265 Av Support jobs in Malaysia
IT Support Technician
Posted 5 days ago
Job Viewed
Job Description
JOIN US!
This posting aims to give us the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position in the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Technician as soon as a new vacancy opens!
You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!
ROLE PURPOSE
The IT Service Desk Support is accountable for applying discipline knowledge and acting as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards, or any other Fields requiring IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is broader than a dedicated specialist but also more specific to Field particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase overall quality and efficiency.
ROLE CONTRIBUTION
- Support, govern, and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you must:
- Liaise, work together, and advise your colleagues within different RC’s and disciplines.
- Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required).
- Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.
- Keep the IT community informed on any new initiatives and decisions taken that might impact day-to-day business.
- Participate in project meetings.
- Ensure cross-functional alignment to minimize downtime within the overall IT landscape.
- Understand, plan, and deliver assigned tasks with accuracy to meet stakeholders' needs in a timely manner.
- Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
- Complete tasks in compliance with applicable standards and work procedures.
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance as required.
- Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
- Perform thorough self-checks of all solutions prior to release for use by stakeholders.
- Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
- Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication.
- Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.
- Be willing to perform troubleshooting in isolation when necessary.
- Be self-motivated to improve technical competencies for the assigned work.
- Promote continuous improvement within the Discipline by remaining current on the latest technology developments.
- Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices.
- Ensure solutions are communicated and documented in a manner that is easily understood by others.
- Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners.
ROLE REQUIREMENTS
- Minimum 3-5 years’ experience in an IT Service Desk role, providing onsite technical support, remote support using remote desktop, and fresh graduates with IT qualifications.
- Possession of IT certifications will be an added advantage: ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role).
- Mandatory experience in a Windows environment, Cisco end-user devices, Softphone, O365, MSTeams, SCCM, and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
- Mandatory experience in providing support in an ITIL process environment, adhering to processes and procedures, and compliance with security.
- Experience in managing AD Online will be an added advantage.
- Meet monthly operational SLAs: Incident resolution within 2 days and Request fulfillment within 5 days.
- Attitude required: energetic, independent, self-motivated, self-learner, and able to manage complexity.
- Possess own transport and be able to travel overseas when required.
- Required to work after office hours or on weekends when necessary.
IT Support Technician
Posted 12 days ago
Job Viewed
Job Description
Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Senior SEA Technical Recruiter @ RiDiK/CLPSDescription
ITSS group in corporate technology is responsible for providing end user support to client company internal employees. These include system, software, hardware, various other end user solutions. The position of Chat Support Technician will support end-users client company internal employees globally.
Responsibilities
- Provide IT support for all client company internal employees.
- Effectively collect information and understand the issues users are experiencing and perform diagnostic procedures to isolate and resolve the issues.
- Interact with customers via chat, telephone, e-mail, and Slack to provide technical support.
- Utilize all technical resources to solve customer problems.
- Escalate or work in second and third Level appropriate support specialists or support groups on unresolved issues.
- Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow.
- Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
- Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution.
Skills Required
- Chinese (oral & written) is a mandatory (for Chinese team support).
- Ability to elucidate technical concepts to non-technical users
- Ability to support users at various levels of technical competency
- Effectively manages difficult or volatile customer situations
- Effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime
- Ability to schedule and prioritize
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Excellent interpersonal skills, written and verbal communication in English
- Technical writing/documentation skills
- Ability to assess, analyze and research technical situations and provide viable alternatives
- Ability to learn new technologies and procedures quickly
- Ability to communicate effectively with wide variety of users and other technical teams
- Installation, configuration, and support of PC, Mac, Telephony, Mobile, and Voice & Video software.
- Support and troubleshooting of Windows 11, MacOS, iOS, Android, MS Office 365
- Ability to learn quickly and work in a fast-paced environment
- Ability to follow a strict workflow process for QA and User Acceptance testing
- Willingness to WFH and work different shifts as needed
Working time shift
6am - 2:30pm or 7.30am - 3.30pm
Sunday to Thursday, Monday to Friday, Tuesday to Saturday. Rotate once a month.
Seniority level- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x
Get notified about new Support Technician jobs in Greater Kuala Lumpur .
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Chat Support Technician_mandarin speakingWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 hours ago
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#J-18808-LjbffrIT Support Technician
Posted 19 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
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JOIN US!
This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Technician as soon as a new vacancy opens!
You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!
ROLE PURPOSE
The IT Service Desk Support is accountable for applying discipline knowledge and to act as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards or any other Fields which require IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is wider than dedicated specialist but also more specific in Fields particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency.
ROLE CONTRIBUTION
- Tosupport, govern and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you must:
- Liaise, work together and advise your colleagues within different RC’s and disciplines.
- Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required).
- Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.
The measure of your effectiveness in this will be:
- Alignment sessions with peers and other disciplines across the different RC’s.
- Initiate actions, preparing planning and report of activities.
- Toensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you have to:
- Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business.
- Participate in project meetings.
- Ensure a cross functional alignment to minimize down-time within the overall IT landscape.
The measure of your effectiveness in this will be:
- Level of your clarity and technical expertise in regard to breaking down the organization needs and requirements into manageable parts for your field of expertise.
- Participation in IT Audits.
- Providing and updating the required documentation.
- Toensure that you understand and manage your stakeholders and their requirements as well as havingassigned activities completed successfully , you are to:
- Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner.
- Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
- Complete tasks in compliance with applicable standards and work procedures.
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required.
- Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
- Perform thorough self-check of all solutions prior to release for use by stakeholders.
- Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
- Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication.
- Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.
The measure of your effectiveness in this will be:
- Performance Feedback from stakeholder as per SLA’s.
- Timeline and accuracy in completing tasks.
- Quality and effectiveness of the provided advise/ solution.
- Representing SBM towards internal- and external stakeholders in a professional and compliant manner.
- Demonstrated effective interfaces within and across-disciplines.
- Toensure quality and reliability of tools and systems in support of the business, you are to:
- Willingness to perform troubleshooting in isolation when necessary.
- Be self-motivated to improve technical competencies for the assigned work.
- Promote continuous improvement within the Discipline by remaining current on the latest technology developments.
- Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices.
- Ensure solutions are communicated and documented in a manner that is easily understood by others.
- Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners.
The measure of your effectiveness in this will be:
- Demonstrated quality of deliverables.
ROLE REQUIREMENTS
- Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification.
- Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role).
- Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
- Mandatory experience in providing support in an ITIL process environment, adhering to process and procedures and compliance with security.
- Experience in managing AD Online will be an added advantage.
- Meet monthly operational SLAs:- Incident resolution within 2days and Request fulfillment within 5days
- Attitude required are to be energetic, independent, self-motivated, self-learner and to manage complexity.
- Possesses own transport and able to travel overseas when required.
- Required to work after office hours or on weekends when necessary.
IT Support Technician
Posted 19 days ago
Job Viewed
Job Description
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role:
As an IT Support Technician at Lyra Health International, you will play a crucial role in ensuring the smooth operation of IT systems and provide a positive experience for end-users. The role is full-time, reporting to the International IT Lead.
This role is based in the country of Malaysia and is a hybrid position, with 4 days a week onsite in the Puchong, Selangor office (Kuala Lumpur), and one day a week working from home.
Responsibilities- Act as the first point of contact for IT-related issues for teams in the APAC region. Provide
- Timely and effective responses to user requests through various communication channels, such as, email, Zoom, Google Meet or Slack.
- Log and prioritize support tickets using ServiceNow platform.
- Troubleshoot and resolve hardware and software issues remotely.
- Assist in the installation, configuration, and maintenance of Windows laptops and MacBooks.
- Collaborate with other IT professionals and cross-functional teams.
- Escalate complex problems to higher-level support or specialized IT teams when necessary.
- Create and update documentation for common issues and solutions.
- Conduct training sessions for end-users on IT-related topics.
- Effectively communicate technical information to non-technical users.
- Computer Science, Information Technology, or related Certification Levels 1 - 3.
- 3+ years proven experience in IT support or a related role.
- Strong knowledge of Windows and macOS operating systems.
- Google Workspace Administration: users/groups, group policies
- Remote device management and authorisation: Okta, Intune, Apple/Android management policies
- AD Administration: users/groups, group policies, Azure and Office 365
- Atlassian Suite: Confluence and Jira
- Excellent written and spoken English
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a team environment.
- Experience working in an international company would be a plus.
" We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.
By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please contact . For more information about how we use and retain your information, please see our Workforce Privacy Notice ."
#J-18808-LjbffrIT Support Technician
Posted 19 days ago
Job Viewed
Job Description
JOIN US!
This posting has for objective to give ourselves the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position on the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Technician as soon as a new vacancy opens!
You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!
ROLE PURPOSEThe IT Service Desk Support is accountable for applying discipline knowledge and to act as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards or any other Fields which require IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is wider than dedicated specialist but also more specific in Fields particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase the overall quality and efficiency.
ROLE CONTRIBUTION- To support, govern and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you must:
- Liaise, work together and advise your colleagues within different RC’s and disciplines.
- Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required).
- Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.
The measure of your effectiveness in this will be:
- Alignment sessions with peers and other disciplines across the different RC’s.
- Initiate actions, preparing planning and report of activities.
- To ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you have to:
- Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business.
- Participate in project meetings.
- Ensure a cross functional alignment to minimize down-time within the overall IT landscape.
The measure of your effectiveness in this will be:
- Level of your clarity and technical expertise in regard to breaking down the organization needs and requirements into manageable parts for your field of expertise.
- Participation in IT Audits.
- Providing and updating the required documentation.
- To ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully , you are to:
- Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner.
- Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
- Complete tasks in compliance with applicable standards and work procedures.
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required.
- Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
- Perform thorough self-check of all solutions prior to release for use by stakeholders.
- Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
- Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication.
- Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.
The measure of your effectiveness in this will be:
- Performance Feedback from stakeholder as per SLA’s.
- Timeline and accuracy in completing tasks.
- Quality and effectiveness of the provided advice/solution.
- Representing SBM towards internal- and external stakeholders in a professional and compliant manner.
- Demonstrated effective interfaces within and across-disciplines.
- To ensure quality and reliability of tools and systems in support of the business, you are to:
- Willingness to perform troubleshooting in isolation when necessary.
- Be self-motivated to improve technical competencies for the assigned work.
- Promote continuous improvement within the Discipline by remaining current on the latest technology developments.
- Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices.
- Ensure solutions are communicated and documented in a manner that is easily understood by others.
- Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners.
The measure of your effectiveness in this will be:
- Demonstrated quality of deliverables.
- Minimum 3-5 years’ experience in IT Service Desk role, providing onsite technical support, remote support using remote desktop and fresh graduate with IT qualification.
- Possess IT certifications will be added advantage: - ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role).
- Mandatory experience in Windows environment, Cisco end-user devices, Softphone, O365 and MSTeams, SCCM and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
- Mandatory experience in providing support in an ITIL process environment, adhering to process and procedures and compliance with security.
- Experience in managing AD Online will be an added advantage.
- Meet monthly operational SLAs: - Incident resolution within 2 days and Request fulfillment within 5 days.
- Attitude required are to be energetic, independent, self-motivated, self-learner and to manage complexity.
- Possesses own transport and able to travel overseas when required.
- Required to work after office hours or on weekends when necessary.
Technical Support / Field Technician
Posted 1 day ago
Job Viewed
Job Description
- Responsible in 1st level support and report to superior br>- Contribute in system design for product enhancement as well as easier for support
- Involves in RFID and security system project implementation planning
- Responsible to provide after-sale technical supports to all project still under warranty and maintenance service subscribers
- To trace and track system issues reports and conduct remote and/or onsite support based on SLA policy.
- With strong interest and knowledge in system assemble, install, testing including electrical and electronic parts assemble, wiring, equipment appliances, apparatus and fixtures by using hand tools and power tools.
- To prepare a proposal and conduct training to customers.
Assistant IT Support Technician
Posted 4 days ago
Job Viewed
Job Description
Closing date for applications is: 5th Sep 2025
We have an exciting opportunity to join our IT team, helping to provide support to users across our locations.
This role will receive support and ongoing guidance from across the team to build on your experience, so keenness to learn and develop your skills is key.
You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office365. You must be confident in configuring and maintaining PCs, laptops, and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.
This is a full-time position working 37.5 hours per week, Monday to Friday. Hybrid working will be considered once all training has been completed, following a successful probation period.
About You
As an Assistant IT Support Technician, you will:
- Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests
- Provide IT-related support to the WWT end-user community.
- Play a key role in processing, configuring, and issuing new PCs, laptops, and associated peripherals to WWT requirements.
- Troubleshoot PCs, laptops, and peripherals and escalate to senior IT staff and/or third-party support where appropriate.
- Perform user account administration including creating/removing accounts and managing permissions.
- Keep relevant IT documentation updated.
- Assist other members of the IT team in their daily activities and IT projects.
Take a look at the full job description to find out more.
If you enjoy technology and have a passion for problem-solving, we would love to hear from you.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing or conducting ground-breaking research further afield, our team is second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which increases to 38 days after 5 years of service) – this includes bank holidays, and you have the flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary for peace of mind for your loved ones
- Independent personal, workplace, and financial advice from our Employee Assistance Programme
WWT is an equal opportunities employer, and all applications will be considered solely on merit.
BIAZA's office hours are 9 am – 5 pm, Monday to Friday. Contact outside of those times will get a response when we are next in the office.
If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.
The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee, registered in England and Wales, number 6789783. Registered Office: Regent’s Park, London NW1 4RY. Registered Charity Number: 1128168 and SC040783 (Scotland)
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Chat Support Technician/IT Support_mandarin speaking
Posted 7 days ago
Job Viewed
Job Description
ITSS group within corporate technology provides end-user support for employees worldwide, covering systems, software, hardware, and other solutions. The Chat Support Technician will support end-users globally via chat and other communication channels.
Responsibilities- Provide IT support to all employees.
- Gather information effectively, diagnose issues, and resolve problems.
- Interact with customers via chat, phone, email, and Slack.
- Utilize technical resources to solve problems.
- Escalate unresolved issues to higher-level support teams.
- Maintain call logs and resolution details using ServiceNow.
- Communicate clearly with management and team members.
- Share knowledge and train other agents/technicians.
- Explain technical concepts to non-technical users.
- Support users with varying technical skills.
- Handle difficult customer situations effectively.
- Perform problem isolation and resolution efficiently.
- Prioritize and schedule tasks.
- Read and understand technical manuals and OEM guides.
- Excellent communication skills in English.
- Technical writing skills.
- Analyze technical issues and suggest solutions.
- Learn new technologies quickly.
- Communicate effectively with users and technical teams.
- Support PC, Mac, mobile devices, and VoIP/video software.
- Troubleshoot Windows 11, MacOS, iOS, Android, MS Office 365.
- Work well in a fast-paced environment and follow QA processes.
- Willing to work from home and on different shifts as needed.
- Seniority level: Associate
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and Consulting
Technical Support
Posted 11 days ago
Job Viewed
Job Description
ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next jobJoin to apply for the Technical Support role at ELSA ENERGY
ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
2 days ago Be among the first 25 applicants
Join to apply for the Technical Support role at ELSA ENERGY
Industry : Oil & Gas
Location : Onshore / Offshore (as required)
- Provide expert technical support and advice on subsea inspection and intervention requirements.
- Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
- Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
- Recommend and implement appropriate intervention measures based on inspection findings.
- Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
- Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
- Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
Industry : Oil & Gas
Location : Onshore / Offshore (as required)
Key Responsibilities:
- Provide expert technical support and advice on subsea inspection and intervention requirements.
- Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
- Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
- Recommend and implement appropriate intervention measures based on inspection findings.
- Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
- Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
- Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
- Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
- Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
- Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Information Technology
- Industries Oil and Gas
Referrals increase your chances of interviewing at ELSA ENERGY by 2x
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#J-18808-LjbffrTechnical Support
Posted 12 days ago
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Job Description
What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.
Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).
For more on how Coda helps publishers grow faster and smarter, visit coda.co .
Responsibilities- Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
- Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
- Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
- Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
- Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
- Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
- Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
- Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.
- Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
- Diploma or degree in Computer Science, Information Technology, or related certifications.
- Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
- Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
- Exceptional attention to detail, along with effective problem-solving and time-management skills.
- Basic understanding of programming languages and software development processes.
- Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
- Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.
Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits : Tailor your benefits with our flexible plan.
Growth Opportunities : Unlock your potential through clear progression paths.
Skill Development : Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
*Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
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