130 Banking Sales jobs in Malaysia

Overview

As emart24’s CRM & Loyalty Manager , you will lead the organization in enhancing a data-driven customer ecosystem through our mobile app and digital platforms. Your role will focus on growing loyalty , increasing app engagement , and ensuring a seamless customer experience across online and in-store journeys . You’ll bring together tech, data, and customer care to create personalized, high-impact campaigns and improve retention.

• CRM Strategy & Lifecycle Management
• Develop and execute end-to-end CRM strategies to drive emart24 app downloads , active users, and customer lifetime value.
• Build segmented customer journeys including onboarding, upsell, retention, and win-back flows.
• Design and deploy campaigns across push notifications, SMS, email, and in-app , using CRM tools and marketing automation platforms.
• Monitor and optimize loyalty point utilization and campaign effectiveness within allocated budgets.
• Partner with Brand, Merchandising, Operations, and Digital teams to ensure campaign relevance and alignment with business goals.
• Lead emart24 app engagement initiatives , including campaign planning, usage growth, and feature promotion.
• Identify and propose UX/UI enhancements that improve customer flow, app stickiness, and conversion rates.
• Manage CRM and app platform vendors , including day-to-day support, upgrades, renewals, and troubleshooting coordination with IT.
• Own the app issue resolution process , escalating technical bugs and ensuring resolution timelines are met.
• Oversee and coordinate online sales operations across all major platforms, including but not limited to Shopee, Lazada, TikTok Shop, GrabMart and Foodpanda .
• Monitor order fulfilment, cancellation rates, and customer ratings across platforms to ensure optimal customer satisfaction and platform compliance.
• Work closely with stakeholders to ensure smooth order processing and timely deliveries.
• Identify areas for improvement in the online customer journey and propose solutions to enhance the overall experience.

• Lead, respond and track customer inquiries, complaints, and feedback across all channels (phone, email, live chat, social media, etc.)
• Develop and enforce customer service SOPs to ensure consistent and professional service standards.
• Monitor and resolve service issues related to online orders , refunds, and delivery experiences.
• Identify gaps and bottlenecks in the customer journey and propose fixes to improve satisfaction and loyalty.

• Collaborate on digital campaigns that support CRM and app objectives (e.g. performance marketing, remarketing, loyalty reactivation) .
• Ensure correct attribution and measurement of campaign impact across digital and CRM channels.

• Generate weekly and monthly reports on customer complaints, satisfaction levels, resolution times, and platform performance.
• Use data to identify trends, recurring issues, and root causes, and recommend preventive action.
• Track and report SLA compliance rates and customer satisfaction KPIs.

• Train and coach the customer service team on best practices, new tools, and product knowledge.
• Conduct regular performance evaluations and provide feedback and guidance for continuous improvement.

• Bachelor's degree in Business, Communications, Marketing, or related field.
• 4–6 years of experience in CRM, loyalty marketing, or app engagement , ideally within retail, convenience, or QSR.
• Hands-on experience with CRM platforms , mobile marketing , customer data segmentation, and campaign analytics.
• Strong analytical thinking with the ability to turn insights into action.
• Proven project management and cross-functional collaboration experience.
• Excellent communication and stakeholder management skills.
• Strong interpersonal and communication skills (both English & Bahasa Malaysia).

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Intermediary Relationship Management, Consultant role at AIA Malaysia

AIA Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

Responsible for maximising the sales of AIA products and services through intermediaries to meet individual / team quotas and AIA business objectives

Roles And Responsibilities

• Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
• Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
• Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
• Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals.
• Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints)
• Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)
• Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries
• Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries
• Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports.
  
  

• Degree in any related fields of study
• Minimum 8 years working experience in relationship management and commercial client / corporate client facing role.
• Experience working with insurance partners, such as brokers, will be an advantage.
• Good problem solving, conflict resolution and decision-making skills
• Self-motivated, passionate, resourceful, proactive, result driven, and ability to work in a stressful and challenging environment
• Good computer skills, preferably in Excel and PowerPoint
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

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Intermediary Relationship Management, Consultant page is loadedIntermediary Relationship Management, Consultant Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-59777

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Roles And Responsibilities

• Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals
• Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries
• Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy and drive execution to activate / acquire and grow partnerships of the assigned intermediaries
• Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals.
• Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints)
• Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)
• Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries
• Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries
• Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports.

Minimum Job Requirements

• Degree in any related fields of study
• Minimum 8 years working experience in relationship management and commercial client / corporate client facing role.
• Experience working with insurance partners, such as brokers, will be an advantage.
• Good problem solving, conflict resolution and decision-making skills
• Self-motivated, passionate, resourceful, proactive, result driven, and ability to work in a stressful and challenging environment
• Good computer skills, preferably in Excel and PowerPoint

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Customer Relationship Management Executive

Date Published: 27 Aug, 2025

Date Closed: 26 Feb, 2026

• Manage and maintain strong relationships with existing clients, ensuring their needs and expectations are consistently met
• Serve as the main point of contact for customer inquiries, issues, and feedback, and ensure prompt resolution
• Coordinate and support Business Development initiatives, including client meetings, presentations, and proposal preparation

• Bachelor’s Degree in Finance, Business Administration, or related field
• Minimum 1–2 years of experience in customer relations, sales support, or business development

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We’re looking for a motivated and detail-oriented CRM Executive to support the planning and execution of customer relationship initiatives. This role is ideal for someone who is passionate about creating meaningful, data-driven customer experiences. You’ll work closely with the CRM Manager and marketing team to drive customer engagement, retention, and loyalty through personalized communication strategies.

• Assist in setting up and executing CRM campaigns across email, Whatsapp, app push, and other owned channels.
• Coordinate campaign timelines, audience lists, and creative assets to ensure timely and accurate delivery.
• Help monitor campaign performance and ensure proper tracking is in place.
• Support the use of customer data to segment audiences based on behavior, preferences, and lifecycle stages.
• Work with the team to tailor messaging for different customer segments to increase engagement and retention.
• Assist in building and maintaining automated customer journeys (e.g., welcome, activation, churn prevention, reactivation).
• Test and troubleshoot customer journeys to ensure correct logic, timing, and delivery.
• Compile CRM reports and dashboards to measure campaign effectiveness and customer engagement.
• Help analyze key performance indicators (open rates, CTR, conversions, etc.) and suggest areas for improvement.
• Learn and use CRM tools (e.g., Netcore, MoEngage, CleverTap, or similar) to execute campaigns and manage customer data.
• Maintain database hygiene and ensure data accuracy in CRM systems.

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 1–2 years of experience working in CRM, marketing automation, or a customer engagement role
• Familiarity with CRM or email marketing platforms is a plus.
• Strong attention to detail and a data-driven mindset.
• Good communication skills and the ability to work well in a collaborative environment.
• Eagerness to learn and grow in a CRM-focused marketing role.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Analyst and Marketing
• Industries: Internet Marketplace Platforms

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Salary: MYR 2,800.00 – MYR 3,000.00