2,346 Cafe Staff jobs in Malaysia

Nami Café, located inside NUS Innovation 4.0, serves high-quality coffee, Poké Bowls, and internationally inspired meals. We are a group of friends committed to creating a harmonious, supportive, and enjoyable work environment.

The day-to-day duties include:

• Barista responsibilities
• Preparation of food and beverages
• Cashiering
• Maintaining cleanliness
• Providing friendly customer service
• Ordering and inventory checks

Prior experience in café work and barista skills are preferred but not mandatory. Necessary training will be provided on the job.

Students are highly welcome to apply. Working hours are flexible and can be adapted to your school schedule.

Job Type: Part-time

Salary: $9.50 - $1.00 per hour

Alternatively, full-time positions are available with a salary of 2000 - 2200 per month.

Chef De Partie - Colleagues' Cafe at Mandarin Oriental

Mandarin Oriental, Kuala Lumpur is looking for a Chef De Partie to join our Culinary (Colleagues’ Cafe) team.

About The Job
Based at Mandarin Oriental, Kuala Lumpur within the Culinary Department, the Chef De Partie is responsible to assist the Sous Chef and Junior Sous Chef in supervising and running his/her assigned section within the culinary outlet and on demand in any other area of the culinary operation. The Chef De Partie reports to the Sous Chef / Executive Chef.

As Chef De Partie, you will be responsible for the following duties:

• Responsible for the day to day operation with the assigned kitchen section in cooperation with the other kitchen sections of the culinary outlet or kitchen department.
• Responsible for the food quality and presentation of his/her assigned outlet kitchen section and on demand to assist other areas of the hotel culinary operation.
• Ensure that all kitchen mise-en-place is prepared according to production plan.
• Check food storage areas and refrigerators for cleanliness and proper functioning and report any discrepancies to the supervisor.
• To comply at all times with the standard recipes, quality requirements, stocks, and techniques of his/her kitchen and within the kitchen outlet, and communicates with Sous Chef and supporting kitchens’ status, shortfalls and trainings needs.

As Chef De Partie, We Expect From You

• High School Diploma or equivalent.
• Minimum 3 years working experience in supervisory role.
• Ability to communicate in English and Bahasa Malaysia.
• Able to stay calm under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm).
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
• Public holiday entitlement based on Malaysian calendar.
• Exceptional rest area & colleagues engagement activities.

We’re Fans. Are you?

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries: Hospitality

Kuala Lumpur, Malaysia

Responsibilities

• Providing good service and friendly service to customers
• Give advice in terms of product
• Ensure the premise is in clean and orderly
• Attractive personality, energetic and positive behavior

• Only for serious applicant
• Have at least PMR / SPM
• Have an attractive personality and can communicate well
• Age 18 years and above
• Have a strong interest in retail
• Able to work in shifts, weekends and public holidays
• Applicants must be a Malaysian citizen & Permanent Resident status
• Able to work in AEON

• Medical facilities
• EPF
• SOCSO
• Annual bonus
• Increase in salary
• Further studies opportunity
• Training provided
• Uniform
• Rebate Scheme

Daily

• Staff Management (manpower scheduling)
• Attend briefing with staff and promoters
• Checking staff attendance and attire
• Sharing sales achievements from yesterday, sales budget for today, and up-to-date sales achievement
• Sharing customer feedback and arising issues
• Staff education on product knowledge for highlight items, new arrivals, and promotions
• Documenting briefing information in the department communication book
• Preparing Daily Work Schedule (DWS) before store opening and for the next day, submitting for verification
• Checking department cleanliness, freshness, and condition based on DWS
• Managing sales area and maintaining store cleanliness and displays
• Ordering stock based on requests and stock levels before specified deadlines
• Ensuring POP & Price Card availability, correctness, and display standards
• Managing merchandise and production levels, including sushi preparation and display
• Backroom and loss management, including price alterations and receiving merchandise
• Facility, hygiene, and cleanliness maintenance

• Promotion planning and execution review
• Stock ordering based on weekly plans
• Office management including sales reports and slow-moving items
• Reviewing incoming merchandise and delivery notes

• Scheduling department duties and manpower planning
• Preparing and monitoring OKRs
• Filing and documentation of reports and plans
• Participating in department meetings and staff planning

The employee may be required to perform additional tasks as assigned by management.

Education & Experience

• Degree/Diploma in any field
• 3-5 years of experience in retail operations management or related field

Computer Skills

• MS Word, Excel, PowerPoint, Teams

Language Skills

• Fluent in English and Bahasa Malaysia

Working Environment

Ability to work on shifts, including off days, rest days, or public holidays.

• Bonus
• Medical benefits
• Staff rebate
• Yearly increment

Job Responsibilities

The following responsibilities are listed by frequency.

• Staff Management (manpower schedule)
• Attend briefing with staff and promoters
• Checking staff attendance and attire
• Sharing yesterday sales achievement, today sales budget and up to date sales achievement
• Sharing information about customer voice and any arising issues
• Staff education — product knowledge for any highlight item / new arrival and promotion item
• Checking attendance
• Sharing information about customer voice or any arising issues
• List down all the briefing information inside the department communication book
• Paperwork
• Make DWS for today on notice board (before store opened)
• Prepare DWS for next day, checking on manpower schedule and submitted to manager / division leader in charge / proxy for the day before 6.00 p.m. to be verify
• Checking department cleaning, freshness and etc. based on the DWS (Master Schedule Locations) and remark in checking column
• Checking attendance of any amendment
• Sales Area Management
• Management of Sales Floor
• Keep cleanliness of your sales floor
• Maintain and improve so that existing floor will be materialized with the improvement of Merchandise Display, Decoration and POP
• Maintain good condition of lighting, fixtures and selling equipment

• Checking on Daily updated request by quantity should be done before 12.00 noon (daily for 3 day in advance)
• Authorized store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm at the same day (daily for 3 days in advance)
• Checking on balance stock for ordering purpose

• Checking and Updated the POP
• Weekly Selection
• Advertised Item
• J – Card Item
• Normal Item
• POP have corrected price, format & description
• Maximum 2 POPs are allowed to be attached to L‑stand
• No torn & dirty POP and show card

• Production Management
• Make sure the production level is enough
• Prepare all sushi assortment and ensure all is prepared before store opens
• Ensure staff / manpower is enough to prepare all the sushi assortment, to display and to clean the counter
• Make sure all is ready display with the right pricing or POP
• Monitoring stock level and need to prepare or top up based on stock level
• Ensure all the Concuss Counter operate and ready to serve customer before store open
• Non‑Merchandise Management
• The condition of chiller or show case are in good condition
• No unused fixtures or customer trolley
• Floor tiles is complete and in good condition
• Pillar / Wall is well maintained without any stain, cello tape or poster

• Price Alteration & PA Zero
• Make sure all the PA Zero item is done on daily basis
• Monitoring on price change (mark up and mark down) and make sure all the price card or POP should be done before store open
• Loading Bay and Receiving
• Checking process to the receiving merchandise, quantity delivery must match R/N and delivery info, and all merchandise should be collected from loading bay immediately
• Check the quality, freshness and quantity of merchandise before receiving
• No non‑quality, spoiled or not fresh merchandise should be accepted during the receiving process
• Facility, Hygiene and Cleanliness
• Maintenance
• Ensure all the lighting at selling floor is functioning, especially inside the fitting room
• Cleanliness & Hygiene
• Checking staff for the cleaning process has been designated in DWS
• Cleaning concern area includes: Promotion stock
• No rubbish, leftover string or cellophane tape
• Use proper cleaning tools
• No empty boxes or PA items in the sales area

• Promotion Plan
• Checking on execution of promotion plan before and after business operation
• Promotion set up per schedule and in manner organized
• POP Available?
• Enough Stock Volume?
• All the arrangement is following the layout?
• Ordering
• Ensure Group Leader already schedule the Maintain Weekly Plan and also Confirm Weekly Production by 11.00 pm every Thursday
• Checking on balance stock for ordering purpose

• Office Management
• Prepare the weekly sales information, sales promotion reviews and report of slow-moving items
• Other Task
• Checking all merchandise based on R/N and delivery info
• Checking incoming R/N for new delivery especially for promotion or advertised items
• Photocopy DI from MMD

• Time Table Scheduling
• Planning Monthly Department Duty Roster
• Checking Monthly Promoter Duty Roster
• Planning Manpower for Monthly Stock Take
• Key in HRMS BOSS .NET system monthly planning schedule and get approval from manager
• OKR
• Prepare the OKR base on the OKR given by Store Operation, HQ (1st half and 2nd half)
• Monitor the achievement progress of OKR results on monthly and submit it to Division Leader for checking and approval for 1st evaluation (1st half and 2nd half)
• Office Management
• All documents are filing properly and easy to find
• Document Involved: Monthly Merchandising Report, Monthly Sales Budget & Achievement, Monthly Review, Department Duty Roster, Promotion Plan, Planning Promotion Setup Plan (inclusive layout, brand, cashier, POP, cleaning schedule), Sales Plan and Countermeasure
• Meeting
• Attending department meeting with merchandiser
• Planning and conduct staff meeting

Other Duties: The employee may be required to perform additional tasks, duties, or projects as assigned by the company, based on business needs or as deemed necessary by management.

Education Qualification & Experiences

• Degree/Diploma in any field
• 3-5 years of working experience in retail operations management/related field

Computer Literacy Skills

• MS Word
• MS Excel
• MS PowerPoint
• MS Team

Language Skills

• Fluent in English and Bahasa Malaysia

Working Environment

• Able to work on shift including Off Day, Rest Day or Public Holiday

• Bonus
• Medical Benefit
• Staff rebate
• Yearly increment

Company Background

Kith are known for simple and great breakfasts, traditional Italian pastas and GOOD coffee. Named for our philosophy and intimate atmosphere, Kith is where good coffee and delicious fuss-free fare, rally in a compelling invitation to come together and enjoy. We keep it simple and sincere in everything we do. With sincerity and care for the needs of the people it serves, Kith is a place where people are inspired and happy to work in. We believe in nurturing strong bonds with our people and the customers we serve through sincerity and honesty in all that we do!

Kitchen Operation

• Prepare and cook food.
• Prepare Mise en Place.
• Ensure good kitchen hygiene and housekeeping duties.
• Ensure compliance with SFA regulations.
• Attend to all kitchen duties including stock checking and supplies.
• Maintain daily cleaning for all kitchen areas and equipment.
• Able to exercise flexibility and adapt readily to changes/situations and think on one’s feet.
• Maintain high standards of food quality and safety.
• Work closely with café supervisor to ensure excellent service.
• Undertake other assignments and/or ad hoc duties as and when required.
• Report to the Restaurant Chef-in-charge.

Other Requirements

• Preferred at least 1-3 years working experience in Western restaurants or kitchen in-charge
• Culinary degree or relevant certification preferred
• Familiarity with food safety and sanitation regulations
• Basic knowledge of food safety and hygiene practices
• GCE 'O' Level or GCE 'N' Level (Preferred)
• Positive work attitude
• Willing to learn
• Be a team player
• Attention to details
• Attendance and punctuality at work is required.

Work Location

• West Coast

Remuneration & Working Hours

Salary: $12 - 14 / hour

Working Hours: 3 to 5 days / week

Schedule:

• Early shift
• Holidays
• Night shift
• Weekend availability

Job Types: Part-time, Permanent

Benefits:

• Employee discount
• Staff meals provided

We welcome you to our friendly and family-oriented company. Interested applicants, please email your updated resume, earliest availability and expected salary to:

We regret that only shortlisted applicants will be contacted.

Overview

Join to apply for the Customer Service role at Muhibbah Alliance Capital Sdn Bhd .

Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• SKILL:
• Good in Microsoft Excel, and Word.
• Wellcommunication skills, both written and verbal.
• Problem-solving abilities and attention to detail.
• A proactive attitude and willingness to learn.

• F3MALE
• RANGE: 20-35
• LANGUAGE: MALAY, ENGLISH

• Allowance Provided
• EPF / SOCSO / PCB
• Annual Bonus
• Annual Leave

• Associate

• Full-time

• Customer Service

Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.

This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!