31 Business Process Outsourcing jobs in Malaysia

S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

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S&C Industry X - Project Controls Manager / Senior Manager (Data Center Construction)

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Accenture Southeast Asia As a Project Controls Manager / Senior Manager, you will oversee and manage project control systems and processes to ensure successful delivery of mission-critical projects. Your main responsibilities include safeguarding owner interests by optimizing cost, schedule, risk, and performance, while ensuring compliance with governance standards. Key duties include: Project Controls Strategy & Framework:

Develop and implement tailored project controls systems, create templates and reporting standards, and advise owners on control strategies. Schedule Management:

Oversee creation and maintenance of integrated schedules, perform critical path analysis, identify risks, and communicate updates effectively. Cost Management & Forecasting:

Manage budgets, forecasts, analyze cost trends, and support funding requests. Risk and Change Management:

Identify risks, develop mitigation strategies, oversee change processes, and maintain risk registers. Governance and Compliance:

Ensure adherence to policies and standards, oversee contractor controls. Reporting and Analytics:

Develop control reports, dashboards, and provide insights through analytics tools. Collaboration and Communication:

Liaise between owner and EPC teams, facilitate stakeholder communication, and represent owner interests. Continuous Improvement:

Enhance control processes, conduct lessons-learned reviews. Minimum requirements: Bachelor’s Degree in Construction Management, Engineering, or related field. 10+ years in project controls management, with experience in data center or mission-critical projects. Proficiency with project scheduling tools (Primavera P6, MS Project) and cost systems (SAP, Oracle, Procore). Experience managing large-scale projects, owner representation, familiarity with MEP systems. Strong analytical, communication, and stakeholder management skills. Knowledge of industry standards (AACE, PMI) is preferred. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Strategy/Planning and Consulting Industries: Business Consulting and Services This job is active and accepting applications.

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Job Details:

Job Summary

We are looking for a detail-oriented and proactive Inventory Planning Executive to manage raw materials and finished goods inventory. You will ensure stock accuracy, optimize stock movements, coordinate deliveries, and support financial and compliance requirements.

Key Responsibilities

1. Raw Material & Finished Goods Inventory Management
   • Plan, schedule, and arrange raw material replenishment for production needs.
   • Ensure adequate stock levels of finished goods to fulfill customer orders.
   • Apply the First Expiry, First Out (FEFO) principle in stock issuance.
   • Prepare Stock Transfer Orders (STO), Purchase Orders (PO), and outbound documents for deliveries and stock transfers.
2. Order Fulfillment & Stock Allocation
   • Coordinate with Production Planning, Procurement, Purchasing, Commercial, and Customer Service to ensure smooth order fulfillment.
   • Arrange and monitor deliveries from Subang & Enstek Plants or 3PL Warehouses according to customer requirements.
   • Provide accurate information for export documentation to support smooth delivery processes.
3. Inventory Accuracy & Reconciliation
   • Maintain and reconcile inventory records between 3PL Warehouses and Tyson Malaysia plants.
   • Conduct monthly stock counts and reconciliations to ensure accurate inventory reporting.
   • Monitor weekly storage capacity to prevent overflow and maintain optimal stock levels.
4. Stock Aging & Compliance Monitoring
   • Track weekly stock aging reports , managing non-moving and near-expiry inventory .
   • Ensure QA compliance for all raw materials and finished goods before dispatch.
   • Maintain product traceability records to comply with audit and regulatory requirements .
5. Financial & Reporting Support
   • Assist in weekly, monthly, and annual financial closing activities related to inventory.
   • Provide inventory data and reports to support decision-making.
6. Additional Responsibilities
   • Handle any ad-hoc tasks assigned by the superior to support business needs.

Qualifications & Experience:

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field .

2-3 years of experience in inventory planning, warehouse management, or supply chain operations .

Knowledge of WMS, and ERP Systems . Experience in the SAP system is an advantage.

Strong analytical skills with experience in Microsoft Excel for reporting.
Ability to work independently in a fast-paced environment.

Relocation Assistance Eligible: No

Work Shift:

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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Job Description

JOB DESCRIPTION

• Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems
• Perform qualitative and quantitative analysis of key performance indicators to identify opportunities for improvement in the existing business model, processes, and structure.
• Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures.
• Analyse and develop business process diagrams and models to support process design and redesign initiatives
• Advisor on projects, offering solution-design support and best practices for process management.
• Ensure on time delivery of the tasks and projects.
• Meeting and exceeding management and peers' expectations on the department services.
  
  

JOB REQUIREMENT

• Degree in Engineering (or equivalent)
• BPI certification (Lean, Six Sigma) or experience with Kaizen a plus
• Data Analytics certification a plus
• Power Platform Certification a plus
• Minimum 1 years of business process improvement experience.
• Demonstrate applied knowledge of business process and process improvement methodologies.
• Ability to interface and communicate effectively with all levels of employees, management, and diverse audiences.
• Demonstrated ability to lead complex projects from inception through completion.
• Knowledge of principles and methodologies of change management.
• Strong verbal and written communication skills as BPI to communicate with the wider business stake holders.

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Process Improvement Executive - Vehicle Maintenance Process Improvement Executive - Vehicle Maintenance

1 day ago Be among the first 25 applicants

• Enhance internal workflows by implementing process automation to improve efficiency and productivity.
• Develop and oversee scheduled maintenance plans for SPX vehicles to ensure optimal performance and longevity.
• Monitor vehicle health and implement proactive measures to minimize downtime.
• Conduct cost projections for Fleet Maintenance, covering maintenance expenses, insurance, and other related costs.
• Implement strategic improvement plans to optimize processes and reduce monthly maintenance expenses.
• Coordinate and oversee ad hoc tender projects to enhance cost efficiency and improve service quality within fleet operations.

Requirements

• Minimum a Bachelor’s Degree in a relevant field is recommended.
• Strong understanding of operational processes and strategies to enhance efficiency.
• Experience in data analysis, cost-saving initiatives, budgeting, audits, data management, process improvements, and operations planning is a plus.
• Detail-oriented with the ability to thrive in a fast-paced environment.
• Strong problem-solving skills with the ability to manage complex challenges, provide solutions, and work effectively across cross-functional teams in a dynamic setting.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other and Project Management
• Industries Internet Marketplace Platforms, Technology, Information and Internet, and Transportation, Logistics, Supply Chain and Storage

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Posted date 28 Jul 2025

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Manager, Call Center, Quality Manager, Advertising, Customer Service, Management, Quality, Marketing

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Posted date 28 Jul 2025 #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission?

Responsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 2 years of working experience in the related field is required for this position Experience leading, inspiring and motivating others to meet goals and metrics Possess project and resource management skills Strong communication and interpersonal skills Excellent decision making and analytical skills. Excellent verbal and written communication skills in English and the language of supporting market Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment:

Call Center, Inside Sales, Telemarketing, Manager, Advertising, Sales, Customer Service, Management, Marketing

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If you are looking to excel and make a difference, take a closer look at us.

JOB PURPOSE SUMMARY

Job Description

As the Process Improvement and Business Projects Manager, you are responsible for leading the continuous improvement initiatives and business projects of PFS Deposits.

You will work with the acquisition and portfolio team, and supporting teams and play a key role in transforming customer journeys and business initiatives.

The manager will challenge existing processes and help define the transformed customer journey and be responsible for translating the vision into an actionable business case and delivery plan either within cross transformation team or within a specific journey.

The manager will be in projects for Deposits business covering new product and new process developments, including digital transformation.

This role presents you with an opportunity to be agile and continually challenge the business to be innovative and take a customer-centric design approach to traditional programme disciplines such as operational excellence, business architecture and industrialization, and technology.

The candidate is expected to know the Bank's retail deposit products, process and policies inside out, possess Project Management skills and be able to communicate it to other members of staff, work with the respective stakeholders

The ideal candidate is passionate about customer experience (both internal and external) and keeping abreast of latest technology and know-how to deliver business results and superior customer experience and thrives in fast paced environment.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Functional (job responsibilities)

Lead and drive core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities. Provide Project Management support covering technical and analytical support for process improvement and new business and product initiatives. Develop process analysis and re-engineering to improve customer experience, efficiency and lower costs. Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures. Train and guide resources in process improvement techniques and technical know-how Manage and lead internal team and stakeholders to achieve desired results Assist in development of new process capabilities for existing and new products Facilitate the review and update for business SOPs. Perform special studies and projects to improve account opening and communication between business and channels, specifically branches, sales team and digital channels. Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods. Lead and drive any other department and bankwide process improvement or business initiatives

Managerial (team/group responsibilities)

To collaborate with operations, digital, technology and other departments to create a unified experience To embed open communication, transparency & fairness.

Organizational (organizational responsibilities)

Responsibility to our ETB customers - put HLB's long term interests ahead of our short-term gain Respect the HLB culture and take an active role in the communities Continuous effort to improve business in support of building brand awareness and improving customer experience

Requirements:

• Bachelor's degree in Actuarial Science, Business, Business Management, Operations Management, Finance or related field
• Preferably with project management experience
• Experience in managing procedures and policies in banking industry is required
• Experience in project management is an added advantage
• Proven success working with multiple departments toward maximum productivity.
• Well versed with requirements in banking environment

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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Performance Management & Reporting

• Design and implement KPIs that align with evolving business needs.
• Act as a subject matter expert to internal managers, providing data-driven insights.
• Analyze and distribute performance reports via Power BI, Excel, Power Query, and SharePoint.
• Interpret datasets to highlight trends, risks, and opportunities.
• Ensure accuracy and consistency across reporting sources.
• Build dashboards and data models to support decision-making.
• Prepare monthly, quarterly, and annual presentations and reports.

Process & Continuous Improvement

• Lead Lean Six Sigma projects to improve efficiency and quality.
• Facilitate workshops to build a continuous improvement mindset across teams.
• Recommend and implement process automation and enhancements.
• Conduct process mapping and propose strategic improvements.

Service Management

• Ensure service delivery meets SLA/KPIs.
• Support BCP initiatives and issue resolution.
• Use performance data to track project status and highlight root causes.

The Successful Applicant

• Bachelor's degree from an accredited college or university
• Strong background in process standardization, KPI setting, and performance analysis
• Solid understanding of BPO/GBS metrics, reporting, and industry best practices
• Extensive experience with Lean Six Sigma methodologies
• Proven ability to collaborate effectively with cross-functional and regional teams
• High proficiency in Power BI, Microsoft Excel, PowerPoint, and case management tools
• Excellent written and verbal communication skills
• Strong presentation skills with both technical and business acumen
• Experience working with key business units such as:
  • Finance (Accounts Payable/Receivable)
  • Human Resources (Onboarding, Payroll, Master Data)
  • Business Operations
• Comfortable handling manual data processes in environments with limited system support

What's on Offer

• Drive Strategic Impact through Data & Improvement Initiatives
• Be at the Heart of Cross-Functional Collaboration Across Business Functions

ContactElaine CheahQuote job refJN-052025-6750525Phone number+60 3 2302 4000 #J-18808-Ljbffr