What Jobs are available for Care Manager in Malaysia?

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Mission
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.
You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.
You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.
As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.
You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.
Key Accountabilities
+ As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
+ Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
+ In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
+ Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
+ Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
+ Responsible for change control oversight in respective projects
+ Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
+ Report on project progress, offer viable solutions and opportunities as they arise
+ Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
+ Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
+ Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
+ Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
+ Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition
Key skills and Experience
+ Successfully completed bachelor or higher education in economics or scientific related disciplines
+ Minimum of 5 years professional experience in Customer Care Management
+ Minimum of 5 years professional experience in Project Management
+ Experience in managing complex projects
+ Fluent speaking and writing in English, another language is of advantage
+ Methodological competence, analytical skills and affinity for numbers and figures
+ Expertise in stakeholder management
+ Excellent communication skills, empathic, solution-oriented and team-oriented approach
+ Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
+ Critical thinking
+ Multi-tasking, agile skills and flexible to adapt to changes
+ Always willing to learn and grow with an attitude to go beyond
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

Global Patient Care Demand Manager page is loaded# Global Patient Care Demand Managerlocations:

Petaling Jayatime type:

Tempo integralposted on:

Publicado hojetime left to apply:

Data de término: 30 de novembro de 2025 (Mais de 30 dias restantes para se candidatar)job requisition id:

Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.# A posiçãoMissionAs the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements. You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success. As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.Key Accountabilities* As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard* Prepare action plans on global level and apply them in the countries and key functions involved to meet

business objectives* In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution* Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues* Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers* Responsible for change control oversight in respective projects* Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes* Report on project progress, offer viable solutions and opportunities as they arise* Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.* Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.* Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.* Facilitate right first time mindset

and drive the change management in the consolidation of the new organization set up* Establish new and efficient network between GPC and other key functions ensuring that GPC processes

and people are updated based on new decision taken ensuring

a smooth transitionKey skills and Experience* Successfully completed bachelor or higher education in economics or scientific related disciplines* Minimum

of 5 years professional experience in Customer Care Management* Minimum of 5 years professional experience in Project Management* Experience in managing complex projects* Fluent speaking and writing in English, another language is of advantage* Methodological competence, analytical skills

and affinity for numbers and figures* Expertise in stakeholder management* Excellent communication skills, empathic, solution-oriented and team-oriented approach* Quick comprehension and willingness to take responsibility, works with autonomy and flexibility* Critical thinking* Multi-tasking, agile skills and flexible to adapt to changes* Always willing to learn and grow with an attitude to go beyond# Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.**A Roche é um empregador que pratica políticas de igualdade de oportunidades.** #J-18808-Ljbffr

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position Mission

As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.

You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.

You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.

You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.

As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.

You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.

Key Accountabilities

As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard

Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives

In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution

Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues

Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers

Responsible for change control oversight in respective projects

Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes

Report on project progress, offer viable solutions and opportunities as they arise

Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.

Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up

Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition

Key skills and Experience

Successfully completed bachelor or higher education in economics or scientific related disciplines

Minimum of 5 years professional experience in Customer Care Management

Minimum of 5 years professional experience in Project Management

Experience in managing complex projects

Fluent speaking and writing in English, another language is of advantage

Methodological competence, analytical skills and affinity for numbers and figures

Expertise in stakeholder management

Excellent communication skills, empathic, solution-oriented and team-oriented approach

Quick comprehension and willingness to take responsibility, works with autonomy and flexibility

Critical thinking

Multi-tasking, agile skills and flexible to adapt to changes

Always willing to learn and grow with an attitude to go beyond

Qui nous sommes Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.

#J-18808-Ljbffr

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**‎**
You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs.
**How you create impact**
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
+ To qualify + enter customer orders into the operational execution process.
+ To drive customer engagement, satisfaction, retention + reactivation in close cooperation with thedestinations + regional stakeholders.
+ To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
+ To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring abest-in-class onboarding + high level of data quality + timeliness including setting up + consistently providingcustomer reporting.
+ To consistently perform purchase order + shipment qualification in line with working instructions to ensurefull + complete handovers to the OCC, optimizing the customer experience.
+ To contribute as process owner on continuous improvements of processes + controls for lean processesfocusing on cost effectiveness + productivity.
+ To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
+ To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
**What we would like you to bring**
+ Export-driven mindset
+ High accountability, responsibility, and sense of urgency
+ Ability to manage Change of Delivery (COD) errors quickly and accurately
+ Strong carrier relationships and operational agility
+ People development and team-building skills
+ Travel required to JB & Penang
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Sea Logistics Operation Care Manager - Export (ISC) Join to apply for the

Sea Logistics Operation Care Manager - Export (ISC)

role at

Kuehne+Nagel

Overview It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsibilities

To qualify + enter customer orders into the operational execution process.

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.

To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.

To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.

To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.

To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Qualifications

Export-driven mindset

High accountability, responsibility, and sense of urgency

Ability to manage Change of Delivery (COD) errors quickly and accurately

Strong carrier relationships and operational agility

People development and team-building skills

Travel required to JB & Penang

What's in it for you As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who We Are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Seniority level Mid-Senior level

Employment type Full-time

Job function Distribution, Supply Chain, and Customer Service

Industries Transportation, Logistics, Supply Chain and Storage

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Job Details Job Title:

Client Care Manager Reports To:

Chief Business & Growth Officer Location:

Malaysia Employment Type:

Full-time

Overview As a key member of the Business Support Team, you will be responsible for managing and expanding client relationships across China, Singapore, and Malaysia. By proactively engaging with clients, understanding their business needs, and recommending tailored solutions, you will deliver exceptional service while fostering long-term trust. In parallel, you will identify new business opportunities, maintain a strong sales pipeline, and contribute to sustainable revenue growth. Working closely with cross-functional teams, you will integrate client feedback and market insights into strategic initiatives to enhance customer satisfaction, renewal rates, and new business development.

Core Responsibilities

(A) Client Relationship Management & Satisfaction

— Act as the primary contact for cross-regional clients, ensuring timely, professional, and solution-oriented support.

Build strong, long-term partnerships by understanding client needs, addressing pain points, and delivering service excellence.

Implement tiered client management, with a focus on high-value clients, providing tailored engagement and support.

(B) Business Development & Sales Growth

— Identify new business opportunities through in-depth analysis of existing client portfolios and proactive development of new accounts.

Drive new business transactions, maintain a robust sales pipeline, and support the achievement of company sales targets.

Monitor renewal trends, engage clients proactively on contract renewals, and enhance renewal rates and revenues.

Manage escalated client concerns with professionalism, ensuring expectations are addressed and risks of client attrition are minimized.

Conduct risk assessments, identify potential challenges in client partnerships, and mobilize internal resources to resolve them.

Lead cross-regional customer satisfaction surveys, collect structured feedback, and propose actionable service improvements.

(D) Cross-Team Collaboration & Process Optimization

— Partner with internal cross-regional and cross-functional teams (BD, Professional Service Team) to ensure seamless client service delivery.

Support the development and optimization of client care processes, systems, and workflows to boost efficiency and service quality.

Maintain accurate and comprehensive client records to ensure data integrity and provide insights for internal decision-making.

(E) Ad-hoc Responsibilities

— Perform other client care–related tasks as assigned by the Chief Business & Growth Officer.

Job Requirements

(A) Education

— Bachelor’s degree in Customer Service, Business Administration, Marketing, or a related field preferred. Candidates with SPM/Certificate/Diploma and substantial client service experience will also be considered. Minimum 3 years’ experience in client service or relationship management. Experience with cross-regional client accounts or within multinational companies is an advantage.

(C) Skills & Knowledge

— Strong knowledge of client relationship management practices and service processes, adaptable to cross-border contexts. Basic accounting knowledge preferred, to support better understanding of client operations. Proficiency in Microsoft Office and CRM systems. Excellent communication and interpersonal skills, able to engage effectively across cultures. Strong customer service mindset—proactive, detail-oriented, approachable, and responsive. Demonstrated problem-solving, logical reasoning, and quick learning abilities; able to handle complex issues independently. Strong organizational and time management skills; capable of managing multiple priorities to meet deadlines. Collaborative team player with the ability to work independently when required.

(E) Language Skills

— Fluent in written and spoken English, with the ability to draft business documents and conduct effective cross-border communication. Proficiency in Chinese (written and spoken) is a strong advantage for supporting clients in China and Singapore.

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ASEAN Self Care Brand Manager We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Category Growth Organisation Category Growth Organization is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands. Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.

With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with Ramp;D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.

With the scale of our 2500 marketing community - alongside our leading-edge Category Growth Organization Academy - your opportunities to grow and upskill will be extensive.

About the role Seeking a visionary Brand Manager to elevate our leading brands to new heights in dynamic markets worldwide. Immerse yourself in customer insights and market trends, shaping the future of our products with your innovative ideas. As a key player in our marketing team, you'll have the opportunity to implement strategies that resonate on a global stage, bringing our brands to life both online and in stores. Your strategic input will craft ambitious plans, fostering sustainable growth and success for the long haul.

This position is responsible for supporting Comms for Self-Care:

Support the development of creative Idea and core creative assets for all activations ensuring full funnel requirements/ sufficiency with receiver markets.

Support the deployment full toolkits to IMEX for localization.

Your responsibilities Overall

Partner for the ABD Self Care and Creative AOR to deliver Creative & Comms work.

Partner with the I&A consumer insights to fuel our Creative & Comms.

Partner for the Design and Shopper teams.

Insight

Contribute to a live bank of powerful consumer insights to fuel our Equity, Creative & Comms

Comms Planning

Support the Activation Roadmap and Timing to enable Area/Market targets

Comms Development

Support the build of Creative Idea, Core Creative Assets and core communication for all Activations:

Ensuring Full Funnel requirements and sufficiency delivered

Digital and socially led creative – driven by mind opening insights to challenge category conventions to get people talking and sharing

Seamless digital ecosystem addressing all key touch points through to ECOM

Non digital touchpoints to augment the digital ecosystem

Innovation with emerging digital touchpoints and platforms

Comms Deployment

Support the provision of Activation Toolkits (Innovation / BDIs) tailored by market cluster / Job to be Done. MMR like process to collect feedback, finding supplier, creating POSM catalogue for markets to order. Localization done by Markets.

Support the deployment of Master Asset toolkit to markets for localization (Comms & Design)

Partnerships

Support our key Area partnerships to maximise impact on Equity and Performance. Ensure IMEX teams fully enabled through timely guidelines and toolkits.

Support the development and deployment of brand partnership guidelines and best practices.

Org. and Talent

Active member of the CAP team for region – ensuring we deliver against clear priorities

The experience we're looking for ROLE FIT CRITERIA

Project Management Experience

Brand Management Experience as a Brand Manager or at least 2-years as an Assistant Brand Manager

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE

Marketing experience: be able to demonstrate good marketing skills developed within the FMCG environment, personal care experience of benefit.

Brand Equity and Creative & Comms Experience: be able to demonstrate Brand Equity and Creative & Comms skills developed within the FMCG environment

OTHER PERSONAL ATTRIBUTES

Strong commercial acumen and analytical skills

Ability to work in a matrix organization (CDO, MX, Sales, Key Lead Markets) – strong interpersonal skills, dealing with multiple stakeholders across different functions and levels of expertise

Entrepreneurial and able to work autonomously

Strong sense of urgency and achievement

Resilient and able to respond under pressure

Leadership qualities in impacting, contributing and challenging brand equity, and creative and comms

Ability to influence and collaborate with markets with varying levels of portfolio and brand maturity

The business language in Reckitt is English, therefore fluency in English is essential. Fluency in other language(s) is advantageous.

The skills for success Consumer Insights, Analytical skills, Brand Strategy, Category Strategy, Presentation skills, Drive Innovation, Storytelling, Creativity, Marketing optimization, Digital Marketing, Commercial acumen, FMCG/Consumer Health Experience, Brand Management.

What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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ASEAN Self Care Brand Manager Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Category Growth Organisation Category Growth Organization is at the heart of Reckitt. We pride ourselves on our unique way of driving growth for some of the world's most loved and trusted health, hygiene and nutrition brands. Our purpose and fight are what motivates us to design and deliver distinctive communications throughout our consumer funnel, so that we deliver category growth as well as a positive impact on society.

With extensive media and digital teams embedded throughout the organisation, we measure both our business and our societal impact. Our global teams lead on our overarching brand strategy, brand guardianship and innovation pipeline in close partnership with Ramp;D. Leaving our local marketing teams to deliver on our regional goals in partnership with our Sales teams.

With the scale of our 2500 marketing community - alongside our leading-edge Category Growth Organization Academy - your opportunities to grow and upskill will be extensive.

About the role Seeking a visionary Brand Manager to elevate our leading brands to new heights in dynamic markets worldwide. Immerse yourself in customer insights and market trends, shaping the future of our products with your innovative ideas. As a key player in our marketing team, you'll have the opportunity to implement strategies that resonate on a global stage, bringing our brands to life both online and in stores. Your strategic input will craft ambitious plans, fostering sustainable growth and success for the long haul.

This position is responsible for supporting Comms for Self-Care:

Support the development of creative Idea and core creative assets for all activations ensuring full funnel requirements/ sufficiency with receiver markets.

Support the deployment full toolkits to IMEX for localization.

Your responsibilities Overall

Partner for the ABD Self Care and Creative AOR to deliver Creative & Comms work.

Partner with the I&A consumer insights to fuel our Creative & Comms.

Partner for the Design and Shopper teams.

Insight

Contribute to a live bank of powerful consumer insights to fuel our Equity, Creative & Comms

Comms Planning

Support the Activation Roadmap and Timing to enable Area/Market targets

Comms Development

Support the build of Creative Idea, Core Creative Assets and core communication for all Activations:

Ensuring Full Funnel requirements and sufficiency delivered

Digital and socially led creative – driven by mind opening insights to challenge category conventions to get people talking and sharing

Seamless digital ecosystem addressing all key touch points through to ECOM

Non digital touchpoints to augment the digital ecosystem

Innovation with emerging digital touchpoints and platforms

Comms Deployment

Support the provision of Activation Toolkits (Innovation / BDIs) tailored by market cluster / Job to be Done. MMR like process to collect feedback, finding supplier, creating POSM catalogue for markets to order. Localization done by Markets.

Support the deployment of Master Asset toolkit to markets for localization (Comms & Design)

Partnerships

Support our key Area partnerships to maximise impact on Equity and Performance. Ensure IMEX teams fully enabled through timely guidelines and toolkits.

Support the development and deployment of brand partnership guidelines and best practices.

Org. and Talent

Active member of the CAP team for region – ensuring we deliver against clear priorities

The experience we're looking for ROLE FIT CRITERIA

Project Management Experience

Brand Management Experience as a Brand Manager or at least 2-years as an Assistant Brand Manager

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE

Marketing experience: be able to demonstrate good marketing skills developed within the FMCG environment, personal care experience of benefit.

Brand Equity and Creative & Comms Experience: be able to demonstrate Brand Equity and Creative & Comms skills developed within the FMCG environment

OTHER PERSONAL ATTRIBUTES

Strong commercial acumen and analytical skills

Ability to work in a matrix organization (CDO, MX, Sales, Key Lead Markets) – strong interpersonal skills, dealing with multiple stakeholders across different functions and levels of expertise

Entrepreneurial and able to work autonomously

Strong sense of urgency and achievement

Resilient and able to respond under pressure

Leadership qualities in impacting, contributing and challenging brand equity, and creative and comms

Ability to influence and collaborate with markets with varying levels of portfolio and brand maturity

The business language in Reckitt is English, therefore fluency in English is essential. Fluency in other language(s) is advantageous.

The skills for success Consumer Insights, Analytical skills, Brand Strategy, Category Strategy, Presentation skills, Drive Innovation, Storytelling, Creativity, Marketing optimization, Digital Marketing, Commercial acumen, FMCG/Consumer Health Experience, Brand Management.

What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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About the role

Seeking a visionary Brand Manager to elevate our leading brands to new heights in dynamic markets worldwide. Immerse yourself in customer insights and market trends, shaping the future of our products with your innovative ideas. As a key player in our marketing team, you'll have the opportunity to implement strategies that resonate on a global stage, bringing our brands to life both online and in stores. Your strategic input will craft ambitious plans, fostering sustainable growth and success for the long haul. This position is responsible for supporting Comms for Self-Care: Support the development of creative idea and core creative assets for all activations ensuring full funnel requirements/sufficiency with receiver markets. Support the deployment full toolkits to IMEX for localization. Responsibilities

Overall

- Partner for the ABD Self Care and Creative AOR to deliver Creative & Comms work. Partner with the I&A consumer insights to fuel our Creative & Comms. Partner for the Design and Shopper teams. Insight

- Contribute to a live bank of powerful consumer insights to fuel our Equity, Creative & Comms. Comms Planning

- Support the Activation Roadmap and Timing to enable Area/Market targets. Comms Development

- Support the build of Creative Idea, Core Creative Assets and core communication for all Activations:

Ensuring Full Funnel requirements and sufficiency delivered Digital and socially led creative – driven by mind opening insights to challenge category conventions to get people talking and sharing Seamless digital ecosystem addressing all key touch points through to ECOM Non digital touchpoints to augment the digital ecosystem Innovation with emerging digital touchpoints and platforms

Comms Deployment

- Support the provision of Activation Toolkits (Innovation / BDIs) tailored by market cluster / Job to be Done. MMR like process to collect feedback, finding supplier, creating POSM catalogue for markets to order. Localization done by Markets. Partnerships

- Support our key Area partnerships to maximise impact on Equity and Performance. Ensure IMEX teams fully enabled through timely guidelines and toolkits. Org. and Talent

- Active member of the CAP team for region – ensuring we deliver against clear priorities. The experience we're looking for

ROLE FIT CRITERIA

Project Management Experience Brand Management Experience as a Brand Manager or at least 2-years as an Assistant Brand Manager PROFESSIONAL QUALIFICATIONS/ EXPERIENCE Marketing experience: be able to demonstrate good marketing skills developed within the FMCG environment, personal care experience of benefit. Brand Equity and Creative & Comms Experience: be able to demonstrate Brand Equity and Creative & Comms skills developed within the FMCG environment OTHER PERSONAL ATTRIBUTES Strong commercial acumen and analytical skills Ability to work in a matrix organization (CDO, MX, Sales, Key Lead Markets) – strong interpersonal skills, dealing with multiple stakeholders across different functions and levels of expertise Entrepreneurial and able to work autonomously Strong sense of urgency and achievement Resilient and able to respond under pressure Leadership qualities in impacting, contributing and challenging brand equity, and creative and comms Ability to influence and collaborate with markets with varying levels of portfolio and brand maturity The business language in Reckitt is English, therefore fluency in English is essential. Fluency in other language(s) is advantageous. The skills for success

Consumer Insights, Analytical skills, Brand Strategy, Category Strategy, Presentation skills, Drive Innovation, Storytelling, Creativity, Marketing optimization, Digital Marketing, Commercial acumen, FMCG/Consumer Health Experience, Brand Management. What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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