6 Automotive Technician jobs in Malaysia

This job is all about creating great customer experiences at AutoDetailer Studio! You might like this job because you get to help people directly, solve their problems, and work with a friendly team. Salary ranges from RM2,800 to RM3,200.

RM 2800 - RM 3200

Passionate about creating exceptional customer experiences? Join our team and make every interaction meaningful at AutoDetailer Studio!

Salary Range: RM2,800 to RM3,200

Job Scope:

• Ensuring a great customer experience
• Tending to online and offline enquiries
• Assisting customers, providing them information and resolving inquiries or issues.
• Liaising and communicating with different departments according to the needs of the job
• Performing administrative tasks related to the projects

Job Requirements:

This job shall require the individual to have:

• Enjoy working in a customer facing role (online and in person)
• Good command of spoken and written English and Bahasa Malaysia.
• Good communication and interpersonal skills.
• Self-sufficient, resourceful and detailed in execution
• Willing to work 5.5 days a week including public holidays

Confirmed employees shall be entitled to

• EPF/SOCSO/EIS contributions by employer
• Group Medical Insurance
• Medical claims up to RM300 a year
• Dental claims up to RM200 a year
• 12 days annual leaves

Customer Service

Customer Inquiries

Customer Relationship Building

Greeting Customers

Customer Relationship Management

Group medical insurance with medical card. Given upon confirmation of employment.

Personal accident insurance. Given upon confirmation of employment.

Given upon confirmation of employment.

Statutory payments are made according to it's respective rates

RM300 per annum. Given upon confirmation of employment.

RM200 per annum. Given upon confirmation of employment.

AutoDetailer Sdn Bhd (AutoDetailer Studio) is a leading automotive detailing company in Malaysia. We specialize in restoring and perfecting the finish of anything from daily drives to luxury and classic vehicles. We have a team of highly skilled and experienced specialists who use the latest tools and techniques to ensure that our customers' vehicles look and feel their best.From Management to Operations, Sales and.

Are you a customer-focused leader with a passion for delivering exceptional service? Join us as an After-Sales Service Manager , where you will lead our service team to ensure customer satisfaction, streamline after-sales operations, and drive continuous improvement. This is an exciting opportunity to play a key role in enhancing the customer experience while advancing your career in a dynamic and supportive environment.

Key Responsibilities:

Oversee after-sales operations and ensure excellent service delivery.

Build strong customer relationships and address concerns effectively.

Lead and develop the service team to meet performance targets.

Monitor performance metrics and drive process improvements.

What We’re Looking For:

3+ years in after-sales or service management (automotive preferred).

Strong leadership, communication, and problem-solving skills.

Experience with service management systems and customer engagement.

Analytical mindset with a focus on continuous improvement.

Preferred Qualifications:

Experience in automotive after-sales operations.

Knowledge of warranty claims and service protocols.

As a trusted and established name in the automotive industry, we pride ourselves on delivering quality service and customer satisfaction. We believe in developing our people and fostering a strong team culture. Be part of a company that values professionalism, accountability, and continuous improvement.

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Aftersales Service Manager? Do you have experience in a role which requires relationship management experience? How would you rate your English language skills? Do you have experience working for a large corporate?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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This job is a Service Manager in the automotive field. You might like this job because it lets you improve customer service while leading a team, managing operations, and participating in community events. Your role drives both business success and customer satisfaction!

• Responsible for the delivery of excellent customer service through personal contact with customers
• Maximizes productivity by assisting all manager in the development of team members (thru actual process flow)
• Participates in community activities to enhance public awareness and the image of the company
• Follow and maintain company, customer and personal security procedures
• An Service Manager should expect his/her time to be devoted in the following four basic areas:
• Transaction processing – 30% of the time
• Operations – 40% of the time
• People management – 20% of the time
• Marketing – 10% of the time
• Participate in database management, such as collecting the correct customer data, verifying its accuracy, and implementing database-driven marketing
• Follow-up and monitoring of the branch activities, staff performance, working atmosphere and quality of services provided
• Creating and implementing new services and product ideas that follow the projects philosophy
• Creating systems and protocols for the different aspects of the daily work of the branch including documentation
• Maintaining continues communication and reporting to the Manager of SOD Branch
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management of SAP system.
• Oversee overall SAP daily report of WIPs, Insurance Orders and warranty submissions.
• Regular meetings with Operations Manager in presenting the SAP reports
• SAP - DBM - Parts Packages, maintenance packages and labor packages. Implementation of service maintenance modules
• Other duties as specified by Operations Manager "as needed" basis.

• Technical Skills:
  Strong knowledge of automotive repair, diagnostics, and workshop operations. Familiar with service management systems.
  
• Leadership:
  Proven team management, decision-making, and problem-solving abilities. Able to lead technicians and service advisors effectively.
  
• Communication:
  Good communication skills in English & Bahasa Malaysia. Capable of handling customers and resolving complaints professionally.
  
• Organization:
  Strong planning, multitasking, and reporting skills. Experienced in warranty processes, insurance claims, and service campaign management.

Automotive Services

Automotive Technologies

Entitled to purchase a new car under the staff's name, with the option to upgrade every 4 years

Medical benefits cover the employee, non-working spouse, children, and parents.

Valid for one property under the staffs name only

Eligible for a new motorcycle purchase under the staff's name, with the option to upgrade every 4 years

We provide a variety of learning resources, to ensure you stay ahead in your field.

We value and appreciate our employees through recognition and reward program, celebrating achievements and contributions to inspire continuous growth!

Are you passionate about cars and providing exceptional customer service? We are looking for a dynamic Service Advisor to join our team! As a Service Advisor, you'll be the bridge between our customers and our skilled technicians, ensuring their vehicles receive top-notch care and our customers leave satisfied.

Responsibilities:

• Customer Relationship: Be the friendly face our customers rely on, handling inquiries, scheduling appointments, and ensuring every customer feels valued.
• Customer Care: Listen to customer concerns, inspect vehicles with a keen eye, and recommend necessary repairs in a clear and understandable way.
• Communication: Keep customers informed with regular updates on their vehicle's status throughout the service process, managing expectations with professionalism.
• Customer Satisfaction: Deliver exceptional customer service at every touchpoint, going the extra mile to build lasting relationships based on trust and loyalty.
• Problem Solving: Use your automotive expertise to identify vehicle issues during inspections and recommend appropriate solutions to keep our customers safely on the road.
• Quality Assurance: Ensure all work meets our high standards, reviewing completed work with customers to ensure their satisfaction.

Qualifications:

• Passion for Cars: A genuine love for automobiles and the desire to provide outstanding service.
• Excellent Communicator: Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin proficiency is a plus.
• Automotive Knowledge:
  • Applicants without Automotive background but are passionate about cars are encouraged to apply.
  • Minimum 1 year of Automotive Industry experience as a Service Advisor, with a Bachelor's degree or equivalent certification in Automotive Engineering would be an added advantage.
• Customer Service Savvy: Demonstrated ability to provide professional and excellent customer service, with a focus on building relationships.
• Flexible and Reliable: Willing to work in Glenmarie, Shah Alam, and available 6 days a week (Monday to Saturday).

Why Join Us:

Join us because we're not just any workshop; we're specialists in luxury car brands like Porsche, Mercedes, BMW, Audi, Bentley & etc. You'll get to work with top-of-the-line vehicles, honing your skills and expertise in this niche market. Additionally we also provide;

• Rewarding Benefits: Enjoy provided meals daily (lunch & tea break) and a competitive incentive package for confirmed staff.
• Professional Development: Take advantage of our external and internal training opportunities to grow in your role.
• Team Bonding: Engage in fun team-building activities and company trips to foster a positive work environment.
• Celebrate Together: Join us in festival celebrations including Chinese New Year, Hari Raya, Deepavali, and Christmas parties.

Application Instructions:

Ready to embark on an exciting journey with us? Please submit your application along with your latest resume. Be part of a team where your passion for cars meets exceptional customer service! Only shortlisted candidates will be notified.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Adviser? Do you have customer service experience? Do you have experience in a role which requires relationship management experience?

Established in 1984, NSS Group has emerged as Malaysia's premier independent workshop in Selangor. Dedicated to excellence and fueled by a passion for cars, NSS Group provides comprehensive servicing and repairs, specializing in German and Continental brands like Porsche, BMW, and Mercedes-Benz. Committed to innovation, NSS Group aims to be a one-stop center for all automotive needs, reshaping industry standards.

Established in 1984, NSS Group has emerged as Malaysia's premier independent workshop in Selangor. Dedicated to excellence and fueled by a passion for cars, NSS Group provides comprehensive servicing and repairs, specializing in German and Continental brands like Porsche, BMW, and Mercedes-Benz. Committed to innovation, NSS Group aims to be a one-stop center for all automotive needs, reshaping industry standards.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Adviser