181 Call Center Agent jobs in Subang Jaya
Sales Call Center Agent (English-speaking)
Port Klang
Neo Group
Posted 3 days ago
Job Viewed
Job Description
Overview
Sales Call Center Agent (English-speaking)
We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group.
Responsibilities- Contact potential customers via phone, email, or chat to introduce and explain our products or services
- Understand customer needs and preferences to recommend tailored solutions
- Provide accurate information and pricing to close sales and achieve sales targets
- Maintain detailed records of customer interactions and sales activities
- Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections
- Collaborate with other team members to achieve team sales goals
- Follow up with customers to ensure their satisfaction and build long-term relationships
- Fluent in English, both written and spoken
- Previous experience in sales or a similar customer-facing role
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion skills
- Target-driven mindset with a passion for achieving sales goals
- Ability to work effectively in a fast-paced and results-oriented environment
- Good problem-solving skills and ability to overcome objections
- Remote work opportunity
- Flexible working schedule
- Interesting product
- Salary and bonuses based on your performance
- Learning opportunities
- Career growth prospects
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Commitment to Diversity: At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
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0
Sales Call Center Agent (English-speaking)
Port Klang
Neo Group
Posted 5 days ago
Job Viewed
Job Description
Overview
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Sales Call Center Agent (English-speaking)
Cyberjaya
Neo Group
Posted 5 days ago
Job Viewed
Job Description
Overview
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Sales Call Center Agent (English-speaking)
Seri Kembangan
Neo Group
Posted 5 days ago
Job Viewed
Job Description
Overview
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
Sales Call Center Agent (English-speaking) We are looking for a Sales Agent (English-speaking) to join our Call Center team at Neo Group. Responsibilities
Contact potential customers via phone, email, or chat to introduce and explain our products or services Understand customer needs and preferences to recommend tailored solutions Provide accurate information and pricing to close sales and achieve sales targets Maintain detailed records of customer interactions and sales activities Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections Collaborate with other team members to achieve team sales goals Follow up with customers to ensure their satisfaction and build long-term relationships Requirements
Fluent in English, both written and spoken Previous experience in sales or a similar customer-facing role Excellent communication and interpersonal skills Strong negotiation and persuasion skills Target-driven mindset with a passion for achieving sales goals Ability to work effectively in a fast-paced and results-oriented environment Good problem-solving skills and ability to overcome objections Benefits
Remote work opportunity Flexible working schedule Interesting product Salary and bonuses based on your performance Learning opportunities Career growth prospects Why Neo Group?
Being part of Neo Group means more than just a job. It’s about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Commitment to Diversity:
At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Port Klang
Just Global Markets Ltd.
Posted 3 days ago
Job Viewed
Job Description
- Efficiently respond and communicate with clients to understand and service their needs via livechat
- Effectively analyse customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively diffuses conflict and opposition
- Contribute to team effort by accomplishing related results as needed
- Commit to meeting quality standards in processing customer adjustment
- Proficiency speaking and writing in Bahasa (Malaysia) and English
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
- Stable internet connection
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
Port Klang
EngageRocket
Posted 3 days ago
Job Viewed
Job Description
Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)
EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.
If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.
About Us
EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.
We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.
Your Role
As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.
What You’ll Do
- Respond to customer queries promptly and accurately via email, live chat, and phone.
- Demonstrate empathy and a customer-first approach in every interaction.
- Troubleshoot, identify, and resolve technical issues, escalating when necessary.
- Assist customers in understanding how to use and maximize the benefits of our products and services.
- Maintain customer satisfaction and first response time through excellent service and problem resolution.
- Update internal systems to track customer interactions and technical problems.
- Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
- Partner closely with the Customer Success team to drive customer engagement and retention.
What You’ll Bring
- 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
- Exceptional written and verbal communication skills in English.
- A resilient, solution-oriented mindset with a knack for problem-solving.
- Comfort working in a fast-paced, ever-evolving environment.
- Familiarity with tools like Hubspot, Jira, or similar platforms.
- Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.
Why You’ll Love It Here
- Autonomy and ownership to innovate and make an impact.
- Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
- Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
- Unbeatable culture (truly).
Reporting To: VP of Customer Success
Due to the high volume of applications, only shortlisted candidates will be contacted.
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5
Customer Support Engineer
Port Klang
Kaleris Company
Posted 3 days ago
Job Viewed
Job Description
Customer Support Engineer page is loaded# Customer Support Engineerlocations: Remote Malaysiatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
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6
Customer Support Specialist
Port Klang
LittleLives
Posted 3 days ago
Job Viewed
Job Description
Overview
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers.
RoleCustomer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.
Responsibilities- Provide responsive, empathetic, and clear support to users via live chat, email, and calls
- Handle inquiries and issues related to our platform, work with internal teams to resolve
- Maintain accurate records of customer interactions and feedback
- Create and improve support documentation (FAQs, guides, help articles)
- Support onboarding of new users with product walkthroughs and training
- Collaborate with product and technical teams to report issues and suggest improvements
- Meet service level targets (e.g. response time, resolution time, satisfaction ratings)
- 2+ years of experience in customer support, preferably in SaaS, tech, or education
- Strong communication skills and a customer-first mindset
- Comfortable working remotely and across time zones
- Proficiency in Chinese or Malay (spoken and written) is a plus
- Familiarity with helpdesk tools (e.g., Freshdesk) is a plus
- Strong organizational and problem-solving skills
- Able to work independently and as part of a diverse, multicultural team
- Competitive salary with performance-based bonuses
- Remote-friendly, flexible work environment
- Meaningful work supporting educators and children across Asia
- Dynamic, fast-paced startup culture with room for growth
- Collaborative, innovative and supportive work environment
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Engineer
Seri Kembangan
Kaleris Company
Posted 3 days ago
Job Viewed
Job Description
Customer Support Engineer page is loaded# Customer Support Engineerlocations:
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Engineer
Port Klang
Kaleris Company
Posted 3 days ago
Job Viewed
Job Description
Customer Support Engineer page is loaded# Customer Support Engineerlocations:
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Remote Malaysiatime type:
Full timeposted on:
Posted 30+ Days Agojob requisition id:
R- **Job Description:**# Responsibilities* Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.* Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.* Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.* Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.* Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.* Participate in software implementations and upgrades at customer facilities as necessary.* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.* Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.# Requirements* An Engineering degree (BE/BTech) in Computer Science.* 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions, preferably in container terminal, shipping, or logistics industries.* Hands-on experience with JAVA, XML, and client-server applications.* Knowledge and experience in coding with Core Java/Groovy is advantageous.* Excellent written and verbal communication skills in English.* Inherent customer service and technical support orientation.* Detail-oriented, self-motivated, and assertive communicator.* Flexibility to work in shifts based on business requirements.* Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.* Familiarity with diagnostic tools like Hyperic or similar is a bonus.* Understanding of relational database structures and web-based enterprise solutions.* Strong analytical and technical troubleshooting skills across various applications and technologies.* Willingness to travel as needed and the ability to work extended hours under tight deadlines.* Teamwork skills, especially in multi-disciplinary virtual teams across different locations.* Strong leadership, time management, and organizational abilities.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9