400 Business Operations Manager jobs in Malaysia

Company Background

We are representing our client; an IT technology company specializing in creating tailored mobile applications, web portals & comprehensive systems to meet diverse of their customer needs.

Job Responsibilities:

• Manage the overall operation of the fintech associated companies in overseas and regularly report to CEO for further updates
• Travel for business trips and report to CEO for important updates and ongoing in overseas associated companies
• Be the primary point of contact between Chief Executive Officer (CEO) and internal as well as external stakeholders
• Liaise professionally with business stakeholders and maintain good relationships with them
• Execute ad-hoc duties that may be assigned from time to time by CEO

Job Requirements:

• Bachelors Degree in Business Administration or any related field
• Minimum 5-6 years of working experiences in the related field
• Possess strong communication and interpersonal skills as well as organizational skills
• Must be able to liaise with diverse types of people at all levels effectively and professionally
• Good computer skills with proficiency in Microsoft Office
• Willingness to travel internationally and remain overseas for business purposes

Qualified and interested candidates may apply online or email your updated resume to siti(at)talentrecruit.com.my .

Only shortlisted candidates will be notified.

• Oversee daily business support and administrative functions to ensure smooth and efficient operations aligned with quality standards, customer service expectations, and service level agreements.
• Lead and manage a team responsible for backend operations, including administrative, coordination, and HR support activities to maintain effective workforce management and organizational compliance.
• Ensure accurate and timely record-keeping while promoting team development, knowledge sharing, and collaboration with internal and external stakeholders.
• Establish and nurture strong relationships with Australian stakeholders by providing clear, consistent communication and timely updates.
• Cultivate a supportive and people-centric team culture that balances operational rigor with empathy and encouragement.

A successful Business Operations Manager should have:

• A degree in Business Administration, Human Resources, or a related field.
• Proven leadership and strong communication skills with the ability to guide and motivate teams effectively.
• Minimum 3-5 years of experience managing large teams (20+ members) in HR backend operations or administrative business support, preferably within BPO, shared services, or professional services environments.
• Strong stakeholder management experience, particularly in dealing with regional stakeholders.
• Ability to balance operational rigor with empathy and human-centric leadership.
• Proficient in reporting and data analysis to monitor team productivity and service levels.

• Opportunities for professional growth within MNC company
• Inclusive and supportive company culture
• Comprehensive benefits package
• Permanent position with stability and long-term career prospects.

If you are ready to make an impact as a Business Operations Manager in the professional services industry, apply now to join a highly regarded organization!

• Oversee and manage full spectrum of accounting functions, including payables, expense tracking, and bank reconciliations. Prepare and review monthly management accounts, financial statements, and expense reports for management review
• Monitor cash flow, budget utilisation, and ensure timely settlement of vendor invoices
• Maintain accurate bookkeeping and ensure proper documentation for audits, tax filings, and statutory submissions
• Implement and improve accounting processes, internal controls, and reporting standards
• Support the Country Manager in business operations management, including vendor management, procurement, and office administration
• Liaise with external auditors, tax agents, and relevant authorities to ensure compliance.
  
  

• Degree/Diploma in Accounting, Finance, or related field, minimum 3-5 years of accounting/finance experience
• Strong knowledge of bookkeeping, financial reporting, bank reconciliation, and accounts payable processes
• Experience in handling audits, tax filings, and statutory requirements in Malaysia
• Proficient in Microsoft Excel / Google Sheets; familiarity with accounting software is an advantage
• Strong analytical skills, attention to detail, and ability to work under tight deadlines
• Excellent communication skills and ability to collaborate with cross-functional teams
• Self-motivated, proactive, and capable of working independently with minimal supervision

Select how often (in days) to receive an alert:

Date: 15 Aug 2025

Location:

Singapore, Singapore, SG

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

As a member of our Tax & Legal Business, Strategy & Operations team, you will be involved in carrying out a wide range of support tasks to play a key role in ensuring quality and value-adding services for our business leaders, partners, professionals, consultants, and external clients.

You will play an integral part in the Tax & Legal Business, collaborating with business leaders and stakeholders to develop and execute impactful analysis and strategies, and in gaining first-hand experience on the progress of the implementation of your insights as you support specific key work processes within our Tax & Legal Business involving strategic focus areas, office organization, operational processes, and project management.

Suitable candidates for this position should enjoy and be experienced in interacting with multiple stakeholders, possess an adaptive communication style to ensure open, professional and friendly interactions across all levels in the Tax & Legal Business. Prior relevant and recent experience in a business support/operations/strategy-implementation role in a fast-paced corporate environment will be highly regarded.

Key Responsibilities

• Processing monthly forecast detailed reports and plans and providing report analysis for SEA within tax services lines across different geographies
• Support annual financial planning process & revenue forecasting
• Manage implementation of operational processes to improve financial metrics & automation of financial reporting
• Establish service level forecast, track KPIs, highlight variances, and track follow-up actions
• Preparation and design of slides with insights, key metrics trending and detailed figures
• Required to dive into the business operation processes, provide feedback and share best practices
• Assist in churning forecast reports generating inputs from geographies and benchmark against comparable metrics not bound by system limitations
• Interact with business line leaders, internal and external stakeholders on obtaining feedback and management of internal controls to drive progress
• Assist business line leaders with regular financial reporting tasks
• Able to deliver, interpret and recommend holistic plans that is in line with the business objectives
• Ensure proper documentation and housekeeping
• To lead cross-team and cross-function projects from ideation to strategy definition until implementation
• Participates in firm-wide Clients & Markets initiatives, fostering integration and collaboration across regions and tax service lines.
• May be involved in organizing events, projects/conferences in line with the business needs
• Any other work that may be assigned

Requirements

• Diploma/Degree in Business Management/Accountancy/Commerce and/or related fields
• Extremely detail-oriented and able to work with time-sensitive and confidential information
• At least 4 years in a business support/operations role in similar setting
• Experience with financial management/reporting systems
• Ability to work independently with minimum supervision
• Excellent oral and written communication skills
• Intermediate-level proficiency in MS Excel & Power Point
• Strong knowledge of business fundamentals and financial acumen
• Strategic thinker who is able to drive & deliver insights and able to prioritize
• Work well in a fast-paced team environment with pressuring goals
• Prior experience in professional services firm(s) will be beneficial.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID: 109748

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

We’re seeking dynamic and forward-thinking Business Strategy Executives to join our fast-growing organization!

If you’re passionate about driving business growth through strategic thinking, problem-solving, and continuous process improvement, and you thrive in a collaborative and evolving environment, this is your opportunity to make a real impact.

As a Business Strategy Executive, your responsibilities will include:

1) System Implementation and Process Enhancement:

• Gain a thorough understanding of the business context to ensure the effective integration of systems.
• Proactively identify potential issues and challenges, and take decisive actions to resolve them.
• Contribute to the conceptualization and development of business-critical processes and systems.
• Drive continuous process improvements, while developing, communicating, guiding, and reviewing enhancements.
• Collaborate with cross-functional teams to implement and improve various systems.

2) Problem-Solving and Decision Support:

• Collaborate with cross-functional teams to implement and improve various systems.
• Utilize critical thinking to analyze and identify challenges faced by the organization, providing actionable insights and recommendations.
• Conduct comprehensive research on various fields, such as technology, economics, legal, and political aspects, to support organizational goals.
• Translate research findings into practical and actionable recommendations for the organization.

3) Research and Financial Modelling:

• Conducting in-depth research and planning to identify business opportunities, market trends, and competitive landscapes.
• Developing and maintaining financial models and performing financial analysis for existing and potential business portfolios.
• Collaborating with cross-functional teams to implement systems and processes that enhance business performance and efficiency.
• Providing valuable insights and recommendations through data-driven research to support decision-making and strategic planning.

4) Project Management and Project Planning:

• Lead and manage multiple projects simultaneously, ensuring that timelines, deliverables, and resources are effectively allocated and managed.
• Coordinate with cross-functional teams to ensure seamless project execution, from conceptualization to completion.
• Act as the key point of contact for stakeholders, ensuring effective communication and alignment throughout the project lifecycle.
• Support senior leadership in prioritizing projects that align with organizational goals, while maintaining a high level of efficiency and quality.

Requirements:

• A Bachelor’s degree in Business, Management, Accounting, Finance, or a related field
• A minimum CGPA of 3.5 (or 2:1 equivalent), with an additional preference for candidates from prestigious institutions.
• At least 2 years of relevant work experience.
• High proficiency in English, with the ability to read, write, and converse fluently.

Additional Qualifications:

• Strong critical thinking skills with a sharp analytical and problem-solving mindset.
• Eagerness to learn and grow, with a deep understanding that growth comes with continuous effort and challenges.
• Adaptability, thriving in fast-evolving environments, and open to working across diverse industries and markets.
• A sense of accountability and a drive to make meaningful contributions.
• Attention to detail, ensuring accuracy and quality in all work.

What Will You Be Joining?

We have had consistent multi-year revenue growth of more than 20% y-o-y, 8-figures in revenue, with above industry-average profitability. In this organisation, the average remuneration gain for the past couple of years, excluding upper management, is 40%,+-5%.

You will have the opportunity to work on diverse and exciting projects alongside a collaborative team that values creativity and innovation, as well as having access to the latest equipment and software to support your craft.

What We Offer

• Career Growth: Access to mentorship from an award-winning entrepreneur and significant professional development opportunities.
• Work Environment: A vibrant, collaborative culture where high standards, teamwork, and growth are celebrated.
• Perks & Benefits: Free parking, regular team-building activities, company trips, and more.
• Performance-Driven Rewards: Employees in our organisation experience above-industry-average remuneration increases, reflecting their contributions.

Our Culture

We embrace a culture of excellence, humility, and continuous improvement. If you thrive in an environment where feedback is constructive and growth is a priority, you’ll feel right at home here.

Our team values creativity, responsibility, and resilience. We believe in building a supportive yet challenging environment where everyone pulls their weight and contributes to collective success.

Ready to Apply?

We receive a high volume of applications but are always on the lookout for exceptional talent. If you’re confident you fit the description, we encourage you to submit your application. Persistence pays off—feel free to reapply!

• Seniority level Associate

• Employment type Full-time

• Job function Strategy/Planning, Project Management, and Consulting
• Industries Business Consulting and Services, Investment Management, and Operations Consulting

Referrals increase your chances of interviewing at Compass Beam Capital by 2x

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.

With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.

The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.

Your key responsibilities

In the role, you will be expected to:

• Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
• Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
• Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
• Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review
• Local project lead for Global and Area centralisation initiatives
• Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
• Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions
• Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY.

Skills and attributes for success

• Good interpersonal, communication, and organizational skills
• Strong analytical thinking and project management skills
• A team player
• Agile

To qualify for the role you must have

• Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry
• Experience in an operations related, business management or control function preferred
• Strong people management skills and able to work/ manage different stakeholders
• Attention to detail and ability to analyze problems, design and implement solutions independently
• A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively
• A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages
• Strong organizational skills, able to work across and project manage multiple-initiatives at a time
• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
• Good command of written and spoken English.

Ideally, you’ll also have

• Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data
• Data analytics skills such as PowerBI will be preferred

What we look for

A highly-motivated individual with excellent problem-solving skills and the ability to manage successful change in a complex environment. An effective communicator and a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seek out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible work arrangements (FWA) as needed. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Assurance Business Strategy Manager role at EY

EY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Assurance Business Strategy Manager role at EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Technology, Talent Team, Brand, Marketing and Communications, Business Development and Risk Management.

With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

EY Assurance practice requires a professional who will take responsibility for driving and supporting our Operational Excellence agenda and work to implement various Operations and Finance-related initiatives for Malaysia’s Assurance business, where you will work with Malaysia Assurance Leader and interact across all Assurance Sub-Service Lines Leaders/Group Heads. You will have the opportunity to build relationships, drive initiatives and shape solutions across our local Assurance practice, understand the market and issues, and collaborate with other teams not only within Assurance but beyond.

The position will report directly to Malaysia Assurance Leader and the role would require for the incumbent to have close engagement and collaboration with Service Line support such as Finance, Market Operations, Talent, Resourcing and Quality and Risk Management Teams.

Your Key Responsibilities

In the role, you will be expected to:

• Review and monitor key financial & performance measures, KPIs (TNR, Margin, Utilisation, Revenue days)
• Provide robust regular performance and dashboard reporting with insightful, timely, forward looking and action oriented commentaries
• Together with Malaysia Assurance Leader, drive the yearly planning process and half-year forecast exercise
• Drive and monitor compliance around key quality areas to meet internal business requirements e.g. milestones review
• Local project lead for Global and Area centralisation initiatives
• Develop and execute other strategic and operational initiatives to drive end to end business performance improvements
• Analyze, articulate and monitor operational performance issues. Investigate anomalies and coordinate with leaders for the information required, escalate issues, assist in providing insight and solutions
• Provide communications support for Malaysia Assurance Leader in drafting key messages for Townhalls, prepare management materials, analysis and narratives for Executive or Regional Leadership meetings and liase with communications functions in EY.
  
  

• Good interpersonal, communication, and organizational skills
• Strong analytical thinking and project management skills
• A team player
• Agile
  
  

• Bachelor's Degree with at least 5 years of working experience, preferably in Professional Services industry
• Experience in an operations related, business management or control function preferred
• Strong people management skills and able to work/ manage different stakeholders
• Attention to detail and ability to analyze problems, design and implement solutions independently
• A Self-starter. Able to work with limited supervision, to juggle conflicting demands and to prioritize work effectively
• A committed team player with good interpersonal and communication skills, able to articulate clear and logical messages
• Strong organizational skills, able to work across and project manage multiple-initiatives at a time
• Ability to work in cross-functional teams and liaise with colleagues in both business and technical roles
• Good command of written and spoken English.
  
  

• Advanced Excel & PowerPoint skills – e.g. Pivot, vlook ups and ability to manipulate and draw trends from vast amounts of data
• Data analytics skills such as PowerBI will be preferred
  
  

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Professional Services

Referrals increase your chances of interviewing at EY by 2x

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Senior Manager - Business Strategy & Development page is loadedSenior Manager - Business Strategy & Development Apply locations Cyberjaya, MY-AIA Shared Services Malaysia time type Full time posted on Posted 29 Days Ago job requisition id JR-59172

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Business Development

• Identify and pursue new business opportunities within the shared services environment, including value-added services and strategic partnerships.

• Build and commercialize business and service models , ensuring offerings are tailored to evolving LBU, Group Office and market needs.

• Develop and execute growth strategies that aligned with organizational priorities and transformation objectives.

• Construct robust commercial models for new services to ensure financial viability and scalability.

• Build and manage a structured pipeline of opportunities through market intelligence , stakeholder engagement, and solution development.

• Lead the preparation of proposals, business cases, and value propositions tailored to LBU and Group Office.

• Collaborate with internal teams across various functions to align shared services capabilities with future growth.

Service Management

• Establish and enhance end-to-end service management frameworks that define clear accountabilities, performance standards, and governance structures.

• Lead service excellence programs aimed at improving turnaround time, accuracy, customer satisfaction while promoting consistency across functions.

• Collaborate closely with various functional teams to identify improvement opportunities within the service models and translate insights into actionable change.

• Develop and monitor service dashboards and KPIs (e.g. SLA, CSAT, NPS, productivity) to track performance and drive action.

• Conduct root cause analysis and lead issue resolution to improve service reliability and LBU and Group Office confidence.

• Embed continuous improvement tools and methodologies (e.g. Lean, Six Sigma) to streamline workflows and eliminate non-value-adding activities.

• Champion a customer-centric mindset to strengthen customer experience across the LBU and Group Office, reinforcing overall business value.

• Analyse stakeholder feedback to inform enhancements and elevate overall service quality.

Business Analysis

• Lead the business analysis function to support strategic service and operational initiatives.

• Identify and translate business needs into clear, structured requirements to improve services and operations.

• Analyze performance data , trends and pain points to generate actionable insights and recommendations.

• Collaborate with various functional teams to design and implement effective, scalable solutions.

Leadership and Stakeholder Engagement

• Provide strategic leadership across cross-functional teams to drive service management and business growth.

• Build and maintain strong working relationships with LBU and Group Office, to align service expectations and priorities.

• Lead change initiatives through transitions in service design or scope, ensuring minimal disruption.

• Lead the team to build capability, drive ownership, and enable succession within the shared services structure.

• Represent service excellence perspectives in strategic forums and enterprise-wide planning sessions.

Innovation and Continuous Improvement

• Promote a culture of innovation and continuous improvement by piloting and scaling new service models.

• Leverage automation, digital tools and data analytics to improve service efficiency and visibility.

• Stay current on industry trends and evolving best practices in shared services, insurance operations, and service management.

• Pilot new service models and process improvements to validate effectiveness before broader implementation.

Job Requirements :

Education

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.

Experience

• At least 10 years of relevant experience in service management, business development, preferably within insurance or financial services or consulting shared services.

• Minimum 5 years in a leadership role, within a shared services or centralized operations structure.

• Demonstrated success in building commercial models, driving service transformation and managing client and stakeholder relationships.

• Experience influencing strategic decisions at senior levels and navigating complex organizational environments.

S pecial Skills

• Strategic and commercial mindset with strong service management expertise.

• Deep knowledge of service frameworks, client engagement models, and operational governance.

• Strong knowledge and hands-on experience with service management tools (e.g. ServiceNow, or equivalent) to monitor performance, manage workflows and drive continuous service improvement initiatives.

• Excellent stakeholder communication and influencing skills across all levels.

• Strong analytical and storytelling skills to support decision-making.

• High resilience, adaptability, and ability to lead in complex, evolving environments.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way.
Inspiring and supporting you to thrive - not just at work, but in life.

• Identify and pursue new business opportunities within the shared services environment, including value-added services and strategic partnerships.
• Build and commercialize business and service models, ensuring offerings are tailored to evolving LBU, Group Office and market needs.
• Develop and execute growth strategies that aligned with organizational priorities and transformation objectives.
• Construct robust commercial models for new services to ensure financial viability and scalability.
• Build and manage a structured pipeline of opportunities through market intelligence, stakeholder engagement, and solution development.
• Lead the preparation of proposals, business cases, and value propositions tailored to LBU and Group Office.
• Collaborate with internal teams across various functions to align shared services capabilities with future growth.
  
  

• Establish and enhance end-to-end service management frameworks that define clear accountabilities, performance standards, and governance structures.
• Lead service excellence programs aimed at improving turnaround time, accuracy, customer satisfaction while promoting consistency across functions.
• Collaborate closely with various functional teams to identify improvement opportunities within the service models and translate insights into actionable change.
• Develop and monitor service dashboards and KPIs (e.g. SLA, CSAT, NPS, productivity) to track performance and drive action.
• Conduct root cause analysis and lead issue resolution to improve service reliability and LBU and Group Office confidence.
• Embed continuous improvement tools and methodologies (e.g. Lean, Six Sigma) to streamline workflows and eliminate non-value-adding activities.
• Champion a customer-centric mindset to strengthen customer experience across the LBU and Group Office, reinforcing overall business value.
• Analyse stakeholder feedback to inform enhancements and elevate overall service quality.
  
  

• Lead the business analysis function to support strategic service and operational initiatives.
• Identify and translate business needs into clear, structured requirements to improve services and operations.
• Analyze performance data, trends and pain points to generate actionable insights and recommendations.
• Collaborate with various functional teams to design and implement effective, scalable solutions.
  
  

• Provide strategic leadership across cross-functional teams to drive service management and business growth.
• Build and maintain strong working relationships with LBU and Group Office, to align service expectations and priorities.
• Lead change initiatives through transitions in service design or scope, ensuring minimal disruption.
• Lead the team to build capability, drive ownership, and enable succession within the shared services structure.
• Represent service excellence perspectives in strategic forums and enterprise-wide planning sessions.
  
  

• Promote a culture of innovation and continuous improvement by piloting and scaling new service models.
• Leverage automation, digital tools and data analytics to improve service efficiency and visibility.
• Stay current on industry trends and evolving best practices in shared services, insurance operations, and service management.
• Pilot new service models and process improvements to validate effectiveness before broader implementation.
  
  

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
  
  

• At least 10 years of relevant experience in service management, business development, preferably within insurance or financial services or consulting shared services.
• Minimum 5 years in a leadership role, within a shared services or centralized operations structure.
• Demonstrated success in building commercial models, driving service transformation and managing client and stakeholder relationships.
• Experience influencing strategic decisions at senior levels and navigating complex organizational environments.
  
  

• Strategic and commercial mindset with strong service management expertise.
• Deep knowledge of service frameworks, client engagement models, and operational governance.
• Strong knowledge and hands-on experience with service management tools (e.g. ServiceNow, or equivalent) to monitor performance, manage workflows and drive continuous service improvement initiatives.
• Excellent stakeholder communication and influencing skills across all levels.
• Strong analytical and storytelling skills to support decision-making.
• High resilience, adaptability, and ability to lead in complex, evolving environments.