315 Banking Manager jobs in Malaysia

Duties & Responsibilities

• Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
• Always maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Follow up the cases, keep the promises
• Ensure a good understanding of the company products and services which is improved and always maintained
• Provide detailed information about products and processes
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
• Processing orders, forms, applications, and requests
• Accurate data entry
• Communicating and coordinating with colleagues as necessary
• Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
• To carry out other responsibilities that may be assigned by the Management

• Minimum SPM/Certificate/Diploma/Degree
• A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided
• Able to speak and write fluently in Bahasa Malaysia, English and Mandarin
• Candidate fluent in Mandarin are preferred as the role required the candidate to deal with mandarin speaking customer
• Computer literate
• Skills & Knowledge required:
• Customer-service oriented and able to maintain good customer relationship
• A good telephone etiquette
• Accuracy and attention to details
• Working location is at Jalan Kepong

Looking for a role where you can build relationships and with high compensation scheme? We’re hiring Customer Relations Consultants to join our friendly and energetic team ! No prior experience? No problem! We provide full training to help you get started.

What You’ll Be Doing:

• Answer customer inquiries via calls and emails with a friendly approach
• Understand customer needs and provide helpful solutions
• Maintain good relationships with clients and follow up on their concerns
• Gather feedback and share ideas to improve our services
• Get involved in fun company events and promotions

What We’re Looking For:

No prior experience needed – we welcome fresh grads & career switchers
Someone who is friendly, approachable, and a great communicator
Able to speak and write English
A team player

Why Join Us?

A fun, supportive work environment
Competitive salary + bonuses
Flexible working hours
Career growth opportunities
Free snacks & drinks – Because happy teams work best!

Overview

Acting as first point of contact for Linde customers, in relation to order placement, order related queries, complaints, product and service information and account information.

• Provide assistance to customers specific to delivery follow-up and customer feedback/complaint.
• Being a member of the Customer Relations Team, demonstrate the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction.
• Act on defined process at the country level and with the wider shared services team to help ensure a fully customer focused approach is delivered.
• Seek to identify root cause issues and develop improvements with senior management.
• Seek to maximise customer satisfaction by providing professional customer service handling for both internal and external customers.
• Ensure adherence to core CEC and HPO OTC KPI and KII’s and associated reporting.
• Demonstrate full personal ownership and resolution of customer enquiries across all businesses.
• Suggest and participate in continuously improving our service level to customers as well as work efficiency and productivity. Build and maintain good working relations with customers, continuously up-keeping customer service standards as its highest level.
• Be quality and quantity focused, able to perform against progressive personal call centre measures and ensure full utilization of resources.
• Accurate and fast customer order placement.
• Handle all customer communications via all media sources - phone, email, faxes etc.
• Provide leading customer service to internal and external customers such as no stock and unfulfilled delivery etc.
• Deal with each enquiry courteously and efficiently.
• Handle all enquiries and provide feedback to appropriate parties.
• Provide / retrieve documentations to customers such as quotation, invoice, Safety Data Sheets etc.
• Manage other ad hoc assignments from Supervisors and Manager.

• Good command of English and Bahasa and any other dialect.
• Computer knowledge in Microsoft Word, Excel, and PowerPoint.
• Experience in dealing with customers.
• Ability to work under pressure.
• With SAP knowledge is an advantage.

• Associate

• Contract

• Customer Service

• Chemical Manufacturing

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

Join us to apply for the COMPLIANCE MANAGER (BANKING) role at JAC Recruitment .

This position involves developing and updating internal compliance frameworks, policies, and procedures in line with regulatory requirements. Responsibilities include providing advisory support to stakeholders, conducting gap analyses, implementing compliance measures, performing risk assessments, customer due diligence reviews, managing sanctions screening and AML/CFT controls, preparing reports for senior management and the Parent Bank, conducting training, and promoting a culture of compliance. The role also supports audits, inspections, and other tasks assigned by Management and the Head of Compliance.

• Degree in Business, Administrative, Banking, Accounting, or related fields
• Minimum 6-10 years of compliance experience in financial services or consultancy firms
• Professional Certification in Regulatory Compliance, AML/CFT is an advantage

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Legal
• Industry: Staffing and Recruiting

This job posting is active and not expired.