73 Associate Specialist jobs in Malaysia

Supporting Country:

Malaysia

Location:

Malaysia

Vacancy ID:

VAC3620

Onboarding and Account Management
- Manage and Monitor Pending Queues: Oversee the allocation and processing of partner onboarding tasks, ensuring tasks are assigned efficiently based on team availability.
- Quality Control & Best Practices: Monitor and review onboarding processes to ensure they align with best practices. Highlight and raise alerts when issues such as delays or mispractices are detected, providing guidance for corrective actions.
- Handle Complex Onboarding Cases: Take charge of challenging onboarding cases that may involve compliance risk or other unique complexities, ensuring they are resolved efficiently.
- IB and PAMM Onboarding: Process IB and PAMM registrations, verify KYC, resolve missing documentation, and liaise directly with sales teams to ensure timely approvals.
- Link relevant rebate structures to sales notes, create campaigns in DW, and manage agreements via DocuSign, following up until all agreements are signed.
- Handle custom rebate structures, collaborating with sales, dealing, and operations teams to finalize the setup.
- Ensure expired documents are flagged, follow up on pending items, and maintain direct communication with account managers.

Payment Processing and Rebate Management
- Rebate and Payout Monitoring: Oversee daily rebate calculations and ensure payments are processed in accordance with established SLAs.
- Monitor Prop Payouts and Rev Share Payouts, ensuring timely resolution of Jira tickets and coordination with the relevant departments.
- Ensure PAMM performance fees and administrative fees are processed smoothly, with visibility of trading history, fee deductions, and payments available to PAMM managers.

Partner Support & Communication
- Manage Partner Communication: Maintain direct, prompt communication with partners through various channels (Intercom, Slack, Telegram, email) to ensure quick resolution of inquiries and ongoing support.
- VIP Client Support: Handle communication with VIP clients, ensuring a high standard of service and prompt issue resolution.
- Internal Collaboration: Provide internal support to the commercial team, assisting with partner-related queries, monitoring teams groups, and coordinating across departments to resolve issues.
- Complaint Management: Lead efforts to handle and resolve complaints from partners and internal teams, including operational and trading-related issues.

Marketing & Partner Engagement
- Marketing Coordination: Collaborate with the commercial, marketing, and compliance teams to provide partners with necessary materials and ensure they are compliant with regulations.
- Maintain an up-to-date marketing library and partnership websites, ensuring all materials reflect the latest promotions, visuals, and offers.

Partner Retention & Loyalty
- Monitor Partner Performance: Track and analyze partner performance, sending alerts and reminders when necessary. Work closely with account managers to ensure partners are engaged and supported.
- Feedback Management: Address negative feedback from surveys, ensuring quick resolution of issues. Propose enhancements to improve partner satisfaction.
- Loyalty & Rewards Program: Manage and maintain the loyalty and rewards program for partners, ensuring all promotions are executed smoothly and effectively.

Operational Efficiency & Process Improvement
- Process & Procedure Management: Stay up-to-date with all partnership processes and procedures. Propose improvements and new processes as necessary to streamline operations and improve partner experiences.
- Data Management: Oversee the management of partner data, ensuring it is accurate and up to date within internal systems.
- Manage CRM partner modules and tools, troubleshooting any technical issues and coordinating with operations to resolve bugs or failures.

Training & Development
- Product Knowledge: Keep updated on new products, services, and updates to partnership programs to ensure you provide top-notch support to both internal teams and partners.
- Internal Knowledge Sharing: Be the go-to expert on partnership terms, agreements, and financial markets, offering training and support when needed.

Cross-Department Collaboration
- Liaise with Dealing & Operations: Coordinate with the dealing team to create the necessary MT4/5 groups for partners and with operations to ensure proper setup of rebate structures, campaign management, and account groupings.

We are looking for an experienced and proactive Partnership Support Specialist to join our team. This mid level role will focus on overseeing the complete partner experience from onboarding to ongoing support, ensuring that all processes are executed with efficiency, accuracy, and in alignment with company policies and regulatory requirements.

As a key member of the Partnership Operations team, you will manage the daily tasks of onboarding IBs (Introducing Brokers), PAMMs (Percentage Allocation Management Modules), and other partners, and will handle more complex cases that involve compliance risks or unique challenges.

You will also play a leadership role in identifying and resolving inefficiencies, promoting best practices, and ensuring all internal processes are adhered to while maintaining direct and prompt communication with our partners.

- Outstanding communication both written and verbal in English
- Excellent communication skills with the ability to liaise effectively with partners and internal teams.
- Good time management and priority handling
- ability to diagnose and resolve problems.
- Initiative to question and find answers to problems.
- Must be flexible to Work different shift patterns.

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About the Role:

You will be responsible for customer sales support operations to promote membership retention, growth and sales support to organisations. You will use your customer service and technical skills to ensure concierge service data accuracy and compliance to contractual requirements in billing activities. You will report to the Lead Manager - Firm & Business Operations and use a hybrid work schedule from our offices in Petaling Jaya. This is a 6 months contract role.

You Will:

• Ensure CRM data is accurate
• Ensure that operational support is provided to business by assisting with all the complex issues large firms face
• Facilitate sales to organisations including invoicing and receipting.
• Coordinate any required technical enhancements with IT to enhance self serve facilities
• Maintain and archive documentation and files for sales and business cases.
• Process invoices and allocate unapplied payments promptly
• Perform necessary reconciliation within the billing to payment activities
• Coordinate and follow up with our teams to ensure billing and receipting activities are completed
• Help develop reporting to track the performance of sales channels and collections.
• Ensure data quality to help create dashboards.
• Escalate potential delays and service degradation to Lead Manager and support resolution.

You Have:

· Bachelor Degree in Accounting/Finance or related field.

· Ideally 2-4 years of related accounting experience.

· OTC background or some part of OTC related experience

· Excellent attention to detail and diligence in processing

· Strong verbal and written communication skills.

· Good understanding of AICPA & CIMA products, system and processes promptly.

· Good Analytical skill and critical thinking in resolving operational issues.

· Strong proficiency with Excel and Outlook

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Join to apply for the Associate Specialist, Compliance Review T1 role at RHB Banking Group

Join to apply for the Associate Specialist, Compliance Review T1 role at RHB Banking Group

• Always keep abreast with the latest regulatory updates, trends and best practices.
• Perform end-to-end/in-depth review of a particular guideline or functional area bank-wide via thematic review.
• Collaborates with management to appropriately evaluate and investigate compliance issues/concerns identified during the review.
• Conducts exit meetings with management to articulate any compliance issues/concerns.
• Work closely with BRCOs and the management to develop/implement corrective action plans for resolution of compliance issues/concerns.
• Monitors correction action plans to ensure closure of compliance issues/concerns raised during the review.
• Monitors the performance of the annual compliance review plan and ensure appropriate steps are taken to accommodate any ad hoc activities/requests from the regulators.
• Ensure reporting of violations or potential violations are documented and reported to Board and Management.
• Provides reports on a regular basis, and as directed or requested, to keep the Board and Management informed of compliance issues/concerns.

• Seniority level Entry level

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at RHB Banking Group by 2x

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Key Responsibilities :

Product Planning & Execution :

• Drive product planning, aligning requirements and features with company strategy and market demands.
• Craft comprehensive solutions tailored to business needs, enhancing product competitiveness.

• Monitor competitors and user scenarios, uncovering pain points to support product innovation.
• Ensure product leadership in functionality, performance, and user experience.

• Manage products from concept to launch, ensuring timely, high-quality delivery.
• Monitor progress and mitigate risks, ensuring project success.
• Foster cooperation among departments to achieve product goals.
• Enhance team productivity through efficient collaboration and resource integration.

• Assist teams in understanding product requirements, ensuring alignment.
• Clearly communicate needs, enhancing product market competitiveness.

• Implement training programs, ensuring user proficiency and product adoption.
• Analyze feedback for continuous product improvement.

• A background in computer science, information management, artificial intelligence, or related fields is preferred.
• Fluent English or international experience for effective communication.
• Comprehensive product lifecycle management knowledge, familiar with software development processes.
• Strong aesthetic and design skills, with a deep understanding of user needs and innovative thinking.
• Proficiency in tools like Axure, Sketch, Figma, and Jira for efficient product development.
• Expertise in flowchart tools like Xmind and Visio for clear project representation.
• Candidates with prior internship experience as an Internet Product Manager are preferred.

If you require an accommodation to complete this application, please

About the Role:

You will be responsible for customer sales support operations to promote membership retention, growth and sales support to organisations. You will use your customer service and technical skills to ensure concierge service data accuracy and compliance to contractual requirements in billing activities. You will report to the Lead Manager - Firm & Business Operations and use a hybrid work schedule from our offices in Petaling Jaya. This is a 6 months contract role.

You Will:

• Ensure CRM data is accurate
• Ensure that operational support is provided to business by assisting with all the complex issues large firms face
• Facilitate sales to organisations including invoicing and receipting.
• Coordinate any required technical enhancements with IT to enhance self serve facilities
• Maintain and archive documentation and files for sales and business cases.
• Process invoices and allocate unapplied payments promptly
• Perform necessary reconciliation within the billing to payment activities
• Coordinate and follow up with our teams to ensure billing and receipting activities are completed
• Help develop reporting to track the performance of sales channels and collections.
• Ensure data quality to help create dashboards.
• Escalate potential delays and service degradation to Lead Manager and support resolution.

You Have:

· Bachelor Degree in Accounting/Finance or related field.

· Ideally 2-4 years of related accounting experience.

· OTC background or some part of OTC related experience

· Excellent attention to detail and diligence in processing

· Strong verbal and written communication skills.

· Good understanding of AICPA & CIMA products, system and processes promptly.

· Good Analytical skill and critical thinking in resolving operational issues.

· Strong proficiency with Excel and Outlook

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Job Description

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where our company has codified its 125-year legacy. Our company’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Our company, located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – AP in Petaling Jaya, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across our company business divisions and markets for the AP region.

Role Summary

The Associate Specialist, Accounting to Reporting (AtR) will be responsible for ensuring that the transactions for their respective market(s) within the APJC region have been properly accounted for and accurately reflected in our company’s accounting records. The Associate Specialist Accounting to Reporting will work closely with Local Finance Teams to ensure that the accounting records: (i) accurately reflect the results of the associated business, (ii) are in line with US GAAP and (iii) comply with respective local statutory and tax requirements. The Associate Specialist is also responsible for ensuring a robust control environment is maintained following all audit requirements. This role enables the AtR function based in Petaling Jaya to partner with its Finance and Business counterparts to ensure that business objectives are met.

Key Responsibilities

• Provide general ledger support and analysis inclusive of period end financial close responsibilities for the assigned markets.

• Provide support across General Ledger and other AtR sub-process activities.

• Maintain an accurate and current accounting ledger which reflects the country's transactional reality through timely posting of all required items.

• Ensure that all transactions are correctly reflected in the ledger on a country basis.

• Ensure accurate and timely period reporting that complies with Corporate and country requirements.

• Execute monthly Account Reconciliation processes on a timely basis whilst adhering to all corporate standards and guidelines.

• Actively identify opportunities for streamlining and rendering service delivery more efficiently and participating in special projects.

• Work closely with other team members in the markets and across towers to effectively manage and execute work and gain exposure to multiple finance and business disciplines within our company.

• Assist in review and sign off the final financial package and the Balance Sheet Reconciliations.

• Execute work in line with audit controls and accounting principles.

• Collaborating and working together with our company Virtual Finance Teams (COSI, IC COE, EMEA/Americas BSCs & Local Finance) and other onsite BSC towers (OtC/PTP).

• Ensure compliance of accounting standards & reporting SOX requirements.

• Work with our company’s outsourced BPO partner for General Ledger.

• Participate in Global Projects and Initiatives.

• Ensure the required accuracy on all defined KPIs and SLA’s are met.

Qualifications:

• Bachelor’s Degree in Business Administration, Accounting or Finance

• 1-3 years of experience in Finance or Accounting department of a multinational company including demonstrated experience in dealing with ex-US accounting

• Fresh Graduates are encouraged to apply.

• Business-level English skills (speaking and writing) required

• Experience with Balance Sheet reconciliations

• Experience working with global cultures is preferred

•Strong communication, interpersonal, and organization skills required

•Demonstrated commitment to education and professional development

•Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

•Strong customer service mind-set

•Experience using SAP is desired

•Experience with US GAAP is desired

•Experience with non-US GAAP environments

• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R361451

Responsible to drive and grow new Transaction Banking revenue and market share with assigned customers (existing and new) through close collaboration with key stakeholders

Accountable to optimize revenue generation from the utilization of Transaction Banking product and services with assigned customers (existing and new)

To attain complete ownership of trade and cash utilization of assigned customers (existing and new).

Build deep understanding of customer’s business needs, footprint, decision making process and working capital requirements through regular customer engagement and interaction.

Responsible to up-tier and strengthen relationship with assigned customers (existing and new) through value creation proposition and positioning ourselves as value add and consultative partner.

Organize and conduct regular account planning sessions and reviews with SME/Commercial Banking teams

Initiate and maintain strong engagement with key stakeholders especially SME/Commercial Banking Relationship Managers, Deposit Teams, Product Squads, Service Partner/Operations and Branches to drive sales agenda.

Assist Team Lead and Circle Lead to execute specific assignments, campaigns, plans and strategies to target portfolio

Guided by and comply strictly with the relevant Bank’s product guidelines, policies, procedures and processes as issued/reviewed/documented from time to time by the respective Product and Policy owners.

Job Description

Our company's Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company's business divisions and markets.

The Associate Specialist for Meeting Services Support is responsible for supporting the end-to-end meeting process preparation for congress meeting & sponsorship from meeting creation to closure. This including meeting creation, vendor creation/maintenance, PO creation, contract agreement preparation, meeting compliance review reconciliations and payments. The Associate Specialist for Meeting Reconciliation & Payment ensures adherence of compliances & control that are in line with all company’s policies and guidelines related to meetings and congresses.

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following:

• Support operational execution for global meeting and congress financial process from agreements preparation & compliance review to payment to reconciliation, in given scope of countries.
• Support the global meeting and congress financial process from payment to reconciliation.
• Prepare agreements for Healthcare Professionals and Organizations prior to the event based on available templates.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.
• Work closely with Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, local business, finance partners and other stakeholders in support of the global meeting and congress financial process
• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress related SOPs and relevant policies.
• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
• Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.
• Demonstrate professionalism, meticulousness and attention to detail in dealing with colleagues, internal clients and suppliers.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Qualifications

Education :

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required:

• Minimum of 1 year of work experience in basic accounting or P2P/O2C/R2R or Fresh Graduate are encouraged to apply.
• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
• Language requirements: Able to speak, read & write in
  • English
  • Other language e.g., Mandarin, Japanese etc. will be added advantages.
• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R359212