What Jobs are available for Assurance Manager in Malaysia?
Showing 3 Assurance Manager jobs in Malaysia
Quality Assurance Manager
Putrajaya, Putrajaya
Marriott
Posted 27 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes issues and identifies trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia, 62502VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
- Analyzes issues and identifies trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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This advertiser has chosen not to accept applicants from your region.
0
Quality Assurance & Workforce Management Manager
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 14 days ago
Job Viewed
Job Description
**Job Description Summary**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
To be successful in this role, the ideal candidate:
- Is forward thinking - developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Purpose**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
**Specific Duties, Activities and Responsibilities**
+ Associate development 50%
+ Change Management 25%
+ Stakeholder Management 15%
+ Administrative / Other 10%
To be successful in this role, the ideal candidate:
+ Is forward thinking - developing processes and technology for a 5+ year vision
+ Demonstrates a consultative approach to problem solving
+ Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
+ Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
+ Proactively partners and influences team members across a highly matrixed organization
+ Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
+ Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
+ Creates well-rounded, scalable, governance models and reasons for large scale improvements
+ Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
+ Gets up to speed quickly in new areas
+ Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Knowledge, Skills and Abilities**
I. Service Orientation, Initiative, & Quality
+ Grasps precise understanding of quality audit and workforce management objectives & expectations
+ Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully
+ Develop and implement workforce management strategies to optimize staffing levels and productivity
+ Conduct regular quality audits to ensure compliance with company standards and regulatory requirements
+ Analyze workforce and quality data to identify areas for improvement and implement corrective actions
+ Collaborate with cross-functional teams to address quality issues and enhance operational efficiency
+ Train and mentor staff on quality standards and best practices
+ Prepare detailed reports on workforce performance and quality metrics for senior management
II. Associate Development
+ Onboard, train, motivate and retain talented team members
+ Develop influence leaders through practice, policy and feedback
+ Coordinate lead resources for coverage and change deliverables aligned with initiative priorities
+ Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context
III. Change Management
+ Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
+ Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results
+ Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures
+ Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement
IV. Customer Management Escalation
+ Ensure continual, clear and relevant communication among team members
+ Leverage identified operational performance and trends to reduce escalations and complaints
+ Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue
+ Prioritize and build business case with measurement scorecard for continuous improvement and other programs
V. Administrative/Other
+ Timely completion of any Company or Department required training
+ Timely completion of internal company documentation
+ Performs other duties as assigned
**Requirements:**
+ Bachelor's degree preferred
+ 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement
+ 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment
+ 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired
+ Experience in workforce management, quality assurance and understanding of standard processes strongly desired
+ Experience leading Salesforce, CRM or other large enterprise technology changes is desired
+ Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
+ Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills
+ Strong leadership, group facilitation, emotional intelligence, and project management skills
+ Experience with successful implementations of complex technology changes / implementations
+ Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments
+ Experience working with Customer Service Call Centers and/or Field Technicians is a plus
+ Flexible in working hours and be available for on call operations support
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Mon-Fri (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
To be successful in this role, the ideal candidate:
- Is forward thinking - developing processes and technology for a 5+ year vision
- Demonstrates a consultative approach to problem solving
- Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
- Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
- Proactively partners and influences team members across a highly matrixed organization
- Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
- Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
- Creates well-rounded, scalable, governance models and reasons for large scale improvements
- Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
- Gets up to speed quickly in new areas
- Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Purpose**
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role ensures that our workforce is effectively managed and that our quality standards are consistently met. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must have the ability to establish trusting and collaborative working relationships with executive leadership and cross-functional teams of subject matter experts. This deep partnership with critical stakeholders will allow the role to successfully oversee the end-to-end execution of critical initiatives that drive targeted business outcomes and enhance the customer experience. A track record of leading a portfolio of large-scale, cross-functional transformation and innovation initiatives is essential.
**Specific Duties, Activities and Responsibilities**
+ Associate development 50%
+ Change Management 25%
+ Stakeholder Management 15%
+ Administrative / Other 10%
To be successful in this role, the ideal candidate:
+ Is forward thinking - developing processes and technology for a 5+ year vision
+ Demonstrates a consultative approach to problem solving
+ Effectively communicates - successfully managing up to the executive level and down and across to the collaborator and subject matter expert level
+ Understands how to streamline complex processes and drive technology and process transformation using tailored facilitation, influencing, and change management skills
+ Proactively partners and influences team members across a highly matrixed organization
+ Has strong skills to manage leadership audiences, set expectations, and influence both goals and results
+ Sees the big picture and understands the priorities, goals and struggles of both senior leaders and individual contributors
+ Creates well-rounded, scalable, governance models and reasons for large scale improvements
+ Thoughtfully juggles multiple competing initiatives through rigorous prioritization and effective communication
+ Gets up to speed quickly in new areas
+ Has experience driving both long-term initiatives (e.g., 12+ months) and rapid process improvements (e.g., 1 week)
**Knowledge, Skills and Abilities**
I. Service Orientation, Initiative, & Quality
+ Grasps precise understanding of quality audit and workforce management objectives & expectations
+ Fosters an open dialogue and maintains an approachable manner and treats others fairly and respectfully
+ Develop and implement workforce management strategies to optimize staffing levels and productivity
+ Conduct regular quality audits to ensure compliance with company standards and regulatory requirements
+ Analyze workforce and quality data to identify areas for improvement and implement corrective actions
+ Collaborate with cross-functional teams to address quality issues and enhance operational efficiency
+ Train and mentor staff on quality standards and best practices
+ Prepare detailed reports on workforce performance and quality metrics for senior management
II. Associate Development
+ Onboard, train, motivate and retain talented team members
+ Develop influence leaders through practice, policy and feedback
+ Coordinate lead resources for coverage and change deliverables aligned with initiative priorities
+ Provide exposure to cross functional operations and Service and Support leadership to increased knowledge and context
III. Change Management
+ Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives
+ Achieve buy-in from all decision makers for the successful application of performance excellence / performance improvement. Create team processes for optimizing results
+ Champion of CSC and Field workflow, SAP-CRM and SDS policies and procedures
+ Coordinate communication activities and market the process and results by publicizing goals, plans, progress and results focused on CSC Continuous Improvement/Process Improvement
IV. Customer Management Escalation
+ Ensure continual, clear and relevant communication among team members
+ Leverage identified operational performance and trends to reduce escalations and complaints
+ Demand and reinforce high levels of data quality and case management excellence throughout the lifecycle of managed each issue
+ Prioritize and build business case with measurement scorecard for continuous improvement and other programs
V. Administrative/Other
+ Timely completion of any Company or Department required training
+ Timely completion of internal company documentation
+ Performs other duties as assigned
**Requirements:**
+ Bachelor's degree preferred
+ 5+ years of experience in management consulting, strategic operations, operational excellence, and/or process improvement
+ 5+ years of experience in leading change for continuous improvement and transformational technology and process initiatives in an iterative, cross-functional, and fast-paced environment
+ 5+ years of experience in an operational environment; experience with Product implementation & Support organizations highly desired
+ Experience in workforce management, quality assurance and understanding of standard processes strongly desired
+ Experience leading Salesforce, CRM or other large enterprise technology changes is desired
+ Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
+ Excellent analytical, problem-solving, listening, interpersonal, and verbal/written communication skills
+ Strong leadership, group facilitation, emotional intelligence, and project management skills
+ Experience with successful implementations of complex technology changes / implementations
+ Experience working in SaaS, Healthcare, Medical Device, Pharmaceutical and/or Engineering environments
+ Experience working with Customer Service Call Centers and/or Field Technicians is a plus
+ Flexible in working hours and be available for on call operations support
_At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
MY2 Night 10p-7a Mon-Fri (Malaysia)
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Information Risk Management (IRM) Lead
Kuala Lumpur, Kuala Lumpur
Manulife
Posted today
Job Viewed
Job Description
**The Opportunity**
This position will be assisting the Chief Risk Officer in the management of Information and Technology Risk Management for Manulife Insurance Berhad in alignment with the mandates and objectives from Global/Asia Information Risk Management (IRM) and regulatory requirements, as well as ensuring the company is compliant with the standards and guidelines of BNM Risk Management in Information Technology (RMIT) policy document.
**Position Responsibilities:**
+ Participate in governance of information risk management as 2nd Line oversight function to support the implementation of internal risk framework, practices, and controls.
+ Perform the 2nd Line IRM oversight on the Technology RCSA program, issues and the associated corrective action plan, and incidents.
+ Keep apprised of current and emerging risks which could potentially affect the company's risk profile.
+ Provide guidance and support on implementation of global technology initiatives.
+ Provide advisory and guidance on local information, cybersecurity and technology operational activities and regulatory risk to business.
+ Work closely with Asia IRM to ensure IRM assessment/s is/are aligned with Manulife Global Standards.
+ Work closely with local IT Governance to ensure holistic incident management, ensuring adequate communication, response and handling in the event of information/security risk incident/s and report to the management and regulator, if required.
+ Work closely with relevant stakeholders to assess privacy incidents, Data Leak Prevention (DLP) cases etc. and escalate to the management and regulator, if required.
+ Assume the Chief Information Security Officer (CISO) role and responsible for the technology risk management function of the financial institution and ensuring the company is compliant with BNM Risk Management in Information Technology (RMIT) policy document.
+ Advise on critical technology projects and ensuring critical issues that may have an impact on the company's risk tolerance are adequately deliberated or escalated in a timely manner.
+ Provide independent views to the board and senior management on third party assessments per RMIT and deliberate the outcome to the Board.
+ Conduct 2nd line review of cloud risk assessment of initiatives/projects involving cloud adoption and consider key risks and control measures (specified in RMIT Appendix 10) for BNM review and consultation sessions.
+ Perform periodic gap analysis of existing practices in managing technology risk against RMIT requirements and highlight key implementation gaps and ensure the company maintains continuous compliance.
+ Responsible for ensuring the company's information assets and technologies are adequately protected, which includes formulating appropriate policies for the effective implementation of TRMF and CRF, enforcing compliance with these policies, frameworks, and other technology-related regulatory requirements; and advising senior management on technology risk and security matters, including developments in the financial institution's technology security risk profile in relation to its business and operations.
**Required Qualifications:**
+ Holds a bachelor's degree in Information Technology (IT) or Information Security (IS)
+ 5 years' experience in IRM / Information Security related roles within the financial industry
+ Excellent technical skills in Technology Risk Management (TRM) and Information Security Management (ISM)
+ Excellent communication skills
+ Appreciation of different cultures
+ Professional certificate holder - CISSP, CRISC, CISA, CSSLP, or CISM and/or others
+ Experience in the following will be added advantage -Information Risk Assessment, IT/IS security controls review and Business continuity and disaster recovery
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This position will be assisting the Chief Risk Officer in the management of Information and Technology Risk Management for Manulife Insurance Berhad in alignment with the mandates and objectives from Global/Asia Information Risk Management (IRM) and regulatory requirements, as well as ensuring the company is compliant with the standards and guidelines of BNM Risk Management in Information Technology (RMIT) policy document.
**Position Responsibilities:**
+ Participate in governance of information risk management as 2nd Line oversight function to support the implementation of internal risk framework, practices, and controls.
+ Perform the 2nd Line IRM oversight on the Technology RCSA program, issues and the associated corrective action plan, and incidents.
+ Keep apprised of current and emerging risks which could potentially affect the company's risk profile.
+ Provide guidance and support on implementation of global technology initiatives.
+ Provide advisory and guidance on local information, cybersecurity and technology operational activities and regulatory risk to business.
+ Work closely with Asia IRM to ensure IRM assessment/s is/are aligned with Manulife Global Standards.
+ Work closely with local IT Governance to ensure holistic incident management, ensuring adequate communication, response and handling in the event of information/security risk incident/s and report to the management and regulator, if required.
+ Work closely with relevant stakeholders to assess privacy incidents, Data Leak Prevention (DLP) cases etc. and escalate to the management and regulator, if required.
+ Assume the Chief Information Security Officer (CISO) role and responsible for the technology risk management function of the financial institution and ensuring the company is compliant with BNM Risk Management in Information Technology (RMIT) policy document.
+ Advise on critical technology projects and ensuring critical issues that may have an impact on the company's risk tolerance are adequately deliberated or escalated in a timely manner.
+ Provide independent views to the board and senior management on third party assessments per RMIT and deliberate the outcome to the Board.
+ Conduct 2nd line review of cloud risk assessment of initiatives/projects involving cloud adoption and consider key risks and control measures (specified in RMIT Appendix 10) for BNM review and consultation sessions.
+ Perform periodic gap analysis of existing practices in managing technology risk against RMIT requirements and highlight key implementation gaps and ensure the company maintains continuous compliance.
+ Responsible for ensuring the company's information assets and technologies are adequately protected, which includes formulating appropriate policies for the effective implementation of TRMF and CRF, enforcing compliance with these policies, frameworks, and other technology-related regulatory requirements; and advising senior management on technology risk and security matters, including developments in the financial institution's technology security risk profile in relation to its business and operations.
**Required Qualifications:**
+ Holds a bachelor's degree in Information Technology (IT) or Information Security (IS)
+ 5 years' experience in IRM / Information Security related roles within the financial industry
+ Excellent technical skills in Technology Risk Management (TRM) and Information Security Management (ISM)
+ Excellent communication skills
+ Appreciation of different cultures
+ Professional certificate holder - CISSP, CRISC, CISA, CSSLP, or CISM and/or others
+ Experience in the following will be added advantage -Information Risk Assessment, IT/IS security controls review and Business continuity and disaster recovery
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
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