725 Banking Manager jobs in Malaysia

Responsibilities:

• Manage a portfolio of commercial banking clients, developing and maintaining relationships with business owners and decision-makers
• Conduct regular client reviews to understand their business needs and identify opportunities for growth
• Work with product specialists to develop tailored solutions for our clients, including cash management, trade finance, and lending products
• Provide exceptional service to our clients, responding to their queries and resolving any issues that may arise
• Identify new business opportunities and develop strategies to pursue them

Requirements:

• A degree in a relevant field, such as business or finance
• At least 3 years of experience in commercial banking or a related field
• Strong relationship-building and communication skills
• Ability to understand complex business needs and develop tailored solutions
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Alliance Bank Malaysia Berhad JOB PURPOSE

• Primarily responsible to manage a team of Relationship Managers, Service Relationship Manager (if any), Banca & Wealth Consultant in a PB Hub. He / She will be handling Wealth sales and service related matters / performance for entire PB Hub.
• Plan, lead and drive sales / service excellence while maintain PB customer satisfaction level with discretion necessary to fulfill the Bank's goals, policies and guidelines.
• Responsible for driving revenue and AUM growth of the cluster's branches, inclusive of wealth products, lending referrals (AoA, credit card and personal loan) and deposit. Fully responsible for maintaining healthy balance sheet of PB Hub

• Sales and Service Management

• Reference point for decisions and providing direction / guidance to PB Hub on day to day sales related matters.

• Driving consistent high RM sales performance and SRM service delivery in timely / accurate manner for any escalations needed, if applicable.
• Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to support RM / SRM on obtaining comprehensive product updates that is exclusive to our affluent customers
• Supporting sales approvals & escalation of complaints/issues.

• People & Productivity Management

• To lead, plan and manage the team's sales / service in achieving business objectives in accordance to management directives while aiming for optimal efficiency.

• Responsible to oversee the overall daily management of PB Hub towards maintaining and improving staff engagement and productivity.
• Provide regular coaching and follow up to uplift performance in sales
• To guide / supervise the team in aiming to achieve given targets, addressing sales and service gaps and up-skilling the team through essential training programs.
• Recruiting the right staff for RM and SRM role while ensuring adequate staff capacity to meet business headcount requirement.
• Working closely with Regional Head / Cluster Sales Head to maintain an environment which promote success, teamwork and professional growth.
• Conducting meetings / briefings to cascade information on Bank's procedural changes for sales matters on a timely basis.
• To ensure that all staff have the correct aptitude and attitude in wanting to provide the best level of sales / services to PB customers that exceed the customers' expectations.

• Franchise Building

• Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening.

• Expand new customer base & New Investment Account through promoting and encouraging referrals from existing PB customers or through personalized service recovery efforts.
• Maintain good relationship with branches' network of SME and

• Governance & Control

• Responsible in managing and ensure that audit findings for sales lapses / gaps are fixed with no repetitive findings.

• Ensure all sales activities are compliance with Group's standards and regulatory requirements which includes but not limited to AMLA, KYC, Credit Risk Management, and Financial Act.
• Identify areas of improvement, sales process gaps and provide recommendation / solution for improvement to Regional Head / Cluster Sales Head.

Key Responsibilities:

• Market corporate loans and ensure market competitiveness by structuring loans to meet the financial goals of the Bank while also aligning with the client's needs.
• Work closely with Wholesale Banking Coverage unit to align with risk returns of customer group in various industries.
• Craft custom loan solutions and prepare term sheets tailored to the unique needs of corporate clients while ensuring the Bank's interests are protected.
• Prepare credit proposals, provide analytical support in submissions to the relevant approving authorities and ensure speedy turnaround time. This includes the following: identify pertinent credit related issues and work out viable financing solution for clients; conduct pre-sanction visits & interview loan applicants; handle post-approval work process.
• Ensure all transactions comply with applicable regulatory framework / guidelines and the Group's policies and procedures.
• Monitor existing corporate portfolios and identify early warning triggers for potential credit deterioration.
• Close monitoring of loan covenants and approval conditions to prevent breaches.

Key Requirements:

• Minimum 10 years of non-retail banking experience in a regional financial institution.
• In-depth knowledge of loan products (loans, trade finance, treasury and project finance).
• Well-verse with relevant regulations, compliance standards, market conditions and industry trends.
• Effective negotiation, presentation and communication skills to articulate credit proposals and engage with internal/external stakeholders.
• Has strong business connections to identify and develop business opportunities.

JOB RESPONSIBILITIES: -

• Act as the Corporate Relationship Manager for an assigned client portfolio, leading deal origination and execution while proactively managing credit risk and coordinating with internal stakeholders.
• Partner with product teams across Transaction Banking, Global Markets to deliver comprehensive solutions that meet client needs.
• Drive annual account planning and relationship strategies to generate new business through client engagement, marketing initiatives, and presentations.
• Lead client meetings, prepare marketing materials, and ensure timely submission of credit proposals while collaborating with internal departments to support seamless execution.

JOB REQUIREMENTS: -

• Degree in Finance, Accountancy, Banking, or a related field from a reputable university or institution is required.
• Minimum 10 years of experience in financial services, with strong exposure to capital markets,global markets or syndications will have an added advantage.
• Demonstrate strong interest in financial markets, a proactive working attitude, and excellent analytical and communication skills.

Responsibilities

We are seeking a strategic and dynamic professional to manage key client accounts and oversee delivery within the Banking, Financial Services, and Insurance (BFSI) sector in Malaysia. This role is critical for deepening relationships with our existing clients and leveraging UST's expertise to deliver exceptional value. The ideal candidate must be fluent in Mandarin to effectively engage with a significant segment of the market.

• Serve as the primary relationship manager and strategic advisor for a portfolio of key UST accounts within the BFSI sector.
• Develop a deep understanding of each client’s business objectives, technology landscape, and challenges to position UST’s portfolio of digital transformation solutions (e.g., Core Banking Modernization, Digital Banking Platforms, AML/CFT, Regulatory Compliance, Data Analytics & AI, Cloud Transformation).
• Ensure high client satisfaction, leading to contract renewals, expansions, and reference ability.
• Identify growth opportunities within existing accounts by cross-selling and up-selling UST's service lines.
• Collaborate with UST’s global delivery and solutions teams to ensure client needs are met and projects are delivered successfully.

• Collaborate closely with project delivery leaders, technical teams, and solution architects to ensure successful delivery of solutions aligned with client expectations.
• Understand the technical architecture, solution design, and delivery models to effectively communicate with both clients and internal teams, ensuring alignment on scope, timelines, and milestones.
• Participate in delivery governance and steering committee meetings to provide visibility on project health, risks, dependencies, and mitigation plans.
• Act as the voice of the client within UST, ensuring that delivery teams stay focused on value, quality, and client satisfaction.
• Monitor and drive adherence to service level agreements (SLAs), KPIs, and compliance requirements, escalating delivery issues as needed.
• Support transition and onboarding of new engagements by working with pre-sales and delivery to ensure a smooth handover and clear definition of technical and functional expectations.
• Proactively identify and recommend process improvements, automation opportunities, or technical enhancements to improve client outcomes.

• Must be fluent in Mandarin, English, and Bahasa Malaysia.
• Proficiency in Chinese (Mandarin) is mandatory for client engagement, proposal creation, and negotiations.
• Bachelor’s degree in Business, Finance, Information Technology, or a related field. An MBA is a plus.
• Minimum of 6-8 years of experience in a combination of key account management and relationship management within the IT services/consulting industry, specifically serving banks and financial institutions in Malaysia.
• Must have a strong understanding of BFSI operations and the technology solutions that serve this sector (e.g., FinTech, Core Banking, Digital Channels, Payment Systems, Risk & Compliance).
• A proven track record of managing multi-million Ringgit portfolios.

• Strategic Thinker: Ability to understand client pain points and strategically map UST’s solutions to their business goals.
• Exceptional Communicator: Superior presentation, negotiation, and persuasion skills, with the ability to engage confidently with C-level executives.
• Relationship Builder: A natural at building and nurturing long-term, trusted partnerships.
• Results-Driven: A strong dedication to account growth.
• Collaborative Team Player: Ability to work effectively with pre-sales, solution architects, and delivery teams to build comprehensive proposals.
• High Integrity: Maintain the highest standards of professionalism and confidentiality.

Duties & Responsibilities

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
• Always maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure a good understanding of the company products and services which is improved and always maintained
• Provide detailed information about products and processes
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Accurate data entry
• Communicating and coordinating with colleagues as necessary
• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
• To carry out other responsibilities that may be assigned by the Management

• Minimum SPM/Certificate/Diploma/Degree
• A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
• Able to speak and write fluently in Bahasa Malaysia, English and Mandarin
• Candidate fluent in Mandarin are preferred as the role required the candidate to deal with mandarin speaking customer
• Computer literate
• Skills & Knowledge required:
• Customer-service oriented and able to maintain good customer relationship
• A good telephone etiquette
• Accuracy and attention to details
• Working location is at Jalan Kepong

Purpose of the position

· Acting as first point of contact for Linde customers, in relation to order placement, order related queries, complaints, product and service information and account information.

· Provide assistance to customers specific to delivery follow-up and customer feedback/complaint.

· Being a member of the Customer Relations Team, demonstrates the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction.

· Acts on defined process at the country level and with the wider shared services team to help ensure a fully customer focused approach is delivered.

· Seeks to identify root cause issues and develop improvements with senior management

· Seeks to maximise customer satisfaction by providing professional customer service handling for both internal and external customers.

· Ensure adherence to core CEC and HPO OTC KPI and KII's and associated reporting

· Demonstrates full personal ownership and resolution of customer enquiries across all businesses

· Suggest and participate in continuously improving our service level to Customers as well as work efficiency and productivity. Build and maintain good working relation with Customer, continuously up-keeping customer service standards as its highest level.

· Is quality and quantity focused, able to perform against progressive personal call centre measures and ensure full utilization of resources

Principal responsibilities

· Accurate and fast customer order placement

· Handle all customer communications via all media sources - phone, email, faxes etc.

· Answering incoming calls

· Provide leading customer service to internal and external customers such as no stock and unfulfilled delivery etc.

· Deal with each enquiry courteously and efficiently.

· Handle all enquiries and provide feedback to appropriate parties.

· Provide / retrieve documentations to customers such as quotation, invoice, Safety Data Sheets etc

· Manage other ad hoc assignments from Supervisors and Manager

Required qualifications/experience

· Good command of English and Bahasa and any other dialect

· Computer knowledge in Microsoft Word, Excel, and PowerPoint.

· Experience in dealing with customers.

· Ability to work under pressure

· With SAP knowledge is an advantage