39 Brand Strategist jobs in Malaysia

Brand Strategist

Kuala Lumpur, Kuala Lumpur Instamedia Premium Solution Sdn Bhd

Posted 11 days ago

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Job Description

This job is a chance to be a Brand Strategist, crafting unique brand stories and working with diverse teams to create impactful campaigns. You might like this job because you love blending creativity with strategy and enjoy a collaborative, fast-paced environment!

We're looking for a creative and strategic thinker to join our team as a Brand Strategist . You’ll be leading the charge in shaping compelling brand stories, aligning strategy with execution, and working with cross-functional teams to deliver impactful campaigns and digital experiences.

What You’ll Be Doing:

  • Develop brand positioning and strategy for both internal and client projects
  • Conduct market and user research to inform creative direction
  • Lead branding workshops and present strategic recommendations to clients
  • Collaborate with our creative, content, and tech teams to execute cohesive brand journeys
  • Analyze brand performance and refine approaches based on data and feedback

What We’re Looking For:

  • 2+ years of experience in brand strategy, creative strategy, or marketing
  • Strong communication and storytelling skills
  • A strategic mind with the ability to turn insights into clear brand direction
  • Team player with leadership potential
  • Background in marketing, business, communications, or related fields
  • Bonus: Experience in experiential marketing, digital activation, or agency environments

What It's Like Working with Us:

We’re a fast-moving creative-tech studio that delivers immersive brand experiences—from interactive activations to AI-powered tools. Our team thrives on innovation, problem-solving, and pushing boundaries with tech and creativity.

Perks:

  • Creative autonomy
  • Collaborative culture
  • Opportunities to work with top brands
  • Annual bonuses & team outings
Job Requirements
  • Minimum 2 years of experience in brand strategy, creative strategy, or marketing-related roles
  • Strong understanding of brand positioning, development, and communication
  • Excellent verbal and written communication skills
  • Confident in conducting market research and presenting strategic insights
  • Comfortable working cross-functionally with designers, content creators, and tech teams
  • Able to manage multiple projects and meet tight deadlines
  • Bachelor's Degree in Marketing, Business, Communications , or related fields
  • Bonus: Experience in experiential marketing, agency environments , or digital activations
IM Interactive Solution Sdn Bhd started as a pioneer in photo booth activations in 2012 and has since evolved into a leading provider of immersive digital experiences for brands, agencies, and event organizers. We specialize in custom interactive solutions, including: AI-powered photobooths AR/VR brand activations Gamified experiences & digital engagement tools Smart event check-ins with QR & touchless technologies. #J-18808-Ljbffr
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Brand Strategist

Kuala Lumpur, Kuala Lumpur Instamedia Premium Solution Sdn Bhd

Posted today

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Job Description

This job is a chance to be a Brand Strategist, crafting unique brand stories and working with diverse teams to create impactful campaigns. You might like this job because you love blending creativity with strategy and enjoy a collaborative, fast-paced environment! We're looking for a creative and strategic thinker to join our team as a

Brand Strategist . You’ll be leading the charge in shaping compelling brand stories, aligning strategy with execution, and working with cross-functional teams to deliver impactful campaigns and digital experiences. What You’ll Be Doing: Develop brand positioning and strategy for both internal and client projects Conduct market and user research to inform creative direction Lead branding workshops and present strategic recommendations to clients Collaborate with our creative, content, and tech teams to execute cohesive brand journeys Analyze brand performance and refine approaches based on data and feedback What We’re Looking For: 2+ years of experience in brand strategy, creative strategy, or marketing Strong communication and storytelling skills A strategic mind with the ability to turn insights into clear brand direction Team player with leadership potential Background in marketing, business, communications, or related fields Bonus: Experience in experiential marketing, digital activation, or agency environments What It's Like Working with Us: We’re a fast-moving creative-tech studio that delivers immersive brand experiences—from interactive activations to AI-powered tools. Our team thrives on innovation, problem-solving, and pushing boundaries with tech and creativity. Perks: Creative autonomy Collaborative culture Opportunities to work with top brands Annual bonuses & team outings Job Requirements

Minimum

2 years of experience

in brand strategy, creative strategy, or marketing-related roles Strong understanding of

brand positioning, development, and communication Excellent

verbal and written communication skills Confident in conducting

market research

and presenting strategic insights Comfortable working

cross-functionally

with designers, content creators, and tech teams Able to manage multiple projects and meet tight deadlines Bachelor's Degree in

Marketing, Business, Communications , or related fields Bonus: Experience in

experiential marketing, agency environments , or digital activations IM Interactive Solution Sdn Bhd started as a pioneer in photo booth activations in 2012 and has since evolved into a leading provider of immersive digital experiences for brands, agencies, and event organizers. We specialize in custom interactive solutions, including: AI-powered photobooths AR/VR brand activations Gamified experiences & digital engagement tools Smart event check-ins with QR & touchless technologies. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Junior Brand Strategist

Yellow Leads

Posted 11 days ago

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Job Description

This job is perfect for you if you're interested in creating strategic campaigns involving design, video, social media, and digital content. You might like this job because it involves translating client briefs, managing projects, and developing innovative brand strategies.

SS2 THE HUB

Full-Time

Posted: few days ago

Job Description

Have you ever wondered or aspired to explore how a strategic ideation campaign is produced that covers content creation of design & video production, social power amplification, and digital media maximization?

As a brand strategist, this job role allows you to explore more about it.

  • Retrieving precise briefs from the client and consulting with them on the right strategy approach
  • Daily management of ongoing projects, multitasking, prioritizing, and organizing on-hand projects
  • Translating the brief into measurable campaign/brand objectives
  • Conducting in-depth research of a brand’s product, consumer insights, category understanding, and competitors’ activities in the market
  • Crafting the Campaign Big Idea/Comm Idea by exploring different communication angles
  • Working closely with the creative/performance team to outline the entire campaign architecture and touchpoints
  • Developing a Campaign Gantt Chart and project milestones
  • Creating presentations in a good narrative/storytelling format
  • Integrating Post Campaign Reports from all parties, highlighting key learnings and areas for improvement for upcoming campaigns
Job Requirements
  • Bachelor’s Degree in Communications, Advertising, Business, Marketing, or a related field with good marketing sense
  • Well-versed in multiple languages is a bonus
  • Clear understanding of client needs to prevent misunderstandings
  • Possesses a creative mind to offer new ideas and feedback, open to accepting constructive criticism
  • Passionate about marketing and familiar with the latest market trends and creative campaigns
  • A creative and persistent problem-solver with exceptional attention to detail
  • Collaborative and open to learning, with a positive, can-do attitude
  • Focused on producing error-free, quality work efficiently and on deadline
  • Willingness to be flexible and adapt quickly to a fast-paced working environment
Skills
  • Advertising Campaigns
  • Marketing Strategies
  • Brand Strategy
  • Branding Campaigns
Company Benefits Creative Fuel

Fuel your creativity with coffee and snacks. From brainstorming to designing, our perfect combo keeps your ideas flowing. Sip, snack, and create!

Additional Info Company Activity

Last active - few hours ago

Experience Level

3 - 7 Years of Experience

Senior Executive

Job Specialisation

Advertising & Branding, Digital Marketing

Company Profile Yellow Leads

We are the Yellow brick road that Leads you to growth.

Passion-filled and passion-fueled, we are a team devoted to our aspiration of transforming homegrown brands for sustainable growth.

Our vision is to be SEA's most personalized talent ecosystem, elevating human progress by helping careers and companies grow.

#J-18808-Ljbffr
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Junior Brand Strategist

Kuala Kubu Bharu Yellow Leads

Posted today

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Job Description

This job is perfect for you if you're interested in creating strategic campaigns involving design, video, social media, and digital content. You might like this job because it involves translating client briefs, managing projects, and developing innovative brand strategies. SS2 THE HUB Full-Time Posted:

few days ago Job Description

Have you ever wondered or aspired to explore how a strategic ideation campaign is produced that covers content creation of design & video production, social power amplification, and digital media maximization? As a brand strategist, this job role allows you to explore more about it. Retrieving precise briefs from the client and consulting with them on the right strategy approach Daily management of ongoing projects, multitasking, prioritizing, and organizing on-hand projects Translating the brief into measurable campaign/brand objectives Conducting in-depth research of a brand’s product, consumer insights, category understanding, and competitors’ activities in the market Crafting the Campaign Big Idea/Comm Idea by exploring different communication angles Working closely with the creative/performance team to outline the entire campaign architecture and touchpoints Developing a Campaign Gantt Chart and project milestones Creating presentations in a good narrative/storytelling format Integrating Post Campaign Reports from all parties, highlighting key learnings and areas for improvement for upcoming campaigns Job Requirements

Bachelor’s Degree in Communications, Advertising, Business, Marketing, or a related field with good marketing sense Well-versed in multiple languages is a bonus Clear understanding of client needs to prevent misunderstandings Possesses a creative mind to offer new ideas and feedback, open to accepting constructive criticism Passionate about marketing and familiar with the latest market trends and creative campaigns A creative and persistent problem-solver with exceptional attention to detail Collaborative and open to learning, with a positive, can-do attitude Focused on producing error-free, quality work efficiently and on deadline Willingness to be flexible and adapt quickly to a fast-paced working environment Skills

Advertising Campaigns Marketing Strategies Brand Strategy Branding Campaigns Company Benefits

Creative Fuel

Fuel your creativity with coffee and snacks. From brainstorming to designing, our perfect combo keeps your ideas flowing. Sip, snack, and create! Additional Info

Company Activity

Last active - few hours ago Experience Level

3 - 7 Years of Experience Senior Executive Job Specialisation

Advertising & Branding, Digital Marketing Company Profile

Yellow Leads

We are the

Yellow

brick road that

Leads

you to growth. Passion-filled and passion-fueled, we are a team devoted to our aspiration of transforming homegrown brands for sustainable growth. Our vision is to be SEA's most personalized talent ecosystem, elevating human progress by helping careers and companies grow.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Brand and Product Development Specialist

Petaling Jaya, Selangor Gamers Hideout

Posted today

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Job Description

This job is focused on shaping how people perceive our brand and its products. You might be interested in this position because you'll launch innovative marketing campaigns, collaborate with influencers, and analyze market trends to enhance our brand’s success!

  1. Develop and implement a comprehensive branding strategy aligned with the company's vision.
  2. Manage marketing campaigns, product launches, and promotional activities to strengthen brand positioning.
  3. Analyze market trends, customer insights, and competitor activities to identify growth opportunities.
  4. Collaborate with design and product teams to ensure consistent brand messaging and aesthetics across all products.
  5. Build partnerships with influencers, gaming communities, and esports organizations.
  6. Monitor and report on brand performance metrics and campaign ROI.
Job Requirements
  • Bachelor’s degree in Marketing, Business, or related field.
  • 4-7 years of experience in brand management, preferably in gaming or technology sectors.
  • Strong understanding of branding principles, digital marketing, and customer engagement.
  • Excellent communication, project management, and analytical skills.
  • Passion for gaming and familiarity with gaming culture and trends.
Skills
  • Marketing Strategies
  • Business Development
Company Benefits Exclusive Staff Deals!

All staff are eligible for special discounts, even during probation.

Team Gatherings

Enjoy working with a young, fun team that loves sharing, learning, and connecting.

Earn well-deserved rewards for your hard work and dedication.

Your health matters. Medical cards and claims are available to cover healthcare expenses.

Feeling tired? Need a boost? We provide a stocked pantry and unlimited coffee to energize your day!

Library

A mini library is available for expanding your knowledge.

Our company has been around for about 15 years, growing annually. Starting as a small retailer dedicated to original video games, we have expanded across major cities in Klang Valley, offering everything from PC gear to gaming accessories. We are proud to continue growing and evolving in the gaming retail industry.

#J-18808-Ljbffr
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Brand and Product Development Specialist

Petaling Jaya, Selangor PLAY INTERACTIVE SDN BHD

Posted 10 days ago

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Job Description

This job is focused on shaping how a company's products are perceived and loved by consumers. You will create branding strategies, collaborate with influencers, and analyze market trends to enhance brand success.

  • Develop and implement comprehensive branding strategies aligned with the company's vision.
  • Manage marketing campaigns, product launches, and promotional activities to reinforce brand positioning.
  • Analyze market trends, customer insights, and competitor activities to identify growth opportunities.
  • Coordinate with design and product teams to ensure consistent brand messaging and aesthetics across all products.
  • Establish partnerships with influencers, gaming communities, and esports organizations.
  • Monitor and report on brand performance metrics and campaign ROI.
Job Requirements
  • Bachelor’s degree in Marketing, Business, or related field.
  • 4-7 years of experience in brand management, preferably in gaming or technology sectors.
  • Strong understanding of branding principles, digital marketing, and customer engagement.
  • Excellent communication, project management, and analytical skills.
  • Passion for gaming and familiarity with gaming culture and trends.
Skills
  • Marketing Strategies
  • Product Knowledge
  • Business Development
Company Benefits
  • Snacks and fruits available for a quick break.
  • Free outpatient medical and dental benefits.
  • Casual dress code for comfort.
  • Access to books for reading and relaxation.
  • Weekly sports outings like badminton and more.
  • Ample free parking space.

PLAY INTERACTIVE is a regional distributor for video games and interactive entertainment products in Southeast Asia, representing leading brands including being the exclusive distributor for Sony PlayStation software in Malaysia since 2014.

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Digital Marketing Consultant

Kuala Lumpur, Kuala Lumpur Emapta Global

Posted 11 days ago

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Job Description

Emapta Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Digital Marketing Consultant

Emapta Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Your Partner in Smart, Impactful Campaigns

Irwin Solutions is a leader in CRM and marketing solutions, specializing in strategies that boost customer retention, satisfaction, and business prospecting. With expertise in email, SMS, and animation-based marketing, the company empowers businesses to connect with their audiences in innovative ways. Irwin Solutions continues to deliver measurable results and creative excellence to a diverse range of clients worldwide.

Job Description

As a Digital Marketing Consultant , you will support campaign planning, content creation, and project delivery for global clients. You will help produce engaging digital assets, manage data, and collaborate across teams to deliver impactful marketing solutions.

Job Overview

Employment type: Full-time

Shift: Monday – Friday, 08:00 AM – 05:00 PM

Work setup: Onsite, Malaysia

  • Government-mandated benefits
  • 8 annual leave credits (with additional 10 credits after 5 years)
  • Access to unlimited training through Emapta Academy (
  • A collaborative and diverse global work culture

The Qualifications We Seek

  • Bachelor’s degree in Marketing, Mass Communication, Multimedia, Advertising, or related field
  • 0–1 year of experience; fresh graduates are encouraged to apply
  • Familiarity with Canva, Adobe Photoshop, or similar tools is preferred
  • Strong interest in content creation, digital marketing, or animation is an advantage

Your Daily Tasks

Client Digital Marketing Services (Database Marketing Email/SMS and Animations)

  • Assist with setting up and preparing for digital marketing meetings
  • Perform basic data wash and management for client campaigns
  • Coordinate with the Marketing Coordinator and TechOps teams for client requests

Client Project Delivery (CRM Solutions and Services)

  • Support the CRM Manager in liaising with Delivery teams in the Call Centre and TechOps to ensure timely project and campaign deployment
  • Create email campaigns and content using BeePro and Adobe Creative Suite
  • Develop innovative, compliant content based on client requests
  • Create and export artwork for social media uploads
  • Generate animation techniques that add value for clients
  • Create assets and creatives for animation purposes
  • Assist with client marketing campaigns where applicable
  • Perform basic data wash and management for client campaigns
  • Generate, analyze, and share reports

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia. Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office. Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

#EmaptaEra

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Marketing
  • Industries Outsourcing and Offshoring Consulting

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Digital Marketing Consultant

Kuala Lumpur, Kuala Lumpur Emapta Global

Posted today

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Job Description

Emapta Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Digital Marketing Consultant

Emapta Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Your Partner in Smart, Impactful Campaigns Irwin Solutions is a leader in CRM and marketing solutions,

specializing in strategies that boost customer retention, satisfaction, and business prospecting. With expertise in email, SMS, and animation-based marketing, the company empowers businesses to connect with their audiences in innovative ways. Irwin Solutions continues to deliver measurable results and creative excellence to a diverse range of clients worldwide. Job Description As a

Digital Marketing Consultant , you will support campaign planning, content creation, and project delivery for global clients. You will help produce engaging digital assets, manage data, and collaborate across teams to deliver impactful marketing solutions. Job Overview Employment type: Full-time Shift: Monday – Friday, 08:00 AM – 05:00 PM Work setup: Onsite, Malaysia Government-mandated benefits 8 annual leave credits (with additional 10 credits after 5 years) Access to unlimited training through Emapta Academy ( A collaborative and diverse global work culture The Qualifications We Seek Bachelor’s degree

in

Marketing, Mass Communication, Multimedia, Advertising,

or related field 0–1 year of experience; fresh graduates are encouraged to apply Familiarity with

Canva, Adobe Photoshop,

or similar tools is preferred Strong interest in content creation, digital marketing, or animation is an advantage Your Daily Tasks Client Digital Marketing Services (Database Marketing Email/SMS and Animations) Assist with setting up and preparing for digital marketing meetings Perform basic data wash and management for client campaigns Coordinate with the Marketing Coordinator and TechOps teams for client requests Client Project Delivery (CRM Solutions and Services) Support the CRM Manager in liaising with Delivery teams in the Call Centre and TechOps to ensure timely project and campaign deployment Create email campaigns and content using BeePro and Adobe Creative Suite Develop innovative, compliant content based on client requests Create and export artwork for social media uploads Generate animation techniques that add value for clients Create assets and creatives for animation purposes Assist with client marketing campaigns where applicable Perform basic data wash and management for client campaigns Generate, analyze, and share reports Welcome to Emapta Malaysia! At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia. Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office. Be part of Emapta's story – a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia. #EmaptaEra Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Marketing Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Emapta Global by 2x Get notified about new Digital Marketing Consultant jobs in

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Digital Marketing Consultant (Hong Kong Market)

Kuala Lumpur, Kuala Lumpur TDCX

Posted 11 days ago

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Job Description

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possesse strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Consumer Services

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Digital Marketing Consultant (Hong Kong Market)

Kuala Lumpur, Kuala Lumpur TDCX

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Digital Marketing Consultant (Hong Kong Market)

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TDCX Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! #BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission?

Provide excellent support experience to customers via all relevant communication channels. Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures Build sustainable relationships and engage customers by taking the extra mile Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Possesse strong time management skills and motivated to exceed expectations. Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit for more info.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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