What Jobs are available for Aws Cloud in Malaysia?

**Role: Cloud Resiliency Architect**
**Location: KL, Malaysia**
**Overview**
The Cloud Resiliency Architect will support customers through focused technical engagements aimed at improving the reliability, continuity, and recoverability of their cloud environments.
The architect will combine deep technical expertise in Microsoft Azure with a strong command of disaster recovery, business continuity, and operational resiliency processes, including the design and evaluation of Major Incident Response Plans (MIRPs).
This role requires the ability to assess both cloud infrastructure and resiliency processes end-to-end, identifying risks, aligning to best practices, and delivering clear, actionable recommendations that strengthen the customer's ability to withstand and recover from disruptions.
**Key responsibilities**
+ Assess the resiliency posture of customer environments from both technical and operational perspectives.
+ Evaluate the effectiveness of disaster recovery (DR) plans, business continuity (BC) strategies, and Major Incident Response Plans (MIRPs).
+ Conduct in-depth technical analysis of cloud infrastructure, application dependencies, observability configurations, and failover capabilities.
+ Review and enhance MIRPs, including escalation protocols, incident communication plans, recovery sequencing, and impact containment strategies.
+ Identify risks, vulnerabilities, and single points of failure across workloads and operational processes.
+ Recommend improvements aligned with the Azure Well-Architected Framework, SRE principles, and ITIL practices.
+ Engage customer teams to understand RTO/RPO targets, recovery workflows, and coordination models for major incidents.
+ Deliver professional, customer-facing documentation summarizing technical findings and process maturity recommendations.
**Required Qualifications**
+ Minimum 5+ years of hands-on experience in the following areas:
+ Deep experience with high availability (HA) and disaster recovery (DR) design in Microsoft Azure.
+ Solid understanding of Azure architecture, including infrastructure, Availability Zones, backup/recovery, and monitoring services.
+ Familiarity with cloud-native resiliency patterns and site reliability engineering (SRE) methods.
+ Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
+ Experience in business continuity planning, incident response coordination, and process maturity assessments.
+ Excellent communication and documentation skills for technical and executive stakeholders.
+ Background in technical consulting or assessment-based delivery engagements.
**Preferred qualifications**
+ Experience contributing to or leading the development of enterprise-wide MIRP and DR testing programs.
+ Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience.
+ Prior experience supporting regulated industries (e.g., finance, healthcare, government) with stringent uptime, data protection, or continuity mandates.
+ Hands-on experience with Azure BCDR tools such as Azure Site Recovery, Backup Vaults, Azure Automation, or Service Health Alerts.
+ Working knowledge of multi-cloud or hybrid-cloud environments and related resiliency implications.
+ Familiarity with chaos engineering or resilience testing tools and practices.
+ Experience integrating DevOps pipelines with resiliency validation steps (e.g., backup validation, DR simulation, alerting thresholds).
+ Exposure to incident simulation platforms, runbook automation, or response coordination tooling (e.g., Microsoft Sentinel , ServiceNow).
**Certifications**
**Required**
+ Microsoft Certified: Azure Solutions Architect Expert
+ ITIL Foundation Certification
+ Microsoft Certified: Azure Administrator Associate
**Preferred**
+ Microsoft Certified: DevOps Engineer Expert (Recommended)
+ BC/DR certifications such as CBCP, MBCI, ISO 22301 Lead Implementer, or equivalent industry-recognized certifications
+ Microsoft Certified: Cybersecurity Architect Expert
**About Cognizant:**
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**This position is intended for recent graduates who completed/will complete their Bachelor's or Master's degree between 2025.9-2026.8.**
Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.
As Cloud Solution Architect, you will gather customer/partner insights and leverages these insights to design architectures, provide expertise/guidance, develop, propose and deliver Microsoft solutions to achieve customer/partner business outcomes and drive to completion the resolution/unblocking of their issues, resulting in accelerated consumption. This opportunity will allow you to leverage knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams.
+ Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner. Supports customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.
+ With supervision, identifies issues and advises customers/partners tooperate and optimize performance in accordance with Microsoft best practices. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions.
+ Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Assesses customer/partner needs and gathers information that helps others to identify growth opportunities.
+ Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision.
+ Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.
+ Embody our culture and values.
**Qualifications**
**Required/minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent experience
**Additional or Preferred Qualifications**
+ Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**#MCAPSEiP** **#EiP**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Description**
**Job Description**
**Title:** Principal Cloud Architect - HPC/GPU & AI Platform Solutions
**Job Type:** Full-time
**About the Role**
As a Principal Cloud Architect, you will be at the forefront of designing and implementing next generation accelerated computing and AI solutions on Oracle Cloud Infrastructure (OCI). You will engage directly with startup to strategic customers, helping them architect and deploy complex HPC and GPU clusters, AI platforms, and intelligent agentic solutions across POC and production environments. You will play a pivotal role in pre-sales technical consulting, solution engineering, and AI transformation strategy.
This is a highly visible and influential role, combining deep technical skills with a consultative approach to support from emerging AI Startups to Fortune 500 customers, develop scalable AI architectures, and contribute to Oracle's strategic vision for cloud and AI adoption.
**Key Responsibilities**
+ Architect and deploy large-scale GPU/HPC infrastructure on OCI using tools like Terraform, Ansible, Slurm and Kubernetes.
+ Build automated solutions for cluster provisioning, software deployment, and infrastructure as code.
+ Collaborate with Oracle's largest enterprise customers to define and tailor solutions that meet high-performance compute and AI requirements.
+ Support LLM-based solutions, agentic AI systems, and robotic AI platforms from design through deployment.
+ Act as a trusted technical advisor, guiding customers on best practices, cloud migration strategies, and deployment patterns.
+ Conduct customer training, workshops, and technical deep dives to enable successful cloud adoption.
+ Collaborate cross-functionally with product, support, and engineering to close technical gaps and influence product roadmaps.
+ Develop and share technical assets including competitive differentiators, code samples, demos, blogs, and white papers.
+ Identify and work with key AI Partners to support customer requirements from design to deployments.
**Required Technical Skills**
+ Hands-on expertise with GPU and HPC architecture in cloud and on-prem environments.
+ Proficiency in scripting and automation: Python, Bash, PowerShell, Terraform, Ansible.
+ Experience with cluster managers (SLURM, PBS, Bright), Kubernetes, and container orchestration.
+ Knowledge of RDMA, Infiniband, MPI, and distributed file systems.
+ Core Cloud Native experience
+ Familiarity with AI/ML platforms, large language models (LLMs), and inference serving stacks.
**Business & Leadership Skills**
+ 5+ years in pre-sales, technical consulting, or customer-facing solution architecture.
+ Strong communication and presentation skills for both technical and executive audiences.
+ Passion for working with top-tier customers and partners to deliver innovative cloud solutions.
+ Ability to translate complex technical capabilities into business-aligned strategies.
**Preferred Qualifications**
+ Demonstrated thought leadership through publications, speaking engagements, or community contributions.
+ Experience working with Oracle Cloud Infrastructure (OCI) or similar cloud platforms.
+ Language: Mandarin
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

The Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Cloud Solution Architecture role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the Cloud and AI Platform CSA team which is dedicated to enhancing the customer's experience with Microsoft's Cloud and AI services as they transition to cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes.
We are seeking a Cloud Solution Architect (CSA) specializing in Data to join our Cloud and AI Platforms (CAIP) team. This role is pivotal in helping customers realize the full value of Microsoft's data platform, including Azure Data Services, Microsoft Fabric, and AI-powered analytics. You will work directly with enterprise customers to drive deep usage, accelerate adoption, and deliver measurable business outcomes.
**Responsibilities**
**Business Impact**
Delivers solutions in line with company methodologies (e.g., product offerings, advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence (AI)-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities.
**Technical Leadership**
+ Being the trusted technical advisor to the customer, prioritizing technical skills growth aligned with our cloud strategy, and infusing technical insight into helping the customer make the right business decisions.
+ Able to apply reference architecture and patterns for a variety of solutions (e.g., advanced analytics, artificial intelligence, big data, Internet of Things, modern business intelligence and analytics, modern applications, data platform modernization, data warehousing, business intelligence and analytics, etc.).
+ Having knowledge of trends, direction, new products, and changes in the technology as it applies to a particular area of focus, as well as specific knowledge about hardware, software, and services.
+ Be accredited and certified to deliver with advanced and expert-level proficiency in priority workloads including Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB.
**Customer Centricity**
Proactively identifies and/or translates customer problems into industry solutions aligned with Microsoft product and platform strategy, creates or improves an existing business model, and explains why and/or how they meet customer outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product (MVP), rapid prototype) relative to competitive offerings. Proactively helps the customer accelerate their adoption and use of Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with, and provides direction to technical decision makers (TDMs) up to the C-suite level, and builds the bridge between TDMs and business decision makers (BDMs). Leads and elevates interactions as needed with customers Chief Information Office (CIO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CXO teams, appropriately engaging additional subject matter experts when deeper expertise is required.
**Qualifications**
**Required**
+ Bachelor's degree in Computer Science, Engineering, or related field.
+ 8+ years of experience in data architecture, cloud solutions, or consulting.
+ Proficiency in Azure Data Services and/or modern data platforms.
+ Strong communication and customer engagement skills.
**Preferred**
+ Experience with Microsoft Fabric, Power BI, and AI-driven analytics.
+ Familiarity with CAF/WAF, data governance, and security best practices.
+ Certifications: Azure Data Scientist Associate (DP-100), Azure Database Administrator Associate (DP-300), Fabric Analytics Engineer Associate (DP-600).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
As a Cloud Solution Architect Manager in CSA Global Delivery, you will lead a talented team of Cloud Solution Architects through whom you will be responsible for the realization of successful outcomes for our Unified customers in your designated territory.
You will also have the opportunity to enhance the value that we as Microsoft provides to our customers by scaling through the Microsoft Delivery Partner ecosystem based on strategic decision making and careful planning with the account team stakeholders. This opportunity will allow you to develop deep business acumen and hone your Delivery Partner management skills as well as increase your capabilities to provide successful outcomes for our customers.
We are looking for a Cloud Solution Architect (CSA) Manager who is passionate about the need for People & Process to enable our customers' technology modernization strategies and to drive AI transformation on the Microsoft Cloud. You will lead a team of CSAs that leverage the entire Microsoft technology stack and bring professional subject matter expertise to help customers achieve business value from their Microsoft investments by focusing on areas such as transformation, modernization, cloud adoption and more.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
You will manage your team's performance against business measures and delivery excellence expectations for your territory and customer engagements, applying a data-driven approach to your prioritisation and decision-making.
You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalog and how to leverage the offerings
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
o OR equivalent experience
- 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- In depth knowledge of the offerings portfolio in at least one Microsoft Solution Area in the Unified space
- 5+ years people management experience such as managing consultants, technical sales teams and/or technical architects
- Demonstrable experience of working with or managing Outsourced Partners
- 6+ years experience working in a customer-facing role (e.g., internal and/or external).
- 6+ years experience leading technical projects, teams, or functions
- Proficiency in English and Mandarin is required to liaise with English-speaking and Mandarin-speaking clients.
- Cantonese or Japanese is plus
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services?
As a Digital Cloud Solution Architect (DCSA), you will become part of the next generation of technical sales leaders at Microsoft. With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education or government systems. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships. This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will lead, drive, and manage engagements for repeatable achievement of revenue and consumption targets.
+ You will leverage best practices to guide customer strategy and future growth to expand the use of Azure by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
+ You will conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer's Azure consumption.
+ You will apply technical knowledge and customer insights to create a modernized roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
+ You will run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.
+ You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem to ensure properly deployed cloud solutions on Azure.
+ Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets and accurately manage their customer progress in CRM to forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with their manager.
**Qualifications**
**REQUIRED QUALIFICATIONS**
+ 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ Fluency in English, both written and verbal, required to effectively communicate across global teams and produce high-quality documentations
**PREFERRED QUALIFICATIONS**
+ Bachelor's degree in computer science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales.
+ 4+ years' experience with cloud-based solution designs, migrations and management of technology
+ Proficiency in regional languages (e.g., Bahasa Melayu/Indonesian, Vietnamese, Thai, Mandarin, Cantonese, Korean) is an advantage to support effective communication with clients across Southeast Asia.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services?
As a Digital Cloud Solution Architect (DCSA), you will become part of the next generation of technical sales leaders at Microsoft. With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers. These customers are adopting industry-leading products and services for their businesses, education or government systems. You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships. This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will lead, drive, and manage engagements for repeatable achievement of revenue and consumption targets.
+ You will leverage best practices to guide customer strategy and future growth to expand the use of Azure by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
+ You will conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer's Azure consumption.
+ You will apply technical knowledge and customer insights to create a modernized roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
+ You will run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.
+ You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem to ensure properly deployed cloud solutions on Azure.
+ Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets and accurately manage their customer progress in CRM to forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with their manager.
**Qualifications**
**REQUIRED QUALIFICATIONS**
+ 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ Fluency in English, both written and verbal, required to effectively communicate across global teams and produce high-quality documentations
**PREFERRED QUALIFICATIONS**
+ Bachelor's degree in computer science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales.
+ 4+ years' experience with cloud-based solution designs, migrations and management of technology
+ Proficiency in regional languages (e.g., Bahasa Melayu/Indonesian, Vietnamese, Thai, Mandarin, Cantonese, Korean) is an advantage to support effective communication with clients across Southeast Asia.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
We are looking for a **Cloud Solution Architect (CSA) Manager** who is passionate about the need for People & Process to enable our customers' AI transformation on the Microsoft Cloud. You will lead a team of CSAs leveraging Microsoft Cloud and professional subject matter expertise helping customers achieve business value from their Microsoft investments by focusing on areas such as governance, operations, adoption, Copilot, AI, FinOps, and more. This role is flexible in that you can work from home with up to 50% customer travel.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
+ You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
+ You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
+ You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support,Consumption and Usage aspects of your practice.
+ You will manage your team's performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
+ You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes. 
+ You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalog and how to leverage the offerings
**Qualifications**
Required Qualifications:
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Preferred Qualifications:
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 6+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 6+ years experience leading technical projects, teams, or functions
+ Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
+ 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .