42 Banking Management jobs in Malaysia

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Banking Operations Executive role at StashAway

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

• Daily Responsibilities:
• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
• Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
• Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
• The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
• Review flagged customers as part of the customer onboarding screening process
• The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
• Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
• Undertake ad hoc operations projects as required
  

Requirements

• Fresh Graduates are encouraged to apply.
• Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.
  
  

Benefits

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  
  

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.
  
  

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.
  
  

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales

Referrals increase your chances of interviewing at StashAway by 2x

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OCBC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Premier Banking Affluent Client Relationship Management - MGR role at OCBC

OCBC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

4 days ago Be among the first 25 applicants

Join to apply for the Premier Banking Affluent Client Relationship Management - MGR role at OCBC

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Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Premier Banking Affluent Client Relationship Management Why Join Imagine building long-lasting relationships with high net worth individuals and families, helping them achieve their financial goals and aspirations. As a Premier Banking Affluent Client Relationship Manager at OCBC, you'll have the opportunity to work with a select group of clients, providing tailored financial solutions and exceptional service. How you succeed It starts with understanding the unique needs and desires of each client. You'll take a holistic approach to relationship management, identifying opportunities to provide value-added services and solutions that meet their individual needs. By building trust and delivering exceptional service, you'll drive client loyalty and growth. What you do - Manage a portfolio of high net worth clients, providing tailored financial solutions and advice - Develop and maintain long-term relationships with clients, identifying opportunities to provide value-added services - Collaborate with internal stakeholders to deliver integrated financial solutions - Conduct regular portfolio reviews and provide market updates to clients - Identify and pursue new business opportunities to grow the client base Who you are - A degree in a relevant field, such as finance or business - At least 5 years of experience in private banking or wealth management - Strong understanding of investment products and financial markets - Excellent communication and interpersonal skills - Ability to build strong relationships with high net worth individuals and families - Strong business development and sales skills Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Banking

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OCBC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Premier Banking Affluent Client Relationship Management - MGR

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OCBC OCBC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Be among the first 25 applicants Join to apply for the

Premier Banking Affluent Client Relationship Management - MGR

role at

OCBC Get AI-powered advice on this job and more exclusive features. Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Premier Banking Affluent Client Relationship Management Why Join Imagine building long-lasting relationships with high net worth individuals and families, helping them achieve their financial goals and aspirations. As a Premier Banking Affluent Client Relationship Manager at OCBC, you'll have the opportunity to work with a select group of clients, providing tailored financial solutions and exceptional service. How you succeed It starts with understanding the unique needs and desires of each client. You'll take a holistic approach to relationship management, identifying opportunities to provide value-added services and solutions that meet their individual needs. By building trust and delivering exceptional service, you'll drive client loyalty and growth. What you do - Manage a portfolio of high net worth clients, providing tailored financial solutions and advice - Develop and maintain long-term relationships with clients, identifying opportunities to provide value-added services - Collaborate with internal stakeholders to deliver integrated financial solutions - Conduct regular portfolio reviews and provide market updates to clients - Identify and pursue new business opportunities to grow the client base Who you are - A degree in a relevant field, such as finance or business - At least 5 years of experience in private banking or wealth management - Strong understanding of investment products and financial markets - Excellent communication and interpersonal skills - Ability to build strong relationships with high net worth individuals and families - Strong business development and sales skills Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at OCBC by 2x Get notified about new Banking Relationship Manager jobs in

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Bitunix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Banking Operations Specialist/Manager role at Bitunix

Bitunix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Specialist/Manager role at Bitunix

Location: Remote

Industry: Fintech, Crypto, Forex

Language: Preferably Chinese/Mandarin Speaker

Experience: 3+ years in banking/financial operations

Job Overview

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes, ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

Key Responsibilities

• Manage banking infrastructure, accounts, and reconciliation processes
• Ensure accurate and timely settlements across fiat and crypto transactions
• Coordinate with banking partners, custodians, and compliance teams
• Monitor liquidity, cash flow, and payment pipelines
• Assist in implementing new banking solutions and integrations
• Troubleshoot transaction issues and implement risk controls
  
  
  

Requirements

• Proven experience in banking operations, payment processing, or treasury functions
• Strong understanding of crypto/forex environments
• Familiar with SWIFT, SEPA, and blockchain settlements
• Proficient in Excel and/or banking dashboards
• Fluency in Mandarin is a plus

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales

Referrals increase your chances of interviewing at Bitunix by 2x

Sign in to set job alerts for “Bank Employee” roles.

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Location: Remote
Industry: Fintech, Crypto, Forex
Experience: 3+ years in banking/financial operations

Job Overview

Bitunix is seeking a detail-oriented Banking Operations Specialist or Manager to streamline and oversee daily banking and treasury processes, ensuring the secure and efficient movement of funds across our fintech and crypto platforms.

Key Responsibilities

• Manage banking infrastructure, accounts, and reconciliation processes

• Ensure accurate and timely settlements across fiat and crypto transactions

• Coordinate with banking partners, custodians, and compliance teams

• Monitor liquidity, cash flow, and payment pipelines

• Assist in implementing new banking solutions and integrations

• Troubleshoot transaction issues and implement risk controls

Requirements

• Proven experience in banking operations, payment processing, or treasury functions

• Strong understanding of crypto/forex environments

• Familiar with SWIFT, SEPA, and blockchain settlements

• Proficient in Excel and/or banking dashboards

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Key Responsibilities

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for multiple regions (SG, MY, HK, AE, TH)
• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.
• Review sanctions screening results to facilitate risk profiling of customers.
• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Projects you might work on

• Provide Ad Hoc Support to Banking Operations Manager:
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
• Support operational issue investigation, supported by understanding of operational data and its analysis
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.
• Undertake and participate in ad hoc operations projects to contribute to changes made throughout the organization.

Accountabilities of the role

• Supporting Banking Operations to ensure our clients get invested and able to get their withdrawals

Benefits

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It's important that you have a workstation that's optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

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Banking Operations Team Lead - Cards Operations page is loadedBanking Operations Team Lead - Cards Operations Apply locations Petaling Jaya (First Avenue) time type Full time posted on Posted 8 Days Ago time left to apply End Date: November 30, 2025 (30+ days left to apply) job requisition id R-2025-08-101598

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

What will you do?

• Be our subject expert in our Card Operation

• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.

• Ensure day-to-day operations comply with the regulatory and internal requirements.

• Leverage technology to drive a high degree of digitalisation and scalability.

• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.

• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

Card Management Operations

• Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test

• Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.

• Set team performance goals, monitor progress and provide regular feedback to the team members.

• Foster a collaborative and high-performance team environment.

• Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink

• Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.

• Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.

• Ensure all cards operations comply with internal policies and external regulations.

• Continuously evaluate and improve card processes for efficiency and accuracy.

Card Dispute /Chargeback

• Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.

• Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.

• Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)

• To monitor chargeback status from time-to-time and update Customer Experience.

Card Transaction Reconciliation & Settlement

• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.

• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.

• To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.

• Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.

• Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).

• Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.

• To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.

Card Stock Management

• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.

• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.

Project Management & User Acceptance Test (UAT)

• Identifying, analyzing, and implementing process improvements

• To attend to Cards related UAT as per timeline set

• Ensure UAT Test Script updated correctly and review by the team lead

Compliance and Risk Management:

• Ensure all cards related processes adhere to GXB and other external requirements.

• Identify and mitigate operational risks within the team’s processes.

• Conduct regular audits and reviews to maintain compliance standards.

• Analyze current processes and identify areas for improvement.

• Implement best practices and innovative solutions to streamline operations.

• Monitor industry trends and adapt processes to stay ahead of the curve.

Reporting and Documentation:

• Verify and ensure regulatory report submit as per scheduled.

• Prepare regular reports on team performance.

• Maintain accurate records and documentation for all client interactions and transactions.

• Present findings and recommendations to senior management.

The Must-Haves

• Leadership and mentoring skills.

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

• Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization

• Strong foundation in design thinking and human centric methodologies

• A thorough understanding of the latest process enhancement strategies and experience applying them

• A sharp eye for identifying weak points in processes and workflow structures.

• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

• Confidence in your abilities to lead organizational change.

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About Us

GX Bank Berhad (GXBank) is Malaysia’s first digital bank that commenced operation on 1 September 2023. With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals. Powered by Grab, GXBank is a subsidiary of GXS Bank Pte. Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

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Banking Operations Team Lead - Cards Operations

Join to apply for the Banking Operations Team Lead - Cards Operations role at GXBank

Banking Operations Team Lead - Cards Operations

Join to apply for the Banking Operations Team Lead - Cards Operations role at GXBank

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Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

What will you do?

• Be our subject expert in our Card Operation
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Leverage technology to drive a high degree of digitalisation and scalability.
• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.
  
  

Card Management Operations

• Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test
• Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.
• Set team performance goals, monitor progress and provide regular feedback to the team members.
• Foster a collaborative and high-performance team environment.
• Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink
• Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.
• Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.
• Ensure all cards operations comply with internal policies and external regulations.
• Continuously evaluate and improve card processes for efficiency and accuracy.
  
  

Card Dispute /Chargeback

• Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.
• Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.
• Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)
• To monitor chargeback status from time-to-time and update Customer Experience.
  
  

Card Transaction Reconciliation & Settlement

• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.
• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.
• To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.
• Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.
• Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).
• Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.
• To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.
  
  

Card Stock Management

• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.
• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.
  
  

Project Management & User Acceptance Test (UAT)

• Identifying, analyzing, and implementing process improvements
• To attend to Cards related UAT as per timeline set
• Ensure UAT Test Script updated correctly and review by the team lead
  
  

Compliance And Risk Management

• Ensure all cards related processes adhere to GXB and other external requirements.
• Identify and mitigate operational risks within the team’s processes.
• Conduct regular audits and reviews to maintain compliance standards.
• Analyze current processes and identify areas for improvement.
• Implement best practices and innovative solutions to streamline operations.
• Monitor industry trends and adapt processes to stay ahead of the curve.
  
  

Reporting And Documentation

• Verify and ensure regulatory report submit as per scheduled.
• Prepare regular reports on team performance.
• Maintain accurate records and documentation for all client interactions and transactions.
• Present findings and recommendations to senior management.
  
  

The Must-Haves

• Leadership and mentoring skills.
• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.
• Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization
• Strong foundation in design thinking and human centric methodologies
• A thorough understanding of the latest process enhancement strategies and experience applying them
• A sharp eye for identifying weak points in processes and workflow structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment
• Confidence in your abilities to lead organizational change.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Banking

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Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Key Responsibilities:

• Lead PMO with strong financial and project governance across Transaction Banking.
• Govern multiple QPR initiatives dealing with Bank’s top 5 programmes.
• Lead Portfolio PMO profiles with generic skills to supplement their current portfolio that already has Tech centric talent (PM, PMO).

Experience & Skills:

• Strong PM, PMO and people management experience in consulting/banking environment and accountability for complex projects.
• Ideal candidate to have experience in handling Regulatory, ISO programmes with robust project management skills in X-QPR environment.
• Solid experience in project governance, quality assurance, RAID (Risks, Assumptions, Issues, Dependency) management, change control, communications, programme planning, reporting, and budgeting.
• Ability to analyse data and manage carding or re-carding initiatives.
• Strong experience reporting to and dealing with senior internal stakeholders.

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees.
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise.
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
• A diverse, inclusive, meritocratic culture.
• Enhanced and competitive family friendly benefits, including maternity/adoption/shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on

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