4,485 Banking Services jobs in Malaysia

Responsibilities

We are seeking a strategic and dynamic professional to manage key client accounts and oversee delivery within the Banking, Financial Services, and Insurance (BFSI) sector in Malaysia. This role is critical for deepening relationships with our existing clients and leveraging UST's expertise to deliver exceptional value. The ideal candidate must be fluent in Mandarin to effectively engage with a significant segment of the market.

• Serve as the primary relationship manager and strategic advisor for a portfolio of key UST accounts within the BFSI sector.
• Develop a deep understanding of each client’s business objectives, technology landscape, and challenges to position UST’s portfolio of digital transformation solutions (e.g., Core Banking Modernization, Digital Banking Platforms, AML/CFT, Regulatory Compliance, Data Analytics & AI, Cloud Transformation).
• Ensure high client satisfaction, leading to contract renewals, expansions, and reference ability.
• Identify growth opportunities within existing accounts by cross-selling and up-selling UST's service lines.
• Collaborate with UST’s global delivery and solutions teams to ensure client needs are met and projects are delivered successfully.

• Collaborate closely with project delivery leaders, technical teams, and solution architects to ensure successful delivery of solutions aligned with client expectations.
• Understand the technical architecture, solution design, and delivery models to effectively communicate with both clients and internal teams, ensuring alignment on scope, timelines, and milestones.
• Participate in delivery governance and steering committee meetings to provide visibility on project health, risks, dependencies, and mitigation plans.
• Act as the voice of the client within UST, ensuring that delivery teams stay focused on value, quality, and client satisfaction.
• Monitor and drive adherence to service level agreements (SLAs), KPIs, and compliance requirements, escalating delivery issues as needed.
• Support transition and onboarding of new engagements by working with pre-sales and delivery to ensure a smooth handover and clear definition of technical and functional expectations.
• Proactively identify and recommend process improvements, automation opportunities, or technical enhancements to improve client outcomes.

• Must be fluent in Mandarin, English, and Bahasa Malaysia.
• Proficiency in Chinese (Mandarin) is mandatory for client engagement, proposal creation, and negotiations.
• Bachelor’s degree in Business, Finance, Information Technology, or a related field. An MBA is a plus.
• Minimum of 6-8 years of experience in a combination of key account management and relationship management within the IT services/consulting industry, specifically serving banks and financial institutions in Malaysia.
• Must have a strong understanding of BFSI operations and the technology solutions that serve this sector (e.g., FinTech, Core Banking, Digital Channels, Payment Systems, Risk & Compliance).
• A proven track record of managing multi-million Ringgit portfolios.

• Strategic Thinker: Ability to understand client pain points and strategically map UST’s solutions to their business goals.
• Exceptional Communicator: Superior presentation, negotiation, and persuasion skills, with the ability to engage confidently with C-level executives.
• Relationship Builder: A natural at building and nurturing long-term, trusted partnerships.
• Results-Driven: A strong dedication to account growth.
• Collaborative Team Player: Ability to work effectively with pre-sales, solution architects, and delivery teams to build comprehensive proposals.
• High Integrity: Maintain the highest standards of professionalism and confidentiality.

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Daily Responsibilities:

Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities

Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.

Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities

The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.

Review flagged customers as part of the customer onboarding screening process

The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.

Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team

Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)

Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks

Undertake ad hoc operations projects as required

Fresh Graduates are encouraged to apply.

Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.

Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).

Exceptional organizational skills, adaptability, and acute attention to detail are paramount.

Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.

A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.

Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.

Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.

Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).

Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

esponsibilities:

· To conduct customer due diligence (CDD)

· Correcting the necessary information from customers

· Input correct information into system

· Checking data with the original information

Requirements:

· Minimum Degree in Accounting, Economics, Business Admin, Banking or Finance (Possible fresh grad)

· Must have related experiences ie: KYC knowledge in banking industry

· Fluent in English and Mandarin to serve Mandarin-speaking customers

· Ability to work in a fast-paced, result-oriented environment

· Computer literacy (Words, PowerPoint, Excel)

Position: Branch Operations Coordinator

Salary: up to RM 2,300

Work Location: Jalan Pantai Baru, Kuala Lumpur

Industry: Banking & Finance

Working Hours: Monday to Friday: 8:45am to 5:45pm

Malaysian Citizen Only

Able to start immediately

Must-have requirements:

• Minimum Degree in any related field.

• Have relevant experience in operational management would be added advantage.

• Effective communication skills, able to communicate in English/ BM orally and in writing, with emphasis on English.

• Pleasant and mature personality and Computer literate

• Analytical skills, problem solving skills, good organizational and interpersonal skills, has a sharp eye for detecting errors.

Key responsibilities:

• To ensure all maintenance and transactions done according to branches/business units

• To attend account opening request from various business units and make sure account

• To print maintenance validation, vouchers for monetary transactions for checker to validate

Head of IT PMO ( Banking & Financial Services) About the job Head of IT PMO ( Banking & Financial Services)

The Head of EPMO is a senior leadership role responsible for overseeing and coordinating the organization's project portfolio, ensuring alignment with strategic objectives, and driving project success across the enterprise. This position reports directly to the Chief Executive Officer or Chief Information Officer and works closely with the senior management.

Responsibilities :

• Strategic Leadership, establish and maintain the EPMO structure, governance framework, and organizational processes
• Align project portfolio with organizational strategy and facilitate project selection and prioritization
• Develop and implement project management methodologies, standards, and tools across the enterprise Portfolio Management
• Oversee the enterprise-wide project portfolio, balancing resources, budgets, and timelines, Monitor project progress, performance, and risks across the portfolio
• Provide regular status reports and insights to senior management Resource Management
• Manage resource availability and capacity across projects
• Coordinate specialized projects involving multiple departments and external agencies
• Conduct lessons learned sessions and implement best practices Stakeholder Management, ensure clear communication and expectation management with all stakeholders
• Build collaborative relationships with divisional project leaders and senior stakeholders and reporting to Chief Digital and Information Officer

Requirements:

• Extensive experience in project and program management within the banking or financial services industry with 10-15 years of experience.
• Strong understanding of project management methodologies and frameworks
• Proven leadership experience in managing large-scale business transformation initiatives, excellent communication and stakeholder management skills
• Strategic thinking and ability to align projects with organizational goals Key Performance Indicators
• Successful delivery of projects within scope, time, and budget constraints
• Improved project management maturity across the organization
• Alignment of project portfolio with strategic objectives
• Effective resource utilization and capacity management
• Stakeholder satisfaction and engagement levels

Are you ready to redefine customer excellence and lead with impact at RinggitPlus?

We're on the hunt for a dynamic Head of Operations to spearhead our Banking Operations and ignite exceptional customer experiences. If you’re a bold operational leader with a relentless customer-first drive, razor-sharp problem-solving skills, and a passion for transforming customer needs into reality, this is the career-defining role you’ve been waiting for.

This isn’t just about overseeing operations, it’s about thriving in a high-energy FinTech environment, mastering strategic planning, and streamlining processes to deliver unparalleled customer satisfaction. As the operational heartbeat of Malaysia’s customer-obsessed FinTech leader, you’ll shape the future of finance with us.

• Ignite & Empower Teams: Take the helm of three dynamic teams(Fulfilment, Campaigns, and Customer Service) fostering collaboration, unlocking their potential, and inspiring excellence in every action.
• Redefine Customer Success: Be the driving force behind customer-first initiatives, ensuring every operational choice elevates the customer experience to new heights.
• Orchestrate Flawless Campaigns: Mastermind operational workflows for cutting-edge campaigns, from prelaunch strategy to seamless execution. Streamline processes, oversee reporting and billing, and deliver insightful post-campaign analysis to fuel success.
• Pioneer Operational Brilliance: Design innovative processes that supercharge efficiency and customer satisfaction, safeguard business continuity, and set the gold standard for operational excellence in Malaysia’s leading FinTech.

Hard Skills:

• Minimum 5 years of operations management experience, thriving in high-energy, fast-paced environments where adaptability and impact are key
• Outstanding written, verbal, interpersonal, and presentation skills, with the ability to inspire and influence diverse stakeholders.
• Demonstrated success leading and empowering cross-functional teams, seamlessly managing both remote and in-office talent to drive results.
• Strong background in campaign or marketing operations, with a knack for orchestrating end-to-end workflows and delivering measurable success (highly preferred)

Soft Skills

• Blends sharp analytical thinking with tactical execution, turning big-picture strategies into impactful realities
• Fueled by a deep passion for solving customer challenges, ensuring every decision enhances their experience.
• Thrives in fast-paced settings, delivering results with precision and efficiency under pressure.
• Strikes a balance between disciplined process adherence and creative solutions that push boundaries.
• Anticipates future needs, optimizes for sustainable growth, and strategizes with foresight.
• Communicates decisions and ideas with clarity and conviction, inspiring teams and stakeholders alike.

If this sparks a fire in you and you know with an itching desire to lead with relentless customer focus, ignite operational brilliance, and thrive in a whirlwind of innovation and impact then this is your moment. Join us at RinggitPlus and let’s redefine what’s possible together. We can’t wait to meet you!