915 Call Center jobs in Malaysia

Who We Are Looking For

We are looking for a dynamic and service-oriented individual to join USANA as a Customer Service Representative, based in Malaysia. While the role is located in Malaysia, it is specifically dedicated to supporting our Singapore-based Brand Partners and customers through calls and emails. In this role, you will be responsible for delivering exceptional customer service that reflects and upholds USANA’s strong reputation. Your key responsibilities will include responding to customer inquiries and requests, processing orders and new applications, and resolving issues or concerns in a prompt and professional manner.

What You Will Do as a USANA Customer Representative

Responsibilities:

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Brand partners or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Brand partners or customers and listening to their feedback or concerns to improve Brand partners and customer retention.
• Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Brand partners or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Brand partners’ or customers’ needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Working Hours:

Monday to Friday, 11:00 AM – 8:00 PM

Qualifications/Knowledge, Skills & Abilities Requirements:

• Diploma with minimum 2 years customer service experience preferred.
• Superior listening, verbal, and written communication skills in both English and Mandarin.
• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
• Ability to handle stressful situation appropriately.
• Customer-oriented with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Basic computer knowledge and working knowledge of order entry system.
• Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.

About USANA

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Job Requirements:

1. Ability to communicate in Chinese (Cantonese & Mandarin)
2. Malaysian Citizen only
3. Willing to start immediately
4. Based in Kelana Jaya
5. Training Provided - No experience required
6. Salary Package RM 2000 - RM 2500 (Basic Salary + Attendance Allowance + Incentives + Sales Commission)
7. To Upsell Package for Astro
8. All Fresh Graduates / Semester Break Students are welcomed.

Working Hours: Mon – Fri 10am – 7pm

Job Type: Full-time

Call center Service Coordinator -SEA page is loadedCall center Service Coordinator -SEA Apply locations Kuala Lumpur, Wilayah Persekutuan, Malaysia time type Full time posted on Posted 2 Days Ago job requisition id R1292494

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

Please read our Applicant Data Privacy Notice carefully here .

Join to apply for the Call center Service Coordinator -SEA role at Beckman Coulter Diagnostics

Join to apply for the Call center Service Coordinator -SEA role at Beckman Coulter Diagnostics

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Beckman Coulter Diagnostics by 2x

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Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

64896 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary

Job Summary

As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.

Key Responsibilities

• Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
• Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.
• Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
• Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
• You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
• Proactively recover service lapses to promote customers’ loyalty.
• Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
• Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
• Compliant to company’s standard and policies; as well as regulatory guidelines.
• Continuously and proactively improve on product knowledge for Allianz Life and General.
• Maintain confidentiality of all information according to data privacy requirement.
• Undertake other duties and assignments assigned by the management as and when required.
  
  

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Fresh Graduates are encouraged to apply.
• At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
• Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
• Active listener with excellent communication, interpersonal and rapport building skills.
• Sound judgement and critical thinking.
• Outstanding organizational, strong time management and multitasking abilities.
• A patient and empathetic attitude.
• Adaptability and flexibility.
• Applicants must be willing to work in Plaza Sentral,KL Sentral.
• Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
• Contract position(s) available.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Financial Services and Insurance

Referrals increase your chances of interviewing at Allianz Malaysia by 2x

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Add expected salary to your profile for insights

We are seeking a dynamic and experienced HR Business Partner (HRBP) to support our fast-paced and growing call center. As an HRBP, you will play a crucial role in fostering a positive and productive work environment by partnering with call center leadership and employees. You will be a trusted advisor, providing guidance and support on a wide range of HR matters, while ensuring alignment with company objectives and best practices. This role requires a strong understanding of call center operations, excellent communication skills, and the ability to build strong relationships with stakeholders at all levels.

Responsibilities:

Stakeholder Management:

Proactively build and maintain strong relationships with call center leadership, managers, and team leads to understand their business needs and provide strategic HR solutions.

Effectively manage stakeholder expectations by providing regular updates, addressing concerns promptly, and ensuring transparency in HR processes.

Partner with leadership to develop and implement initiatives that improve employee engagement, performance, and retention within the call center.

Provide coaching and guidance to managers on employee relations issues, performance management, and leadership development.

Employee Relations & Agent Support:

Serve as the primary point of contact for call center agents regarding HR-related inquiries, including policies, benefits, compensation, and performance expectations.

Address employee relations issues promptly and professionally, conducting thorough investigations and ensuring fair and consistent application of company policies.

Proactively identify and address potential employee relations issues to maintain a positive and harmonious work environment.

Partner with call center management to implement programs that recognize and reward employee contributions.

Performance Management:

Collaborate with managers to implement effective performance management processes, including goal setting, performance reviews, and development plans.

Provide guidance and support to managers 1 on addressing performance issues and implementing corrective action plans.

Analyze performance data to identify trends and recommend solutions to improve overall team performance.

HR Administration & Compliance:

Ensure compliance with all applicable labor laws and regulations.

Manage HR-related documentation and records accurately and confidentially.

Contribute to the development and implementation of HR policies and procedures.

Identify opportunities to improve HR processes and services within the call center.

Stay up-to-date on HR best practices and industry trends.

Participate in HR projects and initiatives as needed.

Qualifications:

Minimum 1 years of experience as an HR Business Partner, preferably in a call center or customer service environment.

Strong understanding of call center operations and metrics.

Mandarin Speaker is required for this role since need to deal with mandarin agents.

Excellent communication, interpersonal, and stakeholder management skills.

Proven ability to build strong relationships and influence stakeholders at all levels.

Solid knowledge of employee relations principles and best practices.

Experience conducting investigations and resolving employee relations issues.

Strong performance management and talent development skills.

Knowledge of HRIS systems and data analytics.

Ability to work independently and as part of a team.

SHRM certification will be advantage for the role.

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have in employee relations? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Human Resources Business Partner? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Have you worked in a call centre before? How many years' experience do you have as a human resources manager?

Call Centre & Customer Service More than 10,000 employees

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

Perks and benefits Employee Recognition & Insurance Coverage Professional Development & Company Culture Competitive Salary Rewards & Benefits Package

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Human Resources Business Partner

This job is all about helping customers! You’ll answer questions, solve problems, and make sure people feel valued. You might like this job because you get to connect with others and make their day better while learning about cool products!

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company's products and services.
• Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

To succeed in this role, we will need you to have:

• Language(s) required: Mandarin, English and Bahasa Malaysia.
• Must possess at least Diploma or equivalent.
• Required skills: Phone Skills, Listening, Analyzing Information, Product Knowledge, Customer service
• Keen learner with good attitude, independent, responsible, self motivate and able to work independently.
• Ability to multitasking, priotize workload and delegate task.
• Candidates from label printing industry will be an advantage.
• Able to work with other department.
• Willing to work in Kepong (nearby Sri Damansara).
• Full time position is available.
• Fresh graduates are encouraged to apply.

Analytical Skills

Product Knowledge

Customer Service

Communication

- Own in-house Gym facilities- Ping pong activities

We do not have any strict dress code here.

Work alongside fun, encouraging, and supportive colleagues from a diverse range of backgrounds

Performance-based annual bonus

We are young at heart with many Gen Y & Gen Z members.

EAN Label Industry Sdn. Bhd was incorporated from the year 2006 until this day. EAN LABEL has grown and expanded its customer base enormously in the past few years due to our careful yet continual investment in our growth, printing equipment and technologies, as well as infrastructure. With the full support from our valued customers and the ample commitment from our responsible staff, we have grown to become one of.