. We seek individuals who enjoy being part of a diverse, global team and are excited about making a real-world impact with data.

Job Purpose:

The GCC Professional – Field Dispatch is responsible for handling highly technical requests from customers, partners, engineers, and internal teams. This includes monitoring and managing HRO alerts (Hitachi Remote Operations) following standard operating procedures (SOPs) using our knowledge base.

This critical role creates lasting impressions with our customers and partners by demonstrating technical excellence and the support quality expected from Hitachi Vantara. Such impressions foster loyalty and drive future revenue.

Principal Accountabilities:

1. Handle incoming and outgoing technical calls and inquiries in required languages.
2. Create cases in Hitachi Vantara CRM following SOPs via the knowledge base.
3. Manage calls and cases from start to finish, providing updates and obtaining information from relevant parties.
4. Order and manage parts for partners and field engineers as needed.
5. Generate emergency license keys for engineers.
6. Complete allocated technical and administrative tasks daily, weekly, or monthly.
7. Follow escalation procedures to transfer cases to appropriate management and support groups.
8. Ensure cases are up-to-date and accurate.
9. Monitor and manage HRO alerts, queues, and views, ensuring timely actions.
10. Qualify cases and troubleshoot problems before engaging field engineers.
11. Escalate cases requiring remote assistance to the Global Support Center (GSC).
12. Manage country dispatch exceptions based on rules, error sheets, and knowledge base.
13. Raise Work Order requests with detailed action plans and parts lists, engaging Field Engineers via CRM (Salesforce) per SOP.
14. Provide first-line support for support portal inquiries.

Essential Qualifications:

• Technical skills in data storage, networking, compute, operating systems, or software applications.
• Degree or equivalent experience in required languages.
• Fluent in spoken and written English, Mandarin, or Japanese; Cantonese is also preferred.
• Strong aptitude for learning new skills.
• Effective communication skills in required languages.
• Team player capable of working under pressure.
• Ability to produce quality work in a busy environment.
• Experience in customer support centers and customer service environments.
• Professional telephone manner.

Preferred Qualifications:

• Experience with customer support tools like Salesforce.
• Knowledge of the culture of the spoken languages.
• Additional language skills are a plus.

Impact and Scope: This role is vital in ensuring customer satisfaction and operational efficiency, influencing customer loyalty and company revenue.

About us

We’re a global team of innovators harnessing engineering excellence and passion for insight to co-create solutions to complex challenges. We turn organizations into data-driven leaders, making positive impacts on industries and society. If you believe in inspiring the future through innovation, join us to fulfill your purpose and potential.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are core to our culture. We value diverse perspectives and support your uniqueness. We encourage applicants from all backgrounds to apply and reach their full potential.

How we look after you

We offer industry-leading benefits, support, and services prioritizing your health and wellbeing. We promote work-life balance with flexible arrangements (role and location dependent). Join us to experience belonging, autonomy, and ownership, working alongside talented colleagues.

We are an equal opportunity employer. If you need reasonable accommodations during recruitment, please let us know to support your success.

#J-18808-Ljbffr

About the role
Our Clinic seeks a Qualified, honest, responsible, punctual, and skilled Medical Assistant to join our team in Kuching, Sarawak. As a full-time Medical Assistant, you will play a crucial role in supporting our General Practitioners and ensuring the smooth operation of our medical clinic.

What you'll be doing

Assisting general practitioners during medical examinations and procedures eg taking of vital signs, blood draw, injection etc.

Preparing examination rooms and equipment

Maintaining accurate and up-to-date patient personal and medical records and prescriptions

Coordinating patient appointments and managing patient flow

Performing administrative tasks such as billing and inventory management

Providing excellent customer service to our patients

Adhering to all relevant healthcare regulations and clinic policies

Other routine tasks eg cleaning etc

What we're looking for

Certification or diploma in medical assistant or a related healthcare field

Fresh graduates are encouraged to apply

Strong interpersonal and communication skills to interact with patients and healthcare professionals

Excellent organisational and multitasking abilities

Proficiency in using medical and office equipment, eg ECG, Microsoft Office

Attention to detail and a commitment to maintaining confidentiality

Positive working attitude, can work Independently with minimum supervision, Responsible, Punctual, Honest and Hardworking

What we offer

We are committed to promoting a healthy work-life balance.

About us
We are committed to delivering high-quality, patient-centred services

Apply now to join our dynamic team and be a part of our mission to promote the health and well-being of our patients.

How do your skills match this job?

How do your skills match this job? Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Medical Assistant? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? Are you available to work public holidays? How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

#J-18808-Ljbffr

Responsibilities

• To examine, treat and dispense medicines for patients in absence of the Doctor and during night shift
• To perform minor surgery, dressings and injections
• To manage daily operation of in-house clinic
• To manage employee medical claim and panel clinic administration
• To plan and organize healthcare program
  
  

Requirements

• Diploma in Medical Assistant from a recognised institution
• Minimum of 3 years experience in Accident & Emergency Department
• Registered with Medical Assistant Board and possess valid Annual Practicing Certificate, BLS, MTLS, ACLS
• Possess certificate in Occupational Health Nursing will be an added advantage
• IT literate with strong knowledge in MS Office
• Good command of English with excellent communication skills, both written and verbal
• Applicants must be willing to work in Rawang, Selangor and able to work on shift rotation

#J-18808-Ljbffr

**Role: Process Executive - BD Direct Support - Health Insurance**
**Location: KL, Malaysia**
**Experience: 0-4 Years**
**Job Responsibilities and Expectations:**
**-** Assist in onboarding new individual and corporate clients by collecting and verifying documentation.
- Support the BD team in preparing customized health insurance proposals and quotations.
- Maintain accurate records of client interactions and proposal submissions.
- Coordinate with underwriting and policy servicing teams to ensure timely processing of new applications.
- Respond to basic client queries related to product features, benefits, and application status.
- Ensure compliance with Insurance Authority (IA) guidelines during client interactions.
- Assist in scheduling meetings and presentations for BD executives.
- Generate reports on lead conversion and client engagement metrics.
- Support digital onboarding and CRM data entry processes.
- Collaborate with marketing teams to distribute promotional materials and campaigns **.**
**Academic and Additional Qualifications Needed:**
**-** Bachelor's degree in Business Administration, Insurance, or related field.
- Basic understanding of health insurance products and services.
- Proficiency in CRM systems and Microsoft Office tools.
- Strong communication and organizational skills.
- Fluency in Cantonese, Mandarin, and English (speak, read, and write).
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Fewer than 10 applicants. Your chances are good!

• Diploma/Certificate in Nursing or Medical Assistant.
• Able to work on rotating shifts, including weekends and public holidays.
• Customer-friendly with good teamwork spirit.
• Provide basic care and assist doctors during consultations and procedures.
• Perform nursing duties such as wound dressing, injections, and vital signs monitoring.
• Maintain patient records and clinical documentation according to clinic SOP.
• Operate and maintain medical equipment to ensure smooth clinic operations.
• Support daily clinic operations including patient registration, medication dispensing, billing, and clinical finance work.
• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

#J-18808-Ljbffr