299 Banking Manager jobs in Malaysia

Join to apply for the Banking Branch Manager role at JAC Recruitment .

Develop and implement strategic business plans to drive branch growth and ensure alignment with organizational goals.

Build and maintain strong relationships with clients and the local community to support business development and operational efficiency.

Manage branch performance across sales, customer service, operations, and regulatory compliance to meet established targets.

Lead and motivate branch staff, fostering a collaborative environment focused on achieving shared objectives.

Ensure adherence to company policy and regulations.

• Develop and implement strategic business plans to drive branch growth and ensure alignment with organizational goals.
• Build and maintain strong relationships with clients and the local community to support business development and operational efficiency.
• Manage branch performance across sales, customer service, operations, and regulatory compliance to meet established targets.
• Lead and motivate branch staff, fostering a collaborative environment focused on achieving shared objectives.
• Ensure adherence to company policy and regulations.

• Possess Bachelor degree in any relevant field.
• Minimum 3 years of experience in people management and managing branch operation.
• Strong knowledge of banking wealth product.

Looking for a role where you can build relationships and with high compensation scheme? We’re hiring Customer Relations Consultants to join our friendly and energetic team ! No prior experience? No problem! We provide full training to help you get started.

What You’ll Be Doing:

• Answer customer inquiries via calls and emails with a friendly approach
• Understand customer needs and provide helpful solutions
• Maintain good relationships with clients and follow up on their concerns
• Gather feedback and share ideas to improve our services
• Get involved in fun company events and promotions

What We’re Looking For:

No prior experience needed – we welcome fresh grads & career switchers
Someone who is friendly, approachable, and a great communicator
Able to speak and write English
A team player

Why Join Us?

A fun, supportive work environment
Competitive salary + bonuses
Flexible working hours
Career growth opportunities
Free snacks & drinks – Because happy teams work best!

Job Purpose
· The Manager, CRM is responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies. The CRM Manager focuses on the loyalty and retention marketing strategies.

· The Manager, CRM has a clear understanding of how to leverage consumer behavioural, lifestyle, transactional, and demographic data in order to deliver relevant marketing programs through multiple communication channels with a vision of growing consumer loyalty and increasing their lifetime value to the business.

· The Manager, CRM demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.

Education / Professional Qualification
• Minimum Diploma / Degree in relevant field of studies

Professional Experience
· Minimum 3 years of sales experience from the hospitality / customer focused industry
· Preference will be from the automotive industry
· Performance focused marketing and / or sales background
· Team management experience

COMPETENCIES
1. Technical
· Computer literate
· Well versed in the automotive industry

2. Leadership
· Integrity, initiative and enthusiasm
· Motivated and committed to development
· Interpersonal and communication skills (verbal and written)
· Organisational skills
· Appropriate language skills

IMPACT / ACCOUNTABILITY
Coverage : All branches
· No revenue or profit responsibility

JOB CONTENT
· Develop and implement customer retention processes with a primary focus on car sales conversion across functions.
· Implement Group’s retention activities and set performance as the benchmark for the Malaysia dealer network.
·Ensures that customers receive the quickest service possible.
·Assists representatives in handling disappointed customers.
·Determines a course of action to resolve customer problems.
·Interacts with customers using phone, fax, email, the company website and in person.
·Provides assistance to representatives during extremely busy times.
·Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
·Takes customer complaints to upper management when necessary.
·Generates reports for upper management.
·Helps create, update and maintain call script for representatives.
·Maintains database of customers for follow up.
·Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
·Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
·Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
·Trains representatives on new product and service offerings as well as special sales and promotions.
·Analyzes the results of direct mail marketing and email campaigns.
·Helps develop new products, services and promotions based on customer preferences.
·In charge of existing lead management systems.
·Participates in the formulation of the company’s strategic plan
· Integrate CRM-retention activities into the dealership’s current sales processes and work with sales teams and management on future development of CRM-retention strategies.
·Develop and maintain key relationships with sales, finance and marketing teams so as to ensure that sales opportunities are maximized.
·Utilize dealership marketing resources to establish a customer contact schedule which is appropriate, professional and timely.
·Look for innovative ideas to improve processes and practices.
·Liaise with marketing team to develop new communications which adapt to market conditions, new campaigns and enable the achievement of retention targets.
·Facilitate all interactions with customers i.e events, marketing campaigns
·Set goals and appraise performance, practices and processes of CRM activity.
·Report to relevant management and DP about operational issues and performance highlights on a regular and timely basis.
·Extract relevant customer data as provided and analyse data alongside Group’s systems to produce a list of prospects in a given time frame.
·Utilize dealership systems and communicate with finance/sales team and valuer to create a useful background for each prospect.
·Initiate contact with prospects using phone, email or postal mail.
·Conduct all necessary follow up with prospects using appropriate contact methods.
·Log the referral as a formal lead within CRM system ensuring that it is handled according to existing lead guidelines.
·Manage and monitor sales team to ensure that chances of conversion are maximized on a daily basis.
·Accurately record all steps of this process within Group’s CRM system.
·Log, monitor and measure data to provide regular feedback and to report on successes and conversions.
·Continuously review the entire process and make suggestions for more effective and innovative practices.
· To dress correctly according to Group's Corporate Standard at all times during business hours. Adhere to current attitude, behaviour and appearance polices to enhance the brand image.
·Ensure confidentiality of all sensitive materials and prevent unauthorised access to these materials.

• Performance and Productivity Management: Lead team productivity, ensuring all KPIs are met timely. Manage and supervise individual team member deliverables.
• High-Profile Case Management: Oversee the complete management of high-profile cases, including direct engagement with affected customers and coordination with relevant departments.
• Operational Efficiency and Process Improvement: Address and implement necessary process changes for smooth operations. Manage administrative and disciplinary aspects of the team.
• Quality Control and Compliance: Ensure high accuracy in data input and manage response and closure rates. Drive overall response quality, adhering to MAVCOM audit standards.
• Cross-Functional Collaboration: Liaise with various business units to investigate and resolve complaints, sharing feedback for internal improvements.
• Customer Feedback Analysis: Analyze customer complaints and share statistics for internal improvement and strategy development.
• Complaints Resolution Consultancy: Provide expert consultancy on complaints resolution, especially for region-specific cases (e.g., North Asia, South Asia, Europe, ASEAN).
• Compensation and Claims Management: Authorize compensation in line with Customer Relations Compensation Recovery Matrix and CAAP. Manage and respond to senior management, insurance, legal, and MAVCOM related cases.
• Investigation Leadership: Lead investigations involving government agencies, legal and tribunal cases, collaborating with legal and insurance teams.
• Team Performance Monitoring: Monitor team performance against SLAs and manage high-profile or potential legal cases.
• Stakeholder Engagement: Proactively engage with advocates, top complainants, and high-profile customers. Manage relationships on fraud matters and business integrity.
• Operational Management: Handle productivity, operational, leave, and administration management.
• Innovation and Digital Projects: Lead digital and innovation projects within the unit, ensuring participation and effective implementation.
• To provide support and manage complaints including recovery after business hours when required.
  
  

• Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management , Legal with 2-3 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.
• Diploma Field of Study: Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business/Management, Legal with 3-4 years of working experience preferably with airlines complaints management, public relations, Airlines Reservation & Ticketing.

Job Description

We are searching for a Customer Relationship Management (CRM) Executive who can be involved in managing a company's interactions with current and potential customers, with the goal of improving customer satisfaction, loyalty, and business growth.

Here are some common roles and tasks associated with being a Customer Relation Management (CRM) Executive:

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Make sure customers get all the information about the program.
• Maintain good relationships with customers.
• Get the feedback from customers to ensure they are satisfied with the service.
• Analyze customer behavior and measure their impact on business outcomes to update strategies.
• Maintain smooth communication with customers and promptly reply to their queries.
• Respond to and resolve customer complaints quickly and efficiently.
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively.
• Understand previous customer attitudes to better engage current customers.
• Identify new and more cost-efficient communication channels with customers.
• Identify the most efficient customer interaction approaches & prioritize them accordingly.
• Keep customers updated about the latest collections & special offers in order to increase sales.

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office, and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women, and the environment.

To provide a positive and joyful shopping experience for all IKEA visitors and customers by practicing fast, efficient, and easy buying customer relations processes.

1. Follow and adhere to cash handling procedures to ensure the security of money handling.
2. Contribute to the check-out action plan and take ownership of its delivery.
3. Manage the fulfillment of customers’ online orders, ensuring all orders are complete, accurate, neatly packed, and delivered within IKEA’s SLA.
4. Tally articles and orders from the Merchandise Pick-Up (“MPU”) section.
5. Create Add-On sales orders for customers wanting to purchase delivery, assembly, or other services after checkout.
6. Print and stick sticker labels onto all articles to be delivered correctly.
7. Shrink wrap articles into individual groups and sort by Transport Service Provider (“TSP”).
8. Ensure timely daily handover to respective TSP and Home Delivery (“HD”) for order delivery, and prepare space for new deliveries.
9. Support the fulfillment of offline customer orders and other related tasks as required.
10. Contribute to exchanges and returns action plans, taking ownership of your part in their delivery.
11. Assist the supervisor in handling customer complaints positively and promptly, listening to feedback and passing it on to management.
12. Work with the manager to identify solutions to resolve the root causes of customer returns.
13. Use authorized levels of decision-making to resolve payment issues, escalating when necessary.

1. Experience in customer handling.
2. Good team player with strong communication and interpersonal skills.
3. Emotional resilience, capable of handling conflict, remaining calm and assertive under stress.
4. Independent, proactive, and able to make considered decisions.
5. Ability to multitask and thrive in a fast-paced retail environment.
6. Passionate about ensuring a positive shopping experience.
7. Willing to work on weekends, shifts, and public holidays.

Please apply by DD-MMM-YYY.