589 Branch Manager jobs in Malaysia

Hi there We are expanding our crew, think you have what it takes?

We need applicants who have:

• Minimum 2 - 3 years of experience working in a relevant field
• Excellent leadership skills.
• Excellent communication and writing skills.
• Well organized and able to multitask
• Is computer literate
• Has a valid driving license and is willing to travel outstation
• Fast learner and is quick on their feet
• Position to be based in Kota Marudu
• Successful candidate will be required to undergo training in Kota Kinabalu for 3 months.

Job Details (but not limited to):

• Drive branch sales and profitability through effective sales strategies and promotional activities.
• Lead, motivate, and manage branch staff to meet performance goals, help retail sales staff achieve sales targets.
• Communicate with the team: Responsible for all staff-related issues and foster a customer-first culture among staff.
• Maintain inventory: Ensure there is no deficit in stock and report any discrepancies, problems and recommendations to the Management.
• Ensure merchandising displays are attractive and updated in line with marketing campaigns.
• Ensure consistent delivery of high-quality customer service, handle customer complaints and feedback professionally and promptly.
• Update customer requirements/report them to management.

We need team members with good working attitude & are keen to grow. Send us your resume today

Job Type: Full-time

Benefits:

• Parental leave

Experience:

• Branch Manager: 2 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

HAG STORE SDN. BHD. is Recruiting

The Assistant Branch Manager/Branch Manager is responsible for overseeing daily store operations, managing staff, and ensuring exceptional customer service. This role involves mentoring team members, monitoring sales performance, and implementing merchandising strategies to maximize sales and enhance the customer experience. If you think you meet the following requirements, you are welcome to join us:

• Annual Bonus provided.
• Entitled to EPF, EIS, SOCSO, and leave entitlement in Malaysia.
• Employee Recognition Programs.
• Employee Discount.
• Training is provided.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values work-life balance

• Drive branch sales and profitability through effective sales strategies and promotional activities.
• Lead, motivate, and manage branch staff to meet performance goals, help retail sales staff achieve sales targets.
• Communicate with the team: Responsible for all staff-related issues and foster a customer-first culture among staff.
• Maintain inventory: Ensure there is no deficit in stock and report any discrepancies, problems and recommendations to the Management.
• Ensure merchandising displays are attractive and updated in line with marketing campaigns.
• Ensure consistent delivery of high-quality customer service, handle customer complaints and feedback professionally and promptly.
• Update customer requirements/report them to management.

• 2 years of experience in related fields is preferred.
• Diploma or Degree in Business, Retail Management, or related field.
• Excellent communication skills & ability to motivate team members.
• Strong leadership skills.
• Strong work ethic with excellent time management.
• Having a friendly and engaging personality, delivering a high standard of customer service.
• Confidence in actively introducing products to customers and driving them to achieve sales targets.
• Location: Based in Lawas, Sarawak.

We need team members with a good working attitude & are keen to learn and grow. Send us your resume today Only shortlisted candidates will be contacted to arrange for an interview.

We look forward to meeting you Cheers :)

HAG STORE SDN. BHD. is Recruiting

The Assistant Branch Manager/Branch Manager is responsible for overseeing daily store operations, managing staff, and ensuring exceptional customer service. This role involves mentoring team members, monitoring sales performance, and implementing merchandising strategies to maximize sales and enhance the customer experience. If you think you meet the following requirements, you are welcome to join us:

• Annual Bonus provided.
• Entitled to EPF, EIS, SOCSO, and leave entitlement in Malaysia.
• Employee Recognition Programs.
• Employee Discount.
• Training is provided.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values work-life balance

• Drive branch sales and profitability through effective sales strategies and promotional activities.
• Lead, motivate, and manage branch staff to meet performance goals, help retail sales staff achieve sales targets.
• Communicate with the team: Responsible for all staff-related issues and foster a customer-first culture among staff.
• Maintain inventory: Ensure there is no deficit in stock and report any discrepancies, problems and recommendations to the Management.
• Ensure merchandising displays are attractive and updated in line with marketing campaigns.
• Ensure consistent delivery of high-quality customer service, handle customer complaints and feedback professionally and promptly.
• Update customer requirements/report them to management.

• 2 years of experience in related fields is preferred.
• Diploma or Degree in Business, Retail Management, or related field.
• Excellent communication skills & ability to motivate team members.
• Strong leadership skills.
• Strong work ethic with excellent time management.
• Having a friendly and engaging personality, delivering a high standard of customer service.
• Confidence in actively introducing products to customers and driving them to achieve sales targets.

We need team members with a good working attitude & are keen to learn and grow. Send us your resume today Only shortlisted candidates will be contacted to arrange for an interview.

We look forward to meeting you Cheers :)

HAG STORE SDN. BHD. is Recruiting

The Branch Manager is responsible for overseeing daily store operations, managing staff, and ensuring exceptional customer service. This role involves mentoring team members, monitoring sales performance, and implementing merchandising strategies to maximise sales and enhance the customer experience. If you think you meet the following requirements, you are welcome to join us:

• Annual Bonus provided.
• Entitled to EPF, EIS, SOCSO, and leave entitlement in Malaysia.
• Employee Recognition Programs.
• Employee Discount.
• Training is provided.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment that values work-life balance

• Drive branch sales and profitability through effective sales strategies and promotional activities.
• Lead, motivate, and manage branch staff to meet performance goals, and help retail sales staff achieve sales targets.
• Communicate with the team: Responsible for all staff-related issues and fostering a customer-first culture among staff.
• Maintain inventory: Ensure there is no deficit in stock and report any discrepancies, problems and recommendations to the Management.
• Ensure merchandising displays are attractive and updated in line with marketing campaigns.
• Ensure consistent delivery of high-quality customer service, handle customer complaints and feedback professionally and promptly.
• Update customer requirements/report them to management.

• 2 years of experience in related fields is preferred.
• Diploma or Degree in Business, Retail Management, or related field.
• Excellent communication skills & ability to motivate team members.
• Strong leadership skills.
• Strong work ethic with excellent time management.
• Having a friendly and engaging personality, delivering a high standard of customer service.
• Confidence in actively introducing products to customers and driving them to achieve sales targets.
• Position based in Tuaran, successful candidate will be required to undergo trainings in Kota Kinabalu.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external).
• Effectively control the cost as per budget

Process

• Ensure that every staff discharge duties in accordance with:-
• Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirement
• Internal control process & procedures.
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within specified time frame.
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
• Act as Business Compliance Officer (BUCO) Representative.
• Act as CLO (Complaint Liaison Officer).
• Act as Branch OSHA coordinator.
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

Customer

• Ensure efficient customer service level in accordance to SLA
• Ensure timely reply to customer and CCQ.
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery.

People

• Resource management:-
• Annual leave
• Attendance
• Branch meeting.
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including performing staff appraisals

Other Responsibilities

• To manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal.
• To organize or participate CSR activities within the branch community
• To ensure cleanliness, safety and security of the bank’s premise and SSL area
• To perform relief duties as and when required or in the absence of ABM.

Learning & Growth

• To involve and contribute to any special project organise by Head Office
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.

development and growth.

• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
• To identify any potential staff for succession planning.

Overview

Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.

• Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.
• Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.
• Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our affluent customers
• Supporting sales approvals & escalation of complaints/issues.
• To lead, plan and manage the team’s sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.
• Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
• Provide regular coaching and follow up to uplift performance in sales
• To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.
• Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.
• Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.
• Conducting meetings / briefings to cascade information on Bank’s procedural changes for sales matters on a timely basis.
• To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers’ expectations.

• Degree in banking and finance, accounting or business administration
• Minimum 8 years banking experience, with minimum 3-5 years working in an RM role and experience in branch banking with exposure in sales and service aspects
• Exhibits leadership and management skills that inspires high performance from staff
• Customer-oriented approach in Problem Solving/Decision Making/Analytical Thinking

We continuously innovate to transform our financial services landscape, making banking better and easier. Join us at AFFIN, where open minds meet and great work is inspired. You too can make a difference.

Manage and oversee branch personnel, supervise branch operations, and ensure efficient daily operations. Responsible for branch sales turnover, improving business profitability, and cost management to maximize results and achieve peak performance.

• Drive and achieve overall branch sales targets
• Deposit, Investment, Loans (ASBF, SMART MONEY & Education loan), Bancassurance & Banca Takaful products, Credit Card, Business referrals
• Prevention of fraud and losses (internal and external)
• Control costs in accordance with the budget

• Ensure staff duties comply with the Branch Manual, BNM Guidelines, and other regulatory requirements
• Maintain satisfactory audit ratings and resolve audit findings promptly
• Monitor report submissions within deadlines
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree exercises
• Serve as Business Compliance Officer (BUCO) and Complaint Liaison Officer (CLO)
• Coordinate OSHA compliance and conduct coaching on regulatory requirements

• Maintain efficient customer service levels according to SLA
• Respond to customer inquiries and resolve complaints promptly
• Ensure service accuracy

• Manage resources including leave, attendance, and staff recruitment
• Provide product training and identify training needs
• Develop staff through coaching and performance tracking
• Conduct staff appraisals and ensure understanding of KPIs and JD

• Undertake ad-hoc assignments and relief duties as required
• Manage CSR activities and ensure safety and security of premises
• Alternate key holder for vault and self-service terminals

• Participate in special projects organized by Head Office
• Attend training on compliance, regulations, products, and customer service
• Uphold AFFINBANK’s DNA and team spirit
• Identify potential staff for succession planning

Overview

The role oversees the daily operations of a branch, ensuring efficient service delivery, and driving business growth through strategic planning and customer relationship management. They play a pivotal role in achieving the branch's financial and operational goals.

• Organize recruitment seminar, recruitment activities and sales seminar to increase productivity

• Organize road-show for new product launching and awareness campaign

• Monitor salesand recruitment performance

• Plan and conduct training for the agency force, such as CUTE, SC AMLA, new fund briefing

• Support Region Sales Head in other business development related matters as required

• Support the agency administration in the area of activation of agent

• Minimal 5 years of working experience in a business development, marketing, distribution, or sales in insurance, unit trust or banking environment

• Excellent interpersonal, communication and networking skills, with a demonstrable track record in sales/marketing/business development

• Self-motivated, team-oriented and dynamic working attitude

• Good organizing and presentation skill

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the URL below.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Hybrid

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve business profitability and cost management to maximize results and achieve peak performance levels.

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external)
• Effectively control the cost as per budget

• Ensure that every staff discharges duties in accordance with:
• Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirements
• Internal control processes & procedures
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within the specified time frame
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise
• Act as Business Compliance Officer (BUCO) Representative
• Act as CLO (Complaint Liaison Officer)
• Act as Branch OSHA coordinator
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching

• Ensure efficient customer service level in accordance with SLA
• Ensure timely replies to customers and CCQ
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery

• Resource management:
• Annual leave
• Attendance
• Branch meetings
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including staff appraisals

• Manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal
• Organize or participate in CSR activities within the branch community
• Ensure cleanliness, safety, and security of the bank’s premises and SSL area
• Perform relief duties as required or in the absence of ABM

• Contribute to any special projects organized by Head Office
• Attend training on compliance, regulatory, product knowledge, customer service, and personal development
• Incorporate AFFINBANK’s DNA into all staff in the branch and uphold team spirit
• Identify potential staff for succession planning