What Jobs are available for Business Support in Malaysia?

**What's the job?**
As Director of Finance & Business Support, you'll direct hotel financial operations and ensure the security of hotel assets. Reporting on the financial state of hotel you'll also make recommendations to improve hotel profitability. You'll be the first point of contact for all hotel financial and accounting-related issues with general manager, owners, auditors (internal and external) and regulatory agencies
**Your day-to-day**
**People**
+ Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance
+ Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently
+ Recommend or initiate any HR elated actions where needed
+ Direct the team on how decision-making impacts profits
+ Drive a great working environment for teams to thrive - connect departments to create sense of one team
**Responsible Business**
+ Implement and maintain acceptable accounting practices as required by company policy and procedures
+ Ensure financial control procedures and systems are ethical and legal
+ Participate in local recognised professional and industry organisations
+ Manage hotel contracts (example: vendor leases and/or service contracts)
+ Other ad-hoc duties - unexpected moments when we have to pull together to get a task done; Manager on Duty functions
+ Ensuring Insurance and Licenses for the hotel is compliant and up to date wit the requirement, complying with HMA and local government regulations
**Guest Experience**
+ Help guests - you'll be happy to help if someone needs assistance with a request or complaint
+ Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and financial dispute resolution
**Financial**
+ Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximise financial return
+ Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads
+ Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts
+ Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings
+ Manage accounts payable to balance cash flow and reputation with suppliers
+ Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved
+ Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances
**Accountabilities**
+ This is the top Accounting job in a large, luxury, or resort hotel. Typically supervises clerical accounting employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations.
**WHAT WE NEED FROM YOU?**
+ Bachelor's degree / higher education qualification / equivalent in Accounting and Finance
+ 4-8 years' experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience
+ Knowledge of accounting management duties e.g. negotiating hotel space and tenant leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc
+ Professional accounting knowledgeable of USALI or finance designation or certification preferred
+ Must speak local language(s). English and Other languages preferred
**How do I deliver this?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers **True Hospitality** in their own way, and at the heart of it all are specific, core service skills.
+ **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests
+ **True Confidence:** having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
+ **True Listening:** focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
+ **True Responsiveness:** is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Business Support - Team Lead (Service Hub)
We are currently expanding our business in Malaysia market! At Sedgwick, we believe that _caring counts_ and that includes caring for our people. If you're someone who enjoys keeping things organized, supporting teams, and making sure the business runs smoothly behind the scenes, this role is for you.
**What You'll Be Part Of**
You'll join a global company that helps people and businesses recover from unexpected events whether it's an accident, a natural disaster, or a workplace issue. Your role in administration is key to making that support possible.
**How You'll Grow**
We're serious about development. You'll have access to training, mentoring, and tools to help you sharpen your skills and grow your career whether you want to specialize in business support or explore other areas within Sedgwick.
**Who You'll Work With**
You'll be part of a friendly, respectful, and collaborative team. We value diversity and inclusion, and we make sure everyone feels welcome and supported. You'll work with people who care about the work, about each other, and about doing the right thing.
**Why It Matters**
Your work may be behind the scenes, but it's never unnoticed. You'll help keep things running smoothly so our teams can focus on helping clients and claimants and that makes a real difference.
**Business Support Team Leader**
**Role Overview**
As a team leader, you will guide and monitor the performance of your direct reports, fostering positive communication and collaboration to achieve shared goals. You'll work closely with the Service Hub leadership team to ensure customer service excellence, measured by increased satisfaction and reduced complaints or executive escalations.
**Key Responsibilities**
+ Lead and support a team, fostering collaboration and positive communication.
+ Monitor workloads and capacity to improve productivity and task completion.
+ Manage Service Hub activities including new claims, closures, and fee submissions.
+ Conduct monthly 1-2-1s and team meetings to share updates and address challenges.
+ Identify and address training and development needs.
+ Provide monthly operational and colleague reports.
+ Support wellbeing, morale, and engagement across the team.
+ Manage sickness and holiday absence, ensuring adequate cover.
+ Oversee claim input and acknowledgements, ensuring SLA compliance.
+ Track customer journeys and submit client fee breakdowns.
+ Assist with claim system portal administration and timely MI reporting.
+ Collaborate with operational teams to ensure process adherence.
+ Allocate inbox items and support claim system review submissions.
+ Handle multiple tasks and priorities effectively.
+ Support MI production, and data cleansing.
**Skills & Experience**
+ Proven leadership and team management experience.
+ Strong communication and interpersonal skills.
+ Ability to analyse workloads and improve productivity.
+ Experience with client SLAs and operational reporting.
+ Competence in data reporting and MI production.
+ Commitment to colleague wellbeing and engagement.
+ Organisational skills to manage multiple tasks and priorities.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Business Support Team Leader / Operation Manager (Service Hub)
We are currently expanding our business in Malaysia market! At Sedgwick, we believe that _caring counts_ and that includes caring for our people. If you're someone who enjoys keeping things organized, supporting teams, and making sure the business runs smoothly behind the scenes, this role is for you.
**What You'll Be Part Of**
You'll join a global company that helps people and businesses recover from unexpected events whether it's an accident, a natural disaster, or a workplace issue. Your role in administration is key to making that support possible.
**How You'll Grow**
We're serious about development. You'll have access to training, mentoring, and tools to help you sharpen your skills and grow your career whether you want to specialize in business support or explore other areas within Sedgwick.
**Who You'll Work With**
You'll be part of a friendly, respectful, and collaborative team. We value diversity and inclusion, and we make sure everyone feels welcome and supported. You'll work with people who care about the work, about each other, and about doing the right thing.
**Why It Matters**
Your work may be behind the scenes, but it's never unnoticed. You'll help keep things running smoothly so our teams can focus on helping clients and claimants and that makes a real difference.
**Business Support Team Leader**
**Role Overview**
As a team leader, you will guide and monitor the performance of your direct reports, fostering positive communication and collaboration to achieve shared goals. You'll work closely with the Service Hub leadership team to ensure customer service excellence, measured by increased satisfaction and reduced complaints or executive escalations.
**Key Responsibilities**
+ Lead and support a team, fostering collaboration and positive communication.
+ Monitor workloads and capacity to improve productivity and task completion.
+ Manage Service Hub activities including new claims, closures, and fee submissions.
+ Conduct monthly 1-2-1s and team meetings to share updates and address challenges.
+ Identify and address training and development needs.
+ Provide monthly operational and colleague reports.
+ Support wellbeing, morale, and engagement across the team.
+ Manage sickness and holiday absence, ensuring adequate cover.
+ Oversee claim input and acknowledgements, ensuring SLA compliance.
+ Track customer journeys and submit client fee breakdowns.
+ Assist with claim system portal administration and timely MI reporting.
+ Collaborate with operational teams to ensure process adherence.
+ Allocate inbox items and support claim system review submissions.
+ Handle multiple tasks and priorities effectively.
+ Support MI production, and data cleansing.
**Skills & Experience**
+ Proven leadership and team management experience.
+ Strong communication and interpersonal skills.
+ Ability to analyse workloads and improve productivity.
+ Experience with client SLAs and operational reporting.
+ Competence in data reporting and MI production.
+ Commitment to colleague wellbeing and engagement.
+ Organisational skills to manage multiple tasks and priorities.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
As a **Quote to Contract (Q2C) Business Support Analyst** , you will be responsible to support end users globally with systems, information management, applications, and business process related questions and inquiries, and to provide the resolution of business process related support requests, e.g., tool handling, business logic, workflow issues, content availability and consistency issues, etc.
**_The Opportunity_**
+ **Responsible** for managing incidents, requests, and tasks by overseeing the end-to-end lifecycle of tickets while adhering to established global processes and procedures, ensuring that end users are well-informed about the progress of their tickets to effectively manage their expectations throughout the process
+ **Collaborate** with stakeholders such as business users, end-users, internal and external teams, and Business Process management teams
+ **Partner** with Service Owners, Product Owners, and other global resolver teams to provide the best and quickest fixes to minimize the impact on operations, end-users, and patients
+ **Conduct** day-to-day application and system monitoring and proactive issue identification and resolution
+ **Contribute** to process improvement, innovation, and involvement in the resolution of complex technical issues, providing feedback to Operations/Product Agile teams, and serving as a point of contact for escalations
+ **Commit** to continuous self-learning and development, actively staying up-to-date with new services and technologies, and invest in enhancing technical expertise in specific areas as per evolving business needs
+ **Contribute** to creating, modifying, updating, and decommissioning knowledge articles, standard operating procedures, and any other internal documentation; organize and conduct training or knowledge transfer within the organization for the related services/processes; and meet individual and team KPIs and metrics to ensure a seamless customer experience and act upon feedback provided related to improvement needs
**_Who you are_**
+ University or College education, desirable in Business, Business Informatics, Engineering, or comparable education
+ 1-2 years' experience in customer service-related roles; strong communication skills in English (written and spoken) are essential; fluency in German required; additional foreign language skills are an asset
+ Ability to work autonomously and comfortable working in a virtual team environment
+ ITIL Service Management knowledge and/or experience in ITSM systems such as ServiceNow is strongly preferred
+ Strong communication skills and the ability to manage and resolve customer inquiries effectively
**_In exchange we provide you with_**
+ Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
+ Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
+ A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. That's what makes us Roche.
_Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:_ we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

**Your Day To Day**
+ **Be the warm welcome** that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
+ Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
+ Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
+ Maintain a deep understanding of and adhere to **IHG Brand Standards** , hotel policies, and operational processes to deliver consistent and high-quality service.
+ Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
+ Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
+ Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
+ Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
+ Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
+ Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
+ Follow all safety and emergency procedures, including reporting incidents promptly.
+ Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
+ Collaborate with other departments to ensure seamless communication and exceptional service delivery.
+ Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
+ Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
+ **Represent the hotel brand** with pride by maintaining a polished appearance and professional demeanor at all times.
+ Always stay informed of the day's events, activities, and occupancy levels to provide accurate and timely information to guests.
+ Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
+ Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
+ Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
+ Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
+ Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.
**What We Need From You**
+ Communication skills - Guests will approach you with both concerns and compliments, so you'll need to be easy to talk to.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
+ Fluency in the local language - extra language skills would be great, but not essential.
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers.
+ Flexibility - night, weekend and holiday shifts are all part of the job.
+ You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
+ Experience - ideally you'll have spent at least one year in a front desk or guest service position.
+ Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
**And, we strongly believe that our Team Members are more than just "employees".**
**Thrive at Hilton** embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a **Purpose** , and creating the most optimal work experience for them as an individual.
**Go Hilton** , our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
**Join us now and enjoy the Hilton experience for yourself.**
The Front Office Assistant greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Front Office Assistant, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests' needs.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.
- Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.
- Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
- Ensure that the Front Office Manager is kept aware and up to date with operational issues.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
- Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
- Ensure that the front desk stock is managed and not wasted, maintaining costs where able.
- Keep up to date and aware of competitor activities in order to be well informed.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
- Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Provide safety deposit boxes to guests, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
- Attempt to communicate with guests in guests' native language, if applicable.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 or 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Assistant_
**Location:** _null_
**Requisition ID:** _HOT0BT13_
**EOE/AA/Disabled/Veterans**

**Description:**
You will be responsible to provide an excellent and consistent level of service to your customers. The Front Office Agent is responsible to contribute to the smooth and efficient running within the Rooms Division.
**Qualifications:**
+ Diploma or qualification in Hospitality or Tourism Management.
+ Fresh graduates are encouraged to apply.
+ Good customer service, communications and interpersonal skills are a must.
+ Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Grand Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.
Hyatt House Kuala Lumpur, Mont Kiara- is the first Hyatt House hotel in Malaysia and South East Asia. Located in Mont' Kiara, an affluent suburb located 5km from downtown Kuala Lumpur, the hotel features approximately 298 guestrooms, a three-meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool.
We are looking for talents to join as Host - House Host in Hyatt House Kuala Lumpur, Mont'Kiara. We are looking for people who are passionate and able to deliver excellent customer service in a fast paced environment. Here in Hyatt House Kuala Lumpur, we CARE for the safety and wellbeing of our guests and aim to create a memorable experience for our guests. We WANT team players who are able to multitask between the areas of front office guest relations duties, food and beverage service and delivering guest services that represent hospitality at its best! More so than ever, we are now looking for individuals who have a positive attitude, who are ready to face challenges and who want to work hard to develop their careers with Hyatt- recognized as one of the best hotel companies to work for! If this is YOU, WE WANT YOU!
**What we offer:**
+ Fun and exciting work environment
+ Intensive training in area of specialization with customized personal learning plan
+ Coaching and mentoring
+ Exposure to various multitasking tasks
+ Opportunity to participate in various leadership programs
+ Participation in Hyatt's programs and initiatives
**Qualifications:**
Key Requirements and Qualifications:
+ Possess a Diploma or Degree in Hotel / Tourism Management or any major related field
+ Previous experience working in hotels, restaurants or similar large establishments is an added advantage
+ A good working knowledge of English Language/ Proficiency in local language may be required and moderate Japanese/Korean/Chinese speaker is an advantage
+ A critical person with utmost attention to details
+ Pleasant personality and good work attitude
+ Able to provide outstanding customer experience to the guests
+ Ability to communicate proactively with team members and guests
+ Values teamwork and able to motivate team members to achieve goals
+ Advantage those who can speak additional language - Chinese, Korean or Japanase
_Please note: only those candidates with ongoing working rights for Malaysia will be considered; this includes citizenship and permanent residency_
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Apply now to join our diverse and multitalented family of go-getters!
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Hyatt House Kuala Lumpur
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Executive Administrative Assistant
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Manage day-to-day administrative operations, ensure efficiency of office functioning and provide support services across organizations. This position requires a proactive and detail-oriented individual who can coordinate logistics, ensure regulatory compliance, and serve as a key liaison between internal departments and external service providers.
**Job Requirements**
+ To coordinate and facilitate meetings, ensuring accurate documentation through comprehensive minute-taking and timely distribution.
+ Manage visa application requests, end-to-end accommodation, travel arrangements, and logistical support for staff and visitors, ensuring efficiency, cost-effectiveness, and a seamless experience.
+ Responsible and liaise with 3rd party service providers to ensure timely and compliant processing of Professional Visit Pass (PVP) application for both staff and external vendors.
+ Manage with 3rd party service providers to ensure accommodation arrangements for long-stay foreign staff and vendors, including housing setup (apartment, condominium, or staff house), utility provisioning, and food delivery coordination.
+ Participate in internal and external audits, ensure timely closure of audit findings with proper documentation and evidence.
+ Ensure adherence to company policies and regulatory requirements, maintaining compliance across all administrative and operational activities.
+ Coordinating with the canteen service provider to ensure consistent food quality, hygiene and food quantity to meet the daily operation's needs and to audit canteen timely manner and attend external audit if needed.
+ Manage telephone system and deal with service provider if having issue.
+ To manage office furniture. To deal with vendor and raise purchase requisition for new added or replacement.
+ Actively engage in safety, quality and compliance programs while providing comprehensive administrative support to operations.
+ Serve as the primary contact for internal departments and external suppliers in managing administrative matters with efficiency and professionalism.
+ Verify and review service provider / vendor billings to ensure accuracy, compliance with contractual terms, and timely processing.
**What your background should look like**
+ Degree in business administration or related field.
+ Several years of experience working in an administrative role.
+ Effective communication skills in multiple languages, both written and verbal to engage with different level of employees and service providers across diverse regions.
+ Basic knowledge of office management systems and procedures.
+ Proficiency in MS Office (Word, Excel, PowerPoint).
+ Ability to handle sensitive information confidentially.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.