0 Banking Institutions jobs in Malaysia

Responsibilities

• Manage and respond to customer inquiries via phone, email, WhatsApp, and social media.
• Handle escalated customer complaints and provide effective resolutions.
• Coordinate with sales, technical, and logistics teams to resolve customer issues efficiently.
• Monitor service quality and implement improvements to enhance customer satisfaction.
• Maintain and update customer service records in the CRM system.
• Prepare reports on customer feedback, service issues, and team performance.
• Assist in developing customer service policies, procedures, and training materials.
• Stay updated on industry trends, product knowledge, and competitor practices.

• Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3-5 years of experience in customer service.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin.
• Excellent problem-solving and conflict-resolution skills.
• Ability to multitask, lead a team, and work under pressure.
• Customer-oriented mindset with a proactive approach.
• Working Location: Pusat Perdagangan One Puchong, Puchong

• EPF, SOCSO, EIS, PCB
• Annual Leave
• Medical Leave
• Medical Claim
• Public Holiday closed (Refer to the company list)
• Annual Increment (depends on performance)
• Annual Performance Bonus
• Career Enhancement (opportunities promote to CRM Senior or Manager)
• 5 Working Days

• Provide administrative support to the Service Desk team
• Receive, validate, and log client requests, ensuring accurate detail capture
• Assist in generating customer reports and maintaining documentation
• Perform other related tasks as assigned
• No shift work required; business hours only
  
  

• Detail-oriented
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Assist in generating customer reports and maintaining documentation
• Calm and focused under routine tasks
• Reliable and consistent in meeting deadlines
  
  

• High School Certification (Diploma or Degree is a plus)
  
  

• Proficient in MS Office applications
• Fresh graduates and candidates with no experience are encouraged to apply
• Excellent English, written and verbal communication skills
• Able to work in Cyberjaya (On-site)
  
  

• Cantonese and Putonghua skills
• Basic knowledge in the technology Industry or Call Centre environment
  
  

Hightech Polymer Sdn. Bhd. was established in Malaysia in 1990 (Penang) and 1991 (Kuala Lumpur) as a subsidiary of Wah Lee Industrial Corp., Taiwan , a publicly listed company on the Taiwan Stock Exchange. As part of an international group, we specialize in distributing advanced materials for semiconductors, traditional industries, and specialty chemicals . With over three decades of experience in Malaysia, our Kuala Lumpur and Penang offices continue to serve global and local customers with excellence.

We are seeking Customer Service Executives to join our teams in both Kuala Lumpur and Butterworth (Penang) . The successful candidates will play an essential role in supporting customers, coordinating with internal departments, and ensuring smooth business operations.

Kuala Lumpur and Butterworth (Penang)

• Respond to customer inquiries promptly and professionally
• Handle order processing, sales coordination, and delivery follow-up
• Work closely with logistics, purchasing, and warehouse teams
• Maintain accurate documentation and records
• Resolve customer issues and build long-term relationships
• Support day-to-day administrative tasks and ad-hoc assignments

• Diploma or higher qualification (STPM / Bachelor’s Degree Preferred)
• 1–2 years’ experience in customer service, logistics, or related fields (fresh graduates are welcome to apply)
• Proficient in English, Mandarin, and Bahasa Malaysia (oral & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Computer literate; SAP/ERP knowledge is an advantage
• Strong interpersonal and communication skills
• Proactive, detail-oriented, and able to perform under pressure

• Career opportunities in a multinational, publicly listed group
• Stable and long-established company (30+ years in Malaysia)
• Exposure to international clients and industries
• Supportive and collaborative work environment

Interested candidates are invited to submit their applications with a detailed CV, clearly stating preferred location (Kuala Lumpur or Penang) , to the provided email addresses.

Qualifications

• Strong communication skills in Mandarin and English (both spoken and written)
• Prior experience in customer service or support roles
• Ability to remain calm, patient, and composed when dealing with upset or stressed customers
• Computer-literate and familiar with using digital tools for communication and task management
• Demonstrates initiative, responsibility, and self-discipline
• Able to perform under pressure and meet deadlines
• Willing to work beyond standard hours
• Proficiency in Mandarin is essential to support our Mandarin-speaking clientele

• Deliver a positive, empathetic, and professional experience to every customer
• Handle and respond to customer feedback, inquiries, and complaints promptly and effectively
• Gain a strong understanding of our products and services to confidently assist customers
• Investigate and resolve issues by identifying root causes and offering clear, effective solutions
• Process customer orders, requests, and follow-ups accurately and in a timely manner
• Ensure a high level of customer satisfaction and retention through proactive support

• EPF / SOCSO
• Overtime compensation
• Annual leave & medical leave
• Performance-based salary/bonus increment
• Supportive working environment with opportunities for growth

Job Responsibilities

• Resolving customer queries through inbound calls, emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Exposure to handling inbound calls, email, and chat support

• Excellent hands-on skills with eye for details
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Fresh graduate and SPM leavers are encourage to apply.
• Required language(s): Mandarin, English and Bahasa Malaysia

• Commission
• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

Responsibilities

• Provide professional customer service for service inquiries and feedbacks.
• Understand the full cycle of our business model
• Follow up and respond back to user on timely manner.
• Provide effective solution for customer issue.

• Candidate must Minimum SPM & above
• Required language(s): English & Malay
• Applicants must be willing to work in Shah Alam Seksyen 15
• On job Training provided

Company: Automotive

This job is all about helping customers! You'll answer their questions, solve problems, and build strong relationships. You might like this job because you enjoy making people happy and improving their experience with a brand.

• Customer Inquiry Management: Oversee the handling of customer inquiries through various channels, including phone, email, and social media. Ensure prompt and accurate responses to address customer needs and concerns.
• Issue Resolution: Act as a liaison between customers and internal departments to resolve issues effectively and efficiently. Take ownership of escalated cases and follow through to resolution, ensuring customer satisfaction.
• Relationship Building: Develop and maintain strong relationships with customers to foster loyalty and retention. Proactively engage with customers to understand their needs and preferences, providing personalized support and recommendations.
• Customer Feedback Collection: Gather feedback from customers through surveys, reviews, and other feedback channels. Analyze feedback to identify trends, pain points, and areas for improvement in products and services.
• Process Improvement: Collaborate with internal teams to streamline customer service processes and improve efficiency. Implement best practices and recommend system enhancements to enhance the overall customer experience.
• Training and Development: Provide training and support to customer service representatives to ensure they have the knowledge and skills to deliver exceptional service. Foster a customer-centric culture within the organization.
• Performance Monitoring: Monitor key performance indicators (KPIs) related to customer service, such as response time, resolution rate, and customer satisfaction scores. Track performance metrics and identify opportunities for improvement.
• Customer Engagement Initiatives: Develop and implement customer engagement initiatives, such as loyalty programs, customer appreciation events, and outreach campaigns. Strengthen relationships with customers and enhance brand loyalty.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to align customer service initiatives with business objectives. Share customer insights and feedback to inform strategic decision-making.
• Crisis Management: Handle customer complaints and escalations in a calm and professional manner, demonstrating empathy and a commitment to resolving issues. Manage crisis situations effectively to minimize negative impact on the brand.
• Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products or services to existing customers. Use a consultative approach to understand customer needs and recommend relevant offerings that add value and

• Qualification: At least Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field
• Language: Fluent in English (Both Spoken and Written), Knowledge of Mandarin is highly desirable
• Proven experience in customer service management, with a focus on upselling and relationship building.
• Excellent communication and interpersonal skills.
• Strong sales understanding and ability to identify upselling opportunities.
• Ability to empathize with customers and address their needs effectively.
• Proficiency in CRM software and other customer service tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Leadership skills and ability to motivate and inspire a team.
• Commitment to delivering exceptional customer service and building long-term relationships.

Customer Service

Customer Relationship Management

Upselling

Detail Oriented

Data Analysis

Interpersonal Communications

Teamwork

Coordinating

All staffs are eligible for special staff discounts!

Free parking is provided!

Incentive and yearly bonus provided depends on your performance!

Established in 2012, Puzzle Planet offers the best puzzle selections under one roof, reaching them to customers nationwide. Puzzle Planet is the main distributor of world-known puzzle brands like Pintoo, Heye, Wooden City, EWA, and IWAKO. From traditional cardboard puzzles, plastics 2D puzzles, to 3D puzzles, Puzzle Planet serves a wide variety of designs for house decoration or even as a gift! We also collaborated.

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

Perform close co-ordination with all concerned department and members of sales and Marketing teams.

• Answering incoming customer calls and e-mails on type of testing and other services required.
• Provide quotation to customers after consulting with the team.
  Responsible for following instruction provided by the Admin manager/laboratory Manager.
• Have good communication skills with the customer.
• Update the customer orders in sytem, including order tracking and update with customer.
• To uphold the good image of the Company at all time.
• To maintain good rapport with customers.
• Perform any other duties and assignments that maybe assigned from time to time.

• Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.