5,332 Banking Institutions jobs in Malaysia

Infinity Group of Companies – Perai, Penang

Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries . Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services .

• Top 5 Global Flexitank Producer
• Largest Malaysia-Thailand Landbridge Service Provider
• Major NVOCC Player in Port Klang
• Leading 20’ High Cube Container Operator in SEA

• Manage the entire shipment fulfillment process , including import and export documentation , from job receipt to shipment tracking and ensuring timely delivery.
• Communicate regularly with customers to provide shipment status updates and address inquiries.
• Handle and resolve complex issues such as shipment delays, cargo damage , or customs-related problems to ensure high levels of customer satisfaction.
• Coordinate with internal divisions and external vendors for customs clearance, and work closely with the operations team, haulage providers , or transporters to ensure timely and efficient shipment delivery.

• At least Diploma in Logistics, Shipping, International Business or related field.
• At least 2 years of working experience in import and export customer service.
• Strong attention to detail .
• Mandarin speakers to effectively communicate with Mandarin-speaking clients.
• Good communication skills in English, Bahasa Melayu and Mandarin .
• Ability to work independently with minimal supervision .

About the role

Join the customer service team at KUANG YEE IMAGE PRESS SDN BHD 's as a full-time Customer Service representative. Based in Nibong Tebal, Penang, this role will see you interacting with customers, handling queries and ensuring a high level of service and satisfaction.

• Responding to customer inquiries via phone, email, and online chat in a timely and professional manner
• Providing accurate information about products, services, and company policies
• Resolving customer complaints and concerns effectively
• Documenting customer interactions and following up as needed
• Collaborating with other departments to ensure a seamless customer experience
• Identifying opportunities to improve customer service processes and procedures

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to handle customer queries efficiently
• Familiarity with customer service best practices and a commitment to providing exceptional service
• Proficient in English and the local language, with the ability to communicate clearly and effectively
• Enthusiasm for working in a fast-paced, dynamic environment
• Previous experience in a customer-facing role is preferred

• EPF, SOCSO, EIS
• Annual performance bonus
• Training & career advancement opportunities

About the role

Hygiene World Sdn Bhd, based in Alor Setar, is an established hygiene product supplier serving B2B and B2C clients. We are looking for a friendly, proactive, and motivated Customer Service Executive to be the first point of contact for our customers — handling enquiries, preparing quotations, and making every interaction a great experience.

• Handle customer enquiries via phone, walk-ins, WhatsApp, and online platforms
• Conduct telemarketing and follow-up calls to new and existing customers
• Prepare quotations, bills, and invoices accurately and promptly
• Confidently present and promote company products to customers
• Maintain and update customer records in the system
• Create simple marketing visuals using Canva, when required
• Use Microsoft Office for reports, quotations, and administrative tasks
• Work independently with minimal supervision while maintaining accuracy
• Continuously improve product knowledge and stay passionate about company offerings

• Minimum Diploma, preferably in Marketing, Business, or a related field
• 1–2 years experience in customer service, telemarketing, or admin support
• Fresh graduates with strong communication skills are welcome to apply
• Fluent in English, Bahasa Malaysia, and Mandarin (spoken & written)

• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and Canva
• Detail-oriented, fast, and accurate
• Able to multitask and work independently
• Friendly, professional, persuasive, and eager to learn

• Salary: RM 2,000 and above (based on experience & skills)
• Annual Company Dinner
• Company Trip
• Positive & supportive team culture

Rest Day: Friday and Alternate Saturday

If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

Overview

Customer Service Executive – Petaling Jaya, Malaysia

Are you a people person with a passion for helping others?

Do you thrive in a fast-paced, dynamic environment?

This is your chance to shine!

• Be the voice of top global brands
• Handle customer inquiries via chat, email & calls
• Provide top-notch support with a smile
• Work in a fun, multicultural team

Good command of English & Bahasa Malaysia

Fresh grads are welcome!

Willing to work on rotational shifts

• Competitive salary
• EPF + SOCSO + Medical Insurance
• Paid training & career growth
• Friendly & supportive work culture

Let’s build your career together

Responsibilities

• Receive and process Customer PO daily; ensure completion on time.
• Check customer PO error list, rectify and revalidate the PO once errors are cleared.
• Handle day-to-day customer requirements (e.g., rescheduling, cancellations, cargo damage, shipment arrangement).
• Handle customer requests and complaints; provide solutions to customer.
• Communicate with internal sections to fulfill customer requirements.
• Operations process improvement to minimize manual task handling.
• Accept and adapt to operations changes internally and externally.

We’re Hiring – Customer Service (Logistics & Freight Forwarding)
Location: Port Selangor, Malaysia

What you’ll do:

Be the first point of contact for customers

Manage shipments, documentation, and tracking

Provide real-time solutions for client satisfaction

Collaborate across teams to streamline operations

What we’re looking for:

2–3 years’ experience in logistics/supply chain customer service

Knowledge of import/export operations & NVOCC

Skilled in TMS, ERP, CRM, & MS Office

Strong accuracy, detail orientation, and problem-solving

Perform close co-ordination with all concerned department and members of sales and Marketing teams.

• Answering incoming customer calls and e-mails on type of testing and other services required.
• Provide quotation to customers after consulting with the team.
  Responsible for following instruction provided by the Admin manager/laboratory Manager.
• Have good communication skills with the customer.
• Update the customer orders in sytem, including order tracking and update with customer.
• To uphold the good image of the Company at all time.
• To maintain good rapport with customers.
• Perform any other duties and assignments that maybe assigned from time to time.

• Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!