What Jobs are available for Business Intelligence in Kuala Lumpur?
Showing 115 Business Intelligence jobs in Kuala Lumpur
Business Intelligence Analyst
Posted 9 days ago
Job Viewed
Job Description
Job ID
Posted
23-Oct-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Data & Analytics
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
**Location:**
+ CBRE KL BSO, Bangsar South
**About the Role:**
We are seeking a highly driven and experienced Business Analyst to join our high-performing team. In this pivotal role, you will be instrumental in driving operational efficiency and providing data-driven insights through your expertise in data analytics and process improvement.
**What You'll Do:**
Data Analysis & Reporting:
+ Gather, cleanse, transform, and analyse complex datasets from diverse sources.
+ Design, develop, and maintain the dashboard.
+ Collaborate with business users to understand their reporting needs
+ Identify key metrics, patterns, and actionable insights within the data.
Process Improvement & Continuous Improvement:
+ Identify opportunities to optimize and standardize the current business processes.
+ Apply process improvement methodologies (e.g., ESSA) and a continuous improvement mindset.
+ Develop, propose, and implement process improvement initiatives.
Stakeholder Engagement:
+ Partner with stakeholders across different departments to understand their needs and challenges.
+ Communicate analytical findings and process improvement recommendations.
+ Facilitate workshops and discussions to gather requirements and drive alignment.
**What You'll Need:**
Education & Experience:
+ Bachelor's degree in business administration, Finance, Economics, Data Science, or a related quantitative field (Master's degree is a plus).
+ Min. 2 years of experience in an analytical role
+ Proven ability to identify, lead, and implement successful process improvement initiatives.
Technical Skills:
+ Proficiency in data analysis and visualization tools (e.g., Power Bi, Tableau).
+ Advanced working knowledge of Microsoft Excel, PowerPoint, and Smartsheet.
+ Experience in developing solutions using VBA is a plus.
+ Familiarity with data integration tools (e.g., Alteryx, Savant) is advantageous.
Soft Skills:
+ Process improvement or continuous improvement mindset.
+ Excellent communication (written and verbal) skills.
+ Strong analytical and problem-solving skills.
+ Strong attention to detail.
+ Ability to manage multiple priorities.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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                    Business Intelligence Analyst
Posted today
Job Viewed
Job Description
We are looking for self-starters who attack business problems with curiosity and effectively navigate gray space to deliver results. In this remote-friendly role, you will be expected to challenge the status quo and use data to formulate recommendations that improve the business. You must be able to effectively communicate those insights and drive results across the organization, at all levels. The ideal candidate is comfortable working with complex datasets using SQL and BI tools and is thoughtful and creative when solving data problems and designing data visualizations. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other by asking difficult questions and collaborating to solve problems together.
What You Will Get to Do
Influence business and product strategy through data-driven insights
Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care.
Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights
Develop metrics relevant to the customer service areas and help teams to measure results
Create compelling visualizations and presentations to help tell the story of the customer experience
Present findings and make recommendations to management and stakeholders
Design dashboards and reports for partner teams in Looker
Create and maintain analytical presentation layers in our SQL database
Assist in building and refining models used to drive important business decisions
What You Bring to the Table
Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field
2+ years of relevant work experience, ideally as an analyst in customer care sector
Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business
Strong knowledge of SQL and the desire to work with large, complex datasets
Strong business judgment and entrepreneurial drive
High attention to detail and ability to balance multiple priorities
Prior experience using Looker, Excel, Tableau, or other BI tools is preferred
Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments are all nice-to-have as well
Why LTV Co? If you have ambitions to be a part of a high-growth, results-driven, industry-leading organization, LTV is the place to be. LTV builds exciting data products, and then we market them with passion. We’re a remote-first, fast-growing company with headquarters in New York City that balances the culture of a startup with the stability of being an established, profitable company. We want to work with people who strive to be in the top .01% of their field. We understand that getting to the top takes hard work, constant improvement, and by making data-driven decisions. It’s a thrilling time to join the team, as we’re expanding our product offerings in exciting new ways, driving innovation through data, marketing, and web & app development.
We believe in diversity and hiring people from all backgrounds and walks of life. You must be energetic, inventive, a team player, and looking to help build and grow the company every day. You must have an inner desire to win, and the idea of losing is a non-starter. If you are looking for a position that allows you to work with a group of smart and dedicated people who will support you but still provide the autonomy you need to execute your strategy, then you should probably apply as soon as you’re done reading this!
About Us LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time, their mission was to provide easy and affordable access to public records. Something that in 2007 was only really accessible to corporations. Since then, their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 10 consumer brands, including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, Bumper, ReversePhone, MoneyBot5000, and Wingmate.
Our mission is to develop a diverse portfolio of technologies, products, and services that give all people equal access to unbiased data and information. We believe that through this access, people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency.
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                    Business Intelligence Analyst
Posted today
Job Viewed
Job Description
We are looking for self-starters who attack business problems with curiosity and effectively navigate gray space to deliver results. In this remote-friendly role, you will be expected to challenge the status quo and use data to formulate recommendations that improve the business. You must be able to effectively communicate those insights and drive results across the organization, at all levels. The ideal candidate is comfortable working with complex datasets using SQL and BI tools and is thoughtful and creative when solving data problems and designing data visualizations. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other by asking difficult questions and collaborating to solve problems together.
What You Will Get to Do
Influence business and product strategy through data-driven insights
Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care.
Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights
Develop metrics relevant to the customer service areas and help teams to measure results
Create compelling visualizations and presentations to help tell the story of the customer experience
Present findings and make recommendations to management and stakeholders
Design dashboards and reports for partner teams in Looker
Create and maintain analytical presentation layers in our SQL database
Assist in building and refining models used to drive important business decisions
What You Bring to the Table
Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field
2+ years of relevant work experience, ideally as an analyst in customer care sector
Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business
Strong knowledge of SQL and the desire to work with large, complex datasets
Strong business judgment and entrepreneurial drive
High attention to detail and ability to balance multiple priorities
Prior experience using Looker, Excel, Tableau, or other BI tools is preferred
Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments are all nice-to-have as well
Why LTV Co? If you have ambitions to be a part of a high-growth, results-driven, industry-leading organization, LTV is the place to be. LTV builds exciting data products, and then we market them with passion. We’re a remote-first, fast-growing company with headquarters in New York City that balances the culture of a startup with the stability of being an established, profitable company. We want to work with people who strive to be in the top .01% of their field. We understand that getting to the top takes hard work, constant improvement, and by making data-driven decisions. It’s a thrilling time to join the team, as we’re expanding our product offerings in exciting new ways, driving innovation through data, marketing, and web & app development.
We believe in diversity and hiring people from all backgrounds and walks of life. You must be energetic, inventive, a team player, and looking to help build and grow the company every day. You must have an inner desire to win, and the idea of losing is a non-starter. If you are looking for a position that allows you to work with a group of smart and dedicated people who will support you but still provide the autonomy you need to execute your strategy, then you should probably apply as soon as you’re done reading this!
About Us LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time, their mission was to provide easy and affordable access to public records. Something that in 2007 was only really accessible to corporations. Since then, their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 10 consumer brands, including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, Bumper, ReversePhone, MoneyBot5000, and Wingmate.
Our mission is to develop a diverse portfolio of technologies, products, and services that give all people equal access to unbiased data and information. We believe that through this access, people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency.
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                    Business Intelligence Analyst
Posted today
Job Viewed
Job Description
Analyze external and internal business environment along with current business status to strategically identify critical issues and develop responsive strategies to set the course of action.
Develop action plans to strengthen competitiveness based on assessment of internal competencies and processes.
Communicate strategic vision globally and execute high priority tasks to support top management.
Role And Responsibilities
Sales & Market Intelligence:
Analyze channel performance (MM , retail, online, telco, dealer ) to identify growth opportunities and gaps.
Conduct competitor benchmarking (price, promotion, market share, product positioning).
Provide insights on consumer trends, market segmentation, and emerging demands in mobile device and consumer electronics categories.
Business Strategy Support:
Collaborate with Sales, Marketing, Product, and Finance teams to identify strategic levers and measure performance KPIs.
Prepare dashboards and intelligence reports to track promotions, sell-in/sell-out trends, ROI on channel investments, and campaign effectiveness.
Forecasting & Modelling:
Support monthly and quarterly forecast processes with data modelling, sell-in/sell-out projections, and scenario analysis.
Create predictive models to identify high-value segments, churn risk, and cross-sell/up-sell opportunities.
Reporting & Visualisation:
Develop automated reports and real-time dashboards using tools like Power BI, Tableau, or Looker.
Present insights in a clear, concise, and compelling manner to senior stakeholders.
Competitive Intelligence & Field Analysis:
Monitor market activities and gather field intelligence through trade feedback, secondary data (e.g., GfK, Canalys), and digital trends.
Generate monthly “Competitive Playbooks” to help the salesforce stay ahead.
Skills And Qualifications
Bachelor’s or Master’s degree in Business Analytics, Data Science, Economics, Statistics, or related fields.
3–6 years in a Business Intelligence, Strategy, or Commercial Analytics role.
Prior experience in mobile/consumer electronics, FMCG, telco, or ecommerce industries is highly preferred.
Advanced Excel and SQL skills.
Experience with data visualisation tools (Power BI, Tableau, etc.).
Proficiency in statistical tools (Python, R) is a plus.
Strategic thinking with high business acumen.
Strong communication and storytelling with data.
Self-driven with high attention to detail and accuracy and able to work in fast-paced, agile, and cross-functional environments.
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                    Business Intelligence Analyst
Posted 2 days ago
Job Viewed
Job Description
Ryt Bank , proudly awarded as one of the five digital banking license winners by BNM in Malaysia. Our mission is to empower the underserved and unserved segments of the population by providing innovative and accessible banking solutions. As a member of our team, you will play a
key role in shaping the future of digital banking, using AI to enhance the banking experience for Malaysians.
Our team is made up of experienced digital banking and fintech innovators, excited to bring our expertise to Ryt Bank, as we continue to
drive impactful innovation.
Your next adventure awaits at Ryt Bank. Join us in shaping tomorrow, today!
About the role Ryt Bank is seeking a highly motivated and enthusiastic BI Analyst to join our dynamic Business Intelligence team. This is an excellent opportunity for aspiring interns to gain valuable hands-on experience in a fast-paced and innovative environment. As a Business Intelligence Analyst, you will not merely dance with the ethereal tendrils of data but entwine them into an architectural ballet that reverberates through the corridors of fintech dominion. You will work closely with experienced professionals, contribute to real-world projects, and develop essential skills for a successful career in the Business Intelligence team.
What you’ll do
To design, develop, and optimize scalable analytics and data reporting implementation to help business navigate decisions.
Work independently, resourcefully while also being a good team player.
Develop and manage BI solutions such as data models and dashboards to support data driven decision making.
Collaborate with stakeholders for KPIs and reports for departmental and organization-wide performance.
Collaborate with stakeholders across organizations to understand analytics needs.
Collecting and analyzing data from various sources to discover insights that support business growth.
Develop and provide reports, visualizations, and presentation to communicate strategic findings to stakeholders.
Identify opportunities for processes and strategies improvement with data driven insights.
Maintaining documentation on business requirements, design, and user manual for organization.
Supporting overall Business Intelligence strategy.
What we’re looking for
Familiarity with financial and banking products.
Strong command in SQL and simple analytics tools such as Excel.
Experience building data visualization tools such as Tableau, Power BI, Qlik to create visualization and reports.
Understanding data storytelling concept.
Collaborating with a diverse set of engineers, data scientists and product managers.
Familiarity with data science techniques and frameworks
Knowledge of Python is a plus.
Benefits
Gain valuable hands-on experience in business intelligence.
Work on real-world projects and contribute to the success of a growing company.
Learn from experienced professionals and build a strong professional network.
Develop essential skills for a successful career in business intelligence.
Opportunity to contribute to the future of digital banking.
What we value
Open minded and constructive while being respectful and empathetic, help each other to improve.
Responsible with great sense of ownership
Committed and work as a team to reach the goal.
Customer focus
Results oriented.
Lead change.
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                    Business Intelligence Analyst
Posted 3 days ago
Job Viewed
Job Description
Position Summary 1. Analyze external and internal business environment along with current business status to strategically identify critical issues and develop responsive strategies to set the course of action. 2. Develop action plans to strengthen competitiveness based on assessment of internal competencies and processes. 3. Communicate strategic vision globally and execute high priority tasks to support top management. Responsibilities Sales & Market Intelligence:
Analyze channel performance (MM , retail, online, telco, dealer) to identify growth opportunities and gaps.
Conduct competitor benchmarking (price, promotion, market share, product positioning).
Provide insights on consumer trends, market segmentation, and emerging demands in mobile device and consumer electronics categories.
Business Strategy Support:
Collaborate with Sales, Marketing, Product, and Finance teams to identify strategic levers and measure performance KPIs.
Prepare dashboards and intelligence reports to track promotions, sell-in/sell-out trends, ROI on channel investments, and campaign effectiveness.
Forecasting & Modelling:
Support monthly and quarterly forecast processes with data modelling, sell-in/sell-out projections, and scenario analysis.
Create predictive models to identify high-value segments, churn risk, and cross-sell/up-sell opportunities.
Reporting & Visualisation:
Develop automated reports and real-time dashboards using tools like Power BI, Tableau, or Looker.
Present insights in a clear, concise, and compelling manner to senior stakeholders.
Competitive Intelligence & Field Analysis:
Monitor market activities and gather field intelligence through trade feedback, secondary data (e.g., GfK, Canalys), and digital trends.
Generate monthly “Competitive Playbooks” to help the salesforce stay ahead.
#LI-SME #LI-MidSenior
Qualifications Bachelor’s or Master’s degree in Business Analytics, Data Science, Economics, Statistics, or related fields.
3–6 years in a Business Intelligence, Strategy, or Commercial Analytics role.
Prior experience in mobile/consumer electronics, FMCG, telco, or ecommerce industries is highly preferred.
Advanced Excel and SQL skills.
Experience with data visualisation tools (Power BI, Tableau, etc.).
Proficiency in statistical tools (Python, R) is a plus.
Strategic thinking with high business acumen.
Strong communication and storytelling with data.
Self-driven with high attention to detail and accuracy and able to work in fast-paced, agile, and cross-functional environments.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
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                    Business Intelligence Analyst
Posted 4 days ago
Job Viewed
Job Description
On-sitelocations:
Mercu 2, Kuala Lumpur, Malaysiaposted on:
Posted Todaytime left to apply:
End Date: December 31, 2099 (30+ days left to apply)job requisition id:
R **Position Summary**1. Analyze external and internal business environment along with current business status to strategically identify critical issues and develop responsive strategies to set the course of action.
2. Develop action plans to strengthen competitiveness based on assessment of internal competencies and processes.
3. Communicate strategic vision globally and execute high priority tasks to support top management.**Role and Responsibilities**1. Sales & Market Intelligence:•
Analyze channel performance (MM , retail, online, telco, dealer ) to identify growth opportunities and gaps.•
Conduct competitor benchmarking (price, promotion, market share, product positioning).•
Provide insights on consumer trends, market segmentation, and emerging demands in mobile device and consumer electronics categories.2. Business Strategy Support:•
Collaborate with Sales, Marketing, Product, and Finance teams to identify strategic levers and measure performance KPIs.•
Prepare dashboards and intelligence reports to track promotions, sell-in/sell-out trends, ROI on channel investments, and campaign effectiveness.3. Forecasting & Modelling:•
Support monthly and quarterly forecast processes with data modelling, sell-in/sell-out projections, and scenario analysis.•
Create predictive models to identify high-value segments, churn risk, and cross-sell/up-sell opportunities.4. Reporting & Visualisation:•
Develop automated reports and real-time dashboards using tools like Power BI, Tableau, or Looker.•
Present insights in a clear, concise, and compelling manner to senior stakeholders.5. Competitive Intelligence & Field Analysis:•
Monitor market activities and gather field intelligence through trade feedback, secondary data (e.g., GfK, Canalys), and digital trends.•
Generate monthly “Competitive Playbooks” to help the salesforce stay ahead.#LI-SME #LI-MidSenior**Skills and Qualifications**1.
Bachelor’s or Master’s degree in Business Analytics, Data Science, Economics, Statistics, or related fields.2.
3–6 years in a Business Intelligence, Strategy, or Commercial Analytics role.3.
Prior experience in mobile/consumer electronics, FMCG, telco, or ecommerce industries is highly preferred.4.
Advanced Excel and SQL skills.5.
Experience with data visualisation tools (Power BI, Tableau, etc.).6.
Proficiency in statistical tools (Python, R) is a plus.7.
Strategic thinking with high business acumen.8.
Strong communication and storytelling with data.9.
Self-driven with high attention to detail and accuracy and able to work in fast-paced, agile, and cross-functional environments.* Please visit
to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click . #J-18808-Ljbffr
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Business Intelligence Analyst
Posted 5 days ago
Job Viewed
Job Description
Business Intelligence Analyst
role at
CBRE Asia Pacific . This opportunity is located in Kuala Lumpur, Malaysia, and is a full‑time position within the Corporate Segment. Job ID:
Posted:
23‑Oct‑2025 Service line:
Corporate Segment Role type:
Full‑time Areas of Interest:
Data & Analytics Location(s):
Kuala Lumpur – CBRE KL BSO, Bangsar South About the Role
We are seeking a highly driven and experienced Business Analyst to join our high‑performing team. In this pivotal role, you will be instrumental in driving operational efficiency and providing data‑driven insights through your expertise in data analytics and process improvement. What You’ll Do
Gather, clean, transform, and analyze complex datasets from diverse sources. Design, develop, and maintain dashboards. Collaborate with business users to understand their reporting needs. Identify key metrics, patterns, and actionable insights within the data. Process Improvement & Continuous Improvement
Identify opportunities to optimize and standardize current business processes. Apply process improvement methodologies (e.g., ESSA) and foster a continuous improvement mindset. Develop, propose, and implement process improvement initiatives. Stakeholder Engagement
Partner with stakeholders across different departments to understand their needs and challenges. Communicate analytical findings and process improvement recommendations. Facilitate workshops and discussions to gather requirements and drive alignment. What You’ll Need
Bachelor’s degree in business administration, finance, economics, data science, or a related quantitative field (Master’s degree is a plus). Minimum 2 years of experience in an analytical role. Proven ability to identify, lead, and implement successful process improvement initiatives. Technical Skills
Proficiency in data analysis and visualization tools (e.g., Power BI, Tableau). Advanced working knowledge of Microsoft Excel, PowerPoint, and Smartsheet. Experience developing solutions using VBA (a plus). Familiarity with data integration tools (e.g., Alteryx, Savant) is advantageous. Soft Skills
Process improvement or continuous improvement mindset. Excellent written and verbal communication skills. Strong analytical and problem‑solving skills. Strong attention to detail. Ability to manage multiple priorities. Why CBRE
When you join CBRE, you become part of the global leader in commercial real‑estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on respect, integrity, service, and excellence, and we value the diverse perspectives and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure
We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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                    Business Intelligence Engineer
Posted 19 days ago
Job Viewed
Job Description
Business Intelligence Engineer Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
We are seeking a highly motivated
Business Intelligence Engineer
with strong business acumen and a deep passion for data-driven decision making. This role goes beyond technical execution — we need someone who can connect the dots between data and strategy, uncover business opportunities, and influence decision-making at all levels.
You will be responsible for building impactful dashboards and data pipelines, conducting in-depth analyses, and collaborating closely with stakeholders across regions. The ideal candidate is both analytically strong and commercially sharp, with the ability to turn complex datasets into clear, actionable insights.
Responsibilities
Design, develop, and maintain dynamic dashboards using tools such as Power BI, Tableau, or similar platforms
Design and build efficient data pipelines to deliver reliable and accurate data outputs in a timely manner, meeting business needs
Partner with cross-functional teams to deeply understand business goals, challenges, and operating contexts
Translate business needs into data solutions with clarity, flexibility, and commercial acumen
Deliver impactful insights through regular performance tracking and ad-hoc deep dives to guide decision-making
Define, align, and standardize core business metrics to ensure data consistency across regions and teams
Actively challenge assumptions, connect data points across domains, and provide forward-looking recommendations
Qualifications
Bachelor's degree in Data Science, Business Analytics, Statistics, or related field
3+ years of experience in data analytics or data engineering, preferably in fintech, e-commerce, or tech industries
Proficient in SQL, Python, Microsoft Excel
Strong communication skills, with fluency in Mandarin to communicate with stakeholders from China and Taiwan
Hands-on experience with data visualization tools (Power BI, Tableau, etc.) and data pipeline setup
Strong business sense and ability to interpret data from a commercial perspective
Excellent communication skills in English and ability to work across functional teams
Self-driven, detail-oriented, and comfortable in a fast-paced environment
Employment type
Full-time
Job function
Consulting
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                    Business Intelligence Analyst
Posted 19 days ago
Job Viewed
Job Description
Business Intelligence Analyst
role at
The Lifetime Value Company Costa Rica About The Job The Lifetime Value Co. is looking for an Analyst to join our growing team to influence strategy and improve decision making throughout the company. We are looking for self-starters who attack business problems with curiosity and effectively navigate gray space to deliver results. In this remote-friendly role, you will be expected to challenge the status quo and use data to formulate recommendations that improve the business. You must be able to effectively communicate those insights and drive results across the organization, at all levels. The ideal candidate is comfortable working with complex datasets using SQL and BI tools and is thoughtful and creative when solving data problems and designing data visualizations. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other by asking difficult questions and collaborating to solve problems together. Responsibilities
Influence business and product strategy through data-driven insights Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care. Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights Develop metrics relevant to the customer service areas and help teams to measure results Create compelling visualizations and presentations to help tell the story of the customer experience Present findings and make recommendations to management and stakeholders Design dashboards and reports for partner teams in Looker Create and maintain analytical presentation layers in our SQL database Assist in building and refining models used to drive important business decisions Requirements
Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field 2+ years of relevant work experience, ideally as an analyst in customer care sector Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business Strong knowledge of SQL and the desire to work with large, complex datasets Strong business judgment and entrepreneurial drive High attention to detail and ability to balance multiple priorities Prior experience using Looker, Excel, Tableau, or other BI tools is preferred Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments are all nice-to-have as well Why LTV Co? If you have ambitions to be a part of a high-growth, results-driven, industry-leading organization, LTV is the place to be. LTV builds exciting data products, and then we market them with passion. We’re a remote-first, fast-growing company with headquarters in New York City that balances the culture of a startup with the stability of being an established, profitable company. We want to work with people who strive to be in the top .01% of their field. We understand that getting to the top takes hard work, constant improvement, and by making data-driven decisions. It’s a thrilling time to join the team, as we’re expanding our product offerings in exciting new ways, driving innovation through data, marketing, and web & app development. We believe in diversity and hiring people from all backgrounds and walks of life. You must be energetic, inventive, a team player, and looking to help build and grow the company every day. You must have an inner desire to win, and the idea of losing is a non-starter. If you are looking for a position that allows you to work with a group of smart and dedicated people who will support you but still provide the autonomy you need to execute your strategy, then you should probably apply as soon as you’re done reading this! About Us LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time, their mission was to provide easy and affordable access to public records. Something that in 2007 was only really accessible to corporations. Since then, their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 10 consumer brands, including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, Bumper, ReversePhone, MoneyBot5000, and Wingmate. Our mission is to develop a diverse portfolio of technologies, products, and services that give all people equal access to unbiased data and information. We believe that through this access, people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency. LTV is an equal opportunities employer and welcomes applications from diverse candidates.
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