1,323 Call Center jobs in Malaysia

Customer Service Representative - Call Center

USANA Health Sciences

Posted 24 days ago

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Job Description

Who We Are Looking For

We are looking for a dynamic and service-oriented individual to join USANA as a Customer Service Representative, based in Malaysia. While the role is located in Malaysia, it is specifically dedicated to supporting our Singapore-based Brand Partners and customers through calls and emails. In this role, you will be responsible for delivering exceptional customer service that reflects and upholds USANA’s strong reputation. Your key responsibilities will include responding to customer inquiries and requests, processing orders and new applications, and resolving issues or concerns in a prompt and professional manner.

What You Will Do as a USANA Customer Representative

Responsibilities:

  • Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
  • Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
  • Responding efficiently and accurately to Brand partners or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
  • Building relationship with Brand partners or customers and listening to their feedback or concerns to improve Brand partners and customer retention.
  • Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Brand partners or customers and provide guidance if needed.
  • Providing recommendations or upselling products or business solutions that may better suit Brand partners’ or customers’ needs.
  • Identify and escalate issues to overseeing supervisor.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
  • Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Working Hours:

Monday to Friday, 11:00 AM – 8:00 PM

Qualifications/Knowledge, Skills & Abilities Requirements:

  • Diploma with minimum 2 years customer service experience preferred.
  • Superior listening, verbal, and written communication skills in both English and Mandarin.
  • Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
  • Ability to handle stressful situation appropriately.
  • Customer-oriented with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Basic computer knowledge and working knowledge of order entry system.
  • Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.

About USANA

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.

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Call Center Officer cum Telemarketers

Ipoh, Perak Enzo Consortium Health House

Posted 4 days ago

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Job Description

Call Center Officer di Greentown, Ipoh

* Gaji pokok RM2300
* Tidak melibatkan jualan
* Berkerja di dalam pejabat sahaja
* 5 hari seminggu (Isnin - Jumaat)
* Waktu Bekerja : 9.00am – 6.00pm
* Pejabat di kawasan Greentown
* Kelulusan minima : SPM
* Fasih Bahasa Malaysia & Bahasa Inggeris
* Boleh berkomunikasi dengan lancar.
* Mempunyai perwatakan menarik.
* Mempunyai sikap ingin belajar.
* Boleh menerima teguran.

Faedah:

1) Caruman KWSP & Perkeso
2) Cuti Tahunan

Sila hubungi En. Kamal pada talian atau email kan resume ke

Job Info & Requirement

Contract Type Full-time

Job Type Non-Executive

Experience Level <1 year

Job Categories Customer Svc/Call Centre

spm

Language Required English, Bahasa Malaysia

Nationality Preferred Malaysians Only

All Genders

Own Transport None

Salary & Other benefits

RM 2,000 to RM 2,300 per month

Other Benefit (Optional) Caruman KWSPCaruman PerkesoCuti Tahunan

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Team Leader Call Center (Mandarin)

Kuala Lumpur, Kuala Lumpur Telecontinent

Posted 5 days ago

Job Viewed

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Job Description

Job Responsibility

Â

  • Assist the Operations Manager in overseeing daily operations and ensuring team performance.
  • Supervise a team of Malaysia, Singapore and Hong Kong to drive productivity and performance.
  • Monitor KPIs, including monthly targets, quality evaluations, attendance, and punctuality.
  • Coach, motivate, and mentor team members to exceed performance expectations.
  • Handle escalated inquiries and resolve issues quickly and effectively.
  • Ensure adherence to company policies, processes, and service standards. Track and manage team attendance and work schedules to ensure efficiency.
  • Collaborate with multiple departments to enhance performance, training, and reporting.
  • Conduct performance reviews and implement improvement plans for staff.
  • Generate daily reports and ensure accurate tracking of team progress.

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Job Requirements

  • Open for Malaysian citizen.
  • Demonstrated fluency in both spoken and written English, Mandarin due to market served.
  • Immediate commencement is highly desirable.
  • Minimum Diploma, Degree, or equivalent qualification in any field.
  • At least 3 year of experienced in the BPO contact centre industry, preferably in telemarketing, customer service OR lead generation.
  • Strong supervision, coaching, leadership, and people management skills.
  • Critical thinking, analytical skills, and problem-solving abilities.
  • Ability to multitask and work independently with minimal supervision.
  • Proficiency in Microsoft PowerPoint and Excel.

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Job Benefits

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  • Remuneration package: - Basic: up to RM4500 - KPI allowance: up to RM1500 (Based performance) *Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
  • Annual salary increment & performance bonus
  • Medical & hospitalization covered
  • EPF, SOCSO and EIS covered
  • Working hours: - 8 working hour, 2 days off - - No midnight shift 5 working days *Note: Working hours are subject to change based on business and operational requirements.
  • External training will be provided and potential career progression opportunities
  • Working location: Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)

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Outbound Call Center - Kelana Jaya

Petaling Jaya, Selangor Student Malaysia

Posted 14 days ago

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Job Description

Job Requirements:

  1. Ability to communicate in Chinese (Cantonese & Mandarin)
  2. Malaysian Citizen only
  3. Willing to start immediately
  4. Based in Kelana Jaya
  5. Training Provided - No experience required
  6. Salary Package RM 2000 - RM 2500 (Basic Salary + Attendance Allowance + Incentives + Sales Commission)
  7. To Upsell Package for Astro
  8. All Fresh Graduates / Semester Break Students are welcomed.

Working Hours: Mon – Fri 10am – 7pm

Job Type: Full-time

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Call Center Quality Assurance, Senior

Zebra Technologies

Posted 14 days ago

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Job Description

Remote Work: No


Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Responsibilities:
  • Sets the quality standards and measures performance for incoming and outgoing calls/emails of Support Center agents
  • Manages quality monitoring data management system to compile and track performance at team and individual levels
  • Performs call monitoring to identify agent training needs
  • Manages customer and client listening programs to identify trends in customer needs and expectations
  • Analyzes and prepares internal and external quality reports for management staff review
  • Analyzes and provides actionable data to various internal support groups as needed
  • Participates in design of call monitoring formats and quality standards
  • Facilitates call calibration sessions for call center staff
  • Provides improvement strategies and recommendations to call center team leaders and managers
  • Works collaboratively with stakeholders to support quality product governance activities
Qualifications:
  • Bachelor's degree
  • 5-8 years of experience or an advanced degree and equivalent experience
  • Excellent oral, written and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Intermediate level of knowledge or expertise with PC hardware and software (Microsoft Word, PowerPoint and Excel)
  • Intermediate to advanced level of knowledge with internet technology
  • Strong knowledge of customer care processes and techniques
  • Demonstrate ability to work well in a team environment
  • Dedication to providing exceptional customer service
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Call Center Quality Assurance, Senior

Zebra Technologies

Posted 28 days ago

Job Viewed

Tap Again To Close

Job Description

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
Sets the quality standards and measures performance for incoming and outgoing calls/emails of Support Center agents.
Responsibilities:
+ Sets the quality standards and measures performance for incoming and outgoing calls/emails of Support Center agents
+ Manages quality monitoring data management system to compile and track performance at team and individual levels
+ Performs call monitoring to identify agent training needs
+ Manages customer and client listening programs to identify trends in customer needs and expectations
+ Analyzes and prepares internal and external quality reports for management staff review
+ Analyzes and provides actionable data to various internal support groups as needed
+ Participates in design of call monitoring formats and quality standards
+ Facilitates call calibration sessions for call center staff
+ Provides improvement strategies and recommendations to call center team leaders and managers
+ Works collaboratively with stakeholder to support quality product governance activities
Qualifications:
+ Bachelor's degree
+ 5-8 years of experience or an advanced degree and equivalent experience
+ Excellent oral, written and interpersonal communication skills
+ Exceptional listening and analytical skills
+ Intermediate level of knowledge or expertise with PC hardware and software (Microsoft Word, PowerPoint and Excel)
+ Intermediate to advance level of knowledge with internet technology
+ Strong knowledge of customer care processes and techniques
+ Demonstrate ability to work well in a team environment
+ Dedication to providing exceptional customer service
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
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Customer Service Officer - Inbound Call Center

Kuala Lumpur, Kuala Lumpur Allianz Malaysia

Posted 7 days ago

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Job Description

64896 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary

Job Summary

As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.

Key Responsibilities

  • Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
  • Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.
  • Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
  • Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
  • You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
  • Proactively recover service lapses to promote customers’ loyalty.
  • Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
  • Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
  • Compliant to company’s standard and policies; as well as regulatory guidelines.
  • Continuously and proactively improve on product knowledge for Allianz Life and General.
  • Maintain confidentiality of all information according to data privacy requirement.
  • Undertake other duties and assignments assigned by the management as and when required.

Key Requirements

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Fresh Graduates are encouraged to apply.
  • At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
  • Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
  • Active listener with excellent communication, interpersonal and rapport building skills.
  • Sound judgement and critical thinking.
  • Outstanding organizational, strong time management and multitasking abilities.
  • A patient and empathetic attitude.
  • Adaptability and flexibility.
  • Applicants must be willing to work in Plaza Sentral,KL Sentral.
  • Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
  • Contract position(s) available.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group. #J-18808-Ljbffr
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Customer Service Officer - Inbound Call Center

Kuala Lumpur, Kuala Lumpur Allianz

Posted 14 days ago

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Job Description

Customer Service Officer - Inbound Call Center

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

Customer Service Officer - Inbound Call Center

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer - Inbound Call Center role at Allianz Malaysia

64896 | Customer Services & Claims | Professional | ((custPositionClusterCSB)) | Allianz Malaysia | Full-Time | Temporary

Job Summary

As a Customer Service Associate, the role is responsible to deliver the Allianz Experience at every interaction. He/She will live up to Allianz Values in delivery service to customers, agents and colleagues, and very passionate about understanding customers, knowing their needs and expectations and working towards exceeding them.

Key Responsibilities

  • Be the face of Allianz - possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
  • Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.
  • Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.
  • Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
  • You are to participate in customer on-boarding including but not limited to Claims on boarding; survey calls etc.
  • Proactively recover service lapses to promote customers’ loyalty.
  • Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
  • Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
  • Compliant to company’s standard and policies; as well as regulatory guidelines.
  • Continuously and proactively improve on product knowledge for Allianz Life and General.
  • Maintain confidentiality of all information according to data privacy requirement.
  • Undertake other duties and assignments assigned by the management as and when required.

Key Requirements

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Fresh Graduates are encouraged to apply.
  • At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
  • Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
  • Active listener with excellent communication, interpersonal and rapport building skills.
  • Sound judgement and critical thinking.
  • Outstanding organizational, strong time management and multitasking abilities.
  • A patient and empathetic attitude.
  • Adaptability and flexibility.
  • Applicants must be willing to work in Plaza Sentral,KL Sentral.
  • Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
  • Contract position(s) available.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Financial Services and Insurance

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Technical & Customer Support Specialist

Shah Alam, Selangor Razer

Posted 7 days ago

Job Viewed

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Job Description

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:

As a Technical & Customer Support Specialist for our payment gateway, you'll play a key role in helping merchants who are using our payment processing services. Your responsibilities will include assisting with onboarding, handling merchant inquiries, and ensuring their experience with our payment gateway is seamless. This position requires good communication skills, basic technical knowledge, and a focus on customer satisfaction.

Key Responsibilities:

Technical Issue Resolution

  • Provide first-line support and timely technical assistance for issues related to payment processing systems, including transaction failures, connectivity issues, API integrations, onboarding, and more via phone, email, chat, and ticketing system.

  • Troubleshoot and resolve basic technical issues, such as transaction failures and API problems, using available tools and documentation.

  • Assist customers/merchants with account setup, configuration, and payment gateway integration with their websites or applications.

  • Collaborate with senior team members to escalate and resolve complex technical issues efficiently.

  • Work with internal teams, including product development, engineering, and QA, to address escalated technical issues.

  • Document troubleshooting steps and resolutions to contribute to the knowledge base.

Operational Support

  • Monitor payment processing systems for performance and reliability, reporting anomalies or potential issues.

  • Maintain accurate records of customer interactions, technical issues, and resolutions.

  • Collaborate with seniors and operations managers on routine system maintenance, including software updates and server configurations.

  • Participate in testing and quality assurance processes for system upgrades and new features.

  • Educate customers and merchants on effective use of the payment gateway.

  • Contribute to the improvement of operational procedures and documentation.

Client Interaction and Communication

  • Engage with clients and merchants to gather information about issues, provide updates, and ensure timely resolutions.

  • Respond professionally to client inquiries, ensuring high customer satisfaction.

  • Collaborate with account managers and sales teams to address client concerns and provide technical insights during pre- and post-sales interactions.

  • Seek opportunities to improve customer support processes and enhance the overall experience.

Collaboration and Knowledge Sharing

  • Stay updated on industry trends, regulatory changes, and payment processing security standards.

  • Collaborate with development, QA, product management, and customer support teams to address challenges.

  • Actively participate in team meetings, case studies, training, and knowledge-sharing initiatives.

  • Share insights and best practices to promote continuous improvement and teamwork.

Additional Information

  • This role may require occasional evening or weekend work to support clients in different time zones.

  • Training will be provided on products and processes.

  • Excellent opportunity to gain fintech industry experience and grow in technical support.

Requirements / Qualifications and Skills:
  • Education: Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, or equivalent.

  • Experience: Minimum of 1 year in a relevant field; fresh graduates are encouraged to apply.

  • Technical Knowledge:

    • Prior experience in technical support or customer service within the fintech or payment processing industry is preferred.

    • Familiarity with payment processing systems, APIs, electronic transactions, and web technologies is a plus.

    • Experience with ticketing systems and CRM software.

    • Strong troubleshooting and problem-solving skills.

  • Soft Skills:

    • Strong customer service orientation and the ability to explain technical concepts to non-technical users.

    • Excellent verbal and written communication skills; multilingual skills (Bahasa Malaysia, English) are encouraged.

    • Collaborative team player with flexibility to adapt to changing priorities.

    • Initiative to learn new technologies and tools quickly.

  • Additional Requirements:

    • Willingness to work extended hours, including evenings, weekends, or public holidays, as needed.

    • Willingness to work in I-City and adapt to changes in responsibilities or scope.

Pre-Requisites:

Are you game?

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Technical & Customer Support Executive

Shah Alam, Selangor Razer Inc.

Posted 7 days ago

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Job Description

Join to apply for the Technical & Customer Support Executive role at Razer Inc.

Join to apply for the Technical & Customer Support Executive role at Razer Inc.

Get AI-powered advice on this job and more exclusive features.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

Position Overview:

As a Technical & Customer Support Specialist, you will provide technical assistance and support to merchants and customers utilizing our payment gateway services. You will focus on learning and mastering the technical aspects of payment processing, troubleshooting basic technical issues, and assisting merchants with integration and configuration tasks under the guidance of senior team members.

Key Responsibilities

Technical Issue Resolution

  • Provide first-line support, timely and effective technical assistance for technical issues related to payment processing systems, including but not limited to transaction failures, connectivity issues, API integrations, onboarding and etc to customers and merchants via phone, email, chat, and ticketing system.
  • Troubleshoot and resolve basic technical issues related to payment processing online and offline, including transaction failures, integration problems, and API issues promptly, utilizing available tools, resources, and documentation.
  • Assist customers/merchants with account setup, configuration, and integration of our payment gateway with their websites or applications.
  • Work collaboratively with senior team members to escalate and follow up on complex technical issues until resolution is achieved.
  • Collaborate with internal teams, including product development, engineering, and QA, to escalate and resolve complex technical issues.
  • Document troubleshooting steps, resolutions, and other relevant information for future reference and to contribute to the development of our knowledge base.


Operational Support

  • Assist in monitoring the performance and reliability of payment processing systems, identifying and reporting any anomalies or potential issues.
  • Document and maintain accurate records of customer interactions, technical issues, and resolutions.
  • Work with the seniors and operations managers to execute routine system maintenance tasks, such as software updates, database maintenance, and server configuration changes.
  • Participate in testing and quality assurance processes for system upgrades, new features, and integrations.
  • Provide educational support to customers and merchants on using the payment gateway effectively.
  • Contribute to the development and improvement of operational procedures and documentation.


Client Interaction and Communication

  • Communicate with clients and merchants to gather information about reported issues, provide updates on ongoing investigations, and ensure timely resolution.
  • Respond to client inquiries and requests for assistance in a professional and courteous manner, maintaining high levels of customer satisfaction.
  • Collaborate with account managers and sales teams to address client concerns and provide technical insights during pre-sales and post-sales interactions.
  • Continuously seek opportunities to improve the customer support process, streamline workflows, and enhance the overall customer experience.


Collaboration and Knowledge Sharing

  • Stay updated on industry trends, regulatory changes, and security standards related to payment processing.
  • Work closely with cross-functional teams, including development, QA, product management, and customer support, to address technical and operational challenges.
  • Actively participate in team meetings, study case, training sessions, and knowledge-sharing initiatives to enhance technical skills and domain knowledge.
  • Share insights, best practices, and lessons learned with colleagues to foster a culture of continuous improvement and collaboration.


Additional Information: This role may require occasional evening or weekend work to support clients in different time zones. Training will be provided to familiarize you with our products and processes. This is an excellent opportunity to gain valuable experience in the fintech industry and grow your career in technical support.

Requirements / Qualifications And Skills

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • Minimum of 1 year(s) of experience in a relevant field is required.
  • Preferably with prior experience in technical support or customer service within the fintech or payment processing industry.
  • Familiarity with payment processing systems, APIs, electronic transactions and web technologies is a plus.
  • Familiarity with ticketing systems and CRM software.
  • Strong troubleshooting and problem-solving skills.
  • Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English languages).
  • Capable of working independently and collaboratively in a dynamic work environment.
  • Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.
  • Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole.
  • Willingness to adapt to any changes in position, scope, or responsibilities as needed by the organization.
  • Fresh graduates are also encouraged to apply.
  • Willingness to work extended hours, including occasional evenings, weekends, or public holidays, to provide support for local and regional teams, as well as clients across different time zones, as needed.
  • Willingness to work in I-City.


Pre-Requisites

Are you game?

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Computers and Electronics Manufacturing

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