4,510 Banking Specialist jobs in Malaysia

Overview

Customer Success Specialist - Banking at Agensi Pekerjaan JobScoper Sdn. Bhd.

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Reported ranges may vary by location and experience.

• Educate customers on self-service options and the use of automated banking channels.
• Conduct call-backs for transaction confirmations and follow up for supporting documents when required.
• Clarify customer needs, analyze issues, and provide appropriate solutions.
• Perform specified Know Your Customer (KYC) tasks in compliance with internal policies and guidelines.
• Ensure all customer interactions are documented accurately in the system.
• Work closely with internal teams to support seamless banking operations and maintain compliance standards.
• Maintain a high standard of customer satisfaction and professionalism at all times.

• Fluent in English and Mandarin, with excellent written and verbal communication skills.
• Education level: SPM and above.
• Able to work in a 24/7 rotational shift environment.
• Proven ability to build strong customer rapport and deliver excellent service.
• Experience in banking or financial institution customer service will be an added advantage.
• Strong problem-solving skills with a willingness to learn and improve.
• Fresh graduates are encouraged to apply.

• EPF/SOCSO/EIS
• Annual Leave
• Medical Leave
• 5 Working Days
• Nearby Public Transport

• Senior ity level: Associate
• Employment type: Full-time
• Job function: Finance
• Industries: Human Resources Services

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that

We have an exciting opportunity for you to join our team as
Senior Specialist r
eporting to the Manager, this full-time and permanent position is based in either
Johor Bahru
or
Kuala Lumpur
, Malaysia
and offers regional coverage, allowing you to make a significant impact to our
Payment &Treasury Department
and its' growth.

Key Responsibilities:

1. The candidate is required to be involved in payment operation by manually setting up / Initiating payment, cash management and remittance in the client's online bank portal or payment platform by adhering to all implemented procedures and policies.

2. This a dual role where the candidate maybe requires performing the preparer and checker role.

3. Preferably to have experience in reviewing role where the candidate must have eyes for details to spot any discrepancies on the payment that is setup by the preparer.

4. Able to guide and coach the junior officers within the Japan Banking team on payment and cash management work. Familiar with Japan bank system – MUFG, SMBC, Mizuho and some other international banks will be an added advantage

5. Assist and coordinate with client in their treasury bank account management and work closely with the both client and banks to manage the client bank account which includes bank opening, change of account signatories, I- banking users, bank KYC reviews, bank account closure and other bank related tasks assigned by the Manager/Team Lead.

6. Manage day to day client relationship by attending to both client and bank queries in a professional and timely manner in accordance with the Service Level Agreement and Turn-Around Time.

7. Manage and provide support to stakeholder in Japan office regarding payment and cash management work.

8. Provide support to facilitate the on-time completion of internal and external audits.

Key Requirements:

1. The candidates with experience in Fund/Corporate payment processing and cash management.
2. Good command in both
   English and Japanese language
   is a
   must
   as the candidate must be able to communicate and read the language for the candidate to manage the client's and bank relationship efficiently.
3. Familiar with Japan bank system – MUFG, SMBC, Mizuho and some other international banks will be an added advantage
4. Must have proven good time management with good multi-tasking skill and knows to prioritize multiple work that often has very tight deadlines imposed
5. Focused and meticulous, with a keen eye for detail.
6. Able to work under time pressure in a fast-paced working environment.
7. A fast learner who can adapt to changes and be flexible in accepting changes whenever is required on the job.
8. Take personal responsibility and ownership of the work that has been assigned and has 0% error tolerance.

Company Benefits:

At our Malaysia office, we believe in putting our employees' well-being first We offer a flexible hybrid working arrangement, upon completion of the probation period.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness reimbursement, and competitive leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like job related such as ICSA, CPA, STEP, ACCA, MIA etc. in ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey

Overview

Customer Success Specialist (Banking Industry) at Agensi Pekerjaan JobScoper Sdn. Bhd.

MYR3,500.00-MYR5,000.00

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

• Min 1 year cs experience in call center or banking industry.
• Must speak English & Mandarin fluently.
• Can work in Rotational Shift as 24/7.
• Must have working experience in the banking industry.

• Provided training.
• EPF & SOSCO.
• Annual leave & Medical leave.
• Near to LRT Station.

• Associate

• Full-time

• Customer Service

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services