What Jobs are available for Branch Management in Malaysia?

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
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**Key Responsibilities:**
+ **Data Excellence:** Review and set up new suppliers, customers, or change existing vendor/customer details in SAP, adhering to our Vendor Master Data SOP.
+ **Accuracy in Action:** Enter vendor data accurately in MDGS platform, including bank details and change requests, ensuring data integrity.
+ **Quality Assurance:** Approve data and enhancements based on supporting, verifying bank details as per SOP and ICFR requirements.
+ **Collaborative Validation:** Validate records sent by business for user requests, maintaining data accuracy.
+ **Continuous Improvement:** Provide data and root cause analysis for process enhancements, supporting a culture of continuous improvement.
**Key Accountabilities:**
+ **Data Integrity Champion:** Ensure accuracy and integrity of master data for vendors and customers, adhering to corporate policies and procedures.
+ **Compliance Steward:** Monitor and resolve emails in the vendor master email box, ensuring adherence to Internal Control Financial Reporting (ICFR) and local statutory requirements.
+ **Efficiency Enabler:** Timely creation, verification, and cleanup of vendor and customer master data, supporting business requirements seamlessly.
+ **Support Maestro:** Provide timely helpdesk support, training, and collaboration with internal stakeholders for master data processes.
**Qualifications & Experience:**
+ Degree or Diploma in Finance & Accounting/Commerce or equivalent.
+ Excellent communication skills in English, fostering effective collaboration.
+ Minimum 1 year of experience in transactional accounting or shared service environment, with exposure to master data management.
+ Proficiency in SAP or other ERP accounting systems, as well as MS Office tools.
+ Experience in shared services or business process outsourcing is a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
At Roche, we named our HR lifecycle support team "ELM", which stands for Employee Lifecycle Management.
The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As an ELM Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).
You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions. You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.
**Responsibilities**
**Service Delivery**
+ Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward)
+ Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. Ensure consistent and reliable service delivery for customers serviced. Ensure end to end ownership of resolution.
+ Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
+ Supports Global HR Centers of Excellence in system maintenance activities.
+ Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.
+ Actively participate in the development and implementation of continuous improvement initiatives. Participating and partially leading project activities as required. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
+ Provide guidance and advisory to first level support teams. Behave as role model to team members, showing positive and flexible attitude. Coach and train newcomers
+ Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
+ HR and Servicing tool as well as process superuser activities, such as community participation, info sharing, issue escalation and training delivery
+ Update SWIs and local SOP documentation
+ Escalation management.
+ Ensure operations according to defined KPIs and SLAs.
+ Ensure regulatory compliance in line with the countries, customers, and regulations.
**Cross-Functional Collaboration**
+ Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
+ Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
+ Achieve our HR Support Solutions vision by driving global consistency through collaboration.
**Outputs & Deliverables**
+ Continuous contribution to the improvement of the performance of the Shared Service Centre
+ Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
+ Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
**Who you are**
In this role you will be working within a team of Specialists focusing on Roche Region APAC customer group.
You bring the following skills and competencies:
+ Experience in a shared service center, preferably in an HR services environment. HR generalist know-how.
+ Proven track record of being able to deliver in a matrix organization.
+ Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous environment. Ability to navigate complex HR data structure
Further requirements
+ We are seeing an individual with a degree and 2-5 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
+ Experienced and efficient handling of standard IT-applications, preferably Google suite
+ Knowledge of Workday HR Processes
+ You bring the following qualifications: University degree, HR preferred
+ Strong communication skills in English (written and spoken) are essential. Mandarin or additional languages are a plus.
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

The role oversees the daily operations of a branch, ensuring efficient service delivery, and driving business growth through strategic planning and customer relationship management. They play a pivotal role in achieving the branch's financial and operational goals.
**Position Responsibilities:**
+ Organize recruitment seminar, recruitment activities and sales seminar to increase productivity
+ Organize road-show for new product launching and awareness campaign
+ Monitor sales and recruitment performance
+ Plan and conduct training for the agency force, such as CUTE, SC AMLA, new fund briefing
+ Support Region Sales Head in other business development related matters as required
+ Support the agency administration in the area of activation of agent
**Required Qualifications:**
+ Minimal 5 years of working experience in a business development, marketing, distribution, or sales in insurance, unit trust or banking environment
+ Excellent interpersonal, communication and networking skills, with a demonstrable track record in sales/marketing/business development
+ Self-motivated, team-oriented and dynamic working attitude
+ Good organizing and presentation skill
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Branch Manager, Kajang
Brand: HSBC
Area of Interest:
Location:
Kajang, Selangor, 10, MY, 43000
Work style: Office Worker
Date: 23 Oct 2025
Some careers open more doors than others.
If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.
We are currently seeking an experienced professional to join this team in the role of Branch Manager.
Principal Responsibilities:
+ To lead the team to deliver the Branch Wealth and Personal Banking (WPB) Performance measures and plan.
+ Manage & coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement.
+ To lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers.
+ To monitor and act on daily sales activity management information and other internal information tools, using them to coach the team and achieve the business goals.
+ To use the principles and guidelines in the TOM to ensure customer needs are identified and they are matched to the appropriate member of the team to maximize the sales potential.
+ Personally managing the sales floor on a regular basis.
+ To ensure customer needs are met & direct the customer to the most appropriate Channel
+ To train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
+ To use appropriate performance management tools and undertaking individual performance reviews to maximize effectiveness of the team.
+ To hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.
+ To work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities.
+ To ensure that sales & operations are undertaken in accordance with HSBC Bank Product Life Cycle (PLC) Functional Instruction Manual (FIM), Business Instruction Manual (BIM) and Credit Policy Manual appropriate lending guidelines.
+ To ensure all processes for sales & operations are in place and manage within any agreed Authorities.
+ To manage operational risk, by using relevant Management Information (MI) to identify risk situations and take any appropriate action to minimize loss.
+ To ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioral scored lending.
+ To undertake Sales, Operational and Credit sampling in your branch.
Qualifications
+ Possess strong team leadership and management, problem solving skills, analytical skills, planning and organizing skills.
+ Knowledgeable and experience in Retail sales.
+ Proven ability in relationship management in the Retail sector.
+ Preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification.
+ Preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
+ Coaching sales techniques, best practice and sales management on a team and one to one basis.
+ Attain appropriate professional and regulatory qualifications as required by market.
+ Attain any internal standards as required by Country.
+ Applicants must be flexible to relocate within Malaysia branches.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized
When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Amanah Malaysia Berhad

Company Description





Jalen Sdn Bhd has been established for over 30 years and is a leading manufacturer of Black Sauce (soy sauce, oyster sauce, and black pepper sauce), Red Sauce (chili sauce, sweet chili sauce, and tomato ketchup), and fruit-flavored cordials distributed all over Malaysia. The company's products are exported to more than 10 countries worldwide, with plans to expand the product range. Located in Johor Bahru, Johor, Malaysia, Jalen Sdn Bhd emphasizes producing quality and tasty products at affordable prices, supported by a strong after-sales service team.





Role Description





This is a full-time on-site role for a Branch Manager located in Ayer Hitam. The Branch Manager will oversee the daily operations of the branch, manage staff, ensure customer satisfaction, and develop business strategies to achieve sales targets and operational goals. Responsibilities include inventory management, financial reporting, staff training, and maintaining high standards of product quality and service.





Qualifications





-Strong leadership and management skills

-Experience with inventory management, financial reporting, and customer service

-Excellent communication and interpersonal skills

-Ability to develop and implement business strategies

-Knowledge of the food manufacturing industry is preferred

-Proficient in Microsoft Office and other relevant software

-Bachelor's degree in Business Administration, Management, or a related field

-Ability to work independently and handle multiple tasks efficiently

-Problem-solving and decision-making skills