What Jobs are available for Care Professional in Malaysia?

**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Responsibilities**
+ Deliver world-class customer service, while responding to customer's inquiries and concerns via calls for the Hong Kong market
+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.
+ Assess our customers' needs and suggest/promote alternative products or services.
+ Meet and exceed quality goals, compliance regulations and productivity targets.
+ Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
+ Document necessary information, such as payment details, customer's change of details, change of address and travel notifications.
+ Re-prioritize and adapt to an ever-changing environment.
**Minimum Qualifications**
+ Diploma or bachelor's degree is preferred.
+ Proficiency in Cantonese, English and Mandarin (verbal and written)
+ Customer service experience with exceptional listening and relationship building skills.
+ An open, flexible, and team-oriented personality
+ Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
+ Analytical and problem-solving skills with strong attention to detail
+ Ability to work in a fast-paced metric driven environment.
+ Proficient at multitasking and navigation with multiple systems.
+ Flexible to shifts hours and work during Malaysia public holidays whenever necessary
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

Overview

Join to apply for the

Customer Care Professional (English speaker) - Future Opportunities

role at

American Express . American Express invites you to share your resume so you can be considered for future

Customer Care Professional (English speaker)

opportunities in the Kuala Lumpur office. Areas of opportunities

Communication Techniques Time management Emotional Maturity Adaptability Going the extra mile Responsibilities

Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls either for the US or Singapore market. Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express. Assess our customers’ needs and suggest/promote alternative products or services. Meet and exceed quality goals, compliance regulations and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, customer’s change of details, change of address and travel notifications. Re-prioritize and adapt to an ever-changing environment. Qualifications

Fluent in English (verbal and written) with strong interpersonal skills. Minimum 1 year of customer service experience. Assertiveness to handle difficult conversations. Excellent negotiation, influencing and resourcefulness skills. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. Demonstrate personal excellence by remaining positive in difficult situations. Display a passion to serve by delivering outstanding service in every interaction with our customers. The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools. Ability to work on a 24/7 rotating roster. Benefits

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business needs Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority level

Entry level Employment type

Full-time Job function

Other

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**Description**
American Express invites you to share your resume so you can be considered for future Customer Care Professional - Japanese speaker (Voice) opportunities in the Kuala Lumpur office.
**Areas of opportunities may include**
+ Communication Techniques
+ Time management
+ Emotional Maturity
+ Adaptability
+ Going the extra mile
**Job Responsibilities:**
+ Support the Japanese market - handle incoming / outbound calls from American Express card members
+ Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
+ Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
+ Handle authorizations calls from merchants and partners to enable spend.
+ Monitor High Risk Accounts of American Express.
+ Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics
**Qualifications**
+ Fluency in the Japanese language - ability to speak and read as you will be supporting the Japan Market
+ Customer service experience understanding that "Customer Care" is to respond the genuine needs.
+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment.
+ Strong ability to problem-solve and create customized solutions for card members
+ Adaptability and flexibility to effectively navigate a variety of card member situations
+ Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics
+ Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
+ Degree and above, with at least 3 years' experience in the relevant field. Diploma, with at least 5 years' experience in the relevant field. Technical Certificate or equivalent, with at least 7 years' experience in the relevant field. (For the purpose of EP application)
+ More than 2 years' experience in industries related to hospitality/retail/Call center/Sales
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

Customer Care Professional – Japanese speaker (Voice) - Future Opportunities

Join to apply for the

Customer Care Professional – Japanese speaker (Voice) - Future Opportunities

role at

American Express American Express invites you to share your resume so you can be considered for future Customer Care Professional – Japanese speaker (Voice) opportunities in the Kuala Lumpur office. Areas of opportunities may include Communication Techniques Time management Emotional Maturity Adaptability Going the extra mile Job Responsibilities:

Support the Japanese market - handle incoming / outbound calls from American Express card members Deliver extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution Handle authorizations calls from merchants and partners to enable spend. Monitor High Risk Accounts of American Express. Meet performance goals that include, but are not limited to, customer experience and efficiency metrics: customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and compliance standards, customer experience and efficiency metrics Qualifications

Fluency in the Japanese language – ability to speak and read as you will be supporting the Japan Market Customer service experience understanding that “Customer Care” is to respond the genuine needs. Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment. Strong ability to problem-solve and create customized solutions for card members Adaptability and flexibility to effectively navigate a variety of card member situations Self-awareness and resilience to manage a steady volume of customer calls while balancing performance metrics Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals Degree and above, with at least 3 years’ experience in the relevant field. Diploma, with at least 5 years’ experience in the relevant field. Technical Certificate or equivalent, with at least 7 years’ experience in the relevant field. (For the purpose of EP application) More than 2 years’ experience in industries related to hospitality/retail/Call center/Sales We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business needs Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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At American Express, our culture is built on a 175-year history of innovation, shared

values

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Go above and beyond at a company that sets the standard for customer-first service. How will you make an impact in this role? Meaningful, rewarding work performed with integrity. Here’s just some of what you’ll do in this role: Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails) Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs Meet and exceed quality goals, compliance regulations and productivity targets Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms Document necessary information, such as payment details, Customers change of details, change of address and travel notifications Re-prioritize and adapt to an ever-changing environment Responsible for contacting clients with overdue accounts to secure the settlement of the account. Perform preventive work to avoid future overdues with accounts that have a high exposure. Preferred Qualifications Fluent in English with strong customer centric mindset. Mandarin would be an added advantage Minimum Diploma qualification, preferably with tertiary education Experience with face to face customer and clients for more then 2 years is highly suited. Unique career journey shaped by your talent and curiosity Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering outstanding service in every interaction with our Customers The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers Strong interpersonal, communication, verbal and written skills Assertiveness to handle difficult conversations Excellent negotiation, influencing and resourcefulness skills Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail Confidence to work in a virtual environment Additional Details: Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location (4 months training will be based in office and will switch to a hybrid environment thereafter) Workplace Flexibility:

Full time. Rotational shifts every 2 months (starting shifts are between 3AM - 7PM (Subjected to change)) Start Date:

6th October 2025 American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#J-18808-Ljbffr

**Description**
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
**How will you make an impact in this role?**
+ Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
+ Build meaningful relationship through consultative questioning to ensure added value for the customer
+ Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
+ Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Document necessary information
+ Re-prioritize to adapt to the ever-changing environment
**Preferred Skills:**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering extraordinary service in every interaction with our customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Strong interpersonal, communication and listening skills
+ Strong verbal and written communication skills
+ Confidence to position and sell products or services
+ Excellent negotiation, influential and resourceful skills
+ Analytical and problem-solving skills with strong attention to detail
+ Outstanding organizational skills
**Qualifications:**
+ High School Diploma or equivalent
+ Proficiency in Cantonese, English and Mandarin
+ Shift flexibility requirements - Full time, night shift experience preferred
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**

Overview

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Responsibilities

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests Build meaningful relationship through consultative questioning to ensure added value for the customer Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible Meet and exceed quality goals, compliance regulations and productivity targets Document necessary information Re-prioritize to adapt to the ever-changing environment Preferred Skills

Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering extraordinary service in every interaction with our customers The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis Strong interpersonal, communication and listening skills Strong verbal and written communication skills Confidence to position and sell products or services Excellent negotiation, influential and resourceful skills Analytical and problem-solving skills with strong attention to detail Outstanding organizational skills Qualifications

High School Diploma or equivalent Proficiency in Cantonese, English and Mandarin Shift flexibility requirements - Full time, night shift experience preferred Benefits

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#J-18808-Ljbffr

Overview

Customer Service (Mandarin/Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch) Hitachi Vantara - Senior Recruiter of Greater China and South Korea Job Title: Remote Service Engineer (Mandarin/Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch) The role must accept working in rotation shifts (including night shift) Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job Purpose The GCC Professional – Field Dispatch is responsible for receiving and processing highly technical requests from customers, partners, engineers, and internal teams, as well as monitoring and managing HRO alerts (Hitachi Remote Op’s) in accordance with standard operating procedures (SOPs) using the knowledge base. This is a critical role that will set lasting impressions with our customers and our Partners, demonstrating technical excellence and the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue. Principal Accountabilities Handle incoming and outgoing technical calls and enquiries from customers, partners, and engineers in the required languages Create cases in Hitachi Vantara CRM following SOPs through the knowledge base Manage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved Order and manage parts on behalf of partner and field engineers when assistance is needed Achieve allocated technical and administration tasks set daily, weekly, and/or monthly Follow established escalation procedures to transfer call/case/information to all levels of management and support groups Ensure the cases owned and handle are up-to-date and accurate Monitor and manage HRO alerts, cases, queues, and views, ensuring timely and accurate action in accordance with established processes Apply Case Qualifications Call customers to technically qualify problems before engaging field engineers Escalate cases which require remote assistance to Global Support Center (GSC) Manage country dispatch exceptions based on country rules, Error sheets, and knowledge base Raise Work Order (WO) requests which include development and provision of high-level action plans and lists of replacement parts, and engage Field Engineers through CRM (Salesforce) for the WO per SOP Provide first-line support for our support portal inquiries Essential Qualifications Technical skills/experience in areas such as data storage, networking, compute, operating systems, software applications, etc. Educated to degree level or equivalent experience in required languages Fluent command of spoken and written English, Mandarin or Japanese; Cantonese is prepared also. A strong aptitude to learn new skills Strong and confident communicator in the required languages Team player able to work under pressure Ability to operate and produce quality work in a busy environment Experienced in customer support center and customer service environments Professional telephone manner Preferred Qualifications Experience working in customer support centers using data collection and diagnostic tools and call management systems such as Salesforce Experience in the culture of the spoken language Experience with any additional languages (not in the prerequisite) Impact and Scope : The position plays a crucial role displaying strong technical skills and acumen to ensure customer satisfaction and operational efficiency, influencing both customer and company revenue. About Us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How We Look After You We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Hitachi Vantara by 2x Get notified about new Service Engineer jobs in Kuala Lumpur, Malaysia

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Overview

Customer Service (Mandarin/Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch) Hitachi Vantara - Senior Recruiter of Greater China and South Korea Job Title: Remote Service Engineer (Mandarin/Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch) The role must accept working in rotation shifts (including night shift) Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job Purpose The GCC Professional – Field Dispatch is responsible for receiving and processing highly technical requests from customers, partners, engineers, and internal teams, as well as monitoring and managing HRO alerts (Hitachi Remote Op’s) in accordance with standard operating procedures (SOPs) using the knowledge base. This is a critical role that will set lasting impressions with our customers and our Partners, demonstrating technical excellence and the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue. Principal Accountabilities Handle incoming and outgoing technical calls and enquiries from customers, partners, and engineers in the required languages Create cases in Hitachi Vantara CRM following SOPs through the knowledge base Manage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved Order and manage parts on behalf of partner and field engineers when assistance is needed Achieve allocated technical and administration tasks set daily, weekly, and/or monthly Follow established escalation procedures to transfer call/case/information to all levels of management and support groups Ensure the cases owned and handle are up-to-date and accurate Monitor and manage HRO alerts, cases, queues, and views, ensuring timely and accurate action in accordance with established processes Apply Case Qualifications Call customers to technically qualify problems before engaging field engineers Escalate cases which require remote assistance to Global Support Center (GSC) Manage country dispatch exceptions based on country rules, Error sheets, and knowledge base Raise Work Order (WO) requests which include development and provision of high-level action plans and lists of replacement parts, and engage Field Engineers through CRM (Salesforce) for the WO per SOP Provide first-line support for our support portal inquiries Essential Qualifications Technical skills/experience in areas such as data storage, networking, compute, operating systems, software applications, etc. Educated to degree level or equivalent experience in required languages Fluent command of spoken and written English, Mandarin or Japanese; Cantonese is prepared also. A strong aptitude to learn new skills Strong and confident communicator in the required languages Team player able to work under pressure Ability to operate and produce quality work in a busy environment Experienced in customer support center and customer service environments Professional telephone manner Preferred Qualifications Experience working in customer support centers using data collection and diagnostic tools and call management systems such as Salesforce Experience in the culture of the spoken language Experience with any additional languages (not in the prerequisite) Impact and Scope : The position plays a crucial role displaying strong technical skills and acumen to ensure customer satisfaction and operational efficiency, influencing both customer and company revenue. About Us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How We Look After You We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success. Seniority level Entry level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Hitachi Vantara by 2x Get notified about new Service Engineer jobs in Kuala Lumpur, Malaysia

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