239 Assurance Manager jobs in Malaysia

Join to apply for the Compliance Assurance Manager role at Atome

Join to apply for the Compliance Assurance Manager role at Atome

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Position Summary

We’re looking for a capable and grounded Compliance Assurance Professional to join our Group Compliance team. This is a key role based in Singapore , responsible for leading and executing our compliance assurance and testing program across Malaysia, Singapore, and the Philippines .

This role is designed for a mid-career professional who brings real-world experience in compliance assurance and is confident enough to work independently. Unlike other compliance functions that support specific business teams or regulatory submissions, this role operates with greater independence—you’ll be setting your own schedule, defining your own testing plans, and deciding where to dig deeper based on risk and judgement.

You’ll report directly to the Group Head of Compliance , and work with a wide range of stakeholders to evaluate and strengthen the effectiveness of our compliance framework. It’s an ideal opportunity for someone who values impact over visibility and wants the space to do meaningful work without unnecessary bureaucracy.

Key Responsibilities

• Lead the compliance assurance and testing program across Malaysia, Singapore, and the Philippines
• Define your own assurance priorities and schedule, based on risk and business realities
• Conduct targeted compliance reviews, thematic testing, and walkthroughs to assess the effectiveness of controls
• Develop smart test plans and sampling strategies tailored to the context—not just templates
• Write clear, concise, and actionable reports that help business and control teams improve
• Monitor progress and ensure that remediation of identified issues is followed through to closure
• Maintain internal tracking tools, risk-control matrices, and dashboards to support transparency and oversight
• Stay on top of regulatory changes and emerging risks, and refine your assurance approach accordingly
• Work closely with the Group Head of Compliance to build a thoughtful, high-performing assurance function
• Partner with legal, risk, operations, and product teams—serving as a constructive, independent voice
  
  

Minimum Requirements

• Bachelor’s degree or equivalent in Law, Finance, Business, or related discipline
• 5–8 years of solid hands-on experience in compliance assurance, testing, or internal audit in financial services
• Familiarity with compliance requirements in at least two of: Malaysia, Singapore, Philippines, with readiness to cover all three
• Proven ability to run reviews independently—from risk scoping and fieldwork to issue tracking and reporting
• Strong writing, analytical, and critical thinking skills
• Naturally curious, with an enquiring mind and a healthy skepticism
• High level of integrity and independence—able to give objective advice, even when it’s uncomfortable
• Comfortable operating with autonomy, setting your own work plans and managing competing priorities
• Low ego, dependable, and practical—you do the work well because you care, not because you want attention
• Experience in fintech, BNPL, digital lending, or tech-enabled financial services is essential
  
  

Preferred

• Experience building or revamping a compliance assurance or testing function
• Knowledge of regulatory expectations, including but not limited to, MAS, BNM, SEC and BSP
• Familiarity with internal control frameworks (e.g., COSO, Three Lines of Defense)
• Regional experience across multiple jurisdictions
• Clear communicator with a collaborative, solutions-oriented mindset
• Able to communicate in Chinese to collaborate with internal stakeholders due to regional coverage.
• Relevant domain expertise in fintech, Buy Now Pay Later (BNPL), digital lending, or tech-enabled financial services is a strong plus, especially experience with outsourcing processes that support digital product delivery, customer onboarding, payment operations, or data processing functions.
  
  

This role is perfect for someone who wants the responsibility to shape something important—and the trust to do it well. If you’re the kind of person who quietly gets things done with rigor, independence, and care, we’d love to meet you.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Legal

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QA Manager

1. Develop and implement quality assurance strategies and policies.
2. Lead and manage the QA team, providing guidance, training, and support.
3. Analyze quality data and metrics to identify areas for improvement.
4. Monitor and report on quality metrics and key performance indicators (KPIs).
5. Collaborate with cross-functional teams to identify and resolve quality issues and integrate quality assurance processes.
6. Manage the QA budget and resources effectively.
7. Conduct regular audits and reviews to ensure compliance with quality standards.
8. Report on quality performance and issues to senior management.
9. Develop and implement comprehensive quality assurance strategies and policies, ensuring compliance with industry standards and regulations.
10. Stay updated with industry trends and advancements in quality assurance.
11. Drive continuous improvement initiatives to enhance product quality and operational efficiency.

QA Engineer

1. Act as NationGate’s representative for quality-related issues and manage customer/regulatory audits.
2. Coordinate corrective and preventive actions, and problem-solving activities related to customer quality issues, including RMA (Return Material Authorization).
3. Analyze manufacturing data and customer feedback to identify trends and areas for improvement, supporting continuous improvement initiatives using methodologies like Lean or Six Sigma.
4. Learn and own responsibilities related to Root Cause Analysis, PFMEA, Control Plan, Statistical Process Control, IPC-610 (latest version), ESD standards, SOPs, Manufacturing Process Instructions, external ESD training, ERP system, Measurement System Analysis, and Manufacturing Execution System (MES).
5. Perform internal audits and support external audits and certifications.
6. Monitor production processes and product quality during manufacturing.
7. Establish QC inspection standards that meet customer requirements.
8. Plan and execute systematic activities to ensure quality requirements are fulfilled.
9. Serve as site ESD Coordinator.
10. Manage QA activities related to New Product Introduction and Qualification.
11. Maintain quality assurance standards, processes, and documentation in accordance with ISO and industry-specific standards.

Qualifications:

1. Bachelor’s degree in Engineering, Quality Assurance, Quality Management, or related fields.
2. Strong knowledge of QA methodologies, tools, and processes.
3. Strong analytical and problem-solving skills.
4. Ability to work effectively in a fast-paced, dynamic environment.

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Join to apply for the Quality Assurance Manager (Healthcare) role at Aurelius Hospital Alor Setar .

This position requires a degree in Nursing, Pharmacist, or Allied Healthcare, with 3 to 5 years of experience in Accreditation, Quality Improvement, and Regulatory work. Candidates must have clinical experience or a clinical background and be actively involved in data management and analysis related to organizational priorities.

Key qualifications include knowledge of quality improvement tools, MSQH & JCI Standard Requirements, Incident Management, Risk Management, Data Validation, Data Analysis, and Improvement methodologies such as PDSA, FMEA, RCA. Strong computer skills in MS Word, Excel, Outlook, and Adobe are essential, along with good communication skills in English and Bahasa. Attention to detail and ability to meet deadlines are also required.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Hospitals and Healthcare

This job is active and accepting applications.

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Key Responsibilities:

• Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement.

• Actively use Lean 6 Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.

• He/she will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports.

Requirements

• Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
• 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing and extremely global team
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
• Excellent communication skills
• Strong critical thinking and exceptional problem-solving skills
• Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
• Passion for our mission of ensuring a world class support experience for our community
• Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus

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Qualifications

Requirements

• Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
• 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing and extremely global team
• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
• Excellent communication skills
• Strong critical thinking and exceptional problem-solving skills
• Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
• Passion for our mission of ensuring a world class support experience for our community
• Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus

Responsibilities

Key Responsibilities:

• Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement.

• Actively use Lean 6 Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.

• He/she will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports.

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Other locations: Primary Location Only

Date: Aug 22, 2025

Requisition ID: 1541881

We enhance performance through creating risk-enabled organizations. We help clients identify importantrisks, design frameworks to manage them and improve the effectiveness and efficiency of riskmanagement. As a risk transformation professional, you will be addressing client issues such as businessperformance variability, business and process controls transformation and automation; applicationsecurity integrity, governance, risk and control (GRC) technology enablement, business and/or IT GRC,continuous monitoring, vendor and contract risk management, IT risk management as well as to supportand manage technology risk audits. You will belong to an international network of specialists helping ourclients transform risk functions and implement technology solutions that support risk management andgovernance.

We will support you with career-long training and coaching to develop your skills in risk strategy, riskfunction design, risk management and performance enhancement. As EY is a global leading serviceprovider in this space, you will be working with the best of the best in a collaborative environment. Sowhenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity
You will be responsible for managing multiple client engagement teams at an executive level within thepractice and the firm. Engagements focus on the assessment and/or evaluation of IT systems and themitigation of IT-related business risks. Engagements may be either assurance (attestation) and/or riskconsulting in nature, and vary considerably in size and complexity.

All of our Technology Risk services whether assurance or consulting in nature are designed for the dualpurpose of strengthening internal controls and, in so doing, helping to improve IT and businessperformance.

In addition to assurance-related engagements such as financial attestation and ISAE 3402 engagements,you will focus on IT governance and effectiveness; IT program management and assurance; security andcontrols of ERP implementations; and business intelligence and information analysis.

As a Manager within the Technology Risk team, you will provide guidance and share knowledge withteam members and participate in performing procedures especially focusing on complex, judgmentaland/or specialized issues.

You will work with the team and the client to create plans for accomplishing engagement objectives and astrategy that complies with professional standards and addresses the risks inherent in the engagement.

Your key responsibilities
• Brief the engagement team on the client's IT environment and industry IT trends
• Maintain relationships with client management to manage expectations of service, including workproducts, timing, and deliverables
• Demonstrate a thorough understanding of complex information systems and apply it to clientsituations
• Use extensive knowledge of the client's business/industry to identify technological developmentsand evaluate impacts on the client's business
• Demonstrate excellent project management skills, inspire teamwork and responsibility withengagement team members
• Use current technology/tools to enhance the effectiveness of deliverables and services

Skills and attributes for success
• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role you must have
• A recognized university degree in accounting, business, information technology, engineering,mathematics or other relevant discipline
• At least 5 years of relevant IT audit, consulting or industry experience, preferably in a professionalservices environment or MNC.
• Significant experience in having applied relevant technical knowledge in at least one of the followingengagements:
(a) financial statement audits;
(b) internal or operational audits;
(c) ISAE 3402 engagements;
(d) ERP security and controls reviews (Oracle, SAP, PeopleSoft)
(e) SOX integrated audits and/or
(f) application of data analytics for business process reviews (e.g., ACL, IDEAL, SQL, Tableau,Spotfire)
• Strong project management skills and able to manage a portfolio of engagements
• Ability to identify and cross sell services within the firm to existing clientele

Ideally, you should also have
• Professional certification e.g. CPA, CA, CISA, CISSP, CISM, COBIT, ISMS, CBCP, CIA, CIPP,CGEIT, CIPM or CIPP certification or other related certifications
• Experience in financial institutions (i.e. banking, insurance, wealth/asset management etc.)
• Knowledge in central bank regulatory framework
• Strong grasp of business and technical issues and industry trends

What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shiftingworkloads in a rapidly changing industry. An effective communicator, you’ll be a confident leaderequipped with strong people management skills and a genuine passion to make things happen in adynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed toseeking out new ways to make a difference, this role is for you.

What working at EY offers
EY offers a competitive remuneration package commensurate with your work experience where you’ll berewarded for your individual and team performance. We are committed to being an inclusive employerand are happy to consider flexible working arrangements, where this may be needed, guided by our FWAPolicy. Plus, we offer:
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningfulimpact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leaderthe world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use yourvoice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long -term value for clients, people and society
and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance
and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions
to find new answers for the complex issues facing our world today.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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Press Tab to Move to Skip to Content Link Other locations: Primary Location Only Date: Aug 22, 2025 Requisition ID: 1541881 We enhance performance through creating risk-enabled organizations. We help clients identify importantrisks, design frameworks to manage them and improve the effectiveness and efficiency of riskmanagement. As a risk transformation professional, you will be addressing client issues such as businessperformance variability, business and process controls transformation and automation; applicationsecurity integrity, governance, risk and control (GRC) technology enablement, business and/or IT GRC,continuous monitoring, vendor and contract risk management, IT risk management as well as to supportand manage technology risk audits. You will belong to an international network of specialists helping ourclients transform risk functions and implement technology solutions that support risk management andgovernance.

We will support you with career-long training and coaching to develop your skills in risk strategy, riskfunction design, risk management and performance enhancement. As EY is a global leading serviceprovider in this space, you will be working with the best of the best in a collaborative environment. Sowhenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity You will be responsible for managing multiple client engagement teams at an executive level within thepractice and the firm. Engagements focus on the assessment and/or evaluation of IT systems and themitigation of IT-related business risks. Engagements may be either assurance (attestation) and/or riskconsulting in nature, and vary considerably in size and complexity. All of our Technology Risk services whether assurance or consulting in nature are designed for the dualpurpose of strengthening internal controls and, in so doing, helping to improve IT and businessperformance. In addition to assurance-related engagements such as financial attestation and ISAE 3402 engagements,you will focus on IT governance and effectiveness; IT program management and assurance; security andcontrols of ERP implementations; and business intelligence and information analysis. As a Manager within the Technology Risk team, you will provide guidance and share knowledge withteam members and participate in performing procedures especially focusing on complex, judgmentaland/or specialized issues. You will work with the team and the client to create plans for accomplishing engagement objectives and astrategy that complies with professional standards and addresses the risks inherent in the engagement. Your key responsibilities • Brief the engagement team on the client's IT environment and industry IT trends • Maintain relationships with client management to manage expectations of service, including workproducts, timing, and deliverables • Demonstrate a thorough understanding of complex information systems and apply it to clientsituations • Use extensive knowledge of the client's business/industry to identify technological developmentsand evaluate impacts on the client's business • Demonstrate excellent project management skills, inspire teamwork and responsibility withengagement team members • Use current technology/tools to enhance the effectiveness of deliverables and services Skills and attributes for success • Strong analytical and problem-solving skills • Strong drive to excel professionally, and to guide and motivate others • Advanced written and verbal communication skills • Dedicated, innovative, resourceful, and able to work under pressure • Foster an efficient, innovative and team-oriented work environment To qualify for the role you must have • A recognized university degree in accounting, business, information technology, engineering,mathematics or other relevant discipline • At least 5 years of relevant IT audit, consulting or industry experience, preferably in a professionalservices environment or MNC. • Significant experience in having applied relevant technical knowledge in at least one of the followingengagements: (a) financial statement audits; (b) internal or operational audits; (c) ISAE 3402 engagements; (d) ERP security and controls reviews (Oracle, SAP, PeopleSoft) (e) SOX integrated audits and/or (f) application of data analytics for business process reviews (e.g., ACL, IDEAL, SQL, Tableau,Spotfire) • Strong project management skills and able to manage a portfolio of engagements • Ability to identify and cross sell services within the firm to existing clientele Ideally, you should also have • Professional certification e.g. CPA, CA, CISA, CISSP, CISM, COBIT, ISMS, CBCP, CIA, CIPP,CGEIT, CIPM or CIPP certification or other related certifications • Experience in financial institutions (i.e. banking, insurance, wealth/asset management etc.) • Knowledge in central bank regulatory framework • Strong grasp of business and technical issues and industry trends What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shiftingworkloads in a rapidly changing industry. An effective communicator, you’ll be a confident leaderequipped with strong people management skills and a genuine passion to make things happen in adynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed toseeking out new ways to make a difference, this role is for you. What working at EY offers EY offers a competitive remuneration package commensurate with your work experience where you’ll berewarded for your individual and team performance. We are committed to being an inclusive employerand are happy to consider flexible working arrangements, where this may be needed, guided by our FWAPolicy. Plus, we offer: • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningfulimpact, your way. • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leaderthe world needs. • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use yourvoice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long -term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

#J-18808-Ljbffr

We enhance performance through creating risk-enabled organizations. We help clients identify importantrisks, design frameworks to manage them and improve the effectiveness and efficiency of riskmanagement. As a risk transformation professional, you will be addressing client issues such as businessperformance variability, business and process controls transformation and automation; applicationsecurity integrity, governance, risk and control (GRC) technology enablement, business and/or IT GRC,continuous monitoring, vendor and contract risk management, IT risk management as well as to supportand manage technology risk audits. You will belong to an international network of specialists helping ourclients transform risk functions and implement technology solutions that support risk management andgovernance.

We will support you with career-long training and coaching to develop your skills in risk strategy, riskfunction design, risk management and performance enhancement. As EY is a global leading serviceprovider in this space, you will be working with the best of the best in a collaborative environment. Sowhenever you join, however long you stay, the exceptional EY experience lasts a lifetime. The opportunity You will be responsible for managing multiple client engagement teams at an executive level within thepractice and the firm. Engagements focus on the assessment and/or evaluation of IT systems and themitigation of IT-related business risks. Engagements may be either assurance (attestation) and/or riskconsulting in nature, and vary considerably in size and complexity. All of our Technology Risk services whether assurance or consulting in nature are designed for the dualpurpose of strengthening internal controls and, in so doing, helping to improve IT and businessperformance. In addition to assurance-related engagements such as financial attestation and ISAE 3402 engagements,you will focus on IT governance and effectiveness; IT program management and assurance; security andcontrols of ERP implementations; and business intelligence and information analysis. As a Manager within the Technology Risk team, you will provide guidance and share knowledge withteam members and participate in performing procedures especially focusing on complex, judgmentaland/or specialized issues. You will work with the team and the client to create plans for accomplishing engagement objectives and astrategy that complies with professional standards and addresses the risks inherent in the engagement. Your key responsibilities • Brief the engagement team on the client's IT environment and industry IT trends • Maintain relationships with client management to manage expectations of service, including workproducts, timing, and deliverables • Demonstrate a thorough understanding of complex information systems and apply it to clientsituations • Use extensive knowledge of the client's business/industry to identify technological developmentsand evaluate impacts on the client's business • Demonstrate excellent project management skills, inspire teamwork and responsibility withengagement team members • Use current technology/tools to enhance the effectiveness of deliverables and services Skills and attributes for success • Strong analytical and problem-solving skills • Strong drive to excel professionally, and to guide and motivate others • Advanced written and verbal communication skills • Dedicated, innovative, resourceful, and able to work under pressure • Foster an efficient, innovative and team-oriented work environment To qualify for the role you must have • A recognized university degree in accounting, business, information technology, engineering,mathematics or other relevant discipline • At least 5 years of relevant IT audit, consulting or industry experience, preferably in a professionalservices environment or MNC. • Significant experience in having applied relevant technical knowledge in at least one of the followingengagements: (a) financial statement audits; (b) internal or operational audits; (c) ISAE 3402 engagements; (d) ERP security and controls reviews (Oracle, SAP, PeopleSoft) (e) SOX integrated audits and/or (f) application of data analytics for business process reviews (e.g., ACL, IDEAL, SQL, Tableau,Spotfire) • Strong project management skills and able to manage a portfolio of engagements • Ability to identify and cross sell services within the firm to existing clientele Ideally, you should also have • Professional certification e.g. CPA, CA, CISA, CISSP, CISM, COBIT, ISMS, CBCP, CIA, CIPP,CGEIT, CIPM or CIPP certification or other related certifications • Experience in financial institutions (i.e. banking, insurance, wealth/asset management etc.) • Knowledge in central bank regulatory framework • Strong grasp of business and technical issues and industry trends What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shiftingworkloads in a rapidly changing industry. An effective communicator, you’ll be a confident leaderequipped with strong people management skills and a genuine passion to make things happen in adynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed toseeking out new ways to make a difference, this role is for you. What working at EY offers EY offers a competitive remuneration package commensurate with your work experience where you’ll berewarded for your individual and team performance. We are committed to being an inclusive employerand are happy to consider flexible working arrangements, where this may be needed, guided by our FWAPolicy. Plus, we offer: • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningfulimpact, your way. • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leaderthe world needs. • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use yourvoice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long -term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

#J-18808-Ljbffr

Qualifications

A. Minimum Education Requirement

• Degree in any discipline

B. Minimum Relevant Work Experience

• 1 year customer service

C. Skills

• Experience within customer services; experience in moderation will be preferred

• Excellent leadership and communication skills

• Ability to deal with demanding customers and escalations

• Fast learner and able to cope in a fast-paced environment

• Language proficiency in English & Mandarin is mandatory

• Can work independently and has a good sense of responsibility

• Committed to learning

• Ownership

D. Preferred Qualifications

• Experience in managing quality in Business Process Outsourcing or Contact Centres, leading cross-functional quality improvement projects and teams

• 3+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, etc.)

• Proven track record of collaborating with cross-functional groups to produce results

• Demonstrated ability to perform well in a rapidly changing and extremely global team

• Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is a plus

• Excellent communication skills

• Strong critical thinking and exceptional problem-solving skills

• Proven track record of breaking down complex processes and identifying key pain points to deliver business improvements at regional or global levels

• Passion for our mission of ensuring a world-class support experience for our community

• Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus

• Experience in leading QA Supervisors

• Experience in supporting travel / hospitality accounts

Responsibilities

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations
• Own on-time, accurate, quality analysis and reports/visualizations in alignment with specified project objectives
• Package, deliver, and at times present key findings and briefings
• Conduct evaluations to identify areas of improvement
• Monitor, analyze & audit trainees’ performance and call out any unusual trends
• Identify training needs by working with operations team and QA

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