511 Banking jobs in Malaysia

Banking Branch Manager

Kuala Lumpur, Kuala Lumpur JAC Recruitment

Posted 18 days ago

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Job Description

Join to apply for the Banking Branch Manager role at JAC Recruitment .

Develop and implement strategic business plans to drive branch growth and ensure alignment with organizational goals.

Build and maintain strong relationships with clients and the local community to support business development and operational efficiency.

Manage branch performance across sales, customer service, operations, and regulatory compliance to meet established targets.

Lead and motivate branch staff, fostering a collaborative environment focused on achieving shared objectives.

Ensure adherence to company policy and regulations.

Job Responsibilities
  • Develop and implement strategic business plans to drive branch growth and ensure alignment with organizational goals.
  • Build and maintain strong relationships with clients and the local community to support business development and operational efficiency.
  • Manage branch performance across sales, customer service, operations, and regulatory compliance to meet established targets.
  • Lead and motivate branch staff, fostering a collaborative environment focused on achieving shared objectives.
  • Ensure adherence to company policy and regulations.
Job Requirements
  • Possess Bachelor degree in any relevant field.
  • Minimum 3 years of experience in people management and managing branch operation.
  • Strong knowledge of banking wealth product.
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Collections Supervisor - Banking

Petaling Jaya, Selangor GXBank

Posted 2 days ago

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Job Description

Collections Supervisor - Banking page is loadedCollections Supervisor - Banking Apply locations Petaling Jaya (First Avenue) time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R-2025-06-101508

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

The Collections Supervisor is responsible for running the Collections operations and call strategies for Malaysia/Singapore consumer and SME portfolios.

The day-to-day tasks:
  • Manage the active delinquent portfolio

  • Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital and call strategies

  • Review and improve Collections strategies and processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques

  • Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators

  • Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, reporting)

  • Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank’s requirements

  • Develop comprehensive training plan and conduct trainings for new officers

  • Manage and mentor the team

  • Monitor the teams’ and officers’ productivities

  • Review officers’ performances; conduct appraisals and coaching to continuously improve the standard of the performances

  • Review customer feedbacks and develop resolution timeframe and benchmarks

  • Partner with product teams and business units to coordinate Collection’s activities across the bank

  • Take on additional projects and tasks assigned by reporting manager

Must Haves:

  • Have at least 5-years experience in a Collections context with at least 3-years experience in a direct supervisory position

  • Well versed in the bank products and processes

  • Possess strong communication, good interpersonal and people management skills

  • Possess a logical and analytical mindset

  • Able to think outside the box and suggest innovative ways that Collections can be run

  • Experienced in managing and using Debt Manager system a plus

  • Good with SQL, VBA Macro and primary Microsoft applications a plus

About Us

GX Bank Berhad (GXBank) is Malaysia’s first digital bank that commenced operation on 1 September 2023. With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals. Powered by Grab, GXBank is a subsidiary of GXS Bank Pte. Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

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Banking Operations Executive

Kuala Lumpur, Kuala Lumpur Neara

Posted 3 days ago

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Job Description

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

Daily Responsibilities:

Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities

Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.

Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities

The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.

Review flagged customers as part of the customer onboarding screening process

The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.

Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team

Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)

Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks

Undertake ad hoc operations projects as required

Requirements

Fresh Graduates are encouraged to apply.

Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.

Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).

Exceptional organizational skills, adaptability, and acute attention to detail are paramount.

Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.

A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.

Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.

Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.

Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).

Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

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Test Analyst (Banking)

Kuala Lumpur, Kuala Lumpur Capco

Posted 3 days ago

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Job Description

Capco Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Test Analyst (Banking) role at Capco

Capco Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Test Analyst (Banking) role at Capco

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title: Test Analyst

Role Overview

  • Proven Track record as an outstanding test analyst with end-to-end testing experience. Capable to define the Test Strategy & Test Plan document, to design the test cases and prepare the testers for UAT.
  • Understand application business area and application requirements, specifically in the banking environment.
  • Experience in managing user acceptance testing (UAT) in both in an Agile and Waterfall delivery environment.
  • Hands on experience in test planning, test execution, test management, defect tracking skill and test progress reporting including using a variety if test management tools
  • Skilled Business Analyst with relevant experience in the coordination of SIT and UAT for multi phased project preferably using Agile practice.
  • UAT management skills is more important than the Insurance domain knowledge.

Experience & Certification

  • Minimum 2+ years of relevant experience
  • Understand application business area and application requirements, specifically in wealth/cards environment. Experience in managing user acceptance testing (UAT) in both in an Agile and Waterfall delivery environment.
  • Experience with JIRA, Confluence, Unix, UAT Testing, SQL queries, Mantis, Data Migration
  • ISTQB Certified tester, Foundation level (CTFL) work towards qualification.
  • Candidate with experience in Banking domain OR (Insurance / Financial Services industry) is highly preferred.
  • Fluency in Mandarin / Cantonese is a MUST

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Quality Assurance

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Banking Operations Executive

Kuala Lumpur, Kuala Lumpur StashAway

Posted 3 days ago

Job Viewed

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Job Description

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Banking Operations Executive role at StashAway

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

  • Daily Responsibilities:
    • Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
      • Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
    • Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
      • The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
    • Review flagged customers as part of the customer onboarding screening process
      • The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
    • Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
    • Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
    • Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
    • Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
    • Undertake ad hoc operations projects as required
Requirements

  • Fresh Graduates are encouraged to apply.
  • Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
  • Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
  • Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
  • Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
  • A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
  • Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
  • Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Benefits

Employee financial and physical well-being

  • Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
  • Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
  • Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

  • Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
  • Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

  • You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

  • Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
  • Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales

Referrals increase your chances of interviewing at StashAway by 2x

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Collections Supervisor - Banking

Petaling Jaya, Selangor GXBank

Posted 18 days ago

Job Viewed

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Job Description

Join to apply for the Collections Supervisor - Banking role at GXBank

Join to apply for the Collections Supervisor - Banking role at GXBank

Get AI-powered advice on this job and more exclusive features.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

The Collections Supervisor is responsible for running the Collections operations and call strategies for Malaysia/Singapore consumer and SME portfolios.

The Day-to-day Tasks

  • Manage the active delinquent portfolio
  • Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital and call strategies
  • Review and improve Collections strategies and processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques
  • Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators
  • Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, reporting)
  • Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank’s requirements
  • Develop comprehensive training plan and conduct trainings for new officers
  • Manage and mentor the team
  • Monitor the teams’ and officers’ productivities
  • Review officers’ performances; conduct appraisals and coaching to continuously improve the standard of the performances
  • Review customer feedbacks and develop resolution timeframe and benchmarks
  • Partner with product teams and business units to coordinate Collection’s activities across the bank
  • Take on additional projects and tasks assigned by reporting manager

Must Haves

  • Have at least 5-years experience in a Collections context with at least 3-years experience in a direct supervisory position
  • Well versed in the bank products and processes
  • Possess strong communication, good interpersonal and people management skills
  • Possess a logical and analytical mindset
  • Able to think outside the box and suggest innovative ways that Collections can be run
  • Experienced in managing and using Debt Manager system a plus
  • Good with SQL, VBA Macro and primary Microsoft applications a plus

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Accounting/Auditing and Finance
  • Industries Banking

Referrals increase your chances of interviewing at GXBank by 2x

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Associate, Transaction Banking

Kuala Lumpur, Kuala Lumpur MUFG

Posted 6 days ago

Job Viewed

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Job Description

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Responsibilities:**
+ Transaction Banking ("TB") provides core banking products and services for our corporate customers.
+ This includes the channel and account offerings for the delivery of Trade & Supply Chain Finance and Cash Management, such as liquidity; pooling and sweeping; payments and receivables; trade and supply chain finance, usance LC payable at sight basis, LC discounting on non-recourse basis and Accounts Receivables Payable Scheme ("ARPS").
+ To identify and drive the sales of TB with internal support from stakeholders in achieving targeted growth in revenue and drivers (for assets and liabilities) while representing the bank in client and industry engagements.
+ Proactively manage TB relationships within the portfolio of existing and agreed target clients in order to develop, structure and provide proposals that meet customers' requirements. Spot opportunities to deepen TB income and economic profit, recommending and implementing the appropriate solutions.
+ Develop, implement and execute TB Account Planning, client sales and trade relationship pipelines in a timely manner.
+ Act as a point of contact for all TB transactions for customers, with the ability to discuss technical and operational aspects of transactions.
+ Identify product gaps or new product opportunities to support the enhancement and development of existing and/or new product/services via a cost-effective delivery channel.
+ Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with applicable laws and regulations, the Group's policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance are addressed and appropriately dealt with.
+ Support the active management of the TB portfolio as required.
**Requirements:**
+ Applicant must have a recognized Degree in Economics, Finance/Accountancy/Banking or its equivalent from a recognized university/higher learning institution.
+ Proven record of technical understanding of Trade and Supply Chain products. Minimum of 2 years of experiences in a trade sale.
+ Demonstrable success in Trade Sales and Business Development/Marketing
+ Strong knowledge of risk profile and regulatory treatment of Trade & Supply Chain products and associated risk and portfolio management practice
+ Good understanding of local and/or international products and other banking products related.
+ In-depth understanding of Trade and Supply Chain Finance products and sound understanding of the broad range of Transaction Banking products. Minimum 2-year experiences in a trade sales or product management capacity
+ Demonstrable success in Trade Sales and Business Development area
+ Proven record of technical understanding of Trade and Supply Chain products
+ Broad knowledge of the Trade Finance risks and related.
+ Knowledge of risk profile and regulatory treatment of Trade and Supply Chain and associated risk and portfolio management practices.
+ Knowledge on working capital requirement, credit background and Trade Operations would be an added advantage.
+ Ability to read and write Japanese language would also be an added advantage
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute
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Collections Supervisor - Banking

Petaling Jaya, Selangor GXBank

Posted 1 day ago

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Job Description

Collections Supervisor - Banking page is loaded Collections Supervisor - Banking Apply locations Petaling Jaya (First Avenue) time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R-2025-06-101508

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role The Collections Supervisor is responsible for running the Collections operations and call strategies for Malaysia/Singapore consumer and SME portfolios. The day-to-day tasks:

Manage the active delinquent portfolio

Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital and call strategies

Review and improve Collections strategies and processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques

Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators

Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, reporting)

Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank’s requirements

Develop comprehensive training plan and conduct trainings for new officers

Manage and mentor the team

Monitor the teams’ and officers’ productivities

Review officers’ performances; conduct appraisals and coaching to continuously improve the standard of the performances

Review customer feedbacks and develop resolution timeframe and benchmarks

Partner with product teams and business units to coordinate Collection’s activities across the bank

Take on additional projects and tasks assigned by reporting manager

Must Haves: Have at least 5-years experience in a Collections context with at least 3-years experience in a direct supervisory position

Well versed in the bank products and processes

Possess strong communication, good interpersonal and people management skills

Possess a logical and analytical mindset

Able to think outside the box and suggest innovative ways that Collections can be run

Experienced in managing and using Debt Manager system a plus

Good with SQL, VBA Macro and primary Microsoft applications a plus

About Us

GX Bank Berhad (GXBank) is Malaysia’s first digital bank that commenced operation on 1 September 2023. With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals. Powered by Grab, GXBank is a subsidiary of GXS Bank Pte. Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

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Collections Supervisor - Banking

Petaling Jaya, Selangor GXBank

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the

Collections Supervisor - Banking

role at

GXBank Join to apply for the

Collections Supervisor - Banking

role at

GXBank Get AI-powered advice on this job and more exclusive features. Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises. Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

The Collections Supervisor is responsible for running the Collections operations and call strategies for Malaysia/Singapore consumer and SME portfolios.

The Day-to-day Tasks

Manage the active delinquent portfolio Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital and call strategies Review and improve Collections strategies and processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, reporting) Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank’s requirements Develop comprehensive training plan and conduct trainings for new officers Manage and mentor the team Monitor the teams’ and officers’ productivities Review officers’ performances; conduct appraisals and coaching to continuously improve the standard of the performances Review customer feedbacks and develop resolution timeframe and benchmarks Partner with product teams and business units to coordinate Collection’s activities across the bank Take on additional projects and tasks assigned by reporting manager

Must Haves

Have at least 5-years experience in a Collections context with at least 3-years experience in a direct supervisory position Well versed in the bank products and processes Possess strong communication, good interpersonal and people management skills Possess a logical and analytical mindset Able to think outside the box and suggest innovative ways that Collections can be run Experienced in managing and using Debt Manager system a plus Good with SQL, VBA Macro and primary Microsoft applications a plus

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Accounting/Auditing and Finance Industries Banking Referrals increase your chances of interviewing at GXBank by 2x Get notified about new Collections Supervisor jobs in

Petaling Jaya, Selangor, Malaysia . Collections Supervisor - Operations (Monee)

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Banking Branch Manager

Kuala Lumpur, Kuala Lumpur JAC Recruitment

Posted 1 day ago

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Job Description

Join to apply for the

Banking Branch Manager

role at

JAC Recruitment . Develop and implement strategic business plans to drive branch growth and ensure alignment with organizational goals. Build and maintain strong relationships with clients and the local community to support business development and operational efficiency. Manage branch performance across sales, customer service, operations, and regulatory compliance to meet established targets. Lead and motivate branch staff, fostering a collaborative environment focused on achieving shared objectives. Ensure adherence to company policy and regulations. Job Responsibilities

Develop and implement strategic business plans to drive branch growth and ensure alignment with organizational goals. Build and maintain strong relationships with clients and the local community to support business development and operational efficiency. Manage branch performance across sales, customer service, operations, and regulatory compliance to meet established targets. Lead and motivate branch staff, fostering a collaborative environment focused on achieving shared objectives. Ensure adherence to company policy and regulations. Job Requirements

Possess Bachelor degree in any relevant field. Minimum 3 years of experience in people management and managing branch operation. Strong knowledge of banking wealth product.

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